Post on 23-Jun-2018
GROUPS OF ACTIVITIES | 47
SUPPORTThis group of activities includes support services that predominantly assist with the management of the ‘Delivery’ activities and general operations of the Council. The Community rarely sees these services
Support Services 178
This is made up of the following services:
• Asset & Infrastructure Planning• Communications• Finance• Human Resources• Information & Technology• Legal and Risk Management• Property Management• Strategic Planning and Relationships• Asset Delivery
COUNCIL ACTIVITIES
This section outlines all of the activities of the Council and includes information so that the community can see how we plan, manage, deliver and fund Council activities. This section has been divided into two “Groups of Activities” which are:
• Delivery (including Governance Services)
• Support
DELIVERYThe group of activities includes all Council activities that predominantly have an ‘on the ground’ service delivery function. The community can generally see and experience these activities. These include:
1. Transportation 48
2. Airport 57
3. Recreation & Facilities 61
4. Open Space 69
5. Community Property Services 80
6. Wastewater 86
7. Water Supply 93
8. Stormwater 101
9. Solid Waste 108
10. Libraries 114
11. Baycourt 119
12. Arts & Heritage 125
13. Local Area Revitalisation 129
14. Economic Development 134
15. City Planning & Growth Management 141
16. Environmental Planning 146
17. Building Services 150
18. Environmental Compliance 156
19. Animal Services 160
20. Emergency & Risk Management 164
21. Customer Service Centre 168
22. Governance Services 171
23. City Development 175
To view an activity’s full activity plan, please go to www.tauranga.govt.nz or contact Council on
(07) 577 7000.
GROUPS OF ACTIVITIES
COMMUNITY OUTCOMESCouncil approved new community outcomes in August 2014. These will replace the current decision-making framework and City Vision linkages identified in the activity area information. The new community outcomes are not included in the 2014/15 Annual Plan but are reflected in Council’s 2015-2025 Long Term Plan. The outcomes are:
• A talented and innovative city full of opportunity• A city with heart and soul• A city of great spaces, places and environments
ACTIVITY PLANNINGEach activity above, including support services, has a robust activity plan that outlines where the activity is going in the future and how Council plans to manage this. In undertaking activity planning, four key principles are applied across the board which include environmental sustainability, cultural sensitivity, cost effectiveness and social responsibility.
CONTINUOUS IMPROVEMENTTo ensure that Council continuously reviews and improves its operation across the organisation and for the city, there is a requirement within the management of each activity to review service delivery methods, undertake cost reviews and continuously seek efficiencies.
48 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
TRANSPORTATION
WHAT WE DOThis activity ensures that the transport network in Tauranga is safe, efficient and sustainable.
Under this activity we:
• Manage the transportation network
• Plan for the future of the transportation network
• Implement sustainable transport initiatives
The activity incorporates the entire roading corridor, including roads, footpaths, cycle facilities, parking, landscaping, lighting and traffic signals.
HOW DOES THIS AFFECT YOU?A safe and efficient transport network makes it easier to move around our city and have access to all Tauranga has to offer. This contributes to a vibrant, healthy and sustainable city. A well connected city also supports commercial and economic activity.
KEY PROJECTSIncreased the efficiency of the network:
• Sandhurst Drive extension completed. Sandhurst Drive now links to SH2 (Tauranga Eastern Link) via the new Mangatawa Interchange. The project also delivered linkages to Gloucester Road and Grenada Street, as well as improved access to Papamoa Beach Road with the introduction of a new roundabout.
• Tara Road Upgrading – The reconstruction of Tara Road commenced in 2014/15. These works are on-going. Once completed, there will be a significantly improved level of service to road users in the area.
Easy & Safe to Move Around
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Strong, Sustainable Economy
CITY VISION
Living Well, Wasting Less
Completed several safety projects:
• 28 minor safety projects were delivered across the city. These projects help improve safety for all road user groups, but are particularly focused on vulnerable road users; pedestrians, cyclists, wheelchair users and mobility scooter users. Projects of note are an intersection upgrade at Bellevue Road and Brookfield Terrace, improvements outside Greerton Village School and Welcome Bay School, a new pedestrian crossing on Ngatai Road, and improvements to the pedestrian crossing in Greerton near the race course.
Increased the sustainability of our network through walking and cycling initiatives:
• The number of children participating in walking and cycling programmes across the city continues to grow. Numbers now exceed 5,000. In the last 12 months, our Travelsafe team have also added 4 new schools to the ‘School Travel Plan’ programme. 42 schools are now actively involved in the programme.
• Funding secured to complete the city wide urban cycle network, along with funding to deliver the Tauranga section of the cycle trail between Omokoroa and the city.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Safety of the transport network
We have seen a drop in vehicle occupant injuries over the past year. There have also been some improvements in people’s perception of safety when walking or driving around the city, which is pleasing to see. It is hoped that the decrease in people’s perception of cycling safety will improve following Council’s investment in the provision of cycle infrastructure in the 2015-25 Long Term Plan.
Sustainability of the transport network
There continues to be high levels of participation in sustainable transport initiatives including School Travel Plans and Kids Can Ride programmes with over 5,000 school students participating in these programmes over the last year.
GROUPS OF ACTIVITIES | 49
TRANSPORTATION
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Tara Rd Planning & Reconstruction 1,888 1,500 (388) Project to be constructed over 2014/15 and 2015/16 financial years. Construction has proceeded faster than budgeted this year therefore variance is due to timing over the two financial years.
Minor Improvements 1,207 961 (246) Variance due to service issues during construction of projects, plus costs bought forward from 2013/14.
Reseals 3,464 3,327 (137) Minor variance due to overspend in pre-seal repairs.
Pavement Rehabilitation 1,562 1,271 (291) $108K has been carried forward from 2013/14. Remaining unfavourable variance due to costs higher than anticipated.
Coastal Erosion Protection 30 25 (5) Project completed.
Land Purchases 597 1,656 1,059 Remaining land purchases still under negotiations. Remaining budget to be carried forward into 2015/16.
Land Sales (4,204) (6,214) (2,010) Remaining land sales have been deferred to 2015/16.
Forward Design 171 150 (21) Minor variance, design works completed.
Mangatawa interchange SH2 (Sandhurst link) - Mangatawa grade separated intersection associated with the Tauranga Eastern Link.
6,743 7,450 707 Additional fill required which has slightly delayed project completion. Project to be completed in July 2015, remaining budget has been carried forward into 2015/16.
Cambridge Road Slip 293 0 (293) Costs carried over from 2013/14 financial year. Works have been completed.
Domain Rd Upgrading 302 0 (302) Expenditure brought forward for stormwater mitigation. Project is due to be completed in 2020.
Reimbursement to WBOPDC 172 250 78 Project completed.
Sandhurst Drive Extension 4,897 4,915 18 Project completed.
Route K Extension Improvements 157 250 93 Variance due to scope of project changing during financial year resulting in savings.
Regional Transport Model 102 120 18 Minor variance, second phase to commence next financial year.
Bus Shelter Installation 49 50 1 This years programme completed.
Route K Sale to NZTA (61,646) 0 61,646 Sale of Route K to New Zealand Transport Agency.
Signs/Facilities Capital Renewal 257 275 18 This years programme completed.
Pay & Display EMV Software conversion 0 300 300 Banking industry has provided no further direction on the date this project is to be completed. Project has been put on hold until further information has been received.
Kerb And Channel Renewal 413 300 (113) $81K carried forward from 2013/14, balance a minor overspend.
Streetlight Upgrading/Renewals 300 255 (45) Project completed, minor overspend due to timing over multi year programme.
Replace Ticketing Machine - Spring St Carpark
0 150 150 This project has been cancelled as Spring St Carpark will be fully automated next year.
Parking Buildings Improvements 106 110 4 This years programme completed.
Real Time Electronic Bus timetable info 0 140 140 Bay of Plenty Regional Council have indicated that funding is not required.
Roxanne Place/Poike Rd Stormwater/Rising Poike Road
313 260 (53) An additional $53K was carried from 2013/14 budget. This offsets the variance. Project is completed.
Papamoa East Interchange 116 108 (8) Land purchase complete.
50 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
TRANSPORTATIONP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of s
afet
y fo
r pe
ople
mov
ing
arou
nd th
e ci
ty
(fact
ual)
Num
ber o
f peo
ple
that
wer
e in
jure
d or
kill
ed in
cra
shes
ac
ross
the
city
(cyc
lists
, pe
dest
rians
, veh
icle
oc
cupa
nts)
. D
ata
Sou
rce:
New
Zea
land
Tr
ansp
ort A
genc
y (N
ZTA
) C
rash
Ana
lysi
s S
yste
m
No.
Dec
reas
ing
Par
tly a
chie
ved
- 19
Ped
estr
ians
-
Ach
ieve
d 25
Cyc
lists
- N
ot
achi
eved
12
0 Ve
hicl
e O
ccup
ants
-
Ach
ieve
d (Y
ear t
o 31
/12/
14)
Vehi
cle
occu
pant
inju
ries
cont
inue
to d
rop
alon
g w
ith
pede
stria
n in
jury
cra
shes
. Th
is is
refle
cted
in th
e pe
rcep
tion
of th
e le
vel o
f sa
fety
on
the
road
net
wor
k.
Ach
ieve
d 27
Ped
estr
ians
22
Cyc
lists
12
4 Ve
hicl
e O
ccup
ants
(Y
ear t
o 31
/12/
13)
Vehi
cle
occu
pant
inju
ries
cont
inue
to d
rop
alon
g w
ith p
edes
tria
n an
d cy
clis
t in
jurie
s. T
his
is re
flect
ed in
th
e pe
rcep
tion
of th
e le
vel o
f sa
fety
on
the
road
net
wor
k.
17 -
Cyc
lists
25
- P
edes
tria
ns
181
- Ve
hicl
e oc
cupa
nts
Leve
l of s
afet
y fo
r pe
ople
mov
ing
arou
nd th
e ci
ty
(per
cept
ion)
Of r
esid
ents
who
cyc
le,
wal
k or
driv
e ar
ound
the
city
, the
per
cent
age
that
fe
el s
afe*
whe
n do
ing
so o
n th
e cy
clew
ays,
foot
path
s or
road
s.
* sa
fe in
its
broa
der s
ense
, in
clud
ing
pers
onal
saf
ety
/ se
curit
y.
Dat
a S
ourc
e: T
aura
nga
City
Cou
ncil
(TC
C) –
ann
ual
resi
dent
s’ s
urve
y
No.
Incr
easi
ngP
artly
ach
ieve
d -
Cyc
ling
39%
- N
ot
achi
eved
W
alki
ng 8
8% -
A
chie
ved
Driv
ing
76%
-
Ach
ieve
d
It is
ple
asin
g to
not
e th
e up
war
d tr
end
for w
alki
ng
and
driv
ing.
Red
uced
in
vest
men
t in
cycl
ing
faci
litie
s m
ay a
ccou
nt fo
r the
9%
dro
p in
this
are
a.
Mai
nly
Ach
ieve
d C
yclin
g 48
%
Wal
king
83%
D
rivin
g 74
%
It is
ple
asin
g to
not
e th
e up
war
d tr
end
for d
rivin
g an
d cy
clin
g. A
num
ber o
f new
cy
clin
g an
d sa
fety
pro
ject
s ha
ve b
een
adde
d to
the
netw
ork;
app
roxi
mat
ely
9km
of
new
cyc
le la
nes
and/
or
cycl
e pa
ths
and
18 s
afet
y pr
ojec
ts.
18%
- C
yclin
g
60%
- W
alki
ng
40%
- D
rivin
g
- 06
/07
Act
ual
Effic
ienc
y of
the
tran
spor
t net
wor
k (fa
ctua
l)
All
day
cong
estio
n in
dica
tor,
whi
ch is
the
min
utes
of
dela
y* p
er k
m o
f tra
vel o
n ke
y ci
ty ro
utes
. *d
elay
is c
alcu
late
d as
the
actu
al tr
avel
tim
e le
ss w
hat
the
trav
el ti
me
wou
ld b
e at
th
e sp
eed
limit.
D
ata
Sou
rce
NZT
A -
Ta
uran
ga T
raffi
c S
yste
m
Per
form
ance
Mon
itorin
g R
epor
t (B
eca
- si
x m
onth
ly)
Min
s/km
No
incr
ease
Not
ach
ieve
d 0.
40
(Mar
201
5 R
epor
t) ba
sed
on w
eekl
y re
sults
.
The
resu
lts w
ere
influ
ence
d by
ext
ensi
ve ro
ad w
orks
si
tes
part
icul
arly
ass
ocia
ted
with
the
Taur
anga
Eas
tern
Li
nk p
roje
ct in
the
Pap
amoa
A
rea.
Not
ach
ieve
d 0.
37 (N
ov 2
013
Rep
ort)
The
resu
lts w
ere
influ
ence
d by
road
wor
ks s
ites,
pa
rtic
ular
ly in
the
Pap
amoa
ar
ea.
0.4
min
utes
of
dela
y pe
r km
tr
avel
led
(Nov
20
05 re
port
)
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
Per
form
ance
mea
sure
s re
gard
ing
resp
onse
tim
es a
re b
ased
on
the
Acc
ela
Ass
et S
yste
m w
here
wor
k or
ders
are
sup
plie
d to
TC
C c
ontr
acto
rs.
Ther
e m
ay b
e so
me
varia
nce
to re
spon
se ti
min
g re
cord
ed in
the
cust
omer
resp
onse
mod
ule
due
to s
yste
m o
r oth
er is
sues
.
GROUPS OF ACTIVITIES | 51
TRANSPORTATIONP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Sus
tain
abili
ty o
f the
tr
ansp
ort n
etw
ork
(per
cept
ion)
How
peo
ple
jour
neye
d to
w
ork:
(a
) Dro
ve a
car
, tru
ck, v
an o
r m
otor
cycl
e.
(b) P
asse
nger
in c
ar, t
ruck
or
van
. (c
) Wal
ked
or jo
gged
, cy
cled
, by
bus.
(d
) Did
n’t g
o ou
t to
wor
k or
no
t sta
ted.
(e
) Wor
ked
from
hom
e D
ata
Sou
rce:
Cen
sus
(5-y
early
) and
TC
C -
ann
ual
resi
dent
s’ s
urve
y fo
r in
terv
enin
g ye
ars
No.
An
incr
easi
ng
prop
ortio
n of
pe
ople
usi
ng
alte
rnat
ives
to
priv
ate
vehi
cles
Not
ach
ieve
d -
(a
) 65%
(b
) 1%
(c
) 3%
(d
) 27%
(e
) 4%
It is
dis
appo
intin
g to
not
e th
at th
ere
appe
ars
to b
e no
cha
nge
in th
e up
take
of
thos
e ch
oosi
ng to
wal
k,
cycl
e or
bus
to w
ork.
Thi
s w
ill h
opef
ully
cha
nge
in th
e co
min
g ye
ars
with
the
sign
al
inve
stm
ent i
n th
ese
area
s by
C
ounc
il vi
a th
e Lo
ng T
erm
P
lan
(201
5-25
) and
NZT
A in
its
Nat
iona
l Lan
d Tr
ansp
ort
Pro
gram
me.
Impr
ovem
ent b
ut
not a
chie
ved
(a
) 66%
(b
) 2%
(c
) 6%
(d
) 23%
(e
) 3%
It is
ple
asin
g to
not
e th
at
thos
e ch
oosi
ng to
wal
k,
cycl
ing
or c
atch
the
bus
to
wor
k ha
s in
crea
sed.
Thi
s m
ay b
e as
soci
ated
with
co
ntin
ued
impr
ovem
ents
to
the
infr
astr
uctu
re a
ssoc
iate
d w
ith th
ese
mod
es o
f tr
ansp
ort.
(a) 6
5%
(b
) 4%
(c) 7
%
(d
) 24%
(200
1 C
ensu
s)
Sus
tain
abili
ty o
f the
tr
ansp
ort n
etw
ork
(fact
ual)
Num
ber o
f ped
estr
ians
and
cy
clis
ts o
n se
lect
ed ro
utes
*.
* as
per
cou
nts
done
at t
he
sam
e ke
y si
tes,
at t
he s
ame
times
, on
the
sam
e da
ys
durin
g th
e ye
ar.
Dat
a S
ourc
e: T
CC
No.
Incr
easi
ngIn
form
atio
n no
t av
aila
ble.
In
form
atio
n no
t ava
ilabl
e.
A d
iffer
ent m
etho
d of
co
llect
ing
data
is c
urre
ntly
be
ing
cons
ider
ed.
Not
ach
ieve
d -
Cam
eron
-13t
h A
ve
( dat
a no
t ava
ilabl
e at
pre
sent
)
M
atap
ihi B
ridge
(7 d
ay a
vg.)
94
cyc
lists
86 p
edes
tria
ns
H
arbo
ur B
ridge
(7 d
ay a
vg.)
242
cycl
ists
57
ped
estr
ians
Cha
pel S
tree
t
(7 d
ay a
vg.)
30
5 cy
clis
ts
Turr
et R
oad
(d
ata
not a
vaila
ble
at p
rese
nt)
Sur
veys
in 2
013/
14 s
how
a
decr
ease
in b
oth
cycl
ist
and
pede
stria
n nu
mbe
rs a
t va
rious
loca
tions
aro
und
the
city
. Thi
s is
dis
appo
intin
g as
a n
umbe
r of n
ew c
ycle
fa
cilit
ies
have
bee
n ad
ded
to th
e ne
twor
k in
the
last
12
mon
ths.
Cam
eron
Roa
d at
13t
h A
venu
e:
158
cycl
ists
and
11
5 pe
dest
rians
. M
atap
ihi B
ridge
(c
ity s
ide)
: 245
cy
clis
ts a
nd 3
5 pe
dest
rians
. N
umbe
rs w
ere
reco
rded
bet
wee
n 7-
9am
and
be
twee
n 2-
6pm
- 06
/07
Act
ual
Sus
tain
abili
ty o
f the
tr
ansp
ort n
etw
ork
(fact
ual)
Num
ber o
f pas
seng
er
tran
spor
t trip
s on
loca
l bu
ses.
D
ata
Sou
rce:
Bay
of P
lent
y R
egio
nal C
ounc
il
No.
Incr
easi
ngN
ot a
chie
ved
- 15
.32
bus
trip
s pe
r he
ad o
f pop
ulat
ion
Alth
ough
ther
e ap
pear
s to
be
a d
ecre
ase
in b
us tr
ips
per h
ead
of p
opul
atio
n in
20
14/1
5, th
e in
form
atio
n pr
ovid
ed d
oes
not i
nclu
de
the
new
Sch
ool H
oppe
r se
rvic
es. T
he fi
gure
s fo
r sch
ool b
us w
ere
not
avai
labl
e at
the
time
of
colla
ting
the
info
rmat
ion.
Ach
ieve
d 16
.22
bus
trip
s pe
r hea
d of
pop
ulat
ion
With
an
incr
ease
in
popu
latio
n it
is p
leas
ing
to n
ote
an in
crea
se in
bus
tr
ips
per h
ead
of p
opul
atio
n as
201
2/13
saw
a s
light
do
wnw
ard
tren
d in
trip
s.
6.23
bus
trip
s pe
r hea
d of
po
pula
tion.
52 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Sus
tain
abili
ty o
f the
tr
ansp
ort n
etw
ork
(per
cept
ion)
Per
cent
age
of re
side
nts
that
ag
reed
that
pub
lic tr
ansp
ort
is a
fford
able
, con
veni
ent
and
safe
. D
ata
Sou
rce:
TC
C a
nnua
l re
side
nts
surv
ey
No.
Incr
easi
ngN
ot a
chie
ved
- 50
% -
affo
rdab
le
54%
- c
onve
nien
t 65
% -
saf
e
It is
dis
appo
intin
g to
not
e de
crea
ses
in a
ll ar
eas
sinc
e la
st y
ear.
The
figur
es w
ill
be p
asse
d on
to B
ay o
f P
lent
y R
egio
nal C
ounc
il fo
r co
nsid
erat
ion.
Ach
ieve
d 56
% -
affo
rdab
le
57%
- c
onve
nien
t 66
% -
saf
e
It is
ple
asin
g to
not
e a
sign
ifica
nt in
crea
se in
all
area
s si
nce
2012
. The
fig
ures
will
be
pass
ed o
n to
Bay
of P
lent
y R
egio
nal
Cou
ncil
for c
onsi
dera
tion.
61%
- a
fford
able
64%
- c
onve
nien
t
(Qua
lity
of L
ife
Sur
vey,
200
4)
Aw
aren
ess
of
sust
aina
ble
tran
spor
t in
itiat
ives
(fac
tual
)
Num
ber o
f par
ticip
ants
in
scho
ol c
hild
ren’
s w
alki
ng
and
cycl
ing
prog
ram
mes
. D
ata
Sou
rce:
TC
C
No.
Incr
easi
ngA
chie
ved
- 5,
000+
42
‘Sch
ool T
rave
l Pla
n’
Sch
ools
. 18
0 Tr
avel
Sm
art S
afe
stud
ents
and
sec
onda
ry
stud
ents
invo
lved
in
prog
ram
mes
.32
sch
ools
in “
Kid
s C
an
Rid
e” p
rogr
amm
e.
Ach
ieve
d
4,
500
38
‘Sch
ool T
rave
l Pla
n’
Sch
ools
165
Trav
el S
mar
t stu
dent
s in
volv
ed in
pro
gram
mes
30 s
choo
ls in
“K
ids
Can
R
ide”
pro
gram
me
800
(cal
enda
r ye
ar 2
008)
- 0
7/08
A
ctua
l
Acc
ess
to
sust
aina
ble
tran
spor
t (fa
ctua
l)
Per
cent
age
of h
ouse
hold
s th
at li
ve w
ithin
400
met
res
(on
form
ed p
athw
ays)
of a
bu
s st
op.
Dat
a S
ourc
e: T
CC
%M
aint
ain
Ach
ieve
d -
78.5
7%S
ome
rout
e ch
ange
s an
d ad
ditio
nal b
us s
tops
hav
e im
prov
ed th
is fi
gure
from
20
13/1
4.
Not
ach
ieve
d
69.4
0%Th
e si
gnifi
cant
dro
p is
due
to
pre
viou
s fig
ures
bei
ng
quot
ed fo
r 500
met
res
rath
er
than
400
met
res.
78.2
% -
09/
10
Act
ual
Enab
ling
effic
ient
m
ovem
ent o
f tra
ffic
with
in th
e C
BD
(fa
ctua
l)
City
Cen
tre
Par
king
O
ccup
ancy
Lev
els
(a
) On-
stre
et p
arki
ng
(b
) Off-
stre
et p
arki
ng
(c
) Car
par
k bu
ildin
gs
Dat
a S
ourc
e: T
CC
-80
% to
90%
(8
5% is
co
nsid
ered
id
eal)
Par
tially
ach
ieve
d (a
) 76%
pea
k oc
cupa
ncy
- N
ot
achi
eved
(b
) 53%
to 9
8%
peak
occ
upan
cy -
N
ot a
chie
ved
(c) 8
0% to
100
%
peak
occ
upan
cy
- A
chie
ved
(Nov
.201
3)
Par
king
pea
k in
Eliz
abet
h S
tree
t car
par
k bu
ildin
g is
bey
ond
the
optim
um.
Mor
e pa
rkin
g st
ock
will
be
prov
ided
to e
ase
pres
sure
on
dem
and,
par
ticul
arly
fro
m th
e co
mm
erci
al s
ecto
r. O
ccup
ancy
leve
ls a
cros
s th
e C
ity C
entr
e ar
e cu
rren
tly
good
.
Par
tially
ach
ieve
d (a
) 77%
pea
k oc
cupa
ncy
(b) 9
9% p
eak
occu
panc
y
(c) 6
5% to
85%
pe
ak o
ccup
ancy
(N
ov.2
013)
The
new
par
king
regi
me
and
park
ing
surv
eys
prov
ide
mor
e ac
cura
te d
ata
to re
port
on
par
king
occ
upan
cy
leve
ls. O
ccup
ancy
leve
ls
acro
ss th
e C
ity C
entr
e ar
e cu
rren
tly g
ood.
Aw
aren
ess
of
sust
aina
ble
tran
spor
t in
itiat
ives
(fac
tual
)
Per
cent
age
of c
ity s
choo
ls
with
Sch
ool T
rave
l Pla
ns
Dat
a S
ourc
e: T
CC
%In
crea
sing
Ach
ieve
d -
83.3
%Th
is re
sult
dem
onst
rate
s th
e co
ntin
ued
high
leve
l of
com
mitm
ent f
rom
the
Trav
elsa
fe te
am a
nd th
e en
thus
iasm
from
loca
l sc
hool
s to
bec
ome
invo
lved
in
this
are
a of
Cou
ncil’
s w
ork.
Ach
ieve
d -
80%
80%
. Thi
s re
sult
cont
inue
s to
dem
onst
rate
the
leve
l of
com
mitm
ent f
rom
the
Trav
elsa
fe te
am a
nd th
e en
thus
iasm
from
loca
l sc
hool
s to
bec
ome
invo
lved
in
this
are
a of
Cou
ncil’
s w
ork.
15%
(200
9/10
)
TRANSPORTATION
GROUPS OF ACTIVITIES | 53
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Res
pons
iven
ess
(fact
ual)
All
com
plai
nts
abou
t pot
ho
les
on lo
cal r
oads
are
re
spon
ded
to w
ithin
3 d
ays
in s
umm
er, o
r 2 d
ays
in
win
ter.
Dat
a S
ourc
e: T
CC
-A
chie
ved
(with
num
ber
of c
ompl
aint
s di
sclo
sed)
Ach
ieve
dTh
ere
wer
e 59
requ
ests
for
serv
ice
rela
ting
to p
otho
les
on lo
cal r
oads
bet
wee
n 1
July
201
4 an
d 30
Jun
e 20
15.
All
wer
e re
spon
ded
to w
ithin
th
e re
quire
d tim
efra
mes
.
Ach
ieve
dTh
ere
wer
e 63
requ
ests
for
serv
ice
rela
ting
to p
otho
les
on lo
cal r
oads
bet
wee
n 1
July
201
3 an
d 30
Jun
e 20
14.
All
wer
e re
spon
ded
to w
ithin
th
e re
quire
d tim
efra
mes
.
Ach
ieve
d -
06/0
7 A
ctua
l
Pro
visi
on o
f roa
ding
se
rvic
es (f
actu
al)
The
re-s
eal l
evel
of s
ervi
ce
is to
use
chi
p se
al e
xcep
t fo
r roa
ds c
arry
ing
mor
e th
an 1
0,00
0 ve
hicl
es p
er
day
whi
ch w
ill b
e re
-sea
led
with
hot
mix
. In
spec
ial
circ
umst
ance
s ex
cept
ions
to
thes
e ru
les
may
occ
ur
for e
ngin
eerin
g re
ason
s.
(unt
il 20
12/1
3 th
e le
vel o
f se
rvic
e w
as “
like
for l
ike”
. Th
is m
eant
that
road
s w
ere
re-s
eale
d us
ing
the
sam
e m
ater
ial a
s th
e cu
rren
t su
rfac
e, a
gain
with
the
exce
ptio
n th
at a
ll ro
ads
carr
ying
mor
e th
an 1
0,00
0 ve
hicl
es p
er d
ay w
ere
rese
aled
with
hot
mix
). D
ata
Sou
rce:
TC
C
-15
km c
hip-
seal
and
11
km h
ot m
ix
Not
ach
ieve
dA
tota
l of 2
1 km
was
re
seal
ed in
201
4/15
; 14
.2
km w
ith c
hip
seal
and
6.8
km
with
asp
halti
c co
ncre
te
(hot
mix
)
Not
ach
ieve
dA
tota
l of 1
9.7
km w
as
rese
aled
in 2
013/
14;
11.9
km
with
chi
p se
al a
nd 7
.8
km w
ith a
spha
ltic
conc
rete
(h
ot m
ix)
Ach
ieve
d
Pro
visi
on o
f fo
otpa
ths
(fact
ual)
Per
cent
age
of ro
ads
in
urba
n ar
eas
that
hav
e at
le
ast o
ne fo
otpa
th. (
Not
e th
at th
e lo
ng te
rm g
oal i
s fo
r ar
teria
l and
col
lect
or ro
ads
in u
rban
are
as to
hav
e tw
o fo
otpa
ths)
. D
ata
Sou
rce:
TC
C
%A
bove
98%
Ach
ieve
d -
98.2
%
Due
to b
udge
t red
uctio
ns in
th
is a
rea
only
170
met
res
of
new
foot
path
was
inst
alle
d du
ring
the
2014
/15
year
, th
eref
ore
the
over
all %
fig
ure
has
rem
aine
d th
e sa
me
as la
st y
ear.
98.2
% A
chie
ved
1.78
km o
f new
foot
path
was
in
stal
led
durin
g th
e 20
13/1
4 ye
ar. T
he o
vera
ll %
figu
re
has
rem
aine
d th
e sa
me
as
last
yea
r bec
ause
the
new
fo
otpa
ths
adde
d ar
e at
site
s th
at a
lread
y ha
ve e
xist
ing
foot
path
s on
at l
east
one
si
de o
f the
road
.
0.94
Acc
ess
to
sust
aina
ble
tran
spor
t (fa
ctua
l)
Incr
ease
in th
e w
alki
ng
and
cycl
ing
netw
ork
each
ye
ar, i
n ac
cord
ance
with
th
e In
tegr
ated
Tra
nspo
rt
Str
ateg
y fo
r Tau
rang
a (in
clud
ing
tota
l len
gth
of
wal
king
and
cyc
ling
netw
ork
on a
nd o
ff ro
ad).
Dat
a S
ourc
e: T
CC
km6.
0 km
Not
ach
ieve
d -
0.57
kmR
educ
tions
in b
udge
t al
loca
tions
to w
alki
ng a
nd
cycl
ing
mea
nt o
nly
170
met
res
of n
ew fo
otpa
th a
nd
400
met
res
of c
ycle
lane
s w
ere
adde
d to
the
netw
ork.
Ach
ieve
d
9.
77 k
mA
dditi
onal
1.7
8 km
of n
ew
foot
path
, 1.3
9 of
new
sh
ared
ped
estr
ian/
cycl
e fa
cilit
ies
and
6.6
km o
f new
cy
cle
faci
litie
s ad
ded
to th
e ne
twor
k.
6km
incr
ease
(4km
of
f-ro
ad, e
xclu
ding
pa
ths
in re
serv
es,
and
2km
on
road
), br
ingi
ng th
e to
tal
netw
ork
to 5
0km
-
06/0
7 A
ctua
l
TRANSPORTATION
54 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f roa
d sw
eepi
ng s
ervi
ces
(fact
ual)
Roa
d ch
anne
ls a
re
swep
t dai
ly in
the
3 m
ain
busi
ness
cen
tres
, wee
kly
or tw
ice
wee
kly
for a
rter
ial
rout
es, a
nd fo
ur ti
mes
pe
r mon
th fo
r loc
al ro
ads.
D
ata
Sou
rce:
TC
C
-A
chie
ved
A
chie
ved
Ach
ieve
d
A
chie
ved
Ach
ieve
d
A
chie
ved
- 06
/07
Act
ual
Pro
visi
on o
f pub
lic
tran
spor
t fac
ilitie
s -
bus
shel
ters
(fac
tual
)
New
bus
she
lters
are
in
stal
led
each
yea
r
Dat
a S
ourc
e: T
CC
-5
Not
ach
ieve
d.
No
new
she
lters
in
stal
led.
5 sh
elte
rs p
urch
ased
bu
t not
inst
alle
d du
e to
re
solv
ing
agre
emen
ts w
ith
affe
cted
par
ties.
She
lters
to
be
inst
alle
d in
Aug
ust/
Sep
tem
ber 2
015.
The
tota
l nu
mbe
r of b
us s
helte
rs
acro
ss th
e ci
ty is
157
.
Not
Ach
ieve
d
3
new
she
lters
in
stal
led
The
tota
l num
ber o
f bus
sh
elte
rs a
cros
s th
e ci
ty is
15
2. T
arge
t not
ach
ieve
d du
e to
the
Reg
iona
l Cou
ncil
chan
ging
a ro
ute
thro
ugh
Pill
ans
Poi
nt. T
his
requ
ired
TCC
to u
se th
e re
mai
ning
bu
dget
to m
ove
exis
ting
shel
ters
to a
ccom
mod
ate
the
chan
ged
serv
ice.
Ach
ieve
d -
06/0
7 A
ctua
l
Pro
visi
on o
f par
king
se
rvic
es (f
actu
al)
Par
king
rest
rictio
ns a
re
enfo
rced
in th
e:
Taur
anga
CB
D –
six
hou
rs/
day
for 5
.5 d
ays/
wee
k M
ount
and
Gre
erto
n ce
ntre
s –
6hrs
/day
for 5
day
s/w
k C
ityw
ide
patr
ol s
ervi
ce, i
n re
spon
se to
com
plai
nts,
av
aila
ble
7 da
ys/w
k, 8
am-
5pm
D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dA
chie
ved
Ach
ieve
dA
chie
ved
Ach
ieve
d
Saf
ety
of c
oast
al
stru
ctur
es (f
actu
al)
Pro
gres
s to
war
ds a
chie
ving
co
mpl
ianc
e w
ith B
ay o
f P
lent
y R
egio
nal C
ounc
il re
sour
ce c
onse
nt c
ondi
tions
fo
r coa
stal
str
uctu
res
(num
ber a
chie
ved
com
pare
d to
the
plan
ned
prog
ram
me
each
yea
r, as
wel
l as
tota
l nu
mbe
r tha
t are
com
plia
nt).
* Th
e lo
nger
term
targ
et is
th
at a
ll 24
coa
stal
mar
ine
stru
ctur
es m
anag
ed b
y th
is a
ctiv
ity c
ompl
y w
ith
reso
urce
con
sent
con
ditio
ns
by 2
020.
D
ata
Sou
rce:
TC
C
-In
crea
sing
Ach
ieve
dA
chie
ved
Ach
ieve
dA
chie
ved
4 st
ruct
ures
co
mpl
iant
- 1
0/11
ac
tual
TRANSPORTATION
GROUPS OF ACTIVITIES | 55
MA
ND
ATO
RY
ME
AS
UR
ES
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Roa
d S
afet
yTh
e ch
ange
from
the
prev
ious
fina
ncia
l yea
r in
the
num
ber o
f fat
aliti
es
and
serio
us in
jury
cra
shes
on
the
loca
l roa
d ne
twor
k,
expr
esse
d as
a n
umbe
r.
2014
/201
5 in
form
atio
n w
ill d
eter
min
e th
e ba
selin
e an
d ta
rget
s fo
r thi
s m
easu
re.
2 Fa
tal (
one
mor
e th
an th
e sa
me
perio
d in
13/
14)
38 S
erio
us (t
hree
m
ore
than
the
sam
e pe
riod
in
13/1
4)
Thes
e fig
ures
are
for t
he
cale
ndar
yea
r (01
/01/
14 to
31
/12/
14).
It is
dis
appo
intin
g to
not
e a
slig
ht in
crea
se
in th
e nu
mbe
r of f
atal
an
d se
rious
cra
shes
. Thi
s up
war
d tr
end
is a
refle
ctio
n of
cra
sh ra
tes
acro
ss N
ew
Zeal
and.
1 Fa
tal
35 S
erio
usTh
ese
figur
es a
re fo
r the
ca
lend
ar y
ear (
01/0
1/13
to
31/1
2/13
). Th
is re
pres
ent
a co
ntin
uing
dow
nwar
d tr
ends
in th
e nu
mbe
r and
se
verit
y of
cra
shes
acr
oss
the
netw
ork.
Roa
d C
ondi
tion
The
aver
age
qual
ity o
f rid
e on
the
seal
ed lo
cal r
oad
netw
ork,
mea
sure
d by
sm
ooth
trav
el e
xpos
ure.
2014
/201
5 in
form
atio
n w
ill d
eter
min
e th
e ba
selin
e an
d ta
rget
s fo
r thi
s m
easu
re.
No
data
col
lect
ed
for t
his
perio
d.
From
15/
16
onw
ards
a
NA
AS
RA
(Nat
iona
l A
ssoc
iatio
n of
A
ustr
alia
n S
tate
R
oad
Aut
horit
ies)
st
anda
rd w
ill
appl
y an
d an
as
sess
men
t will
be
mad
e ag
ains
t th
ese
stan
dard
s.
No
data
col
lect
ed fo
r thi
s pe
riod
No
data
col
lect
ed
for t
his
perio
dN
o da
ta c
olle
cted
for t
his
perio
d
Roa
d M
aint
enan
ceTh
e pe
rcen
tage
of t
he
seal
ed lo
cal r
oad
netw
ork
that
is re
surf
aced
.
2014
/201
5 in
form
atio
n w
ill d
eter
min
e th
e ba
selin
e an
d ta
rget
s fo
r thi
s m
easu
re.
A to
tal o
f 21
km
was
rese
aled
in
2014
/15.
Thi
s eq
uate
s to
4.0
%
of th
e ov
eral
l roa
d ne
twor
k.
NZT
A s
tate
the
idea
l ann
ual
rese
al %
for a
loca
l roa
d ne
twor
k is
app
roxi
mat
ely
8%.
A to
tal o
f 19.
7 km
was
rese
aled
in
201
3/14
. Thi
s eq
uate
s to
3.6
%
of th
e ov
eral
l roa
d ne
twor
k.
NZT
A s
tate
the
idea
l ann
ual
rese
al %
for a
loca
l roa
d ne
twor
k is
app
roxi
mat
ely
8%.
Foot
path
Lev
el o
f S
ervi
ceTh
e pe
rcen
tage
of f
ootp
aths
th
at fa
ll w
ithin
the
leve
l of
ser
vice
of s
ervi
ce
stan
dard
for t
he c
ondi
tion
of fo
otpa
ths
set o
ut in
the
asse
t man
agem
ent p
lan.
2014
/201
5 in
form
atio
n w
ill d
eter
min
e th
e ba
selin
e an
d ta
rget
s fo
r thi
s m
easu
re.
No
data
col
lect
ed
(will
be
colle
cted
du
ring
2015
/16)
.
No
data
col
lect
ed (w
ill b
e co
llect
ed d
urin
g 20
15/1
6)N
o da
ta c
olle
cted
fo
r thi
s pe
riod
No
data
col
lect
ed fo
r thi
s pe
riod
Res
pons
e to
Ser
vice
R
eque
sts
The
perc
enta
ge o
f cus
tom
er
serv
ice
requ
ests
rela
ting
to ro
ads
and
foot
path
s re
spon
ded
to w
ithin
the
timef
ram
e sp
ecifi
ed in
the
LTP.
2014
/201
5 in
form
atio
n w
ill d
eter
min
e th
e ba
selin
e an
d ta
rget
s fo
r thi
s m
easu
re.
No
data
col
lect
ed
(will
be
colle
cted
du
ring
2015
/16)
No
data
col
lect
ed (w
ill b
e co
llect
ed d
urin
g 20
15/1
6).
Res
pons
e tim
efra
mes
va
ry a
cros
s th
e ra
nge
of
cont
ract
s th
at C
ounc
il ha
s in
pla
ce h
owev
er m
ovin
g fo
rwar
d th
e ta
rget
will
be
100%
resp
onse
rate
with
in
the
rang
e of
tim
efra
mes
ou
tline
d fo
r eac
h co
ntra
ct.
No
data
col
lect
ed
for t
his
perio
dN
o da
ta c
olle
cted
for t
his
perio
d
TRANSPORTATION
56 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f str
eet
light
ing
(fact
ual)
Num
ber o
f str
eet l
ight
s th
at a
re u
pgra
ded
each
ye
ar (n
orm
ally
150
-200
), no
ting
that
thos
e on
ar
teria
l and
col
lect
or
road
s ar
e gi
ven
prio
rity.
Dat
a S
ourc
e: T
CC
No.
No
targ
ets
requ
ired
115
Mos
t new
ligh
ts b
eing
in
stal
led
acro
ss th
e ne
twor
k ar
e LE
D.
110
The
decr
ease
in u
pgra
ded
stre
et li
ghts
is d
ue to
a
num
ber o
f col
umns
bei
ng
repl
aced
as
wel
l as
lant
erns
.
New
Pro
visi
on o
f par
king
se
rvic
es (f
actu
al)
Num
ber o
f par
king
in
frin
gem
ent n
otic
es
issu
ed fo
r ove
rsta
ying
tim
e re
stric
tions
city
wid
e.
D
ata
Sou
rce:
TC
C
No
targ
ets
requ
ired
10,3
0439
90 -
Par
ked
over
tim
e lim
it 63
14 -
Par
ked
disp
layi
ng a
n ex
pire
d tic
ket.
9509
3494
- P
arke
d ov
er ti
me
limit
6015
- P
arke
d di
spla
ying
an
expi
red
ticke
t.
TRANSPORTATION
GROUPS OF ACTIVITIES | 57
WHAT WE DOThe Airport activity brings social and economic benefits to the community by providing air transport services.
Through this activity we:
• Facilitate scheduled services and operate as an Airport Authority in accordance with the Airport Authorities Act.
• Provide access to general aviation such as hangars, flight training and recreational flying.
Easy & Safe to Move Around
Strong, Sustainable Economy
CITY VISION
HOW DOES THIS AFFECT YOU?
The airport provides a safe way for people to connect to other New Zealand cities. These connections also support the local economy.
KEY PROJECTS AND INITIATIVESCompleted certification:
• Fully compliant with Annual Civil Aviation Authority Audit.
Provided new services:
• New return service provided from Tauranga to Christchurch on Saturday and Sunday.
• Existing short-term car parks optimised with 60 additional car parks provided.
AIRPORT
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Safety
We achieved 100% compliance with Civil Aviation Authority rules through adherence to a quality management system for the airport. All flights operated in accordance with aviation regulations.
Customer satisfaction
Customers are generally satisfied with the facilities provided at the airport, with only a few verbal complaints and no written complaints received.
Flight movements and passenger numbers
We had an increase of 15,000 passengers from last year but a decrease in the total number of flight movements due to a continued fall in recreational flying and flight training.
58 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
AIRPORT
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Miscellaneous Renewals 112 143 31 Under budget as the costs of road resurfacing was less than expected and the replacement of joinery in the Fire Rescue service building did not go ahead.
New Car Park 380 375 (5) Not a material variance
GROUPS OF ACTIVITIES | 59
AIRPORTP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
SE
RV
ICE
ME
AS
UR
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
That
the
airp
ort
faci
litie
s ar
e sa
fe
(fact
ual)
Ach
ieve
100
% c
ompl
ianc
e w
ith C
ivil
Avi
atio
n A
utho
rity
rule
s th
roug
h ad
here
nce
to a
n ai
rpor
t qua
lity
man
agem
ent s
yste
m
Dat
a S
ourc
e: T
CC
- C
AA
an
nual
aud
it
%10
0%
achi
eved
100%
ach
ieve
d10
0% c
ompl
ianc
e w
ith C
ivil
Avi
atio
n A
utho
rity
audi
t.10
0% a
chie
ved
No
CA
A a
udit
findi
ngs.
100%
Qua
lity
of th
e ai
rpor
t fa
cilit
ies
(fact
ual)
Cus
tom
ers
are
gene
rally
sa
tisfie
d w
ith th
e fa
cilit
ies
prov
ided
at t
he A
irpor
t (in
clud
ing
cafe
teria
and
pa
rkin
g), t
rack
ed th
roug
h th
e nu
mbe
r of c
ompl
aint
s re
ceiv
ed.
Dat
a S
ourc
e: T
CC
No.
< 24
per
yea
rA
chie
ved
No
writ
ten
com
plai
nts
rece
ived
. A fe
w m
inor
co
mpl
aint
s re
gard
ing
airp
ort
nois
e bu
t gen
eral
ly re
late
s to
oth
er ty
pes
of a
ctiv
ity
occu
rrin
g su
ch a
s op
erat
ion
of m
ilita
ry s
ervi
ces.
Ach
ieve
dO
ne w
ritte
n co
mpl
aint
re
ceiv
ed re
gard
ing
the
café
. A
roun
d 10
ver
bal c
ompl
aint
s re
ceiv
ed e
ither
rega
rdin
g A
ir N
Z, c
ar p
ark
equi
pmen
t or
airc
raft
nois
e.
Very
few
issu
es
wer
e ra
ised
this
ye
ar re
gard
ing
the
faci
litie
s pr
ovid
ed a
t the
ai
rpor
t. Th
ose
that
wer
e re
late
d to
the
auto
mat
ed
car p
arki
ng
equi
pmen
t. Th
is
equi
pmen
t will
be
repl
aced
in e
arly
20
08 to
be
mor
e us
er fr
iend
ly -
06
/07
Act
ual
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Man
agem
ent o
f lan
d he
ld (f
actu
al)
All
curr
ently
leas
able
* bu
ildin
gs, l
and
and
hang
ar
site
s ar
e le
ased
*
Cou
ncil
reta
ins
land
ar
ound
the
airp
ort f
or fu
ture
ex
pans
ion,
not
all
land
is
avai
labl
e to
be
leas
ed a
t any
po
int i
n tim
e D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dA
ll si
tes
are
leas
ed.
Ach
ieve
dA
ll si
tes
leas
ed.
Ach
ieve
d
60 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut
pass
enge
rs (f
actu
al)
Num
ber o
f pas
seng
ers
thro
ugh
the
airp
ort e
ach
year
D
ata
Sou
rce:
TC
C
No.
No
targ
ets
requ
ired
285,
000
An
incr
ease
of 1
5,00
0 pa
ssen
gers
from
the
prio
r ye
ar.
270,
000
An
incr
ease
of 2
0,00
0 pa
ssen
gers
from
the
prio
r ye
ar.
150
,000
Thro
ughp
ut fl
ight
s (fa
ctua
l)To
tal n
umbe
r of fl
ight
m
ovem
ents
eac
h ye
ar
Dat
a S
ourc
e: T
CC
No.
No
targ
ets
requ
ired
60,0
00A
dec
reas
e du
e to
con
tinue
d fa
ll in
recr
eatio
nal fl
ying
and
fli
ght t
rain
ing.
70,0
00Lo
wer
num
ber t
han
prio
r ye
ar d
ue to
fall
in g
ener
al
avia
tion
activ
ity p
artic
ular
ly
fligh
t tra
inin
g.
82,
000
AIRPORTLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Saf
ety
(fact
ual)
All
fligh
ts o
pera
te in
ac
cord
ance
with
the
Airp
ort
Aut
horit
ies
Act
and
Civ
il A
viat
ion
Reg
ulat
ions
D
ata
Sou
rce:
TC
C -
CA
A
Ann
ual A
udit
-A
chie
ved
Ach
ieve
dA
ll fli
ghts
ope
ratin
g in
ac
cord
ance
with
legi
slat
ive
requ
irem
ents
.
Ach
ieve
dN
o C
AA
aud
it fin
ding
s.A
chie
ved
Fire
saf
ety
(fact
ual)
The
airp
ort r
escu
e an
d fir
e se
rvic
e is
ava
ilabl
e to
mee
t th
e re
quire
men
ts o
f Civ
il A
viat
ion
Reg
ulat
ions
D
ata
Sou
rce:
TC
C -
CA
A
Ann
ual A
udit
-A
chie
ved
Ach
ieve
dN
ew c
ontr
acto
r app
oint
ed.
Ser
vice
s op
erat
ing
in
acco
rdan
ce w
ith le
gisl
ativ
e re
quire
men
ts.
Ach
ieve
dN
o C
AA
aud
it fin
ding
s.
Ong
oing
med
ical
and
fire
fig
htin
g tr
aini
ng.
Ach
ieve
d
Acc
essi
bilit
y of
fa
cilit
ies
(fact
ual)
Airp
ort f
acili
ties
(caf
eter
ia,
car p
ark
etc)
are
ope
n to
m
eet a
ll sc
hedu
led
serv
ices
*
Ope
ning
hou
rs fo
r the
ca
fete
ria a
re fr
om 3
0 m
inut
es b
efor
e th
e fir
st
sche
dule
d de
part
ure
until
th
e la
st d
epar
ture
eac
h da
y D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dA
ll op
erat
ing
to m
eet p
ublic
de
man
d w
ith re
gula
r pos
itive
fe
edba
ck o
n th
e se
rvic
es
prov
ided
.
Ach
ieve
dA
ll op
erat
ing
to m
eet p
ublic
de
man
d. R
egul
ar p
ositi
ve
feed
back
.
Ach
ieve
d
Car
par
k pr
ovis
ion
(fact
ual)
Num
ber o
f car
par
k sp
aces
pr
ovid
ed
* S
ecur
ity s
ervi
ces
are
prov
ided
for t
he c
ar p
ark
area
from
10p
m to
6am
, se
ven
days
/wee
k D
ata
Sou
rce:
TC
C
No.
460
Ach
ieve
d51
4 ca
rpar
ks a
re p
rovi
ded
whi
ch e
xcee
ds th
e ta
rget
.A
chie
ved
457
carp
arks
pro
vide
d w
hich
is w
ithin
clo
se ra
nge
of th
e ta
rget
.
182
GROUPS OF ACTIVITIES | 61
RECREATION & FACILITIES
WHAT WE DORecreation and Facilities contributes to community wellbeing by having more people participating in and enjoying a diversity of active living, recreation and leisure opportunities.
This activity:
• Ensures appropriate provision and management of a network of sport, recreation and community facilities.
• Facilitates the use and enjoyment of indoor, aquatic and outdoor facilities.
• Collaborates with and monitors Bay Venues Ltd to ensure community sport and recreation needs are being met in line with the statement of intent and contract for services.
• Provides public amenity buildings (toilets/storage/change rooms) on active reserves to support community sport and recreation
• Tauranga BMX Club successfully held the Annual BMXNZ National Event at Cambridge Park and were subsequently awarded BMX Club of the Year and BMX Event of the Year.
• Bay Venues Limited successfully attained funding to proceed with the development of a High Performance Sports Training Centre at Blake Park.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Facilities
We have seen higher levels of use than previous years with Aquatics Facilities, Indoor Sport Facilities and Community Halls exceeding targets. Overall, there has been a slight reduction in perceptions regarding the awareness of community facilities provided by Council.
Recreational opportunities
In 2015 Sport BOP reviewed Tauranga’s sport and recreation opportunities. This uncovered a significant number of previously uncaptured recreation providers increasing from 148 to 243 in 2015.
An independent review of the Play in the Bay Programme showed cycling as the most popular event regionally. However, Tauranga cycling participation trends were lower in comparison to Rotorua and Whakatane, with children’s activity and water activities the most popular local events.
Sport BOP are leading a development of Sport and Recreation facilities plan which is being supported by Sport NZ, Tauranga City Council and other Councils within the Bay of Plenty region.
HOW DOES THIS AFFECT YOU?Providing sport, recreation and community facilities helps to maintain a healthy and happy city. Outdoor recreation activities provide opportunities for social interaction, and sporting events promote tourism to the area and boost the local economy.
KEY PROJECTS• The Bay Oval Trust successfully held two Cricket ODI
Black Cap games against South Africa at Blake Park. These matches where then followed by three women’s internationals White Ferns versus England in February 2015.
• Tauranga’s premier sporting tournament AIM’s games has continued to grow with 7,500 participants competing in 17 sporting codes in 2014. NZCT Aims Games was recognised for event excellence at the 2015 Sport New Zealand Sport and Recreation Awards.
CITY VISION
Vibrant, Healthy and Diverse Communities
A great place to grow up
62 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
RECREATION AND FACILITIES
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Recreation & Facilities - Building Renewals 3 323 320 Credit balance as the costs associated with Greerton Community Centre (that did not proceed in 2009) were expensed.
BVL Ltd Asset Transfer (11,051) 0 11,051 Unbudgeted sale of various halls and sports clubs to Bay Venues.
GROUPS OF ACTIVITIES | 63
RECREATION AND FACILITIESP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Whe
ther
mor
e pe
ople
are
pa
rtic
ipat
ing
in
orga
nise
d re
crea
tion
oppo
rtun
ities
(fa
ctua
l)
Num
ber o
f peo
ple
that
pa
rtic
ipat
e in
som
e so
rt
of a
ctiv
e liv
ing
activ
ities
in
Tau
rang
a ci
ty, a
nd th
e nu
mbe
r of a
ctiv
e liv
ing
activ
ities
or e
vent
s he
ld in
th
e ci
ty th
at a
re fa
cilit
ated
by
Spo
rt B
ay o
f Ple
nty.
*
Man
y ac
tive
livin
g ac
tiviti
es
are
self-
initi
ated
, so
are
not
able
to b
e fo
rmal
ly re
cord
ed.
** T
he re
cord
s of
pa
rtic
ipat
ion
at e
vent
s ar
e ob
serv
atio
n-ba
sed
estim
ates
unl
ess
pre-
entr
y is
re
quire
d.
Dat
a S
ourc
e: S
port
BO
P
No.
Min
imum
of
7,50
0N
ot a
chie
ved
- 50
39 a
tten
dees
to
faci
litat
ed
even
ts. A
dditi
onal
55
00 p
artic
ipan
ts
invo
lved
in e
vent
s su
ppor
ted
by
Spo
rt B
OP.
Pla
y in
the
Bay
act
iviti
es
occu
r ove
r 8 m
onth
s of
the
year
. The
mos
t su
cces
sful
mon
th fo
r pub
lic
part
icip
atio
n in
Tau
rang
a w
as B
ike
Mon
th (F
ebru
ary)
. H
owev
er re
cent
ana
lysi
s by
inde
pend
ent r
esea
rch
agen
cy K
ey R
esea
rch
outli
nes
oppo
rtun
ity fo
r fu
rthe
r foc
us o
n cy
clin
g w
ith
9 in
10
part
icip
ants
of e
vent
s lik
ely
to p
artic
ipat
e if
othe
r lo
cal o
ppor
tuni
ties
wer
e av
aila
ble.
Wat
er A
ctiv
ities
an
d C
hild
ren’
s A
ctiv
ities
al
so fe
atur
e ve
ry s
tron
gly.
65
% o
f res
pond
ents
sta
te
thei
r phy
sica
l act
ivity
has
in
crea
sed
sinc
e pa
rtic
ipat
ing
in P
lay
in th
e B
ay E
vent
s.
Not
ach
ieve
d -
5738
Sta
tistic
s re
port
ed a
re
Pla
y in
the
Bay
Act
ivity
M
onth
Tau
rang
a ba
sed
part
icip
atio
n on
ly. 1
97
even
ts p
rovi
ded
with
5,7
38
part
icip
ants
in th
e Ta
uran
ga
City
are
a in
201
3/14
. N
ote:
In th
e 20
12/1
3 ye
ar
and
prio
r to
this
sta
tistic
s in
clud
ed p
artic
ipat
ion
in th
e w
hole
Wes
tern
Bay
of P
lent
y P
lay
in th
e B
ay p
rogr
amm
e.
This
yea
r sta
tistic
s w
ere
able
to b
e sp
lit o
ut to
co
ver p
artic
ipat
ion
in th
e Ta
uran
ga C
ity a
rea
only
. Th
e to
tal W
BO
P a
nd T
CC
pa
rtic
ipat
ion
was
638
8 fo
r 20
13/2
014.
Som
e fu
rthe
r w
ork
is re
quire
d on
wha
t is
repo
rted
on
an a
nnua
l bas
is
to e
nsur
e co
nsis
tenc
y fo
r w
hat e
vent
s co
ntrib
ute
to
part
icip
atio
n nu
mbe
rs.
Not
e: M
any
com
mun
ity
orga
nise
d ev
ents
/act
iviti
es
do n
ot re
port
thei
r pa
rtic
ipat
ion
num
bers
.
An
estim
ated
2,
950
part
icip
ants
at
5 m
ain
even
ts (o
r eve
nt
cate
gorie
s):
Bik
ewis
e w
eek,
Li
ve to
Pla
y M
onth
, Res
t H
ome
Gam
es,
Gol
den
Old
ies
Oly
mpi
cs,
Mat
akan
a R
un/
Wal
k -
06/0
7 A
ctua
l
Div
ersi
ty o
f re
crea
tion
oppo
rtun
ities
that
ar
e av
aila
ble
(fact
ual)
Ran
ge o
f act
ive
livin
g op
port
uniti
es a
vaila
ble,
in
clud
ing
iden
tifica
tion
of n
ew c
ateg
orie
s of
op
port
uniti
es p
rovi
ded
durin
g th
e ye
ar a
nd th
ose
that
hav
e ce
ased
. D
ata
Sou
rce:
Spo
rt B
OP
Nar
rativ
e15
0 Ta
uran
ga
base
d ph
ysic
al
activ
ity
prov
ider
s: 5
5 S
port
s C
ode
optio
ns
Par
tly a
chie
ved
- 24
3 Ta
uran
ga
base
d re
crea
tion
prov
ider
s -
Ach
ieve
d: 4
7 S
port
C
ode
Opt
ion
- N
ot
achi
eved
The
Pla
y in
the
Bay
dire
ctor
y ha
s se
en a
sig
nific
ant
incr
ease
in T
aura
nga
base
d pr
ovid
ers
from
last
yea
r. In
20
15 S
port
BO
P u
nder
took
a
com
preh
ensi
ve re
view
of
exis
ting
oppo
rtun
ities
and
pr
ovid
ers.
How
ever
, the
re
has
been
a s
light
redu
ctio
n in
spo
rts
code
s of
fere
d th
roug
h th
e A
-Z S
port
s G
uide
. Ove
rall
ther
e is
stil
l a
sign
ifica
nt ra
nge
of a
ctiv
ities
pr
ovid
ed to
cat
er to
all
abili
ties
and
age
grou
ps.
Not
ach
ieve
d -
148
Taur
anga
ba
sed
recr
eatio
n pr
ovid
ers
48 s
port
s co
de
optio
ns
The
Pla
y in
the
Bay
dire
ctor
y ha
s sl
ight
ly in
crea
se in
Ta
uran
ga b
ased
pro
vide
rs
from
last
yea
r. H
owev
er,
ther
e ha
s be
en a
slig
ht
redu
ctio
n in
spo
rts
code
s of
fere
d th
roug
h th
e A
-Z
Spo
rts
Gui
de. O
vera
ll th
ere
is s
till a
sig
nific
ant r
ange
of
act
iviti
es p
rovi
ded
to
cate
r to
all a
bilit
ies
and
age
grou
ps.
118
phys
ical
ac
tivity
opt
ions
an
d 43
spo
rts
code
opt
ions
-
07/0
8 A
ctua
l
64 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
RECREATION AND FACILITIESP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of a
war
enes
s of
ava
ilabl
e re
crea
tion
oppo
rtun
ities
(p
erce
ptio
n)
Per
cent
age
of re
side
nts
that
fe
el th
ey k
now
whe
re, a
nd
how
, to
acce
ss in
form
atio
n th
at h
elps
them
to li
ve a
n ac
tive
ever
yday
life
. D
ata
Sou
rce:
TC
C -
ann
ual
resi
dent
s’ s
urve
y
%87
%N
ot A
chie
ved
- 81
%Th
is is
a re
duct
ion
from
th
e pr
evio
us y
ear d
espi
te
no c
hang
e to
how
this
in
form
atio
n is
pro
vide
d.
Web
site
s ar
e st
ill th
e ke
y w
ay th
at p
eopl
e fin
d th
is
info
rmat
ion.
Ach
ieve
d -
87%
Alm
ost n
ine
in te
n re
spon
dent
s kn
ow h
ow
to fi
nd in
form
atio
n th
at
wou
ld h
elp
them
to li
ve
an a
ctiv
e ev
eryd
ay li
fe in
Ta
uran
ga. T
his
awar
enes
s ha
s re
mai
ned
fairl
y co
nsta
nt
sinc
e 20
10.
Web
site
s (6
1%),
com
mun
ity
new
spap
ers
(32%
) and
C
ounc
il 19
% a
re th
e m
ost
com
mon
way
s to
find
in
form
atio
n.
54%
- 0
6/07
A
ctua
l
Type
of b
enefi
t to
the
com
mun
ity fr
om
prov
isio
n of
indo
or
faci
litie
s (p
erce
ptio
n)
Thre
e m
ain
reas
ons
give
n w
hy p
eopl
e us
e or
go
to
com
mun
ity h
alls
/ ce
ntre
or
indo
or s
port
s fa
cilit
ies.
D
ata
Sou
rce:
Bay
Ven
ues
Lim
ited
and
othe
r pro
vide
rs’
annu
al s
urve
y
Nar
rativ
eN
arra
tive
repo
rtN
arra
tive
Indo
or S
port
s Fa
cilit
ies
- (1
st) B
aske
t Bal
l, (2
nd)
Tum
blet
ime
pre-
scho
ol
gym
pro
gram
, (3r
d) O
ther
sp
orts
or l
eisu
re a
ctiv
ities
.
A
quat
ic F
acili
ties
- (1
st)
Lear
n to
sw
im, (
2nd)
R
ecre
atio
nal s
wim
min
g.
Soa
king
is t
he p
rimar
y re
ason
for 6
6% o
f Mt H
ot
Poo
l use
rs.
1. T
umbl
etim
e pr
e-sc
hool
gym
pr
ogra
mm
e 2.
Bas
ketb
all
3. O
ther
spo
rts
or
leis
ure
Res
ults
are
from
Bay
Ven
ues
Ltd
surv
ey o
f use
rs.
This
yea
r the
mai
n re
ason
s fo
r use
of a
quat
ic fa
cilit
ies
has
also
bee
n su
rvey
ed. T
he
resu
lts w
ere:
1s
t equ
al le
arn
to s
wim
and
re
crea
tiona
l sw
imm
ing,
2.
soa
king
Par
ticip
atio
n in
re
crea
tion
and
leis
ure
oppo
rtun
ities
(fa
ctua
l)
Ava
ilabl
e tim
e th
at in
door
fa
cilit
ies
are
used
(mea
sure
d by
boo
king
leve
ls-
actu
al
hour
s us
ed).
Dat
a S
ourc
e: T
CC
No.
49,0
00 h
ours
Ach
ieve
d -
81,7
00A
chie
ved-
AS
B A
rena
: 25
,356
hou
rs, A
SB
Bay
Par
k:
2,06
0 ho
urs,
Indo
or S
port
s Fa
cilit
ies:
17,
501
hour
s,
Com
mun
ity C
entr
e: 2
4,60
4 ho
urs,
Com
mun
ity H
alls
: 12
,180
hou
rs.
Ach
ieve
d -
75,2
99
hour
sA
chie
ved
AS
B A
rena
: 25,
412
hour
s A
ll ot
her i
ndoo
r rec
reat
ion
faci
litie
s: 4
9,88
7 ho
urs
Not
e: th
is in
clud
es 1
,235
ho
urs
of u
se o
f the
AS
B
stad
ium
loun
ge w
hich
was
no
t inc
lude
d in
pre
viou
s ye
ars
repo
rtin
g.
43,5
41 h
ours
in
tota
l - 0
9/10
A
ctua
l
Par
ticip
atio
n in
re
crea
tion
and
leis
ure
oppo
rtun
ities
(fa
ctua
l)
Tota
l use
r vis
its to
indo
or
faci
litie
s (m
easu
red
by n
umbe
rs o
f peo
ple
part
icip
atin
g/ a
tten
ding
). D
ata
Sou
rce:
TC
C
No.
710,
000
Ach
ieve
d -
1,06
2,35
6A
SB
Are
na: 3
92,7
41 v
isits
. A
ll ot
her i
ndoo
r rec
reat
ion
faci
litie
s: 6
69,6
15 v
isits
Ach
ieve
d -
964,
464
AS
B A
rena
: 411
,298
vis
its
All
othe
r ind
oor r
ecre
atio
n fa
cilit
ies:
553
,166
vis
its
Not
e: th
is in
clud
es 3
8,23
9 vi
sits
at t
he A
SB
sta
dium
lo
unge
whi
ch w
as n
ot
incl
uded
in p
revi
ous
year
s re
port
ing.
Spo
rts
Faci
litie
s 44
6,00
0
Hal
ls a
nd C
entr
es
120,
000
- 07
/08
Act
ual
GROUPS OF ACTIVITIES | 65
RECREATION AND FACILITIES
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of q
ualit
y of
C
ounc
il’s
indo
or
faci
litie
s (p
erce
ptio
n)
Per
cent
age
of u
sers
that
ar
e sa
tisfie
d w
ith th
e qu
ality
of
Cou
ncil’
s co
mm
unity
ha
lls /
cent
re a
nd in
door
sp
orts
faci
litie
s (in
clud
ing
com
mun
ity s
hare
faci
litie
s).
Dat
a S
ourc
e: T
aura
nga
Leis
ure
Lim
ited
and
othe
r pr
ovid
ers
%M
aint
ain
at
95%
Not
ach
ieve
d -
88%
Res
ults
are
from
Bay
Ve
nues
Ltd
sur
vey
of 4
86
user
s. 8
7.8%
of u
sers
re
port
ed b
eing
sat
isfie
d or
ver
y sa
tisfie
d w
ith th
e qu
ality
, cle
anlin
ess
and
acce
ssib
ility
of t
he fa
cilit
ies.
Th
e A
SB
Are
na is
top
in
term
s of
qua
lity,
cle
anlin
ess
and
acce
ssib
ility
, how
ever
cu
stom
er s
ervi
ce a
t the
A
rena
has
dro
pped
this
ye
ar to
the
low
est a
cros
s th
e fo
ur k
ey c
omm
unity
fa
cilit
ies,
with
71%
bei
ng
satis
fied
(dow
n fro
m 9
2% in
20
13/2
014)
.
Not
ach
ieve
d -
91.4
%R
esul
ts a
re fr
om B
ay V
enue
s Lt
d su
rvey
of u
sers
. 91
.4%
of u
sers
repo
rted
be
ing
satis
fied
or v
ery
satis
fied
with
the
qual
ity o
f th
e fa
cilit
y.
92%
(Tau
rang
a Le
isur
e Li
mite
d) -
06
/07
Act
ual
Whe
ther
peo
ple
in th
e co
mm
unity
kn
ow th
at th
ey c
an
use
Cou
ncil’
s, a
nd
Cou
ncil
prov
ided
, in
door
faci
litie
s (p
erce
ptio
n).
Per
cent
age
of re
side
nts
that
ar
e aw
are
that
Cou
ncil’
s in
door
faci
litie
s ar
e av
aila
ble
for t
he c
omm
unity
to u
se.
*Cou
ncil’
s in
door
faci
litie
s in
clud
e: C
ounc
il-pr
ovid
ed
swim
min
g po
ols,
indo
or
spor
ts fa
cilit
ies,
com
mun
ity
cent
re a
nd c
omm
unity
ha
lls; a
nd c
omm
unity
-sha
re
com
mun
ity h
alls
and
indo
or
spor
ts fa
cilit
ies.
D
ata
Sou
rce:
TC
C -
ann
ual
resi
dent
s’ s
urve
y
%In
crea
sing
Not
ach
ieve
d.
95%
sw
imm
ing
pool
s 90
% in
door
spo
rts
faci
litie
s 87
% c
omm
unity
ce
ntre
s &
hal
ls
65%
com
mun
ity
shar
e ha
lls a
nd
indo
or s
port
s fa
cilit
ies
Ove
rall
a sl
ight
dec
reas
e in
aw
aren
ess
sinc
e 20
14/1
5,
with
a m
ore
notic
eabl
e de
crea
se in
aw
aren
ess
of
the
com
mun
ity s
hare
indo
or
spor
ts fa
cilit
ies.
Not
Ach
ieve
d.
96%
sw
imm
ing
pool
s 93
% in
door
spo
rts
faci
litie
s 89
% c
omm
unity
ce
ntre
s &
hal
ls
73%
com
mun
ity
shar
e ha
lls a
nd
indo
or s
port
s fa
cilit
ies
Ove
rall
a sl
ight
dec
reas
e in
aw
aren
ess
sinc
e 20
12/1
3.
How
ever
, the
re h
as b
een
a si
gnifi
cant
incr
ease
in
awar
enes
s of
the
com
mun
ity
shar
e in
door
spo
rts
faci
litie
s.
34%
- 6
/07
Act
ual
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Par
ticip
atio
n in
re
crea
tion
and
leis
ure
oppo
rtun
ities
(fa
ctua
l)
Tota
l use
r vis
its to
aqu
atic
fa
cilit
ies
(incl
udin
g as
soci
ated
gym
nasi
ums)
. D
ata
Sou
rce:
TC
C
No.
Incr
easi
ngA
chie
ved
- 64
5,38
5.
Aqu
atic
Fac
ilitie
s 64
5,38
5 vi
sits
. A
chie
ved
- 64
2,47
3Th
e 64
2,47
3 to
tal i
s fo
r sw
im/p
ool e
ntry
vis
its.
Oth
er a
ctiv
ities
suc
h as
gy
m m
embe
rshi
p an
d le
arn
to s
wim
pro
gram
mes
are
ad
ditio
nal.
Whi
lst t
he m
easu
re is
sim
ply
“inc
reas
ing”
the
resu
lt is
su
bsta
ntia
lly b
ette
r tha
n th
is y
ears
con
trac
t tar
get o
f 57
0,20
0 vi
sits
.
Ben
chm
ark
to b
e es
tabl
ishe
d.
66 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
RECREATION AND FACILITIESP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
SE
RV
ICE
ME
AS
UR
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Indi
catio
n of
su
stai
nabi
lity
of
exis
ting
spor
ts c
lubs
(fa
ctua
l)
Per
cent
age
of s
port
s cl
ubs
visi
ted
by S
port
Bay
of
Ple
nty
that
hav
e a
curr
ent
stra
tegi
c an
d/or
ope
ratio
nal
plan
in p
lace
. D
ata
Sou
rce:
Spo
rt B
ay O
f P
lent
y
%55
%A
chie
ved
- 60
%60
% o
f spo
rts
club
s w
orke
d w
ith/v
isite
d by
Spo
rt B
OP
ha
ve a
str
ateg
ic a
nd/o
r op
erat
iona
l pla
n in
pla
ce.
Ach
ieve
d -
62%
62%
of s
port
s cl
ubs
wor
ked
with
/vis
ited
by S
port
BO
P
have
a s
trat
egic
and
/or
oper
atio
nal p
lan
in p
lace
.
35%
- 0
9/10
A
ctua
l
Pro
visi
on o
f ind
oor
faci
litie
s (fa
ctua
l)C
ounc
il’s
publ
ic in
door
fa
cilit
ies
are:
S
ub-r
egio
nal l
evel
faci
litie
s:
AS
B A
rena
at B
aypa
rk (9
co
urts
) City
Lev
el: Q
EYC
/ M
emor
ial H
all (
3 co
urts
) .
Loca
l lev
el s
port
s fa
cilit
ies:
M
ount
Spo
rts
Cen
tre
(1co
urt),
Otu
moe
tai A
ctio
n C
entr
e*(1
cou
rt),
Mer
ival
e A
ctio
n C
entr
e*(1
cou
rt),
Aqu
inas
Act
ion
Cen
tre*
(1
cour
t).
Nei
ghbo
urho
od le
vel:
Com
mun
ity h
alls
: Gre
nada
P
ark,
Wel
com
e B
ay,
Mau
ngat
apu
Prim
ary*
, G
reer
ton,
Pap
amoa
, Mat
ua,
Mat
ua P
rimar
y*, P
illan
s P
oint
Prim
ary*
, Otu
moe
tai
Prim
ary*
, Sel
wyn
Rid
ge
Prim
ary*
, Tau
riko
and
Bet
hleh
em. R
ecre
atio
n C
entr
e: P
apam
oa S
port
&
Rec
reat
ion
Cen
tre
Com
mun
ity C
entr
e:
Pap
amoa
, Ara
taki
*
deno
tes
faci
litie
s th
at
have
Com
mun
ity S
hare
A
gree
men
ts. A
ll su
b-re
gion
al
faci
litie
s ar
e st
affe
d, w
hile
so
me
loca
l fac
ilitie
s ar
e st
affe
d an
d th
e re
mai
nder
ha
ve g
et-t
he-k
ey s
ervi
ce.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dS
ub-r
egio
nal f
acili
ties:
12
full
size
d sp
orts
cou
rts
prov
ided
at
AS
B A
rena
at B
aypa
rk
and
QEY
C /
Mem
oria
l Hal
l Lo
cal l
evel
faci
litie
s: 4
full
size
d sp
orts
cou
rts
(3 a
re
com
mun
ity s
hare
cou
rts)
N
eigh
bour
hood
leve
l fa
cilit
ies:
5
com
mun
ity h
alls
, 1
recr
eatio
n ce
ntre
and
2
com
mun
ity c
entr
es.
Not
e: C
ounc
il al
so p
rovi
des
som
e sm
alle
r fac
ilitie
s fo
r co
mm
unity
use
at W
aipu
na
Par
k, C
liff R
d an
d El
izab
eth
Str
eet.
Ach
ieve
dS
ub-r
egio
nal f
acili
ties:
12
full
size
d sp
orts
cou
rts
prov
ided
at
AS
B A
rena
at B
aypa
rk
and
QEY
C /
Mem
oria
l Hal
l Lo
cal l
evel
faci
litie
s: 4
full
size
d sp
orts
cou
rts
(3 a
re
com
mun
ity s
hare
cou
rts)
N
eigh
bour
hood
leve
l fa
cilit
ies:
5
com
mun
ity h
alls
, 1
recr
eatio
n ce
ntre
and
2
com
mun
ity c
entr
es.
Not
e: C
ounc
il al
so p
rovi
des
som
e sm
alle
r fac
ilitie
s fo
r co
mm
unity
use
at W
aipu
na
Par
k, C
liff R
d an
d El
izab
eth
Str
eet.
Ach
ieve
d
GROUPS OF ACTIVITIES | 67
RECREATION AND FACILITIESP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
SE
RV
ICE
ME
AS
UR
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f ind
oor
faci
litie
s (fa
ctua
l)Th
e ne
twor
k of
indo
or
spor
ts fa
cilit
ies
is m
ade
up o
f:
(a) S
ub-r
egio
nal l
evel
fa
cilit
ies
that
pro
vide
1
cour
t per
18,
000
peop
le*,
as
per
the
Indo
or F
acili
ties
Blu
eprin
t. *
Bas
ed o
n su
b-re
gion
al
popu
latio
n, a
s th
ese
faci
litie
s se
rve
the
Wes
tern
B
ay o
f Ple
nty
sub-
regi
on
not j
ust t
he T
aura
nga
City
po
pula
tion.
(b
) Loc
al le
vel f
acili
ties
that
pr
ovid
e 1
cour
t per
39,
000
peop
le*
as p
er th
e In
door
Fa
cilit
ies
Blu
eprin
t. *
Bas
ed o
n Ta
uran
ga
city
’s p
opul
atio
n, a
s th
ese
faci
litie
s pr
imar
ily
serv
ice
thei
r loc
al a
rea.
C
omm
unity
sha
re fa
cilit
ies
are
coun
ted
as .7
5 of
a
cour
t as
they
are
not
fully
av
aila
ble
for p
ublic
use
.
D
ata
Sou
rce:
TC
C
-(a
) Ach
ieve
d
(b) A
chie
ved
(a) A
chie
ved
(b
) Ach
ieve
d(a
) Sub
-reg
iona
l lev
el
faci
litie
s: A
SB
Are
na a
t B
aypa
rk (9
cou
rts)
and
Q
EYC
/ M
emor
ial H
all (
3 co
urts
). Th
ere
is 1
sub
-re
gion
al c
ourt
per
13,
998
peop
le.
(b) L
ocal
leve
l spo
rts
faci
litie
s: M
ount
Spo
rts
Cen
tre
(1co
urt),
Otu
moe
tai
Act
ion
Cen
tre*
(0.7
5 co
urt),
M
eriv
ale
Act
ion
Cen
tre*
(0.7
5 co
urt),
Aqu
inas
Act
ion
Cen
tre*
(0.7
5 co
urt).
The
re
is 1
loca
l lev
el c
ourt
per
37
,175
peo
ple.
(a) A
chie
ved
(b) A
chie
ved
(a) A
chie
ved
- C
urre
ntly
th
ere
is 1
sub
-reg
iona
l le
vel c
ourt
per
13,
801
peop
le. T
his
is b
ased
on
the
subr
egio
nal p
opul
atio
n as
at J
une
2014
, as
thes
e fa
cilit
ies
serv
e th
e su
breg
ion
not j
ust t
he T
aura
nga
City
po
pula
tion.
(b
) Ach
ieve
d -
Cur
rent
ly
ther
e is
1 lo
cal l
evel
cou
rt
per 3
6,61
1 pe
ople
. Thi
s is
ba
sed
on th
e ci
ty p
opul
atio
n as
at J
une
2014
as
thes
e fa
cilit
ies
prim
arily
ser
ve lo
cal
area
s. N
ote:
Com
mun
ity
shar
e fa
cilit
ies
are
coun
ted
as .7
5 of
a c
ourt
as
they
are
no
t ful
ly a
vaila
ble
for p
ublic
us
e.
(a) N
ot A
chie
ved
(b) A
chie
ved
Leve
l of q
ualit
y of
C
ounc
il’s
aqua
tic
faci
litie
s (p
erce
ptio
n)
Per
cent
age
of u
sers
that
are
sa
tisfie
d w
ith th
e qu
ality
of
Cou
ncil’
s aq
uatic
faci
litie
s.
Dat
a S
ourc
e: F
acili
ty
Man
ager
s
%75
%A
chie
ved
- 88
.55%
88.5
5% o
f aqu
atic
use
rs
base
d on
sur
veys
of
Bay
wav
e an
d M
t Hot
Poo
ls
are
satis
fied
or v
ery
satis
fied
with
the
qual
ity o
f the
fa
cilit
ies.
Ach
ieve
d -
92.8
%R
esul
ts a
re fr
om B
ay V
enue
s Lt
d su
rvey
of u
sers
. 92
.8%
of a
quat
ic u
sers
re
port
ed b
eing
sat
isfie
d or
ver
y sa
tisfie
d w
ith th
e qu
ality
of t
he fa
cilit
y.
Wat
er q
ualit
y at
aq
uatic
faci
litie
s (fa
ctua
l)
Per
cent
age
com
plia
nce
with
w
ater
qua
lity
stan
dard
s (N
Z 58
26:2
000)
at e
ach
aqua
tic
faci
lity.
Dat
a S
ourc
e: F
acili
ty
Man
ager
s
%10
0%N
ot a
chie
ved:
97
.7%
as
at 3
1st
Mar
ch 2
015
Whi
le th
e LT
P a
nd A
nnua
l P
lan
targ
et h
as n
ot b
een
achi
eved
, the
Bay
Ven
ues
cont
ract
targ
et fo
r wat
er
qual
ity is
80%
com
plia
nce
and
best
pra
ctic
e is
90%
, bo
th o
f whi
ch h
ave
been
ex
ceed
ed.
Not
ach
ieve
d -
96%
Not
e: T
he B
ay V
enue
s co
ntra
ct ta
rget
for w
ater
qu
ality
is 8
0% c
ompl
ianc
e an
d be
st p
ract
ice
is 9
0%
both
of w
hich
hav
e be
en
exce
eded
.
68 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
RECREATION AND FACILITIESP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
SE
RV
ICE
ME
AS
UR
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Poo
l saf
ety
(fact
ual)
Per
cent
age
com
plia
nce
with
poo
l saf
ety
stan
dard
s as
defi
ned
by P
oolS
afe
NZ.
Dat
a so
urce
: Fac
ility
M
anag
ers
%10
0%A
chie
ved:
100
%
Com
plia
nce
All
five
aqua
tic fa
cilit
ies
achi
eved
Poo
lsaf
e ac
cred
itatio
n in
201
5.
Ach
ieve
d -
100%
All
five
aqua
tic fa
cilit
ies
achi
eved
Poo
lsaf
e ac
cred
itatio
n in
201
4.
GROUPS OF ACTIVITIES | 69
OPEN SPACE
WHAT WE DOOpen Space provides the space for community and recreational opportunities, as well as benefiting the landscape and contributing to ecological protection and enhancement.
Through this activity we:• Manage parks, neighbourhood reserves, sports fields,
natural areas
• Develop and manage cycling paths and linkages that also support transportation goals.
• Develop and manage amenities including playgrounds, public toilets, street trees, street gardens, park furniture, barbeques and skate parks.
below along the Waikareao walkway.
• The Tauranga Domain World War One Memorial Gates were renewed. This was carried out in time for the successful Anzac Day commemoration held at Tauranga Domain.
• Restoration works on McCardles Bush around the Waikareao walkway have been carried out.
Sportsfield lighting:
• To help achieve Council’s level of service for supply of sportsfields, additional floodlights were provided at Greerton Park and Blake Park.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Customer satisfaction
There was a 10% increase in the number of Tauranga residents that feel that Tauranga has enough open space as identified through Council’s annual residents perception survey.
Customer satisfaction levels with the quality of local playgrounds have increased further this year. This highlights that while the quantity targets for playground provision are not being achieved, there are high levels of satisfaction with the quality of existing playgrounds provided in local areas.
Popularity of local sites
There was a significant increase in the numbers of people walking up Mauao and around the Waikareao walkway. This is a fantastic outcome both in terms of people living healthy active lifestyles and making the most of the opportunities provided by the open space network.
HOW DOES THIS AFFECT YOU?Providing access to areas for recreation, leisure and sport contributes to a healthy and happy city. Open spaces help to attract and hold community events. They contribute to having an attractive and liveable city, with preserved cultural landscapes and restored and enhanced ecosystems.
KEY PROJECTSUpgrades and restoration work:
• Fergusson Park Seawall was upgraded to continue to provide protection to the reserve area.
• The Tauranga Domain bank was stabilised, again to provide protection to the reserve area above, and
CITY VISION
Easy & Safe to Move Around
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Clean, green, valued environment
A great place to grow up
70 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OPEN SPACE
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Open Space Renewal Works 932 798 (134) Overspend partly offset by Lotteries Commission Grant for WWI memorial gates at Tauranga Domain.
Various Land Purchases 4,191 4,698 507 Land purchase at Mount Maunganui still under negotiation at year end.
Sportsfield Development 450 635 185 Unspent budget carried forward to 2016 financial year due to delays associated with partnership due diligence.
TECT All Terrain Sub Regional Park Development
0 380 380 Budget for cell phone tower unspent due to changing circumstances in the communications industry. This has been carried forward to the 2016 financial year.
Waipuna Park - Development 101 70 (31) Budget required for this development was revised to $95k during annual plan process, therefore budget exceedance was insignificant.
Blake Park - Cricket Pavilion, Public Toilets and Changing Rooms
27 0 (27) Overspend due to unclaimed contribution to Bay Oval Pavillion from 2013.
Coastal Structures (Parks and Leisure) 337 349 12 Minor variance.
Parau Farms Development Stage 1 60 100 40 Unspent budget carried forward to 2016 financial year due to delays associated with partnership due diligence.
Blake Park - Irrigate field 1 & design & install central car park
964 916 (48) Overspend due to unforeseen pedestrian access and landscaping changes.
Arataki Community Funding Project 0 51 51 This project required community funding in order to proceed. The budget is representative of anticipated funding, not actual budget.
Tauranga Domain Bank Stabilisation 438 364 (74) Overspend due to unforeseen ground conditions whilst installing ground anchor stabilisation system.
GROUPS OF ACTIVITIES | 71
OPEN SPACEP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
The
open
spa
ce
netw
ork
prov
ides
co
mm
unity
an
d re
crea
tion
oppo
rtun
ities
(p
erce
ptio
n)
Per
cent
age
of re
side
nts
that
fe
el T
aura
nga
has
enou
gh,
and
enou
gh v
arie
ty o
f, pa
rks
or g
reen
spa
ce.
Dat
a S
ourc
e: T
CC
- a
nnua
l re
side
nts’
sur
vey.
%75
%A
chie
ved
- 86
%Th
e pe
rcen
tage
of
resp
onde
nts
who
wer
e Ve
ry
Sat
isfie
d or
Sat
isfie
d w
ith
the
amou
nt o
f par
ks a
nd
gree
n sp
ace
has
incr
ease
d co
mpa
red
to la
st y
ears
re
sults
. Th
ose
in th
e Ve
ry
Sat
isfie
d ca
tego
ry h
as
incr
ease
d by
5%
.
Ach
ieve
d -
76%
The
perc
enta
ge o
f re
spon
dent
s in
201
4 w
ho
wer
e Ve
ry S
atis
fied
or
Sat
isfie
d w
ith th
e am
ount
of
par
ks a
nd g
reen
spa
ce
has
rem
aine
d si
mila
r to
la
st y
ears
resu
lts.
The
perc
enta
ge o
f tho
se in
the
very
sat
isfie
d ha
d in
crea
sed
by 3
%.
62%
- 0
6/07
A
ctua
l
Leve
l of p
rote
ctio
n of
the
natu
ral
envi
ronm
ent (
fact
ual)
Am
ount
of p
ublic
land
that
is
pro
tect
ed s
peci
fical
ly
for e
colo
gica
l, cu
ltura
l, la
ndsc
ape
or c
onse
rvat
ion
purp
oses
(pro
tect
ion
in
the
form
of D
istr
ict P
lan
ecol
ogic
ally
sen
sitiv
e ar
ea
zone
s, u
nder
the
Res
erve
s A
ct, Q
EII c
oven
ants
or
Dep
artm
ent o
f Con
serv
atio
n la
nd).
Dat
a S
ourc
e: T
CC
-In
crea
sing
Not
ach
ieve
d.
No
addi
tiona
l lan
d ha
s be
en p
urch
ased
or
ves
ted
this
yea
r.
Ecol
ogic
al A
reas
- 8
74 H
a Q
EII C
oven
ante
d (M
atua
S
altm
arsh
) - 1
6.34
Ha
Land
cla
ssifi
ed u
nder
R
eser
ves
Act
106
6 -
Ha
Land
adm
inis
tere
d by
the
Dep
artm
ent o
f Con
serv
atio
n -
268.
70 H
a
Not
ach
ieve
d.
Ecol
ogic
al A
reas
-
874
Ha
QEI
I Cov
enan
ted
(Mat
ua S
altm
arsh
) -
16.3
4 H
a La
nd c
lass
ified
un
der R
eser
ves
Act
106
6 -
Ha
Land
adm
inis
tere
d by
the
Dep
artm
ent
of C
onse
rvat
ion
- 26
8.70
Ha
No
addi
tiona
l lan
d ha
s be
en
purc
hase
d or
ves
ted
this
ye
ar.
Bas
elin
e to
be
esta
blis
hed
10/1
1
Leve
l of a
cces
sibi
lity
of p
layg
roun
ds
(fact
ual)
Per
cent
age
of re
side
nts
in
urba
n ar
eas
that
are
with
in
500m
of a
pla
ygro
und
(or w
ithin
400
m in
an
inte
nsifi
catio
n ar
ea).
* Th
e ad
opte
d lo
ng-t
erm
ta
rget
is 9
5%, i
t is
not
antic
ipat
ed th
at th
is w
ill b
e ac
hiev
ed w
ithin
this
ten
year
pe
riod.
D
ata
Sou
rce:
TC
C
%65
%N
ot a
chie
ved
- 57
%P
layg
roun
ds c
ontin
ue to
be
pro
vide
d in
new
gro
wth
ar
eas
as p
art o
f the
loca
l ne
ighb
ourh
ood
rese
rve
requ
irem
ent.
This
figu
re
how
ever
refle
cts
that
urb
an
grow
th h
as e
xcee
ded
the
prov
isio
n of
pla
ygro
unds
in
orde
r to
mee
t the
targ
ets
set
for 2
014/
15.
Not
ach
ieve
d -
56%
One
new
pla
ygro
und
was
co
mpl
eted
this
yea
r on
the
Wat
erfro
nt. D
espi
te th
is th
e pe
rfor
man
ce re
sult
refle
cts
popu
latio
n gr
owth
that
has
ex
ceed
ed th
e pr
ovis
ion
of
play
grou
nds.
65%
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
Per
form
ance
mea
sure
s re
gard
ing
resp
onse
tim
es a
re b
ased
on
the
Acc
ela
Ass
et S
yste
m w
here
wor
k or
ders
are
sup
plie
d to
TC
C c
ontr
acto
rs.
Ther
e m
ay b
e so
me
varia
nce
to re
spon
se ti
min
g re
cord
ed in
the
cust
omer
resp
onse
mod
ule
due
to s
yste
m o
r oth
er is
sues
.
72 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OPEN SPACEP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of a
cces
sibi
lity
of o
pen
spac
e ar
eas
(fact
ual)
Per
cent
age
of h
ouse
hold
s th
at a
re w
ithin
500
m o
f an
open
spa
ce a
rea*
. *
The
adop
ted
long
-ter
m
targ
et is
95%
, it i
s no
t an
ticip
ated
that
this
will
be
achi
eved
with
in th
is te
n ye
ar
perio
d.
Dat
a S
ourc
e: T
CC
%92
%N
ot a
chie
ved
- 87
.8%
The
purc
hase
of a
dditi
onal
op
en s
pace
will
not
alw
ays
keep
pac
e w
ith th
e gr
owth
of
the
popu
latio
n so
the
abili
ty to
ach
ieve
this
targ
et
will
diff
er fr
om y
ear t
o ye
ar
depe
ndin
g on
the
amou
nt
of g
row
th th
at o
ccur
s an
d th
e am
ount
of l
and
purc
hase
th
at m
ay o
ccur
in th
at s
ame
year
.
Not
ach
ieve
d -
87%
The
netw
ork
of o
pen
spac
es
has
not b
een
expa
nded
this
ye
ar d
espi
te g
eogr
aphi
c po
pula
tion
grow
th s
low
ly
incr
easi
ng.
It is
ant
icip
ated
th
is s
ituat
ion
will
cha
nge
in
2015
as
area
s in
Pap
amoa
Ea
st (W
aira
kei)
star
t to
deve
lop.
85%
GROUPS OF ACTIVITIES | 73
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
The
open
spa
ce
netw
ork
prov
ides
co
mm
unity
an
d re
crea
tion
oppo
rtun
ities
(p
erce
ptio
n)
Of r
esid
ents
that
use
Ta
uran
ga’s
pla
ygro
unds
, the
pe
rcen
tage
that
are
sat
isfie
d w
ith th
e qu
ality
of t
heir
loca
l pl
aygr
ound
. D
ata
Sou
rce:
TC
C –
ann
ual
resi
dent
s’ s
urve
y
%80
%A
chie
ved
- 89
%S
atis
fact
ion
leve
ls h
ave
risen
furt
her t
his
year
with
th
e pe
rcen
tage
of p
eopl
e ve
ry s
atis
fied
reac
hing
th
e hi
ghes
t lev
el o
f 38%
. Th
is h
ighl
ight
s th
at w
hile
w
e ar
e no
t kee
ping
pac
e w
ith th
e qu
antit
y ta
rget
s fo
r pla
ygro
und
prov
isio
n,
ther
e ar
e hi
gh le
vels
of
satis
fact
ion
with
the
qual
ity
of e
xist
ing
play
grou
nds
prov
ided
in lo
cal a
reas
.
Ach
ieve
d -
88%
Sat
isfa
ctio
n le
vels
hav
e ris
en th
is y
ear w
ith a
lmos
t 9
out o
f 10
peop
le s
urve
yed
eith
er V
ery
satis
fied
or
satis
fied
with
Tau
rang
a’s
play
grou
nds.
65%
(thi
s re
spon
se w
as
from
the
54%
of
resi
dent
s su
rvey
ed
that
sai
d th
ey h
ad
visi
ted
thei
r loc
al
play
grou
nd a
t lea
st
once
ove
r the
pas
t ye
ar)
The
open
spa
ce
netw
ork
prov
ides
re
crea
tion
oppo
rtun
ities
(p
erce
ptio
n)
Per
cent
age
of s
port
s fie
ld
user
s th
at a
re s
atis
fied
with
th
e qu
ality
of t
he p
layi
ng
surf
ace.
D
ata
Sou
rce:
TC
C –
spo
rts
field
use
rs’ s
urve
y)
%87
%N
ot re
port
ed.
This
sur
vey
was
not
un
dert
aken
in 1
4/15
as
spor
ts fi
eld
user
feed
back
w
as re
ceiv
ed th
roug
h a
diffe
rent
pro
cess
as
part
of
the
2014
/15
spor
tsfie
ld
dem
and
anal
ysis
pro
ject
. Th
is h
as p
rovi
ded
anec
dota
l in
form
atio
n ra
ther
than
qu
antit
ativ
e in
form
atio
n re
quire
d to
det
erm
ine
whe
ther
the
targ
et h
as b
een
achi
eved
. O
f the
20
win
ter
spor
ts c
lubs
sur
veye
d no
co
mpl
aint
s or
crit
icis
ms
was
rece
ived
with
resp
ect
to g
roun
ds m
aint
enan
ce o
r pr
esen
tatio
n. C
omm
ent w
as
mad
e w
ith re
gard
to a
cces
s to
spo
rtsfi
eld
flood
light
s an
d ch
angi
ng ro
om fa
cilit
ies
durin
g pe
ak ti
mes
. A n
umbe
r of
foot
ball
club
s ex
pres
sed
conc
ern
abou
t the
incr
ease
in
spo
rtsfi
eld
utili
satio
n an
d th
e im
pact
that
this
will
hav
e on
fiel
d qu
ality
. Sum
mer
co
des
(Cric
ket a
nd s
oftb
all)
expr
esse
d op
port
unity
for
impr
oved
sur
face
s su
ch
as a
rtifi
cial
cric
ket w
icke
ts,
trai
ning
faci
litie
s an
d so
ftbal
l di
amon
ds.
Ach
ieve
d -
100%
Res
pond
ents
rate
d th
e sp
orts
sur
face
s th
ey u
se a
s ei
ther
ave
rage
(17%
), hi
gh
(66%
) or v
ery
high
(17%
).
This
sho
ws
an im
prov
ed
cust
omer
sat
isfa
ctio
n ra
ting
whe
n co
mpa
red
to la
st y
ear
whe
re 1
2 %
of r
espo
nden
ts
rate
d th
e qu
ality
of p
layi
ng
surf
aces
as
low
.
70%
- 0
7/08
A
ctua
l
OPEN SPACE
74 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of r
eser
ve
man
agem
ent p
lan
impl
emen
tatio
n (fa
ctua
l)
Res
erve
man
agem
ent p
lan
(RM
P) i
mpl
emen
tatio
n in
te
rms
of p
roje
cts
unde
rtak
en
to d
eliv
er o
n R
MP
act
ions
, co
mpa
ring
actu
al to
pla
nned
im
plem
enta
tion
each
yea
r. D
ata
Sou
rce:
TC
C
%10
0%A
chie
ved
- 10
0%A
ll pr
ogra
mm
ed p
roje
cts
for
the
year
wer
e co
mpl
eted
, w
ith th
e ad
ditio
n of
the
Taur
anga
Dom
ain
Gat
es
as p
art o
f the
Anz
ac D
ay
com
mem
orat
ions
.
Not
ach
ieve
d -
92%
Twel
ve p
roje
cts
in th
e pr
ogra
mm
e w
ere
deriv
ed
from
Res
erve
Man
agem
ent
Pla
ns.
All
proj
ects
wer
e co
mpl
eted
exc
ept f
or th
e de
velo
pmen
t of t
he B
lake
P
ark
Car
park
. Th
is p
roje
ct
will
be
com
plet
ed in
the
2014
/201
5 ye
ar.
95%
- 0
9/10
A
ctua
l
Volu
ntee
r pa
rtic
ipat
ion
in
envi
ronm
enta
l re
stor
atio
n an
d en
hanc
emen
t (fa
ctua
l)
Num
ber o
f vol
unte
er h
ours
sp
ent o
n th
e fo
llow
ing
proj
ects
/ si
tes:
-
Coa
stca
re
- K
opur
erer
ua V
alle
y -
McL
aren
Fal
ls
- U
rban
Gre
en S
pace
-
Mau
ao
Dat
a S
ourc
e: D
iffer
ent f
or
each
: -
BO
PR
C/T
CC
-
TCC
-
TCC
-
TEC
-
TCC
No.
of
hour
s20
,000
Not
ach
ieve
d -
11,7
99Vo
lunt
eer h
ours
hav
e in
crea
sed
due
to m
ore
focu
s be
ing
plac
ed o
n th
e m
anag
emen
t and
co
-ord
inat
ion
of v
olun
teer
gr
oups
Not
ach
ieve
d -
5116
Volu
ntee
r num
bers
are
lo
wer
this
yea
r due
to th
e fa
ct th
at th
ere
wer
e no
co
mm
unity
pla
ntin
g da
ys
at K
opur
erer
ua V
alle
y in
pa
rtne
rshi
p w
ith T
aura
nga
Rot
ary
- as
app
licat
ions
w
ere
unsu
cces
sful
in
gett
ing
fund
ing
for p
lant
ing.
M
cLar
en F
alls
Par
k st
uden
t vo
lunt
eer t
hat l
ived
on
site
le
ft re
sulti
ng in
sho
rtfa
ll of
90
0 ho
urs.
Coa
stca
re: 1
061
hour
s, K
opur
erer
ua V
alle
y:
435
hour
s, M
cLar
en F
alls
P
ark:
320
0 ho
urs,
Mau
ao:
420
hour
s.
Coa
stca
re: 3
,506
ho
urs
Har
bour
: 3,
250
hour
s K
opur
erer
ua
Valle
y:2,
095
hour
s M
cLar
en F
alls
: 15
,568
hou
rs
Mau
ao: 5
29 h
ours
U
rban
Gre
en
Spa
ce: N
/A -
09/
10
Act
ual
OPEN SPACE
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Rem
oval
of c
oast
al
encr
oach
men
ts
(fact
ual)
20 c
oast
al e
ncro
achm
ents
ar
e re
mov
ed e
ach
year
D
ata
Sou
rce:
TC
C
No.
20N
ot a
chie
ved
- 10
Due
to th
e in
crea
sed
area
of
the
dune
pro
file
and
the
prol
ific
amou
nt o
f wee
ds
only
10
encr
oach
men
t site
s w
ere
reso
lved
this
yea
r.
Ach
ieve
d.Th
e pr
ogra
mm
e co
mm
ence
d in
Kar
ewa
Par
ade
and
has
mov
ed
wes
t ove
r the
last
4 y
ears
. Th
e ta
rget
are
a fo
r 201
4 ha
s be
en th
e G
irven
Roa
d ar
ea o
f Oce
anbe
ach
Roa
d.
The
Reg
iona
l Cou
ncil
has
cont
inue
d to
ass
ist i
n de
liver
ing
a co
mpr
ehen
sive
en
croa
chm
ent r
emov
al/
rest
orat
ion/
Coa
st C
are
proj
ect.
19 fu
lly c
ompl
ete
plus
15
part
ially
co
mpl
ete
- 09
/10
Act
ual
GROUPS OF ACTIVITIES | 75
OPEN SPACELE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f reg
iona
l an
d su
b-re
gion
al
park
s (fa
ctua
l)
Num
ber,
type
, siz
e an
d lo
catio
n of
regi
onal
and
sub
-re
gion
al p
arks
. D
ata
Sou
rce:
TC
C
No.
3A
chie
ved
3 su
breg
iona
l par
ks h
ave
been
pur
chas
ed o
ver t
he
last
10
year
s an
d al
l are
op
en to
the
publ
ic.
Thes
e ar
e P
apam
oa H
ills
Reg
iona
l P
ark
(now
ow
ned
and
oper
ated
by
the
BO
PR
C),
TEC
T A
ll Te
rrai
n P
ark
and
Huh
arua
Par
k. T
hese
pa
rks
prov
ide
wel
l ove
r 20
00 h
ecta
res
of la
nd fo
r a
dive
rsity
of a
ctiv
ities
to
be u
nder
take
n on
and
for
prot
ectio
n of
sig
nific
ant s
ites
and
land
scap
es.
An
upda
ted
vers
ion
of
the
Join
t TC
C/W
BO
PD
C
Sub
regi
onal
Par
ks P
olic
y w
as a
dopt
ed b
y bo
th
coun
cils
in e
arly
201
2.
Ach
ieve
d3
subr
egio
nal p
arks
hav
e be
en p
urch
ased
ove
r the
la
st 1
0 ye
ars
and
all a
re
open
to th
e pu
blic
. Th
ese
are
Pap
amoa
Hill
s R
egio
nal
Par
k (n
ow o
wne
d an
d op
erat
ed b
y th
e B
OP
RC
), TE
CT
All
Terr
ain
Par
k an
d H
uhar
ua P
ark.
The
se
park
s pr
ovid
e w
ell o
ver
2000
hec
tare
s of
land
for
a di
vers
ity o
f act
iviti
es to
be
und
erta
ken
on a
nd fo
r pr
otec
tion
of s
igni
fican
t site
s an
d la
ndsc
apes
. A
n up
date
d ve
rsio
n of
th
e Jo
int T
CC
/WB
OP
DC
S
ubre
gion
al P
arks
Pol
icy
was
ado
pted
by
both
co
unci
ls in
ear
ly 2
012.
Pap
amoa
Hill
s R
egio
nal P
ark,
w
hich
is o
wne
d by
the
regi
onal
co
unci
l and
m
anag
ed b
y TC
C
Pro
visi
on o
f dis
able
d fa
cilit
ies
in p
ublic
to
ilets
(fac
tual
)
Num
ber a
nd p
erce
ntag
e of
pub
lic to
ilets
that
hav
e di
sabl
ed fa
cilit
ies.
D
ata
Sou
rce:
TC
C
No.
and
%
Incr
easi
ngA
chie
ved
73%
(60
of 8
2)A
new
toi
let b
lock
was
bu
ilt a
t Mac
ville
Par
k th
at
inco
rpor
ated
dis
able
d fa
cilit
ies.
In
addi
tion
to th
is
refu
rbis
hmen
ts o
ccur
red
at M
axw
ells
Rd
Res
erve
&
Bea
ch R
oad
Res
erve
with
bo
th n
ow h
avin
g di
sabl
ed
faci
litie
s.
Ach
ieve
d 72
% (5
7 of
79)
New
faci
litie
s ar
e de
velo
ped
acco
rdin
g to
cod
e. O
lder
fa
cilit
ies
are
retr
ofitt
ed
durin
g th
e ye
ar to
ens
ure
an
ongo
ing
impr
ovem
ent i
n th
e le
vels
of c
ompl
ianc
e.
0.18
Pro
visi
on o
f pub
lic
toile
ts -
acce
ssib
ility
(fa
ctua
l)
Ope
ning
hou
rs o
f pub
lic
toile
ts in
the
Taur
anga
CB
D
and
Mou
nt M
aung
anui
and
G
reer
ton
neig
hbou
rhoo
d ce
ntre
s ar
e:
at le
ast 8
am-9
pm in
sum
mer
an
d at
leas
t 8am
-8pm
in
win
ter,
with
man
y be
ing
open
long
er h
ours
. D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dO
peni
ng ti
mes
hav
e re
mai
ned
cons
iste
nt w
ith
the
prev
ious
yea
r, so
me
adju
stm
ents
mad
e to
sui
t us
er re
quire
men
ts.
All
open
ing
times
ach
ieve
d.
Ach
ieve
dO
peni
ng ti
mes
hav
e re
mai
ned
cons
iste
nt w
ith
the
prev
ious
yea
r, so
me
adju
stm
ents
mad
e to
sui
t us
er re
quire
men
ts.
All
open
ing
times
ach
ieve
d.
At l
east
8am
–
9pm
in s
umm
er
and
at le
ast 8
am –
8p
m in
win
ter,
with
m
any
bein
g op
en
long
er
76 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OPEN SPACELE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f pub
lic
toile
ts -
cle
anin
g an
d m
aint
enan
ce
(fact
ual)
Pub
lic to
ilets
are
cle
aned
re
gula
rly a
nd m
aint
enan
ce is
ca
rrie
d ou
t as
requ
ired
(for
repa
irs) a
nd a
s pl
anne
d (fo
r pl
anne
d re
new
als)
. D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dA
ll O
pen
Spa
ce A
ctiv
ity
publ
ic to
ilets
are
incl
uded
in
a cl
eani
ng a
nd m
aint
enan
ce
cont
ract
. The
man
agem
ent
of v
anda
lism
is d
one
on a
si
te b
y si
te b
asis
with
som
e to
ilets
hav
ing
gate
s in
stal
led
to m
anag
e ac
cess
.
Ach
ieve
dA
ll O
pen
Spa
ce A
ctiv
ity
publ
ic to
ilets
are
incl
uded
in
a cl
eani
ng a
nd m
aint
enan
ce
cont
ract
. The
man
agem
ent
of v
anda
lism
is d
one
on a
si
te b
y si
te b
asis
with
som
e to
ilets
hav
ing
gate
s in
stal
led
to m
anag
e ac
cess
.
Ach
ieve
d -
09/1
0 A
ctua
l
Pro
visi
on o
f pl
aygr
ound
net
wor
k-
expe
rienc
es (f
actu
al)
Cou
ncil’
s ne
twor
k of
pl
aygr
ound
s pr
ovid
es fo
r a
varie
ty o
f exp
erie
nces
fo
r you
ng p
eopl
e. S
ome
play
grou
nds
are
targ
eted
at
olde
r or y
oung
er c
hild
ren,
to
mee
t pre
dom
inan
t loc
al
dem
and.
D
ata
Sou
rce:
TC
C
-A
var
iety
of
equi
pmen
t is
inst
alle
d ea
ch
year
Ach
ieve
dTh
e C
ity h
as tw
o ne
w
play
grou
nds
at th
e La
kes
and
anot
her o
ne a
t Gol
den
San
ds w
ith e
ach
havi
ng a
va
riety
of p
lay
expe
rienc
es.
At G
olde
n S
ands
ther
e is
a
larg
e pl
aygr
ound
at t
he
entr
ance
to th
e su
bdiv
isio
n,
and
as y
ou m
ove
furt
her
into
the
subd
ivis
ion
the
seco
nd p
layg
roun
d is
sm
alle
r allo
win
g fo
r mor
e gr
een
area
. Th
is a
ppro
ach
reco
gnis
es th
at s
ectio
n si
zes
are
slig
htly
sm
alle
r th
an o
ther
are
as in
Pap
amoa
an
d he
lp to
mak
e th
e op
en s
pace
net
wor
k an
im
port
ant f
ocal
poi
nt fo
r thi
s co
mm
unity
.
Ach
ieve
dO
ne n
ew p
layg
roun
d in
corp
orat
ing
a va
riety
of
equi
pmen
t was
dev
elop
ed
by C
ounc
il on
The
Tau
rang
a W
ater
front
.
Ach
ieve
d -
09/1
0 A
ctua
l
Pro
visi
on o
f pl
aygr
ound
net
wor
k sa
fety
(fac
tual
)
All
play
grou
nds
mee
t ap
prop
riate
saf
ety
stan
dard
s D
ata
Sou
rce:
TC
C
%92
%N
ot a
chie
ved
- 89
%Th
e P
layg
roun
ds w
ere
inde
pend
ently
Aud
ited
in
May
201
5 . T
he M
ount
/P
apam
oa a
rea
rece
ived
a
92%
com
plia
nce
scor
e an
d th
e Ta
uran
ga a
rea
rece
ived
an
87%
sco
re w
hich
gav
e an
ave
rage
sco
re o
f 89%
fo
r the
city
- T
he m
ajor
ity o
f ite
ms
that
are
non
com
plia
nt
are
easi
ly &
qui
ckly
rect
ified
by
Cou
ncils
con
trac
tors
. The
sc
hool
ow
ned
play
grou
nds
cont
ribut
e to
the
non
com
plia
nce
how
ever
thre
e of
thes
e co
mm
unity
sha
re
play
grou
nd a
gree
men
ts a
re
to e
xpire
this
yea
r and
will
no
t be
rene
wed
. G
oing
fo
rwar
d th
is w
ill im
prov
e C
ounc
il’s
com
plia
nce
ratin
g.
Not
ach
ieve
d -
89%
All
play
grou
nds
wer
e in
depe
nden
tly a
udite
d in
May
201
4. 8
8.9%
of
asse
ts w
ere
mea
sure
d as
co
mpl
iant
with
the
New
Ze
alan
d S
tand
ard.
The
m
ajor
ity o
f ite
ms
that
wer
e no
n-co
mpl
iant
are
eas
ily
and
quic
kly
rem
edie
d an
d w
ill b
e ad
dres
sed
with
C
ounc
il’s
mai
nten
ance
co
ntra
ctor
. 9.
4% o
f the
non
co
mpl
ianc
es is
in s
choo
l ow
ned
(com
mun
ity s
hare
) pl
aygr
ound
s an
d th
e ite
ms
will
be
rais
ed w
ith th
em.
0.8
GROUPS OF ACTIVITIES | 77
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f st
reet
gar
dens
-
mai
nten
ance
(fa
ctua
l)
All
stre
et g
arde
ns*
for w
hich
C
ounc
il is
resp
onsi
ble
are
mai
ntai
ned
regu
larly
(re
port
ed v
ia th
e nu
mbe
r of
mai
nten
ance
vis
its e
ach
year
and
the
tota
l are
a m
aint
aine
d ea
ch y
ear).
*
Excl
udes
the
annu
al
(bed
ding
) gar
dens
. **
Add
ition
al a
reas
of s
tree
t ga
rden
s ar
e ve
sted
to
Cou
ncil
as n
ew s
ubdi
visi
ons
are
deve
lope
d, s
o th
e to
tal
area
is n
ot w
ithin
Cou
ncil’
s di
rect
con
trol
. D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dTh
ere
are
1013
36m
2 of
gard
ens
on c
ontr
act.
The
av
erag
e st
reet
gar
den
rece
ives
26
visi
ts p
er
year
. 44
9m2 o
f gar
dens
w
ere
rem
oved
as
part
of
deliv
erin
g th
e le
vels
of
serv
ice
polic
y th
at lo
oks
for
gard
ens
to b
e fo
cuss
ed in
hi
gh p
rofil
e zo
nes
only
.
Ach
ieve
dTh
ere
are
96,9
26m
2 of
gard
ens
on c
ontr
act.
The
av
erag
e st
reet
gar
den
rece
ives
26
visi
ts p
er
year
. 96
1m2 o
f gar
dens
w
ere
rem
oved
as
part
of
del
iver
ing
the
leve
ls
of s
ervi
ce p
olic
y th
at
look
s fo
r gar
dens
to b
e fo
cuss
ed in
hig
h pr
ofile
zo
nes
only
. A
dis
crep
ancy
in
the
over
all t
otal
are
a of
as
set,
com
pare
d to
201
3,
was
iden
tified
dur
ing
data
pre
para
tion
for t
he
mov
e in
to a
new
ass
et
man
agem
ent s
yste
m.
This
mea
nt a
redu
ctio
n of
58
76m
2 of g
arde
ns o
n th
e co
ntra
ct u
sed
to d
eter
min
e th
is p
erfo
rman
ce m
easu
re.
Ach
ieve
d To
tal
area
of s
tree
t ga
rden
s =
88,2
53
m2
Pro
visi
on o
f str
eet
gard
ens
- m
inim
um
size
(fac
tual
)
Min
imum
siz
e of
str
eet
gard
ens
in n
ew s
ubdi
visi
ons.
(th
ere
is n
o m
axim
um s
ize)
D
ata
Sou
rce:
TC
C
m2
45 m
2A
chie
ved
Sub
divi
sion
land
scap
ing
plan
s ha
ve b
een
man
aged
to
ens
ure
that
all
new
ga
rden
s co
mpl
y w
ith th
is
stan
dard
.
Ach
ieve
dS
ubdi
visi
on la
ndsc
apin
g pl
ans
have
bee
n m
anag
ed
to e
nsur
e th
at a
ll ne
w
gard
ens
com
ply
with
this
st
anda
rd.
45 m
2
Pro
visi
on o
f str
eet
gard
ens-
upg
radi
ng
(fact
ual)
Are
a of
str
eet g
arde
ns th
at
is u
pgra
ded
each
yea
r with
in
the
appr
oved
bud
get.
Dat
a S
ourc
e: T
CC
m2
4,00
0 m
2N
ot a
chie
ved
- 3,
775
m2
This
wor
k ha
s in
clud
ed
rem
ovin
g ga
rden
s on
site
s th
at d
o no
t com
ply
with
C
ounc
il’s
leve
l of s
ervi
ce
on s
tree
t gar
den
loca
tion.
Th
e w
ork
prog
ram
me
was
no
t abl
e to
be
achi
eved
this
ye
ar d
ue to
oth
er p
riorit
ies
with
in th
e op
en s
pace
wor
k pr
ogra
mm
e.
Not
ach
ieve
d -
3,24
2 m
2
This
wor
k ha
s in
clud
ed
rem
ovin
g ga
rden
s on
site
s th
at d
o no
t com
ply
with
C
ounc
il’s
LOS
pol
icy
on
stre
et g
arde
n lo
catio
n.
The
prog
ram
me
was
not
fu
lly d
eliv
ered
due
to
mai
nten
ance
issu
es ta
king
pr
iorit
y.
Non
e
OPEN SPACE
78 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Saf
ety
of c
oast
al
stru
ctur
es (f
actu
al)
Pro
gres
s to
war
ds a
chie
ving
co
mpl
ianc
e w
ith B
ay o
f P
lent
y R
egio
nal C
ounc
il re
sour
ce c
onse
nt c
ondi
tions
fo
r coa
stal
str
uctu
res
(num
ber a
chie
ved
com
pare
d to
the
plan
ned
prog
ram
me
each
yea
r, as
wel
l as
tota
l nu
mbe
r tha
t are
com
plia
nt).
* Th
ere
are
a to
tal o
f 233
co
asta
l str
uctu
res
man
aged
by
this
act
ivity
. Of t
hese
, 35
hav
e be
en a
sses
sed
as
bein
g in
‘poo
r’ or
‘ver
y po
or’
cond
ition
. **
Cou
ncil’
s up
grad
e pr
ogra
mm
e fo
cuse
s on
th
e 35
wor
st c
ondi
tion
stru
ctur
es a
nd w
ill e
nsur
e al
l 35
com
ply
with
reso
urce
co
nsen
t con
ditio
ns o
ver t
he
next
15
year
s.
Dat
a S
ourc
e: T
CC
No.
2 ad
ditio
nal
stru
ctur
es.
Not
ach
ieve
d -
1 st
ruct
ure
was
co
mpl
eted
.
The
sea
wal
l at F
ergu
sson
P
ark
was
com
plet
ed a
t a
leng
th o
f 335
m in
clud
ing
1 bo
at ra
mp
and
2 se
ts o
f st
eps.
Cou
ncil
revi
ewed
th
e pr
ogra
mm
e of
del
iver
y to
ach
ieve
this
mea
sure
an
d th
roug
h th
e Lo
ng T
erm
P
lan
proc
ess
has
incr
ease
d fu
ndin
g to
ach
ieve
the
cons
ent c
ondi
tions
ove
r a
shor
ter p
erio
d of
tim
e.
Not
ach
ieve
d -
1 st
ruct
ure
was
co
mpl
eted
.
The
Dai
sy H
ardw
ick
wal
kway
coa
stal
str
uctu
re
reco
nstr
uctio
n w
as
com
plet
ed.
Of t
he 3
5 st
ruct
ures
, 10
are
now
co
mpl
iant
.
4 of
35
com
plia
nt -
09
/10
Act
ual
OPEN SPACE
GROUPS OF ACTIVITIES | 79
OPEN SPACEO
THE
R IN
TER
ES
TIN
G S
TATI
STI
CS
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f ope
n sp
ace
-are
a (fa
ctua
l)A
rea
of o
pen
spac
e pe
r 1,
000
popu
latio
n, b
roke
n do
wn
into
are
as o
f act
ive
rese
rve,
nei
ghbo
urho
od
rese
rve
and
com
mun
ity u
se.
Dat
a S
ourc
e: T
CC
No
targ
ets
requ
ired
13.4
4Ha/
1000
pe
ople
, mad
e up
of
Act
ive
Res
erve
1.
65H
a/10
00,
Nei
ghbo
urho
od
Res
erve
0.
9Ha/
1000
, C
omm
unity
Use
0.
03H
a/10
00.
The
popu
latio
n w
as
confi
rmed
at 1
20,8
19.
The
netw
ork
has
been
ex
tend
ed th
is y
ear t
hrou
gh
vest
ing
smal
l are
as o
f ne
ighb
ourh
ood
and
stor
mw
ater
rese
rves
in P
yes
Pa
and
Pap
amoa
. Th
e to
tal a
rea
of la
nd c
urre
ntly
av
aila
ble
for c
omm
unity
us
e is
162
4.44
Ha.
Thi
s eq
uate
s to
13.
44H
a op
en
spac
e/10
00 p
opul
atio
n. T
he
tota
l lan
d ar
ea a
cces
sibl
e fo
r pub
lic u
se is
Act
ive
Res
erve
- 1
99.5
6 H
a;
Nei
ghbo
urho
od R
eser
ve –
10
8.34
Ha;
Com
mun
ity U
se
- 3.
23H
a.
0.01
4Ha/
1000
pe
ople
, mad
e up
of A
ctiv
e R
eser
ve 0
.002
, N
eigh
bour
hood
0.
066,
Com
mun
ity
Use
0.0
20.
Cen
sus
data
rele
ased
this
ye
ar h
as b
een
used
to
asse
ss th
is m
easu
re. T
he
popu
latio
n w
as c
onfir
med
at
118
,000
. The
net
wor
k ha
s be
en e
xten
ded
this
yea
r th
roug
h ve
stin
g sm
all a
reas
of
sto
rmw
ater
rese
rve
in
Pye
s P
a an
d P
apam
oa. T
he
tota
l are
a of
land
cur
rent
ly
avai
labl
e fo
r com
mun
ity
use
is 1
623.
73H
a. T
his
equa
tes
to 0
.014
Ha
open
sp
ace/
1000
pop
ulat
ion.
The
to
tal l
and
area
acc
essi
ble
for
publ
ic u
se is
Act
ive
Res
erve
-
199.
56 H
a; N
eigh
bour
hood
R
eser
ve -
107
.63H
a;
Com
mun
ity U
se -
3.2
3Ha.
Tota
l: 3.
215h
a/1,
000
peop
le.
M
ade
up o
f A
ctiv
e R
eser
ve:
1.5h
a/1,
000
peop
le
Nei
ghbo
urho
od
Res
erve
: 1.
653h
a/1,
000
peop
le
C
omm
unity
use
: 0.
062h
a/1,
000
peop
le
Thro
ughp
ut-u
se o
f op
en s
pace
(fac
tual
)N
umbe
r of p
eopl
e w
alki
ng:
(a) A
roun
d M
auao
(b
) Up
Mau
ao
(c) A
roun
d W
aika
reao
W
alkw
ay
(d) A
roun
d C
arm
icha
el
Res
erve
D
ata
Sou
rce:
TC
C
No.
No
targ
ets
requ
ired
(a) 9
67,2
76
(b) 1
68,1
09
(c
) 164
,826
(d
) 60,
939
The
num
bers
are
slig
htly
lo
wer
for t
he M
auao
bas
e tr
ack
and
Car
mic
hael
R
eser
ve b
ut s
igni
fican
tly
high
er fo
r tho
se w
alki
ng
up th
e M
ount
and
the
Wai
kare
ao w
alkw
ay.
(a) 1
,087
,618
(b
) 154
,630
(c
) 108
,426
(d
) 64,
594
The
Mau
ao b
ase
trac
k nu
mbe
rs h
ave
incr
ease
d fro
m la
st y
ear h
owev
er th
e nu
mbe
rs fo
r wal
king
up
Mau
ao h
ave
decr
ease
d.
The
Wai
kare
ao a
nd
Car
mic
hael
Res
erve
nu
mbe
rs a
re le
ss p
ossi
bly
due
to s
eaw
all c
apita
l wor
ks
at D
aisy
Har
dwic
k an
d va
ndal
ism
of t
he c
ount
er a
t th
e W
aika
reao
.
(a) 1
83,0
00
(est
imat
ed)
(b) 9
8,47
0 (e
stim
ated
) (c
) NEW
(d
) NEW
Thro
ughp
ut-u
se o
f op
en s
pace
(fac
tual
)N
umbe
r of v
ehic
les
that
en
ter M
cLar
en F
alls
Par
k.
Dat
a S
ourc
e: T
CC
No.
No
targ
ets
requ
ired
74,7
27Th
is is
an
incr
ease
of c
lose
to
500
veh
icle
s fro
m la
st
year
’s re
sult.
74,2
58Vi
sito
r num
bers
hav
e co
ntin
ued
to in
crea
se a
long
w
ith th
e nu
mbe
r of p
eopl
e ca
mpi
ng.
Bas
elin
e to
be
esta
blis
hed
09/1
0
Com
mun
ity S
ervi
ceN
umbe
r of c
omm
unity
se
rvic
e ho
urs
that
con
trib
ute
to th
e m
aint
enan
ce o
r de
velo
pmen
t of p
arks
. D
ata
Sou
rce:
TC
C
No.
No
targ
ets
requ
ired
22,6
01C
omm
unity
Cor
rect
ions
ar
e st
ill u
sed
exte
nsiv
ely
at M
cLar
en F
alls
Par
k,
Kop
urer
erua
Val
ley,
and
al
ong
the
Coa
st.
17,3
33M
cLar
en F
alls
Par
k: 8
,028
-
dow
n du
e to
stu
dent
vo
lunt
eer l
eavi
ng.
Coa
st: 5
940
Kop
urer
erua
Val
ley:
3,
365
- do
wn
due
to b
eing
un
succ
essf
ul in
fund
ing
appl
icat
ions
for f
urth
er
plan
ting.
80 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
COMMUNITY PROPERTY SERVICES
WHAT WE DOCommunity Property Services manages self-funding business activities, providing places and facilities which are beneficial to the community.
Through this activity we manage five community facilities that are funded through commercial activity, rent and user fees:
• The Historic Village
• Mt Maunganui Beachside Holiday Park
• Tauranga Crematorium and Cemetery Services
• Tauranga Marine Facilities
• Tauranga Elder Housing
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Customer satisfaction
The Beachside Holiday Park experienced the best result to date with 100% of visitors stating that the facility provided them with a “value for money, traditional kiwi holiday experience”, and visitor guest nights continued to exceed 63,000 for the year.
Elder Housing
The Elder Housing waiting list has grown considerably from 15 people in 2013/14 to 35 people in 2014/15. Council agreed to review this activity and the relevant policy to determine the future approach that Council will take to the provision and operation of elder housing.
HOW DOES THIS AFFECT YOU?These facilities provide social services in the way of housing the elderly and providing cemetery services. The Beachside Holiday Park promotes and accommodates tourism, while the Marine Facilities and Historic Village support local businesses.
KEY PROJECTS• Various improvements made to improve the Beachside
Holiday Park including concrete pads on some site, kerb and channelling and ventilation in the amenities buildings.
• Commenced assessment work on building structure and maintenance requirements for buildings at the Historic Village.
CITY VISION
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Clean, green, valued environment
Strong, Sustainable Economy
A great place to grow up
GROUPS OF ACTIVITIES | 81
COMMUNITY PROPERTY SERVICES
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Marine Facilities & Coastal Structures 640 291 (349) Timing of renewals revised during annual plan process.
Land & building Asset Transfer from Property to Marine Facilities activity
(423) 0 423 Land and buildings which had been purchased under the Property Management activity in prior years has now been transferred to the relevant activity. This is offset by entry in Support Services.
Tauranga Cemetery works 108 102 (6) Minor variance.
Tauranga Cemetery Renewals 109 109 0
Sale of Land at Marine Precinct (2,819) (2,828) (9) Minor variance.
Historic Village on 17th Renewals 109 254 145 The renewals budget is underspent as all capital works at the Historic Village was put on hold while a review of the village was undertaken. The remaining budget has been carried forward to the 2016 financial year.
Elder Housing Renewals 344 300 (44) Timing of renewals is dependent on vacancy of dwellings.
Marine Precinct Development 290 5,023 4,733 The bulk of the capital expenditure on the Marine Precinct will be carried forward to the 2016 financial year.
82 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
COMMUNITY PROPERTY SERVICESTE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
The
Bea
chsi
de
Hol
iday
Par
k pr
ovid
es a
val
ue
for m
oney
, tr
aditi
onal
kiw
i ho
liday
exp
erie
nce
(per
cept
ion)
.
Per
cent
age
of v
isito
rs
to th
e M
ount
Bea
chsi
de
Hol
iday
Par
k th
at fe
lt it
prov
ided
them
with
a
valu
e fo
r mon
ey, t
radi
tiona
l ‘k
iwi h
olid
ay’ e
xper
ienc
e,
as re
cord
ed b
y re
turn
ed
cust
omer
feed
back
sur
veys
. D
ata
Sou
rce:
TC
C -
visi
tors
’/cu
stom
ers
surv
ey
%94
%A
chie
ved
- 10
0%Th
is is
the
best
resu
lt ye
t for
th
e B
each
side
Hol
iday
Par
k an
d is
up
5% o
n la
st y
ear.
Ach
ieve
d -
95%
Exce
llent
out
com
e fo
r the
H
olid
ay P
ark.
93%
- 0
9/10
A
ctua
l
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
The
His
toric
Vill
age
is m
eetin
g cu
stom
er
dem
and
(fact
ual)
Ach
ieve
d oc
cupa
ncy
perc
enta
ge o
f lea
sabl
e pr
emis
es a
t the
exi
stin
g H
isto
ric V
illag
e.
Dat
a S
ourc
e: T
CC
%10
0%
Occ
upan
cyN
ot a
chie
ved
- 96
.55%
A
s at
Jun
e 20
15 th
ere
are
two
tena
ncie
s av
aila
ble,
on
e is
wai
ting
on a
dec
isio
n re
gard
ing
build
ing
repa
irs.
Ach
ieve
d -
100%
oc
cupa
ncy.
At J
une
2014
, all
the
avai
labl
e te
nanc
ies
had
been
let.
Ava
ilabl
e sp
aces
ar
e 10
0% le
ased
09
/10
The
His
toric
Vill
age
is a
ven
ue fo
r a
dive
rse
rang
e of
co
mm
unity
eve
nts
(fact
ual)
Num
ber a
nd ty
pe o
f co
mm
unity
eve
nts
held
at
the
His
toric
Vill
age,
and
pa
rtic
ipat
ion
in th
ose
even
ts.
Dat
a S
ourc
e: T
CC
No.
and
na
rrat
ive
Six
maj
or
even
ts h
eld
annu
ally
, with
in
crea
sing
vi
sito
r nu
mbe
rs
atte
ndin
g
Ach
ieve
d Fi
ve m
ajor
out
door
eve
nts
and
thre
e si
gnifi
cant
co
mm
unity
eve
nts
held
this
ye
ar.
Ach
ieve
d.
6 M
ajor
Com
mun
ity
fest
ival
s, 8
sig
nific
ant
com
mun
ity e
vent
s an
d 11
ba
zaar
/ope
n da
ys a
t the
Vi
llage
. Inc
reas
ing
activ
ity
with
gre
ater
div
ersi
ty.
6 ou
tdoo
r eve
nts,
29
,000
peo
ple
atte
ndin
g. 5
29
venu
e bo
okin
gs -
09
/10
Act
ual
Peo
ple
in th
e ci
ty
know
abo
ut th
e H
isto
ric V
illag
e (p
erce
ptio
n)
Per
cent
age
of re
side
nts
who
ar
e aw
are
of th
e Vi
llage
and
w
hat i
t offe
rs.
Dat
a S
ourc
e: T
CC
ann
ual
resi
dent
s’ s
urve
y
%In
crea
sing
Not
ach
ieve
d -
96%
Slig
ht re
duct
ion
from
pr
evio
us y
ear b
ut s
till h
ighe
r th
an th
e 9/
10 b
asel
ine.
Th
ere
has
been
str
ong
grow
th in
soc
ial m
edia
and
on
line
awar
enes
s.
Ach
ieve
d -
97%
97%
of r
esid
ents
are
aw
are
of th
e H
isto
ric V
illag
e.83
% -
09/
10
Act
ual
GROUPS OF ACTIVITIES | 83
COMMUNITY PROPERTY SERVICESP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
SE
RV
ICE
ME
AS
UR
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Cem
eter
ies
are
wel
l m
aint
aine
d sp
aces
fo
r our
com
mun
ity
(per
cept
ion)
Per
cent
age
of re
side
nts
who
are
sat
isfie
d w
ith th
e lo
ok a
nd fe
el o
f cem
eter
y fa
cilit
ies
in th
e ar
ea.
Dat
a S
ourc
e: T
CC
ann
ual
resi
dent
s’ s
urve
y
%In
crea
sing
Not
ach
ieve
d -
56%
Sat
isfa
ctio
n is
low
er th
an
last
yea
r. Th
e in
form
atio
n pr
ovid
ed fo
r the
13/
14
year
was
inco
rrec
t as
the
actu
al p
erce
ntag
e w
as 6
1%
satis
fact
ion
(not
85%
as
repo
rted
).
Ach
ieve
d85
% o
f the
resp
onde
nts
who
hav
e vi
site
d a
TCC
ce
met
ery
are
satis
fied
with
the
look
and
feel
of
cem
eter
y fa
cilit
ies.
Bas
elin
e to
be
esta
blis
hed
10/1
1
The
occu
panc
y an
d us
e of
the
Bea
chsi
de
Hol
iday
Par
k is
in
crea
sing
(fac
tual
)
Num
ber o
f vis
itor b
ed n
ight
s at
the
Bea
chsi
de H
olid
ay
park
eac
h ye
ar.
Dat
a S
ourc
e: T
CC
No.
Incr
easi
ng
tren
d fro
m
prev
ious
yea
r
Not
ach
ieve
d A
tota
l of 6
3,13
0 be
d ni
ghts
w
ere
achi
eved
this
yea
r w
hich
is a
dec
reas
e on
last
ye
ars
tota
l of 6
3,80
7.
Ach
ieve
dO
ver 6
3,00
0 vi
sito
r bed
ni
ghts
wer
e ac
hiev
ed th
is
year
, whi
ch is
a 5
% in
crea
se
on la
st y
ear.
55,4
99 -
09/
10
Act
ual
Pro
visi
on o
f m
arin
e re
crea
tion
oppo
rtun
ities
(p
erce
ptio
n)
Of r
esid
ents
that
use
, or
wou
ld li
ke to
use
, Tau
rang
a’s
boat
ram
ps, t
he p
erce
ntag
e th
at fe
el th
e bo
at ra
mps
an
d as
soci
ated
par
king
are
ac
cess
ible
eno
ugh.
(N
ote:
‘and
ass
ocia
ted
park
ing’
add
ed fr
om 2
010)
. D
ata
Sou
rce:
TC
C -
ann
ual
resi
dent
s’ s
urve
y
%In
crea
sing
tr
end
from
pr
evio
us y
ear
Not
ach
ieve
d -
78%
With
out m
ore
accu
rate
in
form
atio
n on
use
r num
bers
of
boa
t ram
ps it
is d
ifficu
lt to
iden
tify
reas
ons
for t
his
decr
ease
. It
coul
d be
a
grow
ing
popu
larit
y of
usi
ng
thes
e fa
cilit
ies
whi
ch h
as
resu
lted
in le
ss c
arpa
rkin
g fa
cilit
ies
bein
g av
aila
ble.
Not
ach
ieve
d -
84%
84%
. Alm
ost t
hree
in te
n re
spon
dent
s ha
ve u
sed
or w
ante
d to
use
the
boat
ra
mps
, with
84%
bei
ng
satis
fied
the
boat
ram
ps
and
asso
ciat
ed p
arki
ng in
Ta
uran
ga a
re a
cces
sibl
e.
66%
- 0
6/07
A
ctua
l
Qua
lity
of th
e el
der
hous
ing
units
(fa
ctua
l)
Per
cent
age
pass
rate
in th
e Q
ualit
y H
omes
Ass
essm
ent
(this
ass
essm
ent r
ates
ea
ch u
nit o
n fa
ctor
s su
ch
as h
ealth
, saf
ety,
sec
urity
.
D
ata
Sou
rce
: TC
C Q
ualit
y H
omes
Ass
essm
ent (
thre
e ye
arly
)
%90
%A
chie
ved
- 91
%
aver
age
acro
ss th
e vi
llage
s.
This
is b
ased
upo
n cu
rren
t qu
ality
sta
ndar
ds. T
he
rang
e ac
ross
all
villa
ges
is
betw
een
88%
and
95%
.
Not
abl
e to
be
mea
sure
dD
ata
is c
urre
ntly
not
av
aila
ble
but w
ill b
e w
ith th
e im
plem
enta
tion
of th
e ne
w
asse
t man
agem
ent s
yste
m.
Ave
rage
acr
oss
all
villa
ges
is a
58%
pa
ss ra
te.
The
rang
e in
pas
s ra
tes
is 4
7$ to
82%
on
a vi
llage
by
villa
ge
basi
s -
08/0
9 A
ctua
l
Leve
l of d
eman
d fo
r Cou
ncil
units
(fa
ctua
l)
All
of C
ounc
il’s
resi
dent
ial
units
are
fully
occ
upie
d,
aver
aged
ove
r all
com
plex
es, e
xclu
ding
re
furb
ishm
ent p
erio
ds.
Dat
a S
ourc
e: T
CC
%A
chie
ved
Ach
ieve
d -
100%
As
per t
he ta
rget
, thi
s fig
ure
excl
udes
situ
atio
ns w
hen
a un
it is
bei
ng re
nova
ted.
The
w
aitin
g lis
t as
at 3
0 Ju
ne
2015
is 3
5, a
n in
crea
se o
f 20
peop
le s
ince
last
yea
r.
Ach
ieve
d -
100%
Ther
e ar
e 15
app
lican
ts o
n th
e w
aitin
g lis
t at t
he e
nd o
f Ju
ne 2
014.
Ach
ieve
d
84 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
COMMUNITY PROPERTY SERVICESLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f ca
mps
ites
and
cabi
ns (f
actu
al)
Cou
ncil
prov
ides
229
ca
mps
ites
and
7 ca
bins
and
11
ons
ite c
arav
ans
at th
e B
each
side
Hol
iday
Par
k.
Dat
a S
ourc
e: T
CC
No.
229
site
s, 7
ca
bins
and
11
ons
ite
cara
vans
Not
ach
ieve
dM
aint
aine
d 21
6 si
tes
,7
cabi
ns, 1
1 on
site
car
avan
s bu
t pro
vide
d ov
er 6
3,00
0 vi
sito
r gue
st n
ight
s w
ith th
is
rang
e of
opt
ions
for v
isito
rs
to T
aura
nga.
Not
ach
ieve
dM
aint
aine
d 22
3 ca
mps
ites
and
7 ca
bins
but
pro
vide
d ov
er 6
3,00
0 vi
sito
r bed
ni
ghts
with
this
rang
e of
opt
ions
for v
isito
rs to
Ta
uran
ga.
232
cam
psite
s -
09/1
0 A
ctua
l
Pro
visi
on o
f ce
met
ery
spac
e (fa
ctua
l)
Ther
e w
ill b
e sp
ace
avai
labl
e at
the
Pye
s P
a M
emor
ial
Par
k un
til 2
040
(usi
ng
curr
ent p
opul
atio
n gr
owth
es
timat
es, m
orta
lity
rate
s an
d cr
emat
ion
vs. b
uria
l tr
ends
). D
ata
Sou
rce:
TC
C
-S
pace
av
aila
ble
until
20
40
Ach
ieve
dTh
ere
is n
o ch
ange
from
the
prev
ious
yea
r and
ade
quat
e pr
ovis
ion
is a
vaila
ble
with
in
this
tim
efra
me.
Ach
ieve
dTh
ere
is n
o ch
ange
from
the
prev
ious
yea
r and
ade
quat
e pr
ovis
ion
is a
vaila
ble
with
in
this
tim
efra
me.
2022
Pro
visi
on o
f bur
ial
serv
ices
(fac
tual
)N
on-d
enom
inat
iona
l cr
emat
ion
serv
ices
are
av
aila
ble
six
days
a w
eek
and
a ch
apel
is a
vaila
ble.
D
ata
Sou
rce:
TC
C
%A
chie
ved
Ach
ieve
dTh
e se
rvic
es a
re a
vaila
ble
six
days
a w
eek.
Ach
ieve
dTh
e se
rvic
es a
re a
vaila
ble
six
days
a w
eek.
100%
ach
ieve
d -
09/1
0 A
ctua
l
Pro
visi
on o
f boa
t ra
mps
(fac
tual
)C
ounc
il pr
ovid
es s
ix m
ain
boat
ram
ps (W
aika
reao
, M
arin
e P
ark,
Wai
pu B
ay /
Wha
rero
a an
d Th
e S
tran
d)
with
the
rem
aini
ng tw
o be
ing
tide
depe
nden
t (Fe
rgus
son
Par
k an
d P
ilot B
ay).
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dN
o ch
ange
from
last
yea
r an
d th
e fa
cilit
ies
are
in g
ood
orde
r.
Ach
ieve
dN
o ch
ange
from
last
yea
r an
d th
e fa
cilit
ies
are
in g
ood
orde
r.
Ach
ieve
d
Pro
visi
on o
f C
omm
erci
al b
erth
s (fa
ctua
l)
16 b
erth
s ar
e pr
ovid
ed fo
r sm
all c
omm
erci
al v
esse
ls
only
at F
ishe
rman
s W
harf
an
d th
e ol
d To
wn
Pie
r, i.e
. th
ose
that
are
too
smal
l to
use
the
Por
t of T
aura
nga
bert
hs.
Ber
thin
g is
not
pr
ovid
ed b
y C
ounc
il fo
r pr
ivat
ely
owne
d re
crea
tiona
l ve
ssel
s, a
s th
ese
are
serv
iced
by
priv
ate
mar
ina
oper
atio
ns.
Dat
a S
ourc
e: T
CC
No.
16N
ot a
chie
ved.
Red
uced
to 1
1 be
rths
th
at w
e ch
arge
for p
lus
3 po
ntoo
ns w
hich
are
not
ch
arge
d as
they
are
for
shor
t/te
mpo
rary
per
iod
of
use.
Tw
o ha
ve b
een
lost
th
roug
h de
com
mis
sion
ing
of
Bea
con
Wha
rf (o
n D
ive
Cr).
Ach
ieve
dN
o ch
ange
from
last
yea
r an
d th
e fa
cilit
ies
rem
ain
wel
l us
ed.
16 -
09/
10 A
ctua
l
GROUPS OF ACTIVITIES | 85
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Saf
ety
of c
oast
al
stru
ctur
es (f
actu
al)
Pro
gres
s to
war
ds a
chie
ving
co
mpl
ianc
e w
ith B
ay o
f P
lent
y R
egio
nal C
ounc
il re
sour
ce c
onse
nt c
ondi
tions
fo
r coa
stal
str
uctu
res
(num
ber a
chie
ved
com
pare
d to
the
plan
ned
prog
ram
me
each
yea
r, as
wel
l as
tota
l nu
mbe
r tha
t are
com
plia
nt).
* Th
e lo
nger
term
targ
et
is th
at a
ll co
asta
l mar
ine
stru
ctur
es m
anag
ed b
y th
is a
ctiv
ity c
ompl
y w
ith
reso
urce
con
sent
con
ditio
ns
by 2
015.
D
ata
Sou
rce:
TC
C
No.
Incr
easi
ngN
o in
form
atio
n fro
m p
revi
ous
year
to d
eter
min
e w
heth
er a
n in
crea
se h
as
occu
rred
.
11 c
oast
al s
truc
ture
s co
nsen
ts h
eld
and
all
com
plia
nt. N
ote
that
this
m
easu
re is
for c
oast
al
stru
ctur
es th
at a
re n
ot
loca
ted
on re
serv
e la
nd
(whi
ch h
as it
s ow
n m
easu
re
in th
e O
pen
Spa
ce s
ectio
n).
Ach
ieve
dN
o ch
ange
from
last
yea
r an
d w
ork
cont
inue
s to
m
aint
ain
the
asse
ts w
ithin
th
eir c
onse
nt re
quire
men
ts.
Sul
phur
Poi
nt s
eaw
all i
n pr
ogre
ss &
the
reta
inin
g w
all
com
plet
ed.
34 o
f the
69
stru
ctur
es a
re
com
plia
nt -
09/
10
Act
ual
Com
mun
ity
prop
erty
now
onl
y ha
s 11
str
uctu
res
with
bal
ance
in
othe
r act
iviti
es.
Elde
r Hou
sing
ac
tivity
is s
elf
fund
ing
(fact
ual)
Ther
e is
no
net c
ost t
o ra
tepa
yers
for C
ounc
il’s
Elde
r Hou
sing
ser
vice
s D
ata
Sou
rce:
TC
C
-A
chie
ved
Sel
f Fun
ding
po
sitio
n
Ach
ieve
dTh
is a
ctiv
ity re
mai
ns a
sel
f-fu
ndin
g ac
tivity
of C
ounc
il.A
chie
ved
The
activ
ity re
mai
ns to
be
fund
ed b
y th
e te
nant
s’ re
ntal
re
venu
e.
Ach
ieve
d
Pro
visi
on o
f fac
ilitie
s (fa
ctua
l)C
ounc
il pr
ovid
es 2
46 u
nits
fo
r ten
ants
who
mee
t the
el
igib
ility
crit
eria
as
set o
ut
in C
ounc
ils T
enan
cy P
olic
y D
ata
Sou
rce:
TC
C
246
units
av
aila
ble
Not
ach
ieve
d.24
5 un
its a
re a
vaila
ble
as o
ne u
nit i
s to
be
asse
ssed
due
to m
inor
land
di
stur
banc
e.
Ach
ieve
dA
ll th
e un
its o
n ea
ch o
f the
ni
ne p
rope
rtie
s ar
e te
nant
ed.
Ach
ieve
d
COMMUNITY PROPERTY SERVICES
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Wai
ting
list s
ize
(fact
ual)
Wai
ting
list*
siz
e as
a
prop
ortio
n of
tota
l Cou
ncil
resi
dent
ial u
nits
. *W
aitin
g lis
ts in
clud
e on
ly th
ose
who
ar
e el
igib
le fo
r Eld
er H
ousi
ng
units
. D
ata
Sou
rce:
TC
C
No.
No
targ
ets
requ
ired
14%
Cur
rent
ly th
ere
are
35 o
n th
e w
aitin
g lis
t whi
ch is
14%
as
a pr
opor
tion
of th
e nu
mbe
r of
tota
l res
iden
tial u
nits
.
Wai
ting
list =
15
appl
ican
ts
The
units
are
fully
tena
nted
an
d th
ere
is a
wai
ting
list o
f 15
app
lican
ts
10%
86 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
WASTEWATER
WHAT WE DOThe Wastewater activity promotes public health by providing urban properties with a reliable wastewater system.
Through this activity we:
• Collect wastewater on a continuous basis and transport it through drains and pipelines to treatment facilities.
• Treat wastewater to a suitable standard.
• Dispose of the treated wastewater back into the environment.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Responsiveness
We have continued to achieve our targets for addressing issues with blockages or overflows in the wastewater system, with a 28 minute average response time from the point of notification. This is well below the target of one hour.
Community education
Several education programmes were run in schools and the community.
KEY PROJECTSManaged sewer overflows:
• Sewer overflows to the receiving environment continue to remain at low levels due to the proactive approach of renewals and replacement of trouble spots in the system.
Constructed part of the southern pipeline:
• The Council is constructing a new wastewater pipeline called the Southern Pipeline valued at $99 million. Work has progressed on the section of pipeline across Matapihi. The project is on track to be completed by the end of 2016.
CITY VISION
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Clean, green, valued environment
Living Well, Wasting Less
GROUPS OF ACTIVITIES | 87
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Southern Pipeline 8,963 13,079 4,116 Harbour crossing stage has been delayed and budget carried forward into future years.
Te Maunga Wastewater Treatment Plant Upgrade - Stage 4
2,226 1,650 (576) Variance is due to $300K overspend relating to significant variations, there has also been a $250K carryforward from 2013/14 to offset remaining variance.
Wastewater Renewal Works 3,049 3,600 551 Renewal projects complete. Sewer relining project which has been carried forward to 2015/16 and will be completed by August 15.
Wastwater Pumpstations Mechanical Upgrades
1,322 1,500 178 Ongoing programme of pumpstation upgrades. Programme completed for this financial year, no carryforward of remaining budget required.
Opal Drive Pump Station and Rising Main 2 100 98 Project has been deferred to align with four laning of Domain Rd.
Carmichael Road to Bethlehem Road (cross country)
461 465 4 Project completed.
Sewer Extensions 18 100 82 This project is used to fund connections to residential houses as and when required. Demand is difficult to forecast, budget is not carried forward.
Chapel St Wastewater Treatment Plant - Upgrade
363 200 (163) Overspend in this year is due to two reasons. First, the programme of works has been brought forward due to stronger raw sewage than had been modelled. Second detailed design has been brought forward one year to ensure upgrades are made in time for Southern Pipeline commissioning.
WASTEWATER
88 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
WASTEWATERP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
tect
ion
of p
ublic
he
alth
(fac
tual
)N
umbe
r of ‘
no b
athi
ng’
notic
es a
nd s
hellfi
sh
colle
ctio
n ba
ns e
ach
year
th
at a
re d
ue to
was
tew
ater
sy
stem
see
page
s or
ov
erflo
ws.
D
ata
Sou
rce:
Tau
rang
a C
ity
Cou
ncil
(TC
C)
No.
Incr
ease
no
grea
ter t
han
1%
Not
ach
ieve
d -
8%
incr
ease
.In
tota
l the
re w
ere
13
over
flow
s w
here
‘No
Bat
hing
’ not
ices
wer
e er
ecte
d.
Not
ach
ieve
d.
In to
tal,
ther
e w
ere
12
over
flow
s re
sulti
ng in
hea
lth
war
ning
sig
nage
nee
ding
to
be e
rect
ed.
20%
09-
10 A
ctua
l
Rel
iabi
lity
of
the
was
tew
ater
co
llect
ion
syst
em
and
effe
ctiv
enes
s of
edu
catio
n pr
ogra
mm
es (f
actu
al)
Num
ber o
f blo
ckag
es e
ach
year
per
100
km o
f sew
er,
with
a b
reak
dow
n of
the
mai
n ca
uses
and
incl
udin
g to
tal n
umbe
r of b
lock
ages
an
d le
ngth
of t
he s
ewer
ne
twor
k.
* N
atio
nal a
vera
ge is
34
per
100k
m o
f sew
er. O
ver t
he
past
10
year
s th
e ra
nge
for
Taur
anga
has
gen
eral
ly b
een
10-1
5 pe
r 100
km.
* B
lock
ages
are
cau
sed
prim
arily
by
tree
root
s or
fa
t bui
ld u
p, b
ut a
lso
by
mec
hani
cal d
amag
e or
co
nstr
uctio
n de
bris
. *
Not
e th
at w
ork
is re
quire
d to
mai
ntai
n th
e ne
twor
k, if
no
thin
g w
as d
one
bloc
kage
nu
mbe
rs w
ould
incr
ease
ye
ar to
yea
r.
*
Dam
age
to th
e pi
pe
infr
astr
uctu
re b
y th
ird p
artie
s ha
s ha
d a
nega
tive
impa
ct
on b
lock
age
mea
sure
s.
Dat
a S
ourc
e: T
CC
No.
No
mor
e th
an
15 b
lock
ages
pe
r 100
km o
f pi
pe
Ach
ieve
d -
10.3
bl
ocka
ges
per
100k
m
116
Blo
ckag
es re
cord
ed
over
113
0 km
= 1
0.3
bloc
kage
s pe
r 100
km.
Ach
ieve
d.
Sig
nific
ant i
ncre
ase
due
to s
ervi
ce d
isru
ptio
n fro
m
Ultr
a fa
st B
road
band
wor
ks.
159
Blo
ckag
es =
14.
2 pe
r 10
0km
s (b
ased
on
netw
ork
leng
th o
f 112
2km
)
114
bloc
kage
s in
to
tal
12.5
bl
ocka
ges/
100k
m
Tota
l sew
er le
ngth
=
920
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
Per
form
ance
mea
sure
s re
gard
ing
resp
onse
tim
es a
re b
ased
on
the
Acc
ela
Ass
et S
yste
m w
here
wor
k or
ders
are
sup
plie
d to
TC
C c
ontr
acto
rs.
Ther
e m
ay b
e so
me
varia
nce
to re
spon
se ti
min
g re
cord
ed in
the
cust
omer
resp
onse
mod
ule
due
to s
yste
m o
r oth
er is
sues
.
GROUPS OF ACTIVITIES | 89
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Rel
iabi
lity
of
the
was
tew
ater
co
llect
ion
syst
em,
part
icul
arly
whe
n flo
odin
g oc
curs
, an
d ef
fect
iven
ess
of e
duca
tion
prog
ram
mes
(fac
tual
)
Num
ber o
f ove
rflow
s ea
ch
year
, in
a no
rmal
* ye
ar,
per 1
00km
of s
ewer
, with
a
brea
kdow
n of
the
mai
n ca
uses
and
incl
udin
g to
tal
num
ber o
f ove
rflow
s an
d le
ngth
of t
he s
ewer
net
wor
k.
* A
nor
mal
yea
r is
whe
n th
ere
are
no m
ajor
floo
d ev
ents
. **
Som
e ov
erflo
ws
may
be
cau
sed
by b
lock
ages
, th
ese
are
incl
uded
in b
oth
mea
sure
s.
***
Not
e th
at w
ork
is re
quire
d to
mai
ntai
n th
e ne
twor
k, if
no
thin
g w
as d
one
over
flow
nu
mbe
rs w
ould
incr
ease
ye
ar to
yea
r. D
ata
Sou
rce:
TC
C
No.
No
mor
e th
an
2.3
over
flow
s pe
r 100
km o
f pi
pe
Not
ach
ieve
d -
6.
5 ov
erflo
ws
per
100k
m o
f pip
e.
73 o
verfl
ows
reco
rded
ov
er 1
130k
m o
f pip
e =
6.5
over
flow
s pe
r 100
km o
f pi
pe.
Not
ach
ieve
d41
Ove
rflow
s =
3.6
per 1
00
kms.
(bas
ed o
n ne
twor
k le
ngth
112
2 km
12 o
verfl
ows
2.
3 ov
erflo
ws/
100k
m
Tota
l sew
er
leng
th =
1,0
80km
(a
llow
ing
for 1
%
grow
th)
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f w
aste
wat
er
trea
tmen
t ser
vice
s (fa
ctua
l)
All
was
tew
ater
is tr
eate
d pr
ior t
o be
ing
disc
harg
ed
into
the
ocea
n, a
nd m
eets
on
goin
g re
sour
ce c
onse
nt
cond
ition
s, in
clud
ing
thos
e re
gard
ing
qual
ity o
f di
scha
rged
or r
ecla
imed
w
ater
(mea
sure
d tw
ice
wee
kly)
. D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
d A
ll re
quire
d te
stin
g ha
s be
en c
ompl
eted
. O
ffsho
re
wat
er s
ampl
es a
nd T
uatu
a sh
ellfi
sh s
ampl
es ta
ken
in
the
first
qua
rter
of 2
015
both
re
turn
ed e
leva
ted
resu
lts fo
r e-
coli.
Cau
se o
f ele
vate
d e-
coli
resu
lts is
unk
now
n.
Re-
sam
ples
of t
he s
ites
that
re
turn
ed e
leva
ted
resu
lts
wer
e do
ne a
nd re
turn
ed
resu
lts b
elow
con
sent
ed
limits
. The
ele
vate
d re
sults
ar
e no
t tho
ught
to b
e lin
ked
to th
e w
aste
wat
er o
utfa
ll di
scha
rges
but
to a
sto
rm
even
t.
Ach
ieve
dR
esul
ts h
ave
met
con
sent
co
nditi
ons.
All
requ
ired
test
ing
done
.
Ach
ieve
d
WASTEWATER
90 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
WASTEWATERLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Res
pons
iven
ess
(fact
ual)
95%
of t
he ti
me,
con
trac
tors
ar
e on
site
with
in o
ne h
our
of n
otifi
catio
n of
a b
lock
age
or o
verfl
ow.
Dat
a S
ourc
e: T
CC
%95
%A
chie
ved
- O
n si
te
95.6
% o
f the
tim
e28
min
ute
aver
age
for
resp
onse
tim
esA
chie
ved
- 96
%C
ontr
acto
r com
plia
nce
onsi
te a
t 96%
or a
bove
98%
tota
l of 1
68
serv
ice
requ
ests
-
06/0
7 A
ctua
l
Res
pons
iven
ess
(fact
ual)
95%
of t
he ti
me
was
tew
ater
se
rvic
es w
ill b
e re
stor
ed
with
in e
ight
hou
rs.
Dat
a S
ourc
e: T
CC
%95
%A
chie
ved
- R
esto
red
96.4
%
with
in 8
hou
rs
4.25
hou
r ave
rage
to re
stor
e fu
ll se
rvic
eA
chie
ved
- 96
%C
ontr
acto
rs c
ontin
ue to
ac
hiev
e co
mpl
ianc
e at
96%
99%
- 0
9/10
A
ctua
l
Pro
visi
on o
f Ed
ucat
ion
Pro
gram
mes
(fa
ctua
l)
Pro
visi
on o
f edu
catio
n pr
ogra
mm
es:
(a) N
umbe
r of p
rimar
y sc
hool
s (3
Wat
ers
prog
ram
me)
(b
) Num
ber o
f cla
sses
(W
aste
wat
er p
rogr
amm
e)
(c) C
omm
unity
con
tact
/pr
esen
tatio
ns (3
Wat
ers)
. (d
) Dom
estic
vis
its e
ffici
ency
an
d re
pairs
(3 W
ater
s)
(e) D
evel
opm
ent
of e
duca
tion
and
com
mun
icat
ion
prog
ram
mes
-
new
initi
ativ
es o
r re
deve
lopm
ent o
f exi
stin
g (3
Wat
ers)
Dat
a S
ourc
e: T
CC
No.
(a) >
17
scho
ols
(b
) >35
cl
asse
s
(c) >
30
(d
) >12
00
(e) A
chie
ved
Par
tly a
chie
ved
A
) Ach
ieve
d
B) A
chie
ved
C
) Not
Ach
ieve
d
D
) Not
Ach
ieve
d
E)
Ach
ieve
d
A) 2
3 sc
hool
s B
) 90
clas
ses,
app
rox.
270
0 st
uden
ts.
C) 2
5 pr
esen
tatio
ns
incl
udin
g pu
blic
pre
senc
e D
) Dom
estic
vis
its 6
64
mos
t of w
hich
wer
e ta
p w
ashe
r rep
lace
men
ts a
nd
toile
t was
hers
, fol
low
ed b
y su
spec
ted
leak
s an
d w
ater
ef
ficie
ncy
chec
ks.
E) P
ublic
pre
sent
atio
ns
cont
inue
to b
e bo
oked
. G
reat
Was
te R
ace
held
at 1
0 ki
nder
gart
ens
Gre
at D
rain
Gam
e: 7
sc
hool
s an
d ki
nder
gart
ens
1 En
viro
fest
eve
nt.
a) A
chie
ved
b)
Ach
ieve
d
c)
Not
ach
ieve
d
d) N
ot a
chie
ved
e)
Ach
ieve
d
A) 1
9 S
choo
ls
B) 8
7 cl
asse
s, a
ppro
x 26
10
stud
ents
C
) 16
pres
enta
tions
in
clud
ing
publ
ic p
rese
nce
D) D
omes
tic V
isits
yea
r to
date
18t
h Ju
ne 6
52 (m
ainl
y ta
p w
ashe
r rep
lace
men
ts,
susp
ecte
d le
aks,
and
wat
er
effic
ienc
y ch
ecks
.
20 o
f 27
scho
ols
part
icip
ated
.
89 L
esso
ns
prov
ided
reac
hing
2,
670
pupi
ls.
09-1
0 A
ctua
l.
MA
ND
ATO
RY
ME
AS
UR
ES
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Sys
tem
and
A
dequ
acy
The
num
ber o
f dry
wea
ther
se
wag
e ov
erflo
ws
from
th
e se
wer
age
syst
em,
expr
esse
d pe
r 100
0 se
wer
age
conn
ectio
ns to
th
at s
ewer
age
syst
em
No
targ
et s
et
for 1
4/15
.0.
376
over
flow
s pe
r 100
0 co
nnec
tions
Ther
e ar
e 3
9,91
9 s
ewer
co
nnec
tions
rec
orde
d in
C
ounc
il’s
GIS
sys
tem
and
th
ere
wer
e 15
ove
rflow
s (
whe
re s
ewag
e sp
illed
to a
w
ater
way
) and
116
tota
l bl
ocka
ges.
GROUPS OF ACTIVITIES | 91
WASTEWATERM
AN
DAT
OR
Y M
EA
SU
RE
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Dis
char
ge
com
plia
nce
Com
plia
nce
with
reso
urce
co
nsen
ts fo
r dis
char
ge
from
the
sew
erag
e sy
stem
m
easu
red
by th
e nu
mbe
r of:
-
Aba
tem
ent n
otic
es
- In
frin
gem
ent n
otic
es
- En
forc
emen
t ord
ers
- C
onvi
ctio
ns
Rec
eive
d in
rela
tion
to th
ose
reso
urce
con
sent
s
No
targ
et s
et
for 1
4/15
.10
0% c
ompl
ianc
eTh
ere
wer
e no
aba
tem
ent
notic
es o
r oth
er in
cide
nts
that
requ
ired
enfo
rcem
ent
actio
n to
be
take
n ag
ains
t co
unci
l
Faul
t Res
pons
e Ti
mes
Whe
re C
ounc
il at
tend
s to
sew
erag
e ov
erflo
ws
resu
lting
from
a b
lock
age
or o
ther
faul
t in
the
se
wer
age
syst
em, t
he
follo
win
g m
edia
n re
spon
se
times
are
mea
sure
d:
-
Att
enda
nce
time:
from
the
time
that
Cou
ncil
rece
ives
no
tifica
tion
to th
e tim
e th
at
the
serv
ice
pers
onne
l rea
ch
the
site
-
Res
olut
ion
time:
from
th
e tim
e C
ounc
il re
ceiv
es
notifi
catio
n to
the
time
that
se
rvic
e pe
rson
nel c
onfir
m
reso
lutio
n of
the
bloc
kage
or
othe
r fau
lt
No
targ
et s
et
in th
e 14
/15
Ann
ual P
lan.
Th
e ta
rget
set
in
the
15-2
5 LT
P fo
r 14/
15
is th
at 9
5%
of th
e tim
e co
ntra
ctor
s w
ere
on
site
with
in
one
hour
of
notifi
catio
n.
For 1
5/25
m
ore
spec
ific
targ
ets
have
be
en s
et
as re
quire
d by
this
m
anda
tory
m
easu
re.
100%
Ther
e ha
s be
en a
100
%
resp
onse
rate
for t
he
mai
nten
ance
con
trac
tor
to a
rriv
e on
site
with
in th
e re
quire
d tim
e fr
ame
for a
ll ov
erflo
ws
once
repo
rted
to
Cou
ncil.
Cus
tom
er
Sat
isfa
ctio
nTh
e to
tal n
umbe
r of
com
plai
nts
rece
ived
abo
ut
any
of th
e fo
llow
ing:
- S
ewag
e od
our
- S
ewag
e sy
stem
faul
ts
- S
ewer
age
syst
em
bloc
kage
s, a
nd
- C
ounc
il re
spon
se to
is
sues
with
the
its s
ewer
age
syst
em
Expr
esse
d pe
r 100
0 co
nnec
tions
to th
e
sew
erag
e sy
stem
.
No
targ
et s
et
for 1
4/15
.0.
42 c
ompl
aint
s pe
r 100
0 co
nnec
tions
.
17 c
ompl
aint
s w
ere
rece
ived
w
ith 3
9,91
9 co
nnec
tions
to
Cou
ncil’
s sy
stem
. C
hape
l Str
eet W
aste
wat
er
Trea
tmen
t Pla
n ha
s re
cent
ly
(May
/ Jun
e 20
15)
had
the
odou
r con
trol
bed
re
cons
truc
ted.
The
re w
ere
som
e em
issi
ons
durin
g th
e co
nstr
uctio
n ph
ase.
92 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut -
vo
lum
e of
trea
ted
was
tew
ater
di
scha
rged
(fac
tual
)
Ave
rage
vol
ume
of tr
eate
d w
aste
wat
er d
isch
arge
d pe
r da
y (a
nd p
er p
erso
n pe
r da
y)*.
*
Mos
t of t
his
is
disc
harg
ed in
to th
e oc
ean.
Dat
a S
ourc
e: T
CC
m3
No
targ
ets
requ
ired
190
litre
s p.
p.d.
A to
tal o
f 8,2
77,2
96
cubi
c m
etre
s tr
eate
d an
d di
scha
rged
for t
he y
ear.
Ave
rage
= 2
2,67
8m3 p
er d
ay
from
118
,900
per
sons
25,6
35 m
3 pe
r day
=
21
3 lit
res
per
pers
on p
er d
ay
**Th
e av
erag
e da
ily
disc
harg
e pe
r per
son
is
base
d on
a p
opul
atio
n es
timat
e of
116
,000
peo
ple
2350
0 m
3 per
day
WASTEWATER
GROUPS OF ACTIVITIES | 93
WATER SUPPLY
WHAT WE DOThe Water Supply activity supplies urban and rural-residential properties with a constant, adequate, sustainable and high quality water supply.
Through this activity we:
• Manage the water supply catchments which protect source water, abstract raw water from source streams and produce or process potable water of suitable quality and quantities.
• Distribute or transport the product to the point of supply where it meets specific flow, pressure and quality standards.
• Own and operate water assets with a replacement cost in excess of $288 million.
Boscabel Water Supply Upgrade
Following an approach to Council by the Boscabel residents, who were on a private water scheme, Council resolved to connect the Boscabel subdivision to the Council water supply network. The upgrade of the internal water reticulation network to meet Council standards and firefighting requirements and the connection to the Council water supply system was implemented.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Water Quality
We continued to supply water that met the Ministry of Health drinking water standards and this was supported by a high degree of customer satisfaction for water quality perception.
Water Quantity
Overall the provision of water was sufficient to meet the City’s water supply and firefighting requirements. Where supply disruptions occurred due to reactive or planned shutdowns, the remedial work undertaken exceeded the target levels of service.
Water Sustainability
In general the water sustainability items such as system water loss, peak and average water demand and water conservation education was kept at a level to ensure good water demand management in the City.
HOW DOES THIS AFFECT YOU?Having a sufficient amount of good quality drinking water is essential for a healthy community. We make sure that the water supply is reliable, that water quality is maintained, and that any interruption to that service is as short as possible.
KEY PROJECTSWelcome Bay High Level Pipeline
A further leg of the pipeline was installed which connected the Roger Guy subdivision and the upper Waitaha Road residents to the upper Waikite reservoir and which will improve the security of supply and level of service to these areas.
Joyce Road to Kennedy Road Pipeline.
Construction of a pipeline to connect Joyce Road Reservoir to the Lakes and Tauriko developments was installed. This allows the future development of these growth areas.
CITY VISION
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Clean, green, valued environment
Living Well, Wasting Less
94 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
WATER SUPPLY
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Water Renewal Works 2,726 3,113 387 Remaining budget for pipe asset renewals has been carried forward due to timing between contracts over the 2014/15 and 2015/16 years.
Eastern Reservoir No 1 573 1,280 707 Remaining budget has been carried forward into 2015/16 as a result of the discovery of significant archaeological items on site.
Trunk Mains 2,549 2,752 203 Ongoing easement negotiations with property owners have resulted in the remaining budget being carried forward.
Renewals associated with membrane plant 436 415 (21) No material variance.
Boscabel Subdivision Water Supply Connection
388 308 (80) Unfavourable variance due to contractor costs exceeding initial estimates.
Joyce Rd Reservoir No 2 106 300 194 Geotechnical & investigation costs savings recognised in 2014/15 year. Project to be delivered in 2017.
Reservoir Seismic Upgrade 242 350 108 Project completed under budget.
GROUPS OF ACTIVITIES | 95
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Hig
h qu
ality
wat
er
supp
ly (p
erce
ptio
n)P
erce
ntag
e of
resi
dent
s th
at
are
satis
fied
with
the
wat
er
qual
ity in
Tau
rang
a (i.
e. w
ith
its ta
ste,
odo
ur, c
olou
r).
Dat
a S
ourc
e: T
aura
nga
City
Cou
ncil
(TC
C) -
ann
ual
resi
dent
s’ s
urve
y
%70
%A
chie
ved
- 84
%R
esid
ents
’ sat
isfa
ctio
n le
vels
with
the
qual
ity o
f dr
inki
ng w
ater
in T
aura
nga
is
cons
iste
nt w
ith th
e pr
evio
us
stud
y, w
ith a
hig
h pr
opor
tion
of re
side
nts
satis
fied.
Ach
ieve
d
86%
Ther
e ha
s be
en a
sig
nific
ant
incr
ease
from
last
yea
r. Th
ere
is n
o cl
ear r
easo
n fo
r th
is in
crea
se in
sat
isfa
ctio
n ra
ting
but i
t is
plea
sing
to
see
the
high
leve
l of
cust
omer
sat
isfa
ctio
n. T
he
very
sat
isfie
d cu
stom
er %
in
crea
sed
from
26%
last
ye
ar to
36%
this
yea
r.
61%
- 0
6/07
A
ctua
l
Deg
ree
of
effe
ctiv
enes
s of
w
ater
con
serv
atio
n ed
ucat
ion
prog
ram
mes
(fac
tual
)
Ave
rage
wat
er c
onsu
mpt
ion
per p
erso
n in
cub
ic m
eter
s pe
r hou
seho
ld c
onne
ctio
n pe
r yea
r:(a
) Tot
al(b
) Dom
estic
use
, and
(c) C
omm
erci
al /
indu
stria
l us
eD
ata
Sou
rce:
TC
C
m3 /
yr.
Dec
reas
ing
or
mai
ntai
ning
Par
tly a
chie
ved
(a
) 226
.5-
Not
ac
hiev
ed(b
)168
.4 -
A
chie
ved
(c) 8
85.2
- N
ot
achi
eved
Ther
e w
as a
n ov
eral
l in
crea
se o
f 1%
in th
e To
tal
aver
age
cons
umpt
ion
per
conn
ectio
n. T
here
was
a
redu
ctio
n in
the
dom
estic
co
nnec
tion
cons
umpt
ion.
Th
ere
was
how
ever
a 6
%
incr
ease
in th
e C
omm
erci
al
/ Ind
ustr
ial u
se w
hich
cou
ld
be a
ligne
d to
gro
wth
in th
is
sect
or.
Not
Ach
ieve
d
(a
) 224
.4
(b)1
70.6
(c
) 839
.0
Ther
e w
as a
n ov
eral
l in
crea
se o
f 1%
in th
e To
tal
aver
age
cons
umpt
ion
per
conn
ectio
n. T
his
is la
rgel
y du
e to
an
incr
ease
in th
e C
omm
erci
al /
Indu
stria
l use
w
hich
cou
ld b
e al
igne
d to
a
reco
very
in th
is s
ecto
r.
(a) 2
45.4
(b) 1
81.4
(c) 1
014.
4 -
08/0
9 A
ctua
l
Deg
ree
of
effe
ctiv
enes
s of
pe
ak w
ater
dem
and
man
agem
ent
prog
ram
mes
(fac
tual
)
Ann
ual p
eak
dem
and
in
litre
s pe
r cap
ita p
er d
ay
Dat
a S
ourc
e: T
CC
Litr
es/
capi
ta/
day
450
litre
s/
capi
ta /d
ayA
chie
ved
- 42
7 lit
res/
capi
ta/d
ayTh
is fi
gure
is p
leas
ing
com
pare
d to
the
13/1
4 re
sults
whi
ch w
ere
abov
e th
e ta
rget
.
Not
Ach
ieve
d
45
9 lit
res/
capi
ta/
day
Alth
ough
pea
k de
man
d w
as o
ver t
he ta
rget
this
pe
ak d
ay c
oinc
ided
with
a
maj
or m
ains
bre
ak. T
he n
ext
high
est p
eak
day
was
421
lit
res/
capi
ta/d
ay w
hich
is
belo
w th
e ta
rget
.
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
EWATER SUPPLY
Per
form
ance
mea
sure
s re
gard
ing
resp
onse
tim
es a
re b
ased
on
the
Acc
ela
Ass
et S
yste
m w
here
wor
k or
ders
are
sup
plie
d to
TC
C c
ontr
acto
rs.
Ther
e m
ay b
e so
me
varia
nce
to re
spon
se ti
min
g re
cord
ed in
the
cust
omer
resp
onse
mod
ule
due
to s
yste
m o
r oth
er is
sues
.
96 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
The
cont
inui
ty
(relia
bilit
y) o
f the
ci
ty’s
wat
er s
uppl
y (fa
ctua
l)
Ave
rage
tim
e w
ithou
t wat
er
per c
usto
mer
is n
o m
ore
than
two
hour
s ea
ch y
ear
(this
incl
udes
pla
nned
and
un
plan
ned
outa
ges)
.
Dat
a S
ourc
e: T
CC
Hrs
No
mor
e th
an
two
hour
sA
chie
ved
- 1.
4 H
ours
(85
min
utes
)R
esul
ts a
re u
p on
last
yea
r ho
wev
er re
mai
n w
ithin
the
two
hour
targ
et.
Ach
ieve
d
0.63
Hou
rs (3
8 m
inut
es)
Res
ults
are
sim
ilar t
o w
hat
has
been
ach
ieve
d in
the
past
and
wel
l with
in th
e tw
o ho
ur ta
rget
.
1.3
hour
s -
06/0
7 A
ctua
l
Effe
ctiv
enes
s of
w
ater
con
serv
atio
n ed
ucat
ion
prog
ram
mes
(p
erce
ptio
n)
Of r
esid
ents
who
are
aw
are
of w
ays
they
can
con
serv
e w
ater
, the
per
cent
age
that
ha
ve ta
ken
any
step
s to
co
nser
ve w
ater
.
Dat
a S
ourc
e: T
CC
- a
nnua
l re
side
nts’
sur
vey
-M
aint
aini
ng o
r In
crea
sing
Not
ach
ieve
d -
79%
aw
are
and
of
thes
e 89
% h
ave
take
n st
eps
to
cons
erve
wat
er
Whi
le th
ere
is s
till a
hig
h le
vel o
f pro
activ
ity a
mon
gst
resi
dent
s in
rega
rd to
wat
er
cons
erva
tion
the
perc
enta
ge
awar
enes
s ha
s dr
oppe
d by
10
% fr
om la
st y
ear.
The
m
ost c
omm
only
men
tione
d st
eps
take
n by
resi
dent
s to
con
serv
e w
ater
incl
ude
havi
ng s
hort
er s
how
ers
(38%
), Tu
rnin
g th
e ta
p of
f w
hile
cle
anin
g te
eth
(30%
), an
d Fi
any
leak
s (2
4%).
Ach
ieve
d
89%
Aw
are
88%
ha
ve ta
ken
step
s to
con
serv
e w
ater
The
num
ber o
f res
pond
ents
aw
are
of w
ays
to c
onse
rve
was
mai
ntai
ned.
The
nu
mbe
r tha
t had
take
n st
eps
to c
onse
rve
wat
er
incr
ease
d fro
m 8
1%. T
he
mos
t com
mon
way
s of
w
ater
con
serv
atio
n in
clud
ed
havi
ng s
hort
er s
how
ers
(40%
), tu
rnin
g ta
ps o
ff w
hile
cl
eani
ng te
eth
(39%
) and
fix
ing
any
leak
s (3
2%).
82%
aw
are
84%
ta
ken
step
s -
09/1
0 A
ctua
l
WATER SUPPLY
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Res
pons
iven
ess
(fact
ual)
Whe
re c
usto
mer
s ar
e ou
t of w
ater
, 95%
of t
he
time
cont
ract
ors
are
on
site
with
in o
ne h
our o
f no
tifica
tion
Dat
a S
ourc
e: T
CC
%95
%A
chie
ved
- 99
.8%
Per
form
ance
has
exc
eede
d ta
rget
s an
d in
crea
sed
from
th
e pr
evio
us y
ear.
Ave
rage
tim
e to
arr
ive
on s
ite w
as 2
3 m
inut
es.
Ach
ieve
d
97
%N
ew c
ontr
act i
mpl
emen
ted
with
Dow
ner 1
st J
uly
13
and
the
perf
orm
ance
has
ex
ceed
ed ta
rget
.
0.93
Res
pons
iven
ess
(fact
ual)
Whe
re c
usto
mer
s ar
e ou
t of
wat
er, 9
5% o
f the
tim
e w
ater
w
ill b
e re
stor
ed w
ithin
eig
ht
hour
s of
not
ifica
tion.
Dat
a S
ourc
e: T
CC
%95
%A
chie
ved
- 99
.8%
Per
form
ance
has
exc
eede
d ta
rget
s an
d in
crea
sed
from
th
e pr
evio
us y
ear.
Ave
rage
tim
e fo
r wat
er re
stor
atio
n w
as 2
hou
rs.
Ach
ieve
d
97
%N
ew c
ontr
act i
mpl
emen
ted
with
Dow
ner 1
st J
uly
13
and
the
perf
orm
ance
has
ex
ceed
ed ta
rget
.
97%
- 0
6/07
A
ctua
l
GROUPS OF ACTIVITIES | 97
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f hig
h qu
ality
drin
king
w
ater
(fac
tual
)
Cou
ncil
supp
lies
drin
king
w
ater
that
mee
ts th
e M
inis
try
of H
ealth
’s A
a w
ater
qu
ality
sta
ndar
ds to
all
cust
omer
s. W
ater
qua
lity
is
audi
ted
by T
oi T
e O
ra P
ublic
H
ealth
.*F
luor
ide
is n
ot a
dded
to
Taur
anga
’s w
ater
sup
ply,
th
is h
as n
o im
pact
on
the
Aa
wat
er q
ualit
y ra
ting.
Dat
a S
ourc
e: T
CC
- v
ia T
oi
tee
Ora
Pub
lic H
ealth
-A
chie
ved
Ach
ieve
dA
a gr
adin
g as
repo
rted
pe
r Wat
er In
form
atio
n N
ew Z
eala
nd c
ompl
ianc
e re
port
ing
web
site
.
Ach
ieve
dA
a gr
adin
g as
repo
rted
pe
r Wat
er In
form
atio
n N
ew Z
eala
nd c
ompl
ianc
e re
port
ing
web
site
.
Gra
ding
sys
tem
ch
ange
d du
ring
2004
/05,
eq
uiva
lent
st
anda
rd m
et.
Pro
visi
on o
f rel
iabl
e w
ater
sup
ply
(fact
ual)
Pea
k pr
oduc
tion
capa
city
of
67
mill
ion
litre
s pe
r day
th
roug
h th
e tw
o w
ater
pr
oces
sing
pla
nts.
Thi
s is
te
sted
onc
e a
year
.
Dat
a S
ourc
e: T
CC
Mill
ion
litre
s pe
r da
y
Ach
ieve
d if
with
in
10%
of t
he
tota
l des
ign
capa
city
of 6
7 m
illio
n lit
res
per d
ay
Ach
ieve
d -
90.4
%
or 6
0.6
mill
ion
litre
s pe
r day
.
Rep
orte
d re
sults
wer
e ba
sed
on a
test
with
one
uni
t off
line.
The
ove
rall
capa
city
w
as w
ell i
n ex
cess
of p
eak
day
dem
and
of 5
1.6
mill
ion
litre
s pe
r day
.
Not
ach
ieve
d
83
% o
r 55.
8 m
illio
n lit
res
per
day.
Rep
orte
d re
sults
wer
e ba
sed
on a
test
with
two
units
off
line.
A s
econ
d te
st a
chie
ved
89%
of c
apac
ity w
ith o
ne
unit
off l
ine.
The
ove
rall
capa
city
was
in e
xces
s of
pe
ak d
ay d
eman
d of
54.
6 m
illio
n lit
res
per d
ay.
Ach
ieve
d
Ade
quat
e pr
ovis
ion
of w
ater
sup
ply
for
fire
fight
ing
(fact
ual)
Con
duct
hyd
rant
test
ing
to m
eet t
he F
ire fi
ghtin
g W
ater
Sup
ply
Cod
e of
P
ract
ice
SN
Z PA
S 4
509
requ
irem
ents
.*
Test
ing
is c
arrie
d ou
t on
a fiv
e-ye
ar c
ycle
acr
oss
the
city
. Mea
sure
hyd
rant
flow
lit
res
per s
econ
d (l/
s)
Dat
a S
ourc
e: T
CC
via
Fire
D
epar
tmen
t
-A
t lea
st 8
0%
mee
t 25
l/s
and
100%
m
eet 1
2.5
l/s
Ach
ieve
d -
100%
m
eet 2
5 l/s
A
ll hy
dran
ts te
sted
by
the
Fire
Dep
artm
ent i
n th
is
perio
d m
et th
e 25
l/s
flow
ra
te.
Gen
eral
ly a
chie
ved
87
% m
et 2
5 l/s
98
% m
et th
e 12
.5 l/
s
239
hydr
ants
wer
e te
sted
by
the
Fire
Dep
artm
ent i
n th
is p
erio
d. 4
hyd
rant
s fa
iled
to m
eet t
he 1
2.5
l/s a
nd
follo
wed
up
is n
eede
d to
ve
rify
and
rect
ify.
90%
met
25l
/s
requ
irem
ent
10
0% m
et 1
2.5l
/s
requ
irem
ent -
09
/10
Act
ual
Pro
visi
on o
f a
sust
aina
bly-
m
anag
ed w
ater
su
pply
(fac
tual
)
Wat
er lo
ss fr
om th
e re
ticul
atio
n sy
stem
as
a re
sult
of le
akag
e ov
erflo
ws,
et
c. d
oes
not e
xcee
d ei
ther
15
% o
f tot
al p
rodu
ctio
n or
10
0 lit
res
per c
onne
ctio
n (h
ouse
hold
or b
usin
ess)
per
da
y (l/
c/d)
.
Dat
a S
ourc
e: T
CC
%N
o m
ore
than
15
% a
nd n
o m
ore
than
10
0l/c
/d
Par
tly a
chie
ved
-
15.6
% -
Not
ac
hiev
ed
92 l/
c/d
- A
chie
ved
The
wat
er lo
ss %
has
in
crea
sed
from
last
yea
rs
asse
ssm
ent a
nd is
slig
htly
ov
er th
e 15
% ta
rget
. Th
e lo
ss p
er c
onne
ctio
n al
thou
gh s
light
ly h
ighe
r th
an la
st y
ear i
s st
ill ra
ted
as e
xcel
lent
. The
re is
an
ongo
ing
prog
ram
me
to
iden
tify
and
repa
ir si
gnifi
cant
le
aks.
Ach
ieve
d
14.0
% a
nd 8
9 l/c
/dTh
e w
ater
loss
dat
a ha
s re
mai
ned
sim
ilar t
o la
st
year
s as
sess
men
t. Th
e 14
.0%
for t
he s
yste
m is
ra
ted
as fa
ir an
d 89
litr
es p
er
conn
ectio
n pe
r day
is ra
ted
as e
xcel
lent
.
0.11
3
WATER SUPPLY
98 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
WATER SUPPLYLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f a
sust
aina
bly-
m
anag
ed w
ater
su
pply
(fac
tual
)
Pro
visi
on o
f edu
catio
n pr
ogra
mm
es:
(a) N
umbe
r of p
rimar
y sc
hool
s (3
Wat
ers
prog
ram
me)
(b) N
umbe
r of c
lass
es
(Sto
rmw
ater
pro
gram
me)
(c) C
omm
unity
con
tact
/ pr
esen
tatio
n (3
Wat
ers)
(d
) Dom
estic
vis
its -
ef
ficie
ncy
and
repa
irs (3
W
ater
s)(e
) Dev
elop
men
t of
edu
catio
n an
d co
mm
unic
atio
n pr
ogra
mm
es
- ne
w in
itiat
ives
or
rede
velo
pmen
t of e
xist
ing
(3 W
ater
s)
D
ata
Sou
rce:
TC
C
No.
(a) >
17
scho
ols
(b
) >40
cl
asse
s
(c
) >30
(d) >
1200
(e) A
chie
ved
Par
tly a
chie
ved
(a
) Ach
ieve
d -
23 s
choo
ls
(b) A
chie
ved
(c
) Not
ach
ieve
d -
4
(d
) Not
ach
ieve
d -
664
(e) A
chie
ved
5 pr
esen
tatio
ns in
clud
ed
Envi
rofe
stiv
al w
ith G
reat
D
rain
Gam
e an
d H
ouse
of
Sci
ence
less
on a
nd
tour
of C
hape
l Str
eet
WW
TP. T
here
wer
e al
so
21 s
torm
wat
er le
sson
s an
d 7
pres
choo
l les
sons
w
ith th
e G
reat
Dra
in G
ame
Dom
estic
vis
its 6
64
– In
clud
es: T
ap 2
44
– To
ilet 1
84 –
Was
her
7 –
Sus
pect
ed L
eaks
96
– W
ater
Effi
cien
cy 9
1
In
itiat
ives
incl
ude
stre
am
clea
n up
day
s.
a) A
chie
ved
- 1
9 sc
hool
s
b)
Ach
ieve
d -
87
clas
ses.
App
rox.
26
10 S
tude
nts
c)
Not
Ach
ieve
d -
16 P
ublic
P
rese
ntat
ions
.
d) N
ot a
chie
ved
- D
omes
tic
visi
ts 6
74
e) A
chie
ved
Ach
ieve
d ex
cept
for
dom
estic
vis
its a
nd p
ublic
pr
esen
tatio
ns. T
he ta
rget
s fo
r the
se m
easu
res
need
to
be re
asse
ssed
. Res
ourc
es
for b
oth
wer
e re
duce
d as
pa
rt o
f the
org
anis
atio
nal
rest
ruct
ure.
Of t
he 6
74
Dom
estic
vis
its th
e m
ost
wer
e ta
p (2
41) &
toile
t (20
7)
was
her r
epla
cem
ents
, fo
llow
ed b
y su
spec
ted
leak
s (1
20)
and
wat
er e
ffici
ency
ch
ecks
(62)
.
e) w
as a
chie
ved
by:
P
ublic
Pre
sent
atio
ns
cont
inue
to b
e bo
oked
. In
addi
tion
unpl
anne
d re
sour
ce
give
n to
: Sup
port
with
5
stre
am C
lean
ups
and
13
Pre
-sch
ool s
essi
ons
(the
Gre
at W
aste
Rac
e an
d th
e G
reat
Dra
in G
ame)
Sch
ool p
rogr
amm
e -
20 s
choo
ls
P
ublic
talk
s -
6
Dom
estic
cu
stom
er v
isits
-
1,30
6
- 09
/10
Act
ual
MA
ND
ATO
RY
ME
AS
UR
ES
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Saf
ety
of d
rinki
ng
wat
er s
uppl
yTh
e ex
tent
to w
hich
the
drin
king
wat
er s
uppl
y co
mpl
ies
with
– p
art 4
of t
he
drin
king
-wat
er s
tand
ards
(b
acte
ria c
ompl
ianc
e cr
iteria
) an
d pa
rt 5
of t
he d
rinki
ng-
wat
er s
tand
ards
(pro
tozo
al
com
plia
nce
crite
ria)
Dat
a S
ourc
e: T
CC
via
Toi
Te
Ora
%N
o ta
rget
id
entifi
ed fo
r 14
/15.
Bac
teria
- 1
00%
co
mpl
ianc
e
Pro
tozo
a -
100%
co
mpl
ianc
e
Com
plia
nt a
s re
port
ed
thro
ugh
Min
istr
y of
Hea
lth
Web
site
Ann
ual R
epor
t of
Drin
king
Wat
er Q
ualit
y 20
13
- 20
14
New
mea
sure
Mai
nten
ance
of t
he
retic
ulat
ed n
etw
ork
The
perc
enta
ge o
f rea
l wat
er
loss
from
the
netw
orke
d re
ticul
atio
n sy
stem
(in
clud
ing
a de
scrip
tion
of
the
met
hodo
logy
use
d to
ca
lcul
ate
this
). D
ata
Sou
rce:
TC
C
%Ta
rget
re
flect
ed in
th
e 15
-25
LTP
of n
o m
ore
than
15
% (o
f tot
al
prod
uctio
n)
for 1
4/15
.
Not
ach
ieve
d -
15.6
%Th
e w
ater
loss
per
cent
age
has
incr
ease
d fro
m la
st
year
s as
sess
men
t and
is
slig
htly
ove
r the
15%
ta
rget
. The
re is
an
ongo
ing
prog
ram
me
to id
entif
y an
d re
pair
sign
ifica
nt le
aks.
New
mea
sure
GROUPS OF ACTIVITIES | 99
WATER SUPPLYM
AN
DAT
OR
Y M
EA
SU
RE
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Faul
t res
pons
e tim
es
- w
here
Cou
ncil
atte
nds
a ca
ll-ou
t in
resp
onse
to a
fa
ult o
r unp
lann
ed
inte
rrup
tion
to
its n
etw
orke
d re
ticul
atio
n sy
stem
The
follo
win
g m
edia
n re
spon
se
times
are
mea
sure
d:
a)
Att
enda
nce
for u
rgen
t ca
ll ou
ts: f
rom
the
time
that
th
e LA
rece
ives
not
ifica
tion
to th
e tim
e th
at th
e se
rvic
e pe
rson
al re
ach
the
site
, and
b) R
esol
utio
n of
urg
ent c
all
outs
: fro
m th
e tim
e th
at
the
LA re
ceiv
es n
otifi
catio
n to
the
time
that
ser
vice
pe
rson
nel c
onfir
m re
solu
tion
of th
e fa
ult o
r int
erru
ptio
nc)
Att
enda
nce
for n
on-u
rgen
t ca
ll ou
ts: f
rom
the
time
that
th
e lo
cal a
utho
rity
rece
ives
no
tifica
tion
to th
e tim
e th
at
serv
ice
pers
onne
l rea
ch
the
site
d) R
esol
utio
n of
non
-urg
ent
call
outs
: fro
m th
e tim
e th
at
the
loca
l aut
horit
y re
ceiv
es
notifi
catio
n to
the
time
that
se
rvic
e pe
rson
nel c
onfir
m
reso
lutio
n of
the
faul
t or
inte
rrup
tion
Dat
a S
ourc
e:
TCC
Med
ian
Tim
eTa
rget
not
id
entifi
ed in
14
/15
Ann
ual
Pla
n.
Targ
et n
ot in
pl
ace
for 1
4/15
to
mea
sure
pe
rfor
man
ce
agai
nst h
owev
er
the
follo
win
g re
sults
for
14/1
5 ar
e:
A
tten
danc
e fo
r ur
gent
cal
l out
s -
36 m
inut
es
Res
olut
ion
of
urge
nt c
all o
uts
- 2
hour
s 3
min
utes
A
tten
danc
e fo
r no
n-ur
gent
cal
l ou
ts -
3 h
ours
59
min
utes
Res
olut
ion
of n
on-
urge
nt c
all o
uts
- 7
hour
s 52
min
utes
The
15-2
5 LT
P id
entifi
es
targ
ets
for e
ach
cate
gory
w
hich
will
det
erm
ine
perf
orm
ance
aga
inst
thes
e ta
rget
s fo
r 15/
16 a
nd
onw
ards
.
New
mea
sure
Cus
tom
er
Sat
isfa
ctio
nTh
e to
tal n
umbe
r of
com
plai
nts
rece
ived
abo
ut
any
of th
e fo
llow
ing:
- D
rinki
ng w
ater
cla
rity
- D
rinki
ng w
ater
tast
e-
Drin
king
wat
er o
dour
- D
rinki
ng w
ater
pre
ssur
e or
flow
- C
ontin
uity
of s
uppl
y, a
nd-
the
resp
onse
to a
ny o
f th
ese
issu
es
Expr
esse
d pe
r 100
0 co
nnec
tions
to th
e ne
twor
ked
retic
ulat
ion
syst
em.
Targ
et n
ot
iden
tified
in
14/1
5 A
nnua
l P
lan.
6.66
com
plai
nts
per 1
000
conn
ectio
ns.
Ther
e w
ere
a to
tal o
f 333
ite
ms
rela
ting
to th
e va
rious
co
mpl
aint
s w
ith ju
st o
ver
50,0
00 c
onne
ctio
ns in
th
e C
ity. W
hile
ther
e is
no
targ
et s
et fo
r 14/
15, t
his
resu
lt is
bel
ow th
e ta
rget
se
t for
15/
16 in
the
15-2
5 LT
P w
hich
requ
ires
that
th
e nu
mbe
r of c
ompl
aint
s ≤1
0 c
ompl
aint
s pe
r 100
0 co
nnec
tions
.
New
mea
sure
Dem
and
Man
agem
ent
The
aver
age
cons
umpt
ion
of
drin
king
wat
er p
er d
ay p
er
resi
dent
.
litre
s/da
y/re
side
nt
Targ
et n
ot
iden
tified
in
14/1
5 A
nnua
l P
lan.
City
Wid
e C
onsu
mpt
ion
254
l/p/d
R
esid
entia
l onl
y 18
0 l/p
/d.
This
is b
ased
on
the
bille
d w
ater
con
sum
ed in
the
City
ov
er th
e ye
ar. N
ote
15/1
6 ta
rget
is fo
r nor
mal
dem
and
to b
e ≤2
70 li
tres
/per
son/
day.
New
Mea
sure
100 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
WATER SUPPLYO
THE
R IN
TER
ES
TIN
G S
TATI
STI
CS
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut -
pea
k da
y us
e (fa
ctua
l)P
eak
day
use
this
yea
r (w
hich
will
alw
ays
be
less
than
the
peak
pr
oduc
tion
capa
city
)
D
ata
Sou
rce:
TC
C
No
targ
ets
requ
ired
51.6
mill
ion
litre
s pe
ak d
ay.
Pea
k da
y oc
curr
ed o
n 20
th
Janu
ary
2015
and
was
77%
of
Tot
al T
reat
men
t Cap
acity
.
54.6
mill
ion
litre
s pe
ak d
ay.
Pea
k da
y oc
curr
ed o
n 16
th
Janu
ary
2014
and
was
82
% o
f Tot
al T
reat
men
t C
apac
ity b
ut c
oinc
ided
with
a
sign
ifica
nt m
ains
bre
ak.
The
seco
nd p
eak
occu
rred
on
4th
Feb
ruar
y 14
and
was
75
% o
f cap
acity
.
46.5
mill
ion
litre
s pe
r day
(06/
07
Act
ual)
GROUPS OF ACTIVITIES | 101
STORMWATER
WHAT WE DOThe Stormwater activity minimises the risk of flood damage and mitigates the adverse effects on the harbour and waterways from stormwater runoff.
Through this activity we:
• Manage infrastructure that receives, treats and disposes of stormwater through a network of soakage systems, pipes, open drains, ponds and secondary flow paths (which can traverse through reserves, private properties and along road corridors).
• Implement initiatives to minimise the risk of flood damage – these include education, integrated planning and provision of infrastructure.
• residual risk and emergency management to ensure an appropriate service is provided to flood affected landowners following future flood events; and
• reactive response capacity to aid flood affected landowners following future flood events.
To support the above approach a range of educational material is available on the Council website and a Stormwater Reactive Reserve Fund is being established to provide for relief support to flood affected landowners following intense rainfall events that result in damage to buildings and property.
Stormwater Flood Recovery Projects
• Continued the rollout of 2D hydrological models across the city, specifically for the Mount South, Avenues, Waimapu, Mount North and Kopurererua catchments.
• Completed the following stormwater flood recovery projects:
- Stages 1 and 2 of the Maui to Te Maire Street stormwater upgrade within the Mount Industrial catchment to address flooding with the Portside Drive and Te Maire Street areas.
- Purchase of a number of flood affected properties within Matua. Removal of these is underway and concept design work continues for upgrade. Consent obtained for construction of any required stormwater outlets.
- Stage 1 Roxanne Place – raising of Poike Road. Consenting for remaining stages of work underway.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Resource consents
We achieved all resource consent conditions for discharge to the environment.
Flooding
Fllod hazard maps for Kopurererua Valley and Judea Valley have been made available to the public.
HOW DOES THIS AFFECT YOU?Stormwater discharging to the harbour, rivers and ocean, especially from industrial areas, can affect the environmental wellbeing of those waterways. Flood damage can have significant negative effects on communities.
KEY PROJECTSStormwater Level of Service
Consulted and approved through the Long Term Plan a new safety level of service approach to dealing with flooding issues. This approach focuses on the following:
• a ‘safety to persons’ focussed level of service;
• regulation and policy amendments to ensure no increased risk occurs, and over time risk is reduced;
• education to enable private individuals to make informed decisions;
CITY VISION
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Clean, green, valued environment
Living Well, Wasting Less
102 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
STORMWATER
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Stormwater Recovery Programme Bulk Fund 10,254 8,281 (1,973) In addition to the budget of $8.3m, an additional $900K was carried forward from 2013/14. There was also some additional stormwater upgrade work constructed on behalf of the Port of Tauranga to the value of $1m which was reimbursed as a capital contribution.
Wairakei Stream - Overflow to Kaituna 362 100 (262) Consultation costs and subsequent research costs have been higher than budgeted. Project is currently in mediation.
TEL related stormwater upgrades 1,822 2,000 178 Project completed under budget.
Maranui SIF - Sandhurst Dr (Ex Channel on 2A / 4B boundary)
1,353 1,750 397 Project completed under budget.
Papamoa - Wairakei Stream Land Purchase 9 500 491 This budget has been carried forward to 2015/16 due to ongoing negotiations with landowner.
Stormwater Land Sales 0 (390) (390) This sale has been rebudgeted into 2015/16.
Minor Works 330 373 43 Projects completed under budget.
Stormwater Levy Funded Capital Expenditure
3,544 3,723 179 Projects completed under budget.
GROUPS OF ACTIVITIES | 103
STORMWATERTE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of p
rote
ctio
n fo
r peo
ple
and
prop
erty
from
floo
d da
mag
e (fa
ctua
l)
Num
ber o
f res
iden
tial
build
ings
* th
at w
ere
flood
ed,
and
the
num
ber a
nd
degr
ee o
f floo
d ev
ents
that
ha
ppen
ed d
urin
g th
e ye
ar.
* R
efer
s to
hab
itabl
e pa
rts
of
resi
dent
ial b
uild
ings
onl
y.
** T
arge
t is
to h
ave
no
resi
dent
ial b
uild
ings
floo
ding
in
a ‘n
orm
al’ y
ear.
Dat
a S
ourc
e: T
aura
nga
City
C
ounc
il (T
CC
)
No.
0A
chie
ved
0 =
Ach
ieve
d. N
o si
gnifi
cant
st
orm
s af
fect
ing
resi
dent
ial
dwel
lings
.
Not
ach
ieve
d -
9 (o
r mor
e)M
any
calls
rece
ived
re
gard
ing
flood
ed d
wel
lings
w
ith 9
con
firm
ed. M
any
mor
e ar
e lik
ely
but
unre
port
ed.
400
(May
05
flood
)
Effe
ctiv
enes
s of
po
llutio
n pr
even
tion
educ
atio
n pr
ogra
mm
es (f
actu
al)
Num
ber o
f rec
orde
d in
cide
nts
of p
ollu
tant
s be
ing
put i
nto
the
stor
mw
ater
sy
stem
. D
ata
Sou
rce:
TC
C -
Con
tact
M
odul
e (C
CM
) sys
tem
No.
Less
than
80
Not
ach
ieve
d –
118
com
plai
nts
rece
ived
(cal
led
in
by: 8
2 pu
blic
/ 36
st
aff).
Of t
he 1
18
calls
: 70
rela
ted
to c
onta
min
ant
pollu
tion
(18
of w
hich
wer
e no
t act
ually
po
llutio
n);2
0 re
late
d to
sed
imen
t ru
noff;
5 fo
r dea
d du
cks;
and
23
rela
ted
to s
olid
w
aste
/ lit
ter
dum
ps.
This
is a
n in
crea
se in
the
year
bef
ore
but c
an b
e at
trib
uted
to a
n ef
fect
ive
educ
atio
n ca
mpa
ign
rais
ing
awar
enes
s an
d su
bseq
uent
ly re
sulti
ng in
m
ore
issu
es b
eing
repo
rted
.
Not
ach
ieve
d82
- T
his
is le
ss th
an th
e 98
th
e ye
ar b
efor
e.
Per
form
ance
mea
sure
s re
gard
ing
resp
onse
tim
es a
re b
ased
on
the
Acc
ela
Ass
et S
yste
m w
here
wor
k or
ders
are
sup
plie
d to
TC
C c
ontr
acto
rs.
Ther
e m
ay b
e so
me
varia
nce
to re
spon
se ti
min
g re
cord
ed in
the
cust
omer
resp
onse
mod
ule
due
to s
yste
m o
r oth
er is
sues
.
104 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of p
rote
ctio
n fo
r peo
ple
and
prop
erty
from
floo
d da
mag
e (p
erce
ptio
n)
Per
cent
age
of re
side
nts
who
feel
that
thei
r hom
es
and
busi
ness
bui
ldin
gs a
re
adeq
uate
ly p
rote
cted
from
flo
odin
g.
Dat
a S
ourc
e: T
CC
– a
nnua
l re
side
nts’
sur
vey
%In
crea
sing
Not
ach
ieve
d -
72%
This
sho
ws
a sl
ight
dec
reas
e fro
m la
st y
ear r
egar
ding
pe
rcep
tions
of p
rote
ctio
n fro
m fl
oodi
ng.
Ach
ieve
d -
78%
This
is a
ple
asin
g re
sult
and
it is
hop
ed th
at fu
rthe
r st
orm
wat
er im
prov
emen
t w
ork
will
incr
ease
this
nu
mbe
r nex
t yea
r.
80%
- 0
9/10
A
ctua
l
Effe
ctiv
enes
s of
po
llutio
n pr
even
tion
educ
atio
n pr
ogra
mm
es
(per
cept
ion)
Per
cent
age
of re
side
nts
that
cor
rect
ly k
now
that
st
orm
wat
er is
not
trea
ted
befo
re it
is re
leas
ed in
to th
e ha
rbou
r or o
cean
. D
ata
Sou
rce:
TC
C –
ann
ual
resi
dent
s’ s
urve
y
%In
crea
sing
Not
ach
ieve
d -
37%
This
is a
dec
reas
e fro
m la
st
year
whi
ch is
dis
appo
intin
g gi
ven
Cou
ncil’
s pr
oact
ive
appr
oach
to p
ollu
tion
prev
entio
n ed
ucat
ion
prog
ram
mes
.
Ach
ieve
d -
44%
Incr
ease
d fro
m 3
4% to
44%
44%
- 1
3/14
A
ctua
l
Leve
l of s
ecur
ity
from
floo
ding
(fa
ctua
l)
Ove
rvie
w o
f how
muc
h m
ore
secu
rity
from
floo
ding
has
be
en p
rovi
ded
for p
eopl
e in
Tau
rang
a as
a re
sult
of
this
yea
r’s fl
ood
prot
ectio
n w
ork
prog
ram
me,
incl
udin
g ke
y ar
eas
that
hav
e be
en
prot
ecte
d.
Dat
a S
ourc
e: T
CC
Nar
rativ
eIn
crea
sing
Ach
ieve
d.S
ever
al p
rope
rtie
s ha
ve
been
pur
chas
ed in
Mat
ua
and
six
dwel
lings
are
in th
e pr
oces
s of
dem
oliti
on.
Ach
ieve
d -
Wor
k in
Pro
gres
s on
C
ityw
ide
Pro
gram
.
Mai
n fo
cus
has
been
on
Mou
nt In
dust
rial p
artic
ular
ly
maj
or w
orks
on
stor
mw
ater
pi
pelin
e pr
ojec
t. W
aira
kei
Str
eam
sto
rmw
ater
pum
p st
atio
n is
ope
ratio
nal.
Min
or
Wor
ks -
32
Hus
h P
its:
Mar
ine
Par
ade,
Nor
ton
Roa
d, C
liff R
oad,
Con
cord
e/O
cean
beac
h R
oad,
A
venu
es, C
ambr
idge
Roa
d,
ides
ia G
rove
, Lev
ers
Roa
d,
Mea
dow
land
Str
eet.
The
Mal
l had
maj
or u
pgra
de to
pr
ovid
e ov
erla
nd fl
owpa
th
as w
ell a
s up
grad
es o
f su
mps
and
out
falls
.
23 a
dditi
onal
he
ctar
es -
09/
10
Act
ual
STORMWATER
GROUPS OF ACTIVITIES | 105
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f en
viro
nmen
tally
su
stai
nabl
e se
rvic
es
- st
orm
wat
er
disc
harg
e (fa
ctua
l)
All
stor
mw
ater
dis
char
ged
into
the
harb
our,
ocea
n an
d st
ream
s m
eets
ong
oing
re
sour
ce c
onse
nt c
ondi
tions
fo
r wat
er q
ualit
y (th
ese
cons
ent c
ondi
tions
, and
an
y ex
cept
ions
to th
em, w
ill
be e
xpla
ined
furt
her w
hen
repo
rtin
g).
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
d.
The
com
preh
ensi
ve
stor
mw
ater
cat
chm
ent
cons
ents
requ
ire u
s to
un
dert
ake
regu
lar a
nd
deta
iled
base
line
and
stor
m e
vent
sam
plin
g.
The
resu
lts a
re a
sses
sed
agai
nst t
he tr
igge
r val
ues
of th
e co
nsen
ts.
Con
sent
co
nditi
ons
cont
inue
to b
e m
et w
ith n
o tr
igge
rs fo
r non
-co
mpl
ianc
e oc
curr
ing
in th
e pa
st y
ear.
Ach
ieve
dTh
e ne
w c
ompr
ehen
sive
st
orm
wat
er c
atch
men
t co
nsen
ts re
quire
us
to
unde
rtak
e m
ore
regu
lar
and
deta
iled
base
line
and
stor
m e
vent
sam
plin
g. T
he
resu
lts w
ill b
e as
sess
ed
agai
nst t
he tr
igge
r val
ues
of th
e co
nsen
ts.
Con
sent
co
nditi
ons
cont
inue
d to
be
met
with
sam
ple
anal
ysis
re
sults
wel
l bel
ow th
e co
nsen
ted
limits
. Zin
c ex
ceed
ed tr
igge
r lev
els
for
addi
tiona
l mon
itorin
g bu
t w
as s
till w
ithin
con
sent
lim
its.
Ach
ieve
d
Pro
visi
on o
f ed
ucat
ion
prog
ram
mes
(fac
tual
)
Pro
visi
on o
f edu
catio
n pr
ogra
mm
es:
(a) N
umbe
r of p
rimar
y sc
hool
s (3
Wat
ers
prog
ram
me)
(b
) Num
ber o
f cla
sses
(S
torm
wat
er p
rogr
amm
e)
(c) C
omm
unity
con
tact
/pr
esen
tatio
ns (3
Wat
ers)
. (d
) Dom
estic
vis
its e
ffici
ency
an
d re
pairs
(3 W
ater
s)
(e) D
evel
opm
ent
of e
duca
tion
and
com
mun
icat
ion
prog
ram
mes
-
new
initi
ativ
es o
r re
deve
lopm
ent o
f exi
stin
g (3
Wat
ers)
Dat
a S
ourc
e: T
CC
No.
(a) >
17
scho
ols
(b
) >40
cl
asse
s
(c
) >30
(d) >
1200
(e
) Ach
ieve
d
Par
tly a
chie
ved.
A
) 23
scho
ols
- A
chie
ved
B) 9
0 cl
asse
s,
appr
ox. 2
700
stud
ents
. -
Ach
ieve
d C
) 25
pres
enta
tions
in
clud
ing
publ
ic
pres
ence
- N
ot
achi
eved
D
) Dom
estic
vis
its
664
mos
t of w
hich
w
ere
tap
was
her
repl
acem
ents
and
to
ilet w
ashe
rs,
follo
wed
by
susp
ecte
d le
aks
and
wat
er
effic
ienc
y ch
ecks
. -
Not
ach
ieve
dE)
Pub
lic
pres
enta
tions
co
ntin
ue to
be
boo
ked.
-
Ach
ieve
d
Str
eam
Cle
an-u
p P
rogr
amm
e: 9
Cle
an-u
p D
ays.
14
Sch
ools
. >10
00
Stu
dent
s. 2
com
mun
ity
Gro
ups.
>35
000k
gs o
f ru
bbis
h an
d re
cycl
ing
colle
cted
. G
reat
Was
te R
ace:
10
kind
erga
rten
s G
reat
Dra
in G
ame:
7
Kin
derg
arte
ns. 1
Env
irofe
st
even
t.
Indu
stria
l Aud
it P
rogr
amm
e:
Mou
nt In
dust
rial A
rea.
154
B
usin
esse
s vi
site
d. 4
4 si
tes
with
min
or is
sues
. 5
site
s re
quire
d to
app
ly
for s
torm
wat
er d
isch
arge
co
nsen
ts fr
om B
OP
RC
. S
mal
l site
sed
imen
t con
trol
pr
ojec
t: 3
pres
enta
tions
. 1
trad
e sh
ow. B
uild
ers
pock
et
guid
e an
d ex
ampl
e si
te s
et-
up –
ong
oing
edu
catio
nal
valu
e.
a) A
chie
ved
b) A
chie
ved
c) N
ot a
chie
ved
d)
Not
ach
ieve
d
e) A
chie
ved
A) 1
9 sc
hool
s B
) 87
clas
ses,
app
rox.
261
0 st
uden
ts.
C) 1
6 P
rese
ntat
ions
in
clud
ing
publ
ic p
rese
nce
D) D
omes
tic v
isits
yea
r to
date
(18t
h Ju
ne 2
013)
652
m
ost o
f whi
ch w
ere
tap
was
her r
epla
cem
ents
and
to
ilet w
ashe
rs, f
ollo
wed
by
susp
ecte
d le
aks
and
wat
er
effic
ienc
y ch
ecks
. E)
Pub
lic p
rese
ntat
ions
co
ntin
ue to
be
book
ed.
O
ther
Edu
catio
n In
itiat
ives
:
•
6 x
3 W
ater
s P
rese
ntat
ion
• 13
pre
scho
ol s
essi
ons
with
G
reat
Was
te R
ace
& T
he
Gre
at D
rain
Gam
e •
5 S
trea
m C
lean
Ups
P
rovi
ded
a m
edle
y of
re
sour
ces
• 1
x W
ater
Cat
chm
ent
Pro
gram
me
27 s
choo
l vis
its -
07
/07
Act
uals
STORMWATER
106 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
MA
ND
ATO
RY
ME
AS
UR
ES
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Sys
tem
Ade
quac
yTh
e nu
mbe
r of fl
oodi
ng
even
ts th
at o
ccur
and
for
each
floo
ding
eve
nt, t
he
num
ber o
f hab
itabl
e flo
ors
affe
cted
(exp
ress
ed p
er
1000
pro
pert
ies
conn
ecte
d to
the
Cou
ncil
stor
mw
ater
sy
stem
)
No
targ
et s
et
for 1
4/15
.C
ounc
il ha
s no
t rec
orde
d
habi
tabl
e flo
ors
that
may
hav
e be
en a
ffect
ed b
y
flood
ing.
Dis
char
ge
com
plia
nce
Com
plia
nce
with
reso
urce
co
nsen
ts fo
r dis
char
ge fr
om
the
stor
mw
ater
sys
tem
, m
easu
red
by th
e nu
mbe
r of:
-
Aba
tem
ent n
otic
es
- In
frin
gem
ent n
otic
es
- En
forc
emen
t ord
ers,
and
-
Con
vict
ions
R
ecei
ved
by C
ounc
il in
re
latio
n to
thos
e re
sour
ce
cons
ents
No
targ
et s
et
for 1
4/15
.10
0% c
ompl
ianc
e.N
o ab
atem
ent n
otic
es
rece
ived
.
Res
pons
e Ti
mes
The
med
ian
resp
onse
tim
e to
att
end
a flo
odin
g ev
ent,
mea
sure
d fro
m th
e tim
e th
at
Cou
ncil
rece
ives
not
ifica
tion
to th
e tim
e th
at s
ervi
ce
pers
onne
l rea
ch th
e si
te.
No
targ
et s
et
for 1
4/15
.M
edia
n re
spon
se
time
is 5
5 m
inut
es.
Not
e 15
/16
targ
et fo
r thi
s m
easu
re is
less
than
or
equa
l to
60 m
inut
es.
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f acc
urat
e in
form
atio
n ab
out
area
s th
at a
re fl
ood
pron
e (fa
ctua
l)
Rec
ords
of k
now
n flo
od
pron
e ar
eas
are
up to
dat
e an
d ar
e pu
blic
ly a
vaila
ble.
A
ccur
ate
asse
ssm
ents
fo
r spe
cific
pro
pert
ies
are
avai
labl
e fo
r use
in L
IM a
nd
PIM
pro
cess
es o
n re
ques
t. D
ata
Sou
rce:
TC
C –
ca
tchm
ent m
odel
ling
-A
chie
ved
Ach
ieve
d.Fl
ood
haza
rd m
aps
mad
e pu
blic
ly a
vaila
ble
for
Kop
urer
erua
, Jud
ea V
alle
y.
Ach
ieve
dFl
ood
Haz
ard
Map
s fo
r the
ca
tchm
ents
Pill
ans/
Bur
eta,
M
atua
, Mou
nt S
outh
, and
G
reer
ton
are
com
plet
ed
In p
rogr
ess.
The
pr
ogra
mm
e to
up
date
reco
rds
iden
tifyi
ng a
ll flo
od p
rone
are
as
is p
lann
ed fo
r co
mpl
etio
n by
Ju
ne 2
009
- 07
/07
Act
ual
STORMWATER
GROUPS OF ACTIVITIES | 107
STORMWATERM
AN
DAT
OR
Y M
EA
SU
RE
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Cus
tom
er
Sat
isfa
ctio
nTh
e nu
mbe
r of c
ompl
aint
s re
ceiv
ed a
bout
the
perf
orm
ance
of t
he
stor
mw
ater
sys
tem
, ex
pres
sed
per 1
000
prop
ertie
s co
nnec
ted
to C
ounc
il’s
stor
mw
ater
sy
stem
.
No
targ
et s
et
for 1
4/15
.Th
ere
wer
e 26
co
mpl
aint
s in
to
tal f
or 5
0,00
0 pr
oper
ties
whi
ch,
expr
esse
d as
th
e nu
mbe
r of
com
plai
nts
per
1000
pro
pert
ies
is 0
.52.
Not
e 15
/16
targ
et fo
r thi
s m
easu
re is
less
than
or
equa
l to
2 co
mpl
aint
s pe
r 10
00 p
rope
rtie
s.
108 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
SOLID WASTE
WHAT WE DOThe Solid Waste activity protects public health through collecting and disposing of waste, and it promotes sustainable waste management.
Through this activity we manage the:
• Delivery of waste collection and disposal services that minimise waste to landfill.
• Rubbish collection, transfer station operation and composting as user pays services.
• Aftercare of closed landfills, litter collection, street sumps and footpath cleaning services funded from rates.
• Waste minimisation community programmes funded from central government waste levy fund.
HOW DID WE PERFORM?Customer satisfaction
We had noticeably high levels of satisfaction with many aspects of this activity including rubbish collection, litter management and footpath cleanliness.
Waste minimisation education
The Solid Waste Team has exceeded the delivery of education hours to the community. This is largely due to the introduction of the Resource Wise Schools programme, an increase in the number of Cloth Nappy Workshops and Early Childcare Centre Trials and more contact with businesses in the City.
HOW DOES THIS AFFECT YOU?Properly disposing of rubbish and reducing the amount we send to landfill helps to create a healthy, safe environment for us to live in.
KEY PROJECTSWaste minimisation initiatives included:
• The National Love Food, Hate Waste initiative has been supported by Council through in kind staff time and a financial contribution from Council’s Central Government Waste Levy to produce materials and undertake promotions to be used locally and nationally. This is to help address the $22 million of food waste in Tauranga City each year.
• A pilot of Resource Wise Schools was successful with over 50 teachers and caretakers attending a workshop and 23 educational establishments signing up to the 2015/16 programme.
CITY VISION
Vibrant, Healthy and Diverse Communities
Clean, green, valued environment
Living Well, Wasting Less
GROUPS OF ACTIVITIES | 109
SOLID WASTE
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Miscellaneous Renewals 80 80 (0)
110 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
SOLID WASTEP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Indi
catio
n of
the
leve
l of s
usta
inab
le
was
te m
anag
emen
t (fa
ctua
l)
Red
uctio
n of
20
kg in
per
ca
pita
/ann
um o
f was
te to
la
ndfil
l by
2015
from
the
2010
bas
elin
e of
477
kg/
capi
ta/a
nnum
(Tar
get 1
of
the
Was
te M
anag
emen
t and
M
inim
isat
ion
Pla
n 20
10)
Dat
a S
ourc
e T
aura
nga
City
C
ounc
il (T
CC
)
Kg
410
kg
/ca
pita
/ann
umN
ot a
chie
ved
- 48
4 K
g/ca
p/an
num
Incr
ease
in w
aste
to
land
fill a
t Tra
nsfe
r Sta
tion.
N
atio
nally
app
roxi
mat
ely
692
kg/c
ap/a
nnum
to
land
fill.
Not
Ach
ieve
d 45
4 K
g/ca
p/an
num
Nat
iona
lly a
ppro
xim
atel
y 58
5 kg
/cap
/ann
um to
la
ndfil
l. Th
e 13
/14
Targ
et
shou
ld b
e 46
2 kg
/cap
/an
num
bas
ed o
n m
easu
re
defin
ition
.
183k
gs -
09/
10
Act
ual
Indi
catio
n of
the
leve
l of s
usta
inab
le
was
te m
anag
emen
t (fa
ctua
l)
40%
of r
esou
rces
pro
cess
ed
thro
ugh
Cou
ncil-
owne
d or
ass
ocia
ted
faci
litie
s is
div
erte
d as
reso
urce
s by
201
5 (T
arge
t 2 o
f W
aste
Man
agem
ent a
nd
Min
imis
atio
n P
lan
2010
) D
ata
Sou
rce:
TC
C
%25
%N
ot a
chie
ved
- 24
%To
tal d
iver
ted
tonn
es
incr
ease
d bu
t due
to
incr
ease
in w
aste
to la
ndfil
l th
ere
was
no
incr
ease
in
perc
enta
ge o
f div
erte
d m
ater
ials
.
Not
Ach
ieve
d 24
%S
ome
pote
ntia
lly re
cycl
able
m
ater
ials
lost
to c
lean
fills
.18
%
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Qua
lity
of a
ll re
side
ntia
l rub
bish
co
llect
ion
serv
ices
, C
ounc
il an
d no
n-C
ounc
il (p
erce
ptio
n)
Per
cent
age
of re
side
nts
that
are
sat
isfie
d w
ith
wha
t hap
pens
on
rubb
ish
colle
ctio
n da
y in
clud
ing
all c
olle
ctio
ns o
n th
at d
ay,
and
the
stat
e of
the
stre
et
afte
rwar
ds.*
*
Not
e th
at th
is is
not
with
in
Cou
ncil’
s di
rect
con
trol
, as
mos
t rub
bish
col
lect
ion
serv
ices
are
pro
vide
d by
in
depe
nden
t com
pani
es.
Dat
a S
ourc
e: T
CC
– a
nnua
l re
side
nts’
sur
vey
%80
%A
chie
ved
- 86
%B
oth
Cou
ncil’
s co
llect
ion
serv
ice
and
priv
ate
serv
ices
m
onito
red
and
inte
rven
tions
ap
plie
d to
ach
ieve
leve
l of
serv
ice.
Ach
ieve
d 84
%B
oth
Cou
ncil’
s co
llect
ion
serv
ice
and
priv
ate
serv
ices
m
onito
red
and
inte
rven
tions
ap
plie
d to
ach
ieve
leve
l of
serv
ice.
62%
- 0
6/07
A
ctua
l
GROUPS OF ACTIVITIES | 111
SOLID WASTEP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
SE
RV
ICE
ME
AS
UR
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Qua
lity
of li
tter
co
llect
ion
serv
ices
in
pub
lic a
reas
(p
erce
ptio
n)
Per
cent
age
of re
side
nts
that
are
sat
isfie
d w
ith th
e m
anag
emen
t of l
oose
litt
er
and
litte
r bin
s in
our
par
ks
and
stre
ets.
D
ata
Sou
rce:
TC
C –
ann
ual
resi
dent
s’ s
urve
y
%65
%A
chie
ved
- 73
%A
sig
nific
ant i
mpr
ovem
ent i
n th
e pe
rcen
tage
of r
esid
ents
th
at a
re s
atis
fied
with
the
man
agem
ent o
f loo
se li
tter
an
d lit
ter b
ins
in o
ur p
arks
an
d st
reet
s. R
evie
w o
f sc
hedu
led
litte
r con
trol
on
goin
g to
resp
ond
to
com
mun
ity b
ehav
iour
.
Ach
ieve
d 69
%R
evie
w o
f sch
edul
ed li
tter
co
ntro
l ong
oing
to re
spon
d to
com
mun
ity b
ehav
iour
.
56%
- 0
6/07
A
ctua
l
Qua
lity
of fo
otpa
th
clea
ning
ser
vice
s (p
erce
ptio
n)
Per
cent
age
of re
side
nts
that
are
sat
isfie
d w
ith th
e cl
eanl
ines
s of
the
foot
path
s in
(a) t
he T
aura
nga
CB
D
and
Mou
nt M
aung
anui
and
G
reer
ton
neig
hbou
rhoo
d ce
ntre
s; a
nd (b
) the
ir lo
cal
neig
hbou
rhoo
d ce
ntre
D
ata
Sou
rce:
TC
C -
ann
ual
resi
dent
s’ s
urve
y
%80
%A
chie
ved
(a) 8
8%
(b) 8
7%R
ecei
ving
con
sist
ent
satis
fact
ion
with
the
clea
nlin
ess
of th
e fo
otpa
ths
in th
e Ta
uran
ga C
BD
, Mou
nt
Mau
ngan
ui a
nd G
reer
ton
neig
hbou
rhoo
d ce
ntre
s.
Ther
e ha
s be
en a
not
icea
ble
impr
ovem
ent i
n th
e sa
tisfa
ctio
n of
resi
dent
s w
ith
rega
rd to
the
clea
nlin
ess
of
thei
r loc
al n
eigh
bour
hood
ce
ntre
.
Ach
ieve
d (a
) 88%
(b
) 83%
Impr
ovem
ent t
rend
co
ntin
ues
with
act
ive
mon
itorin
g an
d co
ntra
ctor
pe
rfor
man
ce.
(a) 6
0%
(b
) 56%
-
06/0
7 A
ctua
l
112 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f was
te
min
imis
atio
n ed
ucat
ion
( fac
tual
)
Educ
atio
n in
itiat
ives
pr
ovid
ed re
gard
ing
was
te
min
imis
atio
n in
sch
ools
, bu
sine
sses
and
hom
es
plus
the
leve
l of a
tten
danc
e at
them
(par
ticip
ant h
ours
=
no. h
ours
of e
duca
tion
sess
ions
x n
o. a
tten
dees
). D
ata
Sou
rce:
TC
C
Hou
rs
and
narr
ativ
e
30,0
00 h
ours
pr
ovid
edA
chie
ved
- 32
,352
ho
urs
prov
ided
W
e ha
ve c
ontin
ued
to
deliv
er e
duca
tion
initi
ativ
es
in s
choo
ls, b
usin
esse
s, a
t ev
ents
and
in th
e w
ider
co
mm
unity
(clo
th n
appy
w
orks
hops
, Pap
er4T
rees
, w
orm
com
post
ing
wor
ksho
ps) a
nd h
ave
achi
eved
the
targ
et fo
r 20
14/1
5.
Not
ach
ieve
d 24
,480
hou
rsR
ealig
ned
cont
ract
s.A
chie
ved
12,0
00
part
icip
ant h
ours
Pro
visi
on o
f Tra
nsfe
r st
atio
ns -
ope
ning
ho
urs,
acc
essi
bilit
y (fa
ctua
l)
The
two
tran
sfer
sta
tions
, M
alem
e S
tree
t and
Te
Mau
nga,
are
ope
n se
ven
days
per
wee
k (e
xcep
t Goo
d Fr
iday
, Chr
istm
as D
ay a
nd
New
Yea
rs D
ay).*
*W
eekd
ays
7:30
am –
5pm
an
d S
at, S
un a
nd P
ublic
H
olid
ays
9am
– 5
pm.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dEs
sent
ial m
echa
nica
l rep
airs
lim
ited
to a
fter h
ours
.A
chie
ved
Esse
ntia
l mec
hani
cal r
epai
rs
limite
d to
afte
r hou
rs.
Ach
ieve
d
SOLID WASTE
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f re
side
ntia
l ref
use
colle
ctio
n se
rvic
es
(fact
ual)
A re
fuse
bag
col
lect
ion
serv
ice
is p
rovi
ded
to a
ll re
side
ntia
l pro
pert
ies
in
urba
n an
d ru
ral-r
esid
entia
l ar
eas.
D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
d N
ew re
side
ntia
l are
as a
dded
to
col
lect
ion.
Ach
ieve
dN
ew re
side
ntia
l are
as a
dded
to
col
lect
ion
Ach
ieve
d
Pro
visi
on o
f litt
er b
in
serv
ices
- e
mpt
ying
(fa
ctua
l)
Litt
er b
ins
are
not a
llow
ed
to g
et to
ove
rfille
d st
age.
Fr
eque
ncy
of e
mpt
ying
litt
er
bins
is d
riven
by
dem
and
rath
er th
an a
set
sch
edul
e,
exce
pt th
at th
e pl
astic
line
rs
in a
ll lit
ter b
ins
are
repl
aced
at
leas
t tw
ice
a w
eek.
D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dG
ood
cont
ract
com
plia
nce.
Ach
ieve
dG
ood
cont
ract
com
plia
nce.
Ach
ieve
d
GROUPS OF ACTIVITIES | 113
SOLID WASTELE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f foo
tpat
h sc
rubb
ing
serv
ices
(fa
ctua
l)
Foot
path
s ar
e sc
rubb
ed
once
a m
onth
in th
e Ta
uran
ga C
BD
and
Mou
nt
Mau
ngan
ui a
nd G
reer
ton
Nei
ghbo
urho
od C
entr
es
(plu
s hi
gh p
ress
ure
clea
ning
of
all
sect
ions
ove
r a th
ree
year
per
iod)
. Th
e fo
otpa
ths
on th
e w
est
side
of T
he S
tran
d ar
e cl
eane
d da
ily (e
ither
wet
or
dry
scru
bbin
g).
Ther
e is
no
foot
path
cl
eani
ng c
arrie
d ou
t in
othe
r are
as, o
ther
than
on
notifi
catio
n of
a p
robl
em.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dW
e ha
ve in
stru
cted
co
ntra
ctor
to tr
ial a
n ea
rlier
st
art (
5am
inst
ead
of 6
am)
for f
ootp
ath
clea
ning
to
enab
le s
crub
bing
prio
r to
car
s an
d pe
ople
in
the
City
. P
rovi
des
for a
m
ore
thor
ough
cle
an w
ith
spec
ialis
ed e
quip
men
t.
Ach
ieve
dA
chie
ved
- al
l hig
h us
e ar
eas.
Ach
ieve
d
Pro
visi
on o
f loo
se
litte
r col
lect
ion
serv
ices
(fac
tual
)
Loos
e lit
ter i
s co
llect
ed
from
: -
Tau
rang
a C
BD
and
the
Mou
nt M
aung
anui
cen
tre
- at
leas
t onc
e a
day
, sev
en
days
a w
eek.
-
24
othe
r sub
urba
n sh
oppi
ng c
entr
es -
onc
e a
day,
Mon
day
to S
atur
day.
-
62
park
s an
d re
serv
es -
be
twee
n o
nce
a da
y an
d on
ce a
wee
k, d
epen
ding
on
the
park
. -
Rem
aini
ng p
arks
and
re
serv
es -
on
not
ifica
tion
of
a pr
oble
m.
- R
oad
to b
each
acc
ess
way
s fro
m M
ount
Mai
n B
each
to P
apam
oa D
omai
n -
once
a w
eek
(2 m
etre
s
eith
er s
ide
of e
ach
acce
ss
way
). -
47
km o
f roa
d be
rms
on
mai
nly
a
rter
ial r
oads
-
each
wee
k.
- R
emai
ning
road
ber
ms
- on
not
ifica
tion
of a
pro
blem
. D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dG
ood
com
plia
nce
with
co
ntra
ct s
peci
ficat
ions
. Th
e co
ntra
ct is
mon
itore
d by
a n
umbe
r of w
ays:
Joi
nt
mon
thly
insp
ectio
ns w
ith
cont
ract
or to
che
ck w
orks
ar
e do
ne; W
eekl
y / d
aily
in
spec
tions
by
Cou
ncil
staf
f; M
onth
ly d
ispo
sal r
ecor
ds
chec
k ag
ains
t pre
viou
s re
cord
s; N
on c
ompl
ianc
e no
tices
mon
itore
d. W
e ar
e un
dert
akin
g a
mor
e pr
oact
ive
appr
oach
to
redu
ce th
e ill
egal
dum
ping
of
was
te a
cros
s th
e C
ity
by w
orki
ng c
lose
ly w
ith th
e B
ylaw
s an
d P
arki
ng T
eam
to
und
erta
ke e
nfor
cem
ent
actio
n as
requ
ired.
Ach
ieve
dG
ood
com
plia
nce
with
co
ntra
ct s
peci
ficat
ions
. Th
e co
ntra
ct is
mon
itore
d by
a n
umbe
r of w
ay: J
oint
m
onth
ly in
spec
tions
with
co
ntra
ctor
to c
heck
wor
ks
are
done
; Wee
kly
/ dai
ly
insp
ectio
ns b
y C
ounc
il st
aff;
Mon
thly
dis
posa
l rec
ords
ch
eck
agai
nst p
revi
ous
reco
rds;
Non
com
plia
nce
notic
es m
onito
red.
Ach
ieve
d
114 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LIBRARIES
WHAT WE DOLibraries encourage and support literacy and learning in our community for all ages by providing access to information, technology, recreational and cultural activities.
Libraries through this activity:
• Provide and lend collections - print, online, DVDs, CDs, large print.
• Connect customers with information and resources they have requested.
• Provide access to the internet and assist customers to make best use of online information and information-related software.
• Collect, preserve and make accessible heritage information resources relating to the region.
• Provide activities which support literacy, independent learning, information skills, and cultural enrichment for both adults and children.
• Provide an informal community space where people meet, browse, share and learn in a comfortable, safe environment.
Library stock
The number of stock items has been reduced to the new target of 2.4 items per capita. The current total is slightly below this level due to the need to reduce stock at Greerton Library to fit into the temporary building.
Tauranga Memories
The library’s online database, Tauranga Memories, has increased by over 2000 items and is being used widely. It was accessed over 2000 times in the week after a TV programme was aired on the wreck of the Ranui.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Library visits
Physical visits and online visits to the library have increased. Issues of physical stock declined while e-issues increased from 12,600 to 19,000.
Education and learning
The number of educational sessions provided has exceeded the target, with the programmes themed around Matariki being especially popular. Use of the library by Maori is lower than for other groups but these programmes were opportunities to promote the value of the library to the Maori community.
The library has also partnered with business groups to deliver programmes of interest to small business managers.
The popularity of group classes in the Learning Centre have declined, as more people have their own individualised devices, while one-on-one assistance with these continues to rise. This service is now offered in several places in the community as well as in the libraries.
HOW DOES THIS AFFECT YOU?Libraries provide for learning and recreation. They also provide internet access and a place in which community events can be held such as book clubs and children’s programmes.
KEY PROJECTSGreerton Library
The Greerton Library project is under way with the library moved into temporary premises and some furniture and books taken to storage. Demolition is scheduled for July 2015 and completion approximately April 2016. An extra 60m2 for meeting and learning space has been added to the original design after receiving $200,000 funding from the Lotteries Board.
CITY VISION
Vibrant, Healthy and Diverse Communities
Actively involved people
A great place to grow up
GROUPS OF ACTIVITIES | 115
LIBRARIES
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Library Stock 776 798 22 The budget was fully committed but some stock did not arrive before year end.
Greerton Library Redevelopment 302 2,556 2,254 The Greerton Library development is spread over two years. The remaining budget will be spent in the 2015/16 year.
Land Sale 3 (500) (503) This was not achieved during the year, but is close to completion.
Replacement Capex Libraries 66 70 4 Equipment was replaced as required.
116 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LIBRARIESP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Acc
essi
bilit
y of
lib
rarie
s (p
erce
ptio
n)P
erce
ntag
e of
cus
tom
ers
that
are
sat
isfie
d w
ith li
brar
y op
enin
g ho
urs.
D
ata
Sou
rce:
TC
C -
ann
ual
resi
dent
s’ s
urve
y
%85
%N
ot a
chie
ved
- 84
%84
%. O
peni
ng h
ours
ha
ve b
een
unch
ange
d fo
r so
me
year
s. T
his
has
been
su
pple
men
ted
by in
crea
sing
av
aila
bilit
y of
onl
ine
reso
urce
s.
Not
ach
ieve
d -
83%
Ope
ning
hou
rs h
ave
been
un
chan
ged
for s
ome
year
s.
67%
- 0
6/07
A
ctua
l
Whe
ther
ther
e is
en
ough
cho
ice
in
title
s an
d fo
rmat
s (p
erce
ptio
n)
Per
cent
age
of c
usto
mer
s th
at a
re s
atis
fied
with
the
rang
e of
title
s an
d of
form
ats
avai
labl
e.
Dat
a S
ourc
e: T
CC
- a
nnua
l re
side
nts’
sur
vey
%Ti
tles:
85%
Form
ats:
80%
Ach
ieve
d Ti
tles
90%
and
For
mat
s 84
%. O
nlin
e re
sour
ces
are
bein
g in
crea
sed
to m
eet
chan
ging
dem
and.
Par
tly a
chie
ved
- Ti
tles:
84%
; Fo
rmat
s: 8
2%
The
resu
lts a
re s
imila
r to
cust
omer
sat
isfa
ctio
n in
20
12/1
3.
Title
s 90
%;
Form
ats
90%
The
valu
e of
lite
racy
/ e
duca
tion
/ cul
tura
l pr
ogra
mm
es
prov
ided
(per
cept
ion)
Per
cent
age
of a
tten
dees
th
at fo
und
the
liter
acy
/ edu
catio
n / c
ultu
ral
prog
ram
me
they
att
ende
d va
luab
le.
Dat
a S
ourc
e: T
CC
-
eval
uatio
n fo
rm fo
r pr
ogra
mm
es
%95
%A
chie
ved
- 95
%O
n av
erag
e 95
% o
f at
tend
ees
foun
d th
e pr
ogra
mm
es th
ey a
tten
ded
valu
able
. Th
is is
bas
ed o
n a
surv
ey s
ampl
e ac
ross
th
e di
ffere
nt ty
pes
of
prog
ram
mes
pro
vide
d.
Ach
ieve
d -
97%
fo
r hol
iday
ac
tiviti
es
Sam
ple
of e
vent
s su
rvey
ed
Adu
lt 80
%
Chi
ldre
n’s
95%
-
06/0
7 A
ctua
l
Upt
ake
of o
n-lin
e ac
cess
(fac
tual
)N
umbe
r of s
essi
ons
on
Libr
arie
s w
ebsi
te e
ach
year
. D
ata
Sou
rce:
TC
C
No.
350,
000
Ach
ieve
d -
423,
301
423,
301.
The
incr
ease
d us
e of
the
libra
ries
web
site
(in
clud
ing
Taur
anga
M
emor
ies)
is p
leas
ing
to
see,
par
ticul
arly
as
libra
ries
have
incr
ease
d th
e am
ount
of
onl
ine
cont
ent a
vaila
ble
in re
spon
d to
this
incr
easi
ng
dem
and.
Ach
ieve
d -
379,
300
The
sess
ions
are
risi
ng
rapi
dly.
68,8
00
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
GROUPS OF ACTIVITIES | 117
LIBRARIESLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Ser
vice
pro
visi
on
stoc
k ite
ms
(fact
ual)
Num
ber o
f sto
ck it
ems
held
pe
r res
iden
t (in
clud
ing
15%
of
the
Wes
tern
Bay
of P
lent
y D
istr
ict’s
resi
dent
s).
* R
esul
ts w
ill c
hang
e as
the
Libr
ary
deve
lopm
ents
are
co
mpl
eted
. D
ata
Sou
rce:
TC
C
No.
2.60
Not
ach
ieve
d2.
35 s
tock
item
s pe
r re
side
nt.
This
refle
cts
a re
duct
ion
to C
ounc
il’s
leve
l of
ser
vice
for s
tock
item
s to
2.
4 st
ock
item
s pe
r res
iden
t in
201
4/15
.
Ach
ieve
d -
2.6
Ach
ieve
d du
e to
dro
p in
po
pula
tion
estim
ate
2.13
Ser
vice
pro
visi
on
- lib
rary
spa
ce
(fact
ual)
Are
a of
libr
ary
spac
e pe
r 1,
000
popu
latio
n (in
clud
ing
15%
of t
he W
este
rn B
ay o
f P
lent
y D
istr
ict’s
resi
dent
s).
* R
esul
ts w
ill c
hang
e as
the
Libr
ary
deve
lopm
ents
are
co
mpl
eted
. D
ata
Sou
rce:
TC
C
m2
40.6
Ach
ieve
d 41
.45m
2 per
100
0 pe
ople
. S
taff
spac
e at
Tau
rang
a Li
brar
y ha
s re
duce
d by
10
m2 .
Mt L
ibra
ry s
pace
now
in
clud
es to
ilets
and
form
er
serv
ice
cent
re.
Not
ach
ieve
d -
40.6
5S
pace
unc
hang
ed
5080
m2/
1249
56 (t
otal
po
pula
tion
serv
ed)
27.3
2
Ser
vice
Pro
visi
on
- op
enin
g ho
urs
acce
ssib
ility
(fac
tual
)
Hou
rs p
er w
eek
that
libr
arie
s ar
e op
en:
(a) T
aura
nga
= 52
.5
(b) M
ount
Mau
ngan
ui =
42.
5 (c
) Gre
erto
n =
41.5
(d
) Pap
amoa
= 4
8 D
ata
Sou
rce:
TC
C
Hrs
per
w
eek
Unc
hang
edA
chie
ved
No
chan
ge to
libr
ary
open
ing
hour
s du
ring
the
year
.
Ach
ieve
dU
ncha
nged
sin
ce la
st y
ear.
Ach
ieve
d
118 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut -
Le
arni
ng C
entr
eN
umbe
r of c
usto
mer
s us
ing
the
Lear
ning
Cen
tre
each
ye
ar.
No.
N
o ta
rget
s re
quire
dA
ppro
x 24
,000
cu
stom
ers
The
Lear
ning
Cen
tre
was
cl
osed
for t
wo
mon
ths
due
to b
uild
ing
issu
es.
App
rox
35,0
00
cust
omer
s53
2 le
sson
s w
ith 1
926
part
icip
ants
. In
tern
et u
sers
N/A
at p
rese
nt
Larg
e up
take
of f
ree
wifi
8,90
0 -
07/0
8 A
ctua
l
Loca
l his
tory
item
s co
llect
ed a
nd m
ade
avai
labl
e on
line
Num
ber o
f ite
ms
adde
d to
Tau
rang
a M
emor
ies
data
base
No.
N
o ta
rget
s re
quire
d25
26 to
tal
Topi
cs 4
56, i
mag
es 1
828,
au
dio
3, v
ideo
26
(hos
ted
on Y
ouTu
be a
nd e
mbe
dded
w
ithin
Tau
rang
a M
emor
ies)
, do
cum
ents
165
, dis
cuss
ions
48
.
Topi
cs 6
76,
imag
es 2
028,
au
dio
28, v
ideo
15
(via
You
Tube
), do
cum
ents
67,
di
scus
sion
40.
With
the
part
icul
ar p
ublic
in
tere
st th
is y
ear i
n th
e B
attle
of G
ate
Pa
and
(app
roac
hing
) WW
I ce
lebr
atio
ns,
the
focu
s ha
s be
en o
n hi
gh q
ualit
y ar
ticle
s of
wid
e in
tere
st. A
nnua
l use
ha
s go
ne fr
om 3
4,00
0 la
st
year
to 7
4,00
0 th
is y
ear.
700
(20/
11)
LIBRARIESLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Ser
vice
pro
visi
on
- pr
ogra
mm
es ru
n (fa
ctua
l)
Key
lite
racy
/ ed
ucat
ion
/ cu
ltura
l pro
gram
mes
run
each
yea
r. D
ata
Sou
rce:
TC
C
No.
500
Ach
ieve
d -
670
120
adul
ts p
rogr
amm
es a
nd
550
child
ren
prog
ram
mes
to
tota
l 670
pro
gram
mes
. A
dults
pro
gram
mes
incl
uded
B
ook
Clu
bs, b
usin
ess
even
ts, a
nd c
ultu
ral a
nd
herit
age
even
ts. C
hild
ren’
s pr
ogra
mm
es in
clud
ed
scho
ol v
isits
, Mao
ri la
ngua
ge, t
oddl
er ti
me,
ho
liday
act
iviti
es, b
ook
club
s an
d re
adin
g pr
ogra
mm
es.
Ach
ieve
d -
706
Adu
lts(1
24):
Boo
k C
lub
sess
ions
49
(now
at
all
bran
ches
).
Even
ts a
nd c
lass
es 7
5.
Chi
ldre
n (5
80):
Cla
ss v
isits
to a
nd fr
om
scho
ols
233,
pr
esch
ools
110
, M
aori
lang
uage
cla
ss v
isits
16
, To
ddle
r Tim
e 14
0,
holid
ay a
ctiv
ities
56,
bo
ok c
lubs
16,
m
isc
sess
ions
9,
Sum
mer
Rea
ding
P
rogr
amm
e (6
60 c
hild
ren/
teen
s)
Win
ter W
arm
ers
Pro
gram
me
(70
child
ren)
. Th
e lib
rary
als
o as
sist
ed w
ith
othe
r com
mun
ity e
vent
s fo
r G
ate
Pa
and
Mat
arik
i.
Reg
ular
pr
ogra
mm
es:
appr
ox 4
0 ho
liday
pr
ogra
mm
es, 4
To
ddle
r Tim
es p
er
wee
k in
term
tim
e,
Sum
mer
Rea
ding
P
rogr
amm
es fo
r ch
ildre
n an
d te
ens,
5
even
ts fo
r adu
lts.
Tailo
red
clas
ses”
19
cla
sses
for
adul
t gro
ups,
70-
80 v
isits
to/f
rom
sc
hool
s an
d 20
to/
from
pre
-sch
ools
in
Tau
rang
a lib
rary
, sm
alle
r nu
mbe
rs a
t the
ot
her b
ranc
hes,
al
so o
ther
info
rmal
se
ssio
ns -
06/
07
Act
ual
GROUPS OF ACTIVITIES | 119
BAYCOURT
WHAT WE DOBaycourt enables the community to enjoy arts and culture by actively pursuing and delivering a diverse programme of events.
Through this activity we:
• Proactively manage and operate the Baycourt Community and Arts Centre which provides a comprehensive arts programme to the community.
• Provide physical and technical events support at Baycourt.
• Provide a box office and national ticketing office.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Baycourt user satisfaction
We achieved a 100% satisfaction rating from Baycourt venue hirers with 70% being very satisfied and 30% satisfied. This is a pleasing result and coupled with anecdotal comments on the ease of the use of the facility on a national scale, helps to cement the role of Baycourt as a key community and arts facility in Tauranga.
Baycourt occupancy
While this has decreased from last year, this is mainly due to a short notice cancellation by a large user and not hosting the Tauranga Arts Festival this year as this event is held every two years. Baycourt continue to work with and identify relationship and partnership opportunities with potential facility users.
HOW DOES THIS AFFECT YOU?Baycourt events encourage increased social interaction between different groups, provide a forum to showcase local, national and international talent, and encourage arts and culture in Tauranga.
KEY PROJECTSNew initiatives included:
• Involved with PANNZ (Performing Arts Network New Zealand) Touring Agency who are funded by Creative New Zealand.
• Created a “What’s On” brochure and distributed to homes and businesses in Tauranga to help promote awareness of the arts.
CITY VISION
Vibrant, Healthy and Diverse Communities
Strong, Sustainable Economy
Living Well, Wasting Less
A great place to grow up
120 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
BAYCOURT
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Baycourt Building and equipment renewals 343 268 (75) The air conditioning project which had been deferred in the prior year went over budget due to the unforeseen requirement to replace additional components which had not been allowed for.
GROUPS OF ACTIVITIES | 121
BAYCOURTTE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Vibr
ant c
omm
unity
th
at c
omes
toge
ther
of
ten
to e
njoy
art
s,
cultu
re a
nd le
isur
e ac
tiviti
es (f
actu
al)
Num
ber o
f eve
nts
held
in
the
sub-
regi
on, a
s id
entifi
ed
in th
e ev
ents
cal
enda
r. D
ata
Sou
rce:
Tau
rang
a C
ity
Cou
ncil
(TC
C)
No.
Incr
easi
ngIn
form
atio
n no
t av
aila
ble
from
13
/14
to d
eter
min
e w
heth
er ta
rget
has
be
en a
chie
ved.
209
even
ts. T
he la
st ti
me
this
figu
re w
as re
port
ed
on w
as 1
1/12
(579
eve
nts)
an
d it
is u
nkno
wn
wha
t thi
s fig
ure
incl
uded
or e
xclu
ded.
Th
eref
ore
it is
diffi
cult
to d
eter
min
e w
heth
er o
r no
t the
targ
et h
as b
een
achi
eved
. Giv
en C
ounc
il’s
incr
ease
d fo
cus
on e
vent
s,
furt
her w
ork
is b
eing
don
e to
ens
ure
that
this
is b
ette
r ca
ptur
ed in
follo
win
g ye
ars
as w
ell a
s a
brea
kdow
n of
ev
ent i
nfor
mat
ion
such
as
type
and
loca
tion
of e
vent
.
Not
abl
e to
be
repo
rted
Not
form
ally
mea
sure
d du
e to
ope
ratio
nal
chan
ges
flow
ing
from
the
orga
nisa
tiona
l res
truc
ture
.
385
Div
ersi
ty o
f eve
nts
- rig
ht ty
pe, m
ix a
nd
num
ber (
perc
eptio
n)
Per
cent
age
of re
side
nts
that
are
sat
isfie
d w
ith th
e nu
mbe
r and
var
iety
of
even
ts in
Tau
rang
a.
Dat
a S
ourc
e: T
CC
– a
nnua
l re
side
nts’
sur
vey
%In
crea
sing
Ach
ieve
d. 7
3%
of re
side
nts
are
satis
fied
with
ev
ents
and
74%
w
ith v
arie
ty
of e
vent
s in
Ta
uran
ga.
The
mea
sure
is b
ased
on
satis
fact
ion
with
eve
nts
in T
aura
nga
whi
ch m
ay
or m
ay n
ot b
e lo
cate
d in
the
Bay
cour
t fac
ility
. Th
e in
crea
se in
resi
dent
sa
tisfa
ctio
n is
ple
asin
g to
se
e gi
ven
the
incr
ease
d in
vest
men
t by
Cou
ncil
in
even
ts.
Not
ach
ieve
d.
66%
sat
isfie
d w
ith
the
num
ber o
f ev
ents
66
% s
atis
fied
with
the
varie
ty o
f ev
ents
.
Res
iden
ts s
how
ed le
ss
satis
fact
ion
both
with
the
num
ber a
nd d
iver
sity
of
even
ts o
vera
ll, h
owev
er th
e pe
rcep
tion
is in
crea
sing
th
at th
ere
is a
cul
tura
lly ri
ch
and
dive
rse
art s
cene
in
Taur
anga
City
, up
4% o
n la
st y
ear.
52%
- 0
6/07
A
ctua
l
122 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
BAYCOURTP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
SE
RV
ICE
ME
AS
UR
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Indi
catio
n of
pa
rtic
ipat
ion
in a
rts,
cu
lture
and
leis
ure
even
ts p
rovi
ded
(fact
ual)
Bay
cour
t occ
upan
cy ra
tes*
*
Rep
orte
d ou
t of t
he
Ung
erbo
eck
syst
em, u
sing
nu
mbe
r of h
ours
that
the
venu
e is
occ
upie
d D
ata
Sou
rce:
TC
C
%46
%N
ot a
chie
ved
- 35
.50%
Th
is y
ear’s
occ
upan
cy
targ
et w
as n
ot a
chie
ved
due
to a
maj
or c
ance
llatio
n be
ing
rece
ived
with
sho
rt
notic
e (w
hich
effe
cts
the
abili
ty to
pro
gram
me
a ne
w
even
t with
in th
is ti
me
slot
) an
d th
e A
rts
Fest
ival
not
oc
curr
ing
in 2
014/
15 a
s it
is h
eld
once
eve
ry tw
o ye
ars.
Bay
cour
t con
tinue
to
form
rela
tions
hips
and
pa
rtne
rshi
ps w
ith la
rger
loca
l co
mm
unity
org
anis
atio
ns
to e
nsur
e co
ntin
ued
occu
panc
y by
this
sec
tor.
Not
ach
ieve
d -
42%
A p
leas
ing
incr
ease
in v
enue
oc
cupa
ncy
achi
evin
g th
e ba
selin
e ta
rget
. N
amel
y du
e to
the
occu
panc
y of
the
X S
pace
usa
ge u
p 50
0 ho
urs
on la
st y
ears
due
to n
ewly
in
trod
uced
pro
gram
min
g in
itiat
ives
.
42%
Indi
catio
n of
the
dive
rsity
of e
vent
s pr
ovid
ed (f
actu
al)
Even
t mix
at B
ayco
urt,
split
in
to p
erce
ntag
es o
f: (a
) You
th fo
cuss
ed e
vent
s (b
) Loc
al (n
ot-f
or-p
rofit
) ev
ents
(c
) Com
mer
cial
/ pr
ofes
sion
al e
vent
s D
ata
Sou
rce:
TC
C
%(a
) 33.
3%
(b
) 33.
3%
(c) 3
3.4%
Par
tially
ach
ieve
d
(a) 4
7% -
Ach
ieve
d
(b) 1
7% -
Not
ac
hiev
ed(c
) 35%
- A
chie
ved
The
redu
ctio
n in
the
Loca
l no
t-fo
r-pr
ofit e
vent
s is
m
ainl
y du
e to
a la
rge
loca
l co
mm
unity
org
anis
atio
ns
canc
ellin
g th
eir b
ooki
ng,
othe
rwis
e th
e fig
ures
wou
ld
bett
er a
lign
with
the
targ
ets.
Th
e co
mm
erci
al ta
rget
has
be
en a
chie
ved
with
slig
htly
m
ore
use
occu
rrin
g.
Par
tially
ach
ieve
d
(a
) 35.
9 %
(b
) 33.
2 %
(c
) 30.
8 %
A m
ore
even
mix
of
occu
panc
y th
is y
ear d
ue to
th
e Ta
uran
ga A
rts
Fest
ival
in
crea
sing
the
not-
for-
profi
t % a
nd C
omm
erci
al
prog
ram
med
act
ivity
in th
e X
Spa
ce.
(a) 2
8.7
(b) 3
3.8
(c) 3
7.5
Sat
isfa
ctio
n w
ith
Bay
cour
t as
a ve
nue
to h
ire (p
erce
ptio
n)
Per
cent
age
of B
ayco
urt
venu
e hi
rers
that
are
sa
tisfie
d w
ith th
e ve
nue.
D
ata
Sou
rce:
TC
C -
hire
rs’
surv
ey
Ave
rage
ra
ting
scor
e:
Incr
easi
ngA
chie
ved
100%
sat
isfa
ctio
n (7
0% v
ery
satis
fied
and
30%
sat
isfie
d)
whi
ch is
a v
ery
plea
sing
re
sult
and
alig
ns w
ell w
ith
anec
dota
l com
men
ts
rega
rdin
g ea
se o
f use
of
faci
lity
from
ven
ue h
irers
.
Ach
ieve
d -
aver
age
ratin
g of
Exc
elle
nt.
95%
Sat
isfie
d or
Exc
elle
nt
(75%
Exc
elle
nt, 2
0%
Sat
isfa
ctor
y)
5.06
ave
rage
sc
ore.
Sca
le is
: 2
= di
d no
t mee
t ex
pect
atio
ns
4 =
met
exp
ecta
tions
6
= ex
ceed
ex
pect
atio
ns
09/1
0 A
ctua
l
GROUPS OF ACTIVITIES | 123
BAYCOURTLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f B
ayco
urt s
ervi
ces
- qu
ality
of v
enue
(fa
ctua
l)
Bay
cour
t ach
ieve
s a
4-st
ar ra
ting
in th
e na
tiona
l Qua
lmar
k Ve
nues
A
sses
smen
t and
Gra
ding
. *
4-st
ar ra
ting
is ‘e
xcel
lent
, co
nsta
ntly
ach
ieve
s hi
gh
qual
ity le
vels
with
a w
ide
rang
e of
faci
litie
s an
d se
rvic
es’.
Dat
a S
ourc
e: Q
ualm
ark
Venu
es A
sses
smen
t
-A
chie
ved
Ach
ieve
dTh
e as
sess
men
t ind
icat
ed
that
Bay
cour
t was
at t
he to
p en
d of
the
scal
e fo
r a 4
-sta
r ra
ting
and
has
the
pote
ntia
l to
incr
ease
for n
ext y
ear’s
re
sults
.
Ach
ieve
dB
ayco
urt m
aint
aine
d its
Q
ualm
ark
4 st
ar ra
ting
with
no
con
cern
s ra
ised
.
Ach
ieve
d -
09/1
0 A
ctua
l
Pro
visi
on o
f eve
nt
assi
stan
ce s
ervi
ces
(fact
ual)
Num
ber o
f eve
nts
assi
sted
du
ring
the
year
via
the
even
ts p
lann
ing
one-
stop
-sh
op.
Dat
a S
ourc
e: T
CC
No.
420
Not
mea
sure
d.N
ot fo
rmal
ly m
easu
red
due
to o
pera
tiona
l ch
ange
s flo
win
g fro
m th
e or
gani
satio
nal r
estr
uctu
re.
Not
abl
e to
be
repo
rted
Not
form
ally
mea
sure
d du
e to
ope
ratio
nal
chan
ges
flow
ing
from
the
orga
nisa
tiona
l res
truc
ture
.
297
(97
at
Bay
cour
t)
Pro
visi
on o
f te
chni
cal s
uppo
rt
serv
ices
(fac
tual
)
Num
ber o
f eve
nts
that
re
ceiv
ed te
chni
cal s
uppo
rt
durin
g th
e ye
ar (l
ight
ing,
so
und
etc.
), ei
ther
at
Bay
cour
t or a
t oth
er
loca
tions
/ pr
ivat
e ev
ents
. D
ata
Sou
rce:
TC
C
No.
590
Not
mea
sure
d.N
o lo
nger
pro
vide
ext
erna
l te
chni
cal e
vent
sup
port
. A
ll B
ayco
urt e
vent
s us
e B
ayco
urt f
or te
chni
cal
serv
ices
.
Not
repo
rted
No
long
er p
rovi
de e
xter
nal
tech
nica
l eve
nt s
uppo
rt.
All
Bay
cour
t eve
nts
use
Bay
cour
t for
tech
nica
l se
rvic
es.
769
- 07
/08
Act
ual
124 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut
atte
ndan
ce a
t B
ayco
urt e
vent
s (fa
ctua
l)
Ave
rage
att
enda
nce
at
Bay
cour
t eve
nts,
spl
it in
to:
(a) Y
outh
focu
sed
even
ts.
(b) L
ocal
(not
-for
-pro
fit)
even
ts.
(c) C
omm
erci
al /
prof
essi
onal
eve
nts.
D
ata
Sou
rce:
TC
C
Targ
ets
not
requ
ired
Not
mea
sure
d.
Cur
rent
ly th
ere
is n
o fo
rmal
mea
sure
men
t of
this
, how
ever
futu
re
repo
rtin
g w
ill in
clud
e P
atro
n at
tend
ance
bro
ken
into
tic
kete
d at
tend
ance
and
no
n tic
kete
d at
tend
ance
at
Bay
cour
t giv
ing
an o
vera
ll P
atro
n at
tend
ance
ann
ually
at
Bay
cour
t. P
atro
n at
tend
ance
at B
ayco
urt
incl
udin
g no
n-tic
kete
d ev
ents
is a
ppro
xim
atel
y 47
,500
peo
ple
in B
ayco
urt i
n 20
14/1
5.
Not
abl
e to
be
repo
rted
Not
form
ally
mea
sure
d(a
) 211
(b
) 322
(c
) 393
BAYCOURT
GROUPS OF ACTIVITIES | 125
ARTS AND HERITAGE
WHAT WE DOArts & Heritage contributes to the sense of community mana, pride and identity of this region by providing infrastructure for arts and culture.
Through this activity we:
• Manage the Tauranga Heritage Collection, not currently housed in a museum.
• Support the Tauranga Moana Museum Trust in museum planning.
• Help fund and support the Tauranga Art Gallery.
• Manage a relationship with Creative Tauranga to support arts and culture.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Art Exhibitions and Gallery Visits
The Tauranga Art Gallery hosted over 22 exhibitions from a variety of different artists. While there was a slight decrease in visitor numbers from last year, attendance levels are well above those required within the Statement of Intent (which outlines delivery expectations of this Council Controlled Organisation).
Tauranga Heritage Collection
There has been a significant increase in the number of website hits to the online museum collection. An additional 10 schools have been visited in the past year to connect the museum collection information with their local history subjects.
HOW DOES THIS AFFECT YOU?Facilitating arts activities have positive social and cultural benefits in our city. The limited access to the heritage collection means that the impacts are not as great as they could be.
KEY PROJECTSCelebrating the arts:
• Completion of the Hairy Maclary & Friends Tauranga Waterfront Sculpture Project.
• Developed a Creative Tauranga Writers Award.
• Delivery of two annual Acorn Foundation Creative Arts Awards.
Building and maintaining relationships within the Arts sector:
• Worked with the Tauranga Library on a Matariki exhibition held at Creative Tauranga.
• Worked with Parent to Parent Coastal BOP, Turning Point Trust and Avalon on providing exhibitions by those suffering from disability.
CITY VISION
Vibrant, Healthy and Diverse Communities
Strong, Sustainable Economy
A great place to grow up
126 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
ARTS & HERITAGETE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of c
ultu
ral
richn
ess
and
dive
rsity
(per
cept
ion)
Per
cent
age
of re
side
nts
that
agr
eed
that
ther
e is
a
cultu
rally
rich
and
div
erse
A
rts
scen
e in
Tau
rang
a ci
ty
Dat
a S
ourc
e: T
CC
ann
ual
resi
dent
s su
rvey
%R
etai
n at
50%
. (In
crea
se n
ot
antic
ipat
ed
due
to
Cou
ncil
polic
y di
rect
ion
and
inve
stm
ent
deci
sion
s)
Ach
ieve
d -
57%
Whi
le th
e pe
rcen
tage
has
re
mai
ned
unch
ange
d it
is s
till p
leas
ing
to s
ee a
n in
crea
se fr
om th
e 20
04
base
line
info
rmat
ion.
Ach
ieve
d -
57%
This
slig
ht in
crea
se is
pl
easi
ng a
nd re
flect
s, s
ince
th
e ba
selin
e su
rvey
, a le
vel
of re
side
nt s
atis
fact
ion
with
Ta
uran
ga h
avin
g a
cultu
rally
ric
h an
d di
vers
e ar
ts s
cene
.
48%
(2
004
surv
ey)
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of s
atis
fact
ion
with
ser
vice
pro
vide
d (p
erce
ptio
n)
Per
cent
age
of u
sers
that
are
sa
tisfie
d w
ith th
e op
erat
ion
of, a
nd in
form
atio
n av
aila
ble
at, t
he in
form
atio
n hu
b (C
reat
ive
Taur
anga
offi
ce
and
web
link
s)
Dat
a S
ourc
e: C
reat
ive
Taur
anga
- a
nnua
l cu
stom
ers’
sur
vey
%99
% e
ach
for
serv
ice
and
avai
labi
lity
Info
rmat
ion
not
avai
labl
e.N
o su
rvey
und
erta
ken
in
14/1
5.N
ot a
chie
ved
- 62
% o
f re
spon
dent
s ra
ted
Cre
ativ
e Ta
uran
ga
‘abo
ve a
vera
ge’ o
n th
is m
easu
re.
Ther
e w
as a
low
retu
rn o
n th
e su
rvey
- 1
539
peop
le
wer
e in
vite
d vi
a em
ail t
o pa
rtic
ipat
e in
the
surv
ey a
nd
only
149
resp
onse
s w
ere
rece
ived
.
100%
. Sur
veys
w
ere
sent
to 1
20
user
s of
Cre
ativ
e Ta
uran
ga s
ervi
ces
and
63 re
spon
ses
wer
e re
ceiv
ed -
06
/07
Act
ual
Acc
essi
bilit
y of
M
useu
m C
olle
ctio
n (fa
ctua
l)
Num
ber o
f ses
sion
s on
the
Mus
eum
web
site
eac
h ye
ar.
Dat
a S
ourc
e: T
CC
No.
Incr
easi
ng
over
tim
eA
chie
ved
- 17
,275
se
ssio
ns17
,275
ses
sion
s an
d 45
8,40
1 w
ebsi
te h
its.
The
site
con
tinue
s to
be
a va
luab
le to
ol fo
r pro
vidi
ng
acce
ss to
the
Han
ds o
n Ta
uran
ga le
ndin
g co
llect
ion
as w
ell a
s th
e Ta
uran
ga
herit
age
prim
ary
colle
ctio
n.
Ach
ieve
d -
17,0
98
sess
ions
and
36
1,79
5 pa
ge-h
its
for t
he y
ear.
The
web
site
con
tinue
s to
be
a va
luab
le to
ol
prov
idin
g ac
cess
to
the
Han
ds o
n Ta
uran
ga
educ
atio
n pr
ogra
mm
e an
d th
e Ta
uran
ga H
erita
ge
Col
lect
ion.
Tra
ffic
to th
e w
ebsi
te h
as a
lmos
t dou
bled
fro
m th
e pr
evio
us y
ear a
nd
sess
ions
on
the
site
hav
e m
ore
than
dou
bled
.
3,28
8 vi
sito
rs a
nd
4,69
0 w
eb-h
its fo
r si
x m
onth
per
iod
- 09
/10
actu
al
GROUPS OF ACTIVITIES | 127
ARTS & HERITAGELE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Acc
essi
bilit
y of
m
useu
m c
olle
ctio
n (fa
ctua
l)
Per
cent
age
of th
e M
useu
m
colle
ctio
n av
aila
ble
to v
iew
on
the
web
site
. D
ata
Sou
rce:
TC
C
No.
Incr
easi
ng
over
tim
eA
chie
ved
- 10
%Tr
ansf
er o
f new
imag
es to
th
e H
erita
ge C
olle
ctio
n si
te
wer
e ac
hiev
ed b
y up
datin
g ol
der i
mag
es w
ith n
ew
imag
es, k
eepi
ng w
ithin
the
capa
city
allo
cate
d to
the
web
site
.
Ach
ieve
d -
7%Th
e im
age
galle
ries
whi
ch
disp
lay
the
Her
itage
C
olle
ctio
n ar
e at
cap
acity
for
com
fort
able
vis
itor v
iew
ing.
Im
ages
are
now
bei
ng
upda
ted.
2.90
% -
09/
10
Act
ual
Acc
essi
bilit
y of
m
useu
m c
olle
ctio
n (fa
ctua
l)
Num
ber o
f sch
ools
vis
ited
to p
rovi
de e
duca
tion
prog
ram
mes
eac
h ye
ar, a
nd
the
num
ber o
f ite
ms
loan
ed
to th
ose
scho
ols.
D
ata
Sou
rce:
TC
C
No.
16 s
choo
ls.
Ste
adily
in
crea
sing
lo
ans
Ach
ieve
d -
32
sch
ools
32 s
choo
ls u
sing
the
loan
ed o
bjec
ts fr
om th
e ed
ucat
ion
colle
ctio
n, w
ith a
co
rres
pond
ing
incr
ease
in
the
num
ber o
f ite
ms
loan
ed.
Ach
ieve
d -
22
scho
ols.
Not
ac
hiev
ed -
457
ite
ms
loan
ed.
New
teac
hers
are
join
ing
on a
n al
mos
t wee
kly
basi
s.
Effo
rts
have
bee
n m
ade
to
supp
ly a
n in
crea
sing
num
ber
of re
sour
ces
that
sup
port
th
e ob
ject
s an
d ‘g
uest
sp
eaki
ng’ b
ooki
ngs
are
incr
easi
ng.
12 s
choo
ls
regi
ster
ed -
09/
10
Act
ual
Pro
visi
on o
f ex
hibi
tions
(fac
tual
)R
ange
of s
peci
al e
xhib
ition
s he
ld a
t the
Art
Gal
lery
eac
h ye
ar
Dat
a S
ourc
e: A
rt G
alle
ry
Trus
t
No.
Nar
rativ
e re
port
Ach
ieve
d.
Twen
ty-t
wo
exhi
bitio
ns w
ere
host
ed, i
nclu
ding
: •
Bla
ck R
ainb
ow: H
e K
orer
o •
Terr
y S
trin
g: L
ands
cape
of
the
Hea
d •
Rob
ley/
Gat
e P
a: A
Las
ting
Lega
cy
• A
rt10
1: A
Beg
inne
r’s G
uide
•
Bur
ton
Bro
ther
s: In
noce
nts
Abr
oad/
Te P
apa
• M
iles
Art
Aw
ards
201
5
• Jo
hn B
ella
ny: J
ohn
and
Julie
t •
Ian
Sco
tt: W
orks
from
the
Wal
lace
Tru
st C
olle
ctio
n 19
96-1
998
• TA
G C
olle
ctio
n W
orks
: G
ifted
•
Euan
McL
eod:
The
Pai
nter
in
the
Pai
ntin
g
Ach
ieve
d.
The
varie
ty o
f exh
ibiti
ons
incl
uded
: C
orru
gatio
ns,
Mira
nda
Par
kes
(WH
OP
PER
), G
ate
Pa,
Num
ber O
ne F
ield
P
unis
hmen
t, D
ave
Roy
(A
NZA
C) a
nd W
haka
whi
ti ar
ia: t
rans
mis
sion
s an
d B
ig
Wav
e A
otea
roa.
Aga
in th
is
dem
onst
rate
s th
e va
riety
of
exhi
bitio
ns h
eld
thro
ugho
ut
the
year
.
17, o
ne m
ore
than
th
e fu
ll ye
ar ta
rget
of
16
spec
ial
exhi
bitio
ns.
Gal
lery
ope
n fo
r ni
ne m
onth
s (n
ot
a fu
ll ye
ar) -
07/
08
Act
ual
Fund
ing
sour
ces
(fact
ual)
Leve
l of o
pera
tiona
l fun
ding
ge
nera
ted
from
sou
rces
ot
her t
han
rate
s D
ata
Sou
rce:
Art
Gal
lery
Tru
st
%A
t lea
st 2
0%A
chie
ved.
28.
58%
W
hile
slig
htly
bel
ow la
st
year
s re
sult,
this
is s
till
abov
e th
e 20
% ta
rget
.
Ach
ieve
d -
29%
This
figu
re e
xclu
des
gifts
m
ade
to th
e co
llect
ion.
21%
Gal
lery
ope
n fo
r nin
e m
onth
s (n
ot a
full
year
) -
07/0
8 A
ctua
l
128 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut -
visi
tors
(fa
ctua
l)N
umbe
r of v
isito
rs to
the
Art
G
alle
ry e
ach
year
D
ata
Sou
rce:
Art
Gal
lery
Tr
ust
No.
No
targ
ets
requ
ired
66,2
70Th
is y
ear s
ees
a sl
ight
de
crea
se in
vis
itor n
umbe
rs
from
the
prev
ious
yea
r. T
he
num
ber o
f vis
itors
is w
ell
abov
e th
e S
tate
men
t of
Inte
nt ta
rget
of 5
5,00
0 (T
his
sets
out
Cou
ncil’
s de
liver
y re
quire
men
ts o
f thi
s C
ounc
il C
ontr
olle
d O
rgan
isat
ion)
.
68,8
72Th
is is
an
8,00
0 in
crea
se
on th
e pr
evio
us y
ear.
Not
e th
at th
is d
oesn
’t ta
ke in
to
acco
unt a
ll th
e pe
ople
who
ha
ve s
een
Taur
anga
Art
G
alle
ry e
xhib
ition
s at
oth
er
venu
es (t
here
hav
e be
en
3 on
tour
). T
his
num
ber
refle
cts
visi
tors
to th
e G
alle
ry p
lus
outr
each
.
50,3
27 G
alle
ry
open
for n
ine
mon
ths
(not
a
full
year
) - 0
7/08
A
ctua
l
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Acc
essi
bilit
y of
in
form
atio
n hu
b (fa
ctua
l)
Ope
ning
hou
rs o
f in
form
atio
n hu
b (C
reat
ive
Taur
anga
offi
ce a
spec
t) D
ata
Sou
rce:
Cre
ativ
e Ta
uran
ga
Nar
rativ
eO
pen
6 da
ys
per w
eek
(exc
ludi
ng
publ
ic
holid
ays)
w
hen
the
Cre
ativ
e Ta
uran
ga
offic
e is
ope
n
Not
ach
ieve
d.
Ope
ning
hou
rs a
re
5 da
ys p
er w
eek.
Ope
ning
hou
rs o
f 5 d
ays
per w
eek
is c
onsi
sten
t w
ith th
e C
reat
ive
Taur
anga
R
elat
ions
hip
Agr
eem
ent w
ith
Taur
anga
City
Cou
ncil.
Not
ach
ieve
d.
Ope
ning
hou
rs a
re
5 da
ys p
er w
eek.
Ope
ning
hou
rs o
f 5 d
ays
per w
eek
is c
onsi
sten
t w
ith th
e C
reat
ive
Taur
anga
R
elat
ions
hip
Agr
eem
ent w
ith
Taur
anga
City
Cou
ncil.
8.45
am to
4.4
5pm
fiv
e da
ys p
er
wee
k, 4
9 w
eeks
pe
r yea
r. Th
e in
form
atio
n hu
b is
ope
n w
hen
the
Cre
ativ
e Ta
uran
ga
offic
e is
ope
n.
It w
as c
lose
d fo
r thr
ee w
eeks
du
ring
Dec
embe
r 06
/Jan
uary
07
- 06
/07
Act
ual
ARTS & HERITAGE
GROUPS OF ACTIVITIES | 129
LOCAL AREA REVITALISATION
WHAT WE DOTo ensure that the Tauranga City Centre is the vibrant commercial, cultural and civic heart of the sub-region, and to ensure that neighbourhood centres are strong and vibrant commercial, cultural and community hubs that provide for the needs of people living, working and visiting them.
City Centre Revitalisation
• Shifting the City Centre from a period of consolidation to growth by recognising the strategic importance of having a strong city centre.
• Assist the City Centre Action Group in cross-organisational projects and initiatives to collectively advocate for the delivery of the City Centre Strategy.
Neighbourhood Planning
• Develop community planning documents and implementation plans that respond to community concerns and need for change in particular geographic areas.
• These plans detail how communities would like their neighbourhood to look and feel within a 5-10 year time period and ensure that Council are maintaining partnerships with local communities.
Neighbourhood Centre Upgrades
• Investing in revitalisation projects that focus on the built form, structures, places, spaces and networks within a neighbourhood centre.
HOW DOES THIS AFFECT YOU?A strong City Centre will have positive effects on community wellbeing, particularly economic, social and cultural wellbeing. This activity focuses on creating a centre that people are proud of and that they want to visit, do business in, and invest in, so that the City Centre becomes the cultural, commercial and civic heart of Tauranga. Investing in improving neighbourhood centres also contributes positively to community wellbeing in a local sense.
KEY PROJECTSCouncil did not complete any major redevelopment projects in the 2014/2015 year in the City Centre.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Commercial and Cultural Heart of the sub-region
There is an increase of 88 businesses employing 10 less employees than in the previous year. Work completed by Martin Jenkins in 2014 also showed an increase in the value of activity in the city centre. Combined, business numbers and employee numbers show an increase in value of activity in the city centre.
City Centre Strategy actions
• The Tertiary Campus Project reached a significant milestone with the signing of the Heads of Agreement.
• Private sector development of Trustpower commenced, this brings a major corporate business with over 400 employees into the City Centre in early 2016.
• An exclusive right was granted to a developer over a key Council owned City Centre site.
• Work on Masonic Park and the Waterfront Crossing were completed.
CITY VISION
Easy & Safe to Move Around
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Strong, Sustainable Economy
130 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LOCAL AREA REVITALISATION
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Waterfront redevelopment 238 150 (88) $44K was carried forward from 2013/14 year. The remainder of variance is a slight overspend to complete Hairy Maclary project.
GROUPS OF ACTIVITIES | 131
LOCAL AREA REVITALISATIONP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
SE
RV
ICE
ME
AS
UR
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Deg
ree
to w
hich
th
e ci
ty c
entr
e is
th
e co
mm
erci
al a
nd
cultu
ral h
eart
of t
he
sub-
regi
on
(per
cept
ion)
Per
cent
age
of re
side
nts
that
ag
ree
that
the
Taur
anga
city
ce
ntre
is th
e co
mm
erci
al
and
cultu
ral h
eart
of t
he
wes
tern
Bay
of P
lent
y ar
ea
Dat
a S
ourc
e: B
OP
RC
com
mun
ity
outc
omes
sur
vey
(thre
e ye
arly
)
%N
ot m
easu
red
Not
ach
ieve
d -
66%
Hol
ding
from
pre
viou
s ye
ar.
Dev
elop
men
ts o
ccur
ring
in n
ext 1
2 m
onth
s lik
ely
to
have
a p
ositi
ve in
fluen
ce o
n th
is m
easu
re.
Not
ach
ieve
d -
67%
This
is a
7%
dro
p si
nce
2012
-201
3. O
ver t
he p
ast
year
ther
e ha
ve b
een
som
e si
gnifi
cant
com
mer
cial
de
velo
pmen
ts o
utsi
de th
e ci
ty c
entr
e. F
or e
xam
ple
the
com
mer
cial
dev
elop
men
t ar
ound
11t
h A
venu
e. T
his
may
hav
e ha
d an
influ
ence
on
this
mea
sure
.
77%
(200
6 S
urve
y)
- 06
/07
Act
ual
Deg
ree
to w
hich
th
e ci
ty c
entr
e is
th
e co
mm
erci
al a
nd
cultu
ral h
eart
of t
he
sub-
regi
on
and
whe
ther
ther
e ar
e m
ore
peop
le,
mor
e of
ten,
sta
ying
lo
nger
in th
e ci
ty
cent
re
(fact
ual)
Siz
e of
the
resi
dent
ial,
reta
il an
d of
fice-
base
d in
dust
ries
in th
e ci
ty
cent
re (w
ith c
omm
ent
on m
ajor
dev
elop
men
ts)
D
ata
Sou
rce:
Sta
tistic
s N
Z
%In
crea
seA
chie
ved
- S
tatis
tics
NZ
figur
es s
how
2,0
71
busi
ness
es in
the
wid
er c
ity c
entr
e em
ploy
ing
10,7
60
empl
oyee
s.
This
is a
n in
crea
se o
f 88
busi
ness
es e
mpl
oyin
g 10
le
ss e
mpl
oyee
s th
an in
th
e pr
evio
us y
ear.
Wor
k co
mpl
eted
by
Mar
tin
Jenk
ins
in 2
014
also
sh
owed
an
incr
ease
in th
e va
lue
of a
ctiv
ity in
the
city
ce
ntre
. Com
bine
d, b
usin
ess
num
bers
, em
ploy
ee
num
bers
and
val
ue o
f ac
tivity
sho
w a
n in
crea
se in
va
lue
of a
ctiv
ity in
the
city
ce
ntre
.
Ach
ieve
d -
1,98
3S
tatis
tics
NZ
figur
es s
how
1,
983
busi
ness
es in
the
wid
er c
ity c
entr
e em
ploy
ing
10,7
70 e
mpl
oyee
s. T
his
is a
sl
ight
incr
ease
in b
usin
esse
s an
d a
slig
ht d
ecre
ase
in
empl
oyee
num
bers
.
1,02
8 of
fice
base
d bu
sine
sses
=
17%
of c
ity
shar
e, 4
31 re
tail
base
d bu
sine
sses
(in
clud
ing
acco
mm
odat
ion,
ca
fes
and
rest
aura
nts)
= 3
1%
of c
ity s
hare
(07/
08
first
yea
r of a
ctua
l)
0 re
side
ntia
l bu
ildin
g pe
rmits
=
0% o
f city
sha
re -
07
/08
Act
ual
Whe
ther
we’
re
gett
ing
mor
e pe
ople
, m
ore
ofte
n, s
tayi
ng
long
er in
the
city
ce
ntre
(fa
ctua
l)
Ped
estr
ian
coun
ts a
t a
num
ber o
f loc
atio
ns a
roun
d th
e Ta
uran
ga c
ity c
entr
e
D
ata
Sou
rce:
Pro
pert
y In
stitu
te o
f NZ
repo
rt
(ann
ual)
No.
Incr
ease
Info
rmat
ion
not
avai
labl
e.P
edes
tria
n co
unts
wer
e no
t un
dert
aken
by
the
Pro
pert
y In
stitu
te fo
r 201
4/15
.
Not
ach
ieve
d -
10,3
14Th
is is
a d
ecre
ase
of 2
2%
sinc
e th
e la
st m
easu
rem
ent
in 2
011.
Tota
l 12,
090
mea
sure
d at
five
si
tes,
bei
ng: 3
7, 6
1 an
d 10
9 D
evon
port
R
oad,
28
Gre
y S
tree
t and
41
Eliz
abet
h S
tree
t -
07/0
8 A
ctua
l
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
132 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Econ
omic
ben
efit
from
eve
nts
(fa
ctua
l)
Ran
ge a
nd n
umbe
r of
sign
ifica
nt e
vent
s or
ac
tiviti
es p
rovi
ded
in th
e ci
ty c
entr
e, a
nd e
stim
ated
pa
rtic
ipat
ion
in /
atte
ndan
ce
at th
em.
D
ata
Sou
rce:
TC
C
No.
Incr
ease
Ach
ieve
dTh
ere
cont
inue
s to
be
a w
ide
rang
e of
eve
nts
unde
rtak
en in
the
City
C
entr
e, th
is in
clud
es
Nat
iona
l Jaz
z Fe
stiv
al, B
oat
Expo
and
Wat
er F
estiv
al,
New
Yea
rs E
ve a
nd th
e
Wat
erfro
nt F
estiv
al.
Ach
ieve
d.Th
ere
cont
inue
s to
be
a w
ide
rang
e of
eve
nts
unde
rtak
en
in th
e C
ity C
entr
e, th
is
incl
udes
Nat
iona
l Jaz
z Fe
stiv
al, B
oat E
xpo
and
Wat
er F
estiv
al, A
ccel
erat
ion
on W
ater
Fes
tival
of S
peed
, N
ew Y
ears
Eve
, W
ater
front
Fe
stiv
al,
AS
B W
omen
’s
Wal
k fo
r Bre
ast C
ance
r,
Chr
istm
as C
arol
s, T
he
Cla
ssic
Hits
Win
ery
Tour
, P
lay
in th
e ba
y -
Fulto
n H
ogan
Cha
lleng
e, S
tran
ded
Sun
days
.
New
Yea
rs E
ve
2007
- 2
008,
Jaz
z Fe
stiv
al, E
aste
r 20
08, H
ydro
Pla
ne
Boa
ts, l
ate
2008
-
07/0
8 A
ctua
l
Whe
ther
we’
re
gett
ing
mor
e pe
ople
, m
ore
ofte
n, s
tayi
ng
long
er in
the
city
ce
ntre
(p
erce
ptio
n)
Per
cent
age
of re
side
nts
that
fe
el s
afe
durin
g th
e da
y an
d af
ter d
ark
in th
e ci
ty c
entr
e.
D
ata
Sou
rce:
TC
C a
nnua
l re
side
nts
surv
ey
%In
crea
seN
ot a
chie
ved
- 92
% d
urin
g da
y an
d 43
% a
t nig
ht.
This
is a
slig
ht d
ecre
ase
from
last
yea
r’s re
sults
.A
chie
ved
- 93
%93
% o
f peo
ple
feel
saf
e du
ring
the
day.
A 1
%
incr
ease
from
201
2-20
13.
48%
feel
saf
e af
ter d
ark,
th
is is
a 1
0% in
crea
se fr
om
2012
-201
3.
96%
feel
saf
e du
ring
the
day.
49
% fe
el s
afe
afte
r da
rk. (
Qua
lity
of
Life
Sur
vey,
200
6)
(06/
07 A
ctua
l)
That
the
City
C
entr
e S
trat
egy
is
bein
g im
plem
ente
d (fa
ctua
l)
Cou
ncil-
led
actio
ns in
the
City
Cen
tre
Str
ateg
y ar
e be
ing
impl
emen
ted
(with
an
expl
anat
ion
of th
e ke
y th
ings
ac
tione
d, a
nd re
ason
s fo
r no
t doi
ng th
ings
that
wer
e pl
anne
d fo
r thi
s ye
ar)
-C
ontin
ue to
im
plem
ent
Ach
ieve
dTh
e Te
rtia
ry C
ampu
s P
roje
ct
reac
hed
a si
gnifi
cant
m
ilest
one
with
the
sign
ing
of th
e H
eads
of A
gree
men
t. P
rivat
e se
ctor
dev
elop
men
t of
Tru
stpo
wer
com
men
ced,
th
is b
rings
a m
ajor
cor
pora
te
busi
ness
with
ove
r 400
em
ploy
ees
into
the
City
C
entr
e in
ear
ly 2
016.
An
excl
usiv
e rig
ht w
as g
rant
ed
to a
dev
elop
er o
ver a
key
C
ounc
il ow
ned
City
Cen
tre
site
. Wor
k on
Mas
onic
Par
k an
d th
e W
ater
front
Cro
ssin
g w
ere
com
plet
ed.
Ach
ieve
dTh
e W
ater
front
cro
ssin
g at
M
ason
ic P
ark,
Mas
onic
Par
k up
grad
e an
d ra
tiona
lisat
ion
of T
he S
tran
d fu
rnitu
re
wer
e co
mm
ence
d du
ring
2013
-201
4. C
ounc
il al
so
activ
ely
wor
ked
on th
e H
otel
P
roje
ct -
with
out s
ucce
ss
in th
is p
erio
d. T
he T
ertia
ry
Cam
pus
Pro
ject
pro
gres
sed
with
a k
ey d
ecis
ion
mad
e to
su
ppor
t the
pro
ject
thro
ugh
the
prov
isio
n of
land
.
6% c
ompl
eted
and
15
% s
tart
ed. 6
of
the
16 C
ity C
entr
e C
atal
yst a
ctio
ns
are
bein
g ac
tivel
y im
plem
ente
d. T
he
City
Cen
tre
Inte
rim
Impl
emen
tatio
n S
teer
ing
Gro
up is
ac
tive.
The
Dis
tric
t P
lan
Rev
iew
w
ork
is d
eliv
erin
g th
e re
gula
tory
fr
amew
ork
revi
ew
and
the
built
form
he
ight
revi
ew. T
he
Loca
l Are
a P
arki
ng
Man
agem
ent P
lan
is b
eing
fina
lised
. Th
e S
tran
d N
ight
M
anag
emen
t P
lan,
dev
elop
ed
in p
artn
ersh
ip
with
the
Pol
ice,
Li
cens
ee h
olde
rs
and
othe
rs h
as
been
ado
pted
by
Cou
ncil
(07/
08
Act
ual)
LOCAL AREA REVITALISATION
GROUPS OF ACTIVITIES | 133
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
That
the
exis
ting
neig
hbou
rhoo
d pl
ans
are
bein
g im
plem
ente
d an
d m
onito
red
(fact
ual)
Impl
emen
tatio
n of
the
Gre
erto
n N
eigh
bour
hood
P
lan
is m
onito
red
and
repo
rted
eve
ry th
ree
year
s.
* T
his
incl
udes
bot
h TC
C-
led
actio
ns a
nd a
ctio
ns le
d by
oth
er a
genc
ies.
**N
o fu
rthe
r nei
ghbo
urho
od p
lans
ha
ve b
een
iden
tified
for
deve
lopm
ent a
t thi
s tim
e
-A
chie
ved
Not
mea
sure
d in
20
14/1
5.N
ot m
easu
red
in 2
014/
2015
. N
ot m
easu
red
in
2013
/201
4.N
ot m
easu
red
Ach
ieve
d (0
7/08
A
ctua
l)
LOCAL AREA REVITALISATION
134 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
ECONOMIC DEVELOPMENT
WHAT WE DOThis activity works towards having a thriving, growing, diverse and sustainable economy, as well as facilitating sustainable tourism. This activity has two main focuses, Economic Development and Tourism.
Economic Development
• Focuses on building a vibrant economy with a strong commercial sector that retains and attracts talented, skilled and creative people.
• Facilitates infrastructure to ensure economic development is not constrained.
• Facilitates initiatives and development which bring a competitive advantage and attract skills.
• Supports tertiary education and research.
• Supports Maori economic development.
Tourism
• Manages tourism to encourage tourism growth and expenditure in the city and the wider region.
• Develops new tourism products (attractions and activities).
• The two primary markets are the free and independent travellers, and the domestic North Island market.
HOW DOES THIS AFFECT YOU?A strong economy and a sustainable tourism strategy create employment and business opportunities and support the overall economic wellbeing and prosperity of the city.
CITY VISION
Easy & Safe to Move Around
Vibrant, Healthy and Diverse Communities
Strong, Sustainable Economy
A great place to grow up
KEY PROJECTS• Establishment of WNT Ventures consortium, securing
investment from Callaghan Innovation. • Heads of Terms have been signed for the new University of
Waikato campus in the city centre.• Site development and marketing has begun at Sulphur
Point on the new Marine Precinct.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Enabling business growth
The number of businesses in the city grew by 2.6%
Effectiveness of promoting Tauranga as a quality destination for visitors
Tourism expenditure grew 4.6%.
The measures signal a positive trend as the economy has been strong in 2014-15. Note that we now have access to better statistical information and have revised most of the indictors for the 2015-25 Long Term Plan.
GROUPS OF ACTIVITIES | 135
ECONOMIC DEVELOPMENTTE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Enab
ling
busi
ness
gr
owth
(fac
tual
)To
tal a
nd a
vaila
ble
(vac
ant)
indu
stria
l lan
d, a
nd in
crea
se
each
yea
r. D
ata
Sou
rce:
TC
C -
In
dust
rial L
and
Sur
vey
Ha
No
sign
ifica
nt
incr
ease
Ach
ieve
d.
Vaca
nt =
406
ha
Tota
l = 8
96ha
21
0.5
hect
ares
of P
ort
Indu
stry
zon
ed la
nd o
f whi
ch
8.49
hec
tare
s (o
r 4.0
%) w
as
vaca
nt.
Ach
ieve
d.
898.
07 h
ecta
res
(57.
46 h
a le
ss
than
201
1) o
f ge
nera
l ind
ustr
ial
zone
d la
nd
(com
pris
ed o
f th
e In
dust
ry
Zone
, Tau
riko
Indu
stry
Zon
e an
d P
apam
oa E
ast
Empl
oym
ent Z
one)
w
ith 3
95.3
7 ha
of
this
cla
ssifi
ed a
s va
cant
(57.
23 h
a le
ss th
an 2
011)
. 19
3.99
ha
of P
ort
Indu
stry
zon
e ha
s be
en id
entifi
ed
(30.
49 h
a m
ore
than
201
1) w
ith
7.13
hec
tare
s of
th
is c
lass
ified
as
Vaca
nt (t
his
area
of
Vac
ant l
and
was
pr
evio
usly
zon
ed
gene
ral i
ndus
tria
l zo
ne in
201
1 su
rvey
).
Ove
rall
26.7
7 le
ss
hect
ares
of g
ener
al
Indu
stria
l and
Por
t In
dust
ry z
oned
la
nd th
an 2
011,
an
d 64
.36
ha le
ss
Vaca
nt la
nd.
The
Indu
stria
l Lan
d S
urve
y R
epor
t is
a bi
enni
al re
port
la
st p
ublis
hed
in A
ugus
t 20
13.
Sin
ce th
e re
leas
e of
the
2011
repo
rt a
num
ber o
f zo
ning
cha
nges
pro
pose
d vi
a th
e C
ity P
lan
revi
ew
proc
ess
have
now
bee
n co
nfirm
ed. T
his
has
resu
lted
in a
redu
ctio
n in
the
zone
d in
dust
rial a
rea
as a
num
ber
of fo
rmer
Indu
stria
l zon
ed
site
s ha
ve b
een
rezo
ned
to
Spe
cial
Use
Zon
e -
Bay
park
, P
ort I
ndus
try,
Con
serv
atio
n,
Com
mer
cial
, Res
erve
, or
Roa
d zo
ning
s. T
he im
pact
of
thes
e ch
ange
s is
out
lined
in
the
2013
/14
resu
lts c
olum
n.
Whi
le th
e ar
ea o
f Por
t In
dust
ry z
one
was
not
ed
in th
e 20
11 R
epor
t (th
en
calle
d P
ort B
usin
ess
zone
) it
was
not
sur
veye
d as
m
ost o
f the
Zon
e w
as
inac
cess
ible
beh
ind
the
Por
t sec
urity
fenc
e. F
rom
20
13 P
ort I
ndus
try
land
w
ill b
e su
rvey
ed a
s a
larg
e pr
opor
tion
of th
is Z
one
is
now
acc
essi
ble
and
the
aeria
ls c
an b
e up
date
d m
ore
frequ
ently
if re
quire
d, th
ough
th
e re
sults
will
be
repo
rted
se
para
tely
from
the
gene
ral
indu
stria
l are
as re
cogn
isin
g th
e di
ffere
nt n
atur
e of
the
Por
t Ind
ustr
y zo
ne.
Tota
l = 5
95 h
a A
vaila
ble
= 10
3 ha
136 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
ECONOMIC DEVELOPMENTP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of i
ncre
ase
in
wag
e le
vels
(fac
tual
)A
vera
ge w
eekl
y ho
useh
old
inco
me
leve
ls in
Wes
tern
B
ay o
f Ple
nty
sub-
regi
on
as a
per
cent
age
of th
e N
ew
Zeal
and
aver
age
(this
is a
pr
oxy
for s
kill
leve
ls)
Dat
a S
ourc
e: I
nfom
etric
s
%In
crea
sing
92%
The
resu
lt fo
r 201
4/15
is
92%
. Th
ere
are
no re
sults
fro
m 2
013/
14 to
com
pare
th
is a
gain
st to
det
erm
ine
whe
ther
the
‘incr
easi
ng’
targ
et h
as b
een
met
. A
lso
the
2014
/15
resu
lts is
so
urce
d fro
m In
fom
etric
s an
d sh
ould
not
be
com
pare
d w
ith th
e 20
04-0
5 ba
selin
e as
the
sour
ce o
f da
ta is
diff
eren
t.
Res
ults
not
av
aila
ble
this
fin
anci
al y
ear
as c
urre
ntly
re-
com
mis
sion
ing
the
gath
erin
g of
m
ore
appr
opria
te
stat
istic
s to
m
easu
re e
cono
mic
gr
owth
.
86%
Leve
l of g
row
th o
f th
e ci
ty’s
eco
nom
ic
base
(fac
tual
)
Ann
ual g
row
th in
gro
ss
dom
estic
pro
duct
(GD
P)*
per T
aura
nga
resi
dent
. *
Gro
ss d
omes
tic p
rodu
ct
can
be d
escr
ibed
as
the
tota
l am
ount
of w
ealth
ge
nera
ted
by a
ll bu
sine
sses
in
the
city
D
ata
Sou
rce:
Inf
omet
rics
%In
crea
sing
Ach
ieve
d
2.65
% (g
row
th in
G
DP
/cap
ita)
The
resu
lt fo
r 201
4/15
is
2.6
5%. T
his
resu
lt is
so
urce
d fro
m In
fom
etric
s an
d sh
ould
not
be
com
pare
d w
ith th
e 20
04-0
5 ba
selin
e as
the
sour
ce o
f da
ta is
diff
eren
t.
Res
ults
not
av
aila
ble
this
fin
anci
al y
ear
as c
urre
ntly
re-
com
mis
sion
ing
the
gath
erin
g of
m
ore
appr
opria
te
stat
istic
s to
m
easu
re e
cono
mic
gr
owth
.
3.80
%
Indi
catio
n th
at th
e ci
ty’s
eco
nom
ic
base
is b
road
enin
g (fa
ctua
l)
Expo
rts
as a
per
cent
age
of
tota
l eco
nom
ic o
utpu
t D
ata
Sou
rce:
Info
met
rics
%In
crea
sing
21%
The
resu
lt fo
r 201
4/15
is
21%
. Th
ere
are
no re
sults
fro
m 2
013/
14 to
com
pare
th
is a
gain
st to
det
erm
ine
whe
ther
the
‘incr
easi
ng’
targ
et h
as b
een
met
. A
lso
the
2014
/15
resu
lts is
so
urce
d fro
m In
fom
etric
s an
d sh
ould
not
be
com
pare
d w
ith th
e 20
04-0
5 ba
selin
e as
the
sour
ce o
f da
ta is
diff
eren
t.
Res
ults
not
av
aila
ble
this
fin
anci
al y
ear
as c
urre
ntly
re-
com
mis
sion
ing
the
gath
erin
g of
m
ore
appr
opria
te
stat
istic
s to
m
easu
re e
cono
mic
gr
owth
.
52.3
% (J
uly
2006
) Sou
rce:
A
PR
Con
sulta
nts
Sm
art E
cono
my
Mon
itorin
g R
epor
t -
06/0
7 A
ctua
l
GROUPS OF ACTIVITIES | 137
ECONOMIC DEVELOPMENTP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Indi
catio
n th
at th
e ci
ty’s
eco
nom
ic a
nd
empl
oym
ent b
ase
is
broa
deni
ng (f
actu
al)
Per
cent
age
incr
ease
in th
e to
tal n
umbe
r of b
usin
esse
s in
Tau
rang
a
Dat
a S
ourc
e: I
nfom
etric
s
%In
crea
sing
Ach
ieve
d 2.
6%Th
is d
ata
is s
ourc
ed fr
om
Info
met
rics
and
shou
ld n
ot
be c
ompa
red
with
the
2004
-05
bas
elin
e as
the
sour
ce o
f da
ta is
diff
eren
t.
Not
ach
ieve
d -
2013
: 13
,330
ge
ogra
phic
bu
sine
ss lo
catio
ns
vs. 1
3,47
4 in
201
2.
Sou
rce:
Sta
tistic
s N
Z ge
ogra
phic
bu
sine
ss lo
catio
ns
Taur
anga
201
2 vs
20
13.
Dec
reas
e in
geo
grap
hic
busi
ness
loca
tions
of
1.08
%. L
ocat
ed h
ere
post
1
July
201
3 -
Gre
enst
one
Gro
up, F
requ
ency
Pro
ject
s,
FSP
(sta
rted
pro
duct
ion
in A
ug la
st y
ear),
TLC
4U2
- R
ecru
itmen
t, In
tegr
ated
Te
chno
logy
Sol
utio
ns,
Cap
e C
onsu
ltant
s. W
ell
adva
nced
in e
stab
lishi
ng
here
- B
roth
er, L
imou
sin
(recr
eatio
nal e
xpor
t boa
t m
anuf
actu
rer),
Bro
ken
She
d Vo
dka,
Aca
dem
ic C
olle
ges
Gro
up, C
amel
ot G
roup
.
4.70
%
Effe
ctiv
enes
s of
sup
port
for
deve
lopm
ent o
f new
to
uris
m p
rodu
cts
(fact
ual)
New
vis
itor e
xper
ienc
es
(tour
ism
pro
duct
) ava
ilabl
e to
the
mar
ket.
Dat
a S
ourc
e: T
ouris
m B
OP
No.
Thre
eA
chie
ved
Tour
ism
Bay
of P
lent
y ha
s as
sist
ed in
the
deve
lopm
ent
of n
ew to
uris
m p
rodu
cts
such
as:
Mot
ohou
ra Is
land
ex
perie
nce,
Whi
te Is
land
R
ende
zvou
s ad
ditio
nal
acco
mm
odat
ion,
Fre
nch
Cou
ntry
Hou
se, W
arm
Ear
th
Cot
tage
s, T
aste
of P
lent
y To
urs,
Wai
roa
Pad
dleb
oat,
Gui
ded
Foot
prin
ts, K
iwila
nd
Tour
s, n
umer
ous
B&
B’s
an
d B
ackp
acke
rs a
nd o
ther
sm
alle
r pro
duct
s.
Ach
ieve
dTo
uris
m B
ay o
f Ple
nty
has
assi
sted
with
the
follo
win
g ne
w p
rodu
ct d
evel
opm
ents
fo
r the
regi
on.
Con
tinue
to a
ssis
t and
fund
th
e C
ity A
rt O
wen
Dip
pie
Pro
ject
as
an a
ttra
ctio
n to
th
e C
ity c
entr
e.
Sup
port
ed to
mar
ket t
he
Expe
rienc
e C
omvi
ta n
ew
Visi
tor C
entr
e.
A
ssis
ted
the
trad
e to
be
com
e ex
port
read
y vi
a w
orks
hop
trai
ning
fo
r tra
ditio
nal t
rade
and
C
hina
read
y pr
ogra
mm
es.
Hos
ted
sale
s to
urs
to
Aus
tral
ia w
ith a
num
ber
of e
xpor
t rea
dy O
pera
tors
to
mee
t and
list
with
key
w
hole
sale
rs in
Qld
,NS
W,V
IC
and
SA
.Ass
iste
d th
e de
velo
pmen
t of t
he C
BD
C
ruis
e sh
uttle
bus
for C
ruis
e pa
ssen
gers
dire
ct fr
om
with
in th
e po
rt, e
xpre
ss to
C
BD
Dow
ntow
n Tg
a.
Five
: Ste
am T
rain
tr
ip to
Kaw
erau
, M
AS
H H
elic
opte
r rid
es, G
low
-w
orm
Kay
akin
g,
Sco
otua
Tou
rs,
Adv
entu
re B
ay
of P
lent
y -
06/0
7 A
ctua
l
138 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Effe
ctiv
enes
s of
pr
omot
ing
Taur
anga
as
a q
ualit
y de
stin
atio
n fo
r vi
sito
rs (f
actu
al)
Incr
ease
in d
omes
tic v
isito
r ni
ghts
* *T
arge
ts w
ill b
e re
view
ed
annu
ally
in li
ne w
ith T
ouris
m
Res
earc
h C
ounc
il fo
reca
sts
Dat
a S
ourc
e: T
ouris
m B
OP
%1.
4%N
ot a
chie
ved
(1.4
%)
Dom
estic
Vis
itor n
ight
s as
m
easu
red
by C
omm
erci
al
Acc
omm
odat
ion
Mon
itor
(CA
M) h
as d
ecre
ased
by
-1.4
% to
795
,700
bed
nigh
ts
from
Jul
y 14
- A
pril
2015
.
Ach
ieve
d 4.
2%S
ourc
e: C
omm
erci
al
Acc
omm
odat
ion
Mon
itor f
or
YE
Apr
il 20
14.
Com
pare
d w
ith th
e pr
evio
us y
ear:
Inte
rnat
iona
l gue
st n
ight
s up
4.2
% to
806
,998
. Thi
s fo
llow
s a
lift i
n m
arke
ting
effo
rts
afte
r the
REN
A
grou
ndin
g as
sist
ed b
y fu
nds
rein
stat
ed b
y th
e C
row
n an
d M
SC
reco
very
fund
. TB
OP
ex
pect
with
the
Kiw
ifrui
t In
dust
ry P
SA
pro
blem
s be
hind
us
we
will
als
o se
e a
good
lift
in a
ccom
mod
atio
n nu
mbe
rs in
the
pend
ing
year
.
15%
- 0
6/07
A
ctua
l
Effe
ctiv
enes
s of
pr
omot
ing
Taur
anga
as
a q
ualit
y de
stin
atio
n fo
r vi
sito
rs (f
actu
al)
Incr
ease
in in
tern
atio
nal
visi
tor n
ight
s*
* Ta
rget
s w
ill b
e re
view
ed
annu
ally
in li
ne w
ith T
ouris
m
Res
earc
h C
ounc
il fo
reca
sts
Dat
a S
ourc
e: T
ouris
m B
OP
%3.
7%N
ot a
chie
ved
(5.7
%)
Inte
rnat
iona
l Vis
itor n
ight
s as
mea
sure
d by
Com
mer
cial
A
ccom
mod
atio
n M
onito
r (C
AM
) has
dec
reas
ed b
y -5
.7%
to 2
65,0
96 b
ed
nigh
ts.
Ach
ieve
d 26
.4%
Sou
rce:
Com
mer
cial
A
ccom
mod
atio
n M
onito
r for
Y
E A
pril
2014
. Com
pare
d w
ith th
e pr
evio
us y
ear:
Inte
rnat
iona
l gue
st n
ight
s up
9.2
% to
281
,131
. Thi
s fo
llow
s a
lift i
n m
arke
ting
effo
rts
afte
r the
REN
A
grou
ndin
g as
sist
ed b
y fu
nds
rein
stat
ed b
y th
e C
row
n an
d M
SC
reco
very
fund
. TB
OP
ex
pect
with
the
Kiw
ifrui
t In
dust
ry P
SA
pro
blem
s be
hind
us
we
will
als
o se
e a
good
lift
in a
ccom
mod
atio
n nu
mbe
rs in
the
pend
ing
year
.
21%
(Apr
il 20
01) -
06
/07
Act
ual
Whe
ther
Tau
rang
a is
see
n as
a ‘q
ualit
y de
stin
atio
n fo
r vi
sito
rs’ (
perc
eptio
n)
Per
cent
age
of re
side
nts
see
Taur
anga
as
a qu
ality
de
stin
atio
n fo
r vis
itors
and
bu
sine
sses
. D
ata
Sou
rce:
TC
C a
nnua
l re
side
nts
surv
ey
%In
crea
sing
Ach
ieve
d 83
%It
is in
tere
stin
g to
see
an
incr
ease
in p
erce
ptio
n of
Ta
uran
ga b
eing
a q
ualit
y de
stin
atio
n fo
r vis
itors
and
bu
sine
sses
whi
le th
ere
is
a no
tabl
e de
crea
se in
the
num
ber o
f dom
estic
and
in
tern
atio
nal v
isito
r nig
hts
for t
he y
ear.
Ach
ieve
d -
79%
This
is c
onsi
dere
d a
good
re
spon
se, a
lbei
t with
room
fo
r fur
ther
impr
ovem
ent.
Bas
elin
e to
be
esta
blis
hed
ECONOMIC DEVELOPMENT
GROUPS OF ACTIVITIES | 139
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
mot
ion
of th
e ci
ty
is fo
cuss
ed a
s pe
r th
e To
uris
m S
trat
egy
(fact
ual)
Leve
l of t
arge
ted
mar
ketin
g to
dom
estic
and
free
and
in
depe
nden
t tra
velle
rs
Dat
a S
ourc
e: T
ouris
m B
OP
Nar
rativ
eN
arra
tive
Ach
ieve
dTh
e To
uris
m B
ay o
f Ple
nty
mar
ketin
g st
rate
gy h
as
rem
aine
d fo
cuss
ed o
n do
mes
tic m
arke
t with
th
e M
SC
fund
inve
sted
in
dom
estic
mar
ketin
g in
clud
ing
TV, P
ress
, eve
nts
adve
rtis
ing,
invo
lvem
ent i
n N
Z B
ache
lor,
and
on-li
ne.
Our
inte
rnat
iona
l pro
gram
me
cont
inue
s to
focu
s on
hig
h ne
t wor
th F
ree
Inde
pend
ent
Trav
elle
rs (F
IT).
Ach
ieve
d. T
he
Nat
iona
l Cro
ss F
it C
ham
pion
ship
s,
the
Bat
tle o
f Gat
e P
a la
unch
,Nat
iona
l Je
t Spr
ints
, Big
W
ave
Tga
Gal
lery
ex
hibi
tion,
Jaz
z Fe
stiv
al, A
irsho
w,
Art
s Fe
stiv
al a
nd
the
Inte
rnat
iona
l A
IMS
gam
es a
ll re
ceiv
ed fu
ndin
g an
d/or
mar
ketin
g su
ppor
t.
The
Ann
ual C
ross
fit
natio
nals
wer
e ho
sted
for
the
third
tim
e in
Tau
rang
a at
trac
ting
over
700
na
tiona
l and
inte
rnat
iona
l co
mpe
titor
s al
ong
with
su
ppor
ters
. TB
OP
wer
e th
e fir
st o
nboa
rd to
fund
th
e na
tiona
l jet
spr
int e
vent
w
hich
resu
lted
in a
ver
y su
cces
sful
eve
nt a
tten
ded
by o
ver 1
5,00
0 pa
ying
at
tend
ees.
Sup
port
ed v
ia
mar
ketin
g, th
e bi
ann
ual
Airs
how
,Art
s Fe
stiv
al a
nd
Jazz
Fes
tival
.
Tour
ism
Bay
of
Ple
nty
(TB
OP
) w
as p
art o
f th
e A
A 1
01
Mus
t-D
os fo
r K
iwis
cam
paig
n.
In a
dditi
on to
ev
ery
I-S
ite in
N
Z di
spla
ying
th
e 20
07 B
ay
of P
lent
y vi
sito
r gu
ides
, TB
OP
ta
rget
ed a
n ad
ditio
nal 2
33
loca
tions
in th
e ce
ntra
l nor
th
isla
nd a
nd it
is
on d
ispl
ay in
the
NZ
Trav
el a
nd
Info
Cen
tre
in
Bris
bane
and
S
ydne
y -
06/0
7 A
ctua
l
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Visi
tor I
nfor
mat
ion
Cen
tre
- qu
ality
st
anda
rds
(fact
ual)
Taur
anga
vis
itor i
nfor
mat
ion
cent
re m
aint
ains
I-S
ite
qual
ifica
tion
by m
eetin
g Vi
sito
r Inf
orm
atio
n N
etw
ork
min
imum
sta
ndar
ds
(for t
hing
s su
ch a
s st
aff
qual
ifica
tions
and
ope
ning
ho
urs)
. D
ata
Sou
rce:
To
uris
m B
OP
-A
chie
ved
Ach
ieve
dTa
uran
ga V
IC h
as
mai
ntai
ned
the
i-SIT
E qu
alifi
catio
n by
mee
ting
all c
riter
ia a
nd a
Qua
lmar
k ra
ting
of 8
9%.
Ach
ieve
d-
Mai
ntai
ned
Qua
lmar
k as
sess
men
t of
Visi
tor I
nfor
mat
ion
Cen
tre
is la
te fo
r ass
essm
ent
due
to c
hang
es w
ith
Qua
lmar
k or
gani
satio
n du
e in
Sep
tem
ber 2
014.
A
ll fu
ll tim
e i-S
ITE
staf
f ha
ve m
aint
aine
d AT
TTO
( R
enam
ed S
ervi
ce IQ
N
atio
nal C
ertifi
cate
in V
isito
r In
form
atio
n Le
vel 3
& 4
) an
d co
ntin
ued
with
Ser
vice
IQ
sale
s tr
aini
ng.
Ach
ieve
d
ECONOMIC DEVELOPMENT
140 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Cru
ise
Shi
ps
quan
tity
(fact
ual)
Num
ber o
f cru
ise
ship
s vi
sitin
g th
e P
ort o
f Ta
uran
ga e
ach
year
.
D
ata
Sou
rce:
Tou
rism
Bay
of
Ple
nty
-N
o ta
rget
s re
quire
d79
cru
ise
ship
s vi
site
d Ta
uran
ga.
83 s
hips
vis
ited,
w
ith p
asse
nger
ca
paci
ty o
f 21
9,00
0. A
ctua
l vi
sito
r num
bers
w
ere
213,
955.
Pla
nnin
g fo
r 201
4/15
sho
ws
a si
mila
r num
ber o
f shi
ps.
ECONOMIC DEVELOPMENT
GROUPS OF ACTIVITIES | 141
CITY PLANNING & GROWTH MANAGEMENT
WHAT WE DOCity Planning and Growth helps guide and enhance the quality of Tauranga’s natural and physical environment as the City grows and develops.
This activity focuses primarily on the physical environment of the city through providing policy advice on subdivision, use and development with a forward planning focus:
• City planning includes preparing and reviewing the City Plan, sub-regional and city growth management and development including SmartGrowth, land use and infrastructure integration, monitoring and reporting on development trends and liaising with other organisations on policy and legislative changes.
• Infrastructure planning develops urban growth area structure plans, infrastructure costing and funding through development/financial contributions and works with other local, regional and central government organisations on sustainable infrastructure.
HOW DOES THIS AFFECT YOU?The City Plan guides the subdivision, use and development of all land use activities in the city so has a major effect on the look and feel of the city and the city environment. Collecting development contributions helps offset the costs Council incurs in providing infrastructure.
CITY VISION
Easy & Safe to Move Around
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Strong, Sustainable Economy
A Clean, green, valued environment
A great place to grow up
KEY PROJECTSManaging the City Plan, including:
• Advancing several SmartGrowth Strategy projects as part of the Settlement Pattern Review. These include a strategic study of growth in the Western Corridor, Te Tumu and Keenan Road growth areas and a Compact City project to investigate growth in existing urban areas.
Managing infrastructure planning, including:
• Policy advice was provided to elected members, other agencies and central government on national, regional and local public policy and resource management issues. Most recently, a comprehensive submission was made to the NZ Productivity Commission on improved mechanisms to deliver housing supply.
• The Development Trends annual report was published.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
City residential growth
Tauranga City experienced residential growth (new dwellings) that is 7 % below the SmartGrowth forecasts but “within the 10% of forecast” target for this measure.
City Plan review project
The City Plan is fully operative. This year staff completed 10 plan changes to the City Plan. This reflects the need to keep the City Plan up to date and responsive to Tauranga’s changing needs and challenges.
Development Contribution Policy
This policy is regularly reviewed through the annual plan process. This was completed for 2014/15. This ensures growth projects and their costs remain current and relevant for successful project delivery.
142 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
CITY PLANNING & GROWTH MANAGEMENTP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Sus
tain
abili
ty
of g
row
th -
how
m
uch
com
pare
d to
fo
reca
st (f
actu
al)
The
grow
th in
new
dw
ellin
gs
com
pare
d to
wha
t was
ex
pect
ed a
ccor
ding
to th
e m
ost r
ecen
t Sm
artG
row
th
grow
th p
roje
ctio
ns.
Dat
a S
ourc
e: T
CC
(Inc
lude
d in
Dev
elop
men
t Tre
nds
repo
rt)
%W
ithin
10%
of
fore
cast
Ach
ieve
dTh
e S
mar
tGro
wth
D
evel
opm
ent T
rend
s R
epor
t is
publ
ishe
d us
ing
hist
oric
al d
ata.
Sm
artG
row
th
Dev
elop
men
t Tre
nds
Rep
ort
Dec
embe
r 20
14 (f
or J
uly
2013
to J
une
2014
per
iod)
re
sults
: B
uild
ing
cons
ents
is
sued
for n
ew d
wel
lings
w
ere
6.9%
bel
ow th
e S
mar
tGro
wth
201
4 R
evie
w
Pro
ject
ions
at 3
0 Ju
ne 2
014.
Ach
ieve
dTh
e S
mar
tGro
wth
D
evel
opm
ent T
rend
s R
epor
t is
publ
ishe
d us
ing
hist
oric
al d
ata.
Sm
artG
row
th
Dev
elop
men
t Tre
nds
Rep
ort
Dec
embe
r 20
13 (f
or J
uly
2012
to J
une
2013
per
iod)
re
sults
: B
uild
ing
cons
ents
is
sued
for n
ew d
wel
lings
are
6%
bel
ow th
e S
mar
tGro
wth
20
11 R
evie
w F
orec
asts
at
June
201
3.
Dw
ellin
g co
nsen
t is
sue
was
31%
(o
r 358
con
sent
s)
belo
w a
nnua
l fo
reca
st o
f 116
9.
Ove
r the
two
year
s fro
m M
arch
200
6 (C
ensu
s ba
se)
to J
une
2008
, dw
ellin
g co
nsen
t is
sue
was
13%
(o
r 327
) bel
ow
the
Sm
artG
row
th
fore
cast
- 0
7/08
A
ctua
l
Sus
tain
abili
ty o
f gr
owth
- w
heth
er it
’s
goin
g in
to th
e pl
aces
an
ticip
ated
(fac
tual
)
Per
cent
age
and
num
ber o
f bu
ildin
g co
nsen
ts a
ppro
ved
for n
ew d
wel
lings
that
will
be
loca
ted
in th
e zo
ne(s
)* w
here
per
mitt
ed.
* Th
e D
istr
ict P
lan
zone
s si
gnal
whe
re d
iffer
ent t
ypes
of
act
ivity
is e
nvis
aged
to
go.
Dat
a S
ourc
e: T
CC
(inc
lude
d in
Dev
elop
men
t Tre
nds
repo
rt)
% a
nd
No.
At l
east
95%
lo
cate
d in
zo
nes
whe
re
a pe
rmitt
ed
activ
ity
Ach
ieve
dTh
e S
mar
tGro
wth
D
evel
opm
ent T
rend
s R
epor
t is
publ
ishe
d us
ing
hist
oric
al d
ata.
Sm
artG
row
th
Dev
elop
men
t Tre
nds
Rep
ort
Dec
embe
r 20
14 (f
or J
uly
2013
to J
une
2014
per
iod)
re
sults
:
• P
erce
ntag
e of
new
bu
ildin
g co
nsen
ts a
ppro
ved
for n
ew d
wel
lings
loca
ted
in z
ones
whe
re a
per
mitt
ed
activ
ity h
as re
mai
ned
the
sam
e co
mpa
red
to th
e pr
evio
us y
ear (
99.5
%
in 2
012/
2013
and
in
2013
/201
4).
• Th
e nu
mbe
r of n
ew
build
ing
cons
ents
app
rove
d fo
r new
dw
ellin
gs lo
cate
d in
zon
es w
here
a p
erm
itted
ac
tivity
has
incr
ease
d (fr
om
753
to 9
27).
(Not
e th
at h
isto
rical
err
ors
have
bee
n id
entifi
ed in
the
way
this
info
rmat
ion
was
so
urce
d an
d pr
esen
ted
in
the
past
. Th
is m
eans
that
th
e 20
12/1
3 re
sults
and
th
e 20
13/1
4 co
mpa
rativ
es
in th
is y
ear’s
resu
lts d
o no
t al
ign.
)
Ach
ieve
dTh
e S
mar
tGro
wth
D
evel
opm
ent T
rend
s R
epor
t is
publ
ishe
d us
ing
hist
oric
al d
ata.
Sm
artG
row
th
Dev
elop
men
t Tre
nds
Rep
ort
Dec
embe
r 20
13 (f
or J
uly
2012
to J
une
2013
per
iod)
re
sults
:
• P
erce
ntag
e of
new
bu
ildin
g co
nsen
ts a
ppro
ved
for n
ew d
wel
lings
loca
ted
in z
ones
whe
re a
per
mitt
ed
activ
ity h
as in
crea
sed
com
pare
d to
the
prev
ious
ye
ar (f
rom
97.
3% in
20
11/2
012
to 9
7.9%
in
2012
/201
3).
• Th
e nu
mbe
r of n
ew
build
ing
cons
ents
app
rove
d fo
r new
dw
ellin
gs lo
cate
d in
zon
es w
here
a p
erm
itted
ac
tivity
has
incr
ease
d (fr
om
673
to 7
41).
93%
(or 7
56 o
f 81
1) d
wel
ling
cons
ents
issu
ed
this
yea
r wer
e w
ithin
resi
dent
ial
zone
s (i.
e. 7
% o
ut
of z
one
) - 0
7/08
A
ctua
l
GROUPS OF ACTIVITIES | 143
CITY PLANNING & GROWTH MANAGEMENTP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Sus
tain
abili
ty o
f gr
owth
- w
heth
er it
’s
goin
g in
to th
e pl
aces
an
ticip
ated
(fac
tual
)
Per
cent
age
and
num
ber o
f bu
ildin
g co
nsen
ts a
ppro
ved
for n
ew c
omm
erci
al/
indu
stria
l bui
ldin
gs th
at
will
be
loca
ted
in th
e co
mm
erci
al/in
dust
rial
zone
s*.
* Th
e D
istr
ict P
lan
zone
s si
gnal
whe
re d
iffer
ent t
ypes
of
act
ivity
is e
nvis
aged
to
go.
Dat
a S
ourc
e: T
CC
(Inc
lude
d in
Dev
elop
men
t Tre
nds
repo
rt)
% a
nd
No.
At l
east
95%
lo
cate
d in
zo
nes
whe
re
a pe
rmitt
ed
activ
ity
Not
ach
ieve
dTh
e S
mar
tGro
wth
D
evel
opm
ent T
rend
s R
epor
t is
publ
ishe
d us
ing
hist
oric
al d
ata.
Sm
artG
row
th
Dev
elop
men
t Tre
nds
Rep
ort
Dec
embe
r 20
14 (f
or J
uly
2013
to J
une
2014
per
iod)
re
sults
: P
erce
ntag
e of
new
bu
ildin
g co
nsen
ts fo
r priv
ate
com
mer
cial
/ ind
ustr
ial
build
ings
loca
ted
in th
e co
mm
erci
al/in
dust
rial z
one
has
decr
ease
d co
mpa
red
to th
e pr
evio
us y
ear (
from
72
% i
n 20
12/2
013
to
65%
in 2
013/
2014
). 20
of
31
cons
ents
issu
ed.
Thes
e in
clud
ed o
ffice
s, a
ra
diot
hera
py u
nit a
nd a
co
mm
unity
cen
tre/
clu
b ho
use
for a
retir
emen
t vi
llage
. •
The
num
ber o
f new
bu
ildin
g co
nsen
ts fo
r priv
ate
com
mer
cial
/ ind
ustr
ial
build
ings
loca
ted
in th
e co
mm
erci
al/in
dust
rial z
ones
ha
s in
crea
sed
(from
18
issu
ed in
201
2/20
13 to
20
in
2013
/201
4).
Not
ach
ieve
dTh
e S
mar
tGro
wth
D
evel
opm
ent T
rend
s R
epor
t is
publ
ishe
d us
ing
hist
oric
al d
ata.
Sm
artG
row
th
Dev
elop
men
t Tre
nds
Rep
ort
Dec
embe
r 20
13 (f
or J
uly
2012
to J
une
2013
per
iod)
re
sults
: P
erce
ntag
e of
new
bu
ildin
g co
nsen
ts fo
r priv
ate
com
mer
cial
/ ind
ustr
ial
build
ings
loca
ted
in th
e co
mm
erci
al/in
dust
rial z
one
has
decr
ease
d co
mpa
red
to th
e pr
evio
us y
ear (
from
70
% i
n 20
11/2
012
to
72%
in 2
012/
2013
). 1
8 of
25
cons
ents
issu
ed.
Thes
e in
clud
ed o
ffice
s,
a re
stau
rant
, and
a
war
ehou
se.
• Th
e nu
mbe
r of n
ew
build
ing
cons
ents
for p
rivat
e co
mm
erci
al/ i
ndus
tria
l bu
ildin
gs lo
cate
d in
the
com
mer
cial
/indu
stria
l zon
es
has
decr
ease
d (fr
om 2
1 is
sued
in 2
011/
2012
to 1
8 in
20
12/2
013)
.
66%
of
com
mer
cial
/in
dust
rial b
uild
ing
cons
ents
issu
ed
this
yea
r wer
e w
ithin
the
Bus
ines
s zo
nes
(i.e.
34%
out
of
zon
e) -
07/
08
Act
ual
Leve
l of s
usta
inab
le
man
agem
ent o
f th
e ci
ty’s
nat
ural
en
viro
nmen
tal
(fact
ual)
Are
a of
eco
logi
cally
si
gnifi
cant
land
in th
e ci
ty
that
is fo
rmal
ly p
rote
cted
. D
ata
Sou
rce:
TC
C -
B
asel
ine
mea
sure
is n
umbe
r of
hec
tare
s pr
otec
ted
unde
r ope
rativ
e C
ity P
lan
prov
isio
ns a
s m
easu
red
by
TCC
’s G
IS in
form
atio
n.
Ha
Hec
tare
s pr
otec
ted
mai
ntai
ned
with
in 1
0%
of b
asel
ine
hect
are
mea
sure
Ach
ieve
dTh
e Ta
uran
ga C
ity P
lan
prot
ects
a to
tal o
f 946
.91
hect
ares
(ide
ntifi
ed (b
y G
IS m
appi
ng) a
s S
peci
al
Ecol
ogic
al A
reas
(abo
ve
MH
WS
). O
f thi
s 30
7.72
ha
(abo
ve M
HW
S) i
s id
entifi
ed
as C
ateg
ory
1 S
EA a
nd
639.
19 (a
bove
MH
WS
) as
Cat
egor
y 2
SEA
. In
201
2 th
e ba
selin
e of
94
6.91
ha w
as id
entifi
ed a
s th
e ne
w b
asel
ine
follo
win
g co
nclu
sion
to a
ppea
ls o
n th
e C
ity P
lan.
Ach
ieve
d94
6.91
hec
tare
s ar
e id
entifi
ed (b
y G
IS m
appi
ng)
in th
e C
ity P
lan
as S
peci
al
Ecol
ogic
al A
reas
(abo
ve
MH
WS
). In
the
2013
/14
year
da
mag
e w
as re
port
ed to
on
e S
peci
al E
colo
gica
l Are
a in
the
Gra
nge
Rd
vici
nity
of
the
harb
our m
argi
ns. T
his
lead
to a
suc
cess
ful C
ourt
pr
osec
utio
n. T
he d
amag
e is
re
cord
ed a
t aro
und
1300
m2.
Th
is re
pres
ents
aro
und
0.01
3% o
f the
tota
l hec
tare
s pr
otec
ted
Tota
l for
mal
ly
prot
ecte
d si
tes:
14
24.2
ha in
thre
e ca
tego
ries:
Spe
cial
Ec
olog
ical
Site
s 1:
467
ha (n
o ch
ange
) Spe
cial
Ec
olog
ical
Site
s 2:
343
.2 (d
own
29.9
ha) P
oten
tial
(Deg
rade
d)
Res
tora
tion
Site
s:
614h
a (u
p 46
3.1)
(2
005
Wild
land
s R
epor
t)
144 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Sus
tain
able
gro
wth
m
anag
emen
t (fa
ctua
l)
Each
sta
ge o
f the
Dis
tric
t P
lan
Rev
iew
pro
ject
is
deliv
ered
whe
n pl
anne
d.
Dat
a S
ourc
e: T
CC
--
Ach
ieve
dTh
e C
ity P
lan
was
mad
e fu
lly o
pera
tive
on th
e 16
Ju
ne 2
014
follo
win
g th
e la
st a
ppea
l bei
ng re
solv
ed
by E
nviro
nmen
t Cou
rt
deci
sion
. S
ince
this
tim
e TC
C h
as c
ompl
eted
ten
plan
ch
ange
s, a
nd a
n ad
ditio
nal
plan
cha
nge
(Pla
n C
hang
e 2
- W
aira
kei)
is c
urre
ntly
on
hol
d an
d su
bjec
t to
furt
her d
ecis
ion
by E
lect
ed
Mem
bers
. Tw
elve
mor
e pl
an
chan
ges
have
bee
n si
gned
of
f by
Elec
ted
mem
bers
for
com
plet
ion
in 2
015/
16
Ach
ieve
dTh
e C
ity P
lan
proj
ect
has
been
con
clud
ed in
th
e 20
13/1
4 ye
ar w
ith
all a
ppea
ls re
solv
ed.
One
app
eal r
ecei
ved
Envi
ronm
ent C
ourt
dec
isio
n in
ear
ly 2
014
and
the
who
le
City
Pla
n is
bey
ond
lega
l ch
alle
nge
and
can
be m
ade
fully
ope
rativ
e. A
part
from
th
is o
ne a
ppea
l sub
ject
, th
e ba
lanc
e of
the
City
P
lan
was
mad
e op
erat
ive
in
Sep
tem
ber 2
013.
Ach
ieve
d -
09/1
0 A
ctua
l
Sus
tain
able
gro
wth
m
anag
emen
t (fa
ctua
l)
Dev
elop
men
t Con
trib
utio
ns
polic
y re
view
ed a
nnua
lly
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dD
evel
opm
ent C
ontr
ibut
ions
P
olic
y re
view
ed a
nd
amen
ded
in a
ccor
danc
e w
ith T
CC
’s A
nnua
l Pla
n pr
ojec
t tim
elin
es.
Ach
ieve
dD
evel
opm
ent C
ontr
ibut
ions
P
olic
y re
view
ed a
nd
amen
ded
in a
ccor
danc
e w
ith T
CC
’s A
nnua
l Pla
n pr
ojec
t tim
elin
es.
Ach
ieve
d
Sus
tain
able
gro
wth
m
anag
emen
t (fa
ctua
l)
Dev
elop
men
t Tre
nds
Rep
ort
prod
uced
ann
ually
. *
This
repo
rt is
pro
duce
d jo
intly
by
Taur
anga
City
C
ounc
il an
d W
este
rn B
ay
of P
lent
y D
istr
ict C
ounc
il to
m
onito
r, as
sess
and
repo
rt
on a
ctua
l vs.
pro
ject
ed
grow
th, p
opul
atio
n di
strib
utio
n, d
evel
opm
ent
appr
oved
and
und
erta
ken,
an
d re
side
ntia
l/bus
ines
s la
nd a
vaila
bilit
y fo
r the
w
este
rn B
ay o
f Ple
nty
sub-
regi
on.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dJo
int S
mar
tGro
wth
D
evel
opm
ent T
rend
s R
epor
t pr
oduc
ed in
Dec
embe
r 201
4 fo
r the
per
iod
1 Ju
ly 2
013
to
30 J
une
2014
.
Ach
ieve
dJo
int D
evel
opm
ent T
rend
s R
epor
t pro
duce
d in
D
ecem
ber 2
013
for t
he
perio
d 1
July
201
2 to
30
June
201
3.
Ach
ieve
d
CITY PLANNING & GROWTH MANAGEMENT
GROUPS OF ACTIVITIES | 145
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Sus
tain
able
gro
wth
m
anag
emen
t (fa
ctua
l)
Hig
h le
vel i
ndic
ator
s an
d m
etho
dolo
gy to
mon
itor
the
effe
ctiv
enes
s of
the
new
Dis
tric
t Pla
n to
be
esta
blis
hed
by A
ugus
t 200
9,
and
mon
itore
d th
erea
fter
as p
rogr
amm
ed. *
This
m
onito
ring
will
als
o m
eet
Cou
ncil’
s re
quire
men
ts to
m
onito
r the
sta
te o
f nat
ural
an
d bu
ilt e
nviro
nmen
t in
the
city
.
Dat
a S
ourc
e: T
CC
-M
onito
r pr
ogra
mm
e re
quire
men
ts
impl
emen
ted
as s
peci
fied.
Not
ach
ieve
dM
onito
ring
Pro
ject
was
pu
t on-
hold
whi
le c
entr
al
gove
rnm
ent (
MFE
) rev
iew
ed
natio
nal e
nviro
nmen
tal
mon
itorin
g pr
ogra
mm
e an
d pr
iorit
ised
terr
itoria
l au
thor
ities
repo
rtin
g re
quire
men
ts. D
evel
opm
ent
of th
e N
atio
nal M
onito
ring
Sys
tem
has
now
bee
n co
mpl
eted
with
terr
itoria
l re
port
ing
requ
irem
ents
de
fined
for d
ata
lodg
emen
t in
Jul
y 20
15. W
ork
to
addr
ess
any
iden
tified
gap
s in
requ
ired
info
rmat
ion
prov
isio
n w
ill c
omm
ence
in
2015
/201
6.
Not
ach
ieve
dM
onito
ring
indi
cato
rs
iden
tified
at h
igh
leve
l ag
ains
t City
Pla
n se
ctio
n 32
com
men
ts. P
roje
ct
on-h
old
whi
le c
entr
al
gove
rnm
ent (
MFE
) rev
iew
s na
tiona
l env
ironm
enta
l m
onito
ring
prog
ram
me
and
prio
ritis
es te
rrito
rial
auth
oriti
es re
port
ing
requ
irem
ents
. The
se w
ill
emer
ge in
the
2014
/15
year
an
d th
e TC
C p
roje
ct w
ill b
e re
com
men
ced.
Ach
ieve
d
CITY PLANNING & GROWTH MANAGEMENT
146 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
ENVIRONMENTAL PLANNING
WHAT WE DOEnvironmental Planning facilitates and promotes sustainable development and aids the management of natural and physical resources by using the resource consents process.
Through this activity we:
• Process and advise on resource consents under the Resource Management Act 1993 (RMA), in a timely and cost efficient manner.
• Consult with relevant parties, including Tangata Whenua, where appropriate.
• Engage with developers and consultants in the pre-application phases of projects to manage a co-ordinated organisational response, foster good relationships and aid in sustainable development.
• Assist with key organisational strategies to mitigate any negative environmental impacts due to growth.
• Provide information, advice and education to interest groups on the RMA process
• Monitor resource consent conditions and undertake education to ensure compliance.
• Take enforcement action where appropriate.
• Advise on the storage of hazardous substances and organisms.
• Manage the appeal and mediation process and give expert evidence in the Environment, District or High Court where required.
• Assess resource consent applications against the requirements of the Development Contributions Policy and ensure the accurate collection of impact fees.
CITY VISION
Easy & Safe to Move Around
Built to Fit our Hills, Harbour and Coast
Clean, green, valued environment
HOW DOES THIS AFFECT YOU?We ensure that the growth in our city is sustainable by managing the use, development and protection of natural and physical resources. You will use these services if you are applying for resource consent.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Efficiency in Consent Processing
We have processed and issued decisions on 481 consent applications over the past year. We have carried this function out with 98% of the consents issued complying with the statutory timeframes. We have also ensured building consent applications are reviewed for consistency with the City Plan and Resource Management Act requirements. This has helped ensure applicants are able to deliver appropriate development and achieve growth across the city in a timely manner.
Effective Management of Incidents
We have responded to 100% of all City Plan and land-use related incidents within 24 hours of receiving them from customers. A strong education, negotiation and persuasion principle has resulted in no formal enforcement action being undertaken this year.
GROUPS OF ACTIVITIES | 147
ENVIRONMENTAL PLANNINGTE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- A
CTI
VIT
Y O
UTC
OM
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
That
our
land
us
e co
nsen
t pr
oces
ses
min
imis
e ad
vers
e ef
fect
s of
dev
elop
men
t (fa
ctua
l)
Tota
l num
ber o
f lan
d us
e co
nsen
t app
licat
ions
re
ceiv
ed/p
roce
ssed
and
the
num
ber t
hat a
re d
eclin
ed
or a
ppro
ved,
with
an
expl
anat
ion
of th
e ty
pes
of c
ondi
tions
that
hav
e be
en im
pose
d on
app
rove
d co
nsen
ts.
Not
e: A
ll ap
prov
ed c
onse
nts
have
at l
east
one
con
ditio
n im
pose
d. T
he p
urpo
se o
f co
nditi
ons
on c
onse
nts
is
to m
inim
ise
any
adve
rse
effe
cts
on th
e en
viro
nmen
t fro
m th
at d
evel
opm
ent.
Dat
a S
ourc
e: T
CC
No.
and
na
rrat
ive
All
appr
oved
la
nd u
se
cons
ents
hav
e at
leas
t one
co
nditi
on.
Ach
ieve
d53
8 ap
plic
atio
ns w
ere
rece
ived
. 48
1 ap
plic
atio
ns
wer
e de
cide
d on
and
ap
prov
ed.
Ther
e ar
e st
ill 5
7 ap
plic
atio
ns g
oing
thro
ugh
the
proc
essi
ng s
tage
s. A
ll ap
prov
ed la
nd u
se c
onse
nts
incl
uded
at l
east
one
co
nditi
on.
Ach
ieve
d. 4
59
appl
icat
ions
wer
e re
ceiv
ed.
378
appl
icat
ions
wer
e de
cide
d on
and
ap
prov
ed.
Ther
e ar
e 78
stil
l goi
ng
thro
ugh
the
proc
essi
ng s
tage
s an
d a
furt
her 3
w
ere
with
draw
n.
All
appr
oved
land
us
e co
nsen
ts
incl
uded
at l
east
on
e co
nditi
on.
All
of th
e re
sour
ce c
onse
nts
appr
oved
wer
e su
bjec
t to
con
ditio
ns in
ord
er to
av
oid,
rem
edy
or m
itiga
te
any
adve
rse
effe
cts
of th
e de
velo
pmen
t. C
ondi
tions
in
clud
ed in
fras
truc
ture
, ge
otec
hnic
al, t
raffi
c,
land
scap
e an
d ac
oust
ic
requ
irem
ents
as
wel
l as
limita
tions
of b
uilt
form
and
us
e of
a s
ite.
350
cons
ents
-
07/0
8 A
ctua
l
The
degr
ee to
whi
ch
deve
lopm
ents
‘on
the
grou
nd’ m
inim
ise
adve
rse
effe
cts
(fact
ual)
Of t
hose
that
are
che
cked
(a
s ou
tline
d in
the
leve
l of
ser
vice
bel
ow),
the
perc
enta
ge o
f dev
elop
men
t th
at c
ompl
y w
ith a
ll of
thei
r la
nd u
se c
onse
nt c
ondi
tions
. D
ata
Sou
rce:
TC
C
%70
%A
chie
ved
93%
32 re
sour
ce c
onse
nt
deci
sion
s w
ere
chec
ked
for c
ompl
ianc
e w
ith
cons
ent c
ondi
tions
. 30
wer
e co
mpl
iant
. Mon
itorin
g of
reso
urce
con
sent
s is
tr
acki
ng a
lot l
ower
than
last
ye
ar.
The
mai
n re
ason
for
this
resu
lt is
a re
posi
tioni
ng
of m
onito
ring
staf
f mem
bers
an
d bu
ildin
g re
loca
tion.
Ach
ieve
d 80
%15
3 re
sour
ce c
onse
nt
deci
sion
s w
ere
chec
ked
for
com
plia
nce
with
con
sent
co
nditi
ons.
123
wer
e co
mpl
iant
. Mon
itorin
g of
reso
urce
con
sent
s is
tr
acki
ng lo
wer
than
last
ye
ar.
The
mai
n re
ason
for
this
resu
lt is
that
we
carr
ied
a va
canc
y fo
r 6
mon
ths
of
this
cur
rent
repo
rtin
g ye
ar.
77%
494
reso
urce
co
nsen
t dec
isio
ns
wer
e ch
ecke
d fo
r com
plia
nce
with
con
sent
co
nditi
ons,
of t
hat
num
ber 1
18 w
ere
non-
com
plia
nt -
06
/07
Act
ual
Leve
l of s
atis
fact
ion
with
the
serv
ice
prov
ided
(per
cept
ion)
Per
cent
age
of re
sour
ce
cons
ent a
pplic
ants
that
w
ere
satis
fied
with
the
over
all s
ervi
ce re
ceiv
ed fr
om
Cou
ncil
durin
g th
e pr
oces
s.
Dat
a S
ourc
e: T
CC
-
appl
ican
ts’ s
urve
y
%80
%A
chie
ved
84%
An
annu
al s
urve
y ha
s be
en
carr
ied
out w
ith re
sour
ce
cons
ent a
pplic
ants
. Fe
edba
ck c
onfir
med
37%
w
ere
very
sat
isfie
d an
d 47
% w
ere
satis
fied
with
the
over
all s
ervi
ce th
ey re
ceiv
ed.
Ach
ieve
d 1
00%
An
annu
al s
urve
y ha
s be
en c
arrie
d ou
t with
key
st
akeh
olde
rs in
volv
ed in
a
reso
urce
con
sent
pro
cess
. 19
resp
onse
s w
ere
rece
ived
fro
m 5
0 su
rvey
s se
nt o
ut.
From
thes
e re
spon
ses,
ap
plic
ants
repo
rted
100
%
satis
fact
ion
with
the
over
all
serv
ice
rece
ived
from
C
ounc
il.
Dire
ct fe
edba
ck
from
key
st
akeh
olde
rs
sign
alle
d an
in
crea
se in
pr
oces
s ef
ficie
ncy
and
gene
ral
serv
ice
leve
ls -
06
/07
Act
ual
148 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
ENVIRONMENTAL PLANNINGP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Cou
ncil’
s re
spon
se
to id
entifi
ed n
on-
com
plia
nce
with
the
Dis
tric
t Pla
n an
d la
nd u
se c
onse
nt
cond
ition
s (fa
ctua
l)
Cou
ncil
reso
lutio
n of
no
n-co
mpl
ianc
e w
ith
Dis
tric
t Pla
n an
d la
nd u
se
cons
ent c
ondi
tions
thro
ugh
mon
itorin
g, e
duca
tion
and
form
al e
nfor
cem
ent (
with
fo
rmal
enf
orce
men
t bei
ng
used
onl
y w
hen
educ
atio
n an
d m
onito
ring
have
not
re
sulte
d in
com
plia
nce)
. Of
all i
ncid
ents
inve
stig
ated
, ta
rget
s ar
e th
at 9
% o
r les
s re
quire
form
al e
nfor
cem
ent
actio
n an
d th
at 1
% o
r les
s re
sult
in p
rose
cutio
ns.
Dat
a S
ourc
e: T
CC
Nar
rativ
eO
f all
in
cide
nts
inve
stig
ated
, ta
rget
s ar
e th
at 9
% o
r le
ss re
quire
fo
rmal
en
forc
emen
t ac
tion
and
that
1%
or
less
resu
lt in
pr
osec
utio
ns
Ach
ieve
d.
A
chie
ved.
Not
Pro
ven
- In
suffi
cien
t Evi
denc
e =
26%
. Pro
ven
- Vo
lunt
arily
C
ompl
ied
= 35
%. P
rove
n -
Aba
tem
ent a
nd/o
r In
frin
gem
ent N
otic
es Is
sued
=
0%.
Pro
ven
- N
egot
iate
d S
ettle
men
t = 1
1%. P
rove
n -
Res
ourc
e C
onse
nt
Lodg
ed =
2%
. P
rove
n -
Cou
rt A
ctio
n Ta
ken
= 0%
. P
endi
ng a
n ou
tcom
e =
26%
. Ex
celle
nt re
sults
indi
catin
g al
l inc
iden
ts h
ave
been
re
solv
ed w
ithou
t any
form
al
enfo
rcem
ent a
ctio
n. T
he
maj
ority
of i
ncid
ents
are
re
solv
ed th
roug
h ed
ucat
ion,
ne
gotia
tion
and
pers
uasi
on
with
vol
unta
ry c
ompl
ianc
e th
e hi
ghes
t per
cent
age.
Ach
ieve
d.
N
ot p
rove
n =
25%
. Cou
rt
actio
n w
as ta
ken
= 0%
. Pro
ven
- ne
gotia
ted
sett
lem
ent =
8%
. Pro
ven
- ab
atem
ent a
nd/
or in
frin
gem
ent
notic
es w
ere
issu
ed =
1%
. P
rove
n -
had
volu
ntar
y co
mpl
ianc
e =
25%
. Pro
ven
- re
sour
ce c
onse
nt
lodg
ed =
7%
. P
endi
ng a
n ou
tcom
e =
34%
.
This
is a
noth
er g
ood
resu
lt.
Mos
t inc
iden
ts a
re b
eing
re
solv
ed th
roug
h ed
ucat
ion
and
med
iatio
n. W
e re
ceiv
ed
a su
cces
sful
pro
secu
tion
deci
sion
this
yea
r, ho
wev
er
as th
e in
vest
igat
ion
star
ted
2012
/13
year
the
outc
ome
is
reco
rded
aga
inst
that
yea
r.
Res
olut
ion
has
been
ach
ieve
d th
roug
h di
rect
ne
gotia
tion/
agre
emen
t with
th
e co
nsen
t ho
lder
in th
e m
ajor
ity o
f ca
ses.
The
re
wer
e 15
form
al
enfo
rcem
ent
notic
es is
sued
in
tota
l - 0
7/08
A
ctua
l
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
cess
ing
times
for
reso
urce
con
sent
ap
plic
atio
ns (f
actu
al)
Res
ourc
e co
nsen
t pr
oces
sing
app
lies
good
pr
actic
e, w
ith in
crea
sing
le
vels
of s
tatu
tory
tim
efra
me
com
plia
nce
bein
g ac
hiev
ed
over
tim
e.
Dat
a S
ourc
e: T
CC
%98
% o
f re
sour
ce
cons
ents
pr
oces
sed
with
in
stat
utor
y tim
efra
mes
Ach
ieve
d -
98%
The
team
has
mai
ntai
ned
98%
sta
tuto
ry c
ompl
ianc
e w
hile
als
o ta
king
on
the
func
tion
of re
view
ing
all
build
ing
cons
ents
for R
MA
co
mpl
ianc
e.
Ach
ieve
d -
99%
sta
tuto
ry
com
plia
nce.
Whi
le th
e te
am is
stil
l op
erat
ing
with
redu
ced
staf
f, th
e re
crui
tmen
t of a
dditi
onal
st
aff a
nd c
ontin
ued
use
of c
onsu
ltant
s to
man
age
wor
kloa
d ha
s en
able
d a
99%
sta
tuto
ry c
ompl
ianc
e.
50%
of r
esou
rce
cons
ents
wer
e pr
oces
sed
with
in s
tatu
tory
tim
efra
mes
Com
plia
nce
chec
ks
on n
ew la
nd u
se
cons
ents
(fac
tual
)
75%
of t
he la
nd u
se
cons
ents
issu
ed a
fter 1
Ju
ly 2
006
(refe
rred
to a
s ‘n
ew’ l
and
use
cons
ents
) ar
e ch
ecke
d fo
r com
plia
nce
each
yea
r. N
ote:
1 J
uly
2006
was
th
e st
art d
ate
for c
harg
ing
insp
ectio
n fe
es.
Dat
a S
ourc
e: T
CC
%75
%N
ot a
chie
ved
- 68
%Th
is y
ears
mon
itorin
g dr
oppe
d of
f mai
nly
beca
use
of a
repo
sitio
ning
of s
taff
and
redu
ced
staf
f lev
els
avai
labl
e to
mon
itor a
nd
ensu
re c
ompl
ianc
e.
Not
ach
ieve
d -
71%
This
yea
r has
bee
n an
im
prov
emen
t on
the
past
ye
ar.
The
mai
n re
ason
s fo
r th
is re
sult
was
inad
equa
te
staf
f lev
els
and
incr
ease
in
wor
kloa
d. A
vac
ancy
w
as c
arrie
d fo
r hal
f the
ye
ar.
Ther
e w
as a
lso
a 58
% in
crea
se o
f inc
iden
t re
ceiv
ed.
15%
Thi
s ye
ar
the
focu
s w
as
on c
heck
ing
know
n hi
stor
ic
cons
ents
(tho
se
issu
ed b
efor
e 1
July
200
6) -
06/
07
Act
ual
GROUPS OF ACTIVITIES | 149
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Res
pons
e tim
es fo
r no
tified
inci
dent
s or
co
mpl
aint
s (fa
ctua
l)
All
Dis
tric
t Pla
n an
d la
nd u
se
cons
ent r
elat
ed in
cide
nts
are
resp
onde
d to
with
in 2
4 ho
urs,
to a
dvis
e w
hat a
ctio
n w
ill b
e ta
ken
and
in w
hat
timef
ram
e.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
d21
8 in
cide
nts
wer
e re
ceiv
ed
and
inve
stig
ated
. All
inci
dent
s w
ere
resp
onde
d to
w
ithin
24
hour
s.
Ach
ieve
d.27
8 in
cide
nts
wer
e re
ceiv
ed
and
inve
stig
ated
. All
inci
dent
s w
ere
resp
onde
d to
w
ithin
24
hour
s.
Ach
ieve
d.
This
yea
r 259
in
cide
nts
wer
e in
vest
igat
ed, a
ll w
ere
resp
onde
d to
with
in 2
4 ho
urs
- 07
/08
Act
ual
Pro
visi
on o
f ser
vice
to
iden
tify
tren
ds
and
man
age
impa
cts
of n
on c
ompl
ying
ac
tiviti
es a
cros
s th
e ci
ty (f
actu
al)
Two
proa
ctiv
e m
onito
ring
proj
ects
are
und
erta
ken
each
yea
r. *
Thes
e pr
ojec
ts te
nd to
in
corp
orat
e co
mpl
ianc
e ch
ecks
of d
evel
opm
ents
w
ith h
isto
ric c
onse
nts
(i.e.
th
ose
issu
ed p
rior t
o 1
July
20
06).
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dIll
egal
vis
itor
acco
mm
odat
ion
has
been
a
sign
ifica
nt is
sue
brou
ght t
o C
ounc
il’s
atte
ntio
n th
roug
h a
grou
p of
pro
vide
rs e
arlie
r th
is y
ear.
A li
st o
f alle
ged
illeg
al a
ccom
mod
atio
n pr
ovid
ers
has
been
a fo
cus
for E
nviro
nmen
tal M
onito
ring
Offi
cers
who
hav
e be
en
focu
ssin
g on
prio
ritis
ing,
id
entif
ying
and
vis
iting
site
s to
con
firm
com
plia
nce.
H
ome
Bas
ed C
hild
care
ha
s be
en a
noth
er p
roje
ct
man
aged
by
our t
eam
w
hich
resu
lted
in C
ity P
lan
com
patib
ility
with
Nat
iona
l S
tand
ards
gui
ded
thro
ugh
the
Por
se o
rgan
isat
ion.
Ach
ieve
d.Th
e C
lean
Fill
mon
itorin
g pr
ojec
t has
bee
n a
sign
ifica
nt fo
cus
this
yea
r. Th
e m
ilest
ones
ach
ieve
d ar
e: id
entifi
catio
n of
ille
gal
clea
nfilli
ng s
ites,
edu
catio
n of
land
owne
rs a
nd
cont
ract
ors
and
incr
ease
in
reso
urce
con
sent
s fo
r cl
eanfi
ll si
tes.
Ach
ieve
d -
09/1
0 A
ctua
l
ENVIRONMENTAL PLANNING
150 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
BUILDING SERVICES
WHY WE DO ITThis activity ensures the safety of people living and working in buildings.
Through this activity we:
• Issue project information memoranda (“PIM”), which identify and disclose information about a property regarding compliance with the City Plan, assessment of land features and services requirements.
• Process building consents in accordance with the NZ Building Code and inspect building work to ensure it complies with consents which have been issued.
• Issue Code Compliance Certificates for building works that have been completed in accordance with the building consent, process Certificates of Acceptance, and complete inspections as required, and issue Certificates for Public Use where members of the public can safely use the premises.
• Issue Compliance Schedules where specified systems for buildings are capable of performing to required standards.
• Monitor buildings to ensure they have a building warrant of fitness with ongoing monitoring of those systems for the life of the building.
• Respond to building-related complaints and issue a Notice to Fix if required.
• Manage responsibilities relating to Earthquake-Prone Buildings
HOW DOES THIS AFFECT YOU?Building services ensure that the buildings in the city are safe and habitable and that all buildings constructed will have met the NZ Building Code at the time of construction.
CITY VISION
Built to Fit our Hills, Harbour and Coast
KEY PROJECTSThere were no key projects to report from this financial year.
HOW DID WE PERFORM?Customer satisfaction
An excellent outcome from customer satisfaction levels for LIM’s given the significant increase in LIM applications received this year. 94% of LIM applicants were satisfied with the accuracy of the information they received and 92% were satisfied with the overall service, both well above the 80% target.
GROUPS OF ACTIVITIES | 151
BUILDING SERVICES
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Panasonic Toughbook Tablets 51 0 (51) New tablets purchased to support increased staff numbers in the building inspection team and to meet increasing customer service expectations of inspection turnaround times.
New Vehicles for Building Inspectors 54 0 (54) New vehicles required for two additional staff members to perform building inspection functions. These vehicles were unbudgeted as demand for inspection services was higher than anticipated.
152 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
BUILDING SERVICESTE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of s
atis
fact
ion
with
the
serv
ice
prov
ided
(per
cept
ion)
Per
cent
age
of L
IM
appl
ican
ts th
at a
re s
atis
fied
with
the
accu
racy
of t
he
info
rmat
ion
they
rece
ive
in
thei
r LIM
D
ata
Sou
rce:
TC
C -
ap
plic
ants
’ sur
vey
%85
%A
chie
ved
- 94
%Th
is is
an
exce
llent
resu
lt co
nsid
erin
g th
e 23
%
incr
ease
in L
IM a
pplic
atio
ns
this
yea
r.
Ach
ieve
d -
99%
This
is a
n ex
celle
nt re
sult
and
build
s on
last
yea
r’s
exce
llent
out
com
e.
74%
- 0
7/08
A
ctua
l
Leve
l of s
atis
fact
ion
with
the
serv
ice
prov
ided
(per
cept
ion)
Per
cent
age
of (a
) LIM
and
(b)
build
ing
cons
ent a
pplic
ants
th
at a
re s
atis
fied
with
the
over
all s
ervi
ce re
ceiv
ed fr
om
Cou
ncil
durin
g th
e pr
oces
s.
Dat
a S
ourc
e: T
CC
-
appl
ican
ts’ s
urve
y
%80
%A
chie
ved
- 92
%Th
is is
an
exce
llent
resu
lt co
nsid
erin
g th
e 23
%
incr
ease
in L
IM a
pplic
atio
ns
this
yea
r.
Ach
ieve
d -
96%
an
d 86
%
This
is a
n ex
celle
nt re
sult
and
build
s on
last
yea
r’s
resu
lts.
(a) 7
7%
(b) 7
6% 0
7/08
A
ctua
l
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
That
new
bui
ldin
gs
are
safe
(fac
tual
)A
ll ne
w b
uild
ings
in
Taur
anga
for w
hich
bui
ldin
g co
nsen
t has
bee
n is
sued
co
mpl
y w
ith th
e N
Z B
uild
ing
Cod
e* (i
nclu
des
appr
oval
of
bui
ldin
g pl
ans,
as
wel
l as
con
firm
atio
n th
at th
e re
sulti
ng b
uild
ing
mat
ches
th
e ap
prov
ed p
lans
).* T
he
step
s to
NZ
Bui
ldin
g C
ode
com
plia
nce
are:
(a
) Iss
ue o
f a p
roje
ct
info
rmat
ion
mem
oran
dum
(P
IM)
(b) I
ssue
of a
bui
ldin
g co
nsen
t (c
) Site
insp
ectio
n fo
r Cod
e co
mpl
ianc
e (d
) Iss
ue o
f a C
ode
Com
plia
nce
Cer
tifica
te
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dA
ll ne
w b
uild
ings
are
as
sess
ed a
gain
st th
e N
Z B
uild
ing
Cod
e as
par
t of
the
PIM
/Bui
ldin
g C
onse
nt
appl
icat
ion
proc
ess,
bui
ldin
g w
ork
insp
ectio
n pr
oces
s an
d co
de c
ompl
ianc
e is
suan
ce
proc
ess.
Ach
ieve
dA
ll ne
w b
uild
ings
are
as
sess
ed a
gain
st th
e N
Z B
uild
ing
Cod
e as
par
t of
the
PIM
/Bui
ldin
g C
onse
nt
appl
icat
ion
proc
ess,
bui
ldin
g w
ork
insp
ectio
n pr
oces
s an
d co
de c
ompl
ianc
e is
suan
ce
proc
ess.
Ach
ieve
d -
06/0
7 A
ctua
l
GROUPS OF ACTIVITIES | 153
BUILDING SERVICESLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
That
new
bui
ldin
gs
are
safe
(fac
tual
)20
% o
f all
new
resi
dent
ial
build
ings
are
aud
ited
each
ye
ar to
ens
ure
they
com
ply
with
the
cons
ente
d bu
ildin
g pl
ans
(par
ticul
arly
the
bulk
an
d lo
catio
n as
pect
s of
the
Dis
tric
t Pla
n, o
r rel
evan
t co
nditi
ons
of a
reso
urce
co
nsen
t whe
re a
pplic
able
) D
ata
Sou
rce:
TC
C
%20
%A
chie
ved
All
new
bui
ldin
gs a
re
chec
ked
to e
nsur
e th
at
they
com
ply
with
the
cons
ente
d bu
ildin
g pl
ans.
B
ulk
and
loca
tion
chec
ks
are
carr
ied
out a
t PIM
st
age
and
insp
ectio
n st
age
once
bui
ldin
g w
ork
has
com
men
ced.
Ach
ieve
d U
nder
rece
nt p
roce
ss
chan
ge, 1
00%
of a
ll ne
w
build
ings
(963
) are
che
cked
to
ens
ure
that
they
com
ply
with
the
cons
ente
d bu
ildin
g pl
ans.
Bul
k an
d lo
catio
n ch
ecks
are
car
ried
out a
t P
IM s
tage
and
insp
ectio
n st
age
once
bui
ldin
g w
ork
has
com
men
ced.
Ach
ieve
d -
06/0
7 A
ctua
l
Res
pons
iven
ess
of
serv
ice
(fact
ual)
Bui
ldin
g-re
late
d co
mpl
aint
s ar
e re
spon
ded
to w
ithin
24
hou
rs, t
o ad
vise
the
com
plai
nant
wha
t act
ion
will
be
take
n an
d in
wha
t tim
efra
me,
and
all
just
ified
co
mpl
aint
s ar
e in
vest
igat
ed
with
in th
ose
advi
sed
timef
ram
es (n
orm
ally
5
wor
king
day
s).
Dat
a S
ourc
e: T
CC
-A
chie
ved
Not
ach
ieve
dTh
e vo
lum
e of
bui
ldin
g co
de c
ompl
aint
s in
the
city
ha
s in
crea
sed
sign
ifica
ntly
ov
er th
e pa
st 1
2 m
onth
s in
lin
e w
ith in
crea
sed
activ
ity
acro
ss th
e bu
ildin
g se
ctor
. B
uild
ing
code
com
plai
nts
are
now
dea
lt w
ith b
y bo
th
Bui
ldin
g S
ervi
ces
and
Envi
ronm
enta
l Com
plia
nce
offic
ers
depe
ndin
g on
the
natu
re o
f the
issu
e. M
ost
build
ing-
rela
ted
com
plai
nts
are
resp
onde
d to
initi
ally
w
ithin
48
hour
s, w
ith u
rgen
t co
mpl
aint
s ad
dres
sed
with
in
24 h
ours
. A
ll co
mpl
aint
s ar
e in
vest
igat
ed w
ithin
adv
ised
tim
efra
mes
.
Not
ach
ieve
dTh
e vo
lum
e of
bui
ldin
g co
de
com
plai
nts
in th
e ci
ty h
as
incr
ease
d si
gnifi
cant
ly o
ver
the
past
12
mon
ths.
Mos
t bu
ildin
g-re
late
d co
mpl
aint
s ar
e re
spon
ded
to in
itial
ly
with
in 4
8 ho
urs
- ur
gent
on
es w
ithin
24
hour
s.
All
com
plai
nts
are
inve
stig
ated
with
in a
dvis
ed
timef
ram
es.
Ach
ieve
d -
06/0
7 A
ctua
l
154 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Tim
elin
ess
of
serv
ices
(fac
tual
)A
ll LI
M’s
, PIM
’s, b
uild
ing
cons
ents
and
cod
e co
mpl
ianc
e ce
rtifi
cate
s ar
e is
sued
with
in th
e st
atut
ory
timef
ram
es, t
aken
from
re
ceip
t of t
he a
pplic
atio
n.
Thes
e ar
e:
(a) 5
day
LIM
= 5
wor
king
da
ys
(b) 1
0 da
y LI
M =
10
wor
king
da
ys
(c) P
IM =
20
wor
king
day
s (d
) Bui
ldin
g co
nsen
t = 2
0 w
orki
ng d
ays
(e) C
ode
com
plia
nce
cert
ifica
te =
20
wor
king
day
s D
ata
Sou
rce:
TC
C
%10
0%LI
M’s
5 d
ay -
Not
ac
hiev
ed -
86%
LI
M’s
10
day
- N
ot
achi
eved
- 6
9%
PIM
& B
uild
ing
Con
sent
s -
Not
A
chie
ved
- 82
.4%
C
ode
Com
plia
nce
Cer
tifica
tes
- N
ot
achi
eved
- 4
2%
LIM
app
licat
ion
volu
mes
w
ere
unpr
eced
ente
d th
is
year
, sur
pass
ing
all r
ecor
ded
data
goi
ng b
ack
8 ye
ars.
A
dditi
onal
reso
urci
ng h
as
now
bee
n pu
t int
o pl
ace
to
ensu
re ti
mef
ram
es a
re m
ore
appr
opria
tely
met
.
Com
plia
nce
in te
rms
of
mee
ting
Bui
ldin
g C
onse
nt
timef
ram
es h
as in
crea
sed
to 9
2.7%
in th
e pe
riod
from
Ja
nuar
y to
Jun
e 20
15.
The
low
leve
l of c
ompl
ianc
e ac
hiev
ed fo
r Cod
e C
ompl
ianc
e C
ertifi
cate
s is
re
flect
ive
of a
sig
nific
ant
proj
ect t
o tr
ansi
tion
the
resp
onsi
bilit
y fo
r the
pr
oces
sing
and
issu
ing
of
CC
C’s
from
the
Bui
ldin
g C
onse
nt s
taff
to th
e B
uild
ing
Insp
ectio
n st
aff
bein
g co
mpl
eted
dur
ing
the
year
und
er re
view
. Th
is c
hang
e in
pro
cess
an
d in
spec
tion
deliv
ery
alon
g w
ith a
n in
crea
se in
w
ork
load
has
mea
nt th
at
timef
ram
es fo
r iss
uing
C
CC
’s w
ere
impa
cted
. Im
prov
emen
ts w
ere
alre
ady
bein
g se
en w
ith 7
7% o
f C
CC
app
licat
ions
lodg
ed
over
the
mon
ths
of M
ay a
nd
June
pro
cess
ed w
ithin
the
stat
utor
y tim
efra
me
of 2
0 w
orki
ng d
ays.
LIM
’s 5
day
-
Ach
ieve
d -
100%
LI
M’s
10
day
- N
ot
achi
eved
- 9
2%
PIM
& B
uild
ing
Con
sent
s -
Not
A
chie
ved
- 65
%
Cod
e C
ompl
ianc
e C
ertifi
cate
s -
Not
A
chie
ved
- 65
%
Ther
e w
as a
44%
incr
ease
in
LIM
app
licat
ions
rece
ived
du
ring
the
year
. P
riorit
y is
gi
ven
to th
e m
ore
urge
nt (5
da
y) L
IM re
ques
ts
Com
plia
nce
in te
rms
of
mee
ting
Bui
ldin
g C
onse
nt
timef
ram
es h
as in
crea
sed
to 8
5% in
the
perio
d fro
m
Janu
ary
to J
une
2014
.
(a) 9
9.75
%
(b) 9
6.50
%
(c
) 100
% -
06/
07
Act
ual
(d) 1
00%
(e
) 100
% -
06/
07
Act
ual
BUILDING SERVICES
GROUPS OF ACTIVITIES | 155
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut -
LIM
’s
(fact
ual)
Num
ber o
f LIM
’s is
sued
ea
ch y
ear
Dat
a S
ourc
e: T
CC
No.
No
targ
ets
requ
ired
2953
This
is a
n in
crea
se o
f 736
fro
m th
e pr
evio
us y
ear.
22
17Th
is is
an
incr
ease
of 5
20
from
the
prev
ious
yea
r.
1,24
7
Thro
ughp
ut -
bu
ildin
g co
nsen
ts
PIM
’s (f
actu
al)
Num
ber a
nd ty
pe*
of
build
ing
cons
ents
issu
ed
each
yea
r (in
clud
es P
IM’s
), as
wel
l as
the
num
ber
and
prop
ortio
n th
at a
lso
requ
ired
reso
urce
con
sent
s fo
r Dis
tric
t Pla
n bu
lk a
nd
loca
tion
requ
irem
ents
.
*Typ
e re
fers
to ty
pe o
f de
velo
pmen
t, i.e
. res
iden
tial
or c
omm
erci
al/in
dust
rial.
Dat
a S
ourc
e: T
CC
No.
No
targ
ets
requ
ired
2177
This
is a
n in
crea
se o
f 101
fro
m th
e pr
evio
us y
ear.
2076
This
is a
n in
crea
se o
f 291
fro
m th
e pr
evio
us y
ear.
2,87
4
Thro
ughp
ut-C
ode
Com
plia
nce
Cer
tifica
tes
(fact
ual)
Num
ber o
f cod
e co
mpl
ianc
e ce
rtifi
cate
s is
sued
eac
h ye
ar
Dat
a S
ourc
e: T
CC
No.
No
targ
ets
requ
ired
1992
This
is a
n in
crea
se o
f 291
fro
m th
e pr
evio
us y
ear.
1701
This
is a
n in
crea
se o
f 64
from
the
prev
ious
yea
r.1,
980
-06/
07
Act
ual
BUILDING SERVICES
156 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
ENVIRONMENTAL COMPLIANCE
WHAT WE DOEnvironmental Compliance contributes to the health, safety and wellbeing of our communities by ensuring bylaws, liquor laws and health regulations are being adhered to and by taking a proactive approach to crime prevention.
Liquor Licensing:
• Processes applications for liquor licences and manager’s certificates.
• Proactively monitors the licensees to mitigate effects of alcohol abuse.
• Delivers a variety of education packages to the industry.
Public/Environmental Health:
• Inspects and audits registered food premises, hairdressers, mortuaries, camping sites and offensive trades.
• Investigates complaints.
• Monitors noise levels around the city.
Bylaws and Public Safety:
• Investigates complaints and monitors compliance with Council bylaws and policies
Tauranga Safe City / Crime Prevention:
• Maintains a city that is safe to live, work and play in.
• Manages the removal and prevention of graffiti from most parts of the city.
• Monitors the operation of the crime prevention camera network.
CITY VISION
HOW DOES THIS AFFECT YOU?These services contribute to having a healthy and safe city. They ensure risks involved with liquor are minimised and that the places you go to eat and drink are healthy and safe. They also work towards crime and graffiti prevention for the city.
KEY PROJECTSManaged alcohol sales:
• The Off Licence Alcohol Accord (first in NZ) has encouraged the responsible sale of alcohol from off licence premises. This has been very successful in the Western Bay of Plenty and continues to operate on this basis.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Noise pollution
The perception that noise pollution is a problem in the city has decreased significantly since last year from 26% to 13%. A proactive approach has been taken in dealing with recidivist offenders, engaging with landowners of rental properties where tenants have been consistently creating noise issues.
Graffiti reduction
There has been a significant decrease in the perception that tagging is an issue in the city, which is a pleasing result and reflects both a decrease in the amount of tagging occurring and Council’s proactive approach to graffiti removal.
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Clean, green, valued environment
A great place to grow up
GROUPS OF ACTIVITIES | 157
ENVIRONMENTAL COMPLIANCEP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Deg
ree
of s
afet
y fro
m c
rime
(per
cept
ion)
Per
cent
age
of re
side
nts
that
fe
el a
sen
se o
f fre
edom
from
cr
ime
afte
r dar
k:
(a) i
n th
eir l
ocal
ne
ighb
ourh
ood;
an
d (b
) in
the
Taur
anga
city
ce
ntre
. D
ata
Sou
rce:
TC
C a
nnua
l re
side
nts
surv
ey
%In
crea
sing
Not
ach
ieve
d -
a.
52%
in lo
cal
neig
hbou
rhoo
ds
b.
16%
in th
e C
ity
Cen
tre
Ther
e ha
s be
en n
o ch
ange
fro
m la
st y
ear i
n te
rms
of p
eopl
e’s
perc
eptio
ns
of s
afet
y in
thei
r loc
al
neig
hbou
rhoo
d an
d in
the
city
cen
tre.
Ach
ieve
d
a)
= 5
2% in
thei
r ne
ighb
ourh
ood
N
ot A
chie
ved
b) =
16%
in
the
City
Cen
tre
CC
TV s
tatis
tics
still
sup
port
a
decr
ease
in in
cide
nts.
a) 7
4%
b)
41%
(2
004
surv
ey)
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Indi
catio
n of
feel
ing
of s
afet
y in
loca
l are
a (p
erce
ptio
n)
Per
cent
age
of re
side
nts
who
sta
ted
that
gra
ffiti
and
tagg
ing
had
been
an
issu
e in
Tau
rang
a ov
er th
e pa
st 1
2 m
onth
s.
Dat
a S
ourc
e: T
CC
ann
ual
resi
dent
s su
rvey
%D
ecre
asin
gA
chie
ved
- 37
%Th
is is
a p
leas
ing
resu
lt an
d re
flect
s th
at le
ss ta
ggin
g is
occ
urrin
g an
d C
ounc
il’s
proa
ctiv
e re
spon
se to
re
mov
al o
f tag
ging
.
Ach
ieve
d
46
%G
raffi
ti of
fend
ing
still
co
ntin
ues
to d
ecre
ase
35%
(2
004
surv
ey)
Leve
l of i
mpa
ct
by n
oise
pol
lutio
n (p
erce
ptio
n)
Per
cent
age
of re
side
nts
who
st
ated
that
noi
se p
ollu
tion
had
been
a p
robl
em in
Ta
uran
ga o
ver t
he p
ast 1
2 m
onth
s.
Dat
a S
ourc
e: T
CC
ann
ual
resi
dent
s su
rvey
%D
ecre
asin
gA
chie
ved
- 13
%50
90 re
side
nts
calle
d no
ise
cont
rol a
s a
resu
lt of
bei
ng
adve
rsel
y af
fect
ed b
y no
ise
in th
eir n
eigh
bour
hood
, thi
s is
a d
ecre
ase
in th
e nu
mbe
r of
cal
ls in
the
prev
ious
yea
r an
d a
sign
ifica
nt d
ecre
ase
from
last
yea
r (26
%).
A
proa
ctiv
e ap
proa
ch h
as
been
take
n in
dea
ling
with
reci
divi
st o
ffend
ers,
en
gagi
ng w
ith la
nd o
wne
rs
of re
nted
pro
pert
ies
who
ha
ve a
ddre
ssed
tena
nts
inap
prop
riate
beh
avio
ur.
Ach
ieve
d
W
hile
the
perc
enta
ge o
f re
side
nts
who
sta
te th
at
nois
e po
llutio
n ha
s be
en
a pr
oble
m h
as in
crea
sed
from
the
12/1
3 re
sult,
the
num
ber o
f noi
se c
ompl
aint
s re
ceiv
ed h
as s
light
ly
decr
ease
d: 2
013/
2014
=
5,76
1 2
012/
2013
= 5
,779
20
11/2
012
= 5,
871
30%
(2
004
surv
ey)
158 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f gra
ffiti
rem
oval
ser
vice
s (fa
ctua
l)
Per
cent
age
of g
raffi
ti re
mov
ed w
ithin
48
hour
s of
not
ifica
tion,
and
gra
ffiti
deem
ed to
be
offe
nsiv
e is
re
spon
ded
to w
ithin
two
hour
s of
not
ifica
tion
and
rem
oved
with
in 1
2 ho
urs.
D
ata
Sou
rce:
TC
C
%99
%A
chie
ved
Tota
l of 2
351
jobs
, of
that
398
wer
e ca
lled
in b
y th
e pu
blic
. To
tal
of 3
134
tags
rem
oved
. R
emov
al ti
mef
ram
es h
ave
been
ach
ieve
d, w
eath
er
depe
ndin
g.
Ach
ieve
d2,
724
jobs
. 7
4% o
f the
gr
affit
i job
s ar
e fo
und
by
the
cont
ract
or.
100%
of
thos
e ar
e re
mov
ed fo
rthw
ith.
99%
of t
he re
mai
ning
jobs
w
ere
rem
oved
wel
l with
in
48 h
ours
.
91%
ach
ieve
d w
ithin
24
hour
s, w
eath
er
depe
nden
t. 4,
502
inci
dent
s w
ere
notifi
ed th
is y
ear -
06
/07
Act
ual
Res
pons
iven
ess
to
nois
e co
mpl
aint
s (fa
ctua
l)
Per
cent
age
of n
oise
co
mpl
aint
s th
at a
re
resp
onde
d to
with
in o
ne
hour
of r
ecei
pt o
f a s
econ
d co
mpl
aint
. D
ata
Sou
rce:
TC
C
%99
%N
ot a
chie
ved
- 95
%50
90 c
alls
to n
oise
con
trol
. 15
42 a
sses
smen
ts m
ade
by o
ffice
rs. 6
48 e
xces
sive
no
ise
dire
ctio
ns is
sued
, 58
seiz
ures
effe
cted
. 69%
of a
ll ca
lls a
re re
spon
ded
to w
ithin
30
min
utes
, 26%
with
in 3
1 m
inut
es to
60
min
utes
, and
5%
ove
r one
hou
r.
Not
Ach
ieve
d -
95%
5761
cal
ls.
1640
Offi
cer
disp
atch
ed, 7
43 e
xces
sive
no
ise
dire
ctio
ns is
sued
, 51
sei
zure
s ef
fect
ed.
NB
: 64
% o
f all
calls
are
dea
lt w
ith w
ithin
30
min
utes
; 31%
be
twee
n 30
min
utes
to a
n ho
ur a
nd 5
% o
ver o
ne h
our.
98.3
% 4
,327
no
ise
com
plai
nts
rece
ived
and
sta
ff w
ere
on s
ite 1
,868
tim
es (0
6/07
)
Food
pre
mis
es
insp
ectio
n se
rvic
e pr
ovis
ion
(fact
ual)
All
food
pre
mis
es, e
xcep
t th
ose
unde
r the
new
Foo
d C
ontr
ol P
lan
regi
me*
are
in
spec
ted
annu
ally
(tw
ice
a ye
ar fo
r at r
isk
prem
ises
). *
Pre
mis
es c
an v
olun
taril
y op
t int
o th
e ne
w re
gim
e,
befo
re th
e le
gisl
atio
n is
en
acte
d. T
hese
pre
mis
es
requ
ire a
nnua
l aud
it.
Dat
a S
ourc
e: T
CC
-10
0%A
chie
ved
- 10
0%10
00 fo
od p
rem
ises
in
spec
tions
und
erta
ken.
Ach
ieve
d -
100%
800
Hea
lth re
gist
ratio
ns
100%
insp
ecte
d ye
ar to
da
te
Ach
ieve
d. 5
57
insp
ectio
ns w
ere
carr
ied
out t
his
year
- 0
6/07
Act
ual
Lice
nsed
pre
mis
e in
spec
tion
serv
ices
pr
ovis
ion
(fact
ual)
All
licen
sed
liquo
r pre
mis
es
are
insp
ecte
d an
nual
ly
(twic
e a
year
for a
t ris
k pr
emis
es).
Dat
a S
ourc
e: T
CC
-10
0%N
ot a
chie
ved
- 30
%In
reco
gniti
on o
f the
low
nu
mbe
r of i
nspe
ctio
ns
carr
ied
out t
his
year
, a
revi
ew o
f the
app
roac
h ha
s be
en u
nder
take
n to
ens
ure
that
we
are
fully
com
plia
nt
with
this
targ
et m
ovin
g fo
rwar
d.
Not
Ach
ieve
d -
80%
80%
. A
lot o
f tim
e ha
s be
en s
pent
pro
cess
ing
appl
icat
ions
und
er th
e ne
w
legi
slat
ion
and
bedd
ing
in
the
new
Dis
tric
t Lic
ensi
ng
Com
mitt
ee.
Any
pre
mis
es
whe
re th
ere
are
issu
es o
r an
y pr
emis
es id
entifi
ed
thro
ugh
CC
TV re
port
s ar
e in
spec
ted
and
licen
sees
in
terv
iew
ed
Not
ach
ieve
d.
Ther
e ar
e 31
9 lic
ense
d liq
uor
prem
ises
in th
e ci
ty a
t pre
sent
. 15
0 of
thes
e pr
emis
es w
ere
insp
ecte
d th
is y
ear,
with
ofte
n tw
o or
m
ore
insp
ectio
ns
per p
rem
ises
-
06/0
7 A
ctua
l
ENVIRONMENTAL COMPLIANCE
GROUPS OF ACTIVITIES | 159
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut -
lic
ence
and
per
mit
appl
icat
ions
rece
ived
(fa
ctua
l)
Num
ber o
f lic
ence
s an
d pe
rmits
eac
h ye
ar:
(a) L
iquo
r lic
ence
ap
plic
atio
ns re
ceiv
ed
(b) H
ealth
and
food
hyg
iene
lic
ence
s is
sued
(c
) Byl
aw p
erm
it ap
plic
atio
ns
appr
oved
D
ata
Sou
rce:
TC
C
No.
No
targ
ets
requ
ired
a) L
iquo
r = 9
69
b) H
ealth
807
c) B
ylaw
s 11
49
Byl
aw a
pplic
atio
ns in
clud
e al
l per
mits
and
lice
nces
pr
oces
sed
by H
ealth
Li
cens
ing
team
and
Byl
aws
and
Par
king
team
.
a) L
iquo
r = 1
062
b) H
ealth
= 8
00
c) B
ylaw
s =
1181
Ther
e ha
s be
en a
sig
nific
ant
incr
ease
in th
e nu
mbe
r of
Byl
aw p
erm
it ap
plic
atio
ns.
a) 1
,061
b)
739
c) 5
83
- 06
/07
Act
ual
* P
arki
ng e
nfor
cem
ent m
easu
res
are
now
incl
uded
in th
e R
oadi
ng A
ctiv
ity.
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f CC
TV
cam
eras
(fac
tual
)Th
e pu
blic
sur
veill
ance
ca
mer
as a
re a
ctiv
ely
mon
itore
d* o
n av
erag
e 8
hour
s pe
r day
. *
activ
e m
onito
ring
is w
here
so
meo
ne is
vie
win
g th
e fo
otag
e.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dA
ctiv
e m
onito
ring
cont
inue
s to
occ
ur.
Ach
ieve
dM
onito
ring
is c
arrie
d ou
t M
onda
y th
roug
h S
unda
y 8.
00pm
to 4
.00a
m.
Ach
ieve
d
Res
pons
iven
ess
to
pool
s / c
omm
erci
al
spa
wat
er q
ualit
y co
mpl
aint
s (fa
ctua
l)
All
com
plai
nts
abou
t wat
er
qual
ity a
t pub
lic s
wim
min
g po
ols,
com
mer
cial
spa
s an
d ge
othe
rmal
poo
ls
are
resp
onde
d to
with
in
4 w
orki
ng h
ours
of
notifi
catio
n.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dN
o co
mpl
aint
s re
ceiv
ed.
Ach
ieve
dN
il co
mpl
aint
sA
chie
ved.
Onl
y 1
com
plai
nt w
as
rece
ived
and
this
w
as fo
und
to b
e un
subs
tant
iate
d -
07/0
8 A
ctua
l
Pro
cess
ing
times
for
licen
ses
and
perm
its
(fact
ual)
All
licen
ce a
nd p
erm
it ap
plic
atio
ns a
re p
roce
ssed
w
ithin
spe
cifie
d tim
efra
mes
: Li
quor
lice
nces
= w
ithin
20
days
. Fo
od h
ygie
ne li
cenc
es =
w
ithin
20
days
B
ylaw
per
mits
= w
ithin
10
days
. D
ata
Sou
rce:
TC
C
-10
0%A
chie
ved
- 10
0%A
ll ap
plic
atio
ns p
roce
ssed
w
ithin
a fe
w d
ays
of re
ceip
t.A
chie
ved
Full
com
plia
nce
with
tim
e fr
ames
Ach
ieve
d
ENVIRONMENTAL COMPLIANCE
160 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
ANIMAL SERVICES
WHAT WE DOAnimal Services maintains a healthy and safe environment in which animals, owners and the wider community can live compatibly.
Through this activity we:
• Monitor and enforce compliance with legislation and policies in relation to dog and other animal complaints
• Provide services and facilities for the impounding and care of stray and seized animals.
HOW DOES THIS AFFECT YOU?This service regulates animal ownership and keeps stray animals off the street, contributing to a safe city for all.
KEY PROJECTSThere were no key projects to report from this financial year as the majority of activity is based on day to day operations.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Dog registration and complaints
The dog population continues to increase with a 6% growth in registered dogs this year. Despite this growth, complaints of aggression are continuing to reduce or remain static.
CITY VISION
Vibrant, Healthy and Diverse Communities
Easy & Safe to Move Around
GROUPS OF ACTIVITIES | 161
ANIMAL SERVICESP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Deg
ree
of s
afet
y fro
m d
og a
ggre
ssio
n (fa
ctua
l)
Com
plai
nts
abou
t dog
ag
gres
sion
, as
perc
enta
ge
of re
gist
ered
dog
s.
Dat
a S
ourc
e: T
CC
%2.
00%
Ach
ieve
d 16
7 re
port
ed in
cide
nts
of
atta
cks
and
thre
aten
ing/
intim
idat
ing
beha
viou
r ag
ains
t 112
08 re
gist
ered
do
gs (1
.49%
whi
ch is
bel
ow
the
2.0%
targ
et).
Ach
ieve
d.14
3 re
port
ed in
cide
nts
with
10
,502
regi
ster
ed d
ogs
(1.3
6 %
)
2.1
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Indi
catio
n of
the
leve
l of
und
erst
andi
ng
of d
og o
wne
rshi
p re
quire
men
ts
(fact
ual)
Per
cent
age
of k
now
n do
gs
that
are
regi
ster
ed a
s at
30
June
eac
h ye
ar
Dat
a S
ourc
e: T
CC
%99
%N
ot A
chie
ved
- 97
.5%
97.5
%. O
f the
rem
aini
ng
2.5%
all
wer
e pr
oces
sed
(infr
inge
men
t not
ice
issu
ed).
Not
Ach
ieve
d -
97.3
%97
.3%
. Of t
he re
mai
ning
2.
7% a
ll w
ere
proc
esse
d (in
frin
gem
ent n
otic
e is
sued
).
98.3
Effe
ctiv
enes
s of
the
city
pou
nd (f
actu
al)
Per
cent
age
of im
poun
ded
dogs
that
are
cla
imed
eac
h ye
ar
Dat
a S
ourc
e: T
CC
%80
%A
chie
ved
82%
82%
. We
cont
inue
to
mai
ntai
n a
good
reho
min
g ra
te o
f unc
laim
ed d
ogs.
Ach
ieve
d 34
.8%
84.8
%. T
his
figur
e in
clud
es
dogs
cla
imed
and
dog
s ad
opte
d (to
tal d
ogs
rele
ased
)
78.8
% (0
6/07
) A
ctua
l
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Res
pons
e tim
es
(fact
ual)
All
urge
nt c
ompl
aint
s ar
e re
spon
ded
to w
ithin
10
min
utes
whe
re th
ere
is a
n im
med
iate
thre
at
Dat
a S
ourc
e: T
CC
-10
0%A
chie
ved
All
urge
nt c
ompl
aint
s ar
e re
spon
ded
to im
med
iate
ly
24/7
.
Ach
ieve
d.A
ll ur
gent
com
plai
nts
are
resp
onde
d to
imm
edia
tely
24
/7.
Ach
ieve
d
Pro
visi
on o
f fac
ilitie
s (fa
ctua
l)A
city
pou
nd, w
ith c
apac
ity
to h
ouse
dog
s in
saf
e an
d hu
man
e co
nditi
ons
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dTh
e do
g po
und
has
thre
e w
ings
, tw
o ha
ve b
een
mod
erni
sed,
the
third
is d
ue
to b
e up
grad
ed in
two
year
s.
Ach
ieve
dN
ow h
ave
capa
city
to h
ouse
up
to 6
0 do
gs.
Ach
ieve
d
162 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
ANIMAL SERVICESO
THE
R IN
TER
ES
TIN
G S
TATI
STI
CS
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut
regi
stra
tions
(fac
tual
)N
umbe
r of r
egis
tere
d do
gs
Dat
a S
ourc
e: T
CC
No.
No
targ
ets
requ
ired
1120
8 (A
t 31
May
15
)A
6%
incr
ease
from
last
ye
ar. A
tota
l of 1
0557
do
gs w
ere
regi
ster
ed la
st
year
. Not
e do
g re
gist
ratio
n fin
ishe
s at
31
May
eac
h ye
ar.
1050
2 (a
t 30
Apr
il 14
)4.
4% in
crea
se fr
om la
st
year
.7,
300
Thro
ughp
ut -
im
poun
ding
s (fa
ctua
l)
Num
ber o
f dog
s im
poun
ded
each
yea
r D
ata
Sou
rce:
TC
C
No.
No
targ
ets
requ
ired
988
Impo
unds
rem
ain
rela
tivel
y st
atic
. A to
tal o
f 102
3 do
gs
wer
e im
poun
ded
last
yea
r.
832
(at 3
0 A
pril
14)
Dec
reas
e of
30
dogs
from
la
st y
ear.
705
GROUPS OF ACTIVITIES | 163
EMERGENCY & RISK MANAGEMENT
WHAT WE DOCivil Defence & Emergency Management ensures the organisation and the community are prepared for and able to respond to emergencies, natural or otherwise, that may cause loss of life, injury or illness; and that the organisation is healthy and safe.
The main goals of this activity are:
• Reduction: Identifying potential hazards, developing and implementing measures to minimise impacts.
• Readiness: Plans are in place, staff know what to do before, during, and after an emergency, and the community is aware of the “hazardscape” and is prepared. Critical services can be provided during and after an emergency. We engage with and educate our community about “Being Prepared”.
• Response: A joint emergency operations centre, in partnership with Western Bay of Plenty District Council, is ready to co-ordinate response activities during an emergency. Critical services continue to be provided to the community.
• Recovery: Planning for co-ordination of recovery activities.
• Safety and Wellbeing: Facilitating safe work practices in the organisation and delivering wellness initiatives that support organisational wellbeing.
HOW DOES THIS AFFECT YOU?Tauranga is potentially impacted by a range of natural and man-made hazards. The more effective Civil Defence and Emergency Management service delivery is delivered, the less the community will be impacted by an event and the faster the community will be able to recover from the event.
CITY VISION
Vibrant, Healthy and Diverse Communities
Strong, Sustainable Economy
Actively involved people
KEY PROJECTSTsunami initiatives:
• Works undertaken this year related to the construction of two evacuation bridges and the location and preliminary design of Tauranga’s first purpose built tsunami evacuation structure. One bridge is being constructed at the rear of the Tuihana and Coast developments adjacent to SH2 and will provide the community with evacuation access over the drains beside SH2. The second bridge will link Bermuda Drive to Santa Barbara Drive.
• Tauranga’s first purpose built tsunami evacuation structure will be located on Gordon Spratt Reserve adjacent the Papamoa College sports fields.
Regional Emergency Management Service Delivery:
• During the second half of 2014/15 a regional service delivery model was agreed by Council’s belonging to the Bay of Plenty Emergency Management Group. The result of the agreement is that on 01 July 2015 community readiness and emergency response services will be delivered by the City via the new Bay of Plenty Emergency Management team (BOPEM).
• The BOPEM team will be located in the BOP Regional Council and will work with member Council’s and communities to deliver these two important emergency management functions.
• Tauranga City Council will continue to deliver its reduction, recovery and business continuity functions in collaboration with the BOPEM.
HOW DID WE PERFORM?In the event of a major emergency occurring in the city, this activity maintains business continuity for essential services. Council displayed that it was able to maintain business as usual service delivery to the community during the prolonged business disruption over December 2014 – March 2015, caused when Council needed to vacate multiple floors of its Willow Street campus due to the impacts from mould and relocate to two other facilities in the CBD.
164 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
EMERGENCY & RISK MANAGEMENT
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Tsunami Evacuation Routes 365 375 10 No material variance.
GROUPS OF ACTIVITIES | 165
EMERGENCY & RISK MANAGEMENTTE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Com
mun
ity
read
ines
s to
re
spon
d to
a
maj
or e
mer
genc
y (p
erce
ptio
n)
Per
cent
age
of re
side
nts
that
co
rrec
tly k
now
that
they
ne
ed to
be
very
or f
airly
se
lf re
liant
in th
e ev
ent o
f a
maj
or e
mer
genc
y.
Dat
a S
ourc
e: T
CC
- a
nnua
l re
side
nts’
sur
vey
%86
-90%
Not
ach
ieve
d -
85%
Whi
le th
is m
easu
re h
as n
ot
been
ach
ieve
d th
e re
sults
in
dica
te a
n in
crea
se fr
om
last
yea
r, w
hich
sho
ws
that
th
e ad
ditio
nal p
rese
nce
staf
f ha
d in
the
com
mun
ity m
ay
have
had
som
e im
pact
on
that
incr
ease
.
Not
ach
ieve
d -
83%
.Th
is is
dis
appo
intin
g re
sult
as a
dditi
onal
com
mun
ity
educ
atio
n ha
s be
en
unde
rtak
en th
is y
ear.
It is
hop
ed th
e C
omm
unity
R
esili
ence
Coo
rdin
ator
role
w
ill ra
ise
this
aw
aren
ess.
88%
- 0
6/07
A
ctua
l
Com
mun
ity
read
ines
s to
re
spon
d to
a
maj
or e
mer
genc
y (p
erce
ptio
n)
Per
cent
age
of re
side
nts
that
hav
e an
em
erge
ncy
kit
prep
ared
in c
ase
of a
maj
or
emer
genc
y.
Dat
a S
ourc
e: T
CC
ann
ual
resi
dent
s’ s
urve
y
%45
% -
55
%A
chie
ved
- 49
%O
ngoi
ng c
omm
unity
con
tact
ha
s lik
ely
cont
ribut
ed to
this
m
easu
re b
eing
ach
ieve
d.
Ach
ieve
d -
54%
The
leve
l of p
repa
redn
ess
has
incr
ease
d du
e to
co
mm
unity
edu
catio
n in
itiat
ives
und
erta
ken
thro
ugho
ut th
e ye
ar.
41%
- 0
9/10
A
ctua
l
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Cou
ncils
co
ntrib
utio
n to
re
duct
ion
of ri
sks
asso
ciat
ed w
ith
haza
rds
(fact
ual)
Cou
ncil
iden
tifies
and
re
duce
s ris
ks re
latin
g to
ha
zard
s th
at a
re id
entifi
ed in
th
e G
roup
CD
EM P
lan,
e.g
. ea
rthq
uake
s an
d co
asta
l flo
odin
g, b
y ad
dres
sing
th
em in
the
Taur
anga
City
P
lan
(and
the
Infr
astr
uctu
re
Dev
elop
men
t Cod
e), C
ounc
il po
licie
s an
d bu
ildin
g pr
oced
ures
. *
Not
e th
at re
gion
al a
nd
natio
nal l
egis
latio
n an
d po
licy
stat
emen
ts a
re
refle
cted
in lo
cal p
olic
ies,
pl
ans
and
resp
onse
s.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
dC
ounc
il is
pro
activ
e in
its
haza
rd m
anag
emen
t.
Sig
nific
ant p
olic
y an
d le
vel
of s
ervi
ce w
ork
has
been
im
plem
ente
d in
rela
tion
to
stor
mw
ater
man
agem
ent,
and
tsun
ami e
vacu
atio
n pl
anni
ng h
as s
een
Cou
ncil
com
mit
to s
igni
fican
t cap
ital
inve
stm
ent i
n ts
unam
i ev
acua
tion
infr
astr
uctu
re
deve
lopm
ent t
hat w
ill
incr
ease
com
mun
ity s
afet
y.
Ach
ieve
dTC
C is
pro
activ
e in
ens
urin
g th
at n
atur
al a
nd m
an m
ade
haza
rds
are
man
aged
via
the
Res
ourc
e M
anag
emen
t Act
an
d B
uild
ing
Act
pro
cess
es
to re
duce
the
impa
ct o
f ev
ents
ass
ocia
ted
with
th
ese
type
s of
haz
ards
. A
dditi
onal
wor
k ha
s be
en
unde
rtak
en to
alig
n ou
r ha
zard
man
agem
ent
appr
oach
with
the
Reg
iona
l C
ounc
il P
olic
y an
d C
DEM
te
ams.
Ach
ieve
d -
Gro
up
Pla
n re
view
ed
rela
tive
to c
ode
of
prac
tice
- 09
/10
Act
ual
166 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
EMERGENCY & RISK MANAGEMENTLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Cou
ncil
read
ines
s to
re
spon
d to
a m
ajor
em
erge
ncy
(fact
ual)
Suf
ficie
nt T
CC
sta
ff ar
e tr
aine
d fo
r effe
ctiv
e re
spon
se a
nd to
ass
ist t
he
staf
fing
of th
e Em
erge
ncy
Man
agem
ent O
ffice
dur
ing
a ci
vil d
efen
ce e
mer
genc
y.
That
bei
ng in
any
24
hour
per
iod
of a
dec
lare
d em
erge
ncy,
thre
e se
para
te
shift
s ar
e to
be
mai
ntai
ned
of w
hich
Wes
tern
Bay
Of
Ple
nty
Dis
tric
t Cou
ncil
will
sta
ff th
e eq
uiva
lent
of
one
of t
hose
shi
fts.
D
ata
Sou
rce:
TC
C
No.
Ach
ieve
d.A
chie
ved
Thre
e sh
ifts
are
prov
ided
for
in th
e W
este
rn E
mer
genc
y O
pera
tions
Cen
tre
(WEO
C).
Th
e W
EOC
is lo
cate
d at
B
arke
s C
orne
r. S
hift
1 is
pr
ovid
ed b
y W
BO
PD
C s
taff
and
shift
s 2
and
3 by
TC
C
staf
f. S
taff
leve
ls w
ithin
the
EOC
ar
e h
igh
and
ongo
ing
spec
ialis
t tra
inin
g ha
s be
en p
rovi
ded
to k
ey
EOC
man
agem
ent s
taff
and
gene
ralis
t tra
inin
g op
port
uniti
es p
rovi
ded
to
othe
r EO
C s
taff.
Not
ach
ieve
d.TC
C h
as b
een
proa
ctiv
e in
bui
ldin
g its
in h
ouse
ca
paci
ty fo
r Em
erge
ncy
Ope
ratio
n C
entr
e op
erat
ions
an
d cu
rren
tly is
fully
sta
ffed
for t
wo
EOC
shi
fts.
Trai
ning
in
itiat
ives
are
in p
lace
to
incr
ease
cap
abili
ty fo
r TC
C s
taff,
due
to lo
ss o
f tr
aine
d st
aff t
hrou
gh re
cent
re
stru
ctur
e.
Ach
ieve
d -
06/0
7 A
ctua
l
Cou
ncil’
s ab
ility
to
resp
ond
at
shor
t not
ice
to a
n em
erge
ncy
(fact
ual)
The
loca
l em
erge
ncy
oper
atio
ns c
entr
e ca
n be
ef
fect
ivel
y ac
tivat
ed w
ithin
on
e ho
ur o
f not
ifica
tion
of
a ci
vil d
efen
ce e
mer
genc
y,
and
mai
ntai
ned
for a
s lo
ng a
s th
e em
erge
ncy
decl
arat
ion
rem
ains
in p
lace
. D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dTh
e W
EOC
has
bee
n se
t up
sev
eral
tim
es d
urin
g th
e co
urse
of t
his
year
at
bot
h W
EOC
ven
ues
(Bar
kes
Cor
ner a
nd W
illow
S
tree
t). T
he s
et u
p K
PI w
as
achi
eved
. D
urin
g se
vera
l sm
alle
r em
erge
ncie
s (s
ever
e w
eath
er a
nd to
rnad
o) th
e W
EOC
was
set
up
in le
ss
time.
Ach
ieve
d.N
o ev
ents
hav
e oc
curr
ed
over
the
last
yea
r tha
t hav
e re
quire
d an
em
erge
ncy
activ
atio
n. T
CC
has
how
ever
ac
tivat
ed it
s In
cide
nt
Man
agem
ent t
eam
s se
vera
l tim
es o
ver t
he y
ear a
nd th
e ev
ents
wer
e w
ell m
anag
ed,
coor
dina
ted
and
resp
onde
d to
with
in a
n ho
ur.
Ach
ieve
d
Cou
ncil’
s ab
ility
to
man
age
reco
very
op
erat
ions
follo
win
g a
maj
or e
mer
genc
y
In th
e ev
ent o
f a m
ajor
em
erge
ncy
occu
rrin
g in
the
city
, Cou
ncil
will
pro
vide
su
ffici
ent r
esou
rce
to
man
age
the
long
er te
rm
reco
very
ope
ratio
n.
Dat
a S
ourc
e: T
CC
-A
chie
ved
(if
requ
ired)
Ach
ieve
dC
ounc
il is
abl
e to
pro
vide
th
e re
sour
cing
nee
ds fo
r a
long
er te
rm re
cove
ry
oper
atio
n.
Not
requ
ired.
No
emer
genc
ies
occu
rred
th
at re
quire
d sp
ecifi
c em
erge
ncy
man
agem
ent
reco
very
ope
ratio
ns.
Sev
eral
eve
nts
did
occu
r th
at re
quire
d re
cove
ry
oper
atio
n fro
m a
sset
m
anag
emen
t tea
ms.
The
se
wer
e un
dert
aken
with
in
norm
al b
usin
ess
as u
sual
ar
rang
emen
ts.
Ach
ieve
d -
06/0
7 A
ctua
l
GROUPS OF ACTIVITIES | 167
EMERGENCY & RISK MANAGEMENTLE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Cou
ncil’
s ab
ility
to
cont
inue
to p
rovi
de
esse
ntia
l ser
vice
s fo
llow
ing
a m
ajor
em
erge
ncy
(fact
ual)
In th
e ev
ent o
f a m
ajor
em
erge
ncy
occu
rrin
g in
the
city
, Cou
ncil
will
m
aint
ain
busi
ness
con
tinui
ty
for e
ssen
tial s
ervi
ce a
s id
entifi
ed in
the
Taur
anga
C
ity C
ounc
il P
ande
mic
P
lan
(thes
e in
clud
e w
ater
, w
aste
wat
er a
nd k
ey
tran
spor
tatio
n ne
twor
ks;
and
airp
ort,
solid
was
te a
nd
com
mun
icat
ions
ser
vice
s).
Dat
a S
ourc
e: T
CC
Ach
ieve
d (if
re
quire
d)A
chie
ved
Cou
ncil
is a
ble
to m
aint
ain
busi
ness
con
tinui
ty d
urin
g th
e co
urse
of a
n em
erge
ncy
or c
risis
. Ev
iden
ce o
f thi
s w
as
disp
laye
d w
hen
the
Will
ow
Str
eet f
acili
ty w
as im
pact
ed
by m
ould
in N
ovem
ber
2014
.
Not
requ
ired.
No
emer
genc
ies
occu
rred
th
at re
quire
d sp
ecifi
c bu
sine
ss c
ontin
uity
to
be u
nder
take
n. S
ever
al
even
ts d
id o
ccur
that
re
quire
d bu
sine
ss c
ontin
uity
ar
rang
emen
ts to
be
utili
sed.
Th
e bu
sine
ss c
ontin
uity
ar
rang
emen
ts e
nsur
ed
norm
al s
ervi
ce d
eliv
ery
occu
rred
dur
ing
the
even
t.
Not
requ
ired
- 09
/10
Act
ual
168 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
CUSTOMER SERVICE CENTRE
WHAT WE DOThe Customer Service Centre is often the first point of call for people dealing with Council, a ‘one-stop shop’ that provides easy access to knowledge and services.
Through this activity we:
• Provide high quality face to face, telephone and email information on all Council activities through reception and the call centre.
• Provide a cashier service.
• Issue Land Information Memoranda (“LIM”) which identify and disclose information about properties.
• Maintain and develop Online Services
HOW DOES THIS AFFECT YOU?Customer services deliver information and deal with enquiries as well as ensuring electronic property files are readily available to customers.
KEY PROJECTS24 hours, seven days per week Contact Centre
The introduction of a 24 x 7 Contact Centre ensures that Council is more accessible to the public to respond to enquiries regardless of time of day. Since implementation, afterhours call volumes have increased by 23% against last year.
Council has taken on the management of afterhours calls for several other councils in the Bay of Plenty region, thereby ensuring a more consistent approach to customer enquiry management on a regional basis.
CITY VISION
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Call Centre/Service Centre
Whilst the wait time by customers in the Service Centre was slightly higher than target during the survey period, the response and knowledge of the team is such that in both the Contact Centre and Service Centre most customers continue to have their enquiry completed at first point of contact.
Please note: performance measures for LIMs are currently included in the Building Services Activity information.
Built to Fit our Hills, Harbour and Coast
Actively involved people
GROUPS OF ACTIVITIES | 169
CUSTOMER SERVICE CENTRETE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Indi
catio
n of
qua
lity
of c
usto
mer
ser
vice
(p
erce
ptio
n)
Of p
eopl
e w
ho c
ame
into
on
e of
Cou
ncil’
s se
rvic
e ce
ntre
s, th
e pe
rcen
tage
that
fe
lt th
at th
e le
ngth
of t
ime
they
had
to w
ait f
or s
ervi
ce
was
acc
epta
ble.
D
ata
Sou
rce:
TC
C –
cu
stom
ers’
sur
vey
%95
%N
ot a
chie
ved
- 91
%N
ote
that
the
surv
ey is
a
snap
shot
of c
usto
mer
s pe
rcep
tions
ove
r a 3
-4 d
ay
perio
d at
one
poi
nt d
urin
g th
e ye
ar.
91%
. Res
ults
are
slig
htly
un
der t
arge
t thi
s ye
ar d
ue
to a
tem
pora
ry d
iver
sion
of
som
e co
unte
r res
ourc
es to
th
e LI
M te
am to
ass
ist w
ith
unpr
eced
ente
d vo
lum
es o
f LI
M a
pplic
atio
ns.
Add
ition
al
perm
anen
t res
ourc
e ha
s no
w b
een
recr
uite
d in
the
LIM
team
. Th
e su
rvey
is
a sn
apsh
ot o
f cus
tom
ers
perc
eptio
ns o
ver a
3-4
day
pe
riod
at o
ne p
oint
dur
ing
the
year
.
Ach
ieve
d -
96%
84%
of c
usto
mer
s w
ere
extr
emel
y sa
tisfie
d an
d 12
% w
ere
satis
fied
with
the
time
they
had
to w
ait b
efor
e be
ing
serv
ed fr
om th
e C
SC
an
nual
cus
tom
er s
atis
fact
ion
surv
ey.
91%
170 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
CUSTOMER SERVICE CENTRELE
VE
LS O
F S
ER
VIC
E
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Max
imum
wai
ting
time
for p
hone
cu
stom
ers
(fact
ual)
Per
cent
age
of c
alls
to
Cou
ncil’
s m
ain
tele
phon
e nu
mbe
r, 57
7 70
00, t
hat
are
pick
ed u
p w
ithin
20
seco
nds.
D
ata
Sou
rce:
TC
C
%85
%N
ot a
chie
ved
84%
. Res
ults
are
slig
htly
un
der t
arge
t thi
s ye
ar d
ue to
th
e hi
gh v
olum
e of
reso
urce
re
quire
d to
sup
port
the
star
t up
of t
he 2
4 x
7 C
onta
ct
Cen
tre
durin
g th
e fir
st h
alf o
f th
e ye
ar.
Ach
ieve
d -
85%
This
ach
ieve
men
t mee
ts th
e re
quire
d ta
rget
. The
vol
ume
of a
band
oned
cal
ls is
1.6
3%
agai
nst a
n up
per t
arge
t of
5%.
76%
Pro
visi
on o
f cal
l ce
ntre
and
ser
vice
ce
ntre
ser
vice
s (fa
ctua
l)
Cou
ncil’
s ca
ll ce
ntre
is o
pen
Mon
day
to F
riday
, 8am
to
5pm
and
a re
stric
ted
afte
r ho
urs
phon
e-in
ser
vice
is
avai
labl
e at
oth
er ti
mes
. C
ounc
il’s
serv
ice
cent
res
are
open
Mon
day
to F
riday
, 8a
m to
5.3
0pm
, with
the
exce
ptio
n th
at th
e W
illow
S
tree
t ser
vice
cen
tre
open
s at
9am
on
Wed
nesd
ays.
D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
d C
ounc
il’s
Con
tact
Cen
tre
has
been
ope
n 24
x 7
sin
ce
Nov
embe
r 201
4.
Ach
ieve
d Th
e C
all C
entr
e is
ope
n M
onda
y to
Frid
ay 8
am
- 5.
30pm
. The
Ser
vice
C
entr
e is
ope
n M
onda
y to
Fr
iday
8am
- 5
pm, w
ith th
e ex
cept
ion
of W
edne
sday
w
here
the
Ser
vice
Cen
tre
open
s at
9am
on
that
day
.
Ach
ieve
d
Cal
lers
talk
to
a pe
rson
whe
n ph
onin
g C
ounc
il (fa
ctua
l)
Ther
e is
alw
ays
a pe
rson
on
the
end
of th
e ph
one*
, ra
ther
than
an
answ
er p
hone
se
rvic
e, a
t Cou
ncil’
s m
ain
tele
phon
e nu
mbe
r (57
7 70
00).
* If
the
lines
are
all
busy
, the
ca
ller c
an le
ave
a m
essa
ge
and
som
eone
will
cal
l bac
k as
soo
n as
a li
ne is
free
. D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
d Th
is re
flect
s th
e re
spon
se
rate
of t
he c
all c
entr
e st
aff.
Ach
ieve
d A
chie
ved
Ach
ieve
d
GROUPS OF ACTIVITIES | 171
GOVERNANCE SERVICES
WHAT WE DOThis activity supports Council and committee decision-making and governance processes and provides advice and support to elected members and staff.
Through this activity we:
• Support elected members in governance processes as well as manage, support and advise the organisation on all democratic processes.
• Support the Mayor and Chief Executive in managing the interface between the elected members and the organisation.
• Manage the local triennial elections and representation review.
• Maintain established relationships with Sister Cities.
HOW DOES THIS AFFECT YOU? Governance supports you to vote for your representatives in local body elections every three years, and enables you to become involved in the decision-making process through public consultation. The Sister Cities programme has positive impact on the economic wellbeing of the city.
KEY PROJECTSBy-election
The Mount Maunganui/Papamoa By-election was successfully completed in February 2015 following the resignation of former Councillor Clayton Mitchell.
CITY VISION
Public Consultation
• Completed the formal public consultation process and deliberations for the Long Term Plan 2015-25, adopted 29 June 2015.
• Maori Representation Review undertaken in late 2014.
• Review of Representation Arrangements for the 2016 Triennial Local Election is currently underway.
HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:
Level of involvement
The number of people who contributed to decision-making processes decreased this year with 982 submissions received in respect of six formal submission processes. The highest number of submissions was to the Long Term Plan 2015-25 with 654 submissions and 138 people coming to talk to Council about their submission. This major piece of work outlines Council’s projects for the next ten years.
Vibrant, Healthy and Diverse Communities
Strong, Sustainable Economy
Actively involved people
A great place to grow up
172 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
GOVERNANCE SERVICESP
ER
FOR
MA
NC
E M
EA
SU
RE
S -
AC
TIV
ITY
OU
TCO
ME
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of i
nvol
vem
ent
in d
ecis
ion
mak
ing
proc
esse
s (fa
ctua
l)
Num
ber o
f peo
ple
who
w
ish
to s
peak
in s
uppo
rt o
f th
eir s
ubm
issi
on in
a fo
rmal
su
bmis
sion
pro
cess
, and
th
e nu
mbe
r of p
eopl
e w
ho
addr
ess
Cou
ncil
thro
ugh
the
Pub
lic F
orum
sec
tion
of
Com
mitt
ee M
eetin
gs.
Dat
a S
ourc
e: T
CC
No.
Incr
easi
ngA
chie
ved
The
num
ber o
f peo
ple
who
sp
eak
in s
uppo
rt o
f the
ir su
bmis
sion
rela
tive
to th
e to
tal n
umbe
r of s
ubm
issi
ons
rece
ived
has
incr
ease
d fro
m
11%
to 1
8%. T
his
year
th
ere
wer
e a
tota
l of 9
82
subm
issi
ons
rece
ived
with
18
2 su
bmitt
ers
spea
king
to
thei
r sub
mis
sion
. Th
ere
wer
e 31
spe
aker
s in
the
Pub
lic F
orum
ses
sion
s.
Ach
ieve
d. A
to
tal o
f 230
3 su
bmis
sion
s w
ere
rece
ived
, with
26
7 su
bmitt
ers
spea
king
to th
eir
subm
issi
on a
t a
coun
cil m
eetin
g (i.
e. <
1% o
f su
bmis
sion
s w
ere
spok
en to
)
The
larg
est n
umbe
r of
writ
ten
subm
issi
ons
wer
e re
ceiv
ed fo
r the
Loc
al
Alc
ohol
Pol
icy
(Ove
r 100
0 he
nce
sign
ifica
nt in
crea
se in
th
is n
umbe
r). 2
1 ad
ditio
nal
spea
kers
add
ress
ed th
e C
ounc
il an
d its
com
mitt
ees
thro
ugh
the
Pub
lic F
orum
s.
A to
tal o
f 454
su
bmis
sion
s w
ere
rece
ived
, with
15
1 su
bmitt
ers
spea
king
to th
eir
subm
issi
on a
t a
coun
cil m
eetin
g (i.
e. 3
3% o
f su
bmis
sion
s w
ere
spok
en to
) - 0
6/07
A
ctua
l
TE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Leve
l of i
nvol
vem
ent
in d
ecis
ion
mak
ing
proc
esse
s (fa
ctua
l)
Num
ber o
f for
mal
su
bmis
sion
pro
cess
es ru
n by
Cou
ncil
each
yea
r, w
ith
a br
eakd
own
of w
hat t
hey
wer
e an
d th
e nu
mbe
r of
subm
issi
ons
rece
ived
and
th
e nu
mbe
r spo
ken
to fo
r ea
ch.
Dat
a S
ourc
e: T
CC
No.
3-6
per y
ear
Ach
ieve
d. 6
Six
form
al s
ubm
issi
on
proc
esse
s (to
tal n
umbe
r of
sub
mis
sion
s re
ceiv
ed
/ num
ber o
f sub
mitt
ers
spea
king
) wer
e co
mpl
eted
th
is y
ear a
nd in
clud
ed:
Dra
ft Ta
ngat
a W
henu
a La
nd
Pro
posa
l Pol
icy
(17/
7)
Zesp
ri In
tern
atio
nal L
td -
P
ropo
sal t
o Le
ase
Land
(5
1/3)
D
raft
Vege
tatio
n &
Tre
e M
anag
emen
t Pol
icy
(23/
9)
384-
410
Mau
ngan
ui R
oad
Str
ateg
ic L
and
Rev
iew
s (1
98/1
5)
Pub
lic A
rt P
olic
y 20
15
(39/
10)
Long
Ter
m P
lan
2015
-25
(6
54/1
38)
Ach
ieve
d. 9
fo
rmal
sub
mis
sion
pr
oces
ses
com
plet
ed.
Form
al s
ubm
issi
on
proc
esse
s (to
tal n
umbe
r of
sub
mis
sion
s re
ceiv
ed/
num
ber o
f sub
mitt
ers
spea
king
) thi
s ye
ar in
clud
ed:
Ann
ual P
lan(
785/
153)
, Dra
ft Li
quor
free
and
Veh
icle
fre
e Zo
nes
in P
ublic
Pla
ces
Byl
aw (2
1/4)
, 201
4/14
A
nnua
l Pla
n in
clud
ing
Dev
elop
men
t Con
trib
utio
ns
Pol
icy
(785
/153
), Fr
eedo
m
Cam
ping
Byl
aw (2
95/3
6),
Ope
ratio
n of
Mob
ile S
hops
P
olic
y (8
/7) D
isab
ilitie
s S
trat
egy
(12/
4), C
oast
al
Res
erve
s M
anag
emen
t Pla
n (5
6/14
), Lo
cal A
lcoh
ol P
olic
y (1
035/
61),
Age
Frie
ndly
C
ity P
olic
y (7
9/12
), O
utdo
or
Spa
ces
Boo
king
Pol
icy
(12/
6).
14 (2
006/
07)
GROUPS OF ACTIVITIES | 173
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f de
moc
racy
ser
vice
s -t
imel
ines
s (fa
ctua
l)
Age
ndas
and
ass
ocia
ted
repo
rts
for a
ll sc
hedu
led
mee
tings
are
ava
ilabl
e to
inte
rest
ed p
artie
s in
ac
cord
ance
with
sta
tuto
ry
timef
ram
es.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
d95
age
ndas
(inc
ludi
ng
Join
t Gov
erna
nce
and
Sm
artG
row
th) w
ere
avai
labl
e vi
a ha
rdco
py a
nd
web
site
with
in th
e st
atut
ory
timef
ram
e.
Ach
ieve
d.
95
agen
das
(incl
udin
g S
mar
tGro
wth
and
Joi
nt
Gov
erna
nce
Com
mitt
ees)
w
ere
avai
labl
e vi
a ha
rdco
py
and
web
site
with
in th
e st
atut
ory
timef
ram
e.
Ach
ieve
d
Pro
visi
on o
f de
moc
racy
ser
vice
s -t
imel
ines
s (fa
ctua
l)
All
Elec
ted
Mem
ber a
nd
Com
mitt
ee m
eetin
gs
are
publ
icly
not
ified
in
acco
rdan
ce w
ith s
tatu
tory
tim
efra
mes
.*
* Tw
o da
ys in
adv
ance
for
Loca
l Gov
ernm
ent O
ffici
al
Info
rmat
ion
& M
eetin
gs
Act
198
7 (L
GO
IMA
), an
d te
n da
ys in
adv
ance
for t
he
RM
A.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Ach
ieve
d93
mee
tings
wer
e ad
vert
ised
w
ithin
sta
tuto
ry ti
mef
ram
es.
Of t
he 9
3 th
ere
wer
e 2
ex
trao
rdin
ary
mee
tings
th
at w
ere
als
o ad
vert
ised
w
ithin
sta
tuto
ry ti
mef
ram
es.
(A m
eetin
g th
at is
una
ble
to b
e ad
vert
ised
with
in
the
stat
utor
y tim
efra
me
beco
mes
an
‘em
erge
ncy
mee
ting’
. N
o em
erge
ncy
mee
tings
wer
e re
quire
d th
is
year
).
Ach
ieve
d.
95 o
rdin
ary
mee
tings
wer
e ad
vert
ised
with
in s
tatu
tory
tim
efra
mes
. O
f the
95
ther
e w
ere
2 e
xtra
ordi
nary
m
eetin
gs th
at w
ere
als
o ad
vert
ised
with
in s
tatu
tory
tim
efra
mes
. (A
mee
ting
that
is
una
ble
to b
e ad
vert
ised
w
ithin
the
stat
utor
y tim
efra
me
beco
mes
an
‘em
erge
ncy
mee
ting’
. N
o em
erge
ncy
mee
tings
wer
e re
quire
d th
is y
ear).
Ach
ieve
d
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Deg
ree
to w
hich
th
e ec
onom
ic
bene
fits
of s
iste
r ci
ty re
latio
nshi
ps a
re
real
ised
(fac
tual
)
Key
ann
ual t
arge
ts, a
risin
g fro
m th
e M
emor
andu
ms
of U
nder
stan
ding
with
H
itach
i City
Hal
l and
Yan
tai
Mun
icip
al G
over
nmen
t are
m
et.
Dat
a S
ourc
e: E
xpor
t New
Ze
alan
d B
ay o
f Ple
nty
-N
arra
tive
repo
rt to
in
clud
e ke
y an
nual
ta
rget
s fro
m
each
yea
r’s
man
agem
ent
cont
ract
Not
ach
ieve
d.O
ppor
tuni
ties
with
Hita
chi
are
on h
old,
as
new
op
port
uniti
es in
Sou
th
Kor
ea, t
hrou
gh re
latio
nshi
p w
ith A
nsan
city
are
de
velo
ped.
May
oral
MoU
si
gned
with
Ans
an, S
outh
K
orea
. Bro
aden
ed s
cope
of
mar
ketin
g in
Yan
tai,
incl
udin
g ad
ditio
nal l
ocal
co
mpa
nies
bro
ught
into
di
scus
sion
s w
ith Z
henu
a su
perm
arke
ts g
roup
. D
eleg
atio
n to
Jap
an,
Asi
a, K
orea
pla
nned
for
Sep
tem
ber 2
015.
Ach
ieve
d. 4
key
ob
ject
ives
wer
e m
et.
BO
P E
xpor
t foo
d pr
oduc
t dis
play
Zhe
nhua
S
uper
mar
ket o
n be
half
of 5
Tau
rang
a co
mpa
nies
(V
itam
in K
iwi,
Mill
s R
eef,
Bird
Win
es, G
rove
Avo
cado
O
il, N
orth
Isla
nd M
usse
ls).
Hita
chi S
ake
impo
rted
by
loca
l res
taur
ant.
Chi
na
/ Jap
an /
Sou
th K
orea
su
perm
arke
t mar
ket
rese
arch
con
duct
ed. A
S
outh
Kor
ea M
arke
t for
um
sche
dule
d fo
r 15
July
will
al
low
Exp
ortN
Z B
OP
and
TC
C S
iste
r Citi
es s
taff
to
gaug
e in
tere
st in
the
Sou
th
Kor
ean
mar
ket f
rom
loca
l bu
sine
sses
Key
ann
ual t
arge
ts
for t
his
year
wer
e m
et -
06/
07 A
ctua
l
GOVERNANCE SERVICES
174 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f loc
al
coun
cil e
lect
ion
serv
ices
(fac
tual
)
The
loca
l trie
nnia
l ele
ctio
n is
man
aged
to m
eet a
ll st
atut
ory
requ
irem
ents
. *W
ill o
nly
be in
clud
ed
in e
lect
ion
year
s
D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
d -
for
Mou
nt M
aung
anui
/P
apam
oa B
y-el
ectio
n.
Vote
r ret
urn
for t
he
Mou
nt M
aung
anui
/P
apam
oa b
y-el
ectio
n w
as
29.3
5 pe
r cen
t, w
ith 9
,218
vot
ing
pape
rs
The
loca
l trie
nnia
l ele
ctio
ns
will
be
held
in 2
016.
The
M
ount
Mau
ngan
ui/P
apam
oa
By-
elec
tion
was
und
erta
ken
in e
arly
201
5 an
d m
et a
ll st
atut
ory
requ
irem
ents
.
Ach
ieve
d20
13 lo
cal b
ody
elec
tions
w
ere
held
.A
chie
ved
Pro
visi
on o
f sis
ter
citie
s se
rvic
es -
up
date
agr
eem
ents
(fa
ctua
l)
The
two
form
al s
iste
r city
ag
reem
ents
(sig
ned
with
Ya
ntai
, Chi
na, i
n 19
86
and
Hita
chi,
Japa
n, in
19
88) a
re re
view
ed a
nd
upda
ted
follo
win
g ea
ch
May
oral
del
egat
ion
visi
t (a
ppro
xim
atel
y th
ree
year
ly).
Dat
a S
ourc
e: T
CC
-Ta
uran
ga /
Hita
chi
sist
er C
ity
Agr
eem
ent
revi
ewed
and
up
date
d
Ach
ieve
dN
o ne
w re
visi
ons
to th
ose
agre
emen
ts. M
emor
andu
m
of U
nder
stan
ding
sig
ned
with
May
oral
del
egat
ion
from
Ans
an, S
outh
Kor
ea
(Nov
embe
r 201
4) c
over
ing
econ
omic
dev
elop
men
t op
port
uniti
es.
Ach
ieve
d.
Suc
cess
ful 1
7 m
embe
r M
ayor
al D
eleg
atio
n to
S
iste
r Citi
es u
nder
take
n w
ith e
duca
tion
agre
emen
ts
sign
ed b
etw
een
Yant
ai
Uni
vers
ity a
nd U
nive
rsity
of
Wai
kato
and
BO
P
Pol
ytec
hnic
, and
Yan
tai
Coa
stal
Res
earc
h In
stitu
te
and
Uni
vers
ity o
f Wai
kato
C
oast
al R
esea
rch
Inst
itute
. N
ew A
ctiv
ity P
lan
agre
ed to
w
ith H
itach
i City
.
Ach
ieve
d
GOVERNANCE SERVICES
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Thro
ughp
ut -
nu
mbe
rs v
otin
g (fa
ctua
l)
Num
ber o
f peo
ple
who
vo
ted
in th
e lo
cal t
rienn
ial
elec
tion.
Will
onl
y be
in
clud
ed in
ele
ctio
n ye
ar.
Dat
a S
ourc
e: T
CC
No
targ
ets
requ
ired
The
loca
l trie
nnia
l ele
ctio
ns
will
be
held
in 2
016.
The
M
ount
Mau
ngan
ui/P
apam
oa
By-
elec
tion
was
und
erta
ken
in e
arly
201
5.
3211
6Th
e nu
mbe
r of p
eopl
e w
ho
vote
d re
sulte
d in
37.
77%
of
elig
ible
vot
ers.
32,
899
Thro
ughp
ut -
m
eetin
gs d
urin
g th
e ye
ar (f
actu
al)
Num
ber o
f Cou
ncil
Com
mitt
ee m
eetin
gs p
er
year
(exc
ludi
ng H
earin
g C
omm
issi
oner
mee
tings
) D
ata
Sou
rce:
TC
C
No
targ
ets
requ
ired
8484
ord
inar
y m
eetin
gs w
ere
held
.
In a
dditi
on to
thes
e:
2 Ex
trao
rdin
ary
mee
tings
2
Dog
Hea
rings
; and
7
Res
ourc
e C
onse
nt
Hea
rings
bef
ore
Inde
pend
ent H
earin
g C
omm
issi
oner
s
8383
ord
inar
y m
eetin
gs w
ere
held
. In
add
ition
to th
ese:
4
City
Pla
n H
earin
gs, 3
R
esou
rce
Con
sent
Hea
rings
be
fore
Inde
pend
ent
Hea
ring
Com
mis
sion
ers,
1
Res
ourc
e C
onse
nt H
earin
g P
anel
,2 D
og H
earin
gs a
nd
2 ex
trao
rdin
ary
mee
tings
w
ere
held
.
109
GROUPS OF ACTIVITIES | 175
CITY DEVELOPMENTTE
N Y
EA
R P
LA
N M
EA
SU
RE
S A
ND
LE
VE
L O
F S
ER
VIC
E
PE
RFO
RM
AN
CE
ME
AS
UR
ES
- S
ER
VIC
E M
EA
SU
RE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Sub
divi
sion
A
pplic
atio
n
proc
esse
s
All
subd
ivis
ion
appl
icat
ions
ar
e as
sess
ed fo
r the
pr
ovis
ion
of s
ervi
ces,
the
impa
ct o
f nat
ural
and
m
an m
ade
haza
rds
and
off s
ite e
ffect
s af
fect
ing
the
deve
lopm
ent a
nd
adjo
in e
nviro
nmen
t. C
onse
nt c
ondi
tions
ap
plie
d to
man
age
adve
rse
effe
cts
as re
quire
d.
Dat
a S
ourc
e: T
CC
%10
0%A
chie
ved.
Not
e th
at C
ity D
evel
opm
ent
func
tions
are
now
di
strib
uted
to o
ther
act
ivity
ar
eas.
Ach
ieve
d -
100%
79 A
pplic
atio
ns w
ere
asse
ssed
Ben
chm
ark
to b
e es
tabl
ishe
d
Nat
ural
man
mad
e an
d ve
sted
ass
ets
as-b
uilt
info
rmat
ion.
Info
rmat
ion
man
aged
by
City
Dev
elop
men
t rel
atin
g to
nat
ural
and
man
mad
e ha
zard
s an
d ve
sted
ass
ets
as-b
uilt
draw
ings
are
au
dite
d ev
ery
six
mon
ths
to c
heck
the
inte
grity
of
info
rmat
ion.
D
ata
Sou
rce:
TC
C
%10
0%A
chie
ved.
Not
e th
at C
ity D
evel
opm
ent
func
tions
are
now
di
strib
uted
to o
ther
act
ivity
ar
eas.
Ach
ieve
d -
100%
Not
e th
at C
ity D
evel
opm
ent
func
tions
are
now
di
strib
uted
to o
ther
act
ivity
ar
eas.
Ben
chm
ark
to b
e es
tabl
ishe
d
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Vest
ed a
sset
s -
to e
nsur
e la
rge
scal
e as
sets
ve
sted
in C
ounc
il m
eet r
equi
red
cons
truc
tion
stan
dard
s (fa
ctua
l)
All
larg
e sc
ale
asse
ts
vest
ed in
Cou
ncil
via
a su
bdiv
isio
n pr
oces
s ha
ve
been
: - c
onst
ruct
ed to
an
appr
oved
dev
elop
men
t pla
n;
-ran
dom
ly in
spec
ted
at le
ast
once
per
wee
k to
mon
itor
cons
truc
tion
prog
ress
-
form
ally
insp
ecte
d by
sta
ff at
dev
elop
men
t mile
ston
es
(and
Cou
ncil
ensu
res
test
ing
of a
sset
s at
dev
elop
men
t m
ilest
ones
is u
nder
take
n b
y ot
hers
). D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dIn
spec
tions
und
erta
ken
as
requ
ired.
Ach
ieve
d38
8 in
spec
tions
car
ried
out
Ach
ieve
d -
06/0
7 A
ctua
l
176 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
LEV
ELS
OF
SE
RV
ICE
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
visi
on o
f nat
ural
, m
an m
ade
and
vest
ed a
sset
s as
- bu
ilt in
form
atio
n to
th
e co
mm
unity
.
Info
rmat
ion
man
aged
by
City
Dev
elop
men
t rel
atin
g to
nat
ural
and
man
mad
e ha
zard
s an
d ve
sted
as
sets
as-
built
dra
win
gs
is p
ublic
ally
dis
play
ed in
C
ounc
il’s
map
sys
tem
D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
dIn
form
atio
n av
aila
ble
on
Cou
ncil’
s G
IS s
yste
m.
Ach
ieve
d11
84 L
and
Feat
ures
cre
ated
. 24
1 Te
chni
cal L
ibra
ry
Rep
orts
cre
ated
. 11
85 A
s-B
uilt
draw
ings
regi
ster
ed
Ben
chm
ark
to b
e es
tabl
ishe
d
Ass
et P
rote
ctio
n B
onds
Bui
ldin
g de
velo
pmen
ts th
at
trig
ger t
he re
quire
men
ts fo
r an
ass
et p
rote
ctio
n bo
nd
are
insp
ecte
d to
ens
ure
that
da
mag
e do
es n
ot o
ccur
to
exis
ting
road
zon
e as
sets
. W
here
dam
age
occu
rs th
at
dam
age
is re
paire
d by
bon
d ho
lder
. D
ata
Sou
rce:
TC
C
-A
chie
ved
Ach
ieve
d.In
spec
tions
und
erta
ken
as
requ
ired.
Ach
ieve
d12
57 in
spec
tions
car
ried
out
and
bond
s re
fund
edB
ench
mar
k to
be
esta
blis
hed
Ass
et P
rote
ctio
n B
onds
Ass
et p
rote
ctio
n bo
nds
refu
nded
with
in 1
0 w
orki
ng d
ays
of re
ceip
t of
appl
icat
ion
for r
efun
d fo
r co
mpl
aint
app
licat
ions
.
Dat
a S
ourc
e: T
CC
%95
%In
form
atio
n no
t av
aila
ble.
Info
rmat
ion
not
avai
labl
e.B
ench
mar
k to
be
esta
blis
hed
Eart
hwor
ks
Mon
itorin
gB
uild
ing
deve
lopm
ents
that
tr
igge
r the
requ
irem
ent f
or
eart
hwor
k m
onito
ring
in
rela
tion
to th
e C
ity P
lan
rule
s ar
e in
spec
ted
for i
nsta
llatio
n of
sed
imen
t con
trol
m
easu
res
and
com
plia
nce
with
the
Pla
n.
Dat
a S
ourc
e: T
CC
-A
chie
ved
Not
ach
ieve
d.W
ork
is b
eing
und
erta
ken
to e
nsur
e ap
prop
riate
re
sour
ces
and
skill
s ar
e av
aila
ble
to a
chie
ve th
is
perf
orm
ance
mea
sure
.
70%
ach
ieve
men
tS
taff
shor
tage
due
to
rest
ruct
ure
has
impa
cted
on
deliv
ery
of th
is s
ervi
ce
Ben
chm
ark
to b
e es
tabl
ishe
d
CITY DEVELOPMENT
GROUPS OF ACTIVITIES | 177
OTH
ER
INTE
RE
STI
NG
STA
TIS
TIC
S
Wha
t th
is m
easu
re
tells
us
Mea
sure
Uni
t20
14/1
5 Ta
rget
2014
/15
R
esul
tsC
omm
ents
on
20
14/1
5 R
esul
ts20
13/1
4
Res
ults
Com
men
ts o
n
2013
/14
Res
ults
Bas
elin
e 04
/05
Act
ual u
nles
s ot
herw
ise
stat
ed
Pro
tect
ion
of
publ
ic h
ealth
and
en
viro
nmen
t (fa
ctua
l)
Info
rmat
ion
rela
ting
to
iden
tified
con
tam
inat
ed
site
s is
ava
ilabl
e to
the
com
mun
ity
Dat
a S
ourc
e: T
CC
-N
o ta
rget
s re
quire
dIn
form
atio
n on
iden
tified
co
ntam
inat
ed s
ites
is a
vaila
ble
to th
e co
mm
unity
on
an
ongo
ing
basi
s.
Ach
ieve
d36
new
feat
ures
cre
ated
400
(07/
08)
CITY DEVELOPMENT
178 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
SUPPORT SERVICES
WHAT WE DOWe support the organisation to deliver Council services and to provide good quality information to the public.
Internal support activities within Tauranga City Council which assist in the effective and efficient delivery of all Council services.
HOW DOES THIS AFFECT YOU?These services support and enable all of those activities that directly affect you.
KEY PROJECTS Information Communication and Technology
• Mitigated high and extreme ICT risks; resolved stability issues and provided TCC with an increased level of ‘enterprise’ support across complexity of its LAN/WAN and metro networks. As noted by Audit NZ.
• Delivered extremely robust level of ICT business continuity by ensuring that TCC could operate from several new sites - within 2 days of Project Clean initiation in mid-December 2014.
CITY VISION
• Managed roll-out of several key business improvements to enhance the customer experience including website refresh, priority capital projects such as the new ICT disaster recovery site and deployed end to end process mapping tools to enable change management / business process mapping.
Communications• Consultation and community engagement: 384-410
Maunganui Road Strategic Land Review, Long Term Plan, tsunami open days, Tauranga Housing Accord, Special Housing Areas, Public Art Policy, Zespri temporary lease, Vegetation and Tree Management Policy.
• Publications: Annual Report, Long Term Plan, Residents’ Perception Survey, 2014 Residents’ Guide, tsunami evacuation maps.
• Supported events: Waterfront Festival, Anzac Day, New Year’s Eve.
• Supported projects: Project Clean, Route K toll and transfer, stormwater modelling, parking pricing trials, rates communications, Greerton Library move.
• Communication channels: development of social media channels and activity, campaigns and website subpages.
Finance
• Completed the 2015-25 Long Term Plan and Consultation Document.
• Undertook high level business case assessment for prioritisation of capital projects proposed in the Long Term Plan.
• Completed Annual Report for 2013/14.
• Provided regular financial monitoring and reporting information on Council’s financial performance and projections to management and Council through the relevant committees.
• Managed debt levels and debt servicing costs to below budget results for the 2014/15 year.
• Undertook a number of business improvements for the customer around the collection and management of rates including the solicitor’s portal and direct debit on-line.
Legal & Risk Management
• Leaky Home claims have been actively managed and a number of claims have been resolved.
• Environment Court appeals and Judicial Review proceedings have also been resolved.
• Appeals to the Provisional Local Alcohol Policy have been resolved and the Local Alcohol Policy has been adopted.
Easy & Safe to Move Around
Built to Fit our Hills, Harbour and Coast
Vibrant, Healthy and Diverse Communities
Strong, Sustainable Economy
A Clean, green, valued environment
Living Well, Wasting Less
A great place to grow up
Actively involved people
GROUPS OF ACTIVITIES | 179
• Risk management policy prepared and adopted.
• Corporate risk register developed.
• Internal audit assignments undertaken.
Human Resources
• Supported Council through the organisational repositioning.
• Supported the organisation through Project Clean (response and recovery phases).
• Preparation for implementation of the proposed Health and Safety at Work bill.
• Ongoing support of ‘Into the Blue’, the organisations culture improvement project. This included the role out of new staff identification badges branded with the new organisational vision and values.
• Supported Council to enter into the LGMA Australasian Management Challenge. The team was placed first in New Zealand and third in the overall Australasian competition.
• Development of a new organisational recruitment policy and purchase of a new e-recruitment system.
• Development and implementation of a new coaching based approach to performance development of employees.
Property Management
• Continued the divestment of some of Council’s property portfolio which was approved by Council in 2012.
• Progressed property acquisitions which were required to complete Council’s capital expenditure programme.
Strategic, Planning and Relationships
• Co-ordinated the 2015-2025 Long Term Plan process.
• Developed the Public Art Policy and established the Public Art Advisory Group.
• Developed Council’s Signifiance and Engagement Policy.
• Progressed protocol agreements with a number of Hapu groups.
Asset and Infrastructure Planning
• Updated the Asset Management Plans for Water Supply, Wastewater, Stormwater, Transportation, Solid Waste, Parks (Open Space) and Property to inform the Long Term Plan review.
• Developed the Integrated Stormwater Project strategy/approach, resulting in the adoption of the policy of providing physical works to ensure safety to people and also establishment of a $2m p.a. Stormwater Reserve Fund.
• Jointly produced the first 30 Year Infrastructure Strategy for Tauranga.
• Updated all of the infrastructure projects in the LTP to reflect updated population projections, cost estimates and changes in modelled information.
SUPPORT SERVICES
180 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15
SUPPORT SERVICES
SIGNIFICANT CAPITAL PROJECTS
2014/2015Actual$000’s
2014/2015Budget$000’s
2014/2015Variance
$000’s Key Variance Explanations for 2015
Various Land Purchases 948 0 (948) Land purchase was deferred on from the 2013/14 year.
Various Land Sales (3,612) (9,278) (5,666) Land sale revenue is under budget as some property sales have been deferred while reviews are undertaken or zoning changes or other work is completed, others were under negotiation at year end.
Land & building Asset Transfer from Property to Marine Facilities activity
411 0 (411) Asset transfers from Property to the Marine Facilities activity
Minor Computer & Printer Replacements 224 250 26 Computer replacements were less than budget as some replacements were completed as part of on staff relocation exercise.
Disaster Recovery - IT (Business Continuity) 866 630 (236) The project is over budget as some work from 2013/14 along with budget of $200k was carried over into the 2014/15 year.
ICN - Inter-Council Network 61 220 159 The inter-council network project is Tauranga City Council's share of a Bay of Plenty Shared Service project which was over budgeted.
Renewals - Network Infrastructure 360 900 540 Network Infrastructure renewals are underspent due to the timing of some ICT projects including GIS enhancements and the Data protection project.