Frank HaydenAssociate Director

GENEO

Leadership Behaviours forWorld Class Companies

GENEO

• Established in 2007• 25 people serving clients in the US, Europe,

Africa and Australia• Help our clients to make lasting and

substantial improvements to business performance and leadership performance

• Automotive, Aerospace, Oil & Gas, Mining, Construction, Energy

• Software solutions

The ultimate business goal is to achieve sustainable Competitive Advantage

• No1 selling small car in US

• Lowest cost per seat mile

• One platform - Air Force, Navy, STOVL

• 50 year risk sharing partnership

When things go wrong

• Capabilities• Tools• Resources• Budgets• Mindsets• Leadership

Winning companies are outstanding at these three things

Relentless Optimisation

Leaders as Coaches Mindsets & Capabilities

Relentless Optimisation

• Agile, anticipate and adapt

• Value stream studies

• Quality, productivity and lead-time variability reduction

Leaders as Coaches

• Forward looking KPIs

• Standard Diary

• Improvements structured as experiments

• Trust in Leadership

Mindset & Capabilities

• High trust in Leadership

• Low trust in Leadership

• Compelling purpose, highly skilled

• People unsure of what to do

• People willingly give their best contribution

• People wait to be told what to do

Results• Safety – first in our thinking.• Value stream mapping – customer flexibility through lead-time

and variability reduction. – 5% year on year cost reduction.

• Process confirmation – all levels of management understand conditions

on the front line. • Winning culture – employees engaged and willingly

giving you their best contribution.

• High performance teamwork – Design, Manufacturing, Quality, Purchasing, Finance.

• Flawless launch – new products/technology/facilities.

• Supply chain optimisation – make v buy/customer protection/unit cost.

Results• Value stream mapping – Managing to learn, Shook.• Performance management – Learning to lead at Toyota, HBR.• Employee engagement – Southwest Airlines, HBR.• Trust in leadership – Shackleton’s

Way, Morrell & Capparell. –

Authentic, Neil Crofts.• Employee engagement – Zapp!, Byham & Cox.• High performance teamwork – The secret of a winning culture,

Senn-Delaney.