noHold Inc. Copyright© 2013

How to Win One of the Top 3 Customer Service Awards

CHAPTER 1

How to Apply for the

1. Select a category that fits best for what your

company is doing and download the nomination form.

www.tsia.com/star

2. Email your completed nomination form to Sheri Kennedy.

Click here for email address

3. Create a PowerPoint presentation using TSIA’s template to create your own story.

Your company must be a corporate member of the TSIA discipline you are applying for.

Rules and Regulations

1 application……Total fee - $3300

2 applications…..Total fee - $6000

3 applications…..Total fee - $9000

4 applications…Total fee - $12000

5 applications…Total fee - $15000

Expenses

Submit

“ We never stop improving. It’s just part of our routine - We turn our attention to every single detail that might be involved in the customer

experience...And that is a very BIG fish to fry. ”

Tarik Mahmoud

Former Manager of eSupport at Cisco

TSIA Hall of Fame Lifetime Achievement Award Winner

CHAPTER 2

How to Enter the

*Specifically for the category of Customer Experience Excellence Award

Download and Complete the Nomination Form…

a. Basic company information

b. Contact information

c. Industry category

d. Company size

e. Company revenue

f. Estimated cost of initiative

Corporate InformationSection I

(a) Vision

(b) Execution

(c) Outcome

Section II

(a) VisionDiscuss goals of the customer experience initiative.

(b) Execution and StrategyExplain elements of your customer experience strategy.

(b) Outcome and ResultsProvide the specific hard and soft results of the initiative.

Tips to help you win…

1 Your submission should be structured in a story format.

Not a fantasy story, realistic.

What lessons have you learned?

Create a cohesive story.

What are your goals for the future?

2 Critical success factors to include:

3 Impressive statistics never hurt anyone. Sharing your

success through numbers is always a plus.

Rules and Regulations

There is NO application fee

You do NOT need to be a client to apply

You CAN apply for more than one category.

“ The 2013 winners showcase excellence in customer

centricity. These 12 customer-focused leaders

demonstrate how an enterprise commitment to making

improvements to the customer experience and

investing in the right technologies, processes, and people

can lead to real financial gains.”

Mila D’Antonio, Editor-in-Chief of 1to1 Media.

CHAPTER 3

How to Apply for

Click here for the entry form

No need to be a member

$285 application fee per site

Just fill in basic company information and

provide billing information

Download the Entry Form

Submit an essay that includes…

A Cover Page

Company Name

URL of support site

Username and password

(if required)

Name and e-mail address

of person submitting the

entry essay.

Next, discuss the largest challenge you faced when implementing your support site

Then, discuss your company’s solution…

Metrics used to measure results and…

What lessons you have learned.

Lastly, describe what three key features the judges should pay particularly close attention to.

Entry form and essay must be submitted electronically.

*PDF format ONLY!

Scoring Criteria

Overall usability, design and navigation

Knowledgebase and search implementation

Interactive features

Community engagement

Site development strategy

Remember the Only Way to Have a Chance to Win is to Enter!

Resources

http://www.tsia.com/assets/templates/tsia1/STAR_Awards_Guide_2013.pdf

http://www.1to1media.com/crmexcellence/view.aspx?itemid=34258

http://www.asponline.com/awards.html

http://www.slideshare.net/noHoldVirtualAgents/how-to-be-a

http://www.slideshare.net/noHoldVirtualAgents/final-support-as-leader-in-inn

ovation-cisco-nohold-050112ward-winning

noHold, Inc. Copyright© 2013

Good Luck!

noHold, Inc. Copyright© 2013