FAS and the Balanced Scorecard

Building a Data-Driven and Strategy-Focused Organization

How the BSC Works

The Balanced Scorecard asks an organization to view their progress towards achieving their strategy through four perspectives:

– People

– Processes

– Customers

– Resources/Regulations

How the BSC Works (cont.)

• A Strategy Map is created, which identifies objectives within the four perspectives, and shows the cause and effect relationships between those objectives.

• Meaningful metrics are developed that measure progress towards achieving the objectives.

The FAS Balanced Scorecard Teams

• The Core Team:– Four members – Meeting weekly since 8/01– Developed Strategy Map – Developing on-going

Communication Plan to division– Lead activities, measurement

development, and implementation– Trainers for Process Improvement

BSC teams (cont.)

• The BSC Planning Council:– VP, Managers reporting directly to AVP’s

or VP, 2 other managers and Core Team

– Meet quarterly

– “Owners” of the process

– Final approval for all recommendations made by Core Team

– Assessment cycle: what do measures tell us; what changes need to be made.

The FAS Mission Statement

"Finance and Administrative Services contributes to a total learning environment by providing student and employee support, financial and regulatory oversight, and infrastructure development and management for the campus community. We do this by sustaining the momentum of campus growth, delivering responsive customer service, building teamwork across divisions, and using data-driven decision making to achieve goals."

Build a Positive Work Environment

• Peer Recognition – 9 Years

• MPP Award to Staff – 4 Years

• Thank You Notes – 2 Years

• FAS Values Statement

• Values Statement Survey

Other Ongoing Initiatives

Linking It Together. . .

Recognition

What’s Next?

• Linking our BSC to the new campus strategic priorities

• Showing other divisions how it can be done

• Departmental scorecards• Trends analysis• Ruling the world!!!