Real World

Guerrilla Knowledge Management

Exploring the possibilities for mining and centralising

the knowledge of your team and stakeholders

Investigating how to

create quick and fast reacting communication hubs on-line

involve staff in mapping what information access is needed

manage ad-hoc and limited life on-line collaborative environments

manage customer service knowledge-basescontrol feedback loops for staff and management

What to capture?

information items have different values for different people at

different times

Chicken or Egg

Follow the Path

Knowledge

How do people gain knowledge?

Roadblocks

Managerial InertiaWorkplace Culture

Knowledge as Power

Overcome Managerial Inertia

Leverage free services

Step around the obstacle

Improve Workplace Culture

Enrich the daily landscape

Mentors and Challenges

Democratise Knowledge

Information should be freeList people, policies and processes

Access gives everyone power

If you build it…

if you build it they will come

…but only if it is of value to them.

Populate or Perish

Volume matters

Organic growth is good

Capturing Knowledge

An Information Architect’s tools for

capturing the knowledge of an organisation,

and overcoming cultural hurdles.

Web-based Tools

WikisBlogs

Social MediaWeb Content Management

SystemsExisting SOE

Web-based Tools – Wikis

http://www.wikepedia.org http://www.mediawiki.org/wiki/Manual:FAQ http://stephenwho.pbwiki.com

Web-based Tools – Blogs

Web-based tools – Social Media

Web-based Tools – CMS

http://www.dotnetnuke.comhttp://en.wikipedia.org/wiki/

Comparison_of_content_management_systems

Standard Operating Environment

MS OfficeWeb Browsers

E-mail and Desktop Messaging

Workshop

Map the frameworkSuggestions for staff

involvementAppropriate tools for each task

Feedback loops

Delivery Technologies

Thank you

stephenwholmes@me.com

stephenwho.blogspot.com

stephenwho.com