FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING

HOSPITALITY ASSIGNMENT

NAME: - CHIRANJIB GHOSAL

BATCH CODE: - ‘O3’

ASSESSOR NAME: - MR. SAIKAT MUNSHI

YEAR - 2012-13.

The Sixth Edition of Introduction to Hospitality focuses on hospitality operations while offering a broad, comprehensive foundation of current knowledge about the world’s largest industry. Throughout, author John R. Walker invites students to share this industry’s unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management.

INTRODUCTION

ACKNOWLEDGEMENT

I would like to express my sincere gratitude to Mr. Saikat Munshi, the Hospitality trainer & faculty member of the Frankfinn Institute of Airhostess Training, Kolkata, for providing me enough information and guidance to complete this assignment on Hospitality. Last but not the least, I am very much grateful to avail myself this opportunity and express my honour and love to my friends for their help and support to complete this assignment.

HOLIDAY INN GROUP

HISTORY OF HOLIDAY INN GROUP• The Holiday Inn Group of hotel was founded in 1952 in

Memphis, Tennessee by Kemmon Wilson. Holiday inn group is one of the world’s largest hotel chains with 434,357 bedrooms and 3,414 hotels globally. There are over 100 million guest nights each year globally. It is a multinational upscale mid-priced brand of hotels, formerly an economy motel chain, forming part of British-based inter-continental hotels group (IHG).

• Wilson partnered with Wallace E.Johnson to build additional motels on the roads entering Memphis. Holiday inn’s corporate headquarters was in a converted plumbing shed owned by Johnson. In 1953, the company built its next three hotels which, along with their first hotel built in 1952, covered each approach to Memphis. The second motel was built on highway 51 north and another on U.S. 61, on the occasion of Johnson’s death.

FOUNDER OF HOLIDAY INN GROUP

MR. KEMMON WILSON

HOLIDAY INN MUMBAI INTERNATIONAL AIRPORT

ROOMS

RESTAURANT & BAR

.

24 – Hours room service.24 – Hours front desk.24 – Hours business centre.Air conditioned public areas.Doctor on call.Laundry service.Conference hall.Gymnasium.Full service health spa.Banquet facilities.Internet point- wireless.Swimming pool.

Airport transportation.Baby-sitting facility.Currency exchange.Credit card.Car parking.Deposit locker.Shops.Steam room.Bar/pub.Restaurant.Smoking area.

FACILITIES

HOLIDAY INN - GOA

ROOMS

RESTAURANT & BAR

Spa Villa - Steam Room/Sauna Beauty salon Health Club Game Room Kids Playground Pool (Outdoor) Tennis (Outdoor)Subject to weather conditions Pool (Children) Whirlpool bath,Yoga & Meditation CenterFootball Volleyball Water poloActivity zone with indoor games (table tennis, pool table, board games etc)

FACILITIES

JAIPUR

HOLIDAY INN - JAIPUR

ROOMS

RESTAURANT & BAR

24 – Hours Room Service.Money Changer.24 – Hours Business Centre .WI-FI.Doctor On Call.Satellite TV.Air Conditioned.Lockers.Baby Sitting.Swimming Pool.Bank Counter.Executive Lounge.Running Hot & Cold Water.Banquet & Conference Facility.Shopping Arcade.Laundry.Daily Puppet Show.Safe Deposit.

FACILITIES

HOLIDAY INN - PHUKET

ROOMS

RESTAURANT & BAR

Two swimming pools with swim-up bar.Bar with wide TV screen and evening entertainmentBusiness CentreBeauty SalonLaundry & Dry Cleaning ServiceSafe deposit box in roomFully Equipped Fitness Centre (no charges)Car / Limousine RentalMinimarts (with a selection of wine)Portrait PaintingMeeting and Conference facilities

FACILITIES

THE LALIT GROUP

HISTORY OF THE LALIT GROUP

Bharat Hotels Limited is known as India’s large privately owned hotel company and also the fastest growing hospitality group. Headquartered in New Delhi, the company started its 1st hotel in 1988 under the dynamic leadership of founder chairman Mr.Lalit Suri, who had spearheaded the group’s unprecedented expansion plans, till he passed away in 2006. Rapid expansion and consolidation of its leadership position continues under the equally dynamic stewardship of Dr.Jyotsna Suri, chairperson and managing director.

All hotels are operated under the brand of the grand hotels, places and resorts till November 19,2008, When the company re-branded as ‘The Lalit’ for its top line hotels, under the Lalit Suri hospitality group which has 17 luxurious hotels, 3600 rooms in the 5star deluxe segment, 9 operating hotels and 8 under development.

FOUNDER OF THE LALIT GROUP

MR. LALIT SURI

THE LALIT - JAIPUR

ROOMS

RESTAURANT & BAR

Air-conditioned public areas babysitting or childcare (surcharge) Airport transportation (surcharge) Bar/lounge Business servicesCoffee shop or caféMultiple large conference roomsConcierge servicesFull-service health spaHair salonHealth clubLaundry facilities

Free self parkingWired (high-speed) Internet access - surchargeDesignated smoking areasTrain station pickup (surcharge)Pool sun loungersConference centerRoom service (24 hours)Safe-deposit box at front desk24-hour business centerWedding servicesSwimming pool - children'sSwimming pool – outdoor

FACILITIES

THE LALIT LAXMI VILAS PALACE UDAIPUR

ROOMS

RESTAURANT & BAR

• Laundry Service• Doctor on Call• Conference Facilities• Parking Facility• Children's Play Area• Dining Hall• Indoor Multi Cuisine Restaurant• Dry Cleaning Service• Wifi Enabled• Room Service 24 Hrs• Bar• Indoor Recreation Centre• 24-hour business center• Laundry facilities• Safe-deposit box

FACILITIES

THE LALIT - MUMBAI

ROOMS

RESTAURANT & BAR

Restaurant (à la carte), Restaurant (buffet), 24-hour front desk,Bar, Express check-in/check-out, Room service,Meeting/banquet facilities,Business centre, Spa,Fitness centre,Laundry,Barber/beauty shop,Currency exchange,Souvenirs/gift shop,Car hire,Fax/photocopying,Ticket service,

FACILITIES

THE LALIT ASHOK BANGALORE

ROOMS

RESTAURANT & BAR

• Business center• Dry cleaning/laundry service• Multiple large conference rooms• Room service (24 hours)• Banquet facilities• Bar/lounge• Beach/pool umbrellas• Coffee shop or café• Safe-deposit box• bar Swimming pool• Steam room• Wedding services

FACILITIES

CONCLUSION

I have learnt a lot from Hospitality classes and I am sure that it will help me in my present and future life. Lack of a good personality and aspiring too high to get a job in any kind of industry is a futile one. So, once again I want to thank our honourable faculty Mr. Saikat Munshi for helping me to earn the requisite knowledge in the sector of Hospitality and other allied matters.

BIBILOGRAPHY

•www.holidayinn.com/•http://www.holidayinngoa.com/•http://www.phuket.holiday-inn.com/•http://www.thelalit.com/the-lalit-jaipur/overview•http://www.hotelclub.com/Holiday-Inn-Mumbai-International-Airport/•http://www.ebookers.com/hotels/India/Mumbai/Holiday_Inn_MUMBAI

INTERNATIONAL_AIRPORT.h312353/?reviewId=8971371&selectedTab=re views description•http://www.hotelsone.com/mumbai-hotels-in/holiday-inn-mumbai-international-airport.html

•http://www.holidayiq.com/Holiday-Inn-Mumbai-International-Airport-Mumbai-hotel-14049.html