Geek Squad: Student Technology Teams

Chris Champion, M.S.Ed. MCSE, Network+

Brad Shank, B.S.: MIS

Introductions

Chris Champion, M.S.Ed. MCSE, Network+ Systems Engineer employment for 10 years Cumberland-Perry Computer Teacher for 5

years 2005 Keystone Technology Integrator Master’s of Education, Integrating Technology

Brad Shank, B.S.: MIS Bachelor's of Management Information

Services at IUP Keystone Summit Intern / Staff 3 years

1. School Technology “Problems” 1. School Technology “Problems”

2. What Students Do and DON’T Do 2. What Students Do and DON’T Do

3. How We Do It 3. How We Do It

4. Best Practices / Future Plans 4. Best Practices / Future Plans

Our Technology “Problems”

HARDWARE sTEXT

HARDWARE

E-MAIL

PEBCAK

SERVER

1. Our Technology “Problems” 1. Our Technology “Problems”

2. What Students Do and DON’T Do 2. What Students Do and DON’T Do

3. How We Do It 3. How We Do It

4. Best Practices / Future Plans 4. Best Practices / Future Plans

What Students Do / Don’t Do

Printers

CD / Floppy

Monitor

Software Installation

Network Equipment

Servers

Unsupervised Use

1. Our Technology “Problems” 1. Our Technology “Problems”

2. What Students Do and DON’T Do 2. What Students Do and DON’T Do

3. How We Do It 3. How We Do It

4. Best Practices / Future Plans 4. Best Practices / Future Plans

IT Response Process

TeacherTeacherRequestRequestTeacherTeacherRequestRequest

DispatchDispatchto Studentto StudentDispatchDispatch

to Studentto StudentStudentStudent

ResponseResponseStudentStudent

ResponseResponseTeacherTeacher

EvaluationEvaluationTeacherTeacher

EvaluationEvaluationStudentStudentGradeGrade

StudentStudentGradeGrade

“IT Request” Online Form

“Student Dispatch” Form

“Student Dispatch” Form (part 2)

“Teacher Evaluation” Form

1. Our Technology “Problems” 1. Our Technology “Problems”

2. What Students Do and DON’T Do 2. What Students Do and DON’T Do

3. How We Do It 3. How We Do It

4. Best Practices / Future Plans 4. Best Practices / Future Plans

Flow Charts

Student-created

Troubleshooting

Documents

Graphic Arts Classes

Student Web

Design

Organizations & Curriculum

www.studenttechsupport.org

www.genyes.org

Organizations & Curriculum

Upper Merion (PA) UMiHelp.wikispaces.com

Organizations & Curriculum

Mouse.org

NYC schools

Sample Documents:

http://www.cpavts.org/ITResponse