Post on 01-Jan-2016
description
Herts Generic Floating Support Service
Presentation by
Katri Wilson and Campbell Ward, SPH Housing
HERTFORDSHIRE FLOATING SUPPORT
Housing support for people living in Hertfordshire
What is floating support
• It’s a free service for tenants & owner occupiers living in Hertfordshire who may be experiencing problems with their housing.
• Its primary aim is to prevent tenancy breakdown e.g. through arrears or abandonment.
• It is a flexible way of supporting people in their own homes.
• Support levels are negotiated and gradually withdrawn once the tenant’s needs are achieved.
What is floating support
Floating support can work with people in many areas that related directly to their housing:
• Help with arrears problems / pending eviction• Advice around claiming benefits, bills and budgeting• Referrals to Hertfordshire-wide community support
services• Support around settling into a new home and moving-
on and contacting housing providers• General counselling and advice
Service start upApril – August 2008
• Office base– Stevenage
• Service users– Identify and target referrals / self referrals
• Start assessments • Publicity and promotion• How team is going to work
– Fully mobile team, use of IT, geography – Gateway service, Immediate Response service,
Resettlement & Sustainment service– 9am – 5pm/7pm and 4hrs Saturdays
Herts Generic Floating Support Service100 units
Assistant Director Supported Housing &
Community Services – initial setting up
Housing & Support Manager
Team Leader (Floating Support)
7 x Generic Floating Support Workers
Who can apply for FS
We encourage referrals to the service from a wide variety of sources:
• Council, Housing Associations and private tenants / owner occupiers living in Hertfordshire
• Friends and family• Council Housing Officers / Re-housing teams• Social Care services, GPs and Health services• Support providers / Housing Association staff
Contact details
email:
Floating.support@sph.org.uk
Address:
SPH Housing, Floating Support Service, 1 Blakeney House, Symonds Green, Stevenage, Herts SG1 2 LH
Mobile: 07500 440799
Phone: 01438 357187
Questions
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