Post on 25-Jul-2015
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Thriving in an age of very rapid technological change
Luis Carrasco-Cortes
IBM Smarter Process Leader
l.carrasco@ca.ibm.com
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The world is moving so fast these days
that the man who says it can't be done
is generally interrupted by someone doing
it.Elbert Hubbard
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An assertion….
• How you work defines you.
• How you work is a process.
• A process can differentiate you – for good or bad.
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ExecutiveManagement
CustomerService
InvoiceReconciliationTeams
AccountAdministration Unstructured tasks
and communication (paper or email)
Inefficient working environment spans systems
Inconsistent prioritization
Incomplete or inaccurate data flow between systems
Lack of real-time response to business events
Poor Visibility Into Process Performance
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Finance and Ops
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Process Discovery3 The Old Way
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Simple Enough for Novices, Rich Enough for Experts
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Gain Insight Into Processes
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Thriving in an age of technological upheaval with Smarter Process
1. Massively cut costs
2. Reduce risk3 which include audit risks
3. Respond to changes faster, often in hours
4. Consistency
5. Enable a learning organization by being able to “see” everything
6. Constantly evolve the organization
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NEXT STEPS:
1. Visit me in the Social Hub. Let’s Talk & Tweet #SmarterBiz
2. See our Systems Representative in the Tech Showcase for detailed demonstrations
3. Please sign up for
4. For Additional Information
or type this URL into your browser: ibm.biz/sbs2015
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l.carrasco@ca.ibm.com