GREAT

CUSTOMERSERVICESTARTS AT THE TOP

BradDomitrovich

CandaceAhlf inger

How do wemake our schools

CUSTOMER SERVICE SCHOOLS?

It’s a tough job ...but somebody has to do it!

What isCustomerService?

Customer service is aseries of activities designed

to enhance the levelof customer satisfaction.

Customer service isthe feeling that a product

or service has met thecustomer’s expectations.

Customer service isthe connection you makewith all your customers.

AdministratorsBoard MembersTeachersParaprofessionalsChild NutritionCustodiansTransportationand more ...

Who Needs to use Customer Service?

Who areYOUR customers?

Employees

ParentsStudents

Taxpayers Business Leaders

Media

The Fundamental Needsof a Customer

To feel welcomed.

To be understood.

To obtain assistance.

To feel valued.

To retain dignity.

Steps to Creating YourCustomer Service Plan

Determine whatyour customers want.

Train all employeesat every level in the district.

Create a cultureof customer service.

Communicate customer servicestandards and expectations.

Model excellentcustomer service.

Empower employees toresolve customer service issues.

Provide consistent serviceto all customers.

Recognize outstandingcustomer service leaders.

Great Customer Serviceis all about

Great Communication

Greet your customers.

Make your customersfeel important.

Listen.

Invite customers back.

Thank customers for coming and providing feedback.

Some Closing Thoughtson Customer Service

Listen more than you speak.

Show genuine interestin everyone you meet.

Words like “Please”, “Sorry”, and “Thank you” should be a part

of everyone’s vocabulary.

The best way to ensure your school treats customers graciously is to set

a good example yourself.

Treat others today the waythat you want to be treated.

What makescustomerservice sospecial?

Candace Ahlfingercalfinger@gmail.com

Brad Domitrovichbrad@domitrovich.com

GREAT

CUSTOMERSERVICESTARTS AT THE TOP