DISCLAIMER

Hosting  effective  performance  conversations  is  more  an  art  than  a  

technique  or  a  technology.    

One  of  the  linguistic  tools  to  use  as  you  develop  your  own  

practice!  

We are used to thinking that language describes

how things are.

We have always used language

to get things done and achieve results!

promise? What is a

The action of MAKING THE REQUEST

(if it is effective),

generates the desired response and future action from others.

REQUEST + ACCEPTANCE =

PROMISE

The issues of MUTUAL UNDERSTANDING

and SHARED MEANING

are central to making effective requests.

NEGOTIATION

EXECUTION ACCEPTANCE

PREPARATION

Diagnostic Context Creation

REQUEST

NEGOTIATION

EXECUTION ACCEPTANCE

PREPARATION

Goal Setting Conditions of Satisfaction

Concerns of both sides

AG

RE

E

NEGOTIATION

EXECUTION ACCEPTANCE

PREPARATION

DECLARATION OF FULFILMENT

Performance Co-active

Conversations

NEGOTIATION

EXECUTION ACCEPTANCE

PREPARATION

DECLARATION OF SATISFACTION

Assessment Declaration of Completion

1.  Apologize 2.  Compensation 3. Openness to new request 4. Re-start the cycle

BREAKDOWNS

1. Not making requests 2. Living with unexpressed expectations 3. Making unclear requests 4. Not observing the mood of requesting 5. Promising even when you aren’t clear what was requested 6. Not declining requests 7. Breaking promises without taking care: undermining trust

7 REQUESTS VIRUSES!

YOU?  

How  are  you  going  to  improve  the  way  you  host  performance  conversations?  

What,  from  what  we  have  explored  today,    has  trigger  deep  thoughts  on  you?  

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