Post on 02-Nov-2014
description
IDENTITY MANAGEMENT in retail industry
Agenda
IDM – An Overview Problems in Retail Solution – IDM Implementation Case Study
Identity Management Overview Central infrastructure to manage user, roles, and access
to resources Identity Management Solution is a tool for:
Defining the identity of an entity Storing relevant information about entities in a secure and flexible
store Making that information accessible through a set of standard
interfaces Providing high performance infrastructure for Identity Management
Identity Management Overview (Contd.)
Identity Management ensures that: Creation of that identity
monitored and audited The identity is secured Allows identity to be shared
effectively
Benefits of Identity Management
Ensuring Security Compliance Enhancing Security Eliminate Duplicate Identity Data Reduce complexity of integrating business applications Manages the flow of users entering, using and leaving
the organisation
Problems In Retail User base Geographically dispersed High staff turnover rate Seasonal and part time members Long technology refresh cycle Diverse array of platform and directories coexist Increase in cost of applications Loss of data integrity Company portals Price lookups, merchandising information,
online training, HR profile updates
Problems In Retail
Corporate compliance - “One user one ID policy” to ensure individual accountability
Role based privileges Identifying employees is critical: Reluctant employees Multiple data
Why implementing IDM is a good idea?
RFID Approach
Oracle identity management for retailers
Case: John Lewis Partnership
One of UK’s largest retailers, owns and operates 39 John Lewis shops
291 Waitrose supermarkets Online and catalog business Production unit and farm John Lewis was awarded “Retailer of the Year” at the Oracle
Retail Week Awards 2011
Customer challenges
Requirement to streamline and simplify authenticated, authorized access to Oracle E-Business Suite applications and the Oracle WebCenter-based Human Resources (HR) portal
80,000 employees at head office, branch offices, 39 John Lewis department stores, and 291 Waitrose supermarkets
Reduce high administrative overhead costs Comply with data governance and security policies Make new self-service HR functionality available to entire user
base simultaneously without users needing additional passwords
Solution & Benefits
Initially rolled out to 15000 line managers HR and finance teams, via a centralized framework
Extended single sign-on to remaining 65,000 staff, most of whom use it to access the HR portal to view pay slips, request vacation, update personal details, sign up for training, apply for vacancies, or view John Lewis Partnership’s employment policies and other corporate information, without needing to contact HR team
Set-up process of providing role-based access Used Oracle Identity Manager to enable employees to reset lost
passwords
Solution & Benefits (Contd.)
Boosted access security by using Oracle Identity Manager to automate prompts to users to change their password every 40 days
Set up access rights for new staff and terminated privileges for departing employees
Re-enacted access rights in seconds for the 7,000 students and part-timers who are re-hired each year
Used session management functionality
Solution & Benefits (Contd.)
Created a database of employee names, titles, and security credentials
Prevented additional overhead on helpdesk considerably by devolving user account management
Leveraged scalability of the Oracle secure access and identity management solution
Conclusion
Implementation of Identity management greatly helped to improve the efficiency of the employees
Helped to reduce cost and saved time of employees Made life easier for both the employees as well as the
administrators Improved Security posture of the company Helped with complying with regulations and policies
References http://msdn.microsoft.com/en-us/library/aa479081.aspx http://www.fischerinternational.com/press/case_studies/
retail.asp http://www.omada.net/retail-584.aspx http://www.rfidjournal.com/articles/view?11278 http://www.actcda.com/media/cross-border-identity-
management-background-paper.html http://
www.netganley.com/sitebuildercontent/sitebuilderfiles/SB_Oracle_Identity_Retail.pdf
www.ifour-consultancy.com