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INSPIRE CONTINUOUS IMPROVEMENT

GIVE AND RECEIVE FEEDBACK

FEEDBACK

POSITIVE INTENTAssume

BOTTLED UPDon’t keep emotions

VIRTUAL PILLOW FIGHTNOT CREATED EQUAL

All mediums are

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PETER HILTONStick to the facts online and save the

complicated emotional stuff for a higher bandwidth channel like face to face or video.

“”

VERBAL IS OK-ISH

VIDEO IS BETTER

FEEDBACK WRAP

Set context.List observations.Say how you feel.

Suggest next steps.

JURGEN APPELOMANAGING FOR HAPPINESS

ONE ON ONES360 DEGREE, CONTINUOUS, PEER TO PEER FEEDBACK

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|BONUS.LY

SCHEDULE REGULAR RETROSPECTIVES

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What’s going well?

What should we do differently next time?

What did we learn?

What still puzzles us?

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COMMUNICATE OFTEN

APPRECIATION

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Showing appreciation can boost morale. But more importantly, not showing appreciation

CAN DECREASE MORALE.

Make sure your gifts express SINCERE APPRECIATION.

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CELEBRATE SUCCESSCREATIVE REMOTE PERKS

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TREAT REMOTE PEOPLE THE SAME AS CO-LOCATED

PRO TIPS

THERE’S NO ONE RIGHT WAY

TRUST

RELIABILITY | CONSISTENCY | RESPONSIVENESS

JURGEN APPELOManagement is too important

to leave to the managers.“

”

EVERYONE IS REMOTEWhen one person is remote

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REMOTE OFFICE MANAGERHire or assign a

EXPERIMENTAL MINDSETAdopt an

SMALL STEPS AND ITERATETake