How to write a sharp resume that will take you to the top 2.0

HOW TO WRITE A SHARP RESUME THAT WILL TAKE YOU TO THE TOP Gala Jackson, M.Ed. INTERVIEWSNOB.COM + CAREEREALISM.COM

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Webinar Objectives

Resume Components

Powerful Profile

Key Words

Resume Bullet Points

Common Resume Mistakes

Customized Resume?

Every resume…

Profile Statement

Relevant Experience

Professional Affiliations

Announcement Education & Course Work

Technical Skills/

Certifications Social Media

Introduction Qualifications

Example 15 seconds of

“resume fame”

JANE MELISSA DOE !

100!InterviewSnob!Dr.!|!City,!Georgia!30000!|!(770)!555<5555!|!student@school.edu!|!LinkedIn!Profile!

CUSTOMER!SERVICE!SPECIALIST!!!

Thrives!in!unique!and!fast<paced!environments!while!maximizing!customer!experiences.!Exceptional!ability!to!manage!high!volumes!of!traffic,!creates!memorable!customer!experiences,!and!effectively!resolves!customer!complaints.!Core!competencies!include!sales,!training!and!development,!excellent!oral!and!written!communication,!and!ability!to!work!independently!or!as!a!team!to!exceed!goals.!

!EDUCATION!!

Bachelor!of!Arts!in!Business,!2013!–!State!University,!State,!GA!• GPA:!3.1/4.0!• Relevant!Coursework:!International!Business!Models,!Advanced!Accounting,!Spanish!I!and!II!• Member,!Business!Student!Advisory!Counsel!(BSAC),!2012!–!2013!!• Attendee,!IMA!Student!Leadership!Conference,!2012!!

!RELEVANT WORK EXPERIENCE !

CRACKER!BARRELL,!CITY,!GA/!NEW!CITY,!GA!! October!2011!,!Present!Server,&December!2013!–!Present&! !&Hostess,&October!2011!–!December!2013!! !Demonstrate!excellence!in!customer!service!meeting!customer!needs!and!creating!an!enjoyable!dining!experience.!Welcome!and!seat!guests,!take!and!complete!orders,!prepare!silverware!and!tables!for!incoming!guests,!as!well!as!support!and!train!team!members.!!

• Facilitate!on!the!job!training!for!10!new!servers!and!hostesses.!• Consistently!receive!high!praise!from!management!and!co<workers!for!taking!on!and!completing!

additional!tasks!as!needed!to!ensure!efficient!restaurant!operations.!• Meet!sales!goals!each!hour!though!the!“one!stop!shop”!strategy.!

SMITH!FAMILY!CITY,!GA! !Childcare&Provider! ! ! ! ! ! ! January!2013!–!December!2013! !Created!a!fun!and!nurturing!environment!for!4!children!ages!5!–!11!years.!Assisted!with!homework,!provided!transportation!to!and!from!school!activities,!cooked!meals,!monitored!play!dates,!and!prepared!children!for!the!next!day.!Maintained!home!organization!by!cleaning!bathrooms,!bedrooms,!and!the!kitchen.!

• Improved!math!skills!with!one!of!the!children!through!active!practice!and!flash!cards.!• Enhanced!vocabulary!study!skills!with!one!of!the!children,!earning!100%!on!vocabulary!exams.!

!NEW!BEGINNINGS,!CITY,!GA! !Customer&Service&Representative! ! ! ! ! May!2012!–!August!2012!Conducted!marketing!research!for!a!portfolio!of!car!dealerships!seeking!completion!of!customer!satisfaction!surveys!to!increase!sales.!Called!clients!with!specific!questions!regarding!dealership!experience,!purchase!requests,!and!desired!sales!process!to!understand!how!to!earn!client!patronage.!Established!appointments!for!customers!to!return!to!the!dealership!to!complete!the!purchase!of!a!vehicle.!!

• Earned!a!“hot!fax”!bonus!for!exceeding!the!50%!goal,!obtained!information!for!dealerships!to!close!sales.!• Set!two!dealership!appointments!per!hour!meeting!the!department!goal,!using!effective!sales!strategies.!• Redeemed!a!negative!customer!experience!through!excellence!in!customer!service,!convincing!the!

customer!to!return!to!the!dealership!for!a!purchase.!!! ! ! ! ! ! ! !

COMMUNITY ENGAGEMENT!!

• Volunteer,!Second!Harvest!Food!Bank!–!City,!GA,!Fall!2012!!• Volunteer,!YMCA!Valdosta!–!City,!GA,!Spring!2013!

JANE MELISSA DOE !

!EDUCATION!!

JANE MELISSA DOE !

!EDUCATION!!

JANE MELISSA DOE !

!EDUCATION!!

JANE MELISSA DOE !

!EDUCATION!!

Objective vs Profile Objective:

To obtain a job in customer service u1lizing my experience

Profile Summary:

Thrives in unique and fast-‐paced environments while maximizing customer experiences. Excep1onal ability to manage high volumes of traffic, creates memorable customer experiences, and effec1vely resolves customer complaints. Core competencies include sales, training and development, excellent oral and wriDen communica1on, and ability to work independently or as a team to exceed goals.

Key Words & ATS Select companies and jobs that are good fit for your and your skills.

Go through each job description and highlight all of the qualifications and skills that you match.

Key words or phrases from your highlighted material.

Utilize those key words and phrases in your resume while incorporating your specific experience.

So what? After every bullet point. Think like a hiring manager, asking why is this information relevant for this position?

Research Select Highlight

Underline Ask Incorporate

Understand your desired industry. Identify trends, leaders in the industry, jargon, and culture.

Example Key Words &

JANE MELISSA DOE !

!EDUCATION!!

additional!tasks!as!needed!to!ensure!efficient!operations.!• Meet!sales!goals!each!hour!though!the!“one!stop!shop”!strategy.!

Command Attention Avoid Use Active Verbs

Responsible for… Engaged, Managed, Coordinated, Executed, Collaborated, Utilized, Provided, Initiated, Led, Curated, Generated, Designed, Developed, Presented, Prepared, Organized, Secured, Contributed, Observed, & MORE!

Tasked with…

Asked to…

I took care of…

Productivity Gaps Showcase how many and how much

Too much irrelevant information Be direct, clear, and concise

Assumptions Say what you mean and mean what you say

Use active verbs in your bullet points!

JANE MELISSA DOE !

!EDUCATION!!

Common Mistakes

Voice: Passive Responsible for… Duties included…

Formatting 1’’ Margins Avoid Header/Footer

Length 1-page

Grammar Me, Myself, and I

Reinforcement Skill/Qualification + Example

Generalizations Leadership Communication

The Details Typos Depth Résumé Paper

References Always separate

Placement Marketing document

Focus on the Target YES! Always customize your resume for each industry & sometimes for

each position!

Highlight Skill Set

Culture & Fit

Attention to Detail

Just for YOU Resume Critique

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How to write a sharp resume that will take you to the top 2.0

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