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HR‘s Role in Employee Performance

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HR‘s Role in Employee Performance

Rusty LindquistVP Strategic HR Insights

BambooHR

Mykkah HernerHead of Professional Services

PayScale

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HR‘s Role in Employee Performance

Why performance matters.Why HR should care about performance. WHYWhat is performance?What are the drivers? (And which belong to HR?)WHATHow to leverage the drivers.How to know when to push vs. pull.How to not cross the line.How to get started.

HOW

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HR‘s Role in Employee Performance

performance matters.WHY

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HR‘s Role in Employee Performance

Higher employee engagement40%Lower turnover25%Growth in customer loyalty18%Boost to productivity15%

Done Right (Mind Gym):

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HR‘s Role in Employee Performance

Increase in performance91%Increased revenue / employee84%Decreased cost of hire84%

Done Right (Talent Management LLC):

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HR‘s Role in Employee Performance

performance matters.

Employees + Strong Performance =

In short:

Company Success

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HR‘s Role in Employee Performance

“All the assets of an organization, other than people, are

inert. They are passive resources that require human

application to generate value. The key to sustaining a

profitable company or a healthy economy is the productivity

of the workforce.” —The Impact of Strategic Human Resource Management on Organizational Performance

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HR‘s Role in Employee Performance

WHY HR should care…and not just managers

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HR‘s Role in Employee Performance

U.S. workers are dissatisfied with how their performance is reviewed.4/5Say that annual performance reviews are not an accurate appraisal of an employees work.46%Psychological studies have found that at least 30% of the way performance is currently reviewed actually results in decreasing employee performance.30%

Doing it wrong

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HR‘s Role in Employee Performance

WHAT is performance?

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HR‘s Role in Employee Performance

What is performance?

HR’s definition:

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HR‘s Role in Employee Performance

What is performance?

Performance indicators:

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HR‘s Role in Employee Performance

What is performance?

What performance isn’t(being busy vs. making progress)

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HR‘s Role in Employee Performance

What are the drivers?

INTRINSICVS

EXTRINSIC

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HR‘s Role in Employee Performance

• Compensation– Base Pay– Incentive Plans– Commissions– LTI– Spot Bonus– Other Bonus– Non-Cash Incentives

• Tools• Benefits• Rewards

What are the drivers?

• Culture• Purpose/Mission/Vision• Recognition• Autonomy• Fulfillment• Engagement • Personal/Professional Development• Work-Life Balance• Meaningful Work• Opportunity to Impact• Leadership

Intrinsic Extrinsic

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HR‘s Role in Employee Performance

When should I use

INTRINSICversus

EXTRINSIC

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HR‘s Role in Employee Performance

belong to HR?Culture

Purpose/Mission/Vision

Recognition

Fulfillment

Engagement

Personal/Professional Development

Work-Life Balance

Compensation

Benefits

Rewards

WHAT drivers

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HR‘s Role in Employee Performance

How to

LEVERAGE DRIVERS

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HR‘s Role in Employee Performance

How to know when to

PUSHversus

PULL

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HR‘s Role in Employee Performance

cross the lineHow to NOT

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HR‘s Role in Employee Performance

HOW to get started

“What gets measured gets managed.”—Peter Drucker

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HR‘s Role in Employee Performance

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HR‘s Role in Employee Performance

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