friendly travel

tour brochure

Suite 5/19-23 Hoddle StRichmondVIC 3121Australia

T +61 3 9326 9899E sales@friendlytravel.com.auW http://www.friendlytravel.com.au

Friendly Travel Service

Establishedin1977,FriendlyTravelcatersforalltypesofdomesticandoverseastravel for Australians, offering competitive prices and highly personalisedservice for our customers.

Our early days comprisedmainly of organised group tours tomanypopulardestinationsofAsiaandastimeprogressed,wehaveexpandedourinternationalnetworkacross thiswonderfulworld.Over theyears,wehavehelpedmanythousandsofAustralianswithmemorabletripsandtothisday,areproudtocontinueourlastingfriendshipwithourpassengerswhohavethenentrusteduswithsecondandevenannualjourneysacrossthisincrediblydiverseplanetof ours.

Friendly Travel’s most personalised service, modest prices and high qualitytoursarerenowned.Beinga family runbusiness,westandbyourworkandreputationasareliabletouragency.

WesincerelyhopeitshinesthroughwheneveryoujoinaFriendlyTraveltour.

FRIEndly TRAVEl SERVICE

a message from

GeneralDirectorDennisVuong(Left)

ManagingDirectorChanhVuong(Right)

2

Our new “Welcome Back Program” applies to all customers who join our Friendly Travelorganisedtoursin2017andbeyond.

Thisisourwayofsayingthank youandrewardingcustomerswhohavebeenonmultipletourswithFriendlyTravel.

Theprogramworksasfollows–• RegisterforanyFriendlyTravelorganisedtourbypayingtheinitialdeposit• Wewillthenapplyafurtherdiscountbasedonthenumberoftoursyouhavecompletedin

thelast36months(fromthedateyouregisteredforthetour)• Thediscounttableiscalculatedasfollows(cappedat$200perperson):

Important notes –• Withtheintroductionofthisprogram,wewillnolongerbeissuingour$50dollarvoucher

(12 month validity) at the completion of each tour. This program offers greater valuebecauseyouwillhavea36monthtimeperiodtomaximiseyourbenefits(thediscountsalsoaccumulateinvalue)

• ThisprogramisonlyapplicabletotoursrunbyFriendlyTravel• TheWelcomeBackprogramislinkeduptoeachcustomerandisnottransferable• There isnoneedtosignupforthisprogram,FriendlyTravelwillkeeptrackofyourtour

history• Thediscountisonlyappliedatthetimewesendouttheinvoicesforfullpayment–ifyou

believewehavemadeamistakepleasekindlycontactourFriendlyTravelstaffandwewillinvestigatethisforyou

Number of Tours(in the last 36

months)1 2 3 4 5 6 7

(or more)

Discount $50 $75 $100 $125 $150 $175 $200

Friendly Travellers’ Testimonials

Jewels of scandinavia“Iwould like to takethisopportunity to thankyoufor running awell organised tour.Despite the fullprogram the tour was well paced and we didn’tfeelrushedandinfactwefounditquiterelaxing.Dennis and May made the tour enjoyable andinformative.May is a truly well organised tourguide who is committed and passionate withher job; shedoes set strict guidelines but yetcanbeflexiblewhenneedarises. Iamtotallyimpressed with the tone you both set. As aresult, all travellers are relaxed and happy.Welldone!FriendlyTravel!” yolanda

West Europe & Singapore“Wethoroughlyenjoyedthetour.OurthirdtourwithFriendlyTravelinasmanyyearsandyouhavenotfailedtoimpress.TheitineraryofthetourprovidedboththefirsttimerandseasonedWesternEuropevisitoranexcellentviewofthecountriesvisited.Significantcitieswithhistoryandmagnificent architecture were visited. The food provided wasexceptionalwithmealsrelevanttoeachcountryvisitedahighlight.LocaltourguideMikewasfantastic,providinginsightknowledgeandhistoryofthecitiesandcountriesvisited.AspecialmentiontoourhomebasetourmanagerLienwhosegreatpeople,leadershipskillsand‘bubbly’naturemadeourexperienceevenmoreenjoyable.WelldoneFriendlyTravel!“ Ihsan & lieu

China“Iwillneverforgetthebeautifulsceneryof the Yellow Mountain, the variouslittlecruises;lunchintheOrientalPearlsome300metresaboveShanghaiwithits revolving floor and also the fasttrain travelling at 301 Kms per hour.Excellent!!“ Tony

4

South Korea & Japan“My husband and I enjoyed our tripwith Friendly Travel. Thank you for thegreat accommodation, meals and thehighlightsinourtour!Lastbutnotleast,your chosen tour guides are excellentand very professional, especiallyMelvinontheSouthKoreatour.WearelookingforwardtooursecondtripwithFriendlyTravel.Thankyouagain!!” Florence

South Africa & Victoria falls“Friendly Travel Tours once again provided us the great opportunity to explore other countrylike SouthAfrica and Zambia to learn their lives and culture and indeed very educational andexhilarating.It’salsonoteworthythatourgroupstartedalmoststrangersbutweendedupfriendsandbecameonegoodfamilyattheendofourjourney.WewouldliketoacknowledgeourgratitudeandappreciationtoSam,ourtourmanager,ourlocaltourguidesheadedbyBunnyforensuringourutmostsafety,madesurewehadthebestfoodandaccommodationandampletimetomakethemostofthisholiday.Onbehalfofthegroup,mywifePuriandIwouldliketoexpressourthankstoyouandFriendlyTravelingeneralforyetanotherunforgettableexperiencewhichwestronglyrecommendtootherpeopletotakethistrip.Trustthatpeoplewon’tregretvisitingthiswonderfulcountry.Overallthisisoneofourbesttourswehadwithyourcompanyandaverysuccessfulone.” Fred&Puri

travel insuranceWhethertravellinginterstateoroverseas,itpaysofftobeinsuredandprotectedforwhatmayhappen.Whenthingsgowrongitisneverplannedandunfortunatelytheseoccurrenceshappen.Travelinsuranceprotectionisagreatwaytobepreparedforsuchinconveniences.AtFriendlyTravel,weareable toofferyouprotectionforyourholidayatanaffordableprice,justaskustoday!

we recommend

inclusions

Justpickyourtourandleavetheresttous!

IntroducingALL IN PRICINGforallofourtourpackages-tobephasedinforouritinerariesafter1 June2017andbeyond . ThenewALL IN PRICING factors in other costs such as airporttaxesandprepaidgratuitieswhichwerepreviouslyexcluded.JustlookoutfortheALL IN PRICINGstampsonourbrochures!

all in pricing Price includes land and air contents, airport taxes and gratuities.

Followusonsocialmediasforupdatesonnewtoursandoffers!

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Foraselectionofourtourpackages,ifyouprepayinfullbeforethenominateddateyouwillbeeligibleforafurtherdiscountupto$200ontopoftheEarlyBirdprice!

The Year Round Early Payment offercanbefoundoneachtourpageorbrochure.Notthatnotalltoursareeligibleforthisoffer.

*OffER CONdItIONs –• Werequirefullpayment(perperson)atthetimeofbookingandbeforethefinaldateof

theofferwhichisspecifiedonthewebsiteandbrochure.• Our“WELCOMEBACK”offercanalsobeappliedinadditiontothisdiscount.Friendly

Travelwillalsohonouranyfurtheradvertisedoffersafterpaymentandwillrefundtoyouthedifferencewithin60daysofdeparture.

• Fullcancellationpenaltieswillapplyifyoudecidetocancelaftermakingfullpayment–pleasereferto“CancellationsbyCustomer”.IfFriendlyTravelcancelyourtour,pleasereferto“CancellationsbyFriendlyTravelService”.

@friendlytravelaus @friendlytravelservice

6

tour navigation

AsiaEuropeAfricaAmericaMiddle East

April 15/04/201820DaySouthAmericaGrandTour 3421/04/201817DayHighlightsofSouthAfrica&VictoriaFalls 3227/04/201819DayEasternEurope&GreekIslandsCruise 18

July 05/07/201820DaySouthAmericaGrandTour 34

October 05/10/201820DayUSA&NiagaraFallsDiscovery 42

June 30/06/201819DayHighlightsofJapan&Taiwan 14

august 04/08/201817DayHighlightsofSouthAfrica&VictoriaFalls 3224/08/201821DayCanadianRockies,PrincessCruise&Honolulu 40

september 01/09/201819DayHighlightsofJapan&Taiwan 1416/09/201818DayHighlightsofWesternEurope 2419/09/201819DayMarvelsofRussia&CentralEurope 2622/09/201819DayJewelsofScandinavia-NorthernLightsEdition 2827/09/201820DayEsternEurope&GreekIslandsCruise 3028/09/201819DayHighlightsofJapan&Taiwan 16

may 03/05/201819DayMarvelsofRussia&CentralEurope 2004/05/201821DayCanadianRockies,PrincessCruise&Honolulu 3619/05/201816DayBestofChinaDiscovery 1220/05/201818DaySpringtimeHighlightsofWesternEurope 2223/05/201819DayMarvelsofRussia&CentralEurope 2029/05/201820DayUSA&NiagaraFallsDiscovery 38

march 26/03/201816DaySouthKorea&Japan-NewCherryBlossomTour 827/03/201816DaySouthKorea&Japan-NewCherryBlossomTour 828/03/201814DaySouthKorea&Japan-ClassicCherryBlossomTour 1029/03/201814DaySouthKorea&Japan-ClassicCherryBlossomTour 1030/03/201814DaySouthKorea&Japan-ClassicCherryBlossomTour 10

Itinerarydatesinthisbookletareaccurateasof28February2018andareusedasaguideonly.

Forfullpricinganduptodateitineraryinformation,pleasespeaktoourFriendlyStaff

on (03)93269899 or email us at sale@friendlytravel.com.au

important note

2018

26 march 201827 march 2018

16 day cherry blossom tour

South Koreanew

japan

8

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• EntrancetoplacesasperitineraryandEnglish

Tourguide• Abottleofwaterprovideddaily• Internationalairfares

(SingaporeAirlines-Economy)• OnewayflightfromPusantoOsaka

• Visit to Arashiyama & see the dense bamboo forest

• DMZNorthKoreaexcursion• MtSorakNationalPark• OsakaCastleandNaraCityvisit• MountFuji–Upto5thStation• VisittothestunningvermilioncoloredFushimi

Inari Shrine

dAY 01 : MELbOuRNE / sINGAPOREdAY 02 : sINGAPORE / INChEONdAY 03 : sEOuL / dMZ tOuR / sEOuLdAY 04 : sEOuLdAY 05 : sEOuL / Mt sORAkdAY 06 : Mt sORAk / kYONGjudAY 07 : kYONGju / PusANdAY 08 : PusAN / OsAkAdAY 09 : OsAkA / ujI / kYOtO / OsAkAdAY 10 : OsAkA / kYOtO / kANZAwAdAY 11 : kANZAwA / tAkAYAMAdAY 12 : tAkAYAMA / MAtsuMOtOdAY 13 : MAtsuMOtO / Mt fujI / GOtEMbA / OwAkudANI / tOkYOdAY 14 : tOkYOdAY 15 : tOkYO / sINGAPOREdAY 16 : sINGAPORE / MELbOuRNE

28 march 201829 march 201830 march 2018

14 day blossom tour

South Koreaclassic

japan

10

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• EntrancetoplacesasperitineraryandEnglish

Tourguide• Abottleofwaterprovideddaily• International&internalairfares

(SingaporeAirlines)• ExploretheUNESCOWorldHeritagesiteof

NIkkoCity• OnewayflightfromPusantoOsaka• DMZNorthKoreaexcursion• MtSorakNationalPark• OsakaCastleandNaraCityvisit• MountFuji–Upto5thStation• GinzaandAsakusaDistrictinTokyo

dAY 01 : MELbOuRNE / sINGAPOREdAY 02 : sINGAPORE / INChEONdAY 03 : sEOuL / dMZ tOuR / sEOuLdAY 04 : sEOuLdAY 05 : sEOuL / Mt sORAkdAY 06 : Mt sORAk / kYONGjudAY 07 : kYONGjI / PusANdAY 08 : PusAN / OsAkA / NARAdAY 09 : OsAkA / kYOtO CItY / hAMAMAtsudAY 10 : hAMMAMAtsu / Mt fujI / hAkONE / hOt sPRINGs / LAkE kAwAGuChIdAY 11 : LAkE kAwAGuChI / tOkYO / thE GINZA / tOkYOdAY 12 : tOkYO / NIkkO CItY / tOkYOdAY 13 : tOkYO thEN tRANsfER tO AIRPORtdAY 14 : tOkYO / sINGAPORE / MELbOuRNE

19 may 2018

16 Day Discovery

Best of China

12

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary

• Internationalairfare

(SingaporeAIrlines-economy)

• EntrancetoplacesasperitineraryandEnglish

Tourguide

• Dailybottleofwaterprovided

• VisitstothemostfamousattractionsofChinain

Beijing,Xian,Hangzhou,Shanghai...

• Tailored tours to savour in China’s natural

beautyinMtHuangshan,WestLake,...

Day 01. melbourne / sIngaporeDay 02. sIngapore / beIjIng Day 03. beIjIngDay 04. beIjIngDay 05. beIjIngDay 06. beIjIng / XIanDay 07. XIanDay 08. XIan / nanjIngDay 09. nanjIng / mt HuangsHan Day 10. mt HuangsHan mountaInDay 11. mt HuangsHan / HangzHouDay 12. HangzHouDay 13. HangzHou / sHangHaIDay 14. sHangHaIDay 15. sHangHaI / sIngaporeDay 16. sIngapore / melbourne

30 June 20181 september 2018

19 Day Highlights

JapanTaiwan

14

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• Internationalairfare

(ChinaAirlines-Economy)• EntrancetoplacesasperitineraryandEnglish

Tourguide• Abottleofwaterprovideddaily• VisitNaracityandTodaijiTemple• VisitMountFuji(upto5thStation)

• AsakusaDistrictinTokyoandNikkoCitytour• BeautifulForestparkinAlishanMountainarea• EnjoythesightsandsoundsatGardennight

market• Taipeicitytourandfreedaytoshop!• EntrytoNationalCentreforTraditionalArtsin

yilan

dAY 01: MELbOuRNE / tAIPEIdAY 02: tAIPEI / OsAkAdAY 03: OsAkA / NARA / ujI / kYOtO / OsAkAdAY 04: OsAkA / kYOtO / kANAZAwAdAY 05: kANAZAwA / tAkAYAMAdAY 06: tAkAYAMA / MAtsuMOtOdAY 07: MAtsuMOtO / Mt fujI / GOtEMbA / OwAkudANI / tOkYOdAY 08: tOkYOdAY 09: tOkYO / tAIPEIdAY 10: tAIPEI / tAIChuNGdAY 11: tAIChuNG / ChIAYIdAY 12: ChIAYI / ALIshAN MOuNtAIN / tAINANdAY 13: kAOhsuING / kENtINGdAY 14: kENtING / tAItuNGdAY 15: tAItuNG / huALIENdAY 16: huALIEN / YILAN / ChIufEN VILLAGE / tAIPEIdAY 17: tAIPEI / dANshuI / tAIPEIdAY 18: tAIPEI / MELbOuRNEdAY 19: ARRIVE hOME

28 September 2018

19 Day Highlights

JapanTaiwan

16

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• Internationalairfare

(CathayPacific-Economy)• EntrancetoplacesasperitineraryandEnglish

Tourguide• Abottleofwaterprovideddaily• VisitNaracityandTodaijiTemple• VisitMountFuji(upto5thStation)

• AsakusaDistrictinTokyoandNikkoCitytour• BeautifulForestparkinAlishanMountainarea• EnjoythesightsandsoundsatGardennight

market• Taipeicitytourandfreedaytoshop!• EntrytoNationalCentreforTraditionalArtsin

yilan

dAY 01: MELbOuRNE / hONG kONGdAY 02: hONG kONG / OsAkAdAY 03: OsAkA / NARA / ujI / kYOtO / OsAkAdAY 04: OsAkA / kYOtO / kANAZAwAdAY 05: kANAZAwA / tAkAYAMAdAY 06: tAkAYAMA / MAtsuMOtOdAY 07: MAtsuMOtO / Mt fujI / GOtEMbA / OwAkudANI / tOkYOdAY 08: tOkYOdAY 09: tOkYO / tAIPEIdAY 10: tAIPEI / tAIChuNGdAY 11: tAIChuNG / ChIAYIdAY 12: ChIAYI / ALIshAN MOuNtAIN / tAINANdAY 13: kAOhsuING / kENtINGdAY 14: kENtING / tAItuNGdAY 15: tAItuNG / huALIENdAY 16: huALIEN / YILAN / ChIufEN VILLAGE / tAIPEIdAY 17: tAIPEI / dANshuI / tAIPEIdAY 18: tAIPEI / hONG kONG / MELbOuRNEdAY 19: ARRIVE hOME

24 April 2018

19 day highlights

Greek Islands cruiseEastern Europe

18

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• Internationalairfare(flyingwithEmirates)• EntrancetoplacesasperitineraryandEnglishTourguide• Dailywaterprovided• VisitthelargestnationalparkofCroatia,UNESCOdeclaredworldheritagesite-PlitviceLakes.• EnjoyspectacularviewsoftopAthensattractionsbynight• EnjoyaluxuriouscruisingexperiencewithCelestyalCrystalCruise• VisitthemostexcitingislandsGreecehastoofferwithshoreexcursionsincluded

Day 01. melbourne / DubaIDay 02. DubaI / zagrebDay 03. zagreb / plItvIce natIonal park / zagrebDay 04. zagreb / sarajevoDay 05. sarajevo / mostar / DubrovnIkDay 06. DubrovnIkDay 07. DubrovnIk / koto / cetInje / poDgorIcaDay 08. poDgorIca / skopje Day 09. skopje / tHessalonIkIDay 10. tHessalonIkI / atHensDay 11. atHens / celestyal crystal cruIseDay 12. arrIve mykonos (greece) Day 13. mykonos / arrIve mIlos (greece)Day 14. arrIve santorInI (greece)Day 15. santorInI (greece)Day 16. arrIve crete (greece)Day 17. arrIve samos - kusaDasI - samos (greece) Day 18. atHens / DubaIDay 19. DubaI/ melbourne

3 may 201823 may 2018russiacentral europe

19 day marvels

20

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• Internationaleconomyairfares

(SingaporeAirlinesandRossiya/Aeroflot)• EntrancetoplacesasperitineraryandEnglish

Tourguide• Abottleofwaterprovideddaily

• ExpresstrainridefromMoscowtoStPetersburg• Extensiveandallinclusivepackagedlandtourof

CentralEuropecoveringmanyhistorichighlights• SpecialvisittothepicturesqueSzentendre

(Artist’sVillage)inBudapest

dAY 01 MELbOuRNE / sINGAPORE Day 02. sIngapore / moscow Day 03. Full Day moscow Day 04. moscow / st petersburg Day 05. st petersburg / peterHoF Day 06. st petersburgDay 07. st petersburg / berlIn Day 08. berlIn / DresDen / prague Day 09. prague Day 10. prague / olomouc / krakow Day 11. krakow Day 12. krakow / bratIslava / buDapest Day 13. buDapest Day 14. buDapest DelIgHts Day 15. buDapest / vIenna Day 16. vIenna / salzburg Day 17. salzburg / munIcH Day 18. munIcH / sIngapore Day 19. melbourne

20 may 2018

19 day highlights

Western EuropeSpringtime

22

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• EntrancetoplacesasperitineraryandEnglishTourguide• Abottleofwaterprovideddaily• Internationalairfare(SingaporeAirlines-economy)• VisitstothebestdestinationsofNetherlands,Germany,Luxembourg,Italy,SwitzerlandandFrance• AtrainridefromLucerntoParis

Day 1. melbourne / sIngapore / amsterDamDay 2. amsterDam / zaanscHennes / leeuwarDen Day 3. leeuwarDen / gIeHoorn boat DIDe / volenDam / amsterDam Day 4. amsterDam / rotterDam / kInDerDIjk / luXembourg area Day 5. luXembourg / ruDesHeIm wIne regIon / nIeDerwalD / stuttgartDay 6. stuttgart / new swan castle / reutte area vIllageDay 7. reutte / swarovskI crystal worlD / Innsbruck / venIce areaDay 8. venIce tour / rome Day 9. a Day In rome Day 10. rome / Florence / pIsa / la spezIa Day 11. la spezIa / cInque terre tour / mIlan Day 12. mIlan / lucerneDay 13. lucerne / tItlIs eXcursIon / lucerneDay 14. lucerne / parIs (by traIn) Day 15. parIs / FontaInebleau / parIsDay 16. parIs / vauX-le-vIcomte / parIs louvre vIsItDay 17. parIs / sIngapore / melbourneDay 18. sIngapore / melbourne

16 September 2018

18 day highlight

Western Europe

24

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• EntrancetoplacesasperitineraryandEnglishTourguide• Abottleofwaterprovideddaily• Internationalairfare(SingaporeAirlines-economy)• VisitstothebestdestinationsofNetherlands,Germany,Luxembourg,Italy,SwitzerlandandFrance• AtrainridefromLucerntoParis

Day 1. melbourne / sIngapore / amsterDamDay 2. amsterDam / zaanscHennes / leeuwarDen Day 3. leeuwarDen / gIeHoorn boat DIDe / volenDam / amsterDam Day 4. amsterDam / rotterDam / kInDerDIjk / luXembourg area Day 5. luXembourg / ruDesHeIm wIne regIon / nIeDerwalD / stuttgartDay 6. stuttgart / new swan castle / reutte area vIllageDay 7. reutte / swarovskI crystal worlD / Innsbruck / venIce areaDay 8. venIce tour / rome Day 9. a Day In rome Day 10. rome / Florence / pIsa / la spezIa Day 11. la spezIa / cInque terre tour / mIlan Day 12. mIlan / lucerneDay 13. lucerne / tItlIs eXcursIon / lucerneDay 14. lucerne / parIs (by traIn) Day 15. parIs / FontaInebleau / parIsDay 16. parIs / vauX-le-vIcomte / parIs louvre vIsItDay 17. parIs / sIngapore / melbourneDay 18. sIngapore / melbourne

19 September 2018

russiacentral europe

19 day marvels

26

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• Internationaleconomyairfares

(SingaporeAirlinesandRossiya/Aeroflot)• EntrancetoplacesasperitineraryandEnglish

Tourguide• Abottleofwaterprovideddaily

• ExpresstrainridefromMoscowtoStPetersburg• Extensiveandallinclusivepackagedlandtourof

CentralEuropecoveringmanyhistorichighlights• SpecialvisittothepicturesqueSzentendre

(Artist’sVillage)inBudapest

dAY 01 MELbOuRNE / sINGAPORE Day 02. sIngapore / moscow Day 03. Full Day moscow Day 04. moscow / st petersburg Day 05. st petersburg / peterHoF Day 06. st petersburgDay 07. st petersburg / berlIn Day 08. berlIn / DresDen / prague Day 09. prague Day 10. prague / olomouc / krakow Day 11. krakow Day 12. krakow / bratIslava / buDapest Day 13. buDapest Day 14. buDapest DelIgHts Day 15. buDapest / vIenna Day 16. vIenna / salzburg Day 17. salzburg / munIcH Day 18. munIcH / sIngapore Day 19. melbourne

22 september 2018

19 Day Delight

jewels of scandinaviamidnight sun edition

28

highlights & inclusions

Quick ItineraryDay 01. melbourne / bangkokDay 02. bangkok / copenHagenDay 03. copenHagen / gotHenburgDay 04. gotHenburg / karlstaD / avestaDay 05. avesta / mora / HamarDay 06. Hamar / laerDalDay 07. laerDal / myDral / voss / golDay 08. gol / osloDay 09. oslo / tromsoDay 10. tromso / HonnIngsvagDay 11. HonnIngsvagDay 12. HonnIngsvag / saarIselkaDay 13. saarIselka / rovanIemI / HelsInkIDay 14. arrIve HelsInkIDay 15. HelsInkI / soumelInna / stockHolmDay 16. arrIve stockHolmDay 17. stockHolmDay 18. stockHolm / bangkokDay 19. bangkok / melbourne

• Dailymealsasperitinerary• EntrancetoplacesasperitineraryandEnglishTour

guide• Dailybottleofwaterprovided• Internationalairfare-Economy

(ThaiAirwaysandScandinavianAirlines)• EnjoyandovernightcruisetoStockholm• OvernightrailexperiencetoHelsinki

• ExtensiveandallinclusivepackagedlandtourofhistoriccitiesinScandinaviacoveringmanyhistorichighlights

• OnenightonHurtigrutenocean-viewcabin• SpecialNorthernLightsTourattheTromsø

Wilderness Centre (NorthernLightsarenotguaranteedandaresubjecttoweatherconditionsatthetime)

27 September 2018

20 day highlight

Greek Islands cruiseEastern Europe

30

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• Internationalairfare(flyingwithEmirates)• EntrancetoplacesasperitineraryandEnglishTourguide• Dailywaterprovided• VisitthelargestnationalparkofCroatia,UNESCOdeclaredworldheritagesite-PlitviceLakes.• EnjoyspectacularviewsoftopAthensattractionsbynight• EnjoyaluxuriouscruisingexperiencewithCelestyalCrystalCruise• VisitthemostexcitingislandsGreecehastoofferwithshoreexcursionsincluded

Day 01. melbourne / DubaI Day 02. DubaI / zagrebDay 03. zagreb / plItvIce natIonal parkDay 04. plItvIce / sarajevoDay 05. sarajevo / mostarDay 06. mostar / DubrovnIkDay 07. DubrovnIkDay 08. DubrovnIk / koto / cetInje / poDgorIcaDay 09. poDgorIca / skopjeDay 10. skopje / tHessalonIkIDay 11. tHessalonIkI / atHensDay 12. atHens / celestyal crystal cruIseDay 13. arrIve mykonos (greece)Day 14. mykonos / arrIve mIlos (greece)Day 15. arrIve santorInI (greece)Day 16. santorInIDay 17. arrIve crete (greece)Day 18. arrIve samos / kusaDasI / samos (greece)Day 19. atHens / DubaIDay 20. DubaI / melbourne

21 april 20184 August 2018South africaVictoria falls

17 day exploration

32

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• Internationalairfare

(SingaporeAirlines)• Domesticairfare-4flights

(SouthAfricanAirways)• EntrancetoplacesasperitineraryandEnglish

Tourguide• Dailybottleofwaterprovided• Capetown-tablemountainandmarvellouscity

tour

• VisittothefascinatingCangoCaves• JohannesburgcitytourwithGoldReefCityvisit• Johannesburg-Sowetotourtolearnaboutthe

strugglesofracisminSouthAfrica• 2nightsatthemajesticVictoriaFalls(Zambia

side)• 2nightsnearKrugerNationalSafariParkarea

Day 1. melbourne/sIngaporeDay 2. joHannesburg/cape town (vIa joHannesburg)Day 3. cape townDay 4. Full Day cape penInsulaDay 5. cape town/ouDtsHoornDay 6. ouDtsHoorn/knsynaDay 7. knsyna/george/DurbanDay 8. DurbanDay 9. Durban/joHannesburgDay 10. soweto tour anD golD reeF cIty tourDay 11. joHannesburg/vIctorIa FallsDay 12. vIctorIa FallsDay 13. vIctorIa Falls/nelspruIt/krugerDay 14. krugerDay 15. kruger/joHannesburg (panoramIc route)Day 16. joHannesburg/sIngaporeDay 17. sIngapore/melbourne

15 April 20185 July 2018

south america

19 day grand tour

34

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• InternationalandInternalairfares(LAN/Qantas)• Entrance to places as per itinerary and English

Tourguide• Dailywaterprovided• Comfortable and well located properties

throughout

• Rio Highlights - Christ the Redeemer andSugarloafMountain

• Visit both sides of Iguassu Falls (Brazil andArgentinaside)

• Entertainingculturalshowsthroughoutitinerary• MacchuPicchuvisitinCuzco-Adefinitehighlight!

Day 01. melbourne / syDney / santIagoDay 02. santIagoDay 03. vIna De mar y valparaIsoDay 04. santIago / rIo De janeIrIo (brazIl)Day 05. rIo De janeIro Day 06. rIo De janeIro / Iguassu Falls brazIlIanDay 07. Iguassu Falls - brazIl sIDeDay 08. Iguassu Falls - argentIna sIDe / buenos aIresDay 09. buenos aIresDay 10. buenos aIres / lImaDay 11. lIma / cuzco (peru)Day 12. maccHu pIccHu Day 13. cuzco sIgHtseeIngDay 14. cuzco / punoDay 15. puno / lake tItIcacaDay 16. puno / lImaDay 17. lIma / santIago (cHIle) Day 18. santIago / aucklanDDay 19. aucklanD / melbourne

4 May 2018

Canadian RockiesPrincess CruiseHonolulu

21 Day DIscovery

36

highlights & inclusions

Quick Itinerary

• Airfares+taxesincluded(Qantas/AlaskaAirways)

• LuxuriousstayonthePrincessAlaskaCruise

• LakeLouise,ColumbiaIcefield,SulphurMountain,

Banff,YohoNationalParl

• 4relaxingnightsinHonolulu

• Dailymealsasperitinerary

• Dailybottleofwaterforlandcontentoftour

• Entrancefeestoplacesasperitinerary

• EnglishTourguide

• Up to US$30 bonus ON BOARD CREDIT per

person!

(conditionsapplyandsubjecttoavailability)

Day 01. melbourne / los angeles / vancouverDay 02. vancouver IslanDDay 03. vancouver / kelowna / salmon armDay 04. salmon arm / yoHo natIonal park / banFFDay 05. banFF / lake louIse / joHnston canyon / banFFDay 06. banFF / columbIa IceFIelD / valemountDay 07. valemount / kamloops / vancouverDay 08. vancouver cIty tourDay 09. vancouver / prIncess cruIseDay 10. prIncess cruIse / at seaDay 11. prIncess cruIse / ketcHIkanDay 12. prIncess cruIse / juneauDay 13. prIncess cruIse / skagwayDay 14. prIncess cruIse / glacIer natIonal park (scenIc cruIsIng)Day 15. prIncess cruIse / college FjorD (scenIc cruIsIng)Day 16. arrIve ancHorage / HonoluluDay 17. HonoluluDay 18. HonoluluDay 19. Honolulu Free tImeDay 20. Honolulu/ syDneyDay 21. syDney / melbourne

29 May 2018

USANiagara falls

20 Day DIscovery

38

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary

• Airfares+taxes(Qantas&AmericanAirlines)

• Entrance to places as per itinerary and English

Tourguide

• Dailybotteofwaterprovided

• liberty Island cruise - see the Statue of liberty

• Hornblower Cruise ride to see the majestic

NiagaraFalls

• WinetastingattheNapavalleyinSanFrancisco

• Grand Canyon West Rim

• UniversalStudios

• UniqueCentralParkhorse&carriageride

Day 01. melbourne or syDney / new york vIa los angelesDay 02. new yorkDay 03. new york, new york!Day 04. new york/ pHIlaDelpHIa / wasHIngton DcDay 05. wasHIngton Dc Day 06. wasHIngton Dc - cornIngDay 07. cornIng / nIagara Falls (canaDIan sIDe)Day 08. nIagara / toronto / buFFaloDay 09. buFFalo / bostonDay 10. bostonDay 11. boston / san FrancIsco Day 12. san FrancIsco / napa valley / san FrancIscoDay 13. san FrancIsco / yosemIte / FresnoDay 14. Fresno / las vegasDay 15. las vegas / granD canyon west rIm/ las vegasDay 16. las vegas / los angelesDay 17. los angeles / unIversal stuDIosDay 18. Depart los angelesDay 19/20. arrIve Home

24 August 2018

Canadian RockiesPriness cruiseHonolulu

21 Day Discovery

40

highlights & inclusions

Quick Itinerary

• Airfares+taxesincluded (Qantas/AlaskaAirways)• LuxuriousstayonthePrincessAlaskaCruise• LakeLouise,ColumbiaIcefield,SulphurMountain,

Banff,YohoNationalPark• 4relaxingnightsinHonolulu• Dailymealsasperitinerary

• Dailybottleofwaterforlandcontentoftour• Entrancefeestoplacesasperitinerary• EnglishTourguide• **Up to US$25 bonus ON BOARD CREDIT per

person! (conditionsapplyandsubjecttoavailability)

Day 01. melbourne / los angeles / vancouverDay 02. vancouver IslanDDay 03. vancouver / kelowna / salmon armDay 04. salmon arm / yoHo natIonal park / banFFDay 05. banFF / lake louIse / joHnston canyon / banFFDay 06. banFF / columbIa IceFIelD / valemountDay 07. valemount / kamloops / vancouverDay 08. vancouver cIty tourDay 09. vancouver / prIncess cruIseDay 10. prIncess cruIse / at seaDay 11. prIncess cruIse / ketcHIkanDay 12. prIncess cruIse / juneauDay 13. prIncess cruIse / skagwayDay 14. prIncess cruIse / glacIer natIonal park (scenIc cruIsIng)Day 15. prIncess cruIse / college FjorD (scenIc cruIsIng)Day 16. arrIve ancHorage / HonoluluDay 17. HonoluluDay 18. HonoluluDay 19. Honolulu Free tImeDay 20. Honolulu/ syDneyDay 21. syDney / melbourne

5 oCTOBER 2018

USANiagara falls

20 Day DIscovery

42

highlights & inclusions

Quick Itinerary

• Dailymealsasperitinerary• Airfares+taxes(Qantas&AmericanAirlines)• Entrance to places as per itinerary and English

Tourguide• Dailybotteofwaterprovided• liberty Island cruise - see the Statue of liberty• Hornblower Cruise ride to see the majestic

NiagaraFalls

• WinetastingattheNapavalleyinSanFranciscoorAlcatrazIsland(pleaserefertoitinerary)

• Grand Canyon West Rim• UniversalStudios• UniqueCentralParkhorse&carriageride

Day 01. melbourne / los angelesDay 02. los angeles / unIversal stuDIos / los angelesDay 03. los angeles / las vegasDay 04. las vegas / granD canyon west rIm / las vegasDay 05. las vegas / FresnoDay 06. Fresno / yosImIte / san FrancIscoDay 07. san FrancIscoDay 08. san FrancIsco / bostonDay 09. bostonDay 10. boston / buFFaloDay 11. buFFalo / toronto / nIagara FallsDay 12. nIagara Falls / cornIngDay 13. cornIng / wasHIngtonDay 14. wasHIngtonDay 15. wasHIngton / pHIlaDelpHIa / new yorkDay 16. new yorkDay 17. new york, new york!Day 18. new york / los angeles / melbourneDay 19/20. arrIve melbourne

Friendly Travel Booking ConditionsIt is important that you read and understand the following conditions before making your booking.

reservation and DepositReservationscanonlybeconfirmeduponreceiptofanon-refundabledepositof$400perpersonpayabletoFriendlyTraveltogetherwithacompletedandsignedbookingformandissubjecttoavailability.Paymentistoarrivetousoryourtravelagentwithin3daysofreceivingconfirmationthatthecompanyisholdingspaceforyou.FriendlyTravelreservestherighttocorrectanyerrorsinratesquotedorcalculated,oranyomissionsmadeatanytimeduringyourbookingwithorwithoutnotice.Anyverbalquotegivenisonlyanindicationofthefinalpriceandissubjecttoconfirmationinwriting.Bysendingadeposittheclientagreestobeboundbythetermsandconditionssetforthbythisdocument.FriendlyTravelreservestherighttorequestapartialpaymentofthefinalbalancemorethan60dayspriortodeparture(eg.airfareportion/cruisepayment)intheeventthatticketsneedtobeissuedbyourofficeorbyouroperatorsoverseasduetoticketingtimelimits.Normallyapartialpaymentofthefinalbalancewillbestipulatedbyourstafforinthetourbrochure.

year round early payment offerWerequirefullpayment(perperson)atthetimeofbookingandbeforethefinaldateoftheofferwhichisspecifiedonthewebsiteandbrochure.Our“WELCOMEBACK”offercanalsobeappliedinadditiontothisdiscount.FriendlyTravelwillalsohonouranyfurtheradvertisedoffersafterpaymentandwillrefundtoyouthedifferencewithin60daysofdeparture.Fullcancellationpenaltieswillapplyifyoudecidetocancelaftermakingfullpayment–pleasereferto“CancellationsbyCustomer”.IfFriendlyTravelcancelyourtour,pleasereferto“CancellationsbyFriendlyTravelService”.

balance of PaymentThebalanceofpaymentmustbereceived60dayspriortodeparture.Ifthebookingismadewithin60daysofdeparture,thenfullpaymentisrequiredimmediatelyuponsuchbookingisconfirmed.Ifthebookingismadebyyourselfandalsoactingonbehalfofotherpersons,yoursignaturewillbetakenashavingacceptedthebookingconditionsbyallthepersonsconcerned.Latereservationsmaybeacceptedsubjecttoavailability.Insomecases,ahigherpackagetourfaremayincur.Failuretopayinfullbytheduedatemayresultinadditionalcostswhichwillbepassedonasalatepaymentfeeof$30perbookingorcancellationatthediscretionofFriendlyTravelService.

additional Fees and chargesTheadvertisedtourpackagepriceisnotinclusiveoftherelevantairlineimposedairporttaxes/surcharges,anyapplicablegratuities(tips),travelinsuranceandapplicableentryVisasandisbasedontwinsharingandtravellinginagroup.Anydeviationfromthesetitinerarywillincuradditionalairlineticketcosts(AmendmentFee)from$95plusanyapplicablelandingairporttaxesandisstrictlysubjecttoavailability.Arrangementssuchastransfers,accommodationetc.outsidethesetgrouparrangements/datesareatanadditionalcostandarenotcoveredbytheAmendmentFee.Afterticketshavebeenissuedbytheairline–noamendmentstotheflightschedulescanbemade.Anyamendmenttoaconfirmedtourbookingmustbemadepriortothenominatedfullpaymentdate.Multipleamendmentfeesmaybeappliedforeachrequest.

payment optionsByPhone:Pleasecalluson0393269899withyourcreditcarddetails(number,expirydateandnameonthecard)ByCheque:PleasemakechequespayabletoFRIENDLYTRAVELPTYLTDandifmailingpleasepostto5/19-23Hoddlest,Richmond,VIC,Australia.Chequesmustbeclearfundsbyduedatestipulatedonyourbookingform(thisusuallytakesthreebusinessdays).DirectDeposits:Acopyofalldirectdepositsmustbemailedoremailedtoouroffice.BankDetails:BankName:WESTPACBSBNo:033365AccountNo:297119AccountName:FriendlyTravelPtyLtdCreditCardTransactionsandFees:AllVisaandMasterCardpaymentswillincura1.5%surcharge.AllAmericanExpresscardswillincura2.5%surcharge.

cancellations by customerAllcancellationsmustbeinwritingtoFriendlyTravelandwillbesubjecttothefollowingcancellationchargesfromthedatethewrittencancellationisreceived:Morethan60dayspriortodeparture;lossofdepositandadministrationfeesassociatedwithapplicablepartialpaymentsBetween22to59daysbeforedeparture;forfeitof25%oftotaltourpackageplusapplicableairline(s)/cruise(s)cancellationfeesCancellationwithin21daysofdeparture:–thewholetourcostIntheeventofacancellationanyrefundswillbelessadministrationfeesincludingvisa,transferfees,fuelsurchargeandanyothertransportrelatedcancellationfeesandanyapplicableamendmentfees.Regrettably,cancellationchargesandfeescannotbewaived.Therecanbenoexceptions.Norefundwillbemadeforanyunusedportionsoftheholidayafterthedeparturedate.PleasenotethatemployeesofanyoverseascompanyorstaffofFriendlyTraveloutsideAustraliaarenotauthorisedtogiveanyguaranteesoragreementstocustomersinrespectofrefundsoranyothermatters.

cancellations by Friendly travel serviceWithin75dayspriortothescheduledtourdeparturedate,FriendlyTravelwillreviewifwehavesufficientnumbers.Wereservetherighttocancelorvaryatourpriortodepartureduetoinsufficientnumbersoroperationalchangesoutofourcontrol.Insuchaneventwemayofferalternativetraveldatesortoursandifthereisadifferenceincost,itwillbeatadditionalexpense.Shouldtheseoptionsnotbeacceptable,FriendlyTravelwillrefundthefullpricepaid,lessanyvisacost.Ifatouriscancelledorvariedpriortodepartureduetounforeseeablecircumstancessuchas,butnotrestrictedto,severeweatherconditionsorforcemajeure,FriendlyTravelcanacceptnoresponsibilityforlossesoraccidentalexpensesincurred.Allsuchlossesorexpenseswillhavetobebornebythepassengers.Unforeseeablecircumstancessuchasforcemajeure,adverseweather,flightrescheduling,hoteloverbookingandfaultswithtransportationorroadconditionsmayalsohaveaneffectonthetouritineraryafterthecommencementdate.Anydecisionmadeinrespectoftourservicesbyindependentoperatorstore-routeoramendtheitineraryduetoanyoftheaboveorsimilarcircumstancesisatthediscretionofthetourserviceproviderandFriendlyTravelshallnotbeliableforanyclaimwhatsoeverarisingfromsuchevents.

Hotel Descriptions, maps, pictures and Itinerary variationsFriendlyTravelconstantlystrivestoimprovetouritinerariesandfeatures.Ifsuchimprovementscanbemade,orunforeseencircumstancesbeyondourcontrolmakechangesnecessary–wereservetherighttovaryitinerariesandtosubstitutehotels.Hoteldescriptionsfeaturedinourbrochuresarebasedoncurrenthotelguidesprovidedbysuppliers.Anyfacilitiesdescribedaresubjecttochangeatanytime.Mapsandphotographsareincludedforgeneralinformationonlyandmaynotnecessarilyreflectactualroutings,locationorservices.FriendlyTravelhasmadereasonableenquiriestoverifythatthedescriptionsanddetailsareaccuratebutdoesnotwarrantthattheyare.Ourtouroperatorsoverseashavethecontroloverhotelaccommodation,transportation,meals, sightseeing,etc.,during theentireperiod there.These touroperatorsand theirassociateagents reserve the right toalter theirarrangementsdue tounforeseencircumstances.Whensuchaseventdoesoccur,FriendlyTravelshallbearnoresponsibility.

reservation and check-in timeAfterticketshavebeenissued,nochangeispermittedtotheoutboundorinboundreservations.Itisvitallyimportantthatyoumustobservetheregulationsregardingarrivaltimeforyourcheck-inprocedure.Anyonewhofailstoobservetheseregulationsandsubsequentlymissesthescheduleddeparturetimewillbearalltheadditionalexpensesforanyalternativearrangementsmade.Suchalternativearrangementsaresubjecttoavailability.Pleaseremembertore-confirmyourflight72hoursbeforedepartfromoverseasbacktoAustralia.

Insurance and seatbeltsInsurancecoverisstronglyrecommendedwhenevertravellingabroad.Customersareadvisedtoobtainadequatecoverfortheirtravelplans.Pleaseaskourstaffforaquotation

44

ontravelinsuranceifrequired.FriendlyTravelcannotinanywaybemadeliableforanycostincurredbythecustomeronanytour.Pleasenotethatseatbeltsarenotcompulsorybylawincertainpartsoftheworldandthereforethelocalpeoplelargelychoosenottowearthem.Forthisreasonlocaloperatorsmayormaynothaveseatbeltsinvehiclesortheymaybehiddenunderneathprotectiveseatcovers.Itisrecommendedthatwhereseatbeltsareavailablecustomersmustusethemandremainseatedatalltimeswhilethevehicleismoving.Assuch,customersacknowledgethatseatbeltsmaynotbeavailableandthereforetravelattheirownrisk.Customerswarrantthattheyshallnotmakeanyclaimhowsoeverarisingforinjuryordamageinrespectof,arisingfromorcontributedtobytheabsenceofseatbeltsandherebyreleaseFriendlyTravelfromallsuchclaims.

tour participationChildrenunder18yearsofagemustbeaccompaniedbyanadult.PassengerswithdisabilitiesarewelcomeonFriendlyTraveltoursprovidingtheyareaccompaniedbyanable-bodiedcompanionanddonotrequirespecialassistancefromFriendlyTravelpersonnel.WereservetherighttorefusetocarryanyoneifitisfelttheindividualcannotcopewiththerequirementsofcoachtourtravelandmayrequireservicesandfacilitiesthatFriendlyTravelcannotguaranteewillbeavailable.Youagreetonotholdusresponsibleforanydecisionmadebythemoranyotherprovidertorefusetocarryyou,providefacilitiesoraccommodationtoyouortoprovideanyservicetoyou.Asaprecautionweadvisethatyoucheckwithyourfamilydoctortoseeifyouarefittotravel.Wemayaskthatyouobtainacopyofthedoctor’scertificateindicatingthatyouarefittotravelifyouareovertheageof70.FriendlyTravelretainstherighttoremovecustomersfromourgrouptoursforreasonsthatimpacttheenjoymentorsafetyofothertourmembers,suchas,butnotlimitedto,thephysical,medicalormentalinabilityofcustomerstoundertakethearrangementsofthetour,unsocialorunrulybehaviour,orthecarriageofprohibitedsubstancesandmaterials.

health RequirementsAllcustomersarerequiredtofamiliarisethemselveswithanyhealthrequirementsspecifictothecountriesbeingvisited.AllcustomersareencouragedtovisittheirdoctorpriorcommittingtoanyFriendlyTraveltourtoconfirmthattheyarephysicallyabletoundertaketheday-to-dayrequirementsoftheitinerary.Shouldanyailmentseitherexistatthetimeofbooking,orarisebeforetheirdeparturefromAustralia,thecustomermustinformFriendlyTravel.

travel documentsWeaskforacopyofthepassportuponregistrationtominimisedocumentationandtypinginaccuracieswhenmakingrelevantreservationsonyourbehalf.Apassportwithaminimumofsixmonthsvalidityisrequiredforcustomerstravellingtoallcountriesinourprogramme.IfavisafeeisrequiredforAustralianpassportholderswewilladviseyouoftheadditionalcostandassistyouwithobtainingthevisa.ForNon-Australianpassportholders,wesuggestthatyoucontacttherelevantEmbassy/Consulatewithregardstoobtainingthevisa.FriendlyTravelcannotguaranteethatanyvisawillbeissuedbytherelevantauthorityandacceptsnoresponsibilityifavisaapplicationisrefused.Anycancellationfeesorotherexpensesincurredbythecustomerduetotherefusalofavisawillbeentirelythecustomer’sliability.WerecommendthatyoureviewinformationprovidedbytheAustralianDepartmentofForeignAffairsandTradepriortomakingyourbookingbycalling1300555135orbyvisitingtheirwebsitewww.dfat.gov.auforthelatestinformation.WestronglyrecommendthatyoufamiliariseyourselfwiththelatestGovernmentConsularadviceandinformation.

single travellingSingleroomisavailableonrequestwhichissubjecttoavailabilityandasupplementwillberequiredtobepaid.Ifyouaretravellingviatwin/triple/quadshare,theremaybeasituationinwhichyouwillneedtopayasinglesupplementifyourpartner(s)decidetocancel.

Outside 60 days of departure dateIfapartnerdecidestocancel,thenthecancellationpolicyappliesplusfeesappliedbytransportationpartiestomakeitviablefortheotherpartnertotravelalone.Thepersonwhodidnotcancelhasachoiceofeitherpayinganyadditionalsinglepassengersupplement(ifapplicable)tocontinuetravellingoriftheydecidetocancel,tohavetheirinitialdepositbackplusremainderofanypartialdepositslessanyapplicablecancellationfees.

within 60 days of departure dateIfoneofthepartnerscancelsthenthecancellationpolicyappliestothem.Theremainingpassengercancontinuetotravelatnopenaltyhoweveriftheycancelaswellthenthecancellationpolicywillapply.

responsibilityFriendlyTravelPty.Ltd.(hereinafterreferredtoastheoperator)andtheiragentsactasagentonlytothetransportationservices(airlines,coachcompanies,railroads,shippingcompanies),hotelsandfirmsandshallnotassumeanyresponsibilityforloss,damage,injury,accident,delay,changesinschedule,hoteloverbookingorotherinconveniencetothepassengerwhetherbyreasonofdefectinanyvehicleorthroughactsofdefaultofanycompanyorpersonengagedinconveyingorhousingthepassengerorincarryingoutarrangementsofthetouritselfoverseasorotherwiseinconnectiontherewith.Theoperatorshallnotassumeresponsibilityinconnectionwithanyoftheaforementionedservicesorthroughactsofwar,nationaldisturbancesorcausesofnature.Thetransportationcompanies,hotelsandfirmsshallbeexemptfromallliabilityinrespectofanydetention,delay,loss,damage,sicknessorinjuryhoweverandbywhom-so-evercausedandwhateverkindoccurringonortothepassengeratanytimewhenthepassengerisnotonboardacarrierorconveyanceusedoroperatedbythetransportationcompaniesorhotels.Theoperator,itsassociatesoragents,whiletakingeverycarewiththepassengers’luggageorproperty,shallnotacceptanyliabilityfordamage,lossorinconvenienceinthehandlingthereof.ThePassageContractinusebythetransportationcompaniesorfirmsconcernedshallconstitutethesolecontractbetweenthetransportationcompaniesorfirmsandpurchasersofthesearrangementsand/orpassengers.

shoppingFriendlyTravelstaffandemployeesareneitherqualifiednorpermittedtoensureorguaranteethequalityorvalueofanygoodspurchasedorthesuitabilityofanyretailoutletsvisitedduringtheirtoursandthesecurityofusingacreditcardtopurchasesuchgoods.Inallcasesthepurchasingofgoodsandtheuseofacreditcardforthosetransactionsisentirelyatthecustomer’sownriskandatalltimesthecustomermustusetheirowndiscretion.

disclaimerOuroperatingairlines/cruiselinedonotbyvirtueoftheirendorsementsofthisbrochurerepresentthemselveseitherascontractingwithanypurchaserofaholidayfromFriendlyTravelorashavinganyotherlegalrelationshipwithanysuchpurchase.

submitting complaints and customer feedbackAtFriendlyTravelwearecommittedtoensuringthatwedealwithcomplaintsand/orfeedbackeffectivelyandefficiently.ShouldthecustomernotbesatisfiedwithanyaspectoftheirarrangementstheymustimmediatelyinformtheTourescortorlocalguidewhowillendeavourtoresolvetheissueatthetime.IfyouwishtolodgeacomplaintorsubmitfeedbacktoourcustomerrelationsteamyoucanalsoemailFriendlyTravel(sales@friendlytravel.com.au).

Customer PrivacyWearecollectingyourpersonalinformationsothatwecanprocessyourbooking.WewillalsokeepyouuptodatewithotherFriendlyTraveltoursandproductinformationwhichmaybeofinteresttoyouifyouhaveconsentedtothis.Youcanoptoutofreceivinginformationatanytimeifyouchosetodosobyemailingus.YouunderstandthatFriendlyTravelmaypostimagesorphotostakenduringtoursviaourcompanywebsiteandsocialmediaoutletsandalsomayusecommentsforfutureadvertisingandpublicitymaterial.Bysigningourbookingformyouconsentforustouseyourphotographic/videolikenessinouradvertisingmaterial.

agent responsibilitiesItisthetravelagents’responsibilitytoensurethatallinvoiceanditinerarydetailsanddocumentationissuedbyFriendlyTravelarecorrectandthatthecustomerisawareofourbookingconditionsandotherclausesoutlinedinthisdocument.

Law of ContractThepurchaseofanyescortedtourservicesofferedbyFriendlyTravelPtyLtd(ABN8500544Q1252)orreferredtoas(“TheCompany”)constitutesacontractualarrangementbetweenyourselfandTheCompany,andrepresentsyouracceptanceofourTerms&Conditionsassetoutherein.PleaseensurethatyoucarefullyreadandunderstandtheseTerms&Conditionspriortobooking.

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