Lesson 2 T1

FOOD SERVICE

…you are important

ASSISTANT

COMMUNICATE FOR SUCCESS

Lesson 2 T2

“The best way to open communication is to make people feel important.”

—Will Rogers

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DefinitionsCOMMUNICATE is an action verb that means to transmit information, thoughts, or feelings so that they are satisfactorily received and understood by another person or group.

COMMUNICATION is the action of one person giving (the sender) or getting (the receiver) information needed or wanted.

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Communicate for Success

You will learn three or more ways you communicate with coworkers, students, teachers, parents, and other members of the school staff.

You will learn how to be effective in verbal, voice, and visual communication.

What you will learn in this lesson

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How We CommunicateVerbal• Spoken or written words

Voice• Tone of voice

Visual• Body language• The appearance of the serving area,

dining area, and menu items• Appropriately dressed FSAs

Active Listening• Watching for the listener’s response

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Tips for Improving Communication

Allow the other person time to think.Avoid continuous talk while the other person is thinking of how to respond.

Put yourself in the shoes of the other person.Listen to your words as if you were the other person. Would you get the point?

Read the other person’s body language in response to your conversation.When the person stops listening, it is time for you to stop talking.

Watch for nonverbal messages.Nonverbal messages can include changes in skin color, tone of voice, and facial expression; as well as such things as tapping fingers and rolling eyes.

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A Key to Effective Communication

SSMMIILLEE

SMILE. You will appear more open to listening.

MAINTAIN eye contact. You will be seen as more sincere, honest, and informed.

INVITE response by giving the receiver time to think. You will be seen as polite when you allow uninterrupted response.

LOOK your best; look professional. Be appropriately dressed and use proper food handling procedures.

ENCOURAGE the other person. Keep a pleasant facial expression and give nods to show interest and attention.

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What You Learned in the What You Learned in the Lesson Lesson

Communication occurs through words, tone Communication occurs through words, tone of voice, and body language or what is of voice, and body language or what is seen.seen.

Communication can have positive or Communication can have positive or negative outcomes.negative outcomes.

Communicating effectively is a skill that Communicating effectively is a skill that must be learned.must be learned.

Communication involves a sender and a Communication involves a sender and a receiver. Active listening is important.receiver. Active listening is important.

Communication is a shared responsibility.Communication is a shared responsibility.

Effective communication is a positive force Effective communication is a positive force in achieving SNP goalsin achieving SNP goals.

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Communicate for SuccessEffective communication• among coworkers builds

teamwork.• with students promotes

customer satisfaction.• with teachers helps

build the bridge between cafeteria and classroom.

• is a key to a successful school nutrition program.

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This training was conducted by the

National Food Service Management Institute

The University of Mississippiwww.nfsmi.org800-321-3054

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National Food Service Management Institute

The University of Mississippi

• Mission: To provide information and services that promote the continuous improvement of child nutrition programs

• Vision: To be the leader in providing education, research, and resources to promote excellence in child nutrition programs