Human Performance Challenges of Social Intrepreneurism

Paul O. Hardt, Ed.D.

Paul O. Hardt, Ed.D.Core Faculty Member, Training and

Performance Improvement SpecializationCapella University30+ years experience in the Training and

Performance Improvement fieldCo-facilitator, Impact@Work (shop) at Target

Corp. Headquarters, Minneapolis

Lessons Learned from…Impact@Work(shops) at Target Corporation

and

30+ years experience in the human performance improvement field

What does it mean…..?

The Hard Stuff is the Easy Stuff

The Soft Stuff is the Hard Stuff

OverviewManagement Decision-making StylesForce Field AnalysisBehavioral Engineering ModelCommunicating Change

Management Decision-making StylesNormativeBehavioralNaturalistic

Normative

Behavioral

Naturalistic

Assess Decision-making Styles

Barrier Forces

Driving Forces

Driving ForcesEconomicsRegulatoryCompetitionEthicsRecruitmentCustomer pressure

Barrier ForcesCostTimeMotivationValues

Strategy for Dealing with Resistance (Barriers)

Take Away The Barriers

Behavioral Engineering ModelThomas Gilbert

Behavioral Engineering ModelEnvironmental Information Resources,

ToolsIncentives

Individual Knowledge, Skill

Capacity Motivation

Environment: Information

Environment: Resources, Tools

Environment: Incentives

Individual: Knowledge, Skill

Individual: Capacity

Individual: Motivation

Communicating Change

Roller Coaster of Change

Dormant

Relative AdvantageSimplicityCompatibilityAdaptabilitySocial Impact

Awareness

Curiosity

Visualization

Tryout

Use

Contact Information

Paul O. Hardt, Ed.D.Core Faculty MemberCapella Universitypaul.hardt@capella.edu651-332-9268