FROM CONSULTATION TO CO-PRODUCTION IN THE OPS

PIL DISPATCH 01.22.14

PRESENTATION BY:

KAREN PROKOPEC (MGS) and SATSUKO VANANTWERP (SiG)

KAREN PROKOPEC Centre for Innovation and Workplace Culture

OPS Ministry of Government Services

SATSUKO VANANTWERP

Social Innovation Generation (SiG) National

DISCUSS WITH YOUR NEIGHBOUR: “DESCRIBE A TIME WHEN YOU EXPERIENCED A GREAT SERVICE” “WHAT MADE IT SO?”

CHECK IN

THIS SESSION IS ABOUT AN APPROACH TO DESIGNING AND DELIVERING AWESOME PUBLIC SERVICES Co-production is gaining popularity in Canada and has already taken off in USA, UK, EU, AUS…

OVERVIEW

AGENDA

CO-DESIGN & CO-PRODUCTION so large and broad a topic… What can we accomplish today: •  Provide some context •  Do some learning •  Do some co-learning •  Take a deeper dive •  Provide a space for further learning

….so let’s get started

OPS CONTEXT

WHY DO THINGS DIFFERENTLY?

•  Rising expectations combined with growing

fiscal pressures

•  Technological advances

•  Thriving in a changing environment

•  Demographic change

OPS CHALLENGES

OPS BARRIERS SESSIONS What we heard…

THE OPS IS: Risk averse, hierarchal, works in silos, complex, diverse

BECAUSE: •  Operational pressures and the need for efficiency •  Public perception and accountability •  The nature of the public service (complex, wicked problems)

“INSANITY: DOING THE SAME THING OVER AND OVER AGAIN AND EXPECTING DIFFERENT RESULTS” – ALBERT EINSTEIN

INNOVATIONS IN THE OPS

INTERNALLY… •  Learning programs - how to build creativity and innovation into

our day to day work •  Innovation Community of Practice

•  OPSpedia and the new insite project

EXTERNALLY… •  Environmental Farm Plan Program •  ServiceOntario

•  Condominium Act Reform process

CO-CREATION & CO-DESIGN

LADDER OF PARTICIPATION

CO-PRODUCING

CO-DESIGNING

ENGAGING

CONSULTING

INFORMING

EDUCATING

COERCING

DOING FOR

DOING TO

DOING WITH

CO-DESIGN IS…

A PROCESS

THAT EMPOWERS, ENCOURAGES AND GUIDES CITIZENS AND USERS

TO CREATIVELY DEVELOP SOLUTIONS

WITH PROFESSIONALS

WHY CO-DESIGN?

ENSURES PUBLIC SERVICES DELIVER WHAT CITIZENS WANT AND NEED TO BREAK OUT OF ORGANIZATIONAL VIEWS AND STEREOTYPES •  WHEN YOU KNOW THE QUESTION BUT NOT THE ANSWER •  WHEN YOU THINK YOU KNOW THE ANSWER, AND ARE OPEN

TO HAVING YOUR ASSUMPTIONS CHALLENGED

CASE: FAMILY BY FAMILY

CO-DESIGN x 3 •  ALTERNATE SCENARIOS •  DETERMINANTS OF POSITIVE

OUTCOMES •  STRETCH BENCHMARKING

CASE: FAMILY BY FAMILY

CANADIAN EXAMPLES

•  HALIFAX PUBLIC LIBRARY •  ONTARIO CONDOMINIUM ACT •  METROLYNX “BIG MOVE” •  REGENT PARK RE-DEVELOPMENT •  WATERFRONT DEVELOPMENT •  …

DISCUSS IN GROUPS OF 3: “WHAT EXAMPLES OF CO-DESIGN HAVE YOU SEEN AND/OR HEARD OF?” “HOW MIGHT YOU APPLY THIS THINKING IN YOUR WORK?”

CHECK IN

CO-PRODUCTION

LADDER OF PARTICIPATION

CO-PRODUCING

CO-DESIGNING

ENGAGING

CONSULTING

INFORMING

EDUCATING

COERCING

DOING FOR

DOING TO

DOING WITH

LADDER OF PARTICIPATION

CO-PRODUCING

CO-DESIGNING

ENGAGING

CONSULTING

INFORMING

EDUCATING

COERCING

CO.DESIGN + CO.DELIVERY

= CO.PRODUCTION  

CO-PRODUCTION IS…

DESIGNING AND DELIVERING SERVICES IN A TRUE PARTNERSHIP WITH BOTH CITIZENS AND PROFESSIONALS Co-production values lived experience and professional training equally

WHAT’S IN IT FOR ME?

Governments save money, both immediately and preventatively

Public servants enabled to use their time, energy and expertise towards developing customized, adaptive solutions; new tool for changing times

Citizens experience improved service outcomes and are valuable partners in the delivery of their own care

CASE: FAMILY BY FAMILY

UNIQUE ELEMENTS: •  FOCUS: FAMILY UNIT (PARENTS & CHILDREN) •  WHOLE FAMILIES MENTORING WHOLE FAMILIES •  RESOURCES GROW WITH PROGRAM’S SUCCESS •  PROFESSIONALS AS FACILITATORS & COACHES

CASE: FAMILY BY FAMILY

OTHER EXAMPLES

CANADIAN •  DAYCARE COOPS •  CSI TIME BANK •  TYZE CARE NETWORK •  BABA YAGA ELDER CO-HOUSING

GLOBAL •  FREDERICIA MODEL (DK) •  YOUTH COURTS OF DC (USA) •  MEREVALE HOUSE (UK) •  FUREAI KIPPU - CARING RELATIONSHIP TICKETS (JP)

CO-PRODUCTION GRID

SOURCE: THE CHALLENGE OF CO-PRODUCTION – BY NESTA & NEF

CRITIQUES

DOWNLOADING ONTO COMMUNITIES? OUR JOBS WILL BE TAKEN AWAY? SCALEABLE?

CO-PROD. IS NOT NEW

THE WAY WE DID THINGS BEFORE THERE WERE PUBLIC SERVICES

Blends best practices from: •  Asset-based community development •  Citizen engagement •  Network building •  among others…

CULTURE CHANGE

RESPONSIVENESS

MOTIVATIONS

CAPACITY

TRUST

THANK YOU! CONTACT ontario.ca karen.prokopec@ontario.ca @modernops sigeneration.ca satsuko@sigeneration.ca @sats_ko

With appreciation to all our and colleagues MGS