TeleSCoPE A Code of Practice for Telehealth

Services

IFA Prague 2012

Malcolm Fisk, Roberts Roze and Pierre Boutet Health Design and Technology Institute

Coventry University

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TeleSCoPE European Telehealth Services

Code of Practice

European Commission Contract 2009 11 11 www.telehealthcode.eu

12 partners in 7 member states Validation in 2012 with 20+

services Final launch of Code at Medetel

2013

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Coventry University (Project Coordinator), UK

MKS Electronic Systems Ltd, Slovenia

STII-BAS, Bulgaria

Lievens-Lanckman bvba, Belgium

ICT-CNR, Italy

Work Research Centre, Ireland

InHAM, Belgium

Apertech Informatics Ltd., Hungary

Istituto Auxologico Italiano, Italy

Telecare Services Association, UK

National Federation of Disabled Persons’ Associations, Hungary

National Council of Disabled People’s Organisation of Slovenia

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Partners

Aims of the Code

To respond to Commission Call regarding need to build trust and

establish quality standards

Facilitate debate and discussion

Offer framework on basis of which auditing and certification can take place

Change ways of thinking about telehealth

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Change Ways of Thinking?

Telehealth including health and

wellbeing … an ‘integrated vision’

Telehealth giving choice and control to more patients/service users

Giving attention to the way technologies are configured and used

Putting effective moral compass in place

Not so much ‘providing for’ but more giving users ‘access to’ services

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Telehealth Services – Examples (1)

Activity and gait monitoring

Health & motivational coaching

Medication compliance

Fall and seizure monitoring

Social alarms and telecare

Lifestyle monitoring (incl. nutrition, sleep, exercise)

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Telehealth Services – Media (2)

Fixed phones

Mobile phones

Smart phones

Tablet PCs

Interactive TV

… via mobile, terrestrial and satellite networks

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European and Country Contexts

(A1-A3)

Moral and Ethical Issues

(A4-A8)

Governance and Financial

Considerations (A9-A19)

Personal Data Management (A20-A23)

Interpretation and Response (C9-C12)

Contact with Patients, Service Users and Carers (C3-C8)

Staff and Staff Management (C1-C2)

Hardware and Other Technological Considerations

(B6-B14)

Communications Networks (B3-B5)

Service Location

(B1-B2)

TeleSCoPE: European Telehealth Services Code of Practice Framework

Draft Code Sampler (1)

EC Directives (A1.2)

EU Charter of Fundamental Rights (A1.1)

Country laws and regulations (A1.3)

Clear mission based on honesty, openness and giving

‘precedence to views, opinions and choices of service users’ (A6)

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Photo: Verklizan / Innospense BV

Draft Code Sampler (2)

Good governance (A9-A19) e.g. financial management (A9)

staff skills / knowledge (A10)

insurances (A14)

Service location (B1-B2) e.g. health and safety (B1) locations security (B2)

Communications networks (B3-B5)

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Photo: Verklizan / Innospense BV Photo: Mediche Ltd

Photo: Shimba Technologies Ltd.

Draft Code Sampler (3) Personal data management e.g.

(A20-A23)

data owned by service user (A20) highest level of confidentiality (A21)

storage, sharing, erasure (A21) access by service user (A21.4)

audit trails (A21.5)

Personal data is ‘any information relating to an individual whether it relates to his or her private,

professional or public life’ EC Memo 12/41

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Photo: Verklizan / Innospense BV

Photo: Hebrides Today

Draft Code Sampler (4) Interpretation and responses e.g.

(C9-C12)

authorised staff (C9.2) confidential context (C9.3)

appropriate action (C9.4) importance of protocols (C10)

reviews (C9.5)

in-person and virtual visits (C10, C10.3)

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Photo: Verklizan / Innospense BV Photo: Mediche Ltd

What Next?

Validation of the Draft Code – you can help!

Testing of the clauses – in context of different service types

Getting the ‘balance’ right – not too prescriptive

Developing blueprint for its adoption in member states –

for regulation, auditing, certification

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An Invitation Sign the declaration and

receive a copy of the Draft Code Give us your feedback –

suggest improvements identify omissions

tell us about how it fits services that you manage or are involved with

Join us next year at Medetel – for the Code launch!

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Photo: Verklizan / Innospense BV

TeleSCoPE A Code of Practice for Telehealth

Services

Thank You Prague IFA 2012

mfisk@cad.coventry.ac.uk rroze@cad.coventry.ac.uk

pboutet@cad.coventry.ac.uk

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