Post on 08-Aug-2015
A Spatially Wired (Telecommunication) Operation
Building Processes that Create Spatial Connectivity
Neal Nakamura Oceanic Time Warner Cable Engineering Information Mgr
FIELD O
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Spatial Technology is great stuff. Can it be more than a specialty tool?
Can it join the Team?
FIELD O
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Old School Cable
Field Engineer
The NOF The Address Not On File Form
• Street Number • Street Name • Street Type • Apartment • City • Zipcode
Parallel Independent Processes The “Where?” and “Who?” don’t connect
Trouble Calls
• Single Call – schedule service technician visit
• 3 calls from the same street – send maintenance technician
Maturing Cable
Parallel Independent Processes The “Where?” and “Who?” don’t connect
The Divide Remained
Trouble Calls
• Single Call – schedule service technician visit
• 3 calls from the same street – send maintenance technician
A Key to Service Improvement
Leverage the system intelligence by documenting the tree-and-branch network relationship between the customer connections:
• Parent-child
• Sibling Sibling Network Locations
Parent Network Location
Create an Engineering to Billing Connection
• Add a new “OSP LAST ACTIVE DEVICE” Network ID column to the NOF
Modify the NOF Form
• Add a utility to generate a network ID in Billing
• Add a Network ID column in the NOF Form
Network ID & Address Connection Generator
• A Spatial Join Utility replicates an installer connecting a house to the nearest tap.
Network ID Encapsulates Network Genealogy & Spatial Data in the Account Records
Billing to Network Monitor Sync Passes Network ID for Processing
NETWORK ID processing detects customer associations: Differentiates SYSTEM OUTAGES FROM POWER and IN-HOME OUTAGES. Directs maintenance crews to the ROOT CAUSE
Trouble Calls
• Calls are programmatically matched to the monitor-detected system and power outages. Calls become more informative to the customer. Non event-matching calls are more likely to be in-home problems.
Create a Billing to Engineering Connection
• Train the GIS data entry group to match the billing system address syntax used in IT
• Setup automated utilities:
– Daily billing system imports into GIS
– Perform SQL join – match billing to GIS addresses
– Update GIS account number on match
When IT-GIS Addresses Sync, White Dots Turn Color to Indicate Reception Conditions
GIS, a Game-Changing Team Player with just 2 Adjustments
• 1. Modify the NOF Form – Engineering to IT link via Network ID transfer
• 2. Install an IT Account to Engineering Sync
Impact
• Network Operations
• Customer Service
• Field Operations – Service/Maintenance
The Octopus