Flawlessly delivering a highly personal customer ... · test production like traffic patterns...

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Flawlessly delivering a highly personal customer experience in a multicultural environment Gauthier Delmee – November 2014

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Customer Experience

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Source: Forrester Research, Inc.

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Contact Centre with Voice Biometrics

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Business Technology Toolbox

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Four Pillars of Testing

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Australian Multiculturalism

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Four Pillars of Testing

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A Government Agency in Australia

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How We Helped

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Things to Concentrate On

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Take Control of your Customer Experience