HUMAN RESOURCES

COURSE SCHEDULE

CHAPTER 1: HUMAN RESOURCES MANAGEMENT

AND PLANNING

CHAPTER 2: ORGANIZATIONAL STRUCTURE

AND COMMUNICATION

CHAPTER 3: LEADERSHIP, MANAGEMENT AND

MOTIVATION

CHAPTER 4: CORPORATE CULTURE AND EMPLOYER

– EMPLOYEE RELATIONS

Chapter 2Organizational Structure and

Communication

Communication

Organizational Structure

Formal organization is a fixed set of rules of organizational procedures and structures.

It refers to the formal relationships of authority.

For example:

In some schools there are some organizations such as t-MBA Student Councils, students unions, and senior managers, all of which have certain roles and responsibilities within its respective organization.

PRESIDENTt-MBA Student Council

International Relations

t-MBA Student Council President

Media and Communication

t-MBA Student Council President

Social Responsibility and

Educational Activities

t-MBA Student Council President

Financial Resource Development

t-MBA Student Council President

Club Unionst-MBA Student Council

President

Levels of Hierarchy When the formal organizations grow, the

levels of hierarchy become clear. This hierarchy is a system created by

people.

Centralization & Decentralization

Centralized organizational structures rely on one individual or a group of people to make decisions and provide direction for the company.

Small businesses often use this structure since the owner is responsible for the company’s business operations.

Decentralized organizational structures often have several individuals responsible for making business decisions and running the business. Decentralized organisations rely on a team-based environment at different levels in the business.

Centralization & Decentralization

Advantages

Centralized organizations can be extremely efficient regarding business decisions.

Decentralized organizations utilize individuals with a variety of expertise and knowledge for running various business operations. A management team helps to ensure the company has knowledgeable directors or managers to handle various types of business situations.

Disadvantages

Centralized organizations can suffer from the negative effects of several layers of bureaucracy.

Decentralized organizations can struggle with multiple individuals having different opinions on a particular business decision.

Henry Mintzberg

Mintzberg is an academic and author on business and management.

Mintzberg describes six parts of organization:

DOSPAN

-Direct supervision

-Output standardization

-Skills standardization

-Process standardization

-Adjustment

-Norms standardization

The six parts of organizations:

MOSTIS

-Middle management

-Operating core

-Strategic management

-Techno structure

-Ideology

-Support staff

Outsourcing, offshoring and migration of HR functions

Outsourcing: if an organization gets a sub-contractor to undertake part of its production, it means it is outsourcing.

It enables to cut costs and focus on what it believes it does best.

Offshoring: The migration of an organization’s activities from one country to another.

HR Functions:

Payroll = Employees receive their pay Work time = Recording hours Benefits administration= Travel & accomodation The HR management information system=

recording qualifications and training Recruiting = Anticipating employees and recruiting

staff Dismissal and redundancy = ensuring the

procedures are followed PR = managing internal & external communication

Communication

Communication has the following features:

Content Source Form Channel Destination Purpose

Formal & Informal Communication

Formal communication is communication through a formal organization structure.

Informal communication emerges through unofficial channels.

Barriers of effective communication

Language: a message needs to use correct vocabulary to be coherent

Overload: the receiver may experience problems with the sheer volume of information

Noise: any noise can hinder the clarity of the message

Emotion: an individual’s feelings Sensitivity to receiver: recognise receiver’s

needs Specialist knowledge: select or ignore Gap: distance between sender and reciever