Post on 10-Aug-2015
Deliver Better Customer Service Using LEAN Data
2014 Elemica Reveal
Lean Data Topics
• Technology Trends and Analytic Framework • Elemica Next Generation Platform: Available Today • Elemica Next Generation Platform: Vision • Appendix: Focus Group Results
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Technology Trends and Analytic Framework
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What does this mean for B2B?
Major Technology Trends
The Mobile Web
Semantic Technologies
The Internet of Things
*Gartner Nexus of Forces, Forrester Digital Disruption, Supply Chain Insights
Social Media
A Tailored Approach to Servicing Your Customers and Collaborating with Partners
4 Big Data
Cloud & WOA
Analytics Framework
Simulation
Forecasting
Optimization
Stochastic Optimization How can we achieve the best outcome including the effects of variability? How can we achieve the best outcome?
What will happen next if?
What if these trends continue?
What could happen….?
What actions are needed?
What exactly is the problem?
How many, how often, where?
What happened?
Degree of Complexity Based on: Competing on Analytics, Davenport and Harris
Descriptive
Predictive
Prescriptive
Com
petit
ive
Adva
ntag
e
Ad hoc reporting
Standard Reporting
Query/drill down
Alerts
Predictive modeling
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The Tailored Customer Service Experience
2014 Elemica Reveal
BE EASY TO DO BUSINESS WITH
HAVE CONTEXT AWARENESS
BE PERCEPTIVE AND INTUTIVE
PROVIDE MEANINGFUL
INSIGHT
“Have Your Business Processes To Accommodate Them”
“You Should Know Them And What They Want or Need To Buy”
“Know What Their Talking About, and Help Shape Their Thinking”
“Help Customers Understand What Might Disrupt Their Supply Chain Before It Happens”
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Elemica Next Generation Platform: Available Today
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QuickLinkTM Integration Connections Inter-Co
Master Data Elemica
Client ERP
Document Stream
Document Stream Client
Partner’s ERP
Mapping
Elemica Next Generation Supply Chain Operating Network
Discovery
3rd Party Applications SmartLinkTM Applications
On-Boarding
Collaboration
Universal Data Model
Universal Business
Documents
Control Tower
Messaging Dashboard
Unstructured Data
SmartLinkTM Analytics + = Universal Business
Concepts
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Universal Business Documents and Master Data
Connectivity and Message Transformation
SCON Integration Components
Customer Consumer My company T1 Supplier T2 Supplier …T3
Supplier
Material Flow
Data Flow
Rooms and Walls Campaigns
Partner Engagement
Discovery
Process Management
Messaging Dashboard Control Tower
Integration Accelerator
Quick Connect
Smart Mapper
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Before Control Tower
Business Dashboard
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Elemica Next Generation Control Tower
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Elemica Next Generation Platform: Vision
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Big Data = Wheat and Chaff
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IMO 9164263 stopped. Descriptive
Shipment IMO 9164263 containing material m1
will not arrive at plant p1!
Predictive
Lean Data = Just the Wheat!
2014 Elemica Reveal
SOCIAL LISTENERS OPEN DATA FEEDS
INTERNET OF THINGS
Semantic Ontology Engine
Analytics
CRITICAL SUPPLY RISK
INSIGHT!
“The Rena
struck a reef!”
Rena = IMO
9164263
BUSINESS TRANSACTIONS
Ocean Booking
& PO Reroute shipment 911 containing m1 from plant
p2 to plant p1
Prescriptive
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Building out the The Next Generation
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Athena Project (Reporting, Analytics, Visualization)
Messaging Dashboard EXISTS TODAY: Messaging and Connectivity. 1.0 is Y2K Technology Hard to search and process.
Control Tower
JULY 2014: Business Process Control
EXISTS TODAY (App Level)
FUTURE (Pervasive)
Why Upgrade to Elemica Next Generation?
• Why Automate? – Keep systems synchronized – Fewer errors and less latency – Let people to solve the hard business problems
• Why Elemica? – Cross-company – Multi-echelon – Process Industry Expertise
• Why Next Generation? – Leading edge technology – Composite applications – Ground up designed for analytics and visualization
• Control Tower is the first step
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For More Information
• Gary.Neights@elemica.com • 267-237-7294
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Appendix
• Prescriptive Alerts • Predictive Alerts • Metrics
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Decision Support From May Focus Group
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Before Product Ships
If you can’t resolve the issue before it happens, at least know about it before your customer does
Decision Support From May Focus Group
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After Product Ships
Prescriptive Alerts from March Focus Group
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Focus Group: Predictive Alerts
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Focus Group: Customer Service Metrics
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Focus Group: Supply Chain Metrics
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CCSMG Chemicals & Allied
Industries Customer Service Management Group
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