Post on 30-Oct-2014
description
1© IBM Corporation
Ferramenta de Busca
Portal Search To Improve Productivity
IBM OmniFind Enterprise Edition
© IBM Corporation2
What do knowledge workers need to be productive?
• Access to the right information …
• At the right time …
• In the context of a business process or the application they’re using.
© IBM Corporation3
Common Intranet Portal Scenarios
File System
RDBMS
ECMCollaboration
Search
Portal repository
“Where is the latest sales presentation?”
Sales and Marketing
l
“Where are the documents for this claim?”
Claims Agent
“How many new customers did we acquire last quarter?”
Business Executives
© IBM Corporation4
Market Observation
• 70% of portal buyers deploy for internal use
• Most common driver is to improve productivity
• 60% of knowledge workers want improved search on their company’s intranet
• Search in most enterprise portals is limited in scope to only the data stored in the portal repository, and lacks features to drive adoption
© IBM Corporation5
OmniFind Enterprise Edition addresses Portal search limitations
Access to the right information …
At the right time …
In the right context.
• The right scope of information– Enterprise-wide content reach
• The right security entitlements– Native document-level security
• The right search results– State-of-the-art relevancy
• The right language– Support for over 50 languages
• The right response times– Distributed query processing/indexing
• The right availability– High availability configurations
• The right level of integration– Rich WebSphere Portal integrations
© IBM Corporation6
When do you need OmniFind Enterprise Edition?
• Users need secure access to content stored inside and outside of WebSphere Portal
• Users need to go beyond basic keyword search for more meaningful results
• You need to search more than 800,000 documents per index
• You want to not only search but also analyze content for greater insight
• Users want advanced search features typically found in internet search engines
© IBM Corporation7
Potential WebSphere Portal Search Experience
© IBM Corporation8
Potential WebSphere Portal Search Experience
“Did you mean” synonym expansion provides one-click access to other potentially relevant queries or can be used for spell correction
© IBM Corporation9
Potential WebSphere Portal Search Experience
Quick Links to URLs for specific keywords
© IBM Corporation10
Potential WebSphere Portal Search Experience
Dynamic summaries with keyword highlight
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Potential WebSphere Portal Search Experience
Site collapse
© IBM Corporation12
Potential WebSphere Portal Search Experience
Secure search of a wide array of enterprise content
© IBM Corporation13
Potential WebSphere Portal Search Experience
Queries issued from the Portal search bar can be automatically
redirected to OmniFind EE
© IBM Corporation14
Potential WebSphere Portal Search Experience
Search for higher-level concepts such as people’s names, phone numbers, part
numbers, etc., not just keywords
© IBM Corporation15
WebSphere Portal Search Center Integration
Secure access to a wide variety of enterprise content directly from within Search Center
You can now scope your search to just EE sources or all sources
© IBM Corporation16
Expose users to OmniFind Enterprise Edition risk-free
• If you’re a WebSphere Portal 6 Enable or Extend customer …
• You’re entitled to limited use IBM OmniFind Enterprise Edition …
• One processor per enterprise … great for a pilot deployment
• It’s part of the WebSphere Portal 6 package …
• The download is available through the Passport Advantage Web site.
For more information on the limited use license of OmniFind Enterprise Edition, visit: http://www-306.ibm.com/software/data/enterprise-search/omnifind-enterprise/portal.html
© IBM Corporation17
WebSphere Portal and OmniFind EE Customer Examples
Not for Leave Behind!
© IBM Corporation18
Challenge
• 300,000+ globally dispersed employees need fast and relevant access to diverse content
• Information scattered across Web pages, Domino, blogs, wikis, fora, etc.
• Productivity loss due to time-intensive searching for information; uninformed decision making
Solution• IBM OmniFind Enterprise Edition• Supports 300,000+ employees worldwide, over 25M pages indexed, sub-second response• Social tagging of content for improved relevancy• Selected among 10 best intranets in 2006
IBM Uses WebSphere Portal and OmniFind EE
Benefits
• Realizing more value from organic information• Improved employee productivity
OmniFind Enterprise Edition
© IBM Corporation19
WebSphere Portal + Secure Enterprise Search
• Improve knowledge worker productivity ... by making it easier and quicker to find relevant information, and
delivering a richer search experience
• Maximize enterprise content investments … by making WebSphere Portal, Domino, SharePoint, database,
ECM, and other relevant content easily accessible
• Achieve breakthrough levels of business insight … by leveraging the OmniFind platform to build high-value, text-
analysis-based applications
• While minimizing Total Cost of Ownership … simple, pre-built integrations …
20© IBM Corporation
Additional Slides
© IBM Corporation21
Search and Browse Using Categories
© IBM Corporation22
Search and Browse Using Categories
Categories defined via administrator-specified queries allows users to combine searching and browsing
© IBM Corporation23
Search Application Customizer (w/o programming)
Immediately preview the
changes here
Select from over 100 customization
options here
© IBM Corporation24
Search Application Customization using SIAPI
• SIAPI is the strategic IBM API for indexed and search– Well-defined and full featured Java API– Currently supported by both OmniFind and Portal
• Robust search syntax (+ - ^ ( ) " : <space> = ~ * $ < > | @ # ‘ )
– Fielded and Parametric (numeric) search– XML fragment search (e.g., <book><#author/></book>)
String qstr = “ +ignition +wires site:www.ford.com model:Lincoln ”Query q = factory.createQuery(qstr); ResultSet rset = searchable.search(q);Result r[] = rset.getResults();for (int k = 0; k < r.length; k++) System.out.println("Result “ + r[k].getDocumentID());
Search string augmented with selections as fielded expressions
© IBM Corporation25
Rich WebSphere Portal Integrations
• Crawling– WebSphere Portal Pages via the Portal seedlist
– Workplace Web Content Management (IWWCM) via the Web crawler in Portal 5.1; via the IWWCM seedlist in Portal 6
– Portal Document Manager (PDM) via Content Edition PDM connector, with native security support
• User Interface– Fully supported interface through the OmniFind EE search portlet
– Deploys in minutes via an automated script
– Universal Search Center integration (Portal 5.1 and 6.0)
– Search Bar redirection to OmniFind EE search portlet
• Security– Proxy, SSO and SSL support when accessing WS Portal
© IBM Corporation26
Extensive Lotus Domino Support
• OmniFind EE offers rich support for Domino using specialized crawlers Lotus Notes 5.x, 6.0.x, 6.5.x, 7.x Quickplace 6.5.x, 7.x Domino Document Manager 6.5.x, 7.x
• Support for native document-level security ACL indexing and real-time verification
• Uses native Domino interfaces (NRPC or DIIOP)
• Support for fielded search, beyond “Dublin core” fields
• Support for Domino on Windows, Linux, UNIX, and iSeries platforms
© IBM Corporation27
OmniFind Enterprise Edition Content Reach
Web
• HTTP
• HTTPS
• WebSphere Portal Web pages
• WebSphere Portal Document Manager
• IBM Workplace Web Content Management
• Newsgroup (NNTP)
Collaboration
• Lotus Notes databases
• Domino.doc
• QuickPlace
• MS Exchange
• Windows SharePoint Services
• Windows file systems
• UNIX file systems
ECM Database
Mainframe: VSAM, IMS, CA-Datacom, Software AG Adabas
For a complete list, visit: http://www-306.ibm.com/software/data/enterprise-search/omnifind-enterprise/requirements4.html
© IBM Corporation28
Native Document-Level Security for Many Sources
ACL indexing AND real-time verification for maximum security
• Lotus Notes/Domino • WebSphere Portal
Document Manager • WebSphere Portal
pages • Domino Document
Manager • Lotus QuickPlace• IBM Content
Manager• FileNet CS• FileNet P8 CM• Hummingbird DM• Windows File
System• Windows SharePoint
Services • EMC/Documentum • Open Text Livelink• WebSphere Portal
Web Content Management 6.0
© IBM Corporation29
OmniFind EE Identity Management ComponentJust as users would be prompted for their credentials when accessing the native
data sources individually, OmniFind prompts for those credentials required to determine access to secured documents that have been indexed
Administrator’s Console
© IBM Corporation30
OmniFind EE Identity Management Component
• Prompted during initial login to OmniFind EE– Subsequent prompts only when security changes
• Can disable domains when credentials unknown– Will not be prompted again but will not get results from those domains
• Can always go back using “My Profile” tab
End User’s Search Application
© IBM Corporation31
Getting Started in Three Easy Steps …
1) Install OmniFind EE on a separate server
OmniFind
Portal
1
2
3
2) Run OmniFind EE install script on Portal
3) Configure OmniFind EE search service
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Hardware Configuration Options
Number of
servers
Number of CPU
licenses
CPU configuratio
n (*)
Memory required
per server
Total disk
space (**)
Maximum # of docs
Maximum # of
collections
QPS
High Availabilit
y or failover
One 1 1 2 10 GB 100K 1 1 No
One 2 2 4 200 GB 2M 2 2 No
One 4 4 8 500 GB 5M 2 5 No
Two 2 1 / 1 2 / 2 20 GB 100K 1 2 Yes
Two 3 2 / 1 4 / 4 400 GB 2M 2 2 Yes
Two 6 4 / 2 8 / 8 2000 GB
10M 5 5 Yes
Four 5 1 / 2 / 1 / 1 4 / 8 / 4 / 4
500 GB 2M 2 5 Yes
Four 10 2 / 4 / 2 / 2 4 / 8 / 8 / 8
5000 GB
20M 5 8 Yes
Four 16 4 / 8 / 2 / 2 8/16/10/10
5000 GB
20M 5 8 Yes
(*) Distribution of CPUs per server (crawler / indexer / search runtime 1 / search runtime 2)(**) Assumes an average document size of 20kb
Note: Using federation over multiple indexes, IBM OmniFind Enterprise Edition can scale to approximately 100M documents.
© IBM Corporation33
34© IBM Corporation
Backup (OmniFind Discovery Edition)
© IBM Corporation35
OmniFind Discovery Edition for Self-Service Portals
Description Unique Capabilities Target Solutions
Helps organizations quickly deploy business driven solutions that increase revenue and reduce support costs by providing a rich understanding of user intent and application context to help people quickly find the information they need to answer questions, solve problems and make purchases.
• Product Functionality– Contextual Understanding– Extensible Relevance– Adaptive Presentation
• Managed Search Experience– Creation of cross-sell/up-sell– Search result tweaking– Interactive Analytics
• Solution Accelerators– A dozen industry vocabularies and
five departmental solutions– Application user interface examples– Integration to WebSphere Portal and
Workplace Content Manager
• Self-Service Portals – Customer Portals– Online Support
Portals– Broker/Dealer Portals
• Contact Centers• Online Commerce
© IBM Corporation36
Contextual Understanding
OmniFind Discovery Edition provides highly
relevant answers to common inquiries
© IBM Corporation37
Contextual Understanding
OmniFind DE understands the request for a definition
and a direct answer is given – no need for user to click away from the
results page
© IBM Corporation38
Adaptive Presentation
ODE draws together disparate sources of
information (knowledge bases, unstructured web pages, managed content,
DB, etc.)
ODE understands that a particular type of
document has been requested (a technote)
and immediately presents that subset of relevant
documents
Dynamic controls are rendered
based on each search and
navigation step
© IBM Corporation39
Empower business managers to easily refine the end-user experience
Monitor end-user behavior and effectiveness of business rules
Managed ExperienceBusiness User Control
© IBM Corporation40
WebSphere Portal Integration
• WCDS GUI embedded in Portal
• WCDS search as the default search in Portal
• Crawling Portal Pages and Portlets
• Crawling WCM content (IBM Workplace WebSphere Portal)
41© IBM Corporation
Thank You
IBM OmniFind Enterprise Edition