Post on 10-Apr-2018
8/8/2019 Final Thesis -- 2003 Format
1/99
8/8/2019 Final Thesis -- 2003 Format
2/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
TABLE OF CONTENTS
DECLARATION
ACKNOWLEDGEMENT
Chapter Particulars
Abstract
Chapter 2 Introduction
2.1 Introduction about Bank
2.2 Loans
2.3 Personal Loans
2.4 Project Objective
2.5 Objectives
Chapter 3. Industry Profile
3.1 History & Introduction
3.2 Nationalization of Banks in India
3.3 Fact Files of Banks in India
3.5 Current Scenario
3.6 Banking Industry in India
Chapter 4. Company Profile of DEUTSCHE Bank Ltd.
4.1 Introduction
4.2 Main Functions of DEUTSCHE Bank Ltd.
4.3 Management and Organization
4.4 Milestones
4.5 Amalgamation of DEUTSCHE Bank into
Indian Institute Of Planning and Management Page 2
8/8/2019 Final Thesis -- 2003 Format
3/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
DEUTSCHE Bank Ltd.,
4.6 Facts and Figures
4.7 Personal Loans
4.8 Different Products of DEUTSCHE Bank Ltd.,
Chapter Particulars
Chapter 5. Company Profile of Kotak Mahindra Bank
5.1 Introduction
5.2 Kotak Mahindra Bank in India
5.3 Network
5.4 Achievement of Kotak Mahindra Bank
5.5 Different Products of Kotak Mahindra Bank
Chapter 6. DEUTSCHE BANK Personal Loan Product
6.1 Targeted Customers, Eligibility &
Documentation of DEUTSCHE Bank Ltd.,
Chapter 7. Project Title
7.1 Research Methodology
7.3 Schedule
Chapter 8. Survey analysis and interpretations
Chapter 9. Findings
Chapter
10.
Suggestions
Chapter
11.
Conclusion
Chapter
12.
Bibliography
Books, Websites
Indian Institute Of Planning and Management Page 3
8/8/2019 Final Thesis -- 2003 Format
4/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Chapter
13.
Annexure
Questionnaire
Chapter
14.
On - The- Job Training
13.1 Problem Definition
13.2 Task and Targets
13.3. Achievements
Declaration
Indian Institute Of Planning and Management Page 4
8/8/2019 Final Thesis -- 2003 Format
5/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
This is to declare that the report entitled A study is a comparative study between DEUTSCHE
Bank Ltd., and of Kotak Mahindra Bank with regards to Personal Loans is prepared for the
partial fulfillment for the award of post graduate programme in Planning & Entrepreneurship
from IIPM, Bangalore. Of the course: Dissertation in Term VIII (Batch: Aug. 2007-2009) of
the Post Graduate Program, is are cord of independent research carried out by me under the
supervision of Mr.Rakesh Gajaria.
I confirm that this dissertation truly represents my work. I also confirm that the contents of the
report and the views contained therein have been discussed and deliberated with the Faculty
Guide.
Signature of the Student :
Name of the Student (in Capital Letters) : KARTHIK.B
Registration No : BF07F067
Indian Institute Of Planning and Management Page 5
8/8/2019 Final Thesis -- 2003 Format
6/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
ACKNOWLEDGEMENTS
Firstly of all I would like to thank the Indian Institute of Planning and Management for
conducting the Dissertation/Thesis Programme that helps us get the practical knowledge about the
work environment.
I would also like to thank our Dean Jaya Chandran and Administrator Tareque Laskar. Welling
for their valuable guidance.
I would like to thank our faculty Mr. Dinesh Aggarwal who is mu dissertation Guide J.P.Nagar,
for his support and guidance throughout the project.
I would also like to thank our Company Guide Mr. Rakesh Gajaria A.V.P of CTAS (Corporate
Trust & Agency Services) , my Unit Management Mr. Naveen for their valuable guidance
through the project.
At the end I would like to thank our all the faculties for their full co-operation and guidance in
completion of my project by giving all required information for doing this project.
I would like to place on record my sincere gratitude to everyone who has helped in brining me
this project to a reality.
APPROVAL LETTER
Dear Student,
Your thesis/alumni id is
BF07F067Regards
Rekha
Dear Karthik
Indian Institute Of Planning and Management Page 6
8/8/2019 Final Thesis -- 2003 Format
7/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
I have received your synopsis and confirmation that Mr.Dinesh Agarwal will be your guide for the thesis. The
topic is fine and you can go ahead with your thesis on "Do Interest Rates Make A Difference For Bank Loans
---- A Comparative Study Of Deutsche Bank With Kotak Mahindra Bank".
Treat this mail as a formal approval of the same.
Remember to get yourself registered at the IIPM Academics by showing a copy of this approval mail or
forwarding this mail toacademics.iipmb@gmail..com and get the ID No.
You have to send me at least 6 Thesis Response Sheet before submitting the Final Thesis . The Response
Sheet should contain the following Details. You can take a separate document in the same format. Make sure
you mail the response sheet at regular intervals. Your thesiswill be evaluated on the basis of a viva voce,
details of which will be intimated to you after you have been issued the Alumni ID. The last date for
submission of the thesis is 30 Sep 2009. Remember that missing the deadline for submission could mean a
penalty of Rs. 1000/- as well as the possibility of the thesis not being in time for processing your documents
during the convocation.
1) Your Name
2) Your ID Number
3) The Topic of the Study
4) Questionnaire which you have made to collect Primary Data (in the first or the second Response sheet)
5) Date when the Guide was consulted.
6) The outcome of the discussion
7) The Progress of the Thesis
Regards
Tareque
On Tue, Jun 2, 2009 at 9:15 PM, karthik b wrote:
Hello Sir,
Sorry for delay but go thru the word document
With Regards
Karthik.B
Fin-3(MBA 07-09Batch)
IIPM
ABSTRACT
DEUTSCHE BANK is the tenth largest Bank in the world in the terms of development. It is
vested with the responsibility of co-ordinating the working of institutions engages in financing,
promoting and developing industries.
Indian Institute Of Planning and Management Page 7
mailto:academics.iipmb@gmail..commailto:academics.iipmb@gmail..commailto:karthik.6896@gmail.commailto:academics.iipmb@gmail..commailto:karthik.6896@gmail.com8/8/2019 Final Thesis -- 2003 Format
8/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
The theme of the project is to understand the importance of Interest Rates and the other factors
like services, processing fees, processing / approval time etc that are been provided by a bank to
its customers.
The topic of the study is a comparative study between DEUTSCHE Bank Ltd., with than of
Kotak Mahindra Bank with regards to Personal Loans. The study is been conducted to compare
the interest rate, the service provided by them and other charges that are been charged by both the
banks.
With the help of this project we can come to know whether the Interest rate of the service
provided by a bank plays an important role. It is to know whether the high rate of interest makes
any difference to the customers of Personal Loans
INTRODUCTION
Banking was in existing even in ancient times. The writings of Manu (the marker of Old Hindu
Law) and Kutilya (the minister or Chandragupta Maurya) and the teaching of Christ contained
references to banking.
However, modern banking is of recent origin. It come into existence only after the industrial
revolution. After the industrial revolution, with the increase in the size of industrial and business
units, joint stock company from of business organization came into existence. People were
willing to part with their surplus money, if they were assured of the repayment of their money
with some interest thereon. So there arose the need for the formation of financial institutions
called Joint stock banks or modern banks.
According to some, the English word bank is derived from the Italian world banco, the Latin
word bancus and the French word banque, which means a bench. But according to others, the
term bank is derived from the German word banck, which mean a joint stock fund or a
common fund raised from a large number of members of the public.
Indian Institute Of Planning and Management Page 8
8/8/2019 Final Thesis -- 2003 Format
9/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
The Indian Banking Regulation Act of 1949 defines the term banking as accepting, for the
purpose of lending or investment, of deposits of money from the public, repayable on demand or
otherwise, ad withdrawable by cheque, draft, order or otherwise.
Loans
A Loan is a type of debt. Like all debt instruments, a loan entails the redistribution of financial
assets over time, between the lender and the borrower. The borrower initially receives an amount
of money from the lender, which they pay back, usually but not always in regular installments, to
the lender. This service is generally provided at a cost, referred to as interest on the debt. Bank
loans and credit are one way to increase the money supply.
A personal loan is a way of borrowing money from a bank, building society or other financial
service provider.
Interest on loans is the principal source of revenue for most banks, making their various lending
departments critical to their success. The commercial lending department loans money to
companies to start or expand a business or to purchase inventory and capital equipment. The
consumer-lending department handles student loans, credit cards, and loans for home
improvements, debt consolidation, and automobile purchases. Finally, the mortgage lending
department loans money to individuals and businesses to purchase real estate.
The money to lend comes primarily from deposits in checking and savings accounts, certificates
of deposits, money market accounts, and other deposit accounts that consumers and business set
up with the bank.
The Banks had, in keeping with the RBI Guidelines, evolved and formulated a well-defined Loan
Policy. The basic objectives of the Loan Policy of the Bank are:
To channelize the flow of fund for productive use
To properly explain and evaluate Loan Proposals.
Indian Institute Of Planning and Management Page 9
8/8/2019 Final Thesis -- 2003 Format
10/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
To ensure credit facilities are released in time.
The borrowers requirements are determined on the basis of their Net Worth. The ratio of the net
worth to the bank credit of the borrower shall not normally exceed 1:4. The limits of the various
borrowers are assessed depending upon their requirements and their line of activity.
While giving a loan to the borrow, the Bank recovers the following charges in borrowers
accounts:
Processing Charges
Inspection Charges
Supervision Charges
Lead Bank Charges
Commitment Charges
Commission on guarantees and letter of credits
Up Front Fee
Personal Loans
Indian Institute Of Planning and Management Page 10
8/8/2019 Final Thesis -- 2003 Format
11/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
The Loans which are used for personal purpose by a customer for his/her wards higher
education, wedding in a family, home improvement or maybe just an expensive purchase, for
which includes an insurance cover; a monthly EMI to be paid, which is in reducing balance; given
at without any security and at a convenient rate of interest as of the eligibility condition(s)
satisfied by either a salaried, self-employed professional and self-employed businessperson. The
documents requires are a salary slip; proof of personal identity and signature will just be fine.
Other things necessary could be a passport sized photograph and credit card statements .
PROJECT TITLE
Project Definition:
Do Interest Rates Make A Difference for Bank Loans A Comparative Study of DEUTSCHE
Bank with Kotak Mahindra Bank.
Objectives:
The study will cover the various aspects in relation to the personal loans.
To know the perception and the satisfaction level of the customers towards the product
provided by DEUTSCHE Bank.
To know whether the Interest Rates or the Service provided by the banks plays an
important role.
Limitations:
Though the present study aims to achieve the above-mentioned objectives in full earnest and
accuracy, it may be hampered due to certain limitations. Some of the limitations of this study
were
Indian Institute Of Planning and Management Page 11
8/8/2019 Final Thesis -- 2003 Format
12/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
The banks may not provide the necessary information needed as the information may be
used by its competitors.
Any suggestions provide may not be always accepted by the organization.
Customers may provide with misleading information through the questionnaire method.
INDUSTRY PROFILE
History
Banking was in existence in India from very early times. But modern banking started in India
only from the beginning of the 19th century. The earliest commercial banks were started in India
by the employees of the East India Company. These banks were known as Agency Houses.
The Indian banking can be broadly categorized into nationalized (government owned), private
banks and specialized banking institutions. The Reserve Bank of India acts a centralized body
monitoring any discrepancies and shortcoming in the system.
Banks have a long history, and have influenced economics and politics for centuries. Indian
banking industry, today is in the midst of an IT revolution. The Indian Banking System has been
operating successfully over the last two centuries. It was in 50s that the Government of India
evolved the policy of using the Banking system as an instrument of economic development and
social change.
Government took major step in the 1969 to put the banking sector into systems and nationalized
14 private banks in the mentioned year. In India the banks are being segregated in different
groups. Each group has their own benefits and limitations in operating in India. Each has their
own dedicated target market. Few of them only work in rural sector while others in both rural as
well as urban.
Indian Institute Of Planning and Management Page 12
8/8/2019 Final Thesis -- 2003 Format
13/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
The first bank in India, though conservative, was established in 1786. from 1786 till today, the
journey of Indian Banking System can be segregated into three distinct phases. They are as
mentioned below:
o Early phase form 1786 to 1969 of Indian Banks.
o Nationalization of Indian Banks and up to 1991 prior to Indian banking Sector Reforms.
o New phase of Indian Banking System with the advent of Indian Financial & Banking
Sector Reforms after 1991.
The banking system can be divided into three phases. They are Phase I, Phase II and Phase
III.
Phase I:
The General Bank of India was set up in the year 1786. the next Bank that came into
existence was Bank of Hindustan and Bengal Bank. The East India Company established Bank of
Bengal (1809), Bank of Bombay (1840) and Bank of Madras (1843) as independent units and
called it Presidency Banks. These three banks were amalgamated in 1920 and Imperial Bank of
India was established which started as private shareholders banks, mostly Europeans
shareholders.
In 1865 Allahabad Bank was established and first time exclusively by Indians, Punjab National
Bank Ltd., was set up in 1894 with headquarters at Lahore. Between 1906 and 1913, Bank of
India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore
were set up. Reserve Bank of India came in 1935. During the first phase the growth was very
slow and banks also experienced periodic failures between 1913 and 1948. There were
approximately 1100 banks, mostly small. To streamline the functioning and activities of
commercial banks, the Government of India come up with The Banking Companies Act, 1949
which was later changed to Bank Regulation Act 1949.
Indian Institute Of Planning and Management Page 13
8/8/2019 Final Thesis -- 2003 Format
14/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Phase II (Nationalization):
Government took major steps in this Indian Banking Sector Reform after independence. In 1955,
it nationalized Imperial Bank of India with extensive banking facilities on a large scale especially
in rural and semi-urban areas. It formed State Bank of India to act as the principal agent of RBI
and to handle banking transactions of the Union and State Governments all over the country.
Seven banks forming subsidiary of State Bank of India was nationalized in 1960 on 19th July,
1969, major process of nationalization was carried out. It was the effort of the them prime
Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country were
nationalized. Second phase of nationalization Indian Banking Sector Reform was carried out in
1980 with seven more banks. This step brought 80% of the banking segment in India under
Government ownership.
The following area the steps taken by the Government of India to Regulate Banking Institutions
in the Country.
1949: Enactment of Banking Regulation Act.
1955: Nationalization of State Bank of India.
1959: Nationalization of SBI subsidiaries.
1961 : Insurance cover extended to deposits.
1969: Nationalization of 14 major banks.
1971 : Creation of credit guarantee corporation.
1975: Certain of regional rural banks.
Indian Institute Of Planning and Management Page 14
8/8/2019 Final Thesis -- 2003 Format
15/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
1980: Nationalization of seven banks with deposits over 200 crore.
Phase III (Liberalization):
This phase has introduced many more produces and facilities in banking sector in its reforms
measure. In 1991, under the chairmanship of M.Narasimhan, as committee was set up by his
name which worked for the liberalization of banking practices. His government embarked on a
policy of liberalization and gave licences to a small number of private banks, which came to be
known as New Generation tech-savvy banks, which included banks like ICICI Bank and HDFC
Bank. The country was also flooded with foreign banks and their ATM stations. Efforts were
being put to give a satisfactory service to customers. Phone banking and net banking was also
introduced. The entire system became more convenient and swift.
Nationalization of Banks in India:
The nationalization n of banks in India took place in 1969 by Mrs. Indira Gandhi the then prime
minister. It nationalized 14 banks then. These banks were mostly owned by businessmen and
even managed by them.
Central Bank of India
Bank of Maharashtra
Dena Bank
Punjab National Bank
Syndicate Bank
Canara Bank
Indian Institute Of Planning and Management Page 15
8/8/2019 Final Thesis -- 2003 Format
16/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Indian Bank
Indian Overseas Bank
Bank of Baroda
Union Bank
Allahabad Bank
United Bank of India
UCO Bank
Bank of India
Before the steps of nationalization of Indian banks, only State Bank of India (SBI) was
nationalized. It took place in July 1955 under the SBI Act of 1955. The State Bank of India is
Indias largest commercial bank and is ranked one of the top five banks worldwide.
Indian Institute Of Planning and Management Page 16
8/8/2019 Final Thesis -- 2003 Format
17/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Fact Files of Banks in India:
Information about the first he oldest the largest, the biggest banks in India.
TABLE -- 1
The fist bank in India to be given an ISO Certification
Canara Bank
The fist bank in Northern India to get ISO 9002
certification for their selected branches
Punjab and Sind Bank
The first Indian bank to have been started solely with
Indian capital
Punjab National Bank
The first among the private sector banks in Kerala to
become a scheduled bank in 1946 under the RBI Act
South Indian Bank
Indias oldest, largest and most successful commercial
bank, offering the widest possible range of domestic,
international and NRI products and services, through
its vast network in India and overseas
State Bank of India
Indias second largest private sector bank and is nor
the largest scheduled commercial bank in India
The Federal Bank
Limited
Bank which started as private shareholders bank,
mostly Europeans shareholders
Imperial Bank of India
The first Indian bank to open a branch outside India in
London in 1946 and the first to open a branch in
continental Europe at Paris in 1974
Bank of India, founded
in 1906 in Mumbai
The oldest Public Sector Bank in India having
branches all over India and serving the customers for
the last 132 years
Allahabad Bank
The first Indian commercial bank which was whollyowned and managed by Indians
Central Bank of India
Indian Institute Of Planning and Management Page 17
8/8/2019 Final Thesis -- 2003 Format
18/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Reserve Bank of India (RBI)
Reserve Bank of India (RBI) is the central bank of our country. It was established in April 1935
with a share capital of Rs.5 crores. Reserve Bank of India was nationalized in the year 1949. RBI
closely monitors developments in the whole financial sector.
The Bank was constituted for the need of following:
To regulate the issue of bank notes.
To maintain reserves with a view to securing monetary stability, and
To operate the credit and currency system of the country to its advantage.
Functions of Reserve Bank of India:
The Reserve Bank of India Act of 1934 entrusted all the important functions of a central bank to
The Reserve Bank of India. The distribution of one rupee notes and coins and small coins all over
the country is undertaken by the Reserve Bank as agent of the Government. The Reserve Bank
has a separate Issue Department which is entrusted with the issue of currency notes. The Reserve
Indian Institute Of Planning and Management Page 18
8/8/2019 Final Thesis -- 2003 Format
19/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Bank of India acts as the bankers bank. The Reserve Bank of India, therefore, has the following
powers:
It hold the cash reserves of all the scheduled banks.
It controls the credit operations of banks through quantitative and qualitative controls.
It controls the banking system through the system of licensing, inspection and calling for
information.
It acts as the lender of the last resort by providing rediscount facilities to scheduled banks.
Banking Industry
A bank is an institution that provides financial service, particularly taking deposits and extending
credit. Banks safeguard money and valuable and provide loans, credit and payment services, such
as checking accounts, money orders, and cashiers checks. Banks also may offer investment and
insurance products. Banks continue to maintain and perform their primary role-accepting deposits
and lending funds from these deposits. There are several types of banks, which differ in the
number of services they provide and the clientele they serve.
Commercial banks, which dominate this industry, offer a full range of services for individuals,
business, and governments. These banks come in a wide range a of sizes, from, large global banks
to regional and community banks. Global banks are involved in international leading and foreign
currency trading, in addition to the more typical banking services. Regional banks have numerous
branches and automated teller machine (ATM) locations throughout a multi-state area that
provide banking services to individuals. Banks have become more oriented towards marketing
and sales. As a result, employees need to know about all types of products and services offered by
banks. Community banks are based locally and offer more personal attention, which may
Indian Institute Of Planning and Management Page 19
8/8/2019 Final Thesis -- 2003 Format
20/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
individuals and small business prefer. In recent years, online banks- which provide all services
entirely over the Internet have entered the market.
Current Scenario:
Currently (2009), overall, banking in India is considered as fairly mature in term of supply,
product range and reach. Even in terms of quality of assets and capital adequacy, Indian banks are
considered to have clean, strong and transparent balance sheets as compared to other banks in
comparable economies in its region. The Indian economy is expected to be strong especially in its
services sector. Mergers and Acquisitions, takeovers, assets sales and much more action will
happen in India.
Currently, India has 88 scheduled commercial banks 28 public sector banks, 29 private banks
and 31 foreign banks. They have a combined network of over 53,000 branches and 17,000 ATMs.
According to a report by ICRA Limited, a rating agency, the public sector banks hold over 75%
of total assets of the banking industry.
Presently the total assets size of the Indian banking sector is US$ 270 billion while the total
deposits amount to US$ 220 billion with a branch network exceeding 66,000 branches across the
country.
Banking services in India
The Indian banking has come from a long way from being sleepy business institutions to a highly
proactive and dynamic entity. This transformation has been largely brought about by a the large
dose of liberalization and economic reforms that allowed banks to explore new business
opportunities rather than generating revenues from conventional stream (i.e. borrowing and
leading).
Indian Institute Of Planning and Management Page 20
8/8/2019 Final Thesis -- 2003 Format
21/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
The Indian banking industry is passing through a phase of customers market. The customers have
more choice in choosing their banks. A competition has been established within the banks
operating in India. With stiff competition and advancement of technology, the services provide by
banks have become more easy and convenient.
Other fundamental changes are occurring in the industry as banks diversify their services to
become more competitive. Many banks now offer their customers financial planning and asset
management services, as well as brokerage and insurance services, often through a subsidiary or
third party. Others are beginning to provide investment banking services that help companies and
governments raise money through the issuance of stocks and bonds, also usually through a
subsidiary. As banks respond to deregulation and as competition in this sector grows, the nature
of the banking industry will continue to undergo significant change.
Easy Banking
A part from Mobile Banking, including of SMS Banking, Net Banking and ATMs are the major
steps taken by the banks in India towards modernization.
Technology
Technology is having a major impact of the banking industry. ATMs allow people to access their
accounts 24 hours a day. Also, direct deposit allows companies and governments to electronically
transfer payments into various accounts. Further, debit cards, which may also use as ATM cards,
instantaneously debut money from an account when the card is swiped across a machine at a
stores cash register. Electronic banking by phone or computer allow customers to pay bills and
transfer money from one account to another. Through these channels, bank customers can also
access information such as account balances and statement history.
Indian Institute Of Planning and Management Page 21
8/8/2019 Final Thesis -- 2003 Format
22/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Services
Other fundamental changes are occurring in the industry as banks diversify their services to
become more competitive. Many banks now offer their customers financial planning and asset
management services, as well as brokerage and insurance services, often through a subsidiary or
third party. Others are beginning to provide investment-banking services that help companies and
governments raise money through the issuance of stock and bounds, also usually through a
subsidiary.
Company Profile of DEUTSCHE Bank Ltd.,
Industrial Development Bank of India (DEUTSCHE BANK) is the tenth largest bank in the world
in terms of development. The National Stock Exchange (NSE), The National Securities
Depository Services Ltd. (NSDL), Stock Holding Corporation of India (SHCIL) are some of the
institutions which has been built by DEUTSCHE BANK. DEUTSCHE BANK is a strategic
investor in a plethora of institutions which have revolutionized the Indian Financial Markets.
DEUTSCHE Bank.
Vision Statement:
To be trusted partner in progress by leveraging quality human capital and setting global
standards of excellence to build the most valued financial conglomerate.
Main Functions of DEUTSCHE BANK
DEUTSCHE BANK is vested with the responsibility of co-ordinating the working of institutions
engaged in financing, promoting and developing industries. DEUTSCHE BANK also
undertakes / supports wide-ranging promotions activities including entrepreneurship development
programs of new entrepreneurs, provision of consultancy services for small and medium
enterprises, up gradation of technology and programmes for economic up-liftment of the
underprivileged.
Indian Institute Of Planning and Management Page 22
8/8/2019 Final Thesis -- 2003 Format
23/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
DEUTSCHE BANK role as a catalyst to industrial development encompasses a wide spectrum of
activities. With over three decades of service to the Indian industry, DEUTSCHE BANK has
grown substantially in terms of size of operations and portfolio.
Development Activities of DEUTSCHE BANK
1. Promotional Activities:
The Bank continues to perform a wide range of promotional activities relating to developmental
programmes for new entrepreneurs, consultancy services for small and medium enterprises and
programmes designed for accredited voluntary agencies for the economic upliftment of the
underprivileged. These include entrepreneurship development, self-employment and wage
employment in the industrial sector for the weaker sections of society through voluntary agencies,
support to Science and Technology Entrepreneurs Parks, Energy Conservation, Common Quality
Testing Centers for small industries.
2. Entrepreneurship Development Institute:
DEUTSCHE BANK played a prime role in setting up of the Entrepreneurship Development
Institute of India for fostering entrepreneurship in the country. It has also established similar
institutes in Bihar, Orissa, Madhya Pradesh and Uttar Pradesh. DEUTSCHE BANK also extends
financial supports to various organizations in conducting studies or surveys of relevance to
industrial development.
3. Information Technology:
Technological developments would render flow of information and data faster leading to faster
appraisal and decision making. To reduce investment costs in technology, banks are likely to
resort more and more to sharing facilities such as ATM networks. The DEUTSCHE Bank is
already at an advanced stage of implementing the Financial Core Banking Solution across all
braches. In addition, all branches would have access to a centralized Customers Relationship
Management (CRM) system. DEUTSCHE Bank has set up a Data Centre at Belapur and a
Disaster Recovery Centre at Chennai to support such technology driven business model.
Indian Institute Of Planning and Management Page 23
8/8/2019 Final Thesis -- 2003 Format
24/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
4. Management and Organization:
DEUTSCHE BANK Ltd., is a Board managed institution. The responsibility of the day-to-day
management of operations of Bank is vested with the Chairman, who draws upon the support and
expertise of a Top Management Team, comprising Executive Directors and a Legal Advisor.
DEUTSCHE BANK Ltd. has a pool of around 1400 competent and experienced professionals.
The Bank, with its Head Office at Mumbai, operates through a network of 4 Zonal Offices
(Chennai, Jaipur, Bangalore, Mumbai) and Branch Offices spread across the country.
Presently, the Board comprises twelve directors including the Chairman and Managing Director,
two whole time directors designed as Deputy Managing Directors, two officials of the Central
Government and remaining seven Directors in the category of Independent Directors. Out of the
seven independent Directors, two Directors have been nominated by Government of India in the
professional category and the remaining five Directors have been elected by the shareholders.
Branch Network:
DEUTSCHE BANK has its head office at Mumbai and zonal offices in different regions of the
country. As on March 31, 2006 it has a network of 552 delivery outlets comprising of 171
branches, 4 extension counters and 337 ATMs to service its customers base across the country. It
has also set a plan for expansion of the network during 2006 07 and besides the general
category branches it has also set up two dedicated branches they are large Corporate Branch and
Specialized Treasury Branch and both are located at Mumbai.
Strategic Planning:
In keeping with its vision of emerging as the most valued financial conglomerate DEUTSCHE
BANK has consolidated all Corporate Strategy and Planning related functions under a unified
umbrella. The function is carried out by providing business intelligence inputs to the top
management and operational units by collating information on trends and development in the
business environment and also planning for business strategies by dovetailing these inputs. These
inputs also include scanning the regulatory environment, identifying the emerging opportunities
for the bank and putting in place mitigation measures for actual and potential threats. Industry
Indian Institute Of Planning and Management Page 24
8/8/2019 Final Thesis -- 2003 Format
25/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
research is a key component of DEUTSCHE BANKs credit appraisal process which provides
critical inputs to assess the risk return profile of the proposals. Industry research focuses on global
and domestic demand-supply scenario, cost structure, marketing strategies, comparative
technologies and their impact on product cost, inter firm comparisons, etc.
Retail Finance:
The Indian retail finance market, led by housing, auto and personal loan segments has witnessed a
major change in the last few years. These changing have been driven by rising income levels,
change in the mindset of consumers in availing credit, availability of credit, at affordable rates
and expansion of presence of financiers. Considering this robust growth and immense
opportunities in this sector, DEUTSCHE BANK has given major thrust to these segments.
DEUTSCHE BANK offers a wide spectrum of products; both secured (Housing loans, mortgage
loans and loan against securities) and unsecured (personal loans, educational loans and overdrafts
to merchant establishments.) During this year, DEUTSCHE BANK successfully undertook the
homes 2005 campaign, a proprietary housing loan exhibition across eight locations and response
received exceeded two lakh aspirants. DEUTSCHE BANK also started putting emphasis on
educational loans. The Bank has now specialized Retail Asset Centers across 20 locations, which
has enhanced the product acceptance, operational efficiency and credit expertise. DEUTSCHE
BANK also distributes third party products such as insurance and mutual fund products to its
retail customers.
Environmental Protection Schemes:
DEUTSCHE BANK is acting as financial agent for the World bank funded Ozone depleting
Substances (ODS) phase out projects, and is responsible for appraising projects, administrating
and disbursing grant out of Ozone Trust fund and overseeing implementation of the projects
aimed at phasing out the use of ODS.
DEUTSCHE BANK has also been acting since 1995, as a financial intermediary for the United
States Agency for International Development funded Greenhouse Gas Pollution Prevention
Project (GEP). The GEP project aimed at reducing emission of greenhouse gases and increasing
Indian Institute Of Planning and Management Page 25
8/8/2019 Final Thesis -- 2003 Format
26/99
8/8/2019 Final Thesis -- 2003 Format
27/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
the system was low for some time after the redemption of the India Millennium Deposits in
December 2005. Its treasury managed the liquidity situation effectively ensuring that liquidity
needs of the Bank were met by timing the borrowing and investments appropriately apart from
maintaining the required regulatory reserves. Its treasury fully used the opportunities existing
both in the domestic and international markets to fund the resource requirements of DEUTSCHE
BANK.
DEUTSCHE BANK efficiently managed the surplus funds with a basket of investments in dated
securities, discounted instruments and others consistent with the risk perception and risk appetite
of your Bank. The investments have been made with the objective of maximizing returns without
compromising on safety and liquidity.
DEUTSCHE BANK also services the foreign exchange requirements of the customers by
providing a range of products to meet the needs of clients in their import and export transactions
apart form undertaking proprietary trading on its own account. Proactive interaction with the
customers at major metros has helped it to increase the foreign exchange business volume.
Customized risk management solutions to the clients were provided by DEUTSCHE BANK to
enable the customers to manage the exchange risk and interest rate risks.
Foreign Currency Borrowings:
During the previous year under review the focus of DEUTSCHE BANK was on reducing the cost
of foreign currency (FC) borrowings by replacement of earlier borrowings at lower rates. Three
tranches of borrowings, aggregating USD 224.7 million, were sources at finer rates, resulting in
significant lowering of cost of FC borrowings of DEUTSCHE BANK. In addition it also prepaid
some of the high cost FC borrowings further reducing the overall cost of funds. During the year
under the limit of 250 Cr unpaired Tier I capital DEUTSCHE BANK contracted a 364 day
syndicate loan of JPY 11.778 billion (equivalent to USD 100 million) and also raised a sum of
USD 105 million from overseas branches of Indian banks by way of inter-bank deals.
Indian Institute Of Planning and Management Page 27
8/8/2019 Final Thesis -- 2003 Format
28/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Cross- Border Branches:
With a view to catering to the cross-broader financing needs of the Banks customers and
leverage the domestic banking strengths to offer products internationally, DEUTSCHE BANK
has decided to make a foray into the overseas markets. To begin with, it is proposed to open
offshore / representative offices in West Asia, Europe and South East Asia regions. Necessary
steps are being taken in this regard.
New Business Initiatives:
DEUTSCHE BANK has decided to enter into the life insurance business to complement the range
of financial products and services being offered to its clientele in consonance with its Vision
Statement to build the most valued financial conglomerate. DEUTSCHE Bank and Fortis
Insurance International N.V (Fortis), one of the largest players in the insurance business in
Europe, have signed a Memorandum of Understanding (MoU) with a view to setting up a joint
venture (JV) in the filed of life insurance business. Fortis will bring to the joint venture its unique
experience in developing and operating the banc assurance model, which will augment the
activities of DEUTSCHE BANK. DEUTSCHE BANK also proposes to approach the regulators,
thereafter for obtaining necessary statutory and regulatory approvals for setting up the insurance
venture.
Indian Institute Of Planning and Management Page 28
8/8/2019 Final Thesis -- 2003 Format
29/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
FACTS AND FIGURES
Distribution of Shareholding:
The details of shareholding in DEUTSCHE Bank by major categories of shareholders as at end
march 2006, is presented in the table below.
Table -2
Shareholding pattern as at end March 2006
Category of
Shareholders
No. of Shares Held % to total
Government of India 38,17,78,000 52.75
Employees 21,23,094 0.29
Public 9,80,35,059 13.54
Hindu Undivided
Families
12,31,002 0.17
Bodies corporate 2,43,68,200 3.37
Institutions 15,05,40,918 20,80
Societies 28,960 0.01
Trusts 3,60,611 0.05
Insurance Companies 5,59,59,196 7.73
NRIs 45,00,068 0.62
NSDL (Transit) 48,69,495 0.67
Grand Total 72,37,94,603 100.00
Personal Loans:
A Personal loan is an unsecured loan. Normally, the lender does not ask for guarantors either.
More advantages: minimum documentation and speedy clearance (within three to seven days of
applying). And there is no monitoring of end use you can use the loan for any purpose you
like.
Indian Institute Of Planning and Management Page 29
8/8/2019 Final Thesis -- 2003 Format
30/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Personal Loans are often referred to as all purpose loans, they are ideal when you have to buy
Flexibility of duration and availability of various schemes make personal loans an attractive
option. Besides, you may use them for any purpose you choose to with no questions asked.
Personal loans are also known as consumer loans. With a personal loan you can use the money
for just about anything. Personal loans are a great way to acquire some quick cash without going
through a lot of hassles. The amount of personal loan that can be borrowed depends on which
type of loan you get. It also depends on your credit status and possibly if you have any collateral.
Personal Loan form DEUTSCHE BANK comes with an insurance cover. This means when times
are tough, youll have an insurance cover to take care of the EMIs.
In case of death or disability due to an accident, the principle outstanding will be paid by
the insurance company.
In case of loss of job, the insurance company will pay the EMIs for up to 3 months.
There are two types of personal loans. They are:-
Unsecured Personal Loans are loans that do not require any type of collateral to quality.
These loans may have higher loan rates associated with them, and usually the amount of the
loan is less than a secured loan. This types of loan is great when a person is in need of cash.
An unsecured personal loan can be used for any purpose you like, although it is worth
remembering that most lenders will have special loans for specific purposes, like car loans orhome improvement loans, so it might be advisable to see if the repayment terms and interest
rates on these tailor made loans are more suitable.
The other type of personal loan is a secured loan. With a secured loan the lender usually
require some type of collateral. This helps in protecting the lender in case a customer should
fault on the loan. The secured loan normally provides a lower interest rate than the unsecured
loan and the borrowed amount is usually larger than the unsecured loan. A secure loan can beused for any legitimate purpose.
Indian Institute Of Planning and Management Page 30
8/8/2019 Final Thesis -- 2003 Format
31/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Different Products of DEUTSCHE Bank Ltd:
Retail Banking
1. Deposits
Savings Account
Current account
Fixed deposits
Pension account
2. Loans
Loans against home
Home loans
Education
Business
Marriage
Purchase or improvement property
Medical treatment or any other personal need
Indian Institute Of Planning and Management Page 31
8/8/2019 Final Thesis -- 2003 Format
32/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Personal Loan
3. Payments
Tax payments
Stamp duty payment
Easy fill
Bill payment
Card to card money transfer
Online payments
4. Investments
Demat Account
Investment services
5. Insurance
Family Insurance
Life Insurance
6. Preferred Banking
(Give a new meaning to exclusivity, convenience and privilege)
Indian Institute Of Planning and Management Page 32
8/8/2019 Final Thesis -- 2003 Format
33/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
7. NRI Service
8. Institutional Banking
Institutional savings account
Corporate payroll account
CitizenDeutsche bankbank
9. Corporate Products
Deposits products
Loans & advances
Trade finance
Capital market
Capital market
Internet banking
Cash management services
10. Treasury products
Foreign market
Indian Institute Of Planning and Management Page 33
8/8/2019 Final Thesis -- 2003 Format
34/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Money market
11. 24 Hours Banking
Phone Banking
SMS Banking
Account Banking
Internet Banking
12. Cards
Gold Debit card
International debit cum ATM card
Gift card
World currency card
13. Other products
Lockers
India post
Corporate Banking:
1. Project Finance
Indian Institute Of Planning and Management Page 34
8/8/2019 Final Thesis -- 2003 Format
35/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
2. Film Financing
3. Corporate Loan
4. Direct Discounting
5. TUFS (Technology up-gradation fund scheme)
6. Bills Rediscounting
7. Rehabilitation finance
8. Commercial products
9. Treasury products
IPO finance
Loans against security
COMPANY PROFILE OF KOTAK MAHINDRA BANK
Indian Institute Of Planning and Management Page 35
8/8/2019 Final Thesis -- 2003 Format
36/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Established in 1985, The Kotak Mahindra group has long been one of Indias most reputed
financial organizations. In February 2003, Kotak Mahindra Finance Ltd, the groups flagship
company was given the license to carry on banking business by the Reserve Bank of India (RBI).
This approval creates banking history since Kotak Mahindra Finance Ltd. is the first company in
India to convert to a bank.
Established in 1985 as Kotak Capital Management Finance promoted by Uday Kotak the
company has come a long way since its entry into corporate finance. It has dabbled in leasing,
auto finance, hire purchase, investment banking, consumer finance, broking etc. The company got
its name Kotak Mahindra as industrialists Harish Mahindra and Anand Mahindra picked a stake
in the company. Kotak Mahindra is today one of Indias leading Financial Institutions
Mission: Its mission is to create maximum economic values for shareholders through a constant
relationship. They are operating in three principal customers segments. The Banks corporate
values play an integral role in the fulfillment of its mission.
Kotak Mahindra Bank in India:
In India Kotak Mahindra Bank has right decade long experience of the Indian business scenario.
Traditionally it was known as a strong Diamond Financing Bank. Now the bank is providing a
comprehensive range of services.
In India Kotak have branches in Bangalore, Baroda, Chennai, Delhi, Gurgaon, Hyderabad,
Kolkata, Luknow, Mangalore, Moradabad, Mumbai, Nioda, Panipat, Pune, Surat and Tirupur.
Each of these branches provides multi-product relationships. Kotak Mahindra Bank in India
enjoys a strong image as a corporate bank with comprehensive Global Transaction Services.
Kotak Mahindra Bank has launched its Private Banking Services in India offering a
comprehensive range of high quality Portfolio Advisory Services. It has also launches its
microfinance program in India. The Program is aimed at delivering credit to the poor women of
India, especially in the rural areas, through Microfinance Institution (MFIs). The services of
Kotak Mahindra Bank are organized globally in three business lines:
Indian Institute Of Planning and Management Page 36
8/8/2019 Final Thesis -- 2003 Format
37/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Wholesale Clients
Consumer and Commercial Clients
Private Clients and Asset Management
Indian Institute Of Planning and Management Page 37
8/8/2019 Final Thesis -- 2003 Format
38/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
In India:
KOTAK MAHINDRA has a long standing presence in India since 1920, in Kolkata and Mumbai.
At the time, the bank mainly worked for diamond clients.. The Delhi branch was functional in the
very same year. KOTAK MAHINDRA was launched in other cities throughout India between
1994 and 1999. They were Chennai in 1994, Pune in1997 and Baroda in 1999, while the
Hyderabad and Bangalore braches were opened in 2001. The branch of Noida was opened in the
year 2002.
Kotak Mahindra Bank has launched its Private Banking Services in the country offering a
comprehensive range of high quality Portfolio Advisory Services along with a comprehensive
transaction execution platform, complemented by personalized Banking and custodial services. It
has also launched its microfinance program. The program is aimed at delivering credit to the poor
women of India, especially in the rural areas, through microfinance Institutions (MFIs).
Network of Kotak Mahindra Bank in India:
Kotak Mahindra Bank has more than 3,500 branches in over 70 nations across the globe. In India,
Kotak Mahindra Bank has a strong presence of more than 23 branches across 16 cities offering a
comprehensive range of financial products and services.
The Achievements of Kotak Mahindra Bank:
Best at Cash Management Award in September 2001 The Banker.
Corporate Finance India: Ranked Second in M & A in the Investment Banking arena in
2001 Economic Times.
KOTAK MAHINDRASecurities India: Best Foreign Bond House, No.1 Arranger in
Private Sector : Euromoney 2000
Indian Institute Of Planning and Management Page 38
8/8/2019 Final Thesis -- 2003 Format
39/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Top Bank on Management Quality parameter: Business India Best Banks Survey
2000.
7th Most Admired Commercial Bank in the World: Fortune Magazine, 2000.
Top Foreign Bank in India: Economic Times CMIE survey 1999.
Second overall in Banking Industry: Financial Express BRIS survey 1999.
Different Products of Kotak Mahindra Bank:
Consumer Banking
1. Credit Card
Freedom Credit Card
Smart Card
2. Loan Products
Home Loans
Car Loans
Loan Against Securities
Personal Loans
3. Deposit Products
Indian Institute Of Planning and Management Page 39
8/8/2019 Final Thesis -- 2003 Format
40/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Savings Account
Value + Current Accounts
Easy Draw Fixed Deposits
4. Van Gogh Preferred Banking
5. NRI Services
6. Investments
Mutual Funds
7. Services
Mobile Banking
Debit Cards
Net Banking
Express Cash
ATM Services
Bank by Phone
Bill Payment
Doorstep Banking
Depository Banking
Indian Institute Of Planning and Management Page 40
8/8/2019 Final Thesis -- 2003 Format
41/99
8/8/2019 Final Thesis -- 2003 Format
42/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
PRODUCT PERSONAL LOANS
Target Customers of DEUTSCHE Bank Ltd.,
DEUTSCHE Bank Ltd targets the following customers:-
Salaried Customers of approved companies
Regular Employees Group
IT group
BPO
Government & Social Employees
Doctors
Self-Employed Professional (B.E., C.A)
Self-Employed Businessmen
Business Entities
Documents Required:
1. Photograph (Signed across) & Application Form
2. Age and ID Proof (any one)
a. Passport
Indian Institute Of Planning and Management Page 42
8/8/2019 Final Thesis -- 2003 Format
43/99
8/8/2019 Final Thesis -- 2003 Format
44/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
4. Employment Stability (anyone)
a. Form 16
b. Appointment Letter
c. Increment / Promotion Letter
d. Letter from employer for Cat A employees
5. Income Proof
a. Salary slips or certificate with Designation of the last 2 months.
6. Telephone Bill
a. Latest paid Telephone Bill required
Self Employed Business Entity
Documents Required:
1. Photograph (Signed across) & Application Form
2. Age and ID Proof (Any one)
a. Passport
b. Driving License
c. LIC Policy
Indian Institute Of Planning and Management Page 44
8/8/2019 Final Thesis -- 2003 Format
45/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
d. Birth Certificate
e. School Leaving Certificate
f. PAN Card
g. BSV along with photograph
3. Residence Proof (any one)
a. Raton Card
b. Driving License
c. Passport
d. Telephone Bill
e. Electricity Bill
f. Rent/Sale Agreement
g. Address on Bank Statements
h. Credit Card Statements
4. Business Proof (any one)
a. Telephone Bill
b. Electricity Bill
Indian Institute Of Planning and Management Page 45
8/8/2019 Final Thesis -- 2003 Format
46/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
c. Water Bill
d. Society Charges Receipt
e. Rent Receipt
f. Ownership Proof
g. Shop & Establishment Certificate
5. Income Proof for the last 2 years
a. Latest 2 years Income Tax Return (ITR) with Computation of Income, P & L A/c and
Balance Sheet
6. Loan Repayment
a. 8 EMI (Equated Monthly Installments) Clear Repayments required of Personal / Auto/
Home / Two Wheeler / Consumer Durable.
7. Banking Requirement
a. Bank Statement for last 6 months
b. Average bank balance be equal to 1 EMI
c. 25% of the Annual Turnover to be reflected in 6 months banking
d. Cheque returns not exceed 0.5% of total transactions with a maximum of 10
8. Miscellaneous Documents
Indian Institute Of Planning and Management Page 46
8/8/2019 Final Thesis -- 2003 Format
47/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
a. Memorandum of Association (MOA)
b. Partnership Deed
c. Board Resolution & Partnership Solution
List of Negative Employee Category:-
1. Employee receiving salary by mode other than direct credit or cheques.
2. Employees receiving salary by periodicity other than one month.
3. Applicants employed as consultants and Contractual Employees (except Employees of
Multi National Companies)
4. Security Personnel
5. Applicants employed with collection agencies
6. Agents or insurance companies (except Development Officers)
7. Directors or promoters of the company receiving salary as part of remuneration.
8. Foreign nationals
9. Police
10. Journalist and field staff of press
11. Class 4 employees of any organization.
12. Nurses / Ward boys
Indian Institute Of Planning and Management Page 47
8/8/2019 Final Thesis -- 2003 Format
48/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
PROJECT
RESEARCH METHODOLOGY
The objective of the present study can be accomplished by conducting a systematic Market
Research. Market Research is the systematic design, collection, analysis and reporting of data and
findings that are relevant to the company. The marketing research process that will be adopted in
the present study consists of the following stages:
Defining the Problem and The Research Objective:
The research objective states what information is needed to solve the problem.
Developing the Research Plan
Once the problem is identified, the next step is to prepare a plan for getting the information
needed for the research.
Sampling Plan:
The sampling plan adopted is Cluster sampling
Sampling units: The customers will be segmented into different groups such as salaried
and self-employed. They will be segregated on the basis of their take home salary and total turn
over.
Sampling size: The respondents or the population of the survey will be the customers of
the DEUTSCHE Bank and Kotak Mahindra Bank. The sample size for this survey is 100
customers of both the banks (50 each). The sampling unit refers to whom to be surveyed.
Indian Institute Of Planning and Management Page 48
8/8/2019 Final Thesis -- 2003 Format
49/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Collection and Sources of Data:
Market research requires two kinds of data i.e. primary data and secondary data.
o Primary Data: Primary data is fresh data, which enables to collect necessary information
regarding the survey. It is the raw data which is collected by making survey, interviews etc. The
data was obtained through survey of different sector viz. Salaried, Self-employed, Professionals.
The data collection instrument used for the survey was questionnaires, telephonic interviews
discussions with the company officials.
o Secondary Data: Secondary data is with reference to the available in the organization in
the form of files and past records, (the customer database available in the organization). The data
was obtained through company documents, trade journals, business magazines etc.
Analyze The Collected Information:
This involves converting raw data into useful information. It involved tabulation of data usingstatistical measures on them for developing frequency distributions and calculating the average
and dispersions.
Report Research Findings:
This phase will mark the culmination of the marketing research effort. The report with the
research findings is a formal written document.
SCHEDULE
The Thesis commenced from 18th May 2009 and formally closes on 12 th August 2009. The
duration of the present study is for 3 months. The company guide, Mr. Rakesh Gajaria and the
Faculty Guide will be constantly guiding and monitoring the progress of the project work all
through these 3 months
Indian Institute Of Planning and Management Page 49
8/8/2019 Final Thesis -- 2003 Format
50/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
SURVEY ANALYSIS AND INTERPRETATIONS
Note 1:As its a comparative study between DEUTSCHE Bank Ltd., and Kotak Mahindra Bank
the sample size for both the banks is 50 each (i.e. total 100). The interpretation of both the banks
is based on the sample size of 50 respondents each.
Note 2: As some of the respondents were not ready to disclose the information there is slight
variation in the sample size.
1. Who among Male and Female opt for Personal Loans?
TABLE -1
Sl No. Gender Male Female Total
1. DEUTSCHE Bank Ltd. 47 3 50
2. Kotak Mahindra Bank 47 3 50
Indian Institute Of Planning and Management Page 50
8/8/2019 Final Thesis -- 2003 Format
51/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
INTERPRETATION OF THE ABOVE CHART:
From the survey conducted, the intern comes to know that 47 respondents (94%) of both the
banks out of 100 are males and the remaining 3 respondents (6%) (of both the banks) are females.
By this we come to know that the majority of the loan takers are Male.
2. What is the Marital Status?
TABLE -2
Sl No. Gender Single Married Total
1. DEUTSCHE Bank Ltd. 18 32 50
2. Kotak Mahindra Bank 14 36 50
Source: Telephonic Survey
CHART 2
Indian Institute Of Planning and Management Page 51
8/8/2019 Final Thesis -- 2003 Format
52/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
INTERPRETATION OF THE ABOVE CHART:
From the survey conducted, the intern comes to know that 32 respondents (64%) of DEUTSCHE
Bank Ltd., are married and the remaining 18 respondents (36%) are single. Whereas 36
respondents (72%) of Kotak Mahindra Bank are married and the remaining 14 respondents (28%)are single.
3. What is the age group you lie in?
TABLE -3
Sl No.
Age
(in
Years
)
Deutsche Bank. Kotak Bank
1. 23 30 38 17
2. 31 40 8 17
3, 41-50 2 10
Indian Institute Of Planning and Management Page 52
8/8/2019 Final Thesis -- 2003 Format
53/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
4. 51 60 0 0
Total 48 34
Source: Telephonic Survey
Note: As some of the respondents were not ready to disclose the information there
is slight variation in t he sample size.
CHART 3
Indian Institute Of Planning and Management Page 53
8/8/2019 Final Thesis -- 2003 Format
54/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
INTERPRETATION OF THE ABOVE CHART:
From the survey conducted, the in term came to know that 76% of the respondents i.e 38respondents of DEUTSCHE Bank Ltd., in the age group of 23-30 hears avail personal loan, and
only 16% i.e., 8, respondents are from the age group of 31 40 years.
Whereas survey done for Kotak Mahindra Bank shows that 34% of respondents i.e., 17
respondents each from the age group 23 30 years and 31 40 years go for personal loans. From
the above chart we can make out the DEUTSCHE Bank Ltd., mostly provides loan for the
younger generation of the age group between 23 years to 30 years and Kotak Mahindra Bankprovides loan to almost all the age groups equally.
Indian Institute Of Planning and Management Page 54
8/8/2019 Final Thesis -- 2003 Format
55/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
4. How do you rate your knowledge about banking sector?
Sl No. Ratings Deutsche
Bank.
Kotak
Bank
1. Very Good 4 10
2. Good 21 11
3, Average 16 19
4. Bad 8 6
5. Very Bad 1 4
Total 50 50
Source: Telephonic Survey
CHART 4
INTERPRETATION OF THE ABOVE CHART:
Indian Institute Of Planning and Management Page 55
8/8/2019 Final Thesis -- 2003 Format
56/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
From the survey conducted we can see that almost all the respondent have Good and Average
Knowledge of the banking sector. We can see that 42% respondents (21) of DEUTSCHE Bank
Ltd., and 38% respondents (19) of Kotak Mahindra Bank rates their knowledge about banking
sector as good and average.
With the help of the above chart we can make out the customers now a days proper knowledge
about the product they are going to deal with.
5. What was the source through which you came to know about the bank?
Sl No.
Sourc
e of
Infor
matio
n
Deutsche Bank. Kotak
Bank
1. Friends / Colleagues 19 16
2. TV Advertisements 3 3
3, Newspapers 9 6
4. Internet 5 1
5. Magazines 0 0
6. Tele/Field Executives 27 30
7. Corporate A/c 3 1
Total 66 57
Source: Telephonic Survey
Indian Institute Of Planning and Management Page 56
8/8/2019 Final Thesis -- 2003 Format
57/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Note: Here the respondents were allowed to choose more than one options i.e. this question has
multiple choice options, so the total response received many differ.
CHART 5
INTERPRETATION OF THE ABOVE CHART:
From the survey conducted the intern came to know that the most effective source of information
for the respondents DEUTSCHE Bank Ltd., and Kotak Mahindra Bank is the Tele calling
department and the through the Field Executives (i.e through Cold Call). The respondents also got
the information regarding the banks through the references of their friends and colleagues. We
can see that the source of information for almost 54% & 60% of the respondents of both the
banks was the Tele-calling and Cold Calls made by the executives.
Indian Institute Of Planning and Management Page 57
8/8/2019 Final Thesis -- 2003 Format
58/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
6. What aspects do you consider important when you apply for personal Loans?
TABLE -6
Sl No. Important Aspects DEUTSCHE
Bank Ltd.
Kotak
Mahindra Bank
1. Interest Rates 29 39
2. Bank Service 23 26
3, EMI to be paid 8 20
4. Easy Documentation 14 10
5. Processing Fees and Other
Hidden Charges
9 7
6. Loan Amount 3 0
7. Tenure Period 4 1
8. Tenure Period 4 1
9. Pre-closure charges 3 3
10. Reputation Bank 3 1
11. Agreement Document 1 0
Total 111 114
Source: Telephonic Survey
Note: Here the respondents were allowed to choose more than one options i.e. this
question has multiple choice options, so the total response received many differ.
CHART 6
Indian Institute Of Planning and Management Page 58
8/8/2019 Final Thesis -- 2003 Format
59/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
INTERPRETATION OF THE ABOVE CHART:
From the survey we can see that the respondents are more concerned about the
interest rates and the services provided by the bank. We can see that almost about
58% of the respondents from DEUTSCHE Bank Ltd., i.e., 29 respondents and 78% of
Kotak Mahindra Bank i.e, 39 respondents out of 50 consider interest rates as the
most important factor; similarly 46% and 52% respondents of both the banks
consider the service provided by the bank as the most important factor. People are
even concerned about the easy documentations and the EMI to be paid to the bank.
Indian Institute Of Planning and Management Page 59
8/8/2019 Final Thesis -- 2003 Format
60/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
7. On what basis have you taken loan from the banks.
TABLE -7
Sl No. DEUTSCHE
Bank Ltd.
Kotak
Mahindra Bank
1. Salary 48 27
2. Credit Cards 0 7
3, Track Record 1 13
4. Balance Transfer 0 0
Total 49 47
Source: Telephonic Survey
Note: As some of the respondents were not ready to disclose the information there
is slight variation in the sample size.
CHART 7
Indian Institute Of Planning and Management Page 60
48
0 1 0
27
7
13
00
10
20
30
40
50
No. of
Respondents
Deutsche Bank. Kotak Mahindra
Bank
On what basis the loan was taken
Salary
Credit Cards
Track Record
Balance Transfer
8/8/2019 Final Thesis -- 2003 Format
61/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
INTERPRETATION OF THE ABOVE CHART:
From the survey conducted the intern comes to know that 96% of the respondents (48
respondents) of DEUTSCHE Bank Ltd. And 54% of respondents of Kotak Mahindra Bank had
availed personal loans on the basis of their salary and out of the remaining 2% and 26% of the
respondents of both the banks have taken loan on the basis of the previous years track record
whereas 14% of the respondents of Kotak Mahindra Bank had availed loan on the basis of their
credit cards.
8. What is the nature of work / job you perform?
TABLE -8
Sl No. Occupation DEUTSCHE
Bank Ltd.
Kotak
Mahindra Bank
1. Self employed 1 17
2. Government Employee 0 1
3, IT/BPO/Regular 49 24
4. Professional (Dr. / C.A) 0 1
Total 50 43
Source: Telephonic Survey
Note: As some of the respondents were not ready to disclose the information there
is slight variation in the sample size
.
Indian Institute Of Planning and Management Page 61
8/8/2019 Final Thesis -- 2003 Format
62/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
CHART 8
Interpretation of the above chart:
From the survey conducted the intern came to know that 98% (49 respondents) and 48% (24
respondents) of the respondents of both the banks are salaried people and they mostly work for IT
and BPO companies. 34% of the respondents of Kotak Mahindra Bank (17 respondents) and 2%
(1 respondents) of DEUTSCHE Bank Ltd., are self employed. Also about 2% of the respondents
of Kotak Mahindra Bank are government employee and also professionals like Doctors,
Engineers and C.A
9. (a) What is the Net Take Home Salary (Cost to the Company)
TABLE -9(a)
Indian Institute Of Planning and Management Page 62
1 0
49
0
17
1
24
10
10
20
30
40
50
No. of
Respondents
Deutsche Bank. Kotak MahindraBank
Company / Occupation
Self employed
Government Employee
IT/BPO/Regular
Professional (Dr. / C.A)
8/8/2019 Final Thesis -- 2003 Format
63/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Source: Telephonic Survey
Note: As some of the respondents were not ready to disclose the information there
is slight variation in the sample size.
CHART 9 (a)
Indian Institute Of Planning and Management Page 63
Sl No. Cost of the Company DEUTSCHE
Bank Ltd.
Kotak
Mahindra Bank
1. Rs.8000 18000 4 6
2. Rs. 18001 28000 11 13
3, Rs. 28001 38000 15 3
4. Rs.38001 48000 4 3
5. Rs.48001 & above 9 3
Total 43 28
8/8/2019 Final Thesis -- 2003 Format
64/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
INTERPRETATION OF THE ABOVE CHART:
From the survey conducted the intern comes to know that that the net take home salary of 30%
(15) respondents of DEUTSCHE Bank Ltd., lies between the salary group of Rs.28001 38000
whereas 22% and 18% of the respondents lies between the salary group of Rs.18001 28000 and
Rs.48001 & above.
Whereas for the Kotak Mahindra Bank 26% (13) and 12% (6) of the respondents belongs to the
salary group of Rs.18001 28000 and Rs.8000- 18000.
9 (b) What is the total work experience till date?
TABLE -9(b)
Indian Institute Of Planning and Management Page 64
4
11
15
4
9
6
13
3 3 3
0
2
4
6
8
10
12
14
16
No. of
Respondents
Deutsche Bank. Kotak Bank
Bank
Cost of the Company
Rs.8000 18000
Rs. 18001 28000
Rs. 28001 38000
Rs.38001 48000
Rs.48001 & above
8/8/2019 Final Thesis -- 2003 Format
65/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Sl No. Total Work Experience DEUTSCHE
Bank Ltd.
Kotak
Mahindra Bank
1. 2 -4 yrs 18 6
2. 5 7 yrs 16 9
3, 8 10 yrs 4 7
4. 11 13 yrs 3 4
5. 13 yrs & above 4 1
Total 45 27
Source: Telephonic Survey
Note: As some of the respondents were not ready to disclose the information there
is slight variation in the sample size.
CHART 9 (b)
INTERPRETATION OF THE ABOVE CHART:
From the survey done the intern comes to know that 36% and 12% of the respondents
(DEUTSCHE Bank Ltd., and Kotak Mahindra Bank) of both the banks are having the total workexperience of 2- 4 years and 32% and 18% of the respondents have the experience of 5- 7 years.
Indian Institute Of Planning and Management Page 65
18
16
4
3
46
97
4
1024
68
101214
1618
No. of
Respondents
Deutsche Bank. Kotak Mahindra Bank
Total Work Experience
2 -4 yrs
5 7 yrs
8 10 yrs
11 13 yrs
13 yrs & above
8/8/2019 Final Thesis -- 2003 Format
66/99
8/8/2019 Final Thesis -- 2003 Format
67/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
INTERPRETATION OF THE ABOVE CHART:
From the survey done the intern comes to know that only one of the respondents of DEUTSCHE
Bank Lt., is an self employed and is having total turnover between Rs.30,00,001 45,00,000.
Whereas Kotak Mahindra Bank is having more self-employed customers having total turn over of
Rs.50,000 15,00,000
10. (b). What is your total IT Returns that you file.
Indian Institute Of Planning and Management Page 67
0 0
1
0 0
4
3
1 1
3
0
0.51
1.5
2
2.53
3.5
4
No. of
Respondents
Deutsche Bank
.
Kotak Mahindra
Bank
Total Turnover
Rs. 50,000
15,00,000
Rs. 15,00,001
30,00,000
Rs. 30,00,001
45,00,000Rs. 45,00,001 60,
00,000
Rs.60,00,001 & above
8/8/2019 Final Thesis -- 2003 Format
68/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
TABLE -10(b)
Sl No. IT Returns DEUTSCHE
Bank Ltd.
Kotak
Mahindra Bank
1. Rs. 0 2,00,000 1 7
2. Rs.2,00,001 4,00,000 0 3
3, Rs.4,00,001 8,00,000 0 1
4. Rs.8,00,001 & above 0 1
Total 1 12
Source: Telephonic Survey
Note: As some of the respondents were not ready to disclose the information there
is slight variation in the sample size.
CHART 10 (b)
INTERPRETATION OF THE ABOVE CHART:
From the survey done the intern comes to know that only one of the respondents of DEUTSCHE
Bank Ltd., is a self-employed and is having IT Returns between Rs.0 2,00,000.
Indian Institute Of Planning and Management Page 68
1
0 0 0
7
3
1 1
0
12
3
4
5
6
7
No. of
Respondents
Deutsche Bank. Kotak Mahindra
Bank
IT Returns
Rs. 0 2,00,000
Rs.2,00,001 4,00,000
Rs.4,00,001 8,00,000Rs.8,00,001 & above
8/8/2019 Final Thesis -- 2003 Format
69/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
Whereas 14% of the respondents of Kotak Mahindra Bank are having more IT Returns customers
between Rs.0 - 2,00,000.
11. What was the loan amount you have availed?
TABLE -11
Sl No. Loan Amount DEUTSCHE
Bank Ltd.
Kotak
Mahindra Bank
1. Rs50,000 4 0
2. Rs.50,001 2,00,000 29 33
3, Rs.2,00,001 5,00,000 4 9
4. More than Rs.5,00,001 4 1
Total 41 43
Source: Telephonic Survey
Note: As some of the respondents were not ready to disclose the information there
is slight variation in the sample size.
CHART 11
Indian Institute Of Planning and Management Page 69
8/8/2019 Final Thesis -- 2003 Format
70/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
INTERPRETATION OF THE ABOVE CHART:
From the survey conducted the intern comes to know that 58% (29 respondents) and 66% (33
respondents) of the respondents of both the DEUTSCHE Bank Ltd., and Kotak Mahindra Bank is
between Rs.50,000 Ra. 2,00,000.
12. What was the tenure period?
Indian Institute Of Planning and Management Page 70
4
29
4 40
33
9
10
5
10
15
20
25
30
35
No. of
Respondents
Deutsche Bank . Kotak Mahindra
Bank
Loan Amount Availed
Rs50,000
Rs.50,001 2,00,000
Rs.2,00,001 5,00,000
More than Rs.5,00,001
8/8/2019 Final Thesis -- 2003 Format
71/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
TABLE -12
Sl No. No. of Years (Tenure) DEUTSCHE
Bank Ltd.
Kotak
Mahindra Bank
1. 1 Year 5 4
2. 2 Years 4 4
3, 3 Years 21 27
4. 4 Years 10 6
5. 5 Years 2 0
Total 42 41
Source: Telephonic Survey
Note: As some of the respondents were not ready to disclose the information there
is slight variation in the sample size.
CHART 12
INTERPRETATION OF THE ABOVE CHART:
Indian Institute Of Planning and Management Page 71
5 4
21
10
2 4 4
27
6
00
5
10
15
20
25
30
No. of
Respondents
Deutsche Bank. Kotak Mahindra Bank
Tenure Period
1 Year
2 Years
3 Years
4 Years
5 Years
8/8/2019 Final Thesis -- 2003 Format
72/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
From the survey conducted the intern comes to know that 42% of the respondents i.e 21
respondents of DEUTSCHE Bank Ltd., and 54% of the respondents i.e 27 respondents of Kotak
Mahindra Bank has availed the personal loan for the tenure period of 3 years.
13. What was the Interest Rate Charges?
TABLE -13
Sl No. Interest Rate Charged DEUTSCHE
Bank Ltd.
Kotak
Mahindra Bank
1. Less then 11% 5 02. 12 14 % 22 26
3, 15 17 % 16 7
4. 18 20% 2 9
5. More than 20% 0 1
Total 45 43
Source: Telephonic Survey
Note: As some of the respondents were not ready to disclose the information there
is slight variation in the sample size.
CHART 13
Indian Institute Of Planning and Management Page 72
8/8/2019 Final Thesis -- 2003 Format
73/99
A study is a comparative study between DEUTSCHE Bank Ltd., with than of Kotak Mahindra Bank with regards
to Personal Loans
INTERPRETATION OF THE ABOVE CHART:
From the survey conducted the intern comes to know that the interest rate charges for 44%
respondents i.e 22 respondents of DEUTSCHE Bank Ltd and 52% respondents i.e 26
respondents of Kotak Mahindra Bank was between 12% - 14% and the rest 32% & 14% of the
respondents of both the banks were charges 15% - 17% of interest rates.
Indian Institute Of Planning and Management Page 73
5
22
16
20 0
26
79
10
5
10
15
20
25
30
No. of
Respondents
Deutsche Bank. Kotak Mahindra Bank
Interest Rate Charged
Less then 11%
12 14 %
15