Richard Corbridge: Chief Information Officer richard.corbridge@nihr.ac.uk @R1chardatron www.richardcorbridge.com

Thinking is more important than knowing!

Thinking, Knowing, Looking Insight at a glance

“Thinking is more interesting than knowing, but less interesting than looking” - Johann Wolfgang von Goethe

“A compass, I learned when I was surveying, ...it'll point you True North from where you're standing, but it's got no advice about the swamps and deserts and chasms that you'll encounter along the way. If in pursuit of your destination, you plunge ahead, heedless of obstacles, and achieve nothing more than to sink in a swamp... What's the use of knowing True North?” - Abraham Lincoln

Alignment of the planets

Customers as fans

The power of knowing and looking

UK Landscape

The origins of looking first

Thinking, Knowing, Looking Insight at a glance

Business Analytics and Intelligence started in the provision of Health and Social Care. Dr John Snow and the story of the discovery of how Cholera was transmitted in London in 1854.

Looking first Origins

2014 All systems in place to support research.

A ‘basecamp’ of policy, education and resources has been achieved.

All processes improved through access to ‘modern’ information systems and a change in culture

Delivery of the final components of the research Information Strategy

GOAL

UK Landscape NIHR CRN

TECHNOLOGY and INFORMATION are now more than ever ingrained in all that is done throughout the world and we must adopt all elements of them or risk falling behind the KNOWLEDGE curve.

Clinical Research Network – January 2013 •  Approximately 55 different systems in place •  Around 35 different ways of collating reports •  16 different topic-wide databases •  Significant bespoke reporting •  Data debate •  System based and system led change

UK Landscape Where did we come from…

‘Google-verse’

Open Data Platform

Central Portfolio Management System

Reference Data Service – Core system for providing all ‘meta data’ and reference data to our systems and other systems

Local Portfolio Management System (SoC)

Facilitate collaboration, create a fan base of the systems and make the most of the connected data. Turn data into information that enables insight and facilitates more questions.

Strategy

UK Landscape Where are we now…

LPM

S

CP

MS

NIHR Central Portfolio Management

LCRN LCRN LCRN

DGH Trust

GP

MH

CSG

CTU

Industry

UK Landscape Where are we now…

If data is used it is ‘controlled’… Aboriginal ‘land law’ states that if a person takes care of land, needs it to sustain family, and makes better use of it than the next person then they control the land. If we make good use of the data we have we will be seen to control it, own it and make use of it to deliver better care, outcomes & research.

UK Landscape A new outlook…

Select dashboard for

particular network/yr/mth

Granular view of target HLO 2a. Increase

proportion of studies

Drilldown further into a particular

study area/category

Power in knowing Open Data Platform

Find a study in a particular geography /

mile radius for a specialty / disease area

Power in looking Open Data Platform

•  Descriptive (looking back in time)

•  Diagnostic (why something happened)

•  Prescriptive (What must we do now)

•  Predictive (what are the possibilities)

Analytics Evolution Stairway to prediction

Take the Aga and its customer culture … Delivery of Business Intelligence as a product that has fans rather than customers. Culture change through demand of the fan not through command and control.

Customers as fans Empower the data voyeur

Sell the sizzle not the sausage. Concentrate on the benefit not the product. Get to the natural state of analytics and the results you can gain, not the sausage.

Customers as fans Sell the sizzle

Imagine a world Alignment of the planets

Imagine a w

Planet Information Systems

Integration or Interoperable Modern Systems Information Realisation Information Security

Planet Data Quality Reference Data Shared Data Veracity of Data

Planet Information Analytics Information Analytics capability Network wide

Alignment of the planets Thinking and looking