Post on 02-Jan-2016
1. Select an Aim that is important to the CEO
• No CEO buy-in; no staff buy-in
• Connect organization’s strategic goals to change team’s charge
• Staff feel important
2. Define a Change Project:
• Focus on: – One aim – One level of care – One location – One population
• Build excitement
3. Appoint and empower a Change Leader
• Change Leader is closely connected to CEO• Overcomes challenges, celebrates successes
4. Appoint a Change Team • Treat being on the Change Team as an honor• Select people who are invested and flexible about change• Be clear about what they’re expected to do• Have CEO send formal invitations• Have fun!
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• CEO models acceptance and recognizes that lots can be learned from what doesn’t work
6. Monitor Progress
9. Measure Baseline Data • Depend on the data to know if a change was an improvement ARC Wait Times Are Down 77% From Baseline
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10. Select a Change Idea to Test
• Get everyone’s ideas, (Nominal Group Technique, Flowcharting)• Seek to understand different perspectives
10. Select a Change Idea to Test (continued)
• Start with an easy win• Choose something that will benefit staff
13. Sustain Improvements
• Make the Change Team’s efforts stick• Make it impossible to revert back to the old way of doing things
A long-term residential and outpatient chemical dependency program for pregnant women and/or mothers of children under age 6
with a focus on keeping mothers with their children.
Description of Organization
Seattle, WashingtonSeattle, WashingtonFunding sources: ##% block grant Funding sources: ##% block grant funded; ##% Medicaid:funded; ##% Medicaid:
Pregnant or Parenting Woman onlyPregnant or Parenting Woman only##% CPS involved##% CPS involvedServices provided: Level III.5 Services provided: Level III.5 Long-term ResidentialLong-term Residential
Outside Our Building
Our Newly Painted Lobby
Picture of Team
Aim Addressed Create an open and Create an open and
inviting atmosphere inviting atmosphere that creates support that creates support and acceptance and acceptance during our intake during our intake process processprocess process
Why this was a Why this was a problem?problem?
Clients have reported Clients have reported the building feels the building feels uninviting and “like a uninviting and “like a jail”jail”
Intakes where being Intakes where being done in a public area done in a public area and with littleand with little privacyprivacy
Changes Made Designated an Designated an
office for office for admissionsadmissions
Moved the search Moved the search of Client of Client belongings to a belongings to a private area.private area.
Provide Childcare Provide Childcare for Mom’s during for Mom’s during their intake for their intake for Moms who enter Moms who enter with their childrenwith their children
Found donated Found donated funds to paint a funds to paint a mural in the front mural in the front lobbylobby
No X-rays
Paperwork Change
Walk-ins
% to 1st Treatment in 24 hrs
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100
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Walk-ins
14. Tell your story