Roadio Quick Start Guides

How to delete and cancel bookings

Roadio enables you to instantly

send and receive lesson cancellations from your pupils

You can also remove lessons

from your diary

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See how…

Welcome To access the booking you want delete or cancel, tap on the Lessons menu

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This displays your booked lessons

This displays your booked lessons

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Next, tap on the lesson you want to make changes to

Let’s pick Leo’s lesson

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You can now see the lesson details

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You can now see the lesson details

Scroll all the way down

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Here you will see the Cancel/Delete button

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Here you will see the Cancel/Delete button

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Tap here

You now have a few options:

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This shows you information about the lesson you are about to cancel/delete

Cancel …if lesson is no longer taking place but you’d like to keep it in you and your pupil’s diaries as cancelled

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Cancel

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You can choose to refund your pupil as lesson credit

Cancel

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…or not

Delete …if you want to completely remove the lesson form you and your pupil’s diaries

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Abort …if you do not wish to cancel or delete lesson

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A cancelled lesson will be displayed like this

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(This is what your pupil sees) Your pupil instantly receives an email and a notification informing him of the lesson changes

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Don’t worry if your pupil does not have the app, he still receives an email with the booking changes

Your pupil can also see the cancellation in the learner version of the app

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You will receive a notification and an email when your pupil confirms or reschedules your cancellation

Similarly, your pupil can propose a cancellation from his app

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Similarly, your pupil can propose a cancellation from his app You can confirm by viewing the lesson and tapping Confirm

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Or you can reschedule the lesson

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Or you can reschedule the lesson To see how to reschedule lessons see “How to make changes to booked lessons” in the Roadio support library

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Now tap Back until you get to the main menu

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You can also cancel/delete bookings by first selecting the pupil whose lesson you wish to view

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Tap Pupils

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Tap on the pupil whose lesson you wish to cancel/delete

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This displays the pupil’s profile

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Tap on Lessons to display your pupil’s lessons

You are now looking at all of the lessons your pupil has booked with you

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Same as before, just tap on the lesson to view its details

You are now looking at all of the lessons your pupil has booked with you

You can now see the lesson details

Scroll all the way down

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Here you will see the Cancel/Delete button

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Same as before, tap here

That’s it! Remember: You can either cancel/delete bookings in Lessons menu by selecting the lesson from your schedule

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Remember: Or you can first select the pupil whose booking you wish to view in the Pupils menu and cancel/delete the lesson in their profile

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You now know how to cancel and delete bookings using Roadio! For more guides take a look at our Roadio support library

For more guides and more information visit:

Roadio support library

Or email support@roadio.com

www.roadio.com