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January 26
2011THE REPORT ON HBL MANAGEMENT. REPORT ON ORGANIZATON’S
MANAGEMENT
HABIB BANK LIMITED
HBL MANAGEMENT REPORT BY GROUP # 1
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UNIVERSITY OF GUJRAT
ORGANIZATION’S MANAGEMENT
DISCIPLINE: MBA 1 ST SEMESTER SECTION (A)
PRESENTED TO:
SIR.ALI ABDULALLAH
PRESENTED BY:
GROUP # 01
ARSLAN ALI BUTT 001
IRTAZA ANSAR 007
AAQIBA JAVED 011
MUNEEBA NAZIR 017
MEHWISH NAZ 050
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ACKNOWLEDGEMENT:
This project could not have been written without the
valuable contributions of many individuals.
First of all we thanks to Allah Tallah.
We would like to thank to our head of Department (Business
Department) Mr. Ali AbdulAllah. He provides us the opportunity
to prove ourselves. He also provides us a good, healthy and
educational environment, which is essential for any research work.
TABLE OF CONTENTS:
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MANAGEMENT LITERATURE REVIEW 4
oPlanningoOrganizing oLeading oControlling
EXECUTIVE SUMMARY 6INTRODUCTION 7WHAT IS BANK? 7HISTORY 7NATIONALIZATION 8PRIVATIZATION 8BRANCHES OF HBL 9ORGANIZATIONS PROFILE 10INTERNATIONAL OPERATION 11VISION 11MISSION 11VALUES OF HBL 12PRODUCTS OF HBL 12SERVICES OF HBL 12SWOT ANALYSIS 13MANAGEMENT FUNTIONS IN HBL 14
i. PLANINGii. ORGANIZAING iii. LEADINGiv. CONTROLLING
SPECIALITY OF HBL 16CONCLUTION AND RECOMMENDATION 17REMARKS OF MANAGER ABOUT OUR GROUP 18
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MANAGEMENT LITERATURE REVIEW:Management is creative problem solving. This creative problem
solving is accomplished through four functions of management:
oPlanning
oOrganizing
oLeading
oControlling
The intended result is the use of an organization's resources in a way that
accomplishes its mission and objectives.
MANAGEMENT FUNCTION
Following are functions of Management according to literature view.
PLANNING:
Planning is the ongoing process of developing the business' mission
and objectives and determining how they will be accomplished. Planning
includes both the broadest view of the organization, e.g., its mission, and the
narrowest, e.g., a tactic for accomplishing a specific goal.
ORGANIZING:
Organizing is establishing the internal organizational structure of the
organization. The focus is on division, coordination, and control of tasks and
the flow of information within the organization. It is in this function that
managers distribute authority to job holders.
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LEADING:
Leading is influencing people's behavior through motivation,
communication, group dynamics, leadership and discipline. The purpose of
leading is to channel the behavior of all personnel to accomplish the
organization's mission and objectives while simultaneously helping them
accomplish their own career objectives.
CONTROLLING:
Controlling is a four-step process of establishing performance standards
based on the firm's objectives, measuring and reporting actual performance,
comparing the two, and taking corrective or preventive action as necessary.
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EXECUTIVE SUMMARY:
This report is for academic purpose. It was assigned to us as an
assignment and project of our course “Management” .In the report we have
mentioned the organization structure, policies, strategies, working styles of
the organization, decision–making styles, SWOT analysis etc. We conducted
questionnaires, interviews from HBL (JALAL PUR JATTAH) branch from top
management low-level management and also searched at internet and
collected information about organization.
INTRODUCTION:
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Bank is an important institute of an economy. In modern times a strong
banking system is necessary for economic prosperity of a country. Banks are
necessary for maintaining a sound financial position of Government and for
running trade and industry.
WHAT IS BANK?
Bank is a financial institution which accepts deposits and lends loans.
HISTORY:
The original Habib Bank began modestly in Bombay in 25th
August, 1941 when it commenced operations with a fixed capital of
25,000 rupees. Impressed by its initial performance, Quaid-e-Azam
Muhammed Ali Jinnah asked the Habib Bank to move its operations to
Karachi after the independence of Pakistan.
Habib Bank Pakistan is the Largest Commercial Bank of Pakistan.
HBL was the first commercial bank to be established in Pakistan in
1947.
The first prime minister of Pakistan Quaid-e-Millat Liaqat Ali Khan, on the independence day of Pakistan (August 14, 1947) appreciated the service of the bank in these words.
“I wish every success to HBL and hope that it will Continue to play an important and useful role in the industrial and commercial life of the Muslim nation”
NATIONALIZATION:
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Habib Bank Limited established itself in the Karachi in 1943 and
became a symbol of pride and progress for the people of Pakistan. It
was nationalized in 1974.
During October 1991, this company, Bank AL Habib was
incorporated as a public limited company and began banking
operations as a new private bank in 1992; it was granted membership
to be part of the Clearing House.
Over the years, HBL has grown its branch network and become
the largest private sector bank with over 1,450 Branches across the
country and a customer base exceeding five million relationships.
PRIVATIZATION:
The year 2003 was marked by the implementation of the
Government of Pakistan’s program for privatizing the Bank. Amongst
the qualified bidders, the Agha khan Fund for Economic Development
(AKFED) offered the highest bid, which was accepted by the
Government of Pakistan in December.
HBL’s privatization is the largest in Pakistan’s history and
management takes great pride in fact that the bidding took place
within four months of the commencement of the due diligence process
in September 2003. With this change the anticipates further progress
as AKFED brings considerable expertise in international finance and
business and is familiar with conditions in Pakistan, where it already
has extensive operations in various fields.
Now 51% of its shares are owned by Agha Khan Fund for
economic Development (AKFED) while 41% are retained by
Government of Pakistan.
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BRANCHES OF HBL:
Karachi : has around 92 branches in all major / suburbs parts.
This includes one international branch at Export Processing Zone
and one Islamic banking branch at Sharah-e-Faisal.
Lahore : has around 31 branches in all major/suburbs parts
including an Islamic Banking Branch.
Multan : has around 10 branches including an Islamic Banking
Branch.
Faisalabad : has around 4 branches including an Islamic Banking
Branch.
Islamabad : has around 4 branches.
Hyderabad : has around 4 branches.
And 30 other cities of Pakistan
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ORGANIZATION’S PROFILE:
Name of Organization: Habib Bank Limited
Senior Manager of Branch: Ch. Muhammad Mushtaq
Location: Habiab Bank limited, Main Branch,
Jalal Pur Jattan
Phone # (92-53)3592653/3592351
Mobile # 0334-4658606
Email: Muhammad.mushtaq3@hbl.com
Website: www.habibbankltd.com
Treasury website: www.hblgtr.com.pk
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INTERNATIONAL OPERATIONS:
Habib Bank is represented in 25 countries in 5 continents through a network of55 branches, subsidies and joint ventures. The Bank has one of the most extensive international networks amongst the emerging market banks. Our ability to operate successfully in diversified markets and cultures in a function of long history in international banking- HBL opened first international branch in 1951and established customer base. Our international presence spans major financial centers as well as developing countries.
VISION:
“To be the premier organizations operating locally and internationally that provides the complete range of financial services to all segments under one roof.”
MISSION:
HBL is a client-oriented bank and its mission is:
“To be recognized as the leading financial institution of Pakistan
and a dynamic international bank in the emerging markets,
providing our customers with a premium set of innovative products
and services, and granting superior value to our stakeholders–
shareholders, customers and employees”
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VALUES OF HBL:
o Humility
o Integrity
o Meritocracy
o Team work
o Culture of innovation
PRODUCTS OF HBL:
o Auto Finance, Car Loan, Car to Car
o Credit card
o Deposit Accounts
o Personal Loan
o Banc assurance
SERVICES OF HBL:
o COMMERCIAL BANKING
o CORPORATE BANKING
o INVESTMENT BANKING
o ISLAMIC BANKING
o CASH MANAGEMENT
o ZARI BANKING
o GLOBAL TREASURING
o ASSET MANAGEMENT
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STRATIGIC MANAGEMENT AND SWOT ANALYSISOF HBL:
Here we have SWOT analysis of HBL.
STRENGTH:
o An old and well established organization.
o Customers are loyal.
o It is a well-known organization.
o Good reputation.
WEAKNESS:
o Organization is quite behind in the field of IT. Its employees lack
IT knowledge.o Out of 1400 branches only 600 branches provide online banking
facility.o Overstaffing is serious problem for the organization.
THREADS:
o Other banks have high and new IT technology.
o Other banks offer different valuable packages to the customers
OPPORTUNITIES:
o Our Internship Program offers promising students with the
exciting
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o Opportunity to apply their classroom learning experience to real
life
corporate assignments.
o HBL provide good opportunities for the employees in developing
their careers.
o HBL is an organization that provides opportunities for its staff to
have a challenging and rewarding long-term career
MANAGEMENT FUNTIONS IN HBL:
In HBL the management functions are performed as follow
1 . PLANNING:
In HBL:o Decision making is highly centralized because all the decisions
and plans are made at the top level of management.
o For Branch internal working there is case to case planning by manager
with the coordination of employees.
o Strategies are maintained to attract customer.
o Planning is made to meet objective or tasks E.g. The JALAL PUR JATTAH Branch has to meet these targets:
I. Minimum 8 applications for ATM in one month.
II. Deposits should increase 20% from previous year’s deposits as per the
order of Regional Office of HBL. etc.
o Brach also make extra plan for contingency conditions.
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o The Brach manager does not consider the Risk Factor in mind while
planning.
2 . ORGANIZING:
In HBL: o Division of Labor
e.g.
Cashier for cash dealing
Accountant for preparing financial statementso Operational Staff for public dealing.
o HRM (Human Resource Manager) department for management.
o Work is assigned as per abilities.
o Competent Staff is very helpful in management functions.
o Regional office provides substitute if anyone from staff is on
leave.o No autonomy is provided to HBL employees
o HBL strives to become a cohesive and unified force to offer the
customer, a level of service beyond their expectations.o There is also a high degree of interaction among department
managers.
3 . LEADING:
In HBL:
o Have team leadership styles
o Positive attitude of HBL employees towards their job is because
of increasing employee job satisfaction. o Leader provide guide line to staff how to work efficiently
o Staff is motivated by Cash Rewards and Promotions
o Reward depends upon performer
o Staff is updated with new policies through:
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i. Calling meetings
ii. Signing Circular
iii. Telling Orally
4 . CONTROLLING:
o HBL impose external control on its employees.o The criterion used by management to evaluate the employees is
their performance.o Annual reports are sent to the top level management about each
and every employee which evaluates their performance.o Contract Based Jobs.o Task is divided in Quarters o Evaluation of completion of Tasks on monthly baseso Staff is controlled through friendly behavior o Conflicts are settled through coordination and communication
SPECIALLITY OF HBL:
1. Freedom Account is specially offer by HBL2. International Wide Online Banking3. Wide Branch Network all over the world
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CONCLUTION AND RECOMENDATION:
No doubt that HBL is the largest bank in the private sector and since its establishment it has progressed and improved tremendously and has a customer base exceeding 5 million but it can still advance further if it adopt new changing IT technologies as there is still room for some improvements. It should train its employees about the new IT trends. Moreover certain needs of the employees should also be considered like bank timings should be acceptable and employees should be given importance and must be consulted in some decision making processes. Improved friendly relations are required between the top and the middle management. This will make the employees work even better for their organization. During planning managers should consider Risk factor and have strategies to overcome these risk factor.
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REMARKS OF BRANCH MANAGER ABOUT OUR GROUP:
This group has done their job very well. Questions have been
asked very confidently and students were looking very efficient and were
well prepared for this. They have complete knowledge about topic.
I hope they will become Stars in Future.
Remarks By: Ch. Muhammad
Mushtaq
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NOTE:
The mistake in this project pointed out by our teachers was, the page
numbering will start after the table of content page. ..!!!
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