Human-Centered Design for Digital Health Solutions

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Danielle A. SchlosserPrincipal InvestigatorDepartment of Psychiatrydanielle.schlosser@ucsf.edu

Silvia VerganiPrincipal Design Researchersvergani@ideo.com

A few things about

11 LOCATIONS

IDEO FIRSTS

The first commercial mouse for Apple The first laptop computer for Grid Palm V

OUR OFFERING TODAY

PRODUCTS SERVICES

Scaling telemedicine in Indian villages

SPACES ORGANIZATIONS

Brigham and Women’s Presurgical and

Postpartum care redesign

USB Blood Glucose Monitor

Improved patient-provider flow

What is design

thinking?

Design thinking goes beyond making things look pretty

CustomerDesirability

Are we empathizing with our users?

Design thinking goes beyond making things look pretty

CustomerDesirability

Are we empathizing with our users?

Technical Feasibility

Can we buildour product?

Design thinking goes beyond making things look pretty

CustomerDesirability

Are we empathizing with our users?

Business Viability

Is the market need big enough

for our product?

Technical Feasibility

Can we buildour product?

Design thinking goes beyond making things look pretty

In-homeobservations

Design research is for empathy and inspiration

Design research is for empathy and inspiration

Analogous Research

Empathy immersions

Design research is for empathy and inspiration

How might we design digital health solutions that improve quality of life for patients with schizophrenia?

Schizophrenia is not just about hearing voices.It is also about social anxiety, lack of motivation, and getting stuck in negative thoughts.

We interviewed Carl and six other patients

Carl felt inspired to create a song out of the interview recording

We learned that our design should not lead with health

Now it is your turn!

BRAINSTORM RULES

Defer judgement

Encourage wild ideas

Build on the ideas of others

Stay focused on the topic

Hold one conversation at a time

Be visual

Go for quantity

A

• Defer judgement• Encourage wild ideas• Build on the ideas of others• Stay focused on the topic• Hold one conversation at a time• Be visual• Go for quantity

Brainstorm Rules

A

Choose your favorite idea from your post-its, take a picture of it and send it to:Daniel.Kim@ucsf.edu

All ideas will be shared here:http://www.pinterest.com/drschlosser13/ucsf-dh-brown-bag