Post on 19-Jul-2015
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Identifying
Stakeholders
Presenter
Venkadesh Narayanan, BSME, MBA, CBAP®, PMI-PBA®, CBPP®
Principal Consultant Former Indian Civil Servant [IRAS 2001 Batch]
LinkedIn Profile
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This webinar is
brought to you by IIBA® Chennai Chapter
Thursday
30-April-2015
Impact Table
Onion Diagram
Stakeholder Wheel
RACI Matrix
PSP Approach
CRUD Matrix
Agenda : Identifying Stakeholders
Identifying Stakeholder
• It is the process of identifying the people, groups, or
organizations that could impact or be impacted by a
decision, activity, or outcome of the project, analyzing and
documenting relevant information regarding their interests,
involvement, interdependencies, influence, and potential
impact on project success.
• The key benefit of this process is that is allows the project
manager to identify the appropriate focus for each
stakeholder or group of stakeholders.
Conduct Stakeholder Analysis
• This task covers the identification of stakeholders who may
be affected by a proposed initiative or who share a common
business need, identifying appropriate stakeholders for the
project or project phase, and determining stakeholder
influence and/or authority regarding the approval of project
deliverables.
– Inputs Business Need, Enterprise Architecture, Organizational
Process Assets
– Task Conduct Stakeholder Analysis
– Output Stakeholder List, Roles and Responsibilities
Who is a Stakeholder?
• Stakeholders are people or organizations that (directly or
indirectly) influence the requirements of a system.
• Examples of stakeholders are users of the system,
operators of the system, developers, architects, customers,
and testers.
Onion Diagram
• An onion diagram indicating how involved the stakeholder is
with the solution (which stakeholders will directly interact
with the solution or participate in a business process, which
are part of the larger organization, and which are outside the
organization)
Stakeholder Wheel
The wheel identifies the range of stakeholder groups and adds structure to the process of identifying them. It may include • Owners
• Managers
• Employees
• Regulators
• Supplies
• Partners
• Customers
• Competitors
RACI Matrix
• The RACI matrix describes the roles of those involved in
business analysis activities. It describes stakeholders as
having one or more of the following responsibilities for a
given task or deliverable:
– [R]esponsible does the work,
– [A]ccountable is the decision maker (only one)
– [C]onsulted must be consulted prior to the work and gives input
– [I]nformed means that they must be notified of the outcome
What is a Process?
A process is a set of sequential activities carried out in a
predetermined order to deliver value to the customers.
Types of Processes
Primary Process
An operational process that constitutes the core business of a
firm and is part of its primary value chain.
Secondary Process
A non-operational process that is not part of the core business
of a firm but supports the primary processes.
Management Process
The processes that govern the operation of a system.
Secondary Processes
Sourcing Process
Raw Material Procurement Process
Raw Material Testing Process
Housekeeping
CRUD Matrix
• Once the main elements of functionality and categories of
data have been identified, it is useful to develop a matrix,
cross referencing these to each other and showing the
specific interactions between them. This matrix is often
referred to as a CRUD matrix, due to its coverage of
Create | Read | Update | Delete actions.
• It can be a very powerful tool for the Business Analyst,
because it will allow for a rigorous investigation of the
relationships between the processes and data within a
system, without the need to drill down using more detailed
techniques, or to document these dynamic interactions with
more precise modelling methods.
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Thank You
04/04/2015 V1.0
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