Post on 30-Dec-2015
Top 3 CIO Priorities
Strengthening the Information Value Chain Building IT business skillsGetting closer to business
#1 Technology Priority... Business Intelligence
BI selection criteria in Healthcare
A quick start solution enabling hospitals to harness data from key operational systems revealing key performance indicators and supporting reports in the areas
Unique in its ability to capture and combine data from several source systems and bring it together into a single solution allowing for true evidence based decision-making
1. Team Up- Funds, Leadership2. Data, Data Everywhere – ETL, Analytic sandboxes3. Business Intelligence = Business Value - empowerment4. Failing to Plan is Planning to Fail - Plan, plan and then plan some5. Semper Gumby—Always Flexible - Dynamic
6. ETL – Extract Transform Load – Get a professional
7. Data Model – Flexibility and Scalability
8. Data Must Be Governed – Corporate Asset
9. End Users Are Not Naïve – Content relevance
10. Manage Your Program – Operations Logistics
Top 10 To Dos
BI Needs
FinancialFinancial Analysis – costs, profits, investment, risks, cost of capitalClaims Analysis – reimbursement rates management
BI Needs
Resources ManagementStaffing – recruit, retain, satisfaction trendDemand analysis – balance volumesActuarial – Statistics on qualitative trendsEducational – Maximize community value
BI Needs
Operational ManagementClinical quality reporting and analysis - standardsSupply chain efficiency – control costs, optimize processes
KPI ExamplesPatient Administration
Time to registerWaiting time for encounter (with a care provider)Time to bed (from admit order)Time to discharge (from discharge order)Time to bill (from discharge order)Time to response (to a request – call center, appointment request, calling a care provider)
KPI ExamplesBilling & Accounting
Time to generate billTime to settle bill
By PatientBy Responsible Party (Individual, e.g. patient representative)By Insurance
Overdue (by amount, by time) wrt all or by payersCosts IncurredAccounts Receivable
KPI ExamplesClinical Areas
Time to evaluate (from beginning of encounter)Time to diagnoseTime to report (from order or sample collection)Average length of stay
KPI ExamplesClinical Administration (includes nursing)
Time to needle (from entering the premises)Occupancy RateTurnaround Time (for bed)Time to sample collection (after order) – both technician draw & nurse drawTime to medicine administration (after order)Time in recovery (post procedure)