Both Infinity and Intelligent Series (IS) support sending and receiving SMS text messages with all cellular carriersSend and receive SMS text message directly from the IS server via wireless cellular modems or Internet-based SMS aggregatorsPhysicians and staff can reply to SMS messagesAll SMS deliveries and replies are documentedReplies can be presented to operators as a call

Record all calls in/out of the call center Quality assuranceTraining toolEvaluate call-handling proceduresConfirm correct information (replay)Screen-shots with timed intervals, state changes (“talk” to “hold”, etc.) or when there is inactivityNo expensive 3rd party hardware, external wiring or individual software installations.Recordings completed on the Infinity serverEasy to configure, easy to maintain and easy to secure, providing you the ultimate in unified voice communicationsCustomizable

Easily create Web Scripts for an entire organizationDrag-and-drop features and “view as you go” for easy scripting building Seamless database connectivityOperators are guided with a Web Script to easily gather all types of data from callers

Web Script ExamplesCode CallsAppointment takingClass RegistrationPhysician ReferralCRM (Customer Relationship Management)Prescription RenewalSchedulingHelp DeskInformation RequestsSurveys and Polling

Save time, reduce errors and provide better care for patientsFilters data from existing HL7 database and automatically notifies appropriate personnel about a specific event that occurredPersonnel can be notified via

SMS Text MessagingE-MailText-to-Voice phone callsPagerLCD Displays

Instant notification means staff can respond quickly, act immediately and efficiently, allowing facilities to become available in less timeRapid ROIAutomatically updates EMRBrowser-based administration with built-in security

Save time, reduce errors and speed overall response timeMapping capabilities

Quickly alert contacts within a specific areaReal-Time monitoring and reporting

WebPhone callAutomated process, such as database or e-mail updateScheduled events

Personnel can be notified via:E-mailPagerAutomated phone call to land line or cell phoneSMS Text MessageWireless MessageFax

Alert Triggered by:

Upgrade communicationsSoft Agent stations can be located anywhere they are needed, giving the entire enterprise the ability to quickly access information and answer calls.Built-in search and action capabilitiesScripting and messaging, On-Call Scheduling, Directory, Dispatching and Voice ServicesIntegrates with existing PBXIntegrates with existing HR database, HIS system, EMR system, Scheduling system, Nurse Triage system and more

Eliminate “No-Shows”Reduce Labor CostsIncrease Profits

Contact MethodsPhoneSMS TextE-Mail Or combination of these

Your PreferenceTime of dayNumber of attemptsHow many days prior to appointment to callMultiple language capabilities

Built-in Efficiency“Do Not Call” listPatients that are children, the reminder is geared toward the parentMultiple appointments scheduled for the same day with only one (1) reminder!

Custom Reminders

Web-Based workforce schedulingComplex schedules created in one click!OnTeam takes your staffing rules and uses an algorithm to automatically schedule everyone in a matter of secondsEasily meet the diverse needs of each departmentCreate schedules using custom shift and custom rules:

Vacation DaysRules for maximum hours worked, etc.

View full schedules, including monthly totals

Secure, cloud-based messaging and notification solutionSends encrypted messages to Blackberry®, iPhone®, iPadTM, and AndroidTM mobile devicesPersistent alert until recipient repliesQuickly receive custom responses via encryptionDetailed reporting and notification of messages delivered and readPHI, HIPAA and HITECH

Individual or departmental On-Call SchedulesProvides a powerful and flexible on-call solutionCloud-based (no hardware or software)Clean and organized viewsEasy to useSecureCreate, Manage and View schedule coverageDispatch messages to on-call staff contactsExtend schedule information to physicians and staff via secure web and smartphone app access