How We Eliminated Our Makeup Lesson Policy

&Gave Our Customers A Better Value In The Process

Prior to the change . . .

• We published a calendar of cancellations

• Students could monitor those cancellations

• And call us to reserve a spot to make up their missed lesson

How many cancelled lessons did we see between August 2013 and July 2014?

2500

Of those 2500…

1688 Notified Us

812did not

946 of the 2500were rescheduled in other

students cancellations

Of the 946 that were rescheduled. . .

279 called to cancel and

reschedule (again) . . .

88 did not show up to their

rescheduled lesson or call to cancel it

Dated, Weekly, Written Assignments

Customized Goal Plans For Each Student

Harley’s 6 Month Goal Plan (Lesson & Theory Objectives):

Harley will be able to read, write and play whole notes, half notes and quarter notes in tune and in time.

Harley will be able to read, write and play simple melodies (using the notation listed above) in the following keys: C, G, D.

Harley will be able to define and demonstrate the following musical terms: Andante, Allegro, Adagio.

Harley’s 6 Month Goal Plan (Technique & Performance Objectives):

Harley will play finger exercises and scales incorporating the elements listed above in tune and in time.

Suggested daily practice time: 30 minutes (intermittent)

Harley will be able to play two memorized pieces demonstrating these skills at our upcoming recital in October.

Perfect Attendance Rebate

Loyalty Program

Referral Program

Family Discount

Expanded Website & Social Media

Dated, Weekly, Written Assignments Customized Goal Plans For Each Student TMR Academy Perfect Attendance Rebate Loyalty Program Referral Program Family Discount Expanded Website & Social Media

How We Eliminated Our Makeup Lesson Policy

&Gave Our Customers A Better Value In The Process