The Salvation Army NLHow the Army benefits from using IBM products

Friso van den Berg, 18 maart 2014

Agenda

• Who am i?

• The Salvation Army Mission

• The Salvation Army in a Nutshell

• My first experience with notes

• Once upon a time

• Lotus Notes History

• IBM Notes present day

• Case 1: IBM Connections

• Case 2: Webmail

• Case 3: Traveler

• Case 4: RAD

• Questions

Who am I?• Friso E.C. van den Berg

• Head of ICT, The Salvation Army, The Netherlands and Czech Republic

• Age 42, married, 5 kids

http://www.facebook.com/frisovandenberg

@frisovandenberg

http://nl.linkedin.com/in/frisovandenberg

friso.van.den.berg@legerdesheils.nl

The Salvation Army Mission (1)

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.

Its message is based on the Bible. Its ministry is motivated by love for God.

Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Salvation Army Mission (2)• The Salvation Army is a dynamic organisation

• Its work incorporates a diverse range of institutions, projects and activities

• All the work has one thing in common: it is inspired by belief in God

• We want to offer people what they really need: care, help, support and an encouraging word

www.legerdesheils.nlwww.salvationarmy.org

The Salvation Arm(NL) in a nutshell

• Church, 4 foundations and a private company (BV)

• 5819 employees, 5416 church members, 54413 people ask for our help

• Approx 300 locations in NL. TSA in 126 countries

• 23,1 million kilo clothing collected

• Approx 2700 automated workplaces/workstationsSource: Jaarverslag Leger des Heils 2012

Jaarverslag.legerdesheils.nl

My first experience with Lotus products (1997)

Once upon a time….

• November 2008

– Question: Why Lotus Notes?– Answer: because…..

– Lotus Notes is used for ages in the Salvation Army world wide

2008

Lotus Notes (1)2008

• Send and receive e-mail

• Version 6.x (used since 2004)

• Domino 8.0 (server)

• Blackberry Enterprise server

• Different LN databases– National– International (replication)

• Domino admin: minimal

Lotus Notes (2)2008/2009

• Start vision use Lotus Notes (LN is more then e-mail)

• First use of iNotes (webmail)

• Releasemanagement: from ad hoc to structured

• April 2009: migration LN 6.x to 8.5

Lotus Notes (3)2010

• Gaining more knowledge– Lotusphere– LUG– Etc

• First experiments with Quickr

• Optimization environment

Lotus Notes (4)2010

• Development (external)

• Lotus Notes Traveler

• More services on BlackBerry– Sametime

Lotus Notes (5)2011 en beyond

• Collaboration– Lotus Connections

• DAOS (Domino Attachment and Object Service)

• Sametime

• …..

IBM Notes (present day)• IBM Notes 9.0.1.

• Sametime

• IBM Connections

• Inotes

• Traveler

• Native notes apps and Xpages

• Project Hawthorne (Outlook client Domino)

Case 1: IBM Connections

• There was a really enthousiastic guy– Me

• There was a contest– IBM Company Challenge

• We won!– 30000 euro

Photo: jan jong fotografie beeldproductie

Case 1 NL• Why?

– Collaboration across the country (people on different locations (300+)– Project management– Share documents

• Who?– Everyone

• Status?– IBM Connections deployed world wide– But not completely in NL

• What went wrong?– Forgot to arrange executive support– IT took forefront– Culture (80/20 rule)– Time and money

Case 1 UK: Making physical connections virtual

Private social network for cliënts TSA

• Private social network for cliënts of the Salvation Army

• Participate or exclusion

•“I would be dead without the internet,” a young man in Leeds told me on a rainy afternoon last October. He had rebuilt his life from a drug addiction by visiting a centre where he learnt how to use a computer and how to make and sell music online. He is one of thousands of people across the UK who have found the internet an invaluable tool in helping manage extremely difficult personal circumstances

Martha Lane-Fox, Race Online 2012

Why a private social network?

• Privacy

• Security

• Built for purpose

• Safe content

• Defined community

Fellowship for life (www.fellowship4life.org.uk)

Connections worldwide• Fellowship for life: no significant uptake from our residents, because centre

managers are very busy with massive change program less promotion but….

• Tutors at the training centre at Hadleigh Farm are keen to use connections to engage with their students http://www.salvationarmy.org.uk/lne/Hadleigh_Training_Centre

• Fit for mission engage with a number of project teams fitformission.salvationarmy.org.uk

• Various communities: ICT, Woman ministries, International development, projects etc.

• Different countries: UK, USA, Australie, Denmark, Norway, Finland, Spain, Belgium, France, Switserland, NL and so on

Case 2: Webmail

• Officers (vicar/parson) are working in the field and have 1 PC/thin client

• Wish: mail everywhere, everyplace, anytime

• Assumptions:– Low costs– Safe– Accessible

• Solution primary: Webmail (iNotes)

Case 2: status

• Every officer can use webmail

• Q2 2014 every employee can use webmail (5000+)

• Q1 2014: every officer has a smartphone with e-mail (traveler)

• Benefits– Cut on costs (need less citrix servers)– Efficient en effective– Anywhere/anyplace/anytime

Case 3: Traveler• Wish for push mail on various devices

– Not only BES 10

• Policy: no BYOD– Cost– Administration

• Windows Phone as standard with traveler and a windows tablet– Because of application (Clever)– Between 400 and 800 employees

• Benefits:– Standarization– Sober– Cut on costs

Case 4: RADRapid Application Development

• Why?– IBM Notes is a complete application platform– Native and Xpages– Flexibility– Less formal– Cost– Quick!

Questions ?

www.legerdesheils.nl

www.werkenbijhetlegerdesheils.nl