- 1. Smart Delivery How channel changes are increasing
self-service opportunities and providing better access to services
for less Birmingham October 21, 2010
2. Agenda
- Introduction:Giorgio Prister
- Birmingham Customer first program Dawn Flook
- Great Places Housing Association Jeremy Kane
- Major Cities of Europe Giorgio Prister
- - Prof.Lucy Hooberman Digital Media and Innovation University
of Warwick
3. Speakers presentations 4. www.bcn.cat/mobil 5. In 2006
Barcelona hasbeen the 3rd city that has got the domain
barcelona.mobi City Map How to City Agenda Museums andexhibitions
Music and drinks barcelona.mobi Restaurants Other spaces Tourist
Information Telephones of Interest www.bcn.cat/mobil Barcelona
barcelona.mobi - Smart Delivery 6.
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- Calendar of cultural events
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- Information about beaches
- Transport, traffic, Location based services:
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- TMB - Municipal Transports of Barcelona
- Payments by phone with credit card
www.bcn.cat/mobil Some examples of mobile applications So far in
2010 about 80,000 uses of mobile services by citizens(excluding the
volume of TMB) 7.
- status of transactions made via Internet
- status of incidents and complaints
- Alerts: subscription services to the public folder:
- Participation in decision processes with Pin
- Information stations Bizi (Municipal Bicycle)
- Information about the Wi-Fi spots
- Waiting time at bus stop (service TMB)
- Check the electoral college
www.bcn.cat/mobil SMS services (push, pull, push-pull,
pull-push) 8.
- Location based service based on Open Data
- find the closest public bicycle stations
- consult availability and location
- station visualization in a map
- interactive browsing through all the city
- direct access to preferred stations
Public bicycle services 9. 10. The City as the enabler
- The City should not concentrate primarily on doingthings
- The City should rather create the pre-conditions forthingsto
come to life and to develop in a sustainable way
11. //Venice> Connectedfor sustainable tourism
- 90000 residents vs. >22 million tourists/year
- Tourist experience: cost-effective and quality
- Security and Safety (health, police, emergency rescue
etc..)
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- Environmentalsustainability
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- Coexistencebetween tourism and residents
Require 12.
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- Before: planning, booking and pay
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- Plan and organize the trip to Venice
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- Select the services required
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- Pay less by booking on line
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- During: privileged access, guided visits..
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- One pass for all services
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- You are guided to visit the city
//Venice >Connected The tourist experience 13. //Venice>
ConnectedGuided visit 14. //Venice> ConnectedThe city platform
businesses Universities city maintenance pharmacies public schools
casino multi utility Municipality of Venice museums parkings
transport 15. Facts and figures 848,736 visits 735'' Avg. Time on
Site 7.9 Million Page Views 51 thousand online transactions 188
thousand tickets sold 127 languages 4,32 Million online
transactions value 186 countries 16. An Example pricing based on
theSustainability Index Sustainability Index Service Price 3 15 5
20 0 9 17. Giorgio Prister President Major Cites of Europe
[email_address] www.majorcities.eu 18. Panel Q&A and debate