Post on 09-Jan-2017
Discover how to deliver an enhanced patient experience by using communication based technologies to give care at a distance. Download:
The Modern Patient Experience: Where Care Matters.
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Takeaways:
Changes to working practices and
technology use can increase access to healthcare, reduce
appointments, increase capacity and improve care while reducing
GPs’ workload.
Most patients are confident they can
manage their health and want to have
some control.
If patients take more responsibility for their healthcare, they will
enjoy better wellbeing and depend less on services, saving the
NHS money.
Demands on GPs are increasing as the patient population is ageing and more
people develop long-term conditions.
The use of unified communications within
a GP surgery can be utilised to fulfill more appointments and
follow-ups when done virtually, without the
need for physical face-to-face interaction.
HOW TO DELIVER ENHANCED PATIENT CARE AT A DISTANCE
Airedale, Wharfedale and Craven (AWC) CCG’s evaluation found telehealth:
Not just for the patients
Telehealth allows patients to be monitored and to monitor themselves at home instead of at a clinic.
They can:
The government is offering its expertise on telehealth internationally. It cites the findings of the Whole System Demonstrator trial, which
concluded that telehealth can reduce:
Mortality rates
A&E visits
Emergency admissions
Elective admissions
Bed-days Tariff costs
45%
15%20%
14% 14% 8%
Telecare
Technology to help patients stay living independently at home for longer.
Can remind patients of things they need
to do, such as take medication.
Can automatically alert staff at a
response centre or a carer if patients
need help.
Isn’t intended to replace people, but it can be a helpful part of a package of care and support which
fits into everyday life.
Telehealth
Designed to help people living with long-term health
conditions at home.
Allows patients to monitor their health without having to
keep visiting a GP.
Patients are shown how to do the health readings and
send them automatically to a health professional who checks
results and keeps an eye on health needs.
View their EHR
Consult with practitioners from home by:
Telephone Videoconferencing WebEmail
Telehealth is particularly useful in large, sparsely populated areas as
well as in cities.
The government wants 25% of people with long-term conditions to be monitored remotely
by 2020 but...
Telehealth can help improve patient concordance. For example in adhering to long-term exercise programmes as part of pulmonary rehabilitation for chronic
obstructive pulmonary disease, which many patients find difficult.
...only 14% of over-65s in the UK have access to telecare services.
14%
“The NHS has the opportunity to become a world leader in introducing new technology – which means better patient outcomes and a revolution in healthcare at home.”
Health Secretary, Jeremy Hunt
108 out of 176 CCGs in the UK were commissioning telehealth services in 2013/14; a total spend of
Cut A&E attendance by 14% and costs by 38%
14%
38%
Reduced hospital admissions among care home residents by more than 45% after telecare was provided by a hospital over a secure video link.
£15.2m IN THAT YEAR.
Caring for patients in their homes is a key component of integration across services. How do we employ solutions that enable collaboration among providers regardless
of location? A proactive approach to care can significantly improve service performance and patient satisfaction.
And it found that telecare:
Professionals can also use telehealth, for example to access specialist support, which can reduce specialist referrals.
Telehealth can be adapted for other uses, such as video conferencing to train staff across different sites.
The Modern Patient Experience Where Care MattersCommunication-based technologies can enable healthcare providers to achieve better patient experience, enhanced levels of care, and increased staff satisfaction.
About Unify
Unify is one of the world’s leading communications software and services brands, providing integrated communications and collaboration solutions worldwide. Our customers range in size from 5 employees to 500,000+ employees. Our solutions unify multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. Our OpenScape and Circuit communications solutions provide a seamless and efficient collaboration experience – on any device. Together, the group’s global team of UCC experts and service professionals set the standard for a rich communications and collaboration experience that empowers teams to deliver better results. Unify is an Atos company.
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