Post on 31-Dec-2015
description
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
Hanken Library Help ZoneEBSLG 14-15.10.2013
Tua Hindersson-Söderholm
Background
» The Hanken house from 1953, renovated 1996. Partly protected.
» Journal hall changed into a Learning Lab in 2005.
» Possible outsourcing of library services to University of Helsinki investigated in 2011.Offer rejected by the board of Hanken.
» The board of Hanken decided to develop the library into a modern study environment because of increasing number of students and new pedagogical methods.
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
Project 2012-2013
» Refurbishment of the library’s facilities and service strategy
» 140 000 euro + 110 000 euro
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
2012
» RFID-technique
» Weeded out 28 % of the print collections
» Books moved to the Book Cave, available 9-18 with self-service
» Monograph hall changed into a Reading area (24/7) with 45 additional seats Hanken Svenska handelshögskolan / Hanken School of Economics
www.hanken.fi
2013
»The circulation desk was thrown away
»RFID- based self service
»Evaluation and reorganization of all services and processes-> focusing on the right things?-> efficiency!
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
Service strategy changes
»Just-in-case -> Just-on-time
»Bring the user to the content -> Bring the content to the user
»Standardized Library Services->Personalized Library Services
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
Mainly influenced by
» Help Zone
http://www.ifla.org/files/assets/library-buildings-and-equipment/Conferences/Session%203b%20-%20Fletcher%20-%20Breaking%20down%20the%20barriers.pdf
» Boutique libraries
http://personalisedlibraries.files.wordpress.com/2011/01/boutiquelibraries.pdf
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
Service area before
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
Hanken Library Help Zone
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
LibraryHelpZone@hanken.fi
infoservice
@hanken.fi
IKT-körkort
FINNANELLI
HANNAHARIS
Future?
Pedagogy(communication, teaching,
supervision)
ICT (databases, systems,
programmes)
Content(knowledge, data,
information)
It is all about the way of thinking
The product
The package
The manual
FINNA
http://www.finna.fi
Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi