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© 2013 IBM Corporation
Partnering with IBM Global Technology Services for Better Business Outcomes
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation2
Four forces converge to drive promising opportunities, higher expectations and new challenges
Sources: 2012 IBM Global CEO StudySources: 2012 IBM Global CEO Study
2012 IBM Global CEO Study: CEOs now say technology is the top driver of change2012 IBM Global CEO Study: CEOs now say technology is the top driver of change
Technology factors
People skills
Market factors
Macro-economic factors
Regulatory concerns
Globalization
External forces impacting organizationsExternal forces impacting organizations
AnalyticsAnalytics
SocialSocial MobileMobile
CloudCloud
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation3
~80%of survey respondents currently use or plan to implement (by year-end 2013)
cloud services for Applications; 45% for
Business Processes. Source: Gartner G00229304 (Figure 2)
~50%of IT budgets will be allocated to
operationalizing around cloud
technology within 2 years. Source: IDC, CloudTrack 2012 Summer Survey, Part 1: Costs Savings in the
Cloud, doc #237693, November 2012
~80%of U.S. buyers indicate that they will have transformed 50% of their internal application/infrastructure environment to mimic a cloud delivery model in 5
years. Source: IDC, 2012 U.S. Buyer Requirements for Outsourced Cloud Services Part 1: Road Map of Transformation, doc #234737, May 2012
~7%Growth rate of all external services in 2016 (better than GDP), and driven largely by cloud adoption, at >13% in 2016. Source: IBM
Finance & Admin
Finance & Admin
Supply Chain ManagementSupply Chain Management
Research &DevelopmentResearch &
DevelopmentMarketing
AutomationMarketing
Automation
It is clear that cloud is changing the boundaries, access and economics of business and IT
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation4
CEOs
Sources: 12012 IBM Global CEO Study, 22011 IBM Global CMO Study, 32011 IBM Global CIO Study, 4“Pushing the limits of outsourcing: Innovators reinvent services relationships”, Sources: 12012 IBM Global CEO Study, 22011 IBM Global CMO Study, 32011 IBM Global CIO Study, 4“Pushing the limits of outsourcing: Innovators reinvent services relationships”,
partner extensively (up from 55% in 2008)1
are partnering for innovation1
CIOsof growth-focused CIOs are partnering extensively to change the mix of skills, expertise and capabilities3
feel unprepared to face the complexity of increasinglyinterconnected economies, enterprises and societies3
CxOs plan to outsource for strategic business value beyond efficiency and operating effectiveness4
CMOswill increase use of external partnerships forcustomer and data analytics2
will increase use of external partnerships for IT skills2
69%53%92%
65%
61%
48%
70%
Increasingly, leaders are pursuing partnerships to succeed
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation5
Enterprise Innovators outperform all other segments…
IBM market research identified new partnering strategies with substantive business benefits
When we looked at both sourcing motivations and the extent of outsourcing,
four partnering strategies emerged…
Focused Innovators
Effic
ienc
y an
d ef
fect
iven
ess
SOU
RC
ING
MO
TIVA
TIO
NIn
nova
tion
EXTENT OF OUTSOURCINGNarrow Broad
Respondent distribution by partnering strategy
Revenue growth by partnering strategy
3 Year CAGR%: FY 2011
Gross profit growth by partnering strategy
3 Year CAGR%: FY 2011
2.5% 10.9%
2.9%1.6%
1.9%
3.9% 9.4%
4.5%19%
27%34%
20%
Focused Optimizers
Enterprise Innovators
Enterprise Optimizers
"Why partnering strategies matter" − an IBM Center for Applied Insights global study based on input from 1,351 sourcing decision makers. For more info, visit: ibm.com/ibmcai/sourcing"Why partnering strategies matter" − an IBM Center for Applied Insights global study based on input from 1,351 sourcing decision makers. For more info, visit: ibm.com/ibmcai/sourcing
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation6
Turn Information into Insights
• Manage “big data” volume, variety and velocity
• Apply performance analytics to IT infrastructure
• Monitor and mange information based on value and priority
• Enable end-user environments for social business
• Support bring your own device, applications, and processes
• Enable a flexible workplace
IBM has the skills and capabilities to deliver on your fundamental needs and drive innovation and business value for your organization
Optimize Infrastructure
• Deploy an optimized, virtualized, rationalized infrastructure across network, server, storage, & data center
• Meet unpredictable demands with cloud• Enable flexibility with scalable modular
data centers
Manage Risk, Securityand Compliance
• Secure your infrastructure inside and outside the data center
• Maintain continuous business operations
• Meet regulatory compliance requirements
• Manage enterprise risk Transform Strategy & Business Operations• Drive business value by leveraging a mix of delivery
models including cloud, managed services, IT outsourcing, business process outsourcing, and traditional IT
• Integrate management and governance of IT and business services across the lifecycle
Deepen Engagement and Deliver Enterprise Mobility
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation7
The most forward-thinking organizations are developing partnerships to address these needs
La Caixa BankBuilt a culture of innovation while saving an expected €400M over 10 years
Restaurant chain & retailerIncreases customer satisfaction and profitability with data analytics, while decreasing report generation times by 99%
Karviná CityManages risk and automates identity management, providing 100% improvement to employee activation
Sunlife Stadium – Miami DolphinsEnhances the fan experience and improves operational efficiencies by 90% with SmartCloud
Railway companyBoosts mobile productivity across 6,000 end-user devices and supports a BYOD strategy
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation8
Those organizations are partnering with IBM on a business and IT services model that is premised on business value and enabled by cloud
Client-centric approach built on a highly flexible, modular delivery platform Vertical integration across all delivery models Committed to delivering business value and continual innovation Providing access to the breadth and depth of IBM capabilities and expertise
SmartCloud ServicesSmartCloud Services
Project-Based
Services
“Help me with some tasks”
Consulting
“Analyze and advise”
Application Outsourcing
“Manage my application services”
Global Process Services
“Run and innovate my processes”
Managed Services
“Monitor my servers”
“Host my servers”
“Manage my applications”
“Manage my servers”
Strategic Outsourcing
“Be my strategic IT provider”
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation9
Develop an infrastructure roadmap & plan to support existing and future business models.
Enhance the speed and reliability of solution deployments with analytics-driven approaches.
Define a robust and intelligent business and IT architecture for optimal responsiveness, flexibility and scalability.
These services are based on proven methodologies that apply technical, financial, and industry lenses to accelerate business value
Collaborate with industry experts to capitalize on leading technologies in your industry.
IBM was named a leader in the IDC MarketScape: Worldwide Datacenter
Transformation Consulting 2012 Vendor Analysis
Source: 1) IDC, MarketScape: Worldwide Datacenter Transformation Consulting 2012 Vendor Analysis Doc #233919, March 2012.2) Datamation: Cloud Computing Leaders: Ten to Watch -- http://www.datamation.com/netsys/article.php/3887691/Cloud-Computing-Leaders-Ten-to-Watch.htm3) Gartner Research Note: Magic Quadrant for Comprehensive Finance and Accounting BPO, Cathy Tornbohm, May 30, 2012 ID: G00228611; Gartner Research Note: “Magic Quadrant for Customer Management Contact Center BPO, Worldwide” – TJ Singh, Dec 24, 2012, G00231732
“IBM has one of the most comprehensive Cloud portfolios, with cloud integrated throughout
its many lines of business” -- Datamation
Gartner Inc. has positioned IBM as a Leader in the Magic Quadrant for
Comprehensive Finance and Accounting BPO and the Magic
Quadrant for Customer Management Contact Center, BPO
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation10
• 100% increase in storage utilization
• 50+% reduction in annual storage costs
• 90% reduction in execution hours through automation
• Increase in sales of $6.8M over 3 years
• Increased employee productivity – more than $68M over 3 years
• 108% ROI over three years with IBM managed mobility services
• 50% lower virtualization transformation costs
• 50% reduction in operational expense by rationalizing your data center
• 40 – 50% of capital and operating expense deferred
• 95% of events handled without human intervention
• 55% lower total cost of ownership and management complexity of security
• 100% recovery for IBM clients that have declared a disaster
• 90% faster cloud workload analysis
• 50% reduction in IT labor costs with cloud
• 9.4% revenue growth and 10.9% gross profit growth with outsourcing
We’ve seen these services deliver impactful results for our clients
Sample Outcomes
Turn Information into Insights
Deepen Engagement and Deliver Enterprise Mobility
Optimize InfrastructureManage Risk, Securityand Compliance
Transform Strategy & Business Operations
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation11
• More than 250 petabytes of storage under management
• Experience analyzing more than 100B of commerce transactions a year in the cloud
• Broad range of devices supported including: iPhone, iPad, Android, Blackberry, Symbian, Psion, Motorola
• Experience managing 2.5M desktops and 4.6M help desk calls
• More than 35 years of data center management experience
• Over 430 client and IBM data centers under management
• Thousands of server environments virtualized, providing 30 – 70% total cost of ownership savings
• Over 150 resiliency centers across 44 countries
• More than 200 IBM researchers working on breakthroughs in cloud security and privacy
• Experience managing over 13B events for over 4,000 clients per day
• Extensive industry, technology, and process expertise around the world
• Investment in cloud R&D with $3B in key cloud acquisitions
IBM has the expertise and credibility to help you succeed
Deepen Engagement and Deliver Enterprise Mobility
Optimize Infrastructure
Transform Strategy & Business Operations
Turn Information into Insights
Manage Risk, Securityand Compliance
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation12
IBM’s Worldwide Delivery CapabilitiesGlobal Delivery CentreGlobal Command Centre IBM SmartCloud CentresIBM Cloud LabsIBM BCRS
• 4,000 architects and 20,000 IT specialists worldwide with expertise across cloud, security, networking, storage and all technical domains
• Cloud delivery capabilities in every continent
• Over 90 Distinguished Engineers, 40 Master Inventors, 100 members of IBM’s Academy of Technology, and 300 IBM Researchers
• Continued expansion and investment in growth markets
• ~400 Delivery Data Centers• 7.5M square feet of space• 150 resiliency centers in 50
countries• Largest global network of security
operations centers
IBM’s service delivery platform offers global reach and an unmatched base of experience
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation13
Consider a partnering strategy to deliver better business outcomes for your organization
Is your organization achieving the levels of innovation required to compete in today’s environment?
Are your infrastructure and business processes able to meet the changing needs of your organization?
Are you developing internal capabilities that would be better handled by others?
Partner with IBM Global Technology Services to address your needs ibm.com/services
IBM Global Technology Services: Partnering for Better Business Outcomes
© 2013 IBM Corporation14
Learn more at ibm.com/services