Hospitality Services DivisionFood Service . Environmental Service . Central Transportation

Our Goal, Our Duty, Our Commitment

Our goal, and our duty is to provide the best care and service possible for our customer.

We strive for 5 Star Service and want to treat each request with urgency and care.

The Rainbow Call Center is unique because we provide our customers with a closed loop process.

One call does it all! Call 939-9241 with your CTD and EVS needs. We are committed to providing our customers with the best possible service.

Our Vision

commitment transformtoA

3separate service departments

into

S I N G L E C U S T O M E R - O R I E N T E Da

service organization

produces measurable improvementWHICH

in valuevalue andadds a competitive advantage.adds a competitive advantage.

Information Systems

(ISISPRO )

FOOD SERVIC

E

CTD EVS

CUSTOMERS

Multi-skilled

Teams

Multi-skilled

Teams

Division

Leadership

ARAMARK Resources

Multi-skilled

Teams

Call Center Model

CustomerCustomer

Call Center receives customer call /

all calls logged

Call Center assigns call to Service Area

Service Area completes request and

notifies Call Center*

*notification of completion by Service Area that fail to meet pre-set response times are automatically escalated to next level of management.

Call Center follows up with a

call to the Customer

to close the loop

How it works…

Why......... Senior Leadership at Children’s Hospital were looking for an

upscale service delivery model that would “wow” the customer through a seamless delivery of services.

Customer focused - Patient and Family Centered services that would provide Children’s Hospital with a competitive advantage and measurable outcomes.

“High-tech” solution platform that delivers “High-touch”

Strength in Leadership committed to delivering results and managing change.

Customer Service Center “Rainbow Call Center”

SimplifiesNotification process

SupportsTeamwork

ReducesTime

Inspires Staff

Creates“WOW”

Rainbow Call Center Requests

The Call Center has taken over 126,000 requests (YTD JUNE) forCentral Transportation and EVS.

Total Requests Jan.-June 2009

46%

12%

39%

3%

SuppliesPatientsShuttleRainbow

CALL….

Hospitality Services DivisionFood Service . Environmental Service . Central Transportation