Freese and Nichols Hedgehog Concept

Post on 17-Jul-2015

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Transcript of Freese and Nichols Hedgehog Concept

What is the Hedgehog Concept?

In his book, Good to Great, Jim Collins told a story about a fox and hedgehog. Despite the fox’s attacks, the hedgehog consistently survived, even thrived, by doing one thing –rolling into a ball of spikes.

Our Our one thing, is…

Be the very best at client service,

resulting in long-term mutually

beneficial relationships