How to Understand the omnichannel user experience

Post on 15-Jan-2015

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Understanding the Omnichannel User Experience - Is a short presentation on different omnichannel retailers, and their way of providing an omnichannel experience. Also metods to understand this experience is presented

Transcript of How to Understand the omnichannel user experience

Check out http://goo.gl/ZiC4Ov

Low on Milk => Order automatically via Tesco API

Possible user journeys for TESCO..