Post on 23-Jan-2020
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C O N T E N T S
Introduction
Defining Hotel Management Software
FrontRunners (Small & Enterprise Vendors)
Runners Up
Methodology Basics
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This FrontRunners analysis is a data-driven assessment
identifying products in the Hotel Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for Usability (x-axis) and User Recommended (y-axis). FrontRunners then plots 10-15 products each on a Small Vendor and an Enterprise Vendor graphic, based on vendor business size, per category.
In the Hotel Management FrontRunners infographic, the minimum qualifying scores were 3.89 for Usability and 3.67 for User Recommended.
To be considered for the Hotel Management FrontRunners, a product needed a minimum of 20 user reviews published within 18 months of the evaluation period. Products needed a minimum ser rating score of 3.0 for both Usability and User Recommended.
I N T R O D U C T I O N
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INTRODUCTION
The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic.
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Hotel Management software helps organizations perform
daily duties, such as manage reservations, check in guests and coordinate housekeeping, as well as enhance the guest experience using customer relationship management.
Software Advice’s FrontRunners is focused on the North American Hotel Management software market. We identify this set of core capabilities for the Hotel Management software category: reservation management,
front office and housekeeping management, as well as at least one of the following: point of sale and/or maintenance management.
D E F I N I N G H O T E L M A N AG E M E N T S O F T WA R E
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For each individual rating in both the Usability and User Recommended criteria, the methodology
weighs recent reviews more heavily.
US
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4.93.6
4.9
3.6
USABILITY
innRoad
eZee Absolute
eZee FrontdeskHotelogix
Cloudbeds
SkyTouch
ReservationKey
SabeeAppClock PMS
SirvoyResnexus
RMS Hospitality Cloud
Frontdesk Anywhere
RDPWin V5
EasyInnkeeping
F R O N T R U N N E R S ( S M A L L & E N T E R P R I S E V E N D O R S )
FRONTRUNNERS® FOR HOTEL MANAGEMENT, DECEMBER 2018
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F R O N T R U N N E R S S C O R E S
( S M A L L V E N D O R S )
TOTAL SCORE
USABILITY SCORE
USER RECOMMENDED
SCORE
1 ReservationKey 9.66 4.83 4.84
2 SabeeApp 9.40 4.76 4.63
3 Clock PMS 9.37 4.75 4.62
4 Sirvoy 9.33 4.67 4.67
5 Resnexus 9.18 4.54 4.64
6 RMS Hospitality Cloud 8.83 4.43 4.40
7 EasyInnkeeping 8.38 4.28 4.10
8 Frontdesk Anywhere 8.36 4.29 4.08
9 RDPWin V5 7.58 3.90 3.68
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F R O N T R U N N E R S S C O R E S
( E N T E R P R I S E V E N D O R S )
TOTAL SCORE
USABILITY SCORE
USER RECOMMENDED
SCORE
1 innRoad 9.24 4.65 4.59
2 eZee Absolute 9.15 4.67 4.48
3 eZee Frontdesk 8.92 4.58 4.34
4 Hotelogix 8.83 4.50 4.33
5 Cloudbeds 8.46 4.28 4.17
6 SkyTouch 8.16 4.31 3.85
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R U N N E R S U P
360 HMS
AbodeBooking
Agilysys LMS
Alexandros Front Office
Amadeus Hotels
AppHotel
AppShore
ASI Frontdesk
Asia Tech Hotel Channel Manager
Assyst System
ATRIO
AVISHM - Hotel Management Solution
Ayenda
Base7booking
BeeRent
Bellboy
Benson
BestRez
Bigfoot Hotel Booking Engine
Bitochon CRM
Booking Automation
Booking Engine - Axis Rooms
Booking Factory
Boost-Inn
bpm’online service
Business Plus Accounting Hotel
Cenium Hospitality ERP
Champagne
Check-Inn PMS
CiiRUS
Cincom Synchrony
Clerk
Cloudinn
Colibri PMS
CSS Property Management Systems
Dashbell
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DeskPRO
Dixa
eCABS
Elina
eSalesTrack CRM
eviivo suite
Execu/Suite
eZee Optimus
FantasticStay
Fidelity Hotel Management
fiesta
Five Star
Folio Plus
FortuneNEXT 6i
Frontaide
FrontClerk Property Management
FrontDesk Master
GENKAN
Genoo
Guest Tracker
GuestALL RSO
GuestCentrix
GuestJoy
GuestPoint
GuestWare
Guesty
HappyBooking
HelloLeadz
Help.com Chat
Hipar Hotel Management Software
HOP
Hospitality Software
Hotel Booking System
HOTEL CLOUD DATABASE by Software Group
Hotel Crux
Hotel iDesk
Hotel Management System
hotel SalesPro
Hoteldruid
HotelEYE
Hotelist
Hotello
hotelminder
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HoteloPro
HotelPORT
Hotels Online (HOL)
HotelSimply
HotSOS
IBC Platform
iHotel
iHotelier
iMagic Hotel Reservation
IncidentMonitor
Infor Hospitality Suite
Inngenius PMS
Innkeeper’s Advantage
INNsight.com
InnTender
IQWARE PMS
iuvoDesk Help Desk
JCL Hotel
Keepmebooked
KiteDesk
Kross Booking Suite
KulaHub
Laalsa Mala Connect
LeadByte
LeadExec
Legrand CRM
Lettuce InnKeeper PMS
Libra OnDemand Hospitality Management System
Little Hotelier
Lodge Services
Lodgical Solution
Maestro PMS
Magpie Property Management
MakesBridge Marketing Automation
ManCloud
Mapping.Works
MegaHIS
MICROS OPERA PMS
Mirage
Monkport Hotel Management
Moonicorn
MotelMate
MQSYS Hotel Management System
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MSI CloudPM
mycloud PMS
MyHMS
MyPMS
Mytruehotel
NAVIS Suite
Net-Results Marketing Automation
NewBook
Nitesoft
Nitrogen
OASIS by IntelliTek
Octorate
Odysys
ONETECH.PMS
Online Booking Engine
OpenHotel PMS
Optima PMS
OtelMS
Our People
PAN Hospitality Suite
PMS Cloud
PMS Expert
PMS PRO
POS Online
ProBusinessTools
ProposalPath
Pure Automate
QiK A.R.M.S
QuestBack Enterprise Feedback Suite
Quore
Reflect CRM Software
RentalsForce
Resort Management System
Resort Manager
Revpar Guru
RezEasy
RezStream Cloud PMS
Rezware XP7
RightNow CX
RommPriceGenie
Roombler
RoomKeyPMS
roomMaster
RoomRaccoon
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Roomsy
Routier
Rover PMS
SanityOS
Satin Software
ScribbleLive
Service Tracking
ServiceTonic
Setshape.com
SevenRooms
Siros Management Solution
Sistem Otel
Skyware
Smart HMS M Series
Smart Hotel
SMS|Host
Social Tables
SprinxCRM
Switch.cm
The Online Booking Engine
TRACK Pulse
TradeMeSoft Hotel
TripsCommerce
TriumphCRM
uHotelBooking
Vendor Remote
VeriShow
Visual Matrix PMS
Vitalblocks CRM
Vocalcom
Web+Center
WebPMSPro
WebQA
WebRezPro PMS
WebsiteAlive
Whisbi
WinHMS Express
Xotelia
Zara HS
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The FrontRunners methodology assesses and calculates a
score for products on two primary dimensions: Usability on the x-axis and User Recommended on the y-axis.
The Usability score is a weighted average of user ratings including:
• End-user ratings of one to five stars on the product’s ease of use.
• End-user ratings of one to five stars on the product’s functionality.
The User Recommended score is an overall weighted average of scores including:
• End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
• End-user ratings of one to five stars on how likely they are to recommend the product to others.
There are up to two FrontRunners graphics for each market, one Small Vendors and one Enterprise Vendors graphic. The Small Vendors graphic highlights qualifiers from smaller (by employee size) vendors, while the Enterprise Vendors graphic displays qualifiers for larger (by employee size) vendors.
M E T H O D O L O GY B A S I C S
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METHODOLOGY BASICS
Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews published within 18 months of the start of the analysis period across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com.
Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphics is based on vendor employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic.
1 In the event fewer than 10 products qualify for either a Small Vendors or Enterprise Vendors FrontRunners graphic, the vendors that do qualify will be combined into a single graphic.