Post on 30-Sep-2015
description
Darren Crowder, Vice President & General Manager, Middleware, SAP
April 30, 2014
INTELLIGENT BUSINESS OPERATIONS
Infuse Big Data Insights into your Processes
2014 SAP AG or an SAP affiliate company. All rights reserved. 2
AGENDA
The Reality The Internet Of Everything
Examples of Intelligent Business Operations
How SAP can help you Next Steps
How Middleware Needs To Evolve
Demonstration
The Reality of the Internet of Everything
1 billion Facebook
users
4 billion YouTube views
per day
Data
doublesevery 18
months
15
billionweb-enabled
devices
5 billion in emerging
middle class
2014 SAP AG or an SAP affiliate company. All rights reserved. 4
Add Value to Your Big Data Enabling Intelligent Business Operations
1 Collect massive amounts of raw data
2 Analyze big data and gain insights
3Infuse actionable insights back
into your processes in real-time
2
1
3
Any CRM
Logistics
001011010
100101010
010101011
110000101
Any ERP
Any App
Device
Machine
How Middleware Needs to Evolve
Human &
System
Processes
BPMN
Everywhere
Great
UxP
Move onto
In-Memory Platform
Intelligent Business
Operations
What happened?
What happens?
What should I do?
(next best action)
Use
r E
ng
ag
em
en
t
Maturity of Middleware Capabilities
What will happen?
Collapse Layers
Integrated Modeling
Rules & Processes
Co
lle
cti
ve
In
sig
ht
Integrated
Mom ESB
AS Dev
Integrated
Analytics
2014 SAP AG or an SAP affiliate company. All rights reserved. 6
Intelligence
Value
Triggered Event
Data Integrated & Ready for Analysis
Information Delivered
Time
Action Taken
Value
Diminishes
Data
Latency
Analysis
Latency
Decision
Latency
Action Time
Increased
Value
A2I
Action
Time Reduced Time
To Action
Source: Dr. Richard Hackathorn. Bolder Technologies Inc.
How to get value from Big Data insights?The value that an insight can bring to a transaction decays with time
Today - Unleashing the Power of
Intelligent Business Operations
Intelligent Business OperationsPowered by SAP HANA
MODEL
PowerDesigner
IMPLEMENT
Process Orchestration Operational Process Intelligence
EXECUTE
Event Stream Processor
100101011010
ACTION
Examples of Intelligent Business
Operations
2014 SAP AG or an SAP affiliate company. All rights reserved. 9
Know the status of all orders in real-time (across
CRM, ERP, SCM, logistics partner, B2B, etc.)
Intelligent Business Operations in Retail
Example: Order Fulfillment
Get alerted when the system detects or predicts
potential issues with orders
Improve on-time delivery
2014 SAP AG or an SAP affiliate company. All rights reserved. 10
Intelligent Business Operations in Logistics
Example: Hub Operations Management
Real-time tracking of 60 flights, 300,000+ of
shipments (1500 tons in 8 hr), 97% SLA
Identify issues with shipments, bottlenecks,
reduce costs (1 delayed flight = 1m)
Dynamically allocate workforce to solve issues
2014 SAP AG or an SAP affiliate company. All rights reserved. 11
Intelligent Business Operations in Healthcare
Example: Cancer Patient Diagnosis & Care
Reduce tumor data analysis to seconds using real time analysis and comparisons to millions of
patient entries worldwide
Provide immediate personalized cancer
treatment and drug recommendation
Streamline processes for individual drug
recommendations and reduce shift changes
2014 SAP AG or an SAP affiliate company. All rights reserved. 12
New customer want access to chosen services
(e.g. TV, internet, mobile) as quickly as possible
Intelligent Business Operations in Telco
Example: Customer Onboarding
Several departments have to collaborate (e.g.
sales, customer relations, installation)
Avoid customer escalations by identifying
problems in real-time. Increase ARPU.
2014 SAP AG or an SAP affiliate company. All rights reserved. 13
IBO in Action: Check out the
SAP demonstration videos
Logistics: http://www.youtube.com/watch?v=HHBCdwPzkG0
Manufacturing: http://www.youtube.com/watch?v=R2bVd66jWz0
Telecom: http://www.youtube.com/watch?v=sM8kJAN0Wos
2014 SAP AG or an SAP affiliate company. All rights reserved. 14
SAP acquires Business
Rules Management
(BRM) leader YASU
Technologies & releases
SAP BPM & BRM
SAP introduces Process
Orchestration combining
BPM, BRM, PI + B2B
6.500+ customers invested in Process
Orchestration, BPM, PI or BRM
2007 2010 2011 2013 20142012
SAP releases Operational
Process Intelligence
powered by SAP HANA
SAP releases
Intelligent Business
Operations powered
by SAP HANA
SAPs Journey to Intelligent Business Operations Powered by SAP HANA
SAP acquires Enterprise
Architect leader
PowerDesigner via Sybase
2014 SAP AG or an SAP affiliate company. All rights reserved. 15
Intelligent Business Operations powered by SAP HANA
Architectural View
Gain Full Visibility into
your heterogeneous
E2E Processes in Real
Time
Exploit the Power of
Big Data by infusing
Big Processes
Value.. We all get excited by Big Data. But Big
Data without the context of
the surrounding processes is
meaningless.
Key TakeAwaysIntelligent Business Operations Powered by SAP HANA
Work Smarter, Improve
Responsiveness..
Understand and predict
critical situations
Vishal Sikka, Member of the SAP Executive Board
SAP TechEd Las Vegas 2013
2014 SAP AG or an SAP affiliate company. All rights reserved.
Want More
Information?
Please look at our IBO whitepaper and visit us
online at www.sap.com/processorchestration
Attend one of our Middleware Technical
Academies or our Middleware Innovation Days at http://global.sap.com/campaign/ne/newsletter/g
_nl_subscription_sap_middleware_news/index.
epx
Subscribe on our twitter handle at
http://twitter.com/saptechnology
Thank you
Contact information:
Darren Crowder
VP & General Manager Middleware@Darrencrowder
+44 79833 76421