Post on 18-Jun-2015
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Frost & Sullivan Latin America
Growth Partnership Services
Updated Latin America Research Programme for
INFORMATION & COMMUNICATION TECHNOLOGIES
2014
V 4.0 – July 2014
2
Francesca Valente Marketing & Corporate
Communications Executive
(54) 4777-5300
francesca.valente@frost.com
Jose Roberto Mavignier ICT Business Unit Director
(55) 11-3065-8463
joseroberto.mavignier@frost.com
Information and Communication Technologies Latin American Contacts:
3
Frost & Sullivan Latin America
Growth Partnership Services
Latin American Research Programmes for:
Telecom 2014
4
2014 Research Delivery Schedule
TELECOMMUNICATIONS
• Brazil Total Telecommunications Services Markets
• Colombia Total Telecommunications Services Markets
• Mexico Total Telecommunications Services Markets
• Latin American Mobile Outlook Services Markets
• Latin American Data Communications Services Markets
• Latin American Pay TV Services Markets
Hot Topics Telecom Services (LATAM):
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communications
Industry Segments Coverage
NB: Please note that the 2014 research titles are proposed titles. Some titles might be discarded due to lack of interest whilst other titles might be added if great interest is shown.
Information and Communication Technologies Latin American Planned Research - 2014
• Latin American Internet Protocol Television (IPTV) Services
• Latin America Home Automation and Connected Home Markets
• Pay TV Trends in Brazil
• Mobile Messaging Markets in Brazil and Mexico
• Latin American Mobile Payment Markets
• Mobile VAS Case Studies in Latin America
• Pay TV Trends in Colombia
• Brazil Telecom End-User Insights
• Latin America Over-the-Top Video Services Market
5
Frost & Sullivan Latin America
Growth Partnership Services
Latin American Research Programmes for:
Information Technologies 2014
6
2014 Research Delivery Schedule
INFORMATION TECHNOLOGIES
• Latin American Managed Security Services Markets
• Latin American Datacenter Services Markets
• Latin American Cloud Computing Solutions Markets
• Latin American Big Data Solutions Markets
Hot Topics Information Technologies (LATAM):
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communications
Industry Segments Coverage
NB: Please note that the 2014 research titles are proposed titles. Some titles might be discarded due to lack of interest whilst other titles might be added if great interest is shown.
Information and Communication Technologies Latin American Planned Research - 2014
*Global studies with Latin America breakdown
• IT Opportunities in the Brazilian Education Sector
• IT Opportunities in the Brazilian Retail Sector
• Brazil IT End-User Insights
• Brazil Internet of Everything Markets
• Brazil Mobility Outlook
• IT Opportunities in the Brazilian Healthcare Sector
7
Frost & Sullivan Latin America
Growth Partnership Services
Latin American Research Programmes for:
Enterprise Communications 2014
8
2014 Research Delivery Schedule
ENTERPRISE COMMUNICATIONS
• Contact Center Outsourcing Services Markets Brazil
• Contact Center Outsourcing Services Markets Argentina and Chile
• Contact Center Outsourcing Services Markets Colombia and Peru
• Contact Center Systems in Latin America
• Latin American Unified Communications & Collaboration Solutions Markets
• Hosted IP Telephony, UC & Collaboration Market in Latin America
Hot Topics Enterprise Communications (LATAM):
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communications
Industry Segments Coverage
NB: Please note that the 2014 research titles are proposed titles. Some titles might be discarded due to lack of interest whilst other titles might be added if great interest is shown.
Information and Communication Technologies Latin American Planned Research - 2014
*Global studies with Latin America breakdown
• Latin American Communications and Collaboration Vendors and Partners Survey:
Present and Future Outlook
• Virtual Agents in Latin America
• Work at Home Agents in Latin America
• Latin American Virtual Classroom: Videoconference Usage in Education in Latin
America
9
Frost & Sullivan Latin America
Growth Partnership Services
Latin American Research Programmes for:
Information and Communication Technologies 2013
10
2013 Research Delivery
TELECOMMUNICATIONS
• Argentina Total Telecommunications Services Markets
• Brazil Total Telecommunications Services Markets
• Colombia Total Telecommunications Services Markets
• Latin American Pay TV Services Markets
• Latin American Broadband Services Markets
• Latin American Mobile Outlook Services Markets
• Hot Topics Telecom Services:
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
Industry Segments Coverage
Information and Communication Technologies Latin American Research - 2013
• LTE
• MVNO
• Mobile OTT
• Non-Linear Pay TV
• FTTH
• Mobile Payment
• Wi-Fi
• M2M
• Data Communications VAS
• Mobile Enterprise VAS
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2013 Research Delivery
CONTACT CENTERS
• Brazil CRM BPO and Contact Center Outsourcing Services Market
• Mexico & Central America and the Caribbean CRM BPO and Contact Center
Outsourcing Services Markets
• Overview on the Latin American Contact Center Applications Markets
UNIFIED COMMUNICATIONS AND COLLABORATION SOLUTIONS
• Latin America Unified Communications & Collaboration Solutions Markets (Specific
market share and size information for Brazil, Mexico , Central America and the
Caribbean, Andean Region and the Southern Cone)
• Hot Topics on Enterprise Communications:
• UC & Collaboration in the Cloud
• All in one Solutions - Convergence of Unified Communications and
Collaboration
• Contact Center Hosted and Cloud Services
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
Industry Segments Coverage
Information and Communication Technologies Latin American Research - 2013
12
2013 Research Delivery
INFRASTUCTURE AND TECHNOLOGY
• Brazil IT Infrastructure Outsourcing Services Markets (Datacenters)
• Latin American Managed Security Services Markets
• Cloud Computing Market Forecasts: Brazil
• Hot Topics IT Services:
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
Industry Segments Coverage
Information and Communication Technologies Latin American Research - 2013
• Hot Topic - Cisco Live
• Hot Topic: Healthcare
Technologies
• Big Data Brazil
• Hot Topic: IBM Information on
Demand
• Hot Topics: AWS
• Hot Topic: Cloud Colombia
• Cloud Brazil (demand &
providers)
13
Frost & Sullivan Latin America
Growth Partnership Services
Latin American Research Programmes for:
Information & Communication Technologies (ICT) for 2007-2012
Completed ME studies
Planned ME studies
Completed ME studies
Planned ME studies Information & Communication Technologies Wide Coverage of Latin America –2011 and 2012 Research Overview
Latin America
• Pay TV Services Markets
• Data Communications Services Markets
• Satellite Services Markets
• Mobile Enterprise Services Markets
• Mobile Outlook Services Markets I
• Mobile Outlook Services Markets II
• Mobile Broadband Services Markets
• Update on the CRM BPO and Contact Center Outsourcing Services Markets
• Overview on the Latin American Contact Center Applications Markets
• Reality Check on key Unified Communications & Collaboration Solutions Markets
• Managed Security Services Markets
• Smartphones and Tablets Markets
Brazil
• Telecommunications Infrastructure
• Total Telecommunications Services
• IT Infrastructure Outsourcing
• Cloud Computing Enterprise
End User Analysis
Mexico
• Cloud Computing Enterprise
End User Analysis
• IT Infrastructure Outsourcing
Services Markets
Chile
• IT Infrastructure Outsourcing
Services
Venezuela
• IT Infrastructure Outsourcing
Services
Latin America
• Mobile Broadband Services Markets
• Broadband Services Markets
• Mobile Content Services Markets
• Pay TV Services Markets
• IT Infrastructure Outsourcing Services Markets
• Managed Security Services Markets Network Security Markets
• Latin America Network Management Markets (Argentina, Brazil, Chile, Colombia, Mexico, Venezuela)
• Contact Center Outsourcing Services Market
• Unified Communications and Collaboration Market
• Contact Center Applications Market
Colombia
• IT Infrastructure Outsourcing
Services
• Total Telecommunications Services
• Telecommunications Infrastructure
Argentina
• Total Telecommunications Services Markets
• IT Infrastructure Outsourcing Services Markets
Completed Biofuels studies
Forthcoming issue - based research
Completed Annualised studies
Forthcoming issue - based research
Information & Communication Technologies Wide Coverage of Latin America –2011 and 2012 Research Overview
Brazil • Total Telecommunications Services
Market • Brazilian Contact Center
Outsourcing Services Market • Brazilian UC & Collaboration
Solutions Market
Colombia • Total Telecommunications
Services Market • Colombian and Peruvian
Contact Center Outsourcing Services Market
• Andean Region UC & Collaboration Solutions Market
Brazil
• Brazilian IT Spending Trends 2013: Retail
• Brazilian IT Spending Trends 2013: Telecom
& Service Providers
• Brazilian IT Spending Trends 2013:
Healthcare
• Brazilian IT Spending Trends 2013: Energy
& Utilities
• Brazilian IT Spending Trends 2013: Banking
& Finance
Latin America
• What is the status of Hosted IP Telephony and Unified Communications Solutions in Latin America?
• Planning Considerations within the CRM BPO and Contact Center Outsourcing space in Latin America for 2013
• "Customer Service Experience Benchmarks in Latin America- Which is the use of Social Media Tools and its main benefits?"
• Doing more with less? - Hosted Contact Center Applications Market in Latin America
• Mobile Banking and Payment Services Markets
• Global Benchmarks of Telco Providing Innovative IT Services
• New Business Models for Telecom Services
• Telecommunications Regulatory Outlook
Mexico • Mexican and CaCar Contact Center
Outsourcing Services Market • Mexican UC & Collaboration Solutions
Market • CaCar UC & Collaboration Solutions Market
Argentina & Chile
• Argentinean and Chilean Contact Center Outsourcing Services Market
• Southern Cone UC & Collaboration Solutions Market
2011 Research Delivery Schedule
• Latin America Mobile Broadband Services Markets
• Latin America Broadband Services Markets
• Latin American Mobile Content Services Markets (Argentina, Brazil, Chile, Colombia, Mexico,
Venezuela)
• Latin America Pay TV Services Markets
• Latin America IT Infrastructure Outsourcing Services Markets (Argentina, Brazil, Chile,
Colombia, Mexico, Venezuela)
• Latin America Managed Security Services Markets (Southern Cone, Andean Region, Central
America & Caribbean, Brazil, Mexico)
• Latin America Network Security Markets (Southern Cone, Andean Region, Central America &
Caribbean, Brazil, Mexico)
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
Industry Segments Coverage
Information & Communication Technologies Latin America – Research Available To-Date
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
2011 Research Delivery Schedule (continued)
• Latin America Network Management Markets (Argentina, Brazil, Chile, Colombia, Mexico,
Venezuela)
• Contact Center Outsourcing Services Market (Argentina and Chile, Brazil, Colombia and Peru,
Mexico and Central America & Caribbean)
• Unified Communications and Collaboration Market (Southern Cone, Andean Region, Central
America & Caribbean, Brazil, Mexico)
• Latin America Contact Center Applications Market
Industry Segments Coverage
Information & Communication Technologies Latin America – Research Available To-Date
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
2011 Research Delivery Schedule (Issue Based Deliverables)
• Latin America Mobile Enterprise Services Markets
• Latin America Smartphone Markets
• Latin America Machine-to-machine Services Markets
• Brazilian Residential Endpoint Security Markets: End-user Insights
• Brazilian Social Networks: End-User Insights
• Enterprise Tablets End-User Analysis: Brazil
2011 Research Delivery Schedule (Annualised)
• Total Telecommunications Services Market (Brazil, Colombia)
• Latin America Mobile Services Markets Outlook
Industry Segments Coverage
Information & Communication Technologies Latin America – Research Available To-Date
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
2010 Published Research Programme
• Mexico Total Telecommunications Services Markets, 2010 (Q1)
• Latin America Data communications Services Markets, 2010 (Q1): Argentina, Brazil, Chile,
Colombia, Mexico and Venezuela
• Network Security Markets (Q1): Brazil, Mexico, Southern Cone, Andean Region and
Caribbean & Central America
• IT Infrastructure Outsourcing Services Markets (Q1): Brazil, Argentina, Chile, Colombia,
Mexico and Venezuela
• Latin America Mobile Services Markets Tracker I (Q2): Argentina, Brazil, Chile, Colombia,
Mexico and Venezuela
• Latin America Mobile Content Services Markets I (Q2): Brazil, Colombia and Mexico
• Latin America Mobile Content Services Markets II (Q2): Argentina, Chile and Venezuela
• Managed Security Services Markets (Q2): Brazil, Mexico, Southern Cone, Andean Region and
Caribbean & Central America
• Cloud Computing Analysis (Q2-Q3): Brazil, Colombia, Mexico
• Latin America Contact Center Outsourcing Services Markets 2010 (Q2): Argentina, Brazil,
Chile, Central America & Caribbean, Colombia, Mexico and Peru
Industry Segments Coverage
Information & Communication Technologies Latin America – Research Available To-Date
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
2010 Published Research Programme (continued)
• Latin America Broadband Services Markets, 2010 (Q3): Argentina, Brazil, Chile, Colombia,
Mexico and Venezuela
• Colombia Total Telecommunications Services Markets, 2010 (Q3)
• Brazil Total Telecommunications Services Markets, 2010 (Q3)
• Latin America Enterprise Telephony Solutions Markets 2010 (Q3): Brazil, Mexico, Southern
Cone, Andean Region and Central America & Caribbean
• Latin America Contact Center Applications Markets 2010 (Q3): Argentina, Brazil, Chile,
Central America & Caribbean, Colombia, Mexico and Peru
• Latin America Mobile Services Markets Tracker II (Q4): Argentina, Brazil, Chile, Colombia,
Mexico and Venezuela
• Latin America Pay TV Services Markets, 2010 (Q4): Argentina, Brazil, Chile, Colombia,
Mexico and Venezuela
• Network Management Services Markets (Q4): Brazil, Argentina, Chile, Colombia, Mexico and
Venezuela
• Latin America Unified Communications Markets 2010 (Q4): Brazil, Mexico, Southern Cone,
Andean Region and Central America & Caribbean
• Latin America Video Conferencing Markets 2010 (Q4): Brazil, Mexico, Southern Cone,
Andean Region and Central America & Caribbean
Industry Segments Coverage
Information & Communication Technologies Latin America – Research Available To-Date
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
2010 Published Research – Issue Based Deliverables
• Green Data Centers in Latin America (Q1)
• The Reality Within Micro and Small Companies in Brazil (Q1)
• Hosted Unified Communications – Perspectives in Latin America
• An Assessment of the Network Security Landscape in Latin America (Q2)
• Brazilian Residential Endpoint Security Markets: End-user Insights (Q2)
• Brazilian Social Networks: End-user Insights (Q3)
• Latin America Smartphones Markets 2010 (Q3)
• Latin America Smart Grids Markets (Q3)
2010 Published Research – Private Market Insights
• Latin America’s Top IT Trends for the New Decade (Q1)
• Telecom Service Providers: Clients or Competitors? (Q2)
• Latin America Going Global (Q3)
• How can MVNOs improve your business? (Q1)
• Surfing the fast waves of Latin America: Mobile Broadband is the new market engine?
• Latin America Telecom Investment Trends (based upon customer research – Q4)
Industry Segments Coverage
Information & Communication Technologies Latin America – Research Available To-Date
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
2009 – Published Research
• Strategic Analysis of the Nigerian Chemicals Market
• Latin America Network Security Markets
• Latin America Network Management Services Markets
• Latin America Managed Security Services Markets
• Latin America Contact Center Applications Market
• Latin American Satellite Service Market
• Latin American Mobile Enterprise Service Market
• Latin American Pay TV Services Markets
• Latin American Broadband Services Market
• Latin American Enterprise Telephony Solutions Market
• Latin American Contact Center Outsourcing Services Market
• Latin American Web Conferencing Services Market
• Colombian Telecommunications Services Market
• Brazilian Telecommunications Service Market
• Mobile Handsets in Latin America - Smart Phones in the Post iPhone Era
• Internet Protocol Television - Is Latin America Prepared?
• Green Answers for a Green Century - Latin America's ICT Market Ready for Sustainable
Development
• Latin American IT Markets: When Crisis Fosters Opportunity
• Voice Enterprise Communication Trends in the South American Telecom Market
Industry Segments Coverage
Information & Communication Technologies Latin America – Research Available To-Date
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
2008 – Published Research • Latin America Network Security Markets
• Latin America Conferencing Services Markets Overview
• Internet Protocol Television Services Markets in Latin America
• Latin America IT Infrastructure Outsourcing Services Markets
• Latin America Contact Center Outsourcing Services Markets
• Latin America Managed Security Services Markets
• Latin American Mobile Content Markets
• Latin American Data Communications Services Markets
• Latin American Contact Center Solutions Markets
• Latin American Enterprise Telephony Solutions Market
• Latin American Mobile Content Markets
• Latin American Mobile Communications Outlook
• Brazilian BPO End-user Study
• Mexican Telecommunications Services Markets
Industry Segments Coverage
Information & Communication Technologies Latin America – Research Available To-Date
Communication Services
Contact Centers Enterprise
Communications IT Services & Applications
Mobile & Wireless Communications Network Security
Space & Communications
Unified Communication
2007 – Published Research • Latin America Service Oriented Architecture Markets
• Latin America Next-Generation Carrier Infrastructure Markets
• Hosted IP and Next-generation Enterprise Voice Services Trends in Latin America
• Latin American Telepresence Markets
• Latin American Broadband Service Markets
• Latin American Contact Center Solutions Markets Latin American Audio Conferencing Services
Markets
• Latin American Enterprise Telephony Solutions Markets
• Latin American Mobile Communications Outlook
• Mexican Telecommunications Services Markets
• Colombia Data Communications Services Markets
• Colombian Telecommunications Services Markets
• Latin America IT Infrastructure Outsourcing Services Markets
• Brazilian Total Telecommunications Services Markets
Industry Segments Coverage
Information & Communication Technologies Latin America – Research Available To-Date