Post on 30-Jan-2018
Focus Awards Level 3 Diploma in Business Administration (QCF)
Focus Awards Level 3 Diploma in Business Administration (QCF)
601/5898/0
Qualification Specification
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Qualification Details 3
Qualification Purpose 3
Learner Entry Requirements 6
Age Ranges 6
Geographical Coverage 6
Reasonable Adjustments and Special Considerations 6
Assessment Methods 6
Progression Routes 6
Useful Websites and Supporting Materials 7
Links to National Occupational Standards 7
Appendix A: Units 13
Appendix B: Assessment Strategy 112
Appendix C: Assessment Best Practice 113
Appendix D: Guidance on observed assessments 117
Appendix E: Example Assessment Plan 119
Contents
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Focus Awards Level 3 Diploma in Business Administration (QCF)
Qualification Details
QAN: xxx/xxxx/xGLH: 282Credit: 58
Qualification Purpose
TheFocusAwardsLevel3Diploma inBusinessAdministration (QCF) isaimedat learners inadmin-istrativeroles,whetherthatinvolvesworkinginateamenvironmentorasapersonalassistant.Thequalificationisalsoaimedatthoselearnersworkinginasupervisoryroleorforthosewhomaydevelopadministrativesystemsaswellasthoseinacustomerfacingrole.Itwillprovidelearnerswiththeskills,knowledge,understandingandcompetencetoworkinabusinessandadministrationenvironment.
Learnersundertakingthisqualificationwillgainanunderstandingofbusinesscommunication,manage-mentofpersonalandprofessionaldevelopment,administration,businessandcommunicationprinci-ples.Learnerswillalsostudybusinessperformance,negotiation,businessskills,businessdocumentproduction,administrativesupportforbusinesses,equalityanddiversity,managementandleadership,HR,andmarketing.
Qualification Structure / Rules of Combination
ToachievetheFocusAwardsLevel3DiplomainBusinessAdministration(QCF),learnersmustachieveaminimum of 58 credits.Thecreditsmustbeachievedinaccordancewiththecriteriasetoutbelow:
• 27 creditsfromtheMandatoryunits.• 13 creditsfromGroup Boptionalunits.• 10 creditsfromGroup Coptionalunits.• 8 creditsfromGroup Doptionalunits.
40 creditsmustbeachievedthroughthecompletionofunitsatLevel 3 or above.
Unit Summary
Unit Title Unit Ref Level Credit GLHMandatory UnitsCommunicateinabusinessenvironment Y/506/1910 3 4 24Managepersonalandprofessionaldevelopment T/506/2952 3 3 12Principlesofbusinesscommunicationandinformation R/506/1940 3 4 27Principlesofadministration Y/506/1941 3 6 27Principlesofbusiness D/506/1942 3 10 74Optional Group BContributetotheimprovementofbusinessperformance D/506/1911 3 6 33Negotiateinabusinessenvironment H/506/1912 3 4 18Developapresentation K/506/1913 3 3 11Deliverapresentation M/506/1914 3 3 17
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Createbespokebusinessdocuments T/506/1915 3 4 23Contributetothedevelopmentandimplementationofaninformationsystem
A/506/1916 3 6 21
Monitorinformationsystems F/506/1917 3 8 43Evaluatetheprovisionofbusinesstraveloraccommodation J/506/1918 3 5 30Provideadministrativesupportinschools L/506/1919 3 5 33Administerparkingandtrafficchallenges,representationsandcivilparkingappeals
F/506/1920 3 5 31
Administerstatutoryparkingandtrafficappeals R/506/1923 3 6 42Administerparkingandtrafficdebtrecovery T/506/1932 3 5 35Administerlegalfiles J/506/1935 3 5 31Buildlegalcasefiles L/506/1936 3 5 32Managelegalcasefiles Y/506/1938 3 5 32Manageanofficefacility K/506/1945 3 4 21Analyseandpresentbusinessdata M/506/1945 3 6 24Producebusinessdocuments Y/506/1809 2 3 24Storeandretrieveinformation R/506/1811 2 4 19Produceminutesofmeetings Y/506/1812 2 3 13Handlemail D/506/1813 2 3 15Preparetextfromshorthand M/506/1816 2 6 46Preparetextfromrecordedaudioinstruction T/506/1817 2 4 15Maintainandissuestationeryandsupplies Y/506/2295 2 3 18Contributetotheorganisationofanevent L/506/1869 2 3 23Organisebusinesstraveloraccommodation D/506/1875 2 4 23Provideadministrativesupportformeetings H/506/1876 2 4 28Administerhumanresourcerecords T/506/1879 2 3 28Administertherecruitmentandselectionprocess A/506/1883 2 3 25Administerparkingdispensations R/506/1887 2 3 25Administerfinance R/506/1890 2 4 21Buddyacolleaguetodeveloptheirskills M/506/1895 2 3 19Employeerightsandresponsibilities L:/506/1905 2 2 16Supportenvironmentalsustainabilityinabusinessenvironment R/506/1954 4 4 38Resolveadministrativeproblems D/506/1956 4 6 56Preparespecificationsforcontracts H/506/1957 4 4 23Preparetextnotesfromtouchtyping K/506/1815 2 4 26Optional Group CPromoteequality,diversityandinclusionintheworkplace T/506/1820 3 3 15Manageteamperformance A/506/1821 3 4 21Manageindividuals’performance J/506/1921 3 4 20Manageindividuals’developmentintheworkplace L/506/1922 3 3 10Chairandleadmeetings Y/506/1924 3 4 10Encourageinnovation J/506/2292 3 5 14
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Procureproductsand/orservices M/506/1928 3 5 35Implementchange T/506/1929 3 4 28Implementandmaintainbusinesscontinuityplansandprocesses
K/506/1930 3 4 25
Participateinaproject F/506/1934 3 3 19Developandmaintainprofessionalnetworks J/506/1949 4 3 15Developandimplementanoperationalplan Y/506/1955 4 5 24Managephysicalresources K/506/1989 4 4 26Prepareforandsupportqualityaudits A/506/1992 4 3 17Manageabudget A/506/1995 4 4 26Manageaproject R/506/1999 4 7 38Managebusinessrisk L/506/2004 4 6 27Recruitment,selectionandinductionpractice R/506/2909 4 6 33Organiseanddelivercustomerservice L/506/2150 3 5 27Resolvecustomers’complaints R/506/2151 3 4 22Usingemail T/502/4301 3 3 20Wordprocessingsoftware Y/502/4629 3 6 45Websitesoftware Y/502/4632 3 5 40Spreadsheetsoftware J/502/4626 3 6 45Presentationsoftware T/502/4623 3 6 45Bespokesoftware J/502/4397 3 4 30Databasesoftware T/502/4556 3 6 45Optional Group DPrinciplesofleadershipandmanagement F/506/2596 3 8 50Principlesofmarketresearch K/502/9933 3 5 40Principlesofmarketingandevaluation T/502/9935 3 7 50Principlesofdigitalmarketingandresearch F/502/9937 3 7 50Principlesofmarketingstakeholderrelationships J/502/9938 3 3 16Understandthecustomerserviceenvironment Y/506/2152 3 5 40Understandthelegalcontextofbusiness D/506/1939 3 6 44PrinciplesofSocialMediawithinabusiness R/503/9324 3 6 42
Barred Units
Whenchoosingoptionalunitslearnersmustnotpickanyofthefollowingunitstogether.
This unit Is barred against this unitEvaluatetheprovisionofbusinesstraveloraccommodation
Organisebusinesstraveloraccommodation
Organisebusinesstraveloraccommodation Evaluatetheprovisionofbusinesstraveloraccommodation
Participateinaproject ManageaprojectManageaproject Participateinaproject
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Learner Entry Requirements
Therearenospecificentryrequirementsforthisqualification.Itisrecommendedthatlearnershavesubjectknowledgeatlevel2orabovehoweverthisisnotessential.
Age Ranges
Entryisatthediscretionofthecentres;howeverlearnersshouldbe16toundertakethisqualification.
Geographical Coverage
ThisqualificationhasbeenaccreditedforuseinEnglandandNorthernIreland.
Reasonable Adjustments and Special Considerations
Pleaserefer to theFocusAwards ‘FocusAwardsReasonableAdjustmentsandSpecialConsiderationPolicy.’
Assessment Methods
TheFocus Awards Level 3 Diploma in Business Administration (QCF) isinternallyassessedandexter-nallyassuredbyFocusAwards.
Eachlearnerisrequiredtocreateaportfolioofevidencewhichdemonstratesachievementofallthelearningoutcomesandtheassessmentcriteriaassociatedwitheachunit.
Themainpiecesofevidencefortheportfoliocouldinclude:
• Assessorobservation–completedobservationalchecklistsonrelatedactionplans• Witnesstestimony• Learnerproduct• Worksheets• Assignments/projects/reports• Recordoforalandwrittenquestioning• Learnerandpeerreports• Recognitionofpriorlearning(RPL)
EvidencemaybedrawnfromactualorsimulatedsituationswhereappropriateandwherepermittedbytherelevantSectorSkillsCouncilorSectorSkillsBody.
SpecificassessmentrequirementslaiddownbySkills CFA canbefoundforeachunitinAppendix B.
Progression Routes
Learnerswhowishtoprogressfromthisqualificationmayusethisqualificationasabasisforemploy-mentoralternativelymayprogressonto:
• Qualificationsinmanagementand/orleadershipatlevel3orabove;• Qualificationsincustomerserviceatlevel3orabove.
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Useful Websites and Supporting Materials
Youwillfindusefulwebsitesandsupportingmaterialshere:
www.focusawards.org.uk/qualificationswww.skillscfa.org www.ofqual.gov.uk
Links to National Occupational Standards
TheFocus Awards Level 3 Diploma in Business Administration (QCF) hasbeenmappedtothe2013BusinessandAdministrationNationalOccupationalStandards.
QCF UNIT TITLE LINK TO NOSMandatory unitsCommunicateinabusinessenvironment CFABAA613:Understandhowtocommunicatein
abusinessenvironment
CFABAA614:Preparetocommunicateinabusinessenvironment
CFABAA615:Communicateinabusinessenvironment
Managepersonalandprofessionaldevelopment CFAM&LAA1:ManageYourselfCFAM&LAA2:Developyourknowledge,skillsandcompetenceCFAM&LAA3:Developandmaintainyourprofessionalnetworks
Principlesofbusinesscommunicationandinformation
CFABAA211:ProducedocumentsinabusinessenvironmentCFABAA617:DevelopapresentationCFABAA623:DeliverapresentationCFABAD111:SupportthedesignanddevelopmentofinformationsystemsCFABAD112:DesignanddevelopaninformationsystemCFABAD122:Manageandevaluateinformationsystems
Principlesofadministration CFABAA118:ManageanofficefacilityCFABAA121:SuperviseanofficefacilityCFABAA312:Organiseandco-ordinateeventsCFABAA413:ChairmeetingsCFABAA441:Takeminutes
Principlesofbusiness CFABAA112:Contributetoinnovationinabusinessenvironment
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Optional unitsContributetotheimprovementofbusinessperformance
CFABAH122:Assistinimprovingorganisationalperformance
Negotiateinabusinessenvironment CFABAG124:Negotiateinabusinessenvironment
Developapresentation CFABAB617:DevelopapresentationDeliverapresentation CFABAA623:DeliverapresentationCreatebespokebusinessdocuments CFABAA212:Designandproducedocumentsina
businessenvironmentContributetothedevelopmentandimplementationofaninformationsystem
CFABAD111:Supportthedesignanddevelopmentofaninformationsystem
Monitorinformationsystems CFABAD131:MonitorinformationsystemsEvaluatetheprovisionofbusinesstraveloraccommodation
CFABAA332:Organisebusinesstraveloraccommodation
Provideadministrativesupportinschools CFABAB141:Provideadministrativesupportinschools
Administerstatutoryparkingandtrafficchallenges,representationsandcivilparkingappeals
CFASPA2:Administerstatutoryparkingandtrafficchallenges,representationsandparkingchargenoticeappeals
Administerstatutoryparkingandtrafficappeals CFASPA3:Administerstatutoryparkingandtrafficappeals
Administerparkingandtrafficdebtrecovery CFASPA4:Administerparkingandtrafficdebtrecovery
Administerlegalfiles CFABAB111:Administerlegalfiles
Buildlegalcasefiles CFABAB112:BuildcasefilesManagelegalcasefiles CFABAB113:ManagecasefilesManageanofficefacility CFABAA118:ManageanofficefacilityAnalyseandpresentbusinessdata CFABAD322:AnalyseandreportdataProducebusinessdocuments CFABAA211:Producebusinessdocumentsina
businessenvironmentStoreandretrieveinformation CFABAD332:Storeandretrieveinformationusing
afilingsystemProduceminutesofmeetings CFABAA441:TakeminutesHandlemail CFABAA612:HandlemailPreparetextfromshorthand CFABAD311:Preparetextfromshorthand
CFABAD311a:Preparetextfromshorthand(60wpm)CFABAD311b:Preparetextfromnotes(80wpm)
Preparetextfromrecordedaudioinstruction CFABAD312:PreparetextfromrecordedaudioinstructionCFABAD312a:Preparetextfromrecordedaudioinstruction(40wpm)CFABAD312b:Preparetextfromrecordedaudioinstruction(60wpm)
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Maintainandissuestationeryandsupplies CFABAF141:Maintainandissuestockitems
Contributetotheorganisationofanevent CFABAA311:Supporttheorganisationandco-ordinationofevents
Organisebusinesstraveloraccommodation CFABAA322:Organisebusinesstraveloraccommodation
Provideadministrativesupportformeetings CFABAA411:SupporttheorganisationofmeetingsCFABAA412:Planandorganisemeetings
Administerhumanresourcerecords CFABAB151:AdministerhumanresourcerecordsAdministertherecruitmentandselectionprocess CFABAB152:Administertherecruitmentand
selectionprocessAdministerparkingdispensations CFASPA1:Administerparkingpermits,
suspensionsanddispensationsAdministerfinance NoapplicableNOSBuddyacolleaguetodeveloptheirskills CFACSD5249:Buddyacolleaguetodeveloptheir
customerserviceskillsEmployeerightsandresponsibilities NoapplicableNOSSupportenvironmentalsustainabilityinabusinessenvironment
CFABAF173:Reviewandmaintainworkinabusinessenvironment
Resolveadministrativeproblems CFABAG126:PlanhowtosolvebusinessproblemsCFABAG127:Solvebusinessproblems
Preparespecificationsforcontracts CFABAF132:PreparespecificationsforcontractsPreparetextnotesfromtouchtyping CFABAA213a:Preparetextfromnotesusing
touchtyping
CFABAA213b:Preparetextfromnotesusingtouchtyping(40wpm)CFABAA213c:Preparetextfromnotesusingtouchtyping(60wpm)
Promoteequality,diversityandinclusionintheworkplace
CFAM&LBA7:Promoteequalityofopportunity,diversityandinclusion
Manageteamperformance CFAM&LDB2:Allocateworktoteammembers
CFAM&LDB3:QualityassureworkinyourteamManageindividuals’performance CFAM&LDB4:Managepeople’sperformanceat
workCFAM&LDC2:Supportindividuals’learninganddevelopmentCFAM&LDC3:MentorindividualsCFAM&LDC5:Helpindividualsaddressproblemsaffectingtheirperformance
Manageindividuals’developmentintheworkplace
CFAM&LDC1:Identifyindividual’slearningneedsandstylesCFAM&LDC2:Supportindividuals’learninganddevelopment
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Chairandleadmeetings CFAM&LDD6:Leadmeetingstoachieveobjectives
Encourageinnovation CFAM&LCA1:Identifyandevaluateopportunitiesforinnovationandimprovement
Procureproductsand/orservices CFAM&LED1:Decidewhethertoproduceorbuyinproductsand/orservicesCFAM&LED2:Procureproductsand/orservicesCFAM&LED3:Selectsuppliersthroughatenderingprocess
Implementchange CFAM&LCA2:PlanchangeCFAM&LCA3:EngagepeopleinchangeCFAM&LCA4:ImplementchangeCFAM&LCA5:Evaluatechange
Implementandmaintainbusinesscontinuityplansandprocesses
CFAM&LBB2:Develop,maintainandevaluatebusinesscontinuityplansandarrangements
Participateinaproject CFAM&LFA5:ManageprojectsDevelopandmaintainprofessionalnetworks CFAM&LAA3:Developandmaintainyour
professionalnetworksDevelopandimplementanoperationalplan CFAM&LBA9:DevelopoperationalplansManagephysicalresources CFA&LEB2:Obtainphysicalresources
CFAM&LEB3:ManagephysicalresourcesPrepareforandsupportqualityaudits CFAM&LFE3:Prepareforandparticipatein
qualityauditsManageabudget CFAM&LEA1:Identifyandjustifyrequirementsfor
financialresourcesCFAM&LEA4:Managebudgets
Manageaproject CFAM&LFA5:ManageprojectsManagebusinessrisk CFAM&LBB1:ManageriskstoyourorganisationRecruitment,selectionandinductionpractice CFAM&LDA1:Plantheworkforce
CFAM&LDA2:Recruit,selectandretainpeopleCFAM&LDA3:Inductindividualsintotheirroles
Organiseanddelivercustomerservice CFACSB2:DeliverreliablecustomerserviceCFACSB10:Organisethedeliveryofreliablecustomerservice
Resolvecustomers’complaints CFACSC7:ProcesscustomerservicecomplaintsCFACSC8:Handlereferredcustomercomplaints
Usingemail
WordprocessingsoftwarePresentationsoftwareBespokesoftware
Databasesoftware
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Principlesofleadershipandmanagement CFAM&LBA2:ProvideleadershipinyourareaofresponsibilityCFAM&LDB4:Managepeople’sperformanceatwork
Principlesofmarketresearch CFAM1.2.1:DefinetheneedformarketresearchCFAM1.2.2:DesignmarketresearchprojectsCFAM1.2.4:CollectmarketresearchdataCFAM1.2.7:Collectdataontheknowledge,attitudeandbehavioursoftargetgroups
Principlesofmarketingandevaluation CFAM1.3.1:EvaluateandinterpretfindingsandidentifyconnectionsincomplexdataCFAM1.3.3:EstablishandunderstandpotentialmarketsegmentsCFAM1.3.4:Establishtargetmarketsegmentsforproducts/servicesandevaluatetheirpotentialCFAM1.3.6:Analyse,interpretandsynthesisedataandresearchfindingstoinformsocialmarketingstrategyCFAM2.1.3:DemonstratethevalueofmarketingtotheorganisationCFAM3.1.1:DevelopmarketingstrategiesandplansforproductsandservicesCFAM4.2.6:EvaluateadvertisingCFAM6.2.1:Assessmarketingopportunitieswithininternationaland/ordiversemarkets
Principlesofdigitalmarketingandresearch CFAM4.3.8:Markettotargetcustomersusingdigital/electronicmediaCFAM4.3.9:Communicateusingmultipledigitalmarketingchannels
Principlesofmarketingstakeholderrelationships CFAM2.1.4:IdentifyandmanagerelationshipswithsocialmarketingstakeholdersCFAM4.1.1:DevelopanunderstandingoftheclientCFAM4.4.3:BuildandmanagestakeholderrelationshipsCFAM4.4.5:ManagebusinessandpoliticalrelationshipsandlobbyforinfluenceCFAM4.4.6:ManagefinancialpublicrelationsandinvestorrelationsCFAM7.3.3:DevelopstrategicrelationshipswithmajorclientsCFAM7.4.4:BuildandsustaincollaborativerelationshipswithotherorganisationsCFAM7.1.6:Monitorandcontrolrelationshipmanagementactivities
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Understandthecustomerserviceenvironment CFACSA7:LiveuptothebrandpromisewhendeliveringcustomerserviceCFACSA14:Usecustomerserviceasacompetitivetool
Understandthelegalcontextofbusiness CFABAH111:Supportthemonitoringandevaluationoftrendsandeventsthataffectsorganisations
PrinciplesofSocialMediawithinabusiness NoapplicableNOS
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Appendix A: Units
Unit Title: CommunicateinabusinessenvironmentUnit No: H/506/1893Level: 3GLH: 24Credit: 4Unit details: Thisunitaimstodeveloptheknowledgeandskillsrequiredtocommunicateinabusinessenviron-ment.Uponcompletionofthisunit,learnerswillbeabletocommunicateinbusinessbothinwritingandverbally.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the requirements of writtenandverbalcommunication
1.1 Analyse the communication needs of internalandexternalstakeholders
1.2 Analyse the different communication modelsthatsupportadministration
1.3 Evaluatetheeffectivenessofdifferentcommu-nicationsystems
1.4 Explainthefactorsthataffectthechoiceofcom-municationmedia
1.5 Explain the importanceofusingcorrectgram-mar, sentence structure, punctuation, spellingandconventionsinbusinesscommunications
1.6 Explainthefactorstobetakenintoaccountinplanningandstructuringdifferentcommunica-tionmedia
1.7 Explainwaysofovercomingbarrierstocommu-nication
1.8 Explain the use of communications theoriesandbodylanguage
1.9 Explainproof-reading techniques for businesscommunications
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Communicateinabusinessenvironment2 Beabletocommunicateinwritinginbusi-
ness2.1 Identifythepurposeandaudienceoftheinfor-
mationtobecommunicated2.2 Selectcommunicationmediathatareappropri-
atetotheaudienceandinformationtobecom-municated
2.3 Present information in the format, layout andstyle that is appropriate to the information tobecommunicated
2.4 Followagreedbusinesspracticeswhencommu-nicatinginwriting
2.5 Adapt the style and content of a communica-tion,appropriatetospecificaudiences
2.6 Presentwrittencommunicationsthatareclear,expressedincorrectgrammarandreflectwhatisintended
2.7 Meetagreeddeadlines incommunicatingwithothers
3 Be able to communicate verbally in busi-ness
3.1 Identifythenature,purpose,recipientsandin-tendeduseoftheinformationtobecommuni-cated
3.2 Use languagethat isappropriate for theaudi-ences’needs
3.3 Use appropriate body language and tone ofvoicetoreinforcemessages
3.4 Identifythemeaningandimplicationsofinfor-mationthatiscommunicatedverbally
3.5 Confirm that a recipient has understood cor-rectlywhathasbeencommunicated
3.6 Respond in a way that is appropriate to thesituationandinaccordancewithorganisationalpoliciesandstandards
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ManagepersonalandprofessionaldevelopmentUnit No: T/506/2952Level: 3GLH: 12Credit: 3Unit details:Thisunitaimstodevelopknowledgeandskillsrequiredwhenmanagingpersonalandprofessionaldevelopment.Uponcompletionofthisunit,learnerswillbeabletoidentifyandfulfilpersonalandprofessionaldevelopmentrequirementsandtobeabletocommunicateverballyinbusiness.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Be able to identify personal and profes-sionaldevelopmentrequirements
1.1 Comparesourcesofinformationonprofession-aldevelopmenttrendsandtheirvalidity
1.2 Identify trends and developments that influ-encetheneedforprofessionaldevelopment
1.3 Evaluatetheirowncurrentandfuturepersonaland professional development needs relatingtotherole,theteamandtheorganisation
2 Beabletofulfilapersonalandprofessionaldevelopmentplan
2.1 Evaluate the benefits of personal and profes-sionaldevelopment
2.2 Explain the basis on which types of develop-mentactionsareselected
2.3 Identify current and future likely skills, knowl-edge and experience needs using skills gapanalysis
2.4 Agreeapersonalandprofessionaldevelopmentplanthatisconsistentwithbusinessneedsandpersonalobjectives
2.5 Executetheplanwithintheagreedbudgetandtimescale
2.6 Takeadvantageofdevelopmentopportunitiesmade available by professional networks orprofessionalbodies.
3 Beabletomaintaintherelevanceofaper-sonalandprofessionaldevelopmentplan
3.1 Explain how to set up specific, measurable,achievable, realistic and time-bound (SMART)objectives
3.2 Obtainfeedbackonperformancefromarangeofvalidsources
3.3 Review progress toward personal and profes-sionalobjectives
3.4 Amendthepersonalandprofessionaldevelop-mentplaninthelightoffeedbackreceivedfromothers
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PrinciplesofbusinesscommunicationandinformationUnit No: T/506/1901Level: 2GLH: 21Credit: 3Unit details:This unit aims todevelop knowledge andunderstanding regarding the keyprinciples of businesscommunicationandinformation.Uponcompletionofthisunit,learnerswillhavedevelopedanun-derstandingofavarietyofbusinessprinciples,includingnegotiationinabusinessenvironment,thedevelopmentanddeliveryofpresentations,thecreationofbespokebusinessdocuments,andtheuseofinformationsystems.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandnegotiation in a business en-vironment
1.1 Explaintheimportanceofnegotiationinabusi-nessenvironment
1.2 Explain the features anduses of different ap-proachestonegotiation
1.3 Identifythecomponentsofnegotiationtactics2 Understand how to develop and deliver
presentations2.1 Explainthedifferenttypesofpresentationand
theirrequirements2.2 Explainhowdifferentresourcescanbeusedto
developapresentation2.3 Explain different methods of giving presenta-
tions2.4 Explainbestpracticeindeliveringpresentations2.5 Explainhow to collect anduse feedbackon a
presentation3 Understand how to create bespoke busi-
nessdocuments3.1 Explain the characteristics of bespoke docu-
ments3.2 Explainthefactorstobetakenintoaccountin
creatingandpresentingbusinessdocuments3.3 Explainthelegalrequirementsandprocedures
for gathering information for bespoke docu-ments
3.4 Explaintechniquestocreatebespokebusinessdocuments
3.5 Explainhowtogainapprovalofbespokedocu-ments
4 Understandinformationsystemsinabusi-nessenvironment
4.1 Explainthetypicalstagesofinformationsystemdevelopment
4.2 Analysethebenefitsandlimitationsofdifferentinformationsystems
4.3 Explain legal, security and confidentiality re-quirements for informationsystems inabusi-nessenvironment
4.4 Explainhow tomonitor theuseandeffective-nessofaninformationsystem
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title:Principlesofadministration
Unit No: Y/506/1941Level: 3GLH: 27Credit: 6Unit details:Thisunitaimstodevelopknowledgeandunderstandingregardingadministrationaswellasintroduc-inglearnerstothekeyprinciplesofadministration.Uponcompletionofthisunit,learnerswillhavedevelopedanunderstandingofavarietyofadministrationprinciples,includingthemanagementofanofficefacility,healthandsafetyinabusinessenvironment,andthesupervisionofanadministra-tion team.Learnerswillalsopresentknowledgeofminute taking, chairing, leadingandmanagingmeetings,andeventorganisation.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhowtomanageanofficefacil-ity
1.1 Explain the legal requirements relating to themanagementofofficefacilities
1.2 Describethetypicalservicesprovidedbyanof-ficefacility
1.3 Explain how to establish office managementprocedures
1.4 Explainhowtomanageofficeresources1.5 Explain techniques to monitor and manage
workflows1.6 Explaintypicalsupportandwelfarefacilitiesfor
officeworkers2 Understandhealthandsafetyinabusiness
environment2.1 Explainthelegalobligationsoftheemployerfor
healthandsafetyintheworkplace2.2 Explainanindividual’sresponsibilitiesforhealth
andsafetyintheworkplace2.3 Describeaccidentandemergencyprocedures
3 Understandhowtotakeminutesofmeet-ings
3.1 Explainthepurposeofmeetingminutes3.2 Explain the legal implications of meeing min-
utes3.3 Explain the importance of accuracy inminute
taking3.4 Describewhatshouldandshouldnotbeinclud-
edindifferenttypesofmeetingminutes3.5 Describehowtotakenotesduringmeetings
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title:Principlesofadministration
4 Understandhowtochair,leadandmanagemeetings
4.1 Explain the features and purpose of differenttypesofformalandinformalmeeting
4.2 Explaintheroleandresponsibilitiesofthechair4.3 Explaintheroleofothersinameeting4.4 Explaintechniquestofacilitateameeting4.5 Explain the information requirements of a
meetingbefore,duringandafterameeting5 Understandhowtosuperviseanadminis-
trativeteam5.1 Explaintheuseoftargetsandbudgetstoman-
ageworkloads5.2 Explainhowtoallocateworktoindividualteam
members5.3 Explain different quality management tech-
niques tomanage the performance of an ad-ministrativeteam
5.4 Explain the techniques used to identify theneed for improvements in team outputs andstandards
6 Understandhowtoorganiseevents 6.1 Explain the characteristics, requirements andpurposesofdifferenttypesofevents
6.2 Explain the typesof informationand informa-tionsourcesneededtoorganiseanevent
6.3 Explainhowtoplananevent6.4 Explainhowtoidentifytherightresourcesfrom
aneventplan6.5 Describethelikelytypesofinformationneeded
bydelegatesbefore,duringandafteranevent
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PrinciplesofbusinessUnit No: D/506/1942Level: 3GLH: 74Credit: 10Unit details:Thisunitaimstodevelopknowledgeandunderstandingregardingbusinessandintroduceslearnerstothekeyprinciplesofbusiness.Uponcompletionofthisunit,learnerswillbeabletodevelopanunderstandingofavarietyofbusinessprinciples,includingbusinessmarkets,businessinnovationandgrowth,andsalesandmarketing.Learnerswillalsopresentknowledgeoffinancialmanagementandbusinessbudgeting.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandbusinessmarkets 1.1 Explainthecharacteristicsofdifferentmarkets1.2 Explainthenatureofinteractionsbetween
businesseswithinamarket1.3 Explainhowanorganisation’sgoalsmaybe
shapedbythemarketinwhichitoperates1.4 Describethelegalobligationsofabusiness
2 Understandbusinessinnovationandgrowth
2.1 Definebusinessinnovation2.2 Explaintheusesofmodelsofbusiness
innovation2.3 Identifysourcesofsupportandguidancefor
businessinnovation2.4 Explaintheprocessofproductorservice
development2.5 Explainthebenefits,risksandimplications
associatedwithinnovation3 Understandfinancialmanagement 3.1 Explaintheimportanceoffinancialviabilityfor
anorganisation3.2 Explaintheconsequencesofpoorfinancial
management3.3 Explaindifferentfinancialterminology
4 Understandbusinessbudgeting 4.1 Explaintheusesofabudget4.2 Explainhowtomanageabudget
5 Understandsalesandmarketing 5.1 Explaintheprinciplesofmarketing5.2 Explainasalesprocess5.3 Explainthefeaturesandusesofmarket
research5.4 Explainthevalueofabrandtoanorganisation5.5 Explaintherelationshipbetweensalesand
marketing
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ContributetotheimprovementofbusinessperformanceUnit No: D/506/1911Level: 3GLH: 33Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtocontributetotheimprovementofbusinessperformance.Uponcompletionofthisunit,learnerswillhavedevelopedanunderstandingofthekeyprinciplesassociatedwithresolvingbusinessproblemsandanunderstandingofimprovementtechniquesandprocesses.Learnerswillbeabletoapplythisknowledgewhensolvingproblemsinbusinessandwhencontributingtotheimprovementofbusinessactivities. Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheprinciplesofresolvingbusinessproblems
1.1 Explaintheuseofdifferentproblem-solvingtechniques
1.2 Explaintheorganisationalandlegalconstraintsrelatingtoproblem-solving
1.3 Describetheroleofstakeholdersinproblem-solving
1.4 Describethestepsinthebusinessdecision-makingprocess
1.5 Analysetheimplicationsofadoptingrecommendationsandimplementingdecisionstosolvebusinessproblems
2 Understandimprovementtechniquesandprocesses
2.1 Describethepurposeandbenefitsofcontinuousimprovement
2.2 Analysethefeatures,useandconstraintsofdifferentcontinuousimprovementtechniquesandmodels
2.3 Explainhowtocarryoutacost-benefitanalysis2.4 Explaintheimportanceoffeedbackfrom
customersandotherstakeholdersincontinuousimprovement
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Contributetotheimprovementofbusinessperformance3 Beabletosolveproblemsinbusiness 3.1 Identifythenature,likelycauseand
implicationsofaproblem3.2 Evaluatethescopeandscaleofaproblem3.3 Analysethepossiblecoursesofactionthatcan
betakeninresponsetoaproblem3.4 Useevidencetojustifytheapproachto
problem-solving3.5 Developaplanandsuccesscriteriathatare
appropriatetothenatureandscaleofaproblem
3.6 Obtainapprovaltoimplementasolutiontoaproblem
3.7 Takeactiontoresolveormitigateaproblem3.8 Evaluatethedegreeofsuccessandscaleofthe
implicationsofasolvedproblem
4Beabletocontributetotheimprovementofactivities
4.1 Identifythenature,scopeandscaleofpossiblecontributionstocontinuousimprovementactivities
4.2 Measurechangesachievedagainstbaselinedata
4.3 Calculateperformancemeasuresrelatingtocost,qualityanddelivery
4.4 Justifythecaseforadoptingimprovementsidentifiedwithevidence
4.5 Developstandardoperatingproceduresandresourceplansthatarecapableofimplementingagreedchanges
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: NegotiateinabusinessenvironmentUnit No: H/506/1912Level: 3GLH: 18Credit: 4Unit details: Thisunitaimstodeveloptheknowledgeandskillsrequiredtonegotiatewithinabusinessenvironmentandintroduceslearnerstotheprinciplesunderpinningnegotiation.Uponcompletionofthisunit,learnerswillbeabletoprepareforbusinessnegotiationsandcarryoutbusinessnegotiations.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheprinciplesunderpinningnegotiation
1.1 Describetherequirementsofanegotiationstrategy
1.2 Explaintheuseofdifferentnegotiationtechniques
1.3 Explainhowresearchontheotherpartycanbeusedinnegotiations
1.4 Explainhowculturaldifferencesmightaffectnegotiations
2 Beabletoprepareforbusinessnegotiations
2.1 Identifythepurpose.Scopeandobjectivesofthenegotiation
2.2 Explainthescopeoftheirauthorityfornegotiating
2.3 Prepareanegotiatingstrategy2.4 Preparefall-backstancesandcompromises
thatalignwiththenegotiatingstrategyandpriorities
2.5 Assessthelikelyobjectivesandnegotiationstancesoftheotherparty
2.6 Researchthestrengthsandweaknessesoftheotherparty
3 Beabletocarryoutbusinessnegotiations 3.1 Carryoutnegotiationswithinresponsibilitylimitsinawaythatoptimisesopportunities
3.2 Adapttheconductofthenegotiationinaccordancewithchangingcircumstances
3.3 Maintainaccuraterecordsofnegotiations,outcomesandagreementsmade
3.4 Adheretoorganisationalpoliciesandprocedures,andlegalandethicalrequirementswhencarryingoutbusinessnegotiations
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: NegotiateinabusinessenvironmentUnit No: H/506/1912UnitTitle: DevelopapresentationUnitNo: K/506/1913Level: 3GLH: 11Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtocreateapresentation.Uponcompletionofthisunit,learnerswillunderstandbestpracticeindevelopingpresentationsandwillbeabletodevelopastructuredpresentation.LearningOutcomeThelearnerwill:
AssessmentCriterionThelearnercan:
1 Understandhowtodevelopapresentation
1.1 Explainbestpracticeindevelopingpresentations
1.2 Explainwhoneedstobeconsultedonthedevelopmentofapresentation
1.3 Explainthefactorstobetakenintoaccountindevelopingapresentation
1.4 Analysetheadvantagesandlimitationsofdifferentcommunicationmedia
2 Beabletodevelopapresentation 2.1 Identifythepurpose,content,style,timingandaudienceforapresentation
2.2 Selectacommunicationmediathatisappropriatetothenatureofapresentation,messageandaudience
2.3 Tailorapresentationtofitthetimescaleandaudience’sneeds
2.4 Prepareapresentationthatislogicallystructured,summarisesthecontentandaddressesthebrief
2.5 Takeactiontoensurethatapresentationadherestoorganisationalguidelinesandpolicies
2.6 Developmaterialsthatsupportthecontentofapresentation
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: DeliverapresentationUnit No: M/506/1914Level: 3GLH: 17Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtodeliverapresentation.Uponcomple-tionofthisunit,learnerswillbeabletoprepareforanddeliverapresentation.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the principles underpinningthedeliveryofpresentations
1.1 Analyse theadvantagesand limitationsofdif-ferentmethodsof,andmediafor,makingpres-entations
1.2 Explainhowthetypeandsizeoftheaudienceaffectsthedeliveryofapresentation
1.3 Explainthefactorstobetakenintoaccountindeveloping contingencyplanswhendeliveringpresentations
1.4 Explainvoiceprojectionandtimingtechniqueswhendeliveringpresentations
1.5 Explainthefactorstobetakenintoaccountinrespondingtoquestionsfromanaudience
1.6 Explaindifferentmethodsforevaluatingtheef-fectivenessofapresentation
2 Be able to prepare to deliver a presenta-tion
2.1 Confirm the layout of the venue and correctfunctioning of the equipment and resourcespriortomakingapresentation
2.2 Developcontingencyplansforpotentialequip-mentandresourcefailures
2.3 Takeactiontoensurethatthepresentationsfitsthetimeslotavailable
3 Beabletodeliverapresentation 3.1 Speak clearly and confidently, using languagethatisappropriateforthetopicandaudience
3.2 Varytheirvoicetone,paceandvolumeappro-priatelywhendeliveringapresentation
3.3 Use body language in a way that reinforcesmessages
3.4 Useequipmentandresourceseffectivelywhendeliveringapresentation
3.5 Deliverapresentationwithintheagreedtime-frame
3.6 Respondtoquestionsinawaythatmeetstheaudience’sneeds
3.7 Evaluatetheeffectivenessofapresentation
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: CreatebespokebusinessdocumentsUnit No: T/506/1915Level: 2
GLH: 19Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtocreatebespokebusinessdocuments.Uponcompletionofthisunit,learnerswillunderstandhowtocreatebespokebusinessdocumentsandwillbeabletoapplythisknowledgewhendesigningandcreatingbespokebusinessdocuments.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand how to create bespoke busi-nessdocuments
1.1 Explaintheuseofbespokebusinessdocuments1.2 Describethefactorstobetakenintoaccountin
selectingtheappropriatemethodofpresentingabusinessdocument
1.3 Describe the use of technology to create be-spokebusinessdocuments
1.4 Explain thepurposeand requirementsof cor-porateidentityinbespokebusinessdocuments
1.5 Analyse different design techniques used tocreateattractivebespokebusinessdocuments
1.6 Explainthefactorstobetakenintoaccountinevaluatingtheimpactofbespokebusinessdoc-uments
2 Beabletodesignbespokebusinessdocu-ments
2.1 Confirm the purpose, nature, content, style,qualitystandards,audienceanddeadlineofthedocument
2.2 Identifytheoptimummethodofpresentingthedocument
2.3 Createdesignoptions thatmeet thespecifica-tion
2.4 Takeintoaccountfeedbackfromstakeholders3 Beabletocreatebespokebusinessdocu-
ments3.1 Includecontentthatmeetsthebrief,isaccurate
andgrammaticallycorrect3.2 Use design techniques to create documents
thatmeetthespecification3.3 Integratenon-textitemsintotheagreedlayout3.4 Presentdocumentswithintheagreedtimescale
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Contributetothedevelopmentandimplementationofaninformationsystem
Unit No: A/506/1916Level: 3GLH: 21Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtocontributetothedevelopmentandimplementationofaninformationsystem.Uponcompletionofthisunit,learnerswillhavedevelopedanunderstandingofthedesignandimplementationofaninformationsystem.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the design and implementa-tionofaninformationsystem
1.1 Explainthetypesofinformationtobemanagedbyasystem
1.2 Explain how information will be used and bywhom
1.3 Explainwhoneedstobeconsultedinthedesignand implementationofan informationsystemandwhy
1.4 Explain the impactof legal andorganisationalsecurity and confidentiality requirements forthedesignandimplementationofaninforma-tionsystem
2 Beable tocontribute to thedevelopmentofaninformationsystem
2.1 Confirmthepurpose,useandfeaturesofanin-formationsystem
2.2 Identify the information thatwill bemanagedbythesystem
2.3 Confirm requirements for reporting informa-tion
2.4 Recommendthefunctionsthatwillbeusedtomanipulateandreportinformation
2.5 Developguidancefortheuseofaninformationsystemthatisaccurateandeasytounderstand
2.6 Recommenduseraccessandsecuritylevelsfortheinformationsystem
2.7 Make contributions to the development of aninformation system that are consistent withbusinessobjectivesandvaluesandwithinbudg-etaryconstraints
2.8 Participate in system tests in accordancewiththespecification
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Contributetothedevelopmentandimplementationofaninformationsystem
3 Be able to contribute to the implementa-tionofaninformationsystem
3.1 Implement the information system in accord-ance with the plan, minimising disruption tobusiness
3.2 Confirmthatstaffaretrainedtousethesystempriortoitslaunch
3.3 Resolveorreportproblemsorfaultswiththein-formationsystemwithinthelimitsoftheirownauthority
3.4 Adhere to organisational policies and proce-dures,andlegalandethicalrequirementsintheimplementationofaninformationsystem
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: MonitorinformationsystemsUnit No: F/506/1917Level: 3GLH: 43Credit: 8Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtomonitorinformationsystems.Uponcompletionofthisunit,learnerswillhaveanunderstandingofhowinformationsystemsareusedandwillbeabletomonitorinformationsystems.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhow informationsystemsareused
1.1 Explainhowtheintendeduseofreportsaffectsthechoiceofformatandlanguage
1.2 Explainhowtheaudienceofreportsaffectsthechoiceofformatandlanguage
1.3 Explainthefeaturesofdifferentproblem-solv-ingtechniquesrelatedtoinformationsystems
1.4 Evaluate the suitability of possible problem-solvingactionsrelatedtoinformationsystems
1.5 Explaintechniquestovalidatethereliabilityofinformation
1.6 Analyse the suitability of different evaluationtechniquesrelatedtoinformationsystems
1.7 Assessthepotentialconsequencesofbreachesofconfidentiality
1.8 Evaluate the potential consequences of pub-lishingreportscontaininginaccurateorunsub-stantiatedinformation
2 Beabletomonitorinformationsystems 2.1 Developaplantomonitorinformationsystemsthat specifies objectives, scope, timescale, re-sourceimplications,thetechniquestobeusedandreportingrequirements
2.2 Carry out monitoring activities in accordancewiththeplan
2.3 Provide training and support to system usersthatisappropriatetotheirneeds
2.4 Identifythecauseofproblemswithaninforma-tionsystem
2.5 Suggestsolutionstoproblemswithaninforma-tionsystem
2.6 Recommend adaptations to the system in re-sponsetoidentifiedproblemsordevelopments
2.7 Adhere to organisational policies and proce-dures, legal and ethical requirements whenmonitoringinformationsystems
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Evaluate theprovisionofbusiness traveloraccommoda-tion
Unit No: J/506/1918Level: 3GLH: 30Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoevaluatetheprovisionofbusinesstrav-eloraccommodation.Uponcompletionofthisunit,learnerswillhavedevelopedanunderstandingoftheprovisionofbusinesstraveloraccommodationarrangements.Learnerswillutilisethisknowledgewhenevaluatingthequalityoforganisationalbusinesstraveloraccommodationarrangementsandmakingrecommendationsforimprovements.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheprovisionofbusinesstrav-eloraccommodationarrangements
1.1 Explainthefactorstobetakenintoaccountinsetting evaluation criteria for the provision ofbusinesstraveloraccommodation
1.2 Explain different travel or accommodation-re-latedneedsandservices
1.3 Explain different arrangements that could bemadefortheprovisionofbusinesstravelorac-commodation
1.4 Explainthescopeoflegalandorganisationalse-curityandconfidentialityrequirementsrelatingtobusinesstraveloraccommodation
2 Be able to evaluate thequality of organi-sationalbusinesstraveloraccommodationarrangements
2.1 Assess theperformanceofprovidersof traveloraccommodationagainstagreedcriteria
2.2 Identify instances of exceptional and inade-quateperformance
2.3 Evaluatethebenefitsandlimitationsofexistingarrangementsfororganisingbusinesstraveloraccommodation
2.4 Identify alternative potential providers andwaysofprovidingtraveloraccommodation
3 Be able to recommend improvements toorganisational business travel or accom-modationarrangements
3.1 Producecostedplansthatsetoutdifferentop-tions,theirbenefits,limitationsandimplications
3.2 Shortlistalternativepotentialprovidersofbusi-ness travel or accommodation against agreedcriteria
3.3 Adhere to organisational policies and proce-dures,andlegalandethicalrequirementswhenrecommendingimprovementstoarrangementsforbusinesstraveloraccommodation
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ProvideadministrativesupportinschoolsUnit No: L/506/1919Level: 3GLH: 33Credit: 5Unit details:This unit aims to develop the knowledge and skills required to provide administrative support inschools.Uponcompletionofthisunit,learnerswillhavedevelopedanunderstandingofadministra-tionwithinaschoolenvironmentandwillbeabletoprovideadministrativeservices.Learnerswillbeabletooperateschooladministrativesystemsandprocedures.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandadministrationwithinaschoolenvironment
1.1 Analyse thescope,useandrequirementsofaschooladministrativesystem
1.2 Explainhow their own role contributes to theachievementofaschool’sgoals
1.3 Describe the policy context, issues and initia-tives thataffect theworkofaschooladminis-trator
1.4 Explain a school’s administration policy andproceduresfordealingwithothers
1.5 Explain the requirements and procedures fordealingwithchildprotectionandstudentwel-fare
1.6 Explainwhenitmaybeappropriatetooverridetherequirementtomaintainconfidentiality
2 Beabletoprovideadministrativeservices 2.1 Buildpositiveworkingrelationshipswithothers2.2 Present a professional and friendly image in
linewithschoolpolicy2.3 Coordinatethecontentandpublishingofdocu-
mentsinaccordancewiththebrief2.4 Organise trips, events, placements, second-
mentsorwork experience in accordancewiththebrief
2.5 Maintainfacilitiestotherequiredstandard2.6 Adhere to organisational policies and proce-
dures,andlegalandethicalrequirementswhenprovidingadministrativeservices
3 Be able to operate school administrativesystemsandprocedures
3.1 Maintainaccuraterecords3.2 Maintainthecurrencyofregisters,licencesand
contracts3.3 Presentreportsandstatisticalreturnsontime
intheagreedformat3.4 Selectanalysisandevaluation techniques that
are appropriate to the purpose of the reportandthenatureoftheinformation
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Administerparkingandtrafficchallenges,representationsandcivilparkingappeals
Unit No: F/506/1920Level: 3GLH: 31Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoadministerparkingtrafficchallenges,representationsandcivilparkingappeals.Uponcompletionofthisunit,learnerswillhaveanunder-standingoftheadministrationofparkingandtrafficchallenges.Learnerswillbeabletoprocessthereceiptof,andrespondto,challenges,representationsandCivilParkingNoticeappeals.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand theadministrationofparkingandtrafficchallenges
1.1 Explain theprovisionsandconstraintsof rele-vantlegislation,codesofpractice,TrafficRegu-lationOrdersandtheDataProtectionAct
1.2 Explain how to access, use and interpret theinformationneededtoprocesschallenges,rep-resentationsandCivilParkingNotice(CPN)ap-peals
1.3 Evaluate the importance of keeping accurateanduptodaterecordsofinformationanddeci-sions
1.4 Explainhowtovalidate information in thead-ministrationofparkingandtrafficchallenges
1.5 Explainthefeaturesanduseofspecialistsoft-ware toprocessandrecordchallenges, repre-sentationsandtrafficchallenges
1.6 Explain the typesof internal evidenceneededtosupportreliabledecisionsfortheadministra-tionofparkingandtrafficchallenges
1.7 Explainwhenandwhyitmaybeappropriatetoreactivatetheenforcementprocess
2 Beabletoprocessthereceiptofchalleng-es,representationsandCPNappeals
2.1 Recordthereceiptofwrittenchallenges,repre-sentationsandCPNappeals
2.2 Confirmthattheinformationiscomplete,accu-rate,consistentandvalid
2.3 Decidewhethertoalloworupholdtheappealagainstrecognisedeligibilitycriteria
2.4 Provideaccurateadviceandinformationontheprogressandoutcomeofthecase
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Administerparkingandtrafficchallenges,representationsandcivilparkingappeals
3 Be able to respond to challenges, repre-sentationsandCPNappeals
3.1 Confirmthattheinformationiscomplete,accu-rate,consistentandvalid
3.2 Suspendtheenforcementprocesswhilecasesarebeinginvestigated
3.3 Obtain additional evidence where gaps areidentified
3.4 Seekappropriateadviceoncasesbeyondtheirlevelofauthority
3.5 Refer cases beyond their level of authority totherightperson
3.6 Inform customers of the decision and possi-ble coursesofaction theycan takewithin theagreedtimescale
3.7 Adhere to organisational policies and proce-dures,andlegalandethicalrequirementswhenrespondingtochallenges,representationsandCPNappeals
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: AdministerstatutoryparkingandtrafficappealsUnit No: R/506/1923Level: 3GLH: 42Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoadministerstatutoryparkingandtrafficappeals.Uponcompletionofthisunit,learnerswillhaveanunderstandingoftheadministrationofstatutoryparkingandtrafficappeals.Learnerswillbeabletoapplythisknowledgewhenpreparingcaseevidenceforstatutoryparkingandtrafficappeals,investigatingcases,andcontestingstatutoryparkingandtrafficappeals.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the administration of statu-toryparkingandtrafficappeals
1.1 Explaintherequirements,rulesandconstraintsofrelevantlegislation,codesofpracticeandtheDataProtectionAct
1.2 Explainthegroundsonwhichsomeonemayap-pealandonwhichtheymayfileastatementoftruth
1.3 Explaintheevidenceneededtocarryoutanin-vestigation
1.4 Explain how to validate information for statu-toryparkingandtrafficappeals
1.5 Explain the requirements for preparing andpresentingacasesummary
1.6 Explainthepreparationsandcodesofconductrelating to attending a hearing for statutoryparkingandtrafficappeals
1.7 Describetheactionsneededtocloseacaseandrefundfees
1.8 Explainwhoneeds tobe informedof theout-comesofastatutoryappealandwhy
1.9 Explain the features of specialist software toprocessandrecordstatutoryappeals
1.10 Explainthepotentialconsequencesofnotact-ingwithinthegivendeadline
1.11 Explain when and why an appeal may be re-ferredbyanadjudicatortoanindependentper-sontoconsidermitigation
1.12 Explain the actions needed to reactivate therecovery process after the failure of statutoryparkingandtrafficappeals
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Administerstatutoryparkingandtrafficappeals2 Beabletopreparecaseevidenceforstat-
utoryandparkingappeals2.1 Recordthereceiptofstatutoryappealnotifica-
tionsorrevocationorders2.2 Confirm that the information is accurate and
consistent2.3 Notifytherightpersonofanydiscrepancies2.4 Meettherequirementsofthedeadline
3 Beableto investigatecasesforstatutoryappeals
3.1 Confirmthattheinformationsuppliedisaccu-rate,validandreliable
3.2 Obtain additional evidence where gaps areidentified
3.3 Refercasesbeyondtheirownlevelofauthoritytotherightperson
3.4 Makeandrecorddecisionsinstatutoryappealcasesonthebasisoftheevidenceprovided
3.5 Keeptheadjudicatorandappellantorrespond-entinformedofprogressandoutcomes
3.6 Adhere to organisational policies and proce-dures,andlegalandethicalrequirementswheninvestigatingcasesforstatutoryappeals
4 Beable tocontest statutoryparkingandtrafficappeals
4.1 Prepareacasesummaryinaccordancewithor-ganisationalguidelinesandcodesofpractice
4.2 Collate,labelandpresentdocumentationintheformatrequiredbytheappealsservice
4.3 Respondpromptlytorequestsforfurtherinfor-mation
4.4 Informeveryonewhoneedstoknowoftheout-comesofastatutoryappeal
4.5 Keepaccuraterecordsofinformationanddeci-sionsmade
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: AdministerparkingandtrafficdebtrecoveryUnit No: T/506/1932Level: 3GLH: 35Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoadministerparkingandtrafficdebtrecovery.Uponcompletionofthisunit,learnerswillhaveanunderstandingoftheparkingandtrafficdebtrecoveryprocessandlearnerswillbeabletoapplythisknowledgewhenadministeringthepark-ingandtrafficdebtrecoveryprocess.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheparkingandtrafficdebtre-coveryprocess
1.1 Explaintherequirements,rulesandconstraintsofrelevantlegislation,codesofpracticeandtheDataProtectionAct
1.2 Explainthecriteria,policyandproceduresrelat-ingtodebtrecovery
1.3 AnalysetheroleoftheTrafficEnforcementCen-treandmagistrate’scourtinthedebtrecoveryprocess
1.4 Explaintherequirementsofdebtrecoverydoc-umentation
1.5 Explainthefeaturesandbenefitsofdifferentin-vestigationtechniques
1.6 Explainwhoneeds tobe informedof theout-comesofthedebtrecoveryprocessandwhy
1.7 Explaintheactionstobetakenateachstageofthedebtrecoveryprocess
1.8 Explainthepotentialconsequencesofaninad-equateaudittrail
1.9 Explaintheactionsneededtocloseadebtre-coverycase
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Administerparkingandtrafficdebtrecovery2 Beabletoadministertheparkingandtraf-
ficdebtrecoveryprocess2.1 Monitorthequalityofthedatatoberegistered
at the Traffic Enforcement Centre or magis-trates’court
2.2 Servedebtrecoverydocumentation inaccord-ance with organisational policy and relevantlegislation
2.3 Prepare case evidence in accordancewith or-ganisationalpolicyandrelevantlegislation
2.4 Make decisions on the basis of the evidencewithinthelimitsoftheirownauthority
2.5 Inform everyone who needs to know of theprogressandoutcomesofthecase
2.6 Monitor the performance of debt recoveryagents
2.7 Take prompt action in the event of problemsarisinginthedebtrecoveryprocess
2.8 Keep accurate and up-to-date records of ac-tionsanddecisionstaken
2.9 Adhere to organisational policies and proce-dures,andlegalandethicalrequirementswhenadministering the parking and traffic debt re-coveryprocess
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: AdministerlegalfilesUnit No: J/506/1935Level: 3GLH: 31Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoadministerlegalfiles.Uponcompletionofthisunit,learnerswillhavedevelopedanunderstandingoftheadministrationoflegalfilesandwillbeabletomaintain,close,andarchivealegalfile.LearningOutcomeThelearnerwill:
AssessmentCriterionThelearnercan:
1 Understandtheadministrationoflegalfiles 1.1 Explaintheadministrativerequirementsofthedifferentlegalareasbeingadministered
1.2 Explain the scope and limits of their own re-sponsibilitiesandauthority
1.3 Explain therequirementsof thedutyofconfi-dentiality
1.4 Explain the use of specialist software forprocessinglegalcases
1.5 Explain the potential consequences of inade-quateorinaccuraterecordkeeping
1.6 Describetheorganisationalandregulatorypur-poseandnatureofdifferent legal checks andsearches
1.7 Explain theorganisationaland regulatorypur-poseofaclientcareletter
1.8 Explainhowrecordsoftimespentonworkareused
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Administerlegalfiles2 Beabletomaintainalegalfile 2.1 Confirmtheinformationonfileiscomplete,ac-
curateandvalid2.2 Processmoneyreceivedfromclientsinaccord-
ance with organisational and regulatory re-quirements
2.3 Keep fee-earners informed of actions taken,progress,developmentsandproblems
2.4 Takeactiontoensurethatfilesarecorrectlyla-belledanddatedincludingsummariesoftheircontents
2.5 Generate correspondence that conform withtherequirementsofhousestyle
2.6 Recordalltimespent,costsanddisbursementsaccurately
2.7 Generate accurate bills that conformwith or-ganisationalandregulatoryrequirements
2.8 Adhere to organisational policies and proce-dures,andlegalandethicalrequirementswhenmaintainingalegalfile
3 Beabletocloseandarchivealegalfile 3.1 Addressanyoutstandingissuesforalegalfile3.2 Prepareaccuratefinalbills inaccordancewith
organisationalandregulatoryrequirements3.3 Takeactiontoensurethatclosedfilescontain
allthenecessarydocumentation3.4 Confirm whether any documents need to be
added to the firm’s precedent, knowledge ordatabank
3.5 Close files in accordance with organisationalstandards and procedures when the accountshowsanilbalance
3.6 Archivefiles inaccordancewithorganisationalandregulatoryrequirements
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: BuildlegalcasefilesUnit No: L/506/1936Level: 3GLH: 32Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtobuildlegalcasefiles.Uponcompletionofthisunit,learnerswillunderstandhowto,andbeableto,buildlegalcasefiles.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhowtobuildalegalcasefile 1.1 Explain the administrative requirements of thedifferentlegalareasbeingadministered
1.2 Explainthescopeandlimitsoftheirownrespon-sibilitiesandauthority
1.3 Explain the requirements of the duty of confi-dentiality
1.4 Explainhowtoidentifyshortfallsinevidenceandmaterials
1.5 Explainthefeaturesandusesofdifferentinter-viewingtechniques
1.6 Explaintheuseofspecialistsoftwareforprocess-inglegalcases
1.7 Explainhowtoaccessandusesourcesofinfor-mationandevidence
1.8 Explainthepotentialconsequencesofnotmeet-ingdeadlineswhenbuildingalegalcasefile
2 Beabletobuildcasefiles 2.1 Identifygapsinevidenceandmaterialsneeded2.2 Carryoutinterviewsinaccordancewiththeprin-
ciplesofbestpracticeincommunicationandin-terviewing
2.3 Obtainevidenceandmaterialsneeded tocom-pletethefile
2.4 Generate correspondence that conforms withthehousestyleandregulatoryrequirements
2.5 Submitcasesontimeinlinewithinternalandex-ternaldeadlines
2.6 Complete follow-up actions in accordancewiththeinstructions
2.7 Adhere to organisational policies and proce-dures,andlegalandethicalrequirementswhenbuildingcasefiles
UnitTitle: ManagelegalcasefilesUnitNo: Y/506/1936
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: BuildlegalcasefilesUnit No: L/506/1936Level: 3GLH: 32Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtomanagelegalcasefiles.Uponcomple-tionofthisunit,learnerswillunderstandhowto,andbeableto,managelegalcasefiles.LearningOutcomeThelearnerwill:
AssessmentCriterionThelearnercan:
1 Understand the management of legalcasefiles
1.1 Explain the administrative requirement of thedifferentlegalareasbeingadministered
1.2 Explainthescopeandlimitsoftheirownrespon-sibilitiesandauthority
1.3 Explainrequirementsofthedutyofconfidential-ity
1.4 Describethestructure,formatandcontentsofacasefile
1.5 Explainhowtovalidateinformationwhenman-agingalegalcasefile
1.6 Explaintherequirementsofprocessingappeals1.7 Explainthepotentialconsequencesofnotmeet-
inginternalandexternaldeadlineswhenmanag-ingalegalcasefile
2 Beabletomanagecasefiles 2.1 Plan the management of a case file to meetdeadlines
2.2 Identifythelocationofrequireddocumentsandmaterials
2.3 Takeactiontoensurethefilecontainsaccurateandup-to-dateinformation,documentsandma-terialsandissecure
2.4 Take action to ensure court bundles are pre-paredcorrectly
2.5 Generate correspondence and documents thatconform with the requirements of house styleandlegalandproceduralrequirements
2.6 Submitdocumentsontime2.7 Processandrecordthehearingoutcomesinac-
cordancewithorganisationalandproceduralre-quirements
2.8 Closeandarchivefilesinaccordancewithorgan-isationalandregulatoryrequirements
2.9 Keep fee-earners informed of actions taken,progress,developmentsandproblems
2.10 Adhere to organisational policies and proce-dures,andlegalandethicalrequirementswhenmanagingcasefiles
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ManageanofficefacilityUnit No: K/506/1944Level: 3GLH: 21Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtomanageanofficefacility.Uponcomple-tionofthisunit,learnerswillhavedevelopedanunderstandingofthemanagementofanofficefacilityandwillbeabletoapplythiswhenmanagingandmaintaininganofficefacility.LearningOutcomeThelearnerwill:
AssessmentCriterionThelearnercan:
1 Understand themanagementofanofficefacility
1.1 Explain the requirements of establishing andimplementingofficemanagementprocedures
1.2 Explain how to manage the effectiveness ofworkandsystems
1.3 Explain how to manage any constraints at-tachedtoofficefacilitiesandrelatedbudgets
1.4 Explainthefactorstobetakenintoaccountinthe design of office systems, procedures andguidancedocuments
1.5 Explain how to create an environment that isconducivetoproductivework
2 Beabletomanageandmaintainanofficefacility
2.1 Maintain equipment and consumables toagreedlevels
2.2 Establishtoevaluatetheeffectivenessofofficesystemsandprocedures
2.3 Reviewtheeffectivenessofofficesystemsandprocedures to meet users’ needs, adaptingthemtomeetchangingdemands
2.4 Manage themaintenanceof office equipmenttomeetusers’needsandexpectations
2.5 Manageeffectiverelationshipswithsuppliers2.6 Takeactiontoensurethatadministrativeserv-
icesareprovidedtoagreedstandards
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: AnalyseandpresentbusinessdataUnit No: J/506/1935Level: 3GLH: 24Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoanalyseandpresentbusinessdata.Uponcompletionofthisunit,learnerswillhavedevelopedanunderstandingoftheanalysisandpres-entationofbusinessdata.Learnerswillbeabletoanalysebothquantitativeandqualitativebusinessdataandwillalsobeabletopresentthisanalysisappropriately.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheanalysisandpresentationofbusinessdata
1.1 Explaintheusesandlimitationsofprimaryandsecondarydata
1.2 Explaintheusesandlimitationsofquantitativeandqualitativedata
1.3 Evaluatethe issuesrelatingtothevalidityandreliabilityofdataanditsanalysis
1.4 ExplaintheuseofITtoolstocarryoutresearch1.5 Assesstherisksattachedtomakingjudgments
basedonlimitedorunrepresentativesamples1.6 Assess the risks attached to generalising re-
searchfindings1.7 Explain different formats and techniques for
thepresentationoftheanalysis2 Beabletoanalysequantitativeandqualita-
tivebusinessdata2.1 Agreetheparametersoftheanalysis2.2 Clarifyanyethicalrequirementsoftheanalysis2.3 Organisethedatainawaythatwillfacilitateits
analysis2.4 Selectvalidandreliabledataanalysismethods
andtechniquesthatareappropriatetothedataandanalysisobjectives
2.5 Apply analytical techniques that are appropri-atetothepurposeoftheresearchandthena-tureofthedata
2.6 Confirmtheaccuracyofdataanalysisandmakenecessaryadjustments
2.7 Drawconclusionsthatarevalidandsupportedbyevidence
3 Beabletopresenttheanalysisofbusinessdata
3.1 Present data in the agreed reporting formatandhousestyle
3.2 Acknowledgethelimitationsoftheanalysis3.3 Referencedatasources
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ProducebusinessdocumentsUnit No: Y/506/1809Level: 2GLH: 24Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoproducebusinessdocuments.Uponcompletionofthisunit,learnerswillbeabletoprepareanddistributebusinessdocuments.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhowtopreparebusinessdoc-uments
1.1 Explain the requirements for language, tone,image and presentation for different docu-ments
1.2 Explainhowtointegrateimagesintodocuments1.3 Describehowcorporateidentity impactsupon
documentproduction1.4 Explain the requirements of data protection,
copyright and intellectual property legislationrelatingtodocumentproduction
1.5 Describeorganisationalproceduresforversioncontrol
1.6 Describesecurityrequirementsrelatingtodoc-umentproduction
2 Beabletopreparebusinessdocuments 2.1 Identify the purpose, audience, content, style,formatanddeadlinesofadocument
2.2 Usedocumentproductionresourcesinlinewithorganisationalguidelines
2.3 Usecorrectgrammar,spelling,punctuationandsentencestructure
2.4 Produce documents that meet the require-mentswithintheagreedtimescale
3 Beabletodistributebusinessdocuments 3.1 Providefinaldocumentsintheappropriateme-diumforauthorisedreaders
3.2 Specify restrictionsanddistribution lists inac-cordancewiththerequirements
3.3 Maintain the requirements of security in theproduction, distribution and storage of docu-ments
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title:Storeandretrieveinformation
Unit No: R/506/1811Level: 2GLH: 19Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtostoreandretrieveinformation.Uponcompletionofthisunit,learnerswillbeabletogather,storeandretrieveinformation.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand information storage and re-trieval
1.1 Describe systems and procedures for storingandretrievinginformation
1.2 Outline legal andorganisational requirementsforinformationsecurityandretention
1.3 Explainhowtocreatefilingsystemstofacilitateinformationidentificationandretrieval
1.4 Explainhowtousedifferentsearchtechniquestolocateandretrieveinformation
1.5 Describewhattodowhenproblemsarisewhenstoringorretrievinginformation
2 Beabletogatherandstoreinformation 2.1 Gather the information required within theagreedtimescale
2.2 Store files and folders in accordance with or-ganisationalprocedures
2.3 Storeinformationinapprovedlocations2.4 Adhere to organisational policies and proce-
dures,legalandethicalrequirements3 Beabletoretrieveinformation 3.1 Confirminformationtoberetrievedanditsin-
tendeduse3.2 Retrieve the required information within the
agreedtimescale
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ProduceminutesofmeetingsUnit No: Y/506/1812Level: 2GLH: 13Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoproduceminutesofmeetings.Uponcompletionofthisunit,learnerswillbeabletotakenotesofmeetingsandthenproduceminutesofmeetings.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhowtotakeminutes 1.1 Explain thepurposeofdifferent typesofmin-utesandothermeetingrecords
1.2 Explain the legal requirements of formalmin-utes
1.3 Describe organisational conventions for pro-ducingminutes
1.4 Describeresponsibilitiesoftheminutetakerinameeting
1.5 Explainwhy it is important tomaintain confi-dentialityofmeetings,discussionsandactions
1.6 Explainwhyit isnecessarytorecordwhopro-posedandsecondedsuggestionsandchanges
2 Beabletotakenotesofmeetings 2.1 Take accurate notes of the attendance, pro-ceedings, areas of discussion and agreed ac-tionsofmeetings
2.2 Recordallocatedresponsibilitiesforagreedac-tions
3 Beabletoproduceminutesofmeetings 3.1 Transcribenotesaccurately intomeetingmin-utes using correct grammar, punctuation andsentencestructureandintheagreedstyle
3.2 Includeagreedattachmentsorappendices3.3 Obtainapprovalforthefinaldocuments3.4 Distribute minutes to the agreed distribution
list3.5 Maintaintherequirementsofconfidentiality
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: HandlemailUnit No: D/506/1813Level: 2GLH: 15Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtohandlemail.Uponcompletionofthisunit,learnerswillbeabletodealwithbothincomingandoutgoingmail.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhowtodealwithmail 1.1 Explainhowtodealwith‘junk’mail1.2 Describewhat todo in theeventofproblems
arisingwhendealingwithincomingoroutgoingmail
1.3 Describehowtooperateafrankingmachine1.4 Explainhow topreparepackages fordistribu-
tion1.5 Stateorganisationalpoliciesandprocedureson
mail handling, security and theuseof courierservices
1.6 Explaintheprocessforreportingsuspiciousordamaged items in accordance with organisa-tionalprocedures
2 Beabletodealwithincomingmail 2.1 Sort incomingmail in line with organisationalprocedures
2.2 Distribute incomingmail and packages to therightpeopleaccordingtotheagreedschedule
2.3 Dealwithincorrectlyaddressedand‘junk’mailinaccordancewithorganisationalprocedures
3 Beabletodealwithoutgoingmail 3.1 Organise the collection of outgoing mail andpackagesontime
3.2 Identifythebestoptionfordispatchingmailac-cordingtotherequireddegreeofurgency,sizeandvalueoftheitem
3.3 Dispatchoutgoingmailontime
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PreparetextfromshorthandUnit No: M/506/1816Level: 2GLH: 46Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtopreparetextfromshorthand.Uponcompletionofthisunit,learnerswillbeabletouseshorthandtopreparetext.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhowtouseshorthandtocre-atetext
1.1 Explain the importanceofconfirming thepur-poseofthetextandintendedaudience
1.2 Describe techniques that may be used whentakingshorthandnotes
1.3 Explaintheconsequencesofincorrectspelling,punctuationandgrammarandsentencestruc-ture,andinaccuratecontent
1.4 Explain how technology features can help tocreate,formatandchecktheaccuracyoftext
1.5 Describe thewaysof checkingproduced textsforaccuracyandcorrectness
1.6 Describeorganisationalproceduresforthestor-age,securityandconfidentialityofinformation
2 Understandhowtouseshorthandtopre-paretext
2.1 Agree the purpose, format and deadlines fortexts
2.2 Takedictationusingshorthandatthespeedre-quiredbytheorganisation
2.3 Inputandformattextfromshorthandnotes2.4 Checkthattextisaccurateandthemeaningis
clearandcorrect2.5 Storetextsandoriginalnotessafelyandsecure-
lyfollowingorganisationalprocedures2.6 Presenttextsintherequiredformatsandwith-
intheagreedtimescales
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PreparetextfromrecordedaudioinstructionUnit No: T/506/1817Level: 2GLH: 19Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtopreparetextfromrecordedaudioinstruction.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandthepreparationoftextfromrecordednotes
1.1 Explaintheimportanceofconfirmingthepurposeofthetextandintendedaudience
1.2 Describethemainfeaturesofthedifferenttypesoftechnologythancanbeusedforplayingbackrecordings
1.3 Explainhowdifferentspeakingstylesofthosegivingdictationcanaffectoutputs
1.4 Explaintheconsequencesofincorrectspelling,punctuation,grammarandsentencestructure,andinaccuratecontent
1.5 Describethewaysofcheckingproducedtextsforaccuracyandcorrectness
1.6 Describetheorganisationalproceduresforthestorage,securityandconfidentialityofinformation
2 Beabletopreparetextfromrecordednotes
2.1 Agreethepurpose,formatanddeadlinesfortexts
2.2 Inputtheformattextfromaudiorecording2.3 Checkthattextisaccurateandthemeaningis
clearandcorrect2.4 Storetextsandoriginalrecordingssafelyand
securelyfollowingorganisationalprocedures2.5 Preparetextsintherequiredformatsand
withintheagreedtimescales
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: MaintainandissuestationeryandsuppliesUnit No: Y/506/2295Level: 2GLH: 18Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtomaintainandissuestationeryandsup-plies.Uponcompletionofthisunit, learnerswillbeabletomaintainandissuestocksofstationeryandsupplies.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandthemaintenanceofstationeryandsupplies
1.1 Describetheorganisationalpolicies,proceduresandlevelsofauthorityinmaintainingsupplies
1.2 Explainhow tocarryouta stockcheckof sta-tionery
1.3 Describethetypesofproblemsthatmayoccurwithdeliveriesandstockitems
1.4 Explainhow todealwithproblems thatoccurwithdeliveriesandstockitems
1.5 Explain the factors to take into accountwhenorderingstationery
1.6 Explainthebenefitsandlimitationsofdifferentpotential suppliers, against organisational re-quirements
1.7 Explainhowtocalculatequantitiesofstationeryandsuppliestobeordered
1.8 Describehowtodisposeoforrecyclewaste2 Be able to maintain stocks of stationery
andsupplies2.1 Maintain stocks of stationery and supplies at
therequiredlevels2.2 Maintain the requirements of storage and se-
curity2.3 Carryout stock checks in accordancewithor-
ganisationalpoliciesandprocedures2.4 Chaseuplateorincorrectorderswithsuppliers
3 Be able to issue stock of stationery andsupplies
3.1 Issue stationery and supplies in accordancewithorganisationalrequirements
3.2 Maintainup-to-daterecordsofstockissued,re-ceivedandinstorage
3.3 Dealwithunwantedordamagedstationeryandsuppliessafely
3.4 Recommendways inwhich thesystem for re-ceivingandissuingstockcouldbeimproved
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ContributetotheorganisationofaneventUnit No: L/506/1869Level: 2GLH: 23Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtocontributetotheorganisationofanevent.Uponcompletionofthisunit, learnerswillbeabletocarryoutpre-eventactions,setupaneventandthencarryoutpost-eventactions.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandeventorganisation 1.1 Explaintheroles,responsibilitiesandaccount-abilitiesofindividualsinvolvedintheevent
1.2 Explain the purpose and features of differenttypesofevents
1.3 Describethetypeofresourcesneededfordif-ferenttypesofevents
1.4 Describe the different needs attendees mayhaveandhowtomeetthese
1.5 Explaintherequirementsofhealth,safetyandsecuritywhenorganisingevents
1.6 Describethetypesofproblemsthatmayoccurduringeventsandhowtodealwiththem,
2 Beabletocarryoutpre-eventactivities 2.1 Identifyvenuerequirementsforanevent2.2 Obtainresourceswithintheagreedtimescales2.3 Distribute pre-event documentation to dele-
gatesinaccordancewiththeeventplan2.4 Co-ordinate attendee responses within the
agreedtimescale2.5 Identify any special requirements of event at-
tendees3 Beabletosetupanevent 3.1 Setuplayoutandresourcesinaccordancewith
theeventplan3.2 Confirmthatallidentifiedresourcesareinplace
andmeetrequirements3.3 Behave inawaythatmaintainsorganisational
valuesandstandards4 Beabletocarryoutpost-eventactions 4.1 Ensure the venue is restored to the required
conditionsinaccordancewiththetermsofthecontract
4.2 Carryoutfollow-upactionsinaccordancewiththe event plan and agreements made at theevent
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: OrganisebusinesstraveloraccommodationUnit No: D/506/1875Level: 2GLH: 23Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoorganisebusinesstraveloraccom-modation.Uponcompletionofthisunit,learnerswillbeabletoresearchbusinesstraveloraccom-modationoptionsforothers,andthenusetheoutcomesofthatresearchtomakebusinessortravelarrangementsforothers.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the organisation of businesstraveloraccommodationforothers
1.1 Explainanybudgetaryorpolicyconstraintsre-latingtobebusinesstraveloraccommodation
1.2 Describe financial arrangements relating tobusinesstraveloraccommodation
1.3 Explain how to make arrangements for visasandrelatedforeigntraveldocuments
1.4 Describe the procedures for obtaining or ex-changingforeigncurrency
2 Beable toresearchbusiness travelorac-commodationoptionsforothers
2.1 Identifydifferentsuppliersthatarecapablede-liveringtheservicesrequiredwithinbudget
2.2 Recommendtraveloraccommodationarrange-mentsthatbestmeettherequirements
2.3 Recommendsuppliersoftraveloraccommoda-tionthatbestmeettherequirements
3 Beabletomakebusinesstraveloraccom-modationarrangementsforothers
3.1 Confirmtherequirementsfortraveloraccom-modation
3.2 Agree arrangements that specify any limita-tions,prohibitionsorresponsibilitiesandwhichmeettherequirements
3.3 Prepareandissueitinerary/scheduledocumen-tation that reflect agreed arrangements accu-rately
3.4 Obtain travel or accommodation documenta-tionwithintherequiredtimescale
3.5 Confirm the acceptability of payments to bemadewithinthelimitsoftheirownauthority
3.6 Keepup-to-daterecordsoftraveloraccommo-dationarrangementsandagreedcommitments
3.7 Adhere to organisational policies and proce-dures, legal and ethical requirements whenmakingbusiness travel or accommodationar-rangementsforothers
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ProvideadministrativesupportformeetingsUnit No: H/506/1876Level: 2GLH: 28Credit: 4Unit details:Thisunitaims todevelop theknowledgeandskills required toprovideadministrativesupport formeetings.Uponcompletionofthisunit,learnerswillbeabletomakeadministrativepreparationsformeetingsandalsosupporttheadministrationofmeetings.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the administration of meet-ings
1.1 Describethepurposeofthemeetingandwhoneedstoattend
1.2 Explainwhyitisimportanttohaveaminimumnumberofattendeesforameeting
1.3 Explainways toachievemaximumattendanceatmeetings
1.4 Explain the access, health, safety and securityrequirementsrelatingtomeetings
1.5 Explainhowtosetuptheresourcesneededforameeting
1.6 Explaintheresponsibilitiesofthemeetingchairandmeetingsecretary
1.7 Explain thedifferencebetween formaland in-formalmeetings
1.8 Explain the legal implications of formalmeet-ings
2 Be able to make administrative prepara-tionsformeetings
2.1 Bookmeetingvenue,resources,andfacilitiesinaccordancewiththebrief
2.2 Collatedocumentsneededforameeting2.3 Distributemeeting invitations,documentsand
othermeeting-relatedrequirementswithinthetimescale
2.4 Confirmmeetingattendeesandanyspecialre-quirements
3 Be able to support the administration ofmeetings
3.1 Takeactiontoensurethattheequipmentallo-catedforuseatameetingfunctionscorrectly
3.2 Providesupporttomeetingsinaccordancewithrequests
3.3 Ensure the venue is restored to the requiredconditionsafterthemeeting
3.4 Distribute meeting records promptly to theagreeddistributionlist
3.5 Carryoutany follow-upactions inaccordancewiththebrief
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: AdministerhumanresourcerecordsUnit No: T/506/1879Level: 2GLH: 28Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoadministerhumanresourcerecords.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the administration of humanresource(HR)records
1.1 ExplainwhatHR-related informationneeds tobekeptandwhy
1.2 ExplaintherelationshipofHRtootherpartsofanorganisation
1.3 Describethe impactofotherorganisationsonHRactivities
1.4 Describethefeaturesandusesoforganisation-alsystemsformanaginghumanresourceinfor-mation
1.5 Explain the requirements of confidentiality,dataprotectionandsystemsecurity
1.6 Describetheinformationtobeprovidedfordif-ferentmanagementreports
1.7 Explainthe limitsoftheirownauthority inad-ministeringHRrecords
1.8 Explain the implications of not keeping HRrecordsup-to-date
1.9 Explaintheactionstobetakenintheeventofproblems arising or incomplete or inaccuratedata
2 BeabletoadministerHRinformation 2.1 KeepHRrecordsup-to-date2.2 Processdatainaccordancewithorganisational
procedures2.3 Provide informationwithin the limits of confi-
dentiality2.4 Adhere to organisational policies and proce-
dures,legalandethicalrequirements
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: AdministertherecruitmentandselectionprocessUnit No: T/506/1879Level: 2GLH: 25Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoadministertherecruitmentandselec-tionprocess.Uponcompletionofthisunit, learnerswillbeabletoadministertherecruitmentandselectionprocess.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtherecruitmentandselectionprocess
1.1 Explain the different administrative require-mentsofinternalandexternalrecruitment
1.2 Describe the uses of a job description and apersonspecification
1.3 Explaintheadministrativerequirementsofdif-ferentmethodsofselection
1.4 Explain the requirements of different pre-em-ploymentcheckstobecarriedout
1.5 Explainwhatinformationneedstobecommu-nicated to successful and unsuccessful appli-cantsateachstageoftherecruitmentandse-lectionprocess
1.6 Explain the requirements of confidentiality,dataprotectionandsystemsecurity
2 Beabletoadministertherecruitmentproc-ess
2.1 Check that the job or role details are correctandareinaccordancewiththebrief
2.2 Placejobadvertisementsintheagreedmediainaccordancewiththetimescales
2.3 Record applicant responses within the times-cale
2.4 Provide requested information to applicantsinaccordancewithorganisationalpoliciesandprocedures
2.5 Adhere to organisational policies and proce-dures,legalandethicalrequirements
3 Beabletoadministertheselectionprocess 3.1 Inviteshortlistedapplicantstoparticipateintheselectionprocessinaccordancewithorganisa-tionalprocedures
3.2 Co-ordinateselectionarrangements inaccord-ancewiththebrief
3.3 Carryoutagreedpre-employmentcheckswith-intheagreedtimescale
3.4 Informapplicants of theoutcomeof their ap-plicationinaccordancewithorganisationalpoli-ciesandprocedures
3.5 Keepselectionrecordsup-to-date
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: AdministerparkingdispensationsUnit No: R/506/1887Level: 2GLH: 25Credit: 3Unit details:This unit aims todevelop the skills and knowledge required to administer parkingdispensations.Uponcompletionofthisunit,learnerswillbeabletoprocessapplicationsforparkingdispensationsandissueparkingdispensations.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand theadministrationofparkingdispensations
1.1 Explain the scope and limits of their own re-sponsibilities and authority in issuing parkingdispensations
1.2 Describethelegalandregulatoryrequirementsrelatingtoparkingdispensations
1.3 Describetheparkingdispensationeligibilitycri-teriaandchecks
1.4 Describeorganisationalsecurityandanti-fraudpolicies,proceduresandprocesses
1.5 Describethefeaturesofsoftwaretomanagetheissuesofpermits,seasontickets,suspensions,dispensationsorwaiversandbluebadges
1.6 Explainwheretogoforhelpwhendealingwithparkingdispensations
2 Beabletoprocessapplicationsforparkingdispensations
2.1 Advise customers of the eligibility criteria forparkingdispensations
2.2 Determine whether customers are eligible bymatchingthecasetothecriteria
2.3 Clarify any areas of doubt or confusion withcustomers
2.4 Carry out relevant checks in accordance withorganisational procedures and legislative pro-cedures
2.5 Recordthereasonsforthedecisionastowheth-erornottograntparkingdispensations
2.6 Maintain the requirements of confidentialityanddataprotection
3 Beabletoissueparkingdispensations 3.1 Communicate the decision and return relatedpaperwork on parking dispensations to cus-tomers inaccordancewithorganisationalpro-cedures
3.2 Process payments and refunds in accordancewithorganisationalprocedures
3.3 Keeprecordsup-to-date3.4 Adhere to organisational policies and proce-
dures,legalandethicalrequirements
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: AdministerfinanceUnit No: R/506/1890Level: 2GLH: 28Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoadministerfinance.Uponcompletionofthisunit,learnerswillunderstandfinanceforadministratorsandwillbeabletoadministerfinance.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandfinanceforadministrators 1.1 Describeorganisationalhierarchyandlevelsofauthorityforfinancialtransactions
1.2 Explainorganisationalsystemsforsalesinvoic-ing,purchasing,paymentsandreceipts
1.3 Describetheuseofapurchaseorder, invoice,receiptsandexpenses
2 Beabletoadministerfinance 2.1 Recordincomeandexpenditureinaccordancewithorganisationalpoliciesandprocedures
2.2 Processpurchaseorders,invoicesorexpensesinaccordancewithorganisationalpoliciesandprocedures
2.3 Process outgoing payments to the correct re-cipient
2.4 Accept or allocate incoming payments in ac-cordancewithorganisationalpolicies
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: BuddyacolleaguetodeveloptheirskillsUnit No: M/506/1895Level: 2GLH: 19Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtobuddyacolleaguetodeveloptheirskills.Uponcompletionofthisunit,learnerswillbeabletodevelopaplantobuddyacolleagueandthenputthatplanintoactionbysupportingabuddycolleagueincarryingoutworkactivities.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhowtobuddyacolleague 1.1 Describewhatisexpectedofabuddy1.2 Explain techniques to give positive feedback
andconstructivecriticism1.3 Explain techniques toestablish rapportwitha
buddy2 Beabletoplantobuddyacolleague 2.1 Agreewhichaspectsofacolleague’sworkmay
benefitfrombuddying2.2 Confirmorganisationalrequirementsforstand-
ards of behaviour, presentation, communica-tionandperformanceofabuddycolleague
2.3 Agreeascheduleofmeetingsthatminimisedis-ruptiontobusiness
2.4 Agreespecific,measurable,achievable,realisticandtime-bound(SMART)buddyingobjectives
3 Beabletosupportabuddycolleaguecar-ryingoutworkactivities
3.1 Remain unobtrusive while a buddy colleaguecarriesouttheirwork
3.2 Provideexamplesofhowtocarryouttaskscor-rectly
3.3 Identify instances of good practice and areasforimprovementthroughobservation
3.4 Praise a buddy colleague on well completedtasks
3.5 Giveconstructivefeedbackonwaysinwhichabuddycouldimproveperformance
3.6 Offerabuddyhintsandtipsbasedonpersonalexperience
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title:Employeerightsandresponsibilities
Unit No: L/506/1905Level: 2GLH: 16Credit: 2Unit details:Thisunitaimstodeveloptheknowledgeneededtounderstandtheiremployeerightsandrespon-sibilities.Uponcompletionofthisunit,learnerswillhavedevelopedanunderstandingoftheroleoforganisationsandindustries,aswellasgaininganunderstandingandawarenessofemployers’ex-pectationsandemployees’rightsandobligations.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the roleoforganisationsandindustries
1.1 Explaintheroleoftheirownoccupationwithinanorganisationandindustry
1.2 Describecareerpathwayswithintheirorganisa-tionandindustry
1.3 Identify sources of information and advice onan industry, occupation, training and careerpathway
1.4 Describeanorganisation’sprinciplesofconductandcodesofpractice
1.5 Explain issuesofpublicconcernthataffectanorganisationandindustry
1.6 Describe the types, roles and responsibilitiesofrepresentativebodiesandtheirrelevancetotheirownrole
2 Understand employers’ expectations andemployees’rightsandobligations
2.1 Describetheemployerandemployeestatutoryrightsandresponsibilitiesthataffecttheirownrole
2.2 Describe an employer’s expectations for em-ployees’ standards of personal presentation,punctualityandbehaviour
2.3 Describe the procedures and documentationthatprotectrelationshipswithemployees
2.4 Identify sources of information and advice onemploymentrightsandresponsibilities
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Support environmental sustainability in a business envi-ronment
Unit No: R/506/1954Level: 4GLH: 38Credit: 4Unitdetails:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandtheprinciplesofsupport-ingenvironmentalsustainabilityandhowtoimplementbestpracticewithinabusinessenvironment.Uponcompletionofthisunit,learnerswillbeabletoputthisintopractice.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheprinciplessupportingenvi-ronmentalsustainability inabusinessen-vironment
1.1 Describecurrentlegislationinrelationtoenvi-ronmentalsustainabilityinabusinessenviron-ment
1.2 Explain government incentives that supportsustainabilityinabusinessenvironment
1.3 Analysetherelationshipbetweenenvironmen-talsustainabilityandcorporatesocialresponsi-bility
1.4 Explainthehealthandsafetyconsiderationsforenvironmental sustainability and waste man-agement
1.5 Explaintechniquestoevaluatetheimpactofanorganisation’senvironmentalandsustainabilitypoliciesandprocedures
2 Beabletoimplementbestpracticeinenvi-ronmentalsustainability inabusinessen-vironment
2.1 Identify the environmental standards that arerelevanttoanorganisation
2.2 Evaluate the impact of an organisation’s busi-nessonitsenvironment
2.3 Promotea cultureofefficient consumptionofenergy in line with an organisation’s energymanagementpolicies
2.4 Establish procedures to minimise waste andmaximisetherecyclingofmaterials
2.5 Establish procedures tomeet hazardouswsteregulations
2.6 Adhere to organisational policies and proce-dures,legalandethicalrequirementswhenim-plementingbestpracticeinabusinessenviron-ment
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ResolveadministrativeproblemsUnit No: D/506/1956Level: 4GLH: 56Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandtheprinciplesthatunder-pintheresolutionofadministrativeproblemsandtobeabletoidentifyadministrativeproblems.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the principles underpinningtheresolutionofadministrativeproblems
1.1 Evaluatetheeffectivenessofdifferenttypesofinformationonanadministrativefunction
1.2 Explainthebasisforselectingtools,techniquesand strategies to analyse administrative func-tions
1.3 Explain the constraintsattached to theuseofresources needed to resolve administrativeproblems
1.4 Explainhowtoapplyriskassessmentandman-agementtechniquestoidentifyandresolvead-ministrativeproblems
1.5 Analyse the effectiveness of different tech-niquesusedtoresolveadministrativeproblems
2 Beabletoidentifyadministrativeproblems 2.1 Collectinformationrelevanttotheadministra-tiveproblems
2.2 Useanalytical techniquesthatareappropriatetotheadministrativeproblem
2.3 Clarifywhetheranadministrativeproblemisre-current,intermittentorasoleinstance
2.4 Identifypatternsofissuesandproblems2.5 Identify the likely cause of an administrative
problem
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Resolveadministrativeproblems3 Beabletoresolveadministrativeproblems 3.1 Selectastrategythatisappropriateforthena-
ture,scale,seriousnessandpriorityof thead-ministrativeproblem
3.2 Developaplanthataddressestheadministra-tive problem whilst minimising disruption tobusiness
3.3 Identify success criteria that are capable ofmeasuring the effectiveness of solutions tosolveadministrativeproblems
3.4 Implementaproblem-solvingwithintheagreedtimescaleandconstraints
3.5 Takeactionevaluatetheeffectivenessofprob-lemsolvingactivities
3.6 Evaluate the effectiveness of problem solvingactivities
3.7 Adhere to organisational policies and proce-dures,legalandethicalrequirementswhenre-solvingadministrativeproblems
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PreparespecificationsforcontractsUnit No: H/506/1957Level: 4GLH: 23Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandtheprinciplesthatsupportthepreparationofspecificationsforcontracts.Uponcompletionofthisunit,learnerswillbeabletopreparespecificationforcontacts.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the principles supporting thepreparationofspecificationsforcontracts
1.1 Explainthescopeofcontractspecifications1.2 Explain the roles and interests of those who
shouldbeinvolvedinatenderprocess1.3 Analyse the legal implications of a range of
typesofcontractsandagreements1.4 Explaintherequirementsofconfidentialityand
dataprotection1.5 Evaluatetherisksassociatedwithprocurement
andtenderingprocesses1.6 Explainthebasisforthedesignofatendereval-
uationprocess2 Beable toprepare specifications for con-
tracts2.1 Confirm the requirements for the contract
specification2.2 Draft contract specifications thatmeet the re-
quirementsincludingpost-contractualrequire-ments
2.3 Specify the parameters of the contract in linewiththerequirements
2.4 Providesufficientinformationtoenablepoten-tialsupplierstodevelopproposalsthatareca-pableofmeetingthespecification
2.5 Define objective selection criteria to evaluatetenderproposals
2.6 Establishaselectionprocessthatmeetsorgani-sationalrequirements
2.7 Adhere to organisational policies, procedures,legalandethicalrequirementswhenpreparingspecificationsforcontracts
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PreparespecificationsforcontractsUnit No: H/506/1957Unit Title: PreparetextnotefromusingtouchtypingUnit No: K/506/1815Level: 2GLH: 26Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtopreparetextfromnotesusingtouchtyping.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhowtocreatetextfromnotes 1.1 Explain the importanceofconfirming thepur-poseofthetextandintendedaudience
1.2 Describetheproblemsthatmayoccurintran-scribingnoteswrittenbyothers
1.3 Explaintheconsequencesofincorrectspelling,grammar,punctuation,grammarandsentence,andinaccuratecontent
1.4 Explain how technology features can help tocreate, format and check the accuracy of thetext
1.5 Describeways of checking produced texts foraccuracyandcorrectness
1.6 Describeorganisationalproceduresforthestor-age,securityandconfidentialityofinformation
2 Beabletoproducetextusingtouchtyping 2.1 Agree the purpose, format and deadlines fortexts
2.2 Touch type textsat thespeedand levelofac-curacyrequiredbytheorganisation
2.3 Check the text isaccurateand themeaning isclearandcorrect
2.4 Storetextsandoriginalnotessafelyandsecure-lyfollowingorganisationalprocedures
2.5 Presenttextsintherequiredformatsandwith-intheagreedtimescales
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Promoteequality,diversityandinclusionintheworkplaceUnit No: T/506/1820Level: 3GLH: 15Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtopromoteequalitydiversityandinclu-sionintheworkplace.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the organisational aspectsof equality, diversity and inclusion in theworkplace
1.1 Explainthedifferencebetweenequality,diver-sityandinclusion
1.2 Explaintheimpactofequality,diversityandin-clusionacrossaspectsoforganisationalpolicy
1.3 Explainthepotentialconsequencesofbreachesofequalitylegislation
1.4 Describe nominated responsibilities within anorganisationforequality,diversityandinclusion
2 Understandthepersonalaspectsofequal-ity,diversityandinclusionintheworkplace
2.1 Explain the different forms of discriminationandharassment
2.2 Describe the characteristics of behaviour thatsupportsequality,diversityandinclusionintheworkplace
2.3 Explaintheimportanceofdisplayingbehaviourthatsupportsequality,diversityandinclusionintheworkplace
3 Beable to support equality, diversity andinclusionintheworkplace
3.1 Ensure colleagues are aware of their respon-sibilities forequality,diversityand inclusion intheworkplace
3.2 Identifypotentialissuesrelatingtoequality,di-versityandinclusionintheworkplace
3.3 Adheretotheorganisationalpoliciesandproce-dures,andlegalandethicalrequirementswhensupporting equality, diversity and inclusion intheworkplace
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ManageteamperformanceUnit No: A/506/1821Level: 3GLH: 21Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenunderstandingthemanagementofteamperformance,allocatingworkandmanagingcommunicationwithinateamLearning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandthemanagementofteamper-formance
1.1 Explain the use of benchmarks in managingperformance
1.2 Explain a range of quality management tech-niquestomanageteamperformance
1.3 Describe constraints on the ability to amendprioritiesandplans
2 Beabletoallocateandensurethequalityofwork
2.1 Identifythestrengths,competencesandexper-tiseofteammembers
2.2 Allocate work on the basis of the strengths,competencesandexpertiseofteammembers
2.3 Identifyareas for improvement in teammem-bers’performanceoutputsandstandards
2.4 Amendprioritiesandplans to takeaccountofchangingcircumstances
2.5 Recommendchangestosystemsandprocessestoimprovethequalityofwork
3 Beabletomanagecommunicationwithinateam
3.1 Explaintoteammembersthelinesofcommu-nicationandauthoritylevels
3.2 Communicate individual and team objectives,responsibilitiesandpriorities
3.3 Use communication methods that are appro-priatetothetopics,audienceandtimescales
3.4 Provide support to teammemberswhen theyneedit
3.5 Agreewithteammembersaprocessforprovid-ingfeedbackonworkprogressandanyissuesarising
3.6 Review the effectivenessof team communica-tionsandmakeimprovements
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Manageindividuals’performanceUnit No: J/506/1921Level: 3GLH: 20Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenmanagingindividualsperformanceandunderperformanceintheworkplace.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandthemanagementofunderper-formanceintheworkplace
1.1 Explaintypicalorganisationalpoliciesandpro-cedures on discipline, grievance and dealingwithunderperformance
1.2 Explain how to identify causes of underper-formance
1.3 Explain the purpose of making individualsaware of their underperformance clearly butsensitively
1.4 Explainhowtoaddressissuesthathamperindi-viduals’performance
1.5 Explainhowtoagreeacourseofactiontoad-dressunderperformance
2 Be able to manage individuals’ perform-anceintheworkplace
2.1 Agreewithteammembersspecific,measurable,achievable, realistic and time-bound (SMART)objectivesthataligntoorganisationalobjectives
2.2 Delegate responsibility to individuals on thebasisoftheirexpertise,competence,skillsandknowledge,anddevelopmentneeds
2.3 Apply motivation techniques to maintain mo-rale
2.4 Provide information, resources and on-goingmentoring to help individuals meet their tar-gets,objectivesandqualitystandards
2.5 Monitor individuals’ progress towards objec-tivesinaccordancewithagreedplans
2.6 Recognise individuals’ achievement of targetsandqualitystandards
2.7 Adhere to organisational policies, proceduresandlegalandethicalrequirementswhenman-agingindividuals’performanceintheworkplace
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Manageindividuals’developmentintheworkplaceUnit No: J/506/1922Level: 3GLH: 10Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoproduceperformanceappraisalsandbeabletosupportthedevelopmentofteammembers.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Beabletocarryoutperformanceapprais-als
1.1 Explain the purpose of performance reviewsandappraisals
1.2 Explaintechniquestoprepareforandcarryoutappraisals
1.3 Provideaprivateenvironmentinwhichtocarryouttheappraisals
1.4 Carryoutperformancereviewsandappraisalsinaccordancewithorganisationalpoliciesandprocedures
1.5 Provideclear,specificandevidence-basedfeed-backsensitively
1.6 Agree future actions that are consistent withappraisal findings and identified developmentneeds
2 Beabletosupportthelearninganddevel-opmentofindividualteammembers
2.1 Describe training techniques that can be ap-pliedintheworkplace
2.2 Analyse the advantages and disadvantages oflearning and development interventions andmethods
2.3 Explain organisational learning and develop-mentneedsatregularintervals
2.4 Review individuals’ learning and developmentneedsatregularintervals
2.5 Suggest learning anddevelopmentopportuni-tiesandinterventionsthatarelikelytomeetin-dividualandbusinessneeds
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ChairandleadmeetingsUnit No: Y/506/1924Level: 3GLH: 10Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoleadandchairmeetings.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Beabletopreparetoleadmeetings 1.1 Identifythetype,purpose,objectives,andback-groundtoameeting
1.2 Identify those individuals expected, and thoserequiredtoattendameeting
1.3 Prepare for any formal procedures that applytoameeting
1.4 Describewaysofminimisinglikelyproblemsinameeting
1.5 Takeactiontoensurethatmeetingdocumenta-tionispreparedcorrectlyanddistributedtotheagreedpeoplewithintheagreedtimescale
2 Beabletochairmeetings 2.1 Followbusinessconventions intheconductofameeting
2.2 Facilitate meetings so that everyone is in-volvedandtheoptimumpossibleconsensusisachieved
2.3 Managetheagendawithinthetimescaleofthemeeting
2.4 Summarise the agreed actions, allocated re-sponsibilities, timescales and any future ar-rangements
3 Beabletodealwithpost-meetingmatters 3.1 Takeactiontoensurethataccuraterecordsofameetingareproducedanddistributedintheagreedformatandtimescale
3.2 Takeactiontoensurethatpost-meetingactionsarecompleted
3.3 Evaluate the effectiveness of a meeting andidentifypointsforfutureimprovement
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: EncourageinnovationUnit No: J/506/2292Level: 3GLH: 14Credit: 4Unitdetails:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoidentifyopportunitiesforinnovationandbeabletogenerateandtestideasforinnovationandimprovement.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Beableto identifyopportunitiesfor inno-vation
1.1 Analyse the advantages and disadvantages oftechniquesusedtogenerateideas
1.2 Explain how innovation benefits an organisa-tion
1.3 Explain the constraintson theirownability tomakechanges
1.4 Agreewithstakeholderstermsofreferenceandcriteriaforevaluatingpotentialinnovationandimprovement
1.5 Engageteammembersinfindingopportunitiestoinnovateandsuggestimprovement
1.6 Monitorperformance,productsand/orservicesand developments in areas that may benefitfrominnovation
1.7 Analysevalidinformationtoidentifyopportuni-tiesforinnovationandimprovement
2 Beable togenerateand test ideas for in-novationandimprovement
2.1 Generateideasforinnovationorimprovementthatmeettheagreedcriteria
2.2 Testselectedideasthatmeetviabilitycriteria2.3 Evaluate the fitness for purpose and value of
theselectedideas2.4 Assesspotentialinnovationsandimprovements
againsttheagreedevaluationcriteria3 Beabletoimplementinnovativeideasand
improvements3.1 Explain the risks of implementing innovative
ideasandimprovements3.2 Justifyconclusionsofefficiencyandvaluewith
evidence3.3 Prepare costings and schedules of work that
willenableefficient
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Procureproductsand/orservicesUnit No: M/506/1928Level: 3GLH: 35Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenidentifyingprocurementrequire-ments,beabletoselectsuppliersandbuyproductsand/orservices.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Be able to identify procurement require-ments
1.1 Explain current and likely future procurementrequirements
1.2 Decidewhetherthepurchaseofproductsand/orservicesofferstheorganisationbestvalue
1.3 Evaluate ethical and sustainability considera-tionsrelatingtoprocurement
1.4 Identify the decision to buy products and/orservices with evidence of an analysis of risk,costsandbenefits
2 Beabletoselectsuppliers 2.1 Explainthefactorstobetakenintoaccountinselectingsuppliers
2.2 Explain organisational procurement policies,proceduresandstandards
2.3 Explaintheeffectofsupplierchoiceonthesup-plychain
2.4 Use appropriate media to publicise procure-mentrequirements
2.5 Confirmthecapabilityandtrackrecordofsup-pliersandtheirproductsand/orservices
2.6 Select suppliers that meet the procurementspecification
3 Beabletobuyproductsand/orservices 3.1 Explain theaction tobe taken in theeventofproblemsarising
3.2 Agreecontracttermsthataremutuallyaccept-ablewithintheirownscopeofauthority
3.3 Recordagreementsmade,statingthespecifica-tion, contract termsandanypost-contract re-quirements
3.4 Adhere to organisational policies, procedures,legalandethicalrequirements
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Procureproductsand/orservicesUnit No: M/506/1928UnitTitle: ImplementchangeUnitNo: T/506/1929Level: 3GLH: 28Credit: 5Unitdetails:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandtheprinciplesofchangemanagement.Uponcompletionofthisunit,learnerswillbeabletoplan,manageandevaluatetheimplementationofchange.Learning OutcomeThelearnerwill:
AssessmentCriterionThe learner can:
1 Understandtheprinciplesofchangeman-agement
1.1 Explain the importanceofeffective leadershipwhenimplementingchange
1.2 Explaintheroleofinternalandexternalstake-holdersinthemanagementofchange
1.3 Evaluatethesuitabilityofchangemanagementmodelsfordifferentcontexts
1.4 Explainhowtoassessthebusinessrisksassoci-atedwithchange
1.5 Assesstheneedforcontingencyplanningwhenimplementingchange
1.6 Assess the need for crisismanagementwhenimplementingchange
1.7 Explainthedifferenttypesofbarrierstochangeandhowtodealwiththese
1.8 Explain how to evaluate changemanagementprojects
2 Be able to plan the implementation ofchange
2.1 Explaintheneedforchange2.2 Explain thepotential consequencesofnot im-
plementingchange2.3 Explain the roles and responsibilities of a
changemanagementprojectteam2.4 Develop a plan that includes specific, meas-
urable, achievable, realistic and time-bound(SMART)objectivesandresources
2.5 Briefteammembersontheirrolesandrespon-sibilitiesandtheobjectivesofthechange
2.6 Gainacceptance to theneed for change fromteammembersandotherstakeholders
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Procureproductsand/orservicesUnit No: M/506/19283 Beabletomanagetheimplementationof
achangeplan3.1 Explainorganisationalescalationprocessesfor
reportingproblems3.2 Analyse the advantages and disadvantages of
monitoringtechniques3.3 Implementtheplanwithintheagreedtimescale3.4 Provide support to teammembers and other
stakeholdersaccordingtoidentifiedneeds3.5 Monitor the progress of the implementation
againsttheplan3.6 Manage problems in accordance with contin-
gencyplans4 Beabletoevaluatetheeffectivenessofthe
implementationofchangeplans4.1 Assessthesuitabilityoftechniquesusedtoana-
lysetheeffectivenessofchange4.2 Collatevalidfeedbackandinformationagainst
agreedcriteria4.3 Analyse feedback and information against
agreedcriteria4.4 Identifyareasforfutureimprovement4.5 Communicate the lessons learned with those
whomaybenefit
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Implement and maintain business continuity plans andprocesses
Unit No: K/506/1930Level: 3GLH: 25Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoplan,implementandmaintainbusinesscontinuityplansandprocesses.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Beabletoplanfortheimplementationofbusinesscontinuityplansandprocesses
1.1 Describe the componentsofabusiness conti-nuityplan
1.2 Explaintheusesofabusinesscontinuityplan1.3 Explainthefeaturesofdifferentbusinessconti-
nuityplanningmodels1.4 Explain the potential consequences of inade-
quatebusinesscontinuityplansandprocesses1.5 Confirmtherequiredaim,scopeandobjectives
ofbusinesscontinuityplans1.6 Engage stakeholders in developing business
continuityplansandprocesses1.7 Identifybusiness-criticalproductsand/orserv-
icesandtheactivitiesandresources thatsup-portthem
2 Beable to implementbusiness continuityplansandprocesses
2.1 Develop a framework for business continuitymanagement
2.2 Recommend resources thatareproportionatetothepotentialimpactofbusinessdisruption
2.3 Communicate the importance and require-ments of business continuity plans and proc-essestostakeholders
2.4 Meettheirownobjectiveswithintheplan3 Beabletomaintainthefitnessforpurpose
ofon-goingbusinesscontinuityplansandprocesses
3.1 Providetrainingforstaffwhomaybeaffected3.2 Validateandtestthestrengthofbusinessconti-
nuityplansandprocesses3.3 Updateplansandprocessesinthelightoffeed-
back from business continuity exercises andothersourcesofinformation
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ParticipateinaprojectUnit No: F/506/1934Level: 3GLH: 19Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenunderstandinghowtomanageaprojectandsupportthedelivery.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandhowtomanageaproject 1.1 Explainthefeaturesofaprojectbusinesscase1.2 Explainthestagesofaprojectlifecycle1.3 Explaintherolesofpeopleinvolvedinaproject1.4 Explaintheusesofproject-relatedinformation1.5 Explaintheadvantagesandlimitationsofdiffer-
entprojectmonitoringtechniques1.6 Analyse the interrelationshipofproject scope,
schedule,finance,risk,qualityandresources2 Beabletosupportthedeliveryofaproject 2.1 Fulfiltheirroleinaccordancewithaprojectplan
2.2 Collect project-related information in accord-ancewithprojectplans
2.3 Useappropriatetoolstoanalyseproject infor-mation
2.4 Report on information analysis in the agreedformatandtimescale
2.5 Drawissues,anomaliesandpotentialproblemstotheattentionofprojectmanagers
2.6 Adhere to organisational policies and proce-dures, legal and ethical requirements in sup-portingthedeliveryofaproject
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: DevelopandmaintainprofessionalnetworksUnit No: J/506/1949Level: 4GLH: 15Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandtheprinciplesofeffectivenetworking.Uponcompletionofthisunit,learnerswillbeabletoidentifyprofessionalnetworksfordevelopmentandbeabletomaintainthese.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheprinciplesofeffectivenet-working
1.1 Describetheinterpersonalskillsneededforef-fectivenetworking
1.2 Explainthebasisonwhichtochoosenetworkstobedeveloped
1.3 Evaluatetheroleofsharedagendasandconflictmanagementinrelationship-building
1.4 Evaluatetheroleoftheinternetinbusinessnet-working
1.5 Assess the importance of following up leadsandactions
1.6 Analyseethicalissuesrelatingtonetworkingac-tivities
2 Be able to identify professional networksfordevelopment
2.1 Identify potential networks for professionaldevelopmentfromananalyseoftheirbenefitscomparedwithindividualneedsandaspirations
2.2 Shortlistnetworksfordevelopmentagainstde-finedcriteria
2.3 Assess the benefits and limitations of joiningandmaintainingselectednetwork(s)
3 Beabletomaintainprofessionalnetworks 3.1 Identify thepotentialmutualbenefitwithnet-workmembers
3.2 Promotetheirownskills,knowledgeandcom-petencetonetworkmembers
3.3 Provideinformation,servicesorsupporttonet-workmemberswherethepotentialformutualbenefithasbeenidentified
3.4 Establishthebenefitsofconfidentiality3.5 Agreeguidelines for theexchangeof informa-
tionandresources3.6 Takeactiontoensurethatparticipationinnet-
worksreflectscurrentanddefinedfutureaspi-rationsandneeds
3.7 Makeintroductionstopeoplewithcommonorcomplementaryinteresttoandwithinnetworks
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: DevelopandimplementanoperationalplanUnit No: Y/506/1955Level: 4GLH: 24Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandtheprinciplesofopera-tionalplanning.Uponcompletionofthisunit,learnerswillbeabletodevelopandimplementanop-erationalplan.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the principles of operationalplanning
1.1 Evaluatetheuseofriskanalysis techniques inoperationalplanning
1.2 Explainthecomponentsofanoperationalplan1.3 Analysetherelationshipbetweenstrategicand
operationalplans1.4 Evaluate the use of planning tools and tech-
niquesintheoperationalplanningprocess1.5 Explainhowtocarryoutacost-benefitanalysis
2 Beabletodevelopanoperationalplan 2.1 Identifyspecific,measurable,achievable,realis-ticandtime-bound(SMART)objectivesandkeyperformanceindicators(KPIs)
2.2 Identifyevaluationmechanismsappropriatetotheplan
2.3 Takeactiontoensurethatplansareconsistentwithorganisationalstrategy,objectives,values,policiesandprocedures
2.4 Develop proportionate and targeted plans tomanageidentifiedrisks
2.5 Take action to ensure that plans complementandmaximisesynergywithotherbusinessar-eas
2.6 Adhere to organisational policies and proce-dures,legalandethicalrequirements
3 Beabletoimplementanoperationalplan 3.1 Implement plans within agreed budgets andtimescales
3.2 Communicatetherequirementsoftheplanstothesewhowillbeaffected
3.3 Revise plans in the light of changing circum-stancesinaccordancewithstrategicobjectivesandidentifiedrisks
4 Beabletoevaluatetheeffectivenessofanoperationalplan
4.1 Conduct periodic reviewsof theprogress andeffectiveness of the plans, using informationfromarangeofsources
4.2 Reportontheeffectivenessofoperationalplansintheappropriateformat
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ManagephysicalresourcesUnit No: K/506/1989Level: 4GLH: 26Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenidentifying,obtainingandmanagingphysicalresources.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Beabletoidentifytheneedforphysicalre-sources
1.1 Identify resource requirements from analysesoforganisationalneeds
1.2 Evaluatealternativeoptionsforobtainingphys-icalresources
1.3 Evaluate the impacton theorganisationof in-troducingphysicalresources
1.4 Identifytheoptimumoptionthatmeetsopera-tionalrequirementsforphysicalresources
2 Beabletoobtainphysicalresources 2.1 Developabusinesscaseforphysicalresourcesthat is supportedbyevidence, cost estimates,contingency arrangements and an analysis oflikelybenefits
2.2 Obtainauthorisationandfinancialcommitmentfortherequiredexpenditure
2.3 Negotiatebestvaluefromcontractsinaccord-ancewithorganisationalstandardsandproce-dures
2.4 Adhere to organisational policies and proce-dures,legalandethicalrequirementswhenob-tainingphysicalresources
2.5 Check that the physical resources receivedmatchthoseordered
3 Beabletomanagetheuseofphysicalre-sources
3.1 Take action to ensure physical resources areused in accordance with manufacturer’s in-structions
3.2 Evaluate the efficiency of physical resourcesagainstagreedcriteria
3.3 Recommendimprovementstotheuseofphysi-calresourcesandassociatedworkingpractices
3.4 Analyse thebenefitsofeffectiveequipment inthe conservation of energy and the environ-ment
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PrepareforandsupportqualityauditsUnit No: K/506/1992Level: 4GLH: 17Credit: 3Unitdetails:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandtheprinciplesthatunder-pinqualitymanagement.Uponcompletionofthisunit, learnerswillbeabletoprepareforqualityauditsandbeabletosupportqualityaudits.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the principles underpinningthemanagementofquality
1.1 Analysetheprinciplesofqualitymanagement1.2 Analyse the purpose and requirements of a
rangeofqualitystandards1.3 Analyse the advantages and limitations of a
rangeofqualitytechniques1.4 Assesshowthemanagementofqualitycontrib-
utes to theachievementof organisational ob-jectives
2 Beabletoprepareforqualityaudits 2.1 Establishthequalityrequirementsapplicabletotheworkbeingaudited
2.2 Confirmthatdocumentationiscomplete2.3 Confirm that any previously agreed actions
havebeenimplemented2.4 Make available information requested in ad-
vancebyauditors3 Beabletosupportqualityaudits 3.1 Provideaccesstoinformationonrequestwithin
scopeoftheaudit3.2 Agreeactionsandtimescaleswithauditorsthat
willremedynon-conformancethatwillremedynon-conformanceornon-compliance
3.3 Identify instances where business processes,quality standardsand/orprocedures couldbeimproved
3.4 Develop a quality improvement plan that ad-dressestheissuesraised
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ManageabudgetUnit No: A/506/1995Level: 4GLH: 26Credit: 4Unit details:Thisunit aims todevelop theknowledgeandskills required tounderstandhowfinancial require-mentscanbeidentified.Learnerswillbeabletounderstandhowtosetbudgets,manageandevalu-ateabudgets.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand how to identify financial re-quirements
1.1 Explainhowtocalculatetheestimatedcostsofactivities, resourcesandoverheadsneeded toachieveobjectives
1.2 Analysethecomponentsofabusinesscasetomeetorganisationalrequirements
1.3 Analysethefactorstobetakenintoaccounttosecurethesupportofstakeholders
1.4 Describethebusinessplanningandbudgetset-tingcycle
2 Understandhowtosetbudgets 2.1 Explainthepurposesofbudget-setting2.2 Analysetheinformationneededtoenablereal-
isticbudgetstobeset2.3 Explainhowtoaddresscontingencies2.4 Explainorganisationalpoliciesandprocedures
onbudget-setting3 Beabletomanageabudget 3.1 Usethebudgettocontrolperformanceandex-
penditure3.2 Identifythecauseofvariationsfrombudget3.3 Explaintheactionstobetakentoaddressvari-
ationsfrombudget3.4 Proposerealistic revisions tobudget, support-
ingrecommendationswithevidence3.5 Provide budget-related reports and informa-
tionwithinagreedtimescales3.6 Explaintheactionstobetakenintheeventof
suspectedinstancesoffraudormalpractice4 Beabletoevaluatetheuseofabudget 4.1 Identifysuccessesandareas for improvement
inbudgetmanagement4.2 Make recommendations to improve future
budgetsettingandmanagement
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ManageaprojectUnit No: R/506/1999Level: 4GLH: 38Credit: 7Unit details:Thisunit aims todevelop theknowledgeandskills required tounderstand themanagementofaproject.Uponcompletionofthisunit,learnerswillbeabletoplan,manageandevaluateaproject.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandthemanagementofaproject 1.1 Explainhowtocarryoutacost-benefitanalysisforaproject
1.2 Evaluatetheuseofriskanalysistechniques1.3 Evaluate project planning and management
toolsandtechniques1.4 Evaluatetheimpactofchangestoprojectscope,
schedule,finance,risk,qualityandresources1.5 Analyse the requirements of project govern-
ancearrangements2 Beabletoplanaproject 2.1 Analyse how a project fits with an organisa-
tion’soverall vision,objectives,plansandpro-grammesofwork
2.2 Agree the objectives and scope of proposedprojectswithstakeholders
2.3 Assess the interdependencies and potentialriskswithinabudget
2.4 Develop a project plan with specific, meas-urable, achievable, realistic and time-bound(SMART)objectives,keyperformanceindicators(KPIs)andevaluationsmechanismsappropriatetotheplan
2.5 Develop proportionate and targeted plans tomanageidentifiedrisksandcontingencies
2.6 Apply product lifestyle approaches to theprogressofaproject
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Manageaproject3 Beabletomanageaproject 3.1 Allocate resources in accordance with the
projectplan3.2 Briefprojectteammembersontheirrolesand
responsibilities3.3 Implement plans within agreed budgets and
timescales3.4 Communicatetherequirementsoftheplansto
thosewhowillbeaffected3.5 Revise plans in the light of changing circum-
stances in accordance with project objectivesandidentifiedrisks
3.6 Keep stakeholders up-to-date with develop-mentsandproblems
3.7 Completeclose-outactionsinaccordancewithprojectplans
3.8 Adhere to organisational policies and proce-dures, legal and ethical requirements whenmanagingaproject
4 Beable toevaluate theeffectivenessofaproject
4.1 Conduct periodic reviewsof theprogress andeffectiveness of a project using informationfromarangeofsources
4.2 Evaluate the effectiveness of capturing andmanagingproject-relatedknowledge
4.3 Reportontheeffectivenessofplans
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: ManagebusinessriskUnit No: L/506/2004Level: 4GLH: 27Credit: 6Unit details:Thisunitaims todevelop theknowledgeandskills requiredwhenunderstanding,addressingandmitigatingbusinessrisk.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand themanagementofbusinessrisk
1.1 Explainwhatismeantbybusinessrisk1.2 Analyse business risk identification theories
andmodels1.3 Explain measures and techniques to mitigate
businessrisk1.4 Explaintheirownlevelofauthorityinmanaging
risk2 Beabletoaddressbusinessrisk 2.1 Monitor work in line with organisational risk
procedures2.2 Identifypotentialrisksusingagreedriskcriteria2.3 Assess identified risks, their potential conse-
quencesandtheprobabilityofthemhappening2.4 Communicatetostakeholdersthelikelihoodof
theriskoccurringanditspotentialconsequenc-es
2.5 Explain organisational business risk manage-mentpolicies
3 Beabletomitigatebusinessrisk 3.1 Developriskmanagementplansandprocessesthatareproportionatetotheriskandtheavail-ableresources
3.2 Implement riskmanagement plans in accord-ancewithorganisationalrequirements
3.3 Monitor on-going risk-related developmentsand amend plans in the light of changing cir-cumstances
3.4 Keep stakeholders informed of any develop-mentsandtheirpossibleconsequences
3.5 Evaluate the effectiveness of actions taken,identifyingpossiblefutureimprovements
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title:Recruitment,selectionandinductionpractice
Unit No: R/506/2909Level: 4GLH: 33Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenunderstandingthetheoriesunder-pinningrecruitment.Uponcompletionofthisunit,learnerswillbeabletorecruit,selectandinductpeopleintoanorganisation.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheprinciplesandtheoriesun-derpinning recruitment, selection and in-ductionpractice
1.1 Explainworkforceplanningtechniques1.2 Describetheinformationneededtoidentifyre-
cruitmentrequirements1.3 Assesstheimpactofanorganisation’sstructure
and culture on its recruitment and selectionpoliciesandpractices
1.4 Analysethefactorsinvolvedinestablishingre-cruitmentandselectioncriteria
1.5 Evaluatethesuitabilityofdifferentrecruitmentandselectionmethodsfordifferentroles
1.6 Analysepatternsofemploymentthataffecttherecruitmentofstaff
1.7 Explain the factors to be taken into accountwhen developing job specifications, personalspecificationsandjobadvertisements
1.8 Explaintheinductionprocess1.9 Explain the relationship between human re-
sourceprocessesandtheinductionprocesses2 Beabletorecruitpeopleintoanorganisa-
tion2.1 Determinecurrentstaffingneeds2.2 Identify current skills needs from identified
staffingneeds2.3 Identifyfutureworkforceneeds2.4 Developaresourcingplanthataddressesiden-
tifiedneedswithinbudgetarylimitations2.5 Evaluate the cost-effectiveness of different
methodsofrecruitmentforanidentifiedrole2.6 Explainhowrecruitmentpoliciesandpractices
meetlegalandethicalrequirements2.7 Selectthemostappropriatemethodofrecruit-
mentforidentifiedroles
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title:Recruitment,selectionandinductionpractice
3 Be able to select appropriate people fortherole
3.1 Plan assessment processes that are valid andreliable
3.2 Providethoseinvolvedintheselectionprocesswith sufficient information to enable them tomakeinformeddecisions
3.3 Justifyassessmentdecisionswithevidence3.4 Informapplicantsof theoutcomeof theproc-
essinlinewithorganisationalprocedures3.5 Evaluatetheeffectivenessoftheselectionproc-
ess3.6 Adhere to organisational policies and proce-
dures,legalandethicalrequirementswhencar-ryingoutselectionassessments
4 Beabletoinductpeopleintoanorganisa-tion
4.1 Develop inductionmaterials thatmeet opera-tionalandnewstarters’needs
4.2 Explaintonewstartersorganisationalpolicies,proceduresandstructures
4.3 Explaintonewstarterstheirroleandresponsi-bilities
4.4 Explain tonewstarters theirentitlementsandwheretogoforhelp
4.5 Assessnewstarters’trainingneeds4.6 Confirmthattrainingisavailablethatmeetsop-
erationalandnewstarters’needs4.7 Providesupportthatmeetsnewstarters’needs
throughouttheinductionperiod
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: OrganiseanddelivercustomerserviceUnit No: L/506/2150Level: 3GLH: 27Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandhowtoorganiseandde-livercustomerservice.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand how to organise customerservicedelivery
1.1 Explain how different methods of promotingproducts and/or services impact on customerservicedelivery
1.2 Explainwhoshouldbeinvolvedintheorganisa-tionofcustomerservicedelivery
1.3 Explain the importance of differentiating be-tween customers’ wants, needs and expecta-tions
1.4 Explaindifferentwaysofsegmentingcustomergroups
1.5 Explainhowcustomersegmentationisusedinorganisingcustomerservicedelivery
1.6 Explainhowtoanalysethe‘customerjourney’2 Be able to plan the delivery of customer
service2.1 Identifycustomers’needsandexpectations2.2 Mapthe‘customerjourney’2.3 Confirm that systems and structures are in
place to enable the delivery of agreed stand-ardsofcustomerservice
2.4 Preparetheresourcesneededtodeliverprod-ucts and/or services to different types of cus-tomers
2.5 Plan how to deal with unexpected additionalworkloads
2.6 Allocatepriorities toaddresspointsof servicefailure
3 Beabletodelivercustomerservice 3.1 Takestepstoensurethattheneedsofcustom-ersarebalancedwithorganisationalobjectives
3.2 Agreerealisticandachievableactionswithcus-tomers
3,3 Identify areas for improvement in their owncustomerservicedelivery
3.4 Adapt their own customer service delivery tomeetcustomers’changingexpectations
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Resolvecustomers’complaintsUnit No: R/506/2151Level: 3GLH: 22Credit: 4Unitdetails:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandthemonitoringandresolu-tionofcustomers’complaints.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandthemonitoringandresolutionofcustomers’complaints
1.1 Assess thesuitabilityofarangeofmonitoringtechniquesforcustomers’complaints
1.2 Explain how to identify those complaints thatshouldpromptareviewoftheserviceofferandservicedelivery
1.3 Explainnegotiatingtechniquesusedtoresolvecustomers’complaints
1.4 Explain conflictmanagement techniques usedindealingwithupsetcustomers
1.5 Explain organisational procedures for dealingwithcustomercomplaints
1.6 Explainwhentoescalatecustomers’complaints1.7 Explainthecostandregulatoryimplicationsof
admitting liability on the basis of a customercomplaint
1.8 Explaintheadvantagesandlimitationsofoffer-ingcompensationandorreplacementproductsand/orservices
2 Beabletodealwithcustomers’complaints 2.1 Confirmthenature, causeand implicationsofcustomers’complaints
2.2 Take personal responsibility for dealing withcomplaints
2.3 Communicateinawaythatrecognisescustom-ers’problemsandunderstandstheirpointsofview
2.4 Explaintheadvantagesandlimitationsofdiffer-entcomplaintresponseoptionstocustomers
2.5 Explaintheadvantagesandlimitationsofdiffer-entcomplaintresponseoptionsto theorgani-sation
2.6 Keepcustomersinformedofprogress2.7 Agree solutions with customers that address
thecomplaintandwhicharewithinthelimitsoftheirownauthority
2.8 Record the outcome of the handling of com-plaintsforfuturereference
2.9 Adhere to organisational policies and proce-dures, legal and ethical requirements whendealingwithcustomers’complaints
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: UsingemailUnit No: T/502/4301Level: 3GLH: 20Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtocomposeandsendemailmessages.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Useemailsoftwaretoolsandtechniquestocomposeandsendmessages
1.1 Selectandusesoftwaretoolstocomposeandformatemailmessages,includingattachments
1.2 Explainmethodstoimprovemessagetransmis-sion
1.3 Sendemailmessagestoindividualsandgroups1.4 Explainwhyandhowtostaysafeandrespect
otherswhenusingemail1.5 Useanaddressbooktomanagecontactinfor-
mation2 Manageuseofemailsoftwareeffectively 2.1 Developandcommunicateguidelinesandpro-
ceduresforusingemaileffectively2.2 Readandrespondappropriatelytoemailmes-
sagesandattachments2.3 Useemailsoftwaretoolsandtechniquestoau-
tomateresponses2.4 Explainwhy,howandwhentoarchivemessag-
es2.5 Organise,storeandarchiveemailmessagesef-
fectively2.6 Customiseemailsoftwaretomake iteasier to
use2.7 Explainhowtominimiseemailproblems2.8 Respondappropriatelytoemailproblems
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: WordprocessingsoftwareUnit No: Y/502/4629Level: 3GLH: 45Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenusingwordprocessingdocuments.Uponcompletionofthisunit,learnerswillbeabletocreateandmodifyappropriatelayouts,struc-turesandstylestoeffectivelymeetrequirements.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Enter and combine text and other infor-mationaccuratelywithinwordprocessingdocuments
1.1 Summarisewhattypesofinformationareneed-ed for thedocumentandhowtheyshouldbelinkedonintegrated
1.2 Use appropriate techniques to enter text andothertypesof informationaccuratelyandeffi-ciently
1.3 Create,useandmodifyappropriatetemplatesfordifferenttypesofdocuments
1.4 Explainhowtocombineandmergeinformationfromothersoftwareormultipledocuments
1.5 Combineandmergeinformationwithinadocu-mentfromarangeofsources
1.6 Store and retrieve document and associatedfileseffectively,inlinewithlocalguidelinesandconventionswhereavailable
1.7 Select and use tools and techniques to workwithmultipledocumentsorusers
1.8 Customiseinterfacetomeetneeds2 Create and modify appropriate layouts,
structuresandstyles forwordprocessingdocuments
2.1 Analyseandexplaintherequirementsforstruc-tureandstyle
2.2 Create, use and modify columns, tables andformstoorganiseinformation
2.3 Define and modify styles for document ele-ments
2.4 Selectandusetoolsandtechniquestoorganiseandstructurelongdocuments
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Wordprocessingsoftware3 Use word processing software tools and
techniques to format and present docu-mentseffectivelytomeetrequirements
3.1 Explainhowtheinformationshouldbeformat-tedtoaidmeaning
3.2 Select and use appropriate techniques to for-matcharactersandparagraphs
3.3 Select and use appropriate page and sectionlayouts to present and print multi-page andmulti-sectiondocuments
3.4 Check documents meet needs, using IT toolsandmakingcorrectionsasnecessary
3.5 Evaluatethequalityofthedocumentsproducedtoensuretheyarefitforpurpose
3.6 Respondappropriatelytoanyqualityproblemswithdocumentstoensurethatoutcomesmeetneedsandarefitforpurpose
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: WebsitesoftwareUnit No: Y/502/4632Level: 3GLH: 40Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtocreatemultiplepagewebsites.Uponcompletionofthisunit,learnerswillbeabletocreatestructuresandstylestousethemtoproducewebsites,aswellaspublishingandtestingwebpages.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Createstructuresandstylesandusethemtoproducewebsites
1.1 Determinewhatwebsitecontentandlayoutwillbeneededforeachpageandforthesite
1.2 Planandcreatewebpagetemplatesto layoutcontent
1.3 Selectandusewebsitefeaturesandstructurestoenhancewebsitenavigationandfunctionality
1.4 Create, selectandusestyles toenhanceweb-siteconsistencyandreadability
1.5 Provideguidanceon laws,guidelinesandcon-straintsthataffectthecontentanduseofweb-sites
1.6 Explainwhataccessissuesmayneedtobetak-enintoaccount
1.7 Explainwhenandwhytousedifferentfiletypesforsavingcontent
1.8 Storeand retrievefileseffectively, in linewithlocal guidelines and conventions where avail-able
2 Selectandusewebsitesoftwaretoolsandfeaturestodevelopmultiplepagewebsiteswithmultimediaandinteractivefeatures
2.1 Preparecontentforwebpagessothatitisreadyforeditingandformatting
2.2 Organiseandcombineinformationneededforwebpagesinlinewithanycopyrightconstraints,includingacrossdifferentsoftware
2.3 Selectanduseappropriateeditingandformat-tingtechniquestoaidmeaning
2.4 Select and use appropriate programming anddevelopment techniques to add features andenhancewebsites
2.5 Selectandusefileformatsthatmakeinforma-tioneasiertodownload
2.6 Check web pages meet needs, using IT toolsandmakingcorrectionsasnecessary
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Websitesoftware3 Publish and test multiple page websites
withmultimediaandinteractivefeatures3.1 Selectanduseappropriatetestingmethodsto
checkthatallelementsandfeaturesofcomplexwebsitesareworkingasplanned
3.2 Identifyanyqualityproblemswithwebsitesandexplainhowtorespondtothem
3.3 Selectanduseappropriateprogrammetoup-load and publish the website andmake surethatitwilldownloadefficiently
3.4 Respondappropriatelytoqualityproblemswithwebsitestoensureoutcomesarefitforpurpose
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: SpreadsheetsoftwareUnit No: J/502/4626Level: 3GLH: 46Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredeffectivelytouseaspreadsheet.Uponcompletionofthisunit,learnerswillbeabletoorganisenumericalandotherdata,useappropriateformulasandtechniquestopresentandpublishspreadsheetinformation.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Useaspreadsheettoenter,editandorgan-isenumericalandotherdata
1.1 Identifywhatnumericalandotherinformationisneededinthespreadsheetandhowitshouldbestructured
1.2 Enterandeditnumericalandotherdataaccu-rately
1.3 Combineandlinkdatafromdifferentsources1.4 Storeandretrievespreadsheetfileseffectively,
in line with local guidelines and conventionswhereavailable
2 Select and use appropriate formulas anddataanalysistoolsandtechniquestomeetrequirements
2.1 Explainwhatmethodscanbeusedtosumma-rise, analyse and interpret spreadsheet dataandwhentousethem
2.2 Select and use a wide range of appropriatefunctionsandformulastomeetcalculationre-quirements
2.3 Selectandusearangeoftoolsandtechniquestoanalyseandinterpretdatatomeetrequire-ments
2.4 Selectanduseforecastingtoolsandtechniques3 Use toolsand techniques topresent, and
format and publish spreadsheet informa-tion
3.1 Explainhowtopresentandformatspreadsheetinformationeffectivelytomeetneeds
3.2 Selectanduseappropriatetoolsandtechniquestoformatspreadsheetcells,rows,columnsandworksheetseffectively
3.3 Select and use appropriate tools and tech-niquestogenerate,developandformatchartsandgraphs
3.4 Select and use appropriate page layout topresent, print and publish spreadsheet infor-mation
3.5 Explainhowtofindandsortoutanyerrors informulas
3.6 Check spreadsheet information meets needs,usingITtoolsandmakingcorrectionsasneces-sary
3.7 Useauditingtoolsto identifyandrespondap-propriatelytoanyproblemswithspreadsheets
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PresentationsoftwareUnit No: T/502/4623Level: 3GLH: 45Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoeffectivelyusepresentationsoftware.Uponcompletionofthis,learnerswillbeabletousepresentationsoftwaretoolstostructure,editandformatpresentationsaswellaspreparinginteractiveslideshows.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Inputandcombinetextandotherinforma-tionwithinpresentationslides
1.1 Explainwhattypesofinformationarerequiredforthepresentation
1.2 Entertextandotherinformationusinglayoutsappropriatetotypeofinformation
1.3 Insertchartsandtablesandlinktosourcedata1.4 Insert images, videoor sound to enhance the
presentation1.5 Identify any constraints which may affect the
presentation1.6 Organiseandcombineinformationforpresen-
tationsinlinewithanyconstraints1.7 Storeand retrievefileseffectively, in linewith
local guidelines and conventions where avail-able
2 Use presentation software tools to struc-ture,editandformatpresentations
2.1 Explainwhenandhowtouseandchangeslidestructureandthemestoenhancepresentations
2.2 Create,amendanduseappropriatetemplatesandthemesforslides
2.3 Explain how interactive and presentation ef-fectscanbeusedtoaidmeaningorimpact
2.4 Select anduse appropriate techniques to editandformatpresentationstomeetneeds
2.5 Createanduseinteractiveelementstoenhancepresentations
2.6 Select and use animation and transition tech-niquesappropriatelytoenhancepresentations
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Presentationsoftware3 Prepareinteractiveslideshowforpresenta-
tion3.1 Explainhowtopresentslidestocommunicate
effectivelyfordifferentcontexts3.2 Prepare interactive slideshow and associated
productsforpresentation3.3 Checkpresentationmeetsneeds,usingITtools
andmakingcorrectionsasnecessary3.4 Evaluate presentations, identify any quality
problemsanddiscusshowtorespondtothem3.5 Respond appropriately to quality problems to
ensurethatpresentationsmeetneedsandarefitforpurpose
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: BespokesoftwareUnit No: J/502/4397Level: 3GLH: 30Credit: 4Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtoeffectivelyusebespokesoftware.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Input and combine informationusingbe-spokesoftware
1.1 Inputrelevantinformationaccuratelysothatitisreadyforprocessing
1.2 Select and use appropriate techniques to linkandcombineinformationwithintheapplicationandacrossdifferentsoftwareapplications
2 Createandmodifyappropriatestructuresto organise and retrieve information effi-ciently
2.1 Evaluatetheuseofsoftwarefunctionstostruc-ture,layoutandstyleinformation
2.2 Create,changeanduseappropriatestructuresand/or layouts to organise information effec-tively
2.3 Managedatafileseffectively, in linewith localand/orlegalguidelinesandconventionsforthestorageanduseofdatawhereavailable
3 Exploitthefunctionsofthesoftwareeffec-tivelytoprocessandpresentinformation
3.1 Selectanduseappropriatetoolsandtechniquestoedit,analyseandformatinformation
3.2 Checkinformationmeetsneeds,usingITtoolsandmakingcorrectionsasnecessary
3.3 Identify and respond appropriately to qualityproblems to ensure that outcomes are fit forpurposeandmeetneeds
3.4 Select and use presentation methods to aidclarityandmeaning
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: DatabasesoftwareUnit No: T/502/4556Level: 3GLH: 45Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredeffectivelycreateandusedatabasetablestorundataqueriesandproducereports.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Plan, create and modify relational data-basetablestomeetrequirements
1.1 Explainhowa relationaldatabasedesignena-blesdatatobeorganisedandqueried
1.2 Planand createmultiple tables fordataentrywithappropriatefieldsandproperties
1.3 Setupandmodifyrelationshipsbetweendata-basetables
1.4 Explainwhyandhowtomaintaindataintegrity1.5 Respondappropriatelytoproblemswithdata-
basetables1.6 Use database tools and techniques to ensure
dataintegrityismaintained2 Enter, edit and organise structured infor-
mationinadatabase2.1 Designandcreate formstoaccess,enter,edit
andorganisedatainadatabase2.2 Selectanduseappropriatetoolsandtechniques
toformatdataentryforms2.3 Check data entrymeets needs, using IT tools
andmakingcorrectionsasnecessary2.4 Respondappropriatelytodataentryerrors
3 Usedatabasesoftwaretoolstocreate,editandrundataqueriesandproducereports
3.1 Explainhowtoselect,generateandoutput in-formation from queries according to require-ments
3.2 Create and run database queries top display,amendorcalculateselecteddata
3.3 Planandproducedatabasereportsfromamul-tiple-tablerelationaldatabase
3.4 Selectanduseappropriatetoolsandtechniquestoformatdatabasereports
3.5 Check reportsmeet needs, using IT tools andmakingcorrectionsasnecessary
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PrinciplesofleadershipandmanagementUnit No: F/506/2596Level: 3GLH: 50Credit: 8Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstandtheprinciplesofeffectivedecisionmaking,leadershipstyles,andperformancemeasurement.LearningOutcomeThelearnerwill:
AssessmentCriterionThelearnercan:
1 Understandtheprinciplesofeffectivedeci-sionmaking
1.1 Explain the importance of defining the objec-tives,scopeandsuccesscriteriaofthedecisionstobetaken
1.2 Assesstheimportanceofanalysingthepoten-tialimpactofdecisionmaking
1.3 Explain the importance of obtaining sufficientvalid information to enable effective decisionmaking
1.4 Explain the importance of aligning decisionswithbusinessobjectives,valuesandpolicies
1.5 Explainhowtovalidateinformationusedinthedecisionmakingprocess
1.6 Explainhowtoaddressissuesthathampertheachievementoftargetsandqualitystandards
2 Understandleadershipstylesandmodels 2.1 Explainthedifferenceintheinfluenceofman-agersandleadersontheirteams
2.2 Evaluatethesuitabilityandimpactofdifferentleadershipstylesindifferentcontexts
2.3 Analysetheoriesandmodelsofmotivationandtheirapplicationintheworkplace
3 Understand the role, functions and proc-essesofmanagement
3.1 Analyse a manager’s responsibilities for plan-ning,coordinatingandcontrollingwork
3.2 Explainhowmanagersensurethatteamobjec-tivesaremet
3.3 Explainhowamanager’srolecontributestotheachievement of an organisation’s vision, mis-sionandobjectives
3.4 Analysetheoriesandmodelsofmanagement3.5 Explain how the application of management
theoriesguideamanager’sactions3.6 Explaintheoperationalconstraintsimposedby
budgets
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Principlesofleadershipandmanagement4 Understandperformancemeasurement 4.1 Explain therelationshipbetweenbusinessob-
jectivesandperformancemeasures4.2 Explainthefeaturesofaperformancemeasure-
mentsystem4.3 Explainhowtosetkeyperformanceindicators
(KPIs)4.4 Explain the tools,processesand timetable for
monitoringandreportingonbusinessperform-ance
4.5 Explain theuseofmanagementaccountsandmanagement informationsystemsinperform-ancemanagement
4.6 Explainthedistinctionbetweenoutcomesandoutputs
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PrinciplesofmarketresearchUnit No: K/502/9933Level: 3GLH: 40Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenunderstandingthebasisonwhichmarketresearchiscommissioned,howtodesignmarketresearchprojectstheandprinciplesofmar-ketingdatacollectionandmarketingdatainterpretationandevaluation.LearningOutcomeThelearnerwill:
AssessmentCriterionThelearnercan:
1 Understandthebasisonwhichmarketre-searchiscommissioned
1.1 Describe how to identify the need formarketresearch and the sources of evidence to sup-portthis
1.2 Describethebasisforscopingtheresearchandidentifyinglinkages,interdependenciesandthepossibleimpactofoneelementonothers
1.3 Explainhow to set researchparameters, aimsandevaluationcriteria
1.4 Explainthe importanceof involvingstakehold-ers in the definition of research to be carriedout
1.5 Explain how to evaluate different options forconductingtheresearch
2 Understandhowtodesignmarketresearchprojects
2.1 Explainhow to set researchobjectives, times-cales, budget and resource requirements andsuccesscriteria
2.2 Explain how to specify the characteristics andsizeofthesampletoberesearchedinaccord-ancewiththeresearchaimsandobjectives
2.3 Describe the factors to be taken into accountwhen selecting research instruments that arefitforpurpose
2.4 Explainhow toensure thesuitabilityofmeth-odschosentoconductresearch
2.5 Explainthestrengthsandlimitationsofquanti-tativeandqualitativeresearch
2.6 Explainhowrisks inherent inmarket researchmaybeaddressed
2.7 Explainhow toensure that researchdata col-lectedisvalidandreliable
2.8 Describetheusesoftheresearchoutputs2.9 Explainhowtoobtainapprovaltotheproposed
research
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Principlesofmarketresearch3 Understand the principles of marketing
datacollection3.1 Explain the difference between primary and
secondary research andhow this affects datacollectionmethodsandinterpretation
3.2 Describe the importanceofusing research in-strumentscorrectly
3.3 Explain the roleofdatacollection inamarketresearchproject
3.4 Explainhowtoaddressproblemsarisingindatacollection (e.g. insufficiency of representativesample,unreliableorinvaliddata)
3.5 Explaintheimportanceofaccuratedatacollec-tionandrecording
3.6 Explainmarketingdatastorage,securityandac-cessrequirements
4 Understand the principles of marketingdatainterpretationandevaluation
4.1 Explain the volumeof data needed to ensurestatisticalconfidence
4.2 Explain how to evaluate the quality, reliabilityandvalidityofmarketresearchdata
4.3 Describetheuse(s)ofmarketresearch4.4 Explain the application, strengths and weak-
nessesofdifferentdataanalysismethods4.5 Explain the use of statistical tools to identify
trends, causes and correlations in marketingdata
4.6 Explainthestrengthsandweaknessesofdiffer-entdataevaluationmethods
4.7 Explainthebasisonwhichtoreachconclusionsastotheusefulnessoftheresearch
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PrinciplesofmarketingandevaluationUnit No: T/502/9935Level: 3GLH: 50Credit: 7Unit details:Thisunitaims todevelop theknowledgeandskills requiredwhenunderstanding theprinciplesofmarketsegmentation,howtoassessmarketopportunitiesfornewproductsand/orservices,theprin-ciplesofmarketingstrategydevelopmentandhowtoevaluatetheeffectivenessofamarketingstrat-egy.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheprinciplesofmarketseg-mentation
1.1 Explaintheimportanceofdefiningmarketseg-mentstothedevelopmentandachievementofthemarketingstrategy
1.2 Explain the difference between market seg-mentsandcustomerclassification
1.3 Explain how the characteristics, motivationsand behaviours of potential target customersareidentified
1.4 Explain how to cluster customerswith similarcharacteristics
1.5 Describe how to confirm that proposed seg-mentsarereal,distinctive,viableandtheirbuy-ingpowermeasurable
1.6 Explain how to evaluate the profitability andstabilityofmarketsegments
1.7 Describehowarangeofproductsmayappealtodifferentmarketsegments
1.8 Explainthemotivatorsandinhibitorsthatinflu-encecustomerbehaviour
1.9 ExplaintheuseofCustomerRelationshipMan-agement
2 Understandhowtoassessmarketoppor-tunitiesfornewproductsand/orservices
2.1 Describe the economic and buyer behaviourfactors tobe taken intoaccountwhenassess-ingnewmarketopportunities
2.2 Describetheculturalfactorsthatarelikelytoaf-fectcustomers’perceptionofproductsand/orservicesandsalesperformance
2.3 Explain how to identify opportunities andthreatsinnewmarketsandfornewproductsinexistingmarkets
2.4 Explainhowcompetitorandpotentialcompeti-toractivitymayaffectprojectedsalesperform-ance
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Principlesofmarketingandevaluation3 Understand the principles of marketing
strategydevelopment3.1 Describe the topics tobeaddressed inamar-
ketingstrategy3.2 Explain the use ofmarket analyses to inform
thedevelopmentofamarketingstrategy3.3 Explain how to evaluate risks to the achieve-
mentofobjectives3.4 Describehowtoforecastsalesbyproductand/
orservice3.5 Explain how to present a marketing strategy
includingaims,objectives,actions,accountabili-ties,resources,budgetsandforecasts
3.6 Explaintheimportanceofengagingstakehold-ersinthedevelopmentofamarketingstrategy
3.7 Explain the significanceof customer loyalty tothe achievement of marketing objectives andstrategy
3.8 Explainhowtosetperformanceindicatorsandevaluation arrangements that are capable ofmeasuringreturnsoninvestment
4 Understand how to evaluate the effec-tivenessofamarketingstrategy
4.1 Explaintheimportanceofconductingtheevalu-ationinaccordancewiththespecification
4.2 Describethefactorstobetakenintoaccountintheevaluationoftheeffectivenessofamarket-ingstrategy
4.3 Explainthestrengthsandweaknessesofdiffer-entevaluationmethods
4.4 Describe how to identify trends and themesfromevaluationdata
4.5 Explainhowtoensurethatreliabilityandvalid-ityofdataevaluationdata
4.6 Explain how to achieve an acceptable level ofstatisticalconfidence
4.7 Explainhowtoaddresscritical issuesrevealedbyevaluation
4.8 Explaintheimportanceofjustifyingrecommen-dationsandconclusionswithevidence
4.9 Explaintheuseofimpactanalysisintheevalu-ationprocess
4.10 Explain the importance of marketing to theachievementofbusinessobjectivesandstrate-gies
4.11 Describethelinksbetweencorporatesocialre-sponsibilityandmarketingstrategies
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
UnitTitle: PrinciplesofdigitalmarketingandresearchUnitNo: F/502/9937Level: 3GLH: 50Credit: 7Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenunderstandingtheroleandrequire-mentsofdigitalmarketing,theprinciplesofsearchengineoptimisation(SEO),theprinciplesofmar-ketingresearchusingtheinternet,theprinciplesofdigitalmarketingdeviceandmessagedesignandhowtousedigitaltechnologyformarketingpurposes.LearningOutcomeThelearnerwill:
AssessmentCriterionThelearnercan:
1 Understand the roleand requirementsofdigitalmarketing
1.1 Explaintheroleofdigitalmarketingwithintheoverallmarketingstrategy
1.2 Explainthestrengthsandweaknessesofdigitalmarketingfordifferentmarketingapplications
1.3 Explaintheimportanceofdigitalmarketing1.4 Describethesourcesofdatalistsforuseintar-
getingcustomersandpotentialcustomers1.5 Explainthelegalrequirementsandimplications
ofdigitalmarketing1.6 Describethedesignrequirementsofdatacap-
tureandreportingsystemsfordigitalmarketing1.7 Explaintheimportanceofevaluatingtheimpact
ofdigitalmarketingactivities2 UnderstandtheprinciplesofSearchEngine
Optimisation(SEO)2.1 Explain the importanceof searchengineopti-
misation2.2 Describehowtocalculatethecost-efficiencyof
SEO2.3 Explain the use of Meta Tags, website codes
andkeywords2.4 ExplaintheuseofoffsiteSEOinoptimisingmar-
ketingeffectiveness2.5 Explain the design principles of response sys-
tems2.6 Explain the advantages and disadvantages of
linkstootherwebsites3 Understandtheprinciplesofmarketingre-
searchusingtheinternet3.1 Explainthescopeforcustomisingsearch-relat-
edinternetfacilitiestoenabletheidentificationandretrievaloftargetedinformation
3.2 Explain the advantages and disadvantages ofdifferentdataminingtechniques
3.3 Explainhowtousemultiple-tablerelationalda-tabases
3.4 Explainhowtoensurethevalidityandreliabilityofinformationretrievedfromtheinternet
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
UnitTitle: Principlesofdigitalmarketingandresearch4 Understand the principles of digital mar-
ketingdeviceandmessagedesign4.1 Explain the potential uses of Customer Rela-
tionshipManagement(CRM)system4.2 ExplainthedesignrequirementsofaCRMsys-
tem4.3 Describethecharacteristicsofaneffectivedig-
italmarketingdevice4.4 Describethecharacteristicsofaneffectivedig-
italresponsesystem4.5 Explaintherequirements,advantagesanddis-
advantagesofdifferenttrackingsystems5 Understandhowtousedigitaltechnology
formarketingpurposes5.1 Explain the implications for the use of digital
technologyofcampaignsthatareaimedatre-tention,acquisitionandconversion
5.2 Explainmethodsofmanagingdigitaldatabasesincludingpermissionmarketingand theappli-cationofsuppressions/opt-outs
5.3 Explain the advantages and disadvantages ofdifferentdigital technologiesandcombinationoftechnologiesforarangeofmarketingappli-cations
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PrinciplesofmarketingstakeholderrelationshipsUnit No: F/502/9937Level: 3GLH: 16Credit: 3Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredunderstandingmarketingstakeholderrelationships,howtobuildandmanagemarketingstakeholderrelationshipsandhowtomonitorandcontrolmarketingstakeholderrelationships.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand marketing stakeholder rela-tionships
1.1 Explainthebasisonwhichtheneedformarket-ingstakeholderrelationshipsareidentifiedandprioritised
1.2 Explaintheuseofstakeholdermapping inde-velopingwaysofbuildingrelationships
1.3 Describe the nature of interest of differentstakeholdergroupsandhowthisaffectsthena-tureofrelationshipsandcommunications
1.4 Explain thesignificanceofstakeholders to theachievementoftheoverallmarketingstrategy
1.5 Describe the features of themarket in whichstakeholdersoperate
1.6 Describe how to establish stakeholders’ atti-tudestoanorganisation
1.7 Describe actual and potential synergies andconflictsbetweenclientsandother stakehold-ers
2 Understandhowtobuildandmanagemar-ketingstakeholderrelationships
2.1 Explainhowtoidentifycommongoalsandpo-tential synergy between stakeholders and anorganisation
2.2 Explaintheimportanceofengagingstakehold-ersinmarketingactivities
2.3 Explainthebasisuponwhichstakeholdercom-municationsplansaredeveloped
2.4 Explaintherequirementsofacompetitorman-agementstrategy
2.5 Explain the importance of agreeing commonobjectiveswithclients
2.6 Describethescopeofgeneralistandspecialistpersonnel that canbedeployed in supportofbuildinglongtermrelationshipswithclients
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Principlesofmarketingstakeholderrelationships3 Understand how to monitor and control
marketingstakeholderrelationships3.1 Explain theuseofkeyperformance indicators
andsuccesscriteriainmonitoringtheeffective-nessofstakeholderrelationships
3.2 Describe methods of monitoring the ongoingeffectivenessofstakeholderrelationships
3.3 Explaintheimportanceofeffectivestakeholdercommunicationsandfeedbacksystem
3.4 Explain how changes in the market environ-mentinwhichstakeholdersoperatemayhaveanimpactonrelationships
3.5 Explain how to develop strategies and plansthat address changing stakeholder attitudesandneeds
3.6 Explainhowtodevelopreportingsystemsthatmeetagreedsuccesscriteria
3.7 Explainthe importanceofreviewingtheeffec-tiveness of collaborative arrangements withstakeholders
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: UnderstandthecustomerserviceenvironmentUnit No: Y/506/2152Level: 3GLH: 20Credit: 5Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredwhenunderstandingconceptsandprac-ticesunderpinningcustomerservice.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtheconceptsandpracticesun-derpinningcustomerservicedelivery
1.1 Explainthevalueofcustomerserviceasacom-petitivetool
1.2 Explain the process ofmapping the customerjourneyand its importance indeliveringeffec-tivecustomerservice
1.3 Describe techniques used to identify servicefailures
1.4 Explaintheconceptandimportanceoftheserv-iceprofitchain
1.5 Describemethodsofmeasuringorganisationaleffectivenessinthedeliveryofcustomerservice
2 Understandtherelationshipbetweencus-tomerserviceandabrand
2.1 Explaintheimportanceofabrandtocustomersandtoanorganisation
2.2 Explainhowbrandingcaninfluencecustomers’perceptionsofanorganisationanditsproductsand/orservices
2.3 Explainthepotential impactofgoodandpoorcustomerserviceonabrand
3 Understand the structure of customerservice
3.1 Explainthefeaturesofdifferentcustomerserv-icemodelsandcustomerservicestandards
3.2 Explain the relationship between customerservice and operational areas of an organisa-tion
3.3 Explain the relationship between customerserviceandcontinuousimprovementprocesses
3.4 Explainthecostsandbenefitsofcustomerserv-icetoanorganisation
3.5 Explainthe impactoforganisationalvaluesonhowcustomerscreatetheirexpectations
3.6 Explain how organisational values impact onmeetingcustomerexpectations
4 Understand the implicationsof legislationoncustomerservicedelivery
4.1 Explain the implications of consumer-relatedlegislationoncustomerservicedelivery
4.2 Explain the implications of confidentiality anddata protection legislation for the collection,storageanduseofcustomerinformation
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: UnderstandthelegalcontextofbusinessUnit No: D/506/1939Level: 3GLH: 44Credit: 6Unit details:Thisunitaimstodevelopknowledgeandunderstandingregardingthelegalcontextofbusiness.Uponcompletionofthisunit,learnerswillhavedevelopedanunderstandingofthelegalframeworkwithinwhichbusinessesoperate.Learnerswillalsohaveanawarenessofthekeyprinciplesofbusinessgov-ernance,theimpactofcontractlawonbusinessandtherequirementsofemploymentlaw.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understand the legal framework withinwhichbusinessesoperate
1.1 Explain the legal requirements of differenttypesofbusinesses
1.2 Describe therolesandpowersofgovernmentdepartments and agencies in regulating busi-ness
1.3 Explainthelegalprovisionsrelatingtointellec-tualproperty
2 Understandtheprinciplesofbusinessgov-ernance
2.1 Explain the corporate governance statutoryframeworkofabusiness
2.2 Explaintherolesandresponsibilitiesofanor-ganisation’sgoverningbody
2.3 Explainthefinancialreportingrequirementsofanorganisation
3 Understand how contract law affects abusiness
3.1 Explain the elements of a valid business con-tract
3.2 Analysedifferenttypesofcontracts3.3 Explainthedifferencebetweennegligenceand
liability3.4 Explaintheliabilitiesandentitlementsofsellers
andpurchasersofgoodsandservices
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Understandthelegalcontextofbusiness4 Understand the requirements of employ-
mentlaw4.1 Describethesources,institutionsandenforce-
mentsystemsforindividualemploymentrights4.2 Describe the features of worker and employ-
mentcontractsforservice4.3 Explaintheimplicationsofcontractsofservice
andcontractsforservice4.4 Explain the implications of different types of
employmentstatus4.5 Explain the requirements for an organisation
forhealthandsafety4.6 Explain the requirements for an organisation
forequalityanddiversity4.7 Explainthe implicationsforanorganisationof
wrongfuldismissal,unfairdismissalandredun-dancy
4.8 Describetheimpactofhumanrightslegislationontheemploymentrelationship
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: PrinciplesofsocialmediawithinabusinessUnit No: R/503/9324Level: 3GLH: 42Credit: 6Unit details:Thisunitaimstodeveloptheknowledgeandskillsrequiredtounderstand,selectandmeasurethesuccessofusingsocialmedia.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 UnderstandhowSocialMediafitsintotheobjectivesandmarketingofabusiness
1.1 Describeabusinessanditstype,vision,aims,objectivesandgoals
1.2 Identifythebrandandvaluesofabusinessandhowtheseareportrayedtotheaudienceofabusiness
1.3 Describethemarketingtoolsavailabletoabusiness
1.4 ExplaintheconsequencesofusingSocialMediaonthebudgetofdifferentsizesandtypesofbusiness
1.5 Explainthebenefitsandconsequencesofencouragingamplification
1.6 Explainthebenefitsandconsequencesofencouragingengagement
1.7 ExplainthefactorstoconsiderwhenidentifyingaSocialMediaplanforabusiness
1.8 ExplainhowSocialMediacouldfitintothemarketingplanofabusiness
2 UnderstandhowtoselectSocialMediatoolsandchannelsforabusiness
2.1 DescribethedifferenttoolsandchannelsthatcanbeusedforSocialMedia
2.2 DescribethefeaturesandbenefitsofthedifferenttoolsandchannelsthatcanbeusedforSocialMedia
2.3 IdentifythepotentialtypeofaudienceforeachdifferenttoolandchannelthatcanbeusedforSocialMedia
2.4 ExplainthefactorstoconsiderwhenselectingdifferenttoolsandchannelsforSocialMedia
2.5 EvaluatedifferenttoolsandchannelsforSocialMediaforbusinessuse
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Unit Title: Principlesofsocialmediawithinabusiness3 Understandhowtomeasurethesuccess
ofusingsocialmediatoolsandchannels3.1 Explaintheimportanceofmeasuringthe
outcomesofusingdifferentSocialMediatollsandchannels
3.2 ExplainwhySMARTERtargetsshouldbesetfordifferentSocialMediatoolsandchannels
3.3 DescribethemethodsabusinesscanusetomeasureandidentifysuccessofdifferentSocialMediatoolsandchannels
3.4 DescribewhatsuccesscouldlooklikewhenusingdifferentSocialMediatoolsandchannelsfordifferenttypesandsizesofbusiness
4 Understandhowsocialmediapolicyandguidelinescanimpactabusiness
4.1 Describethecomponentsofabusiness’ssocialmediapolicyandguidelines
4.2 Explaintheimportanceofhavingasocialmediapolicyandguidelines
4.3 Explaintheimportanceofhavingasocialmediapolicyandguidelines
4.4 Explaintheimportanceofhavingareputationmanagementpolicy
4.5 Describehowtomanageperceptionchangesinabusiness’sreputation
5 BeabletomonitorhowabusinessisusingSocialMedia
5.1 ExplaintheimportanceofknowinghowsimilarbusinessorindustriesareusingSocialMedia
5.2 ExplainhowtomonitorthewayssimilarbusinessesorindustriesareusingSocialMedia
5.3 MonitorhowabusinessisusingSocialMedia5.4 Identifyimprovementstoabusiness’suseof
SocialMedia
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Appendix B: Assessment Strategy
Guidance for Tutors, Assessors and IQA’s
AllTutors,AssessorsandIQA’sshould:
Possess a discipline specific qualification equiva-lenttotheFocusAwardsLevel3DiplomainBusi-nessAdministrationand;
• DemonstrateactiveinvolvementinaprocessofindustryrelevantContinuedProfessionalDevelop-mentduringthelasttwoyears.
Requirements of Tutors:
Tutorsshouldhold,orbeworkingtowardsateach-ingqualification.Thefollowingareacceptable:
• PreparingtoTeachintheLifelongLearningSector(PTLLS);• CertificatetoTeachintheLifelongLearningSec-tor(CTLLS);• DiplomatoTeachintheLifelongLearningSector(DTLLS);• Level3AwardinEducationandTraining;• Level4CertificateinEducationandTraining;• Level5DiplomainEducationandTraining.
FocusAwardswillconsiderotherteachingqualifi-cationsuponsubmission.
Tutorsmustalsobeabletoshowthefollowing:
• Relevanttechnical/occupationalcompetencyinthedisciplines/unitstheywishtoteach.
Requirements of Assessors:
Assessorsshouldholdorbeworkingtowardsthefollowing:
• D32/D33;• A1qualification;• Level 3 Award in Assessing Vocational Achieve-ment;• Level 3 Award in AssessingCompetence in theWorkEnvironment;• Level 3 Certificate inAssessing Vocationally Re-latedAchievement;
Assessorsmustalsobeabletoshowthefollowing:
• Relevanttechnical/occupationalcompetencyinthedisciplines/unitstheywishtoteach.
Please note that trainee assessors will requiretheirdecisions tobecountersignedbyasuitablyqualifiedassessor.
Requirements of Internal Quality Assurers (IQA):
IQA’s shouldholdorbeworking towardsoneofthefollowing:
• D34;• V1qualification;• Level4AwardintheInternalQualityAssuranceofAssessment.
Skills CFA Assessment Guidance
Unitsmaybeachievedthroughtheacquisitionofevidenceby the learner and submission to theirassessor.Anumberofdifferentsourcesandformsmaybeused,including:
• Naturalisticobservationofworkplaceactivities;• Productssuchasreports,letters,emails,memos,printoutsetc;• Assessment centres are able to use ‘paperlessportfolios’(discussionwiththeAOisrecommended);• Expertwitness;• Witnesstestimony;• Candidatereports(feedback)forexampleaworkdiarymaybeused;• Reflectiveaccounts;• Recognitionofpriorlearning(RPL);• Professionaldiscussion;• Verbal/writtenquestions;• Projects;• Assignments;• Casestudies;• Audio/videorecordings;• Simulation/roleplay.
Further assessment guidance on which methodshavebeensuggestedforeachunitcanbefoundontheSkillsCFAwebsiteorbyclickingonthelinkbelow.
http://www.skillscfa.org/images/pdfs/Assess-ment%20Strategy/Business%20and%20Admin-istration/2010/Business%20and%20Administra-tion%20-%20Assessment%20Guidance.pdf
Focus Awards, Silicon House, Farfi eld Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 3 Diploma in Business Administration (QCF)
Appendix C: Assessment Best Practice
The assessment process
Theassessmentprocessisasystematicprocedurewhichshouldbefollowedtogivelearnersaposi-tiveexperience.Thiscanbeachievedbyfollowingtheassessmentcycle.Thecyclewillcontinueuntilallaspectsofthequalificationhavebeenachievedbyyourlearner(s).
Throughout the cycle, standardisation of assess-ment practice between assessors should takeplace;thiswillensureconsistencyandfairnessofdecisionsand thatall assessors interpret the re-quirementsinthesameway.InternalQualityAs-surancewillalsotakeplacethroughoutthecycleaspartofyourCentre’sinternalqualityassurancearrangements.
The assessment cycle
Initial assessment
The assessor must ascertain if the learner hasanypreviousknowledgeand/orexperienceofthesubject/topic/unit to be assessed. This informa-tion can be obtained through application forms,interviewsorprofessionaldiscussions.Theresults
of the initial assessmentwill give youvital infor-mationregardingyourlearnerswhichyoumaybeabletousewithintheassessmentprocessforex-ample claiming exemptions, equivalences, credittransferorRecognitionofPriorLearning(RPL).Itwillalsogiveyouvitalinformationifyourlearnerrequiresfurthertrainingoranyadditionalsupporttheymayneed.Thisprocessmightnotalwaysbecarriedoutby the assessor, but the informationobtained must be passed onto the assessor inorderforthemtoeffectivelymoveontothenextstageoftheassessmentcycleandplanthelearnerassessment. Initial assessment is known as as-sessmentforlearning,asithelpspreparelearnersforassessmentandidentifiestheirpotential.
Assessment planning
Assessment planning should be short and me-dium/long term, toallow forboth formativeandsummativeassessmenttotakeplace.Inclusionofyour learner(s) in the planning processwill helpidentifywhattheyhavelearnt,howandwhentheywillbeassessedandwillallowforcommunicationtotakeplacetoclarifyanypointsorconcerns.
Assessment activity
The assessor must use relevant methods, ap-proachesandactivities forexampleobservation,questioning, assignments or gathering appropri-ateevidenceofcompetence.Assessmentcanbeformative(usuallyongoingandtocheckprogress)and summative (usually at the end, that fullyachieves the assessment criteria and fully con-cludestheassessmentcycle).
Assessment decision and feedback
Theassessormakesajudgementofsuccessoroth-erwise,givingconstructivefeedbackandagreeingfurtheractionthatmaybenecessary.Recordsofwhatwasassessedandthedecisionsmadeshouldalwaysbemaintained.
Review of progress
The assessor reviews the progress and achieve-mentwiththelearner,discussinganyotherissuesthatmayberelevant to the learningandassess-
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mentprocess.Withinthissession,theassessorwillnaturallystarttheassessmentcycleagain,byiden-tifyingwhatisthenextstageintheassessmentofthequalification,howthelearnerwillachievethisandthenplanningtheassessment.
Recordsshouldbemaintainedthroughoutallas-pectsoftheassessmentcycleandinternalqualityassuranceactivitiesshouldtakeplaceonanongo-ingbasis.
Exemptions, equivalences, credit transfer and RPL
With the introductionof theQCF itnowenableslearners to avoidduplicationof learning andas-sessmentthroughequivalencesorexemptionsasfollows:
• ForachievementswithintheQCFitispossibletotransfercredit(equivalence)• Individuals with certificated achievements out-sidetheQCFcanclaimexemptionfromtherequire-menttoachievecreditsfordesignatedunits• Ifalearnerhaspreviouslyachievedthesameunitthroughanotherawardingorganisation,thiswillbeclassedasacredittransfer.• Inallthesecasesasthelearnerhasalreadyhadtheir achievement recognised, and will have re-ceivedacertificatetoconfirmthis,theirachievementtowardsthisspecificqualificationMUSTbeshownasanexemption,equivalenceorcredittransferandMUSTNOTbeallocatedanycreditachievement.
Recognition of Prior Learning (RPL) isamethodofassessment that considerswhethera learner candemonstrate that they canmeet the assessmentrequirements for a unit through knowledge, un-derstandingorskills theyalreadypossessanddonotneedtodevelopthroughacourseoflearning.Thereforethelearneriseitherawardedtheunitorcan progress straight to assessment without theneedfordelivery.Thiswillshowasaunitachieve-ment on the certificate. For any learnerwho haspreviouslyachievedunitsthathavebeenapprovedasExemptions,Equivalences,andCreditTransferorwillbeachievedthroughRPLitisyourresponsibilitytoinformFocusAwardsatregistration,throughtheuseoftheregistrationexcelspreadsheet.
Theclaimmustfirstofallbemade toyourCen-treanditisyourresponsibilitytomaketheinitialconsideration–ifyouareinanydoubtyoushould
request advice/clarification from Focus Awards.Upon authorising the request, youmust ensurethat appropriate evidence anddocumentation isreviewed,maintainedandmadeavailabletoFocusAwardsstaffasrequired.
Guided Learning Hours (GLH)
Theguided learninghoursfigure gives themini-mumamountoftimerequiredto‘deliver’thepro-gramme,andincludesalltimeswhenamemberofstaff ispresenttogivespecificguidancetowardslearning aims/outcomes, as well as other struc-turedlearningtimesuchasdirectedassignments,supportedindividualstudyorpracticeandassess-ment. Itdoesnot include timespenton learner-initiatedwork;ortimespentbytutorsmarkingas-signmentswherethelearnerisnotpresent.
Assessment
AssessmentpracticesmustreflecttheEqualityandDiversity Policy of FocusAwards and reasonableadjustmentsmayberequiredforindividuallearn-erstoenablethemtoundertakeassessmentsfair-ly.Pleaseseeourguidanceandtheproceduresforapplyingreasonableadjustments.Assessmentmustmeetfullyalllearningoutcomesandassessmentcriteriaasdescribedinthequalifi-cationspecification/assessmentstrategy;althoughthemethodofassessmentmaysometimesbead-justed to cater for learners requiring alternativeassessment methods. The qualification assess-ment strategyprovidesdetailedassessmentandevidencerequirements.
Consistency of assessment decisions
The consistency of assessment decisions, acrosslearners,sitesandassessors,isofprimaryimpor-tanceinassuringthequalityofassessmentwithinaCentre.FocusAwardsensuresthatthefollowingmechanismsareinplacetoassistthis:
• Assessorsarequalifiedorworkingtowardscur-rentassessorstandards;• Level 3 Award in Assessing Vocational Achieve-mentorLevel3AwardinAssessingCompetenceintheWorkEnvironment.Note:D32.33andA1isalsoacceptable;• Assessors have relevant subject competency intheunitstheywishtoassess;
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• Assessors are observed assessing by qualifiedIQA’satleastonceperyear;• StandardisationexercisesarecarriedoutwiththeCentre;• FocusAwardsissue‘AssessmentGuidance’docu-mentationforeachqualification;• CentretrainingdaysrunbyFocusAwardsincludeassessmentbestpractice;• ExternalqualityassuranceiscarriedoutatleasttwiceperyearineachCentrebytrainedandquali-fiedEQA’s.
Judging authenticity
• Assessors must ensure that the evidence pro-videdbylearnersisvalid,current,sufficient,reliableandauthentic;• Trainers/assessors should ensure that learnerssignadeclaration that theirwork is authentic i.e.their‘ownunaidedwork’;• Youmust implement aRecordofAchievementdocumenttorecordhowthelearningoutcomesandassessment criteriahasbeensufficiently covered.By ‘signingoff’ learners evidenceusing this docu-menttheassessorsand IQA’sareconfirmingthattheassessmentevidencesubmittedbythelearnerisauthenticandtheirownunaidedworkand it issufficienttomeetthestatedlearningoutcomesandassessmentcriteria;• Wherethereissuspicionthattheworkmaynotbeauthentic,theassessorshouldcarryoutcheckstoascertainitsauthenticity.Forexample,oralques-tioning tocheck the learner’sknowledgematchestheevidenceprovided;• Evidence which is deemed to be inauthenticshouldnotbeaccepted.
Guidance on re-submission of learner assessment
• Thereisnolimittothenumberoftimesthatworkmayberesubmittedbythelearnerforassessment;• However, you may wish to operate your ownsystemsandpoliciesforadditionalsupport/advicewhichmaybegiventolearnerswhohavebeenun-successfulonanumberofoccasions;• Assessors/tutors may offer some assistance tolearnersincompletingwrittenwork,suchasexplain-ingwhatthequestionsmeanorofferingadditionalguidancewhentheyhavepreviouslyansweredques-tionsincorrectly,however,assessors/tutorsmustnotgivelearners,orleadthemto,thecorrectanswers;
• Assessors/tutorsshouldnotaddtolearners’an-swersinworksheets,etc…wheretheydonotfullymeet the required standard. Rather the learnershouldbeaskedtoaddtotheiranswersthemselvesuntiltheydemonstratecompetence.
Use of language and stimulus materials
ItisyourresponsibilityasaCentretoprovideyourlearnerswithsuitableresourcesandassessmentmaterials to support them in their learning jour-ney.Resourcesandassessmentmaterialsandthelanguageusedwithintheseshouldbesuitableandappropriate to theirneeds.Theyareonlyappro-priateifthey:
• Enablelearnerstodemonstratetheirlevelofat-tainment;• Require knowledge, skills and understandingwhicharerequiredforthequalification;• Are clear and unambiguous (unless ambiguityformspartoftheassessment)and• Are not likely to cause unnecessary offence tolearners.
Theuseof thesematerialswillbe revieweddur-ingCentreEQAmonitoringvisitsandinconsider-ingwhether languageandstimulusmaterials forlearningandassessmentareappropriate,anEQAwilltakeintoaccountthefollowing:
• Theageoflearnerswhomayreasonablybeex-pectedtotakethequalification;• Thelevelofthequalification;• Theobjectiveofthequalification;• The knowledge, skills and understanding as-sessedforthequalification;• Itcontainslanguageorcontentwhichcouldleadagroupoflearnerswhoshareacommonattributeorcircumstancetoexperience–becauseofthatat-tributeor circumstance – anunreasonabledisad-vantageinthelevelofattainmentthattheyareabletodemonstrateintheassessment.
Pleasenotethatforthecreationofmanualsortextbooks, youmust showhoweachof the learningoutcomeshasbeencoveredand forassessmentmaterialsyoumustadoptanevidencereferencingsystemtoshowhoweachoftheassessmentcrite-riahasbeencovered.
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Appendix D: Guidance on observed assessments
Assessment briefing
When carrying out a planned observed assess-ment,itisessentialthattheassessorcarriesoutabriefingpriortotheassessment. Theassessmentbriefingshouldcoverthefollowinginformation:
• Wheretheassessmentwilltakeplace;• Howtheassessmentwillbeconducted;• Whatthestudentisexpectedtopresentintermsofperformanceevidence;• Anydocumentationwhichformspartoftheas-sessment;• Whenquestioningandfeedbackwilltakeplace;• Whattodoifthereisadisagreementwiththeas-sessmentdecision(appealsprocedure);• Theassessorshouldalsousethistimetoletstu-dents ask questions or seek clarification on any-thingrelatingtotheplannedassessment. Othersinvolvedintheassessmentprocessshouldbepartoftheassessmentbriefing.
Theassessmentbriefingisusuallycarriedoutinagroupsituationandthentheassessorwillbrieflyconfirm the process with each individual beforetheassessmentcommences.
Observing the learner
Observationisthemainmethodofassessingprac-ticalcompetenceandinvolvestheassessorwatch-ingthestudentcarryouttheplannedtasks. Whencarryingoutanobservedassessment, theasses-sorshouldadheretothefollowingguidelines:
• Involvethestudent;• Completeanadequatebriefing;• Useanassessmentchecklist;• Ensuregoodobservationalpositionenablingyoutosee/hearappropriately;• Avoidbecominginvolvedintheassessmentproc-essexceptininstancesofhealthandsafetyorwhen‘movingon’;• When‘movingon’,sticktothephrase‘thankyou,canyoumoveontothenextexerciseplease’.Avoidusingphrasessuchas‘that’sgreat’or‘welldone’–thiscouldgiveanindicationofperformance;
• Ensuresufficienttimeisplannedtogiveimmedi-atefeedbackaftertheassessment;• Useamethodofrecordingtheobservationthatisasunobtrusiveaspossible. Rustlingpaperscanprovedisruptiveinaquietenvironmentwherepeo-pleareconcentratingonwhatisbeingassessed;• Beseentobeobserving,nevereat,talktootherpeople,textonamobilephoneoranyother suchactionwhichwilldistractfromyourobservation;• Avoid using positive/negative body language –thiscouldgiveanindicationofperformance.
Suggested stages of an observation for the Focus Awards Level 3 Diploma in Business Administration (QCF)
Step 1InitialLearnerbriefing
Step 2DirectObservation
Step 3Learner/ClientFeedback
Step 4Learner Evaluation with client (15minutesmini-mum)
Step 5AssessorQuestions(openandnon-leading)
Step 6AssessorDecision(pass/refer)
Step 7AssessorFeedback(constructive,conciseandrel-evanttoperformancecriteria,writtenandverbal)
Questioning to Assess Knowledge and Understanding
• Itiseasyto inferalevelofunderstandingbywhatweseeduringobservationandsoitisessentialthatwequestionlearnersifweareeverindoubtaboutunderpinningknowledge;• However,aquestionshouldnotbeaskediftheassessordoesnotseeaparticularPC.• Questionscanbedividedintotwocategories:
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• Openquestionsstartwiththewords, ‘How?’,‘What?’, ‘When?’, ‘Where?’, ‘Why?’ and ‘Who?’ -thesewordsactaspromptstogivethestudentsthe opportunity to respond fully in their ownwords.• Closedquestionsenable the students to re-spondwithasimple ‘Yes’or ‘No’ response.Forexample, “Wouldyouask aparticipant tokeepthebackstraightwhenliftingweightsfromthefloor?”.
• Assessors should always use open questionswhenassessingunderpinningknowledge• Itis aFocusAwards requirementthatallquestionsasked during assessment are recorded togetherwithlearnerresponses. Thesemustbewrittenoutinfullandsignedanddatedbyboththelearnerandassessor.• It is unacceptable to write next to a question“learneranswered correctly”. If therewasanap-pealagainstyourassessmentdecision,thenthereshouldbeaclearlyauditabletrailofevidencewhichshowsthequestionthatwasaskedandthelearnerresponse.
Non-Leading Questions
Assessorsshouldbecarefulnottousequestionsthatcould leadthe learnersbygivinghimorhera clue to the right answer. They shouldalsobeawareofanypreferencesoropinionstheymightholdthatcouldaffectthewaytheyaskquestions. Itisjustaseasytoleadthelearnerbythetoneorinflectionofthevoiceorbysomefacialexpressionorbodymovement.
Examplesofleadingquestionswouldbe:
• “YourparticipantseemedtobeoutofbreathontheCVsectionofyourworkout,doyouthinkyoucouldhavebroughttheintensitydownforher?” • “Arethedeltoidsworkedinabenchpressaswellasthepectoralsandtriceps?”
Feedback
‘Structuredinformationthatonepersonofferstoanother,aboutthe impactoftheiractionsorbe-haviour’.• Feedback following assessment should relatespecificallytowhathasbeenassessedandhowthe
evidencepresentedmeets,ordoesnotfullymeetthecriteriabeingassessed. • Feedback should not include your opinion norshoulditbeacriticism.• Criticism is oneperson’s judgementof anotherperson, or theirwork. Criticism is likely tomakesomeonefeeldevaluedorangry;anddoesnothingtoboostself-confidence.Itdoesnothelpapersontosolvetheproblem.Itshowsthatyoudismiss,re-jectordisapprove,andisunlikelytoleadtothere-sultyouintended.Youwillgetaresult-butitmaybeaworsesituationorabacklash.• Effectivefeedbackshouldbeatwowayprocess,involvingthelearneratalltimes.
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Appendix E: Example Assessment Plan
Assessor name: Learner name: Date:
Date and timings of planned assessment
Unit/s and/or learning outcome/s to be assessed
What is to be assessed?Describe the activity or process you will observe or the product to be produced.
Assessment Method (Please see key below)
Date assessment completed
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Iconfirmthattheassessmentprocess,theactivityandevidencetobegeneratedhasbeenfullyexplainedtome:
SignedbyLearner:…...................................................
Date:…………………………………………………………………………
OQ-OralQuestioning,O–Observation,WT -WitnessTestimony,S -Simulation,PD -ProfessionalDiscussion,WQ-WrittenQuestions,A -Assignment/Project,WP-WorkProject,CS-CaseStudy,RA–ReflectiveAccount,RPL–Recognitionofpriorlearning
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Professional DiscussionLearner name:Assessor name:Date:Assessment criteria / topic of discussion:
Learner response:
Assessor signature: Date:Learners signature: Date:Internal quality assurer signature:
Date:
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Assessor Question SheetQualification:
Unit:
Assessor question Learner response Assessment criteria covered
Assessor signature: Date:Learners signature: Date:Internal quality assurer signature:
Date:
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Assessor Feedback SheetQualification:
Unit(s):
Performance criteria / assessment criteria
Assessor feedback
Assessor signature: Date:Learners signature: Date:Internal quality assurer signature:
Date:
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Learner Assessment Record
Evidence Date Achieved
Assessor signature
Learner Signature
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Evidence Record Sheet
Qualification:
Unit:
Learning outcome
Evidence
I confirm that the evidence provided is a result of my own work:
Signatureoflearner:
Date:
I confirm that the learner has demonstrated competence by satisfying all of the learning outcomes and assessment criteria for this unit:
Signatureofassessor:
Date:
SignatureofIQA:
Date: