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1Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Fail-Safe LeadershipFail-Safe LeadershipFail-Safe LeadershipFail-Safe LeadershipStraight Talk About Correcting Straight Talk About Correcting
the Leadership Challenges inthe Leadership Challenges in Your OrganizationYour Organization
Dave GregoryDave GregoryChief Learning OfficerChief Learning Officer
Inspired Performance Solutions, Inc.Inspired Performance Solutions, Inc.
2Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Fail-Safe LeadershipFail-Safe Leadership
Three Important Points about the Book:Three Important Points about the Book:
1.1. Principle of ParsimonyPrinciple of Parsimony
2.2. Effective answers designed to enhance your Effective answers designed to enhance your leadership knowledge and awareness, and as a result, leadership knowledge and awareness, and as a result, help you create an action plan.help you create an action plan.
3.3. The purpose of leadership is to accomplish a task. The purpose of leadership is to accomplish a task. This book focuses on what leadership “DOES” more This book focuses on what leadership “DOES” more than what leadership “IS.”than what leadership “IS.”
“Develop a Fail-Safe System of Leadership which helps us lead our organization to unprecedented levels of success and achievement.”
“Develop a Fail-Safe System of Leadership which helps us lead our organization to unprecedented levels of success and achievement.”
3Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Questions to ConsiderQuestions to Consider
1.1. In your opinion what role does leadership In your opinion what role does leadership play in the success of your organization?play in the success of your organization?
2.2. On a scale of 1 to 10 (10 being highest), how On a scale of 1 to 10 (10 being highest), how would you rate the overall effectiveness of would you rate the overall effectiveness of leadership in your company today?leadership in your company today?
3.3. What would it mean to your organization if What would it mean to your organization if your rating were to rise 1 point? 2 points?your rating were to rise 1 point? 2 points?
4.4. What is the risk if you answered anything What is the risk if you answered anything lower than 10?lower than 10?
Fail-Safe LeadershipFail-Safe Leadership
4Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Fail-Safe LeadershipFail-Safe Leadership Excessive MeetingsExcessive Meetings Lack of personal Lack of personal
accountabilityaccountability Time consuming and/or Time consuming and/or
meaningless performance meaningless performance evaluationsevaluations
Difficulty terminating poor Difficulty terminating poor performersperformers
Misalignment/lack of Misalignment/lack of coordinated effortcoordinated effort
Personality conflicts Personality conflicts and/or power strugglesand/or power struggles
Difficulty keeping Difficulty keeping employees motivated employees motivated
Unacceptable ResultsUnacceptable Results
Time Management Time Management ProblemsProblems
Reactive rather than Reactive rather than proactive thinkingproactive thinking
Micro-managementMicro-management Can’t-do attitudesCan’t-do attitudes Chronically sagging salesChronically sagging sales Unproductive teams and/or Unproductive teams and/or
ineffective teamworkineffective teamwork Duplication of effortDuplication of effort High Staff TurnoverHigh Staff Turnover Failure to achieve Quality Failure to achieve Quality
standardsstandards Fear of making decisionsFear of making decisions
Checklist of Leadership ChallengesChecklist of Leadership Challenges
5Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Think of someone who you consider to Think of someone who you consider to be an effective leader.be an effective leader.
Write down the name of the person.Write down the name of the person.
Now, think of three qualities about thatNow, think of three qualities about thatperson which cause him or her to be selectedperson which cause him or her to be selectedas a strong leader. Write down the threeas a strong leader. Write down the threequalities.qualities.
Fail-Safe LeadershipFail-Safe Leadership
6Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
What makes your person similar to What makes your person similar to the people others identified?the people others identified?
Fail-Safe LeadershipFail-Safe Leadership
Ability to set goals and achieve resultsAbility to set goals and achieve results
7Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
What makes any person a What makes any person a leader leader
is his or her ability to set is his or her ability to set goals goals
ANDAND
ACHIEVE DESIRED ACHIEVE DESIRED RESULTSRESULTS
Fail-Safe Leadership Fail-Safe Leadership
8Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
““Promoting from within” also known Promoting from within” also known as as
the “Super Worker” Modelthe “Super Worker” Model
(Sound familiar?)(Sound familiar?)
++
Competency or Competency or
Attribute Based LeadershipAttribute Based Leadership
Fail-Safe Leadership Fail-Safe Leadership
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Fail-Safe Leadership Fail-Safe Leadership
Then
Grow Leadership Grow Leadership QualitiesQualitiesIn PeopleIn People
Get Get ResultsResults
Competency-Based Model AssumptionCompetency-Based Model Assumption
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Fail-Safe Leadership Fail-Safe Leadership
Then
Grow Leadership Grow Leadership QualitiesQualitiesIn PeopleIn People
““Hope”Hope”for for
ResultsResults
Competency-Based Model AssumptionCompetency-Based Model Assumption
11Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
““Results-Based” Leadership ModelResults-Based” Leadership Model
What makes any person a leader What makes any person a leader is his or her ability to set goals is his or her ability to set goals
AND AND ACHIEVE DESIRED RESULTSACHIEVE DESIRED RESULTS
Nothing more, nothing less.Nothing more, nothing less.
Fail-Safe Leadership Fail-Safe Leadership
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Fail-Safe Leadership Fail-Safe Leadership
Then
Define the Define the Desired Desired ResultsResults
Grow People Grow People & Processes & Processes to Ensure to Ensure
those Resultsthose Results
Results-Based ModelResults-Based Model
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Fail-Safe Leadership Fail-Safe Leadership Competency Based Model Results-Based Model
Traditional Approach
Focuses on Personal Characteristics
Training Oriented(Emphasis is on imparting new Leadership Skills or Qualities)
Attributes to be imparted are Generalized, Subjective, and Tend to Make Leaders more and more alike
Leading Edge Approach
Focuses on Results
Development Oriented (Optimizes Utilization of Intrinsic and Existing leadership Characteristics)
Attributes to be developed are Results-Specific, Objective, and Maximize the Qualities Unique to each Leader
14Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Fail-Safe Leadership Fail-Safe Leadership Competency Based Model Results-Based Model
Difficult to Link to Operating Systems
Difficult to Identify Emerging Leaders
Process of Developing Leaders is Relatively Slow and Inefficient
Assumes Effective Leaders have approximately the same Personal Leadership Characteristics
Links Directly to Operating Systems
Emerging Leaders are easily Identified based upon Ability to Achieve Results
Process of Developing Leaders is relatively Fast and Efficient
Assumes Effective Leaders Vary Considerably with Regard to Personal Leadership Characteristics
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Fail-Safe Leadership Fail-Safe Leadership Competency Based Model Results-Based Model
No Direct Alignment to Company’s Vision and Strategic Plan
Difficult to Measure Against Results
Confusion Deepens Between What Is Expected of Leaders and the Desired Company Results
Link to Company’s Bottom Line is Negligible
Aligns Directly to Company’s Vision and Strategic Plan
Easily Measured Against Results
Desired Company Results = What is Expected of Leaders
Links Directly to the Company’s Bottom Line
16Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Leadership is no longer about Leadership is no longer about possessing certain personal possessing certain personal characteristics, but rather characteristics, but rather
about the ability to set goals about the ability to set goals and achieve desired results.and achieve desired results.
Leadership is about doing those Leadership is about doing those things that things that leadlead to getting to getting
results.results.
Fail-Safe Leadership Fail-Safe Leadership
17Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Every Good Leader Every Good Leader
MUSTMUST be be
a Good Followera Good Follower
Fail-Safe Leadership Fail-Safe Leadership
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Successful people are those Successful people are those
who are effective at who are effective at
achieving desired outcomes achieving desired outcomes
because they follow because they follow
a predetermined set of a predetermined set of processes processes
that that LEADLEAD to those outcomes. to those outcomes.
Fail-Safe Leadership Fail-Safe Leadership
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Results-Based Leadership Results-Based Leadership ModelModel
Is not about following a person, Is not about following a person, it is about following a prescribed it is about following a prescribed set of proven processes that lead set of proven processes that lead to clearly defined results.to clearly defined results.
Fail-Safe Leadership Fail-Safe Leadership
What makes this model What makes this model powerful?powerful?
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Everyone must follow Everyone must follow processes processes
that are specifically designed that are specifically designed
to lead to prescribed to lead to prescribed outcomes. outcomes.
When EVERYONE does this, When EVERYONE does this,
EVERYONE is a leader!EVERYONE is a leader!
Fail-Safe Leadership Fail-Safe Leadership
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LEADERSHIPLEADERSHIP is about is about
following the processesfollowing the processes
that that LEADLEAD to to
the desired outcomes.the desired outcomes.
Fail-Safe Leadership Fail-Safe Leadership
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The processes required to link a The processes required to link a company’s operating model with its company’s operating model with its strategic business plan is Leadership strategic business plan is Leadership Development Processes.Development Processes.
One of the single biggest reasons One of the single biggest reasons why leaders fail to lead is the why leaders fail to lead is the absence of effective leadership absence of effective leadership development processes that development processes that ALLOWALLOW them to them to LEADLEAD..
Fail-Safe Leadership Fail-Safe Leadership
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AlignmentAlignment
Fail-Safe Leadership Fail-Safe Leadership
Strategic VisionStrategic Vision
OperationsOperations
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Alignment – Level IAlignment – Level IFail-Safe LeadershipFail-Safe Leadership
• An Announcement in the newsletter that the company has a new vision
• Tent cards placed generously throughout the building reminding employees of the vision
• A wallet-sized plastic card for all employees to carry on their person with the vision statement written on it
• Posters around the building displaying the vision
• A plaque placed on the lobby wall that houses the vision statement
25Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
““Research indicates that Research indicates that approximately 60% to 70% of approximately 60% to 70% of employees asked don’t even employees asked don’t even know know their company’s vision, let alone their company’s vision, let alone how to align their work efforts to how to align their work efforts to it!”it!”
Fail-Safe Leadership Fail-Safe Leadership
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Alignment – Level IIAlignment – Level IIFail-Safe Leadership Fail-Safe Leadership
Everyone is working toward the vision of the company, but their
efforts are not aligned and therefore sometimes the efforts are
working counter to one another.
27Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Vision – “To be number one in our industry in Vision – “To be number one in our industry in terms of customer and employee satisfaction.”terms of customer and employee satisfaction.”
VP HR – develops state of the art training VP HR – develops state of the art training programs for employees and customersprograms for employees and customers
VP Operations – upgrades equipment and VP Operations – upgrades equipment and replaces 50% of equipment with new modelsreplaces 50% of equipment with new models
VP Customer Service – creates a new and more VP Customer Service – creates a new and more frequent delivery schedulefrequent delivery schedule
VP Finance – reduce budget for training and VP Finance – reduce budget for training and equipment in preparation to purchase a new equipment in preparation to purchase a new facilityfacility
Fail-Safe Leadership Fail-Safe Leadership Alignment – Level IIAlignment – Level II
28Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Step 1 – Vision StatementStep 1 – Vision Statement
Clearly sets direction towards something the Clearly sets direction towards something the company isn’t today, yet fully intends to company isn’t today, yet fully intends to becomebecome
Step 2 – Mission StatementStep 2 – Mission Statement
What must the company do in the next year to What must the company do in the next year to take a significant step toward achieving the take a significant step toward achieving the vision statement vision statement
Fail-Safe Leadership Fail-Safe Leadership Alignment – Level IIIAlignment – Level III
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Step 3 – Critical Success FactorsStep 3 – Critical Success FactorsThose things which are both necessary and sufficient Those things which are both necessary and sufficient to achieve the mission. Usually at least 4 items and to achieve the mission. Usually at least 4 items and not more than 8 items should be identified as critical not more than 8 items should be identified as critical success factors.success factors.
Step 4 – GoalsStep 4 – GoalsMore specific than the critical success factors, goals More specific than the critical success factors, goals are those items which are necessary and sufficient to are those items which are necessary and sufficient to reach critical success factors.reach critical success factors.
Fail-Safe Leadership Fail-Safe Leadership Alignment – Level IIIAlignment – Level III
30Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Step 5 – Action Steps: Who does what by Step 5 – Action Steps: Who does what by when?when?
Very specific action oriented plans naming the Very specific action oriented plans naming the responsible parties, due dates, and ALL responsible parties, due dates, and ALL expectations necessary to achieve the goal.expectations necessary to achieve the goal.
Fail-Safe Leadership Fail-Safe Leadership Alignment – Level IIIAlignment – Level III
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ResultsResults
Fail-Safe Leadership Fail-Safe Leadership
Action Action StepsSteps
VisionVision
MissionMission
Critical SuccessCritical SuccessFactorsFactors
GoalsGoals
ALIGNMENTALIGNMENTLEVEL IIILEVEL III
32Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Creating Positive AttitudesCreating Positive Attitudes
Negativity consumes time when Negativity consumes time when time is at an absolute premium!time is at an absolute premium!
Create a process designed to Create a process designed to sustain positive attitudes in the sustain positive attitudes in the face of rapid changeface of rapid change
Implement a goal setting AND Implement a goal setting AND goal achievement processgoal achievement process
Fail-Safe Leadership Fail-Safe Leadership
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Goal SettingGoal Setting
SSpecificpecific
MMeasurableeasurable
AAttainablettainable
RRealistically highealistically high
TTarget Datearget Date
Fail-Safe Leadership Fail-Safe Leadership
34Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Goal Setting ProcessGoal Setting Process
1.1. Identify a GoalIdentify a Goal2.2. Spell out the rewards or benefits for Spell out the rewards or benefits for
achieving the goal as well as the achieving the goal as well as the negative consequences for failing to negative consequences for failing to reach the goal.reach the goal.
3.3. List every possible obstacle that might List every possible obstacle that might stand in the way of achieving the goalstand in the way of achieving the goal
4.4. List the possible solutionsList the possible solutions5.5. Determine your action plan – WHO Determine your action plan – WHO
does WHAT by WHENdoes WHAT by WHEN
Fail-Safe Leadership Fail-Safe Leadership
35Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Action Plan ProcessAction Plan Process
1.1. Determine each and every “WHAT” Determine each and every “WHAT” (This is each action step and was (This is each action step and was probably identified in the possible probably identified in the possible solutions process)solutions process)
2.2. Assign “WHO” will complete each and Assign “WHO” will complete each and every “WHAT”every “WHAT”
3.3. Assign dates for “WHEN” each action Assign dates for “WHEN” each action must be completedmust be completed
Fail-Safe Leadership Fail-Safe Leadership
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ResultsResults
Fail-Safe Leadership Fail-Safe Leadership GOALSGOALSREWARDSREWARDS
CONSEQUENCESCONSEQUENCESOBSTACLESOBSTACLES
POSSIBLE SOLUTIONSPOSSIBLE SOLUTIONS
Action StepsAction StepsWHOWHODOESDOES
WHATWHATBYBY
WHENWHEN
37Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Fail-Safe Leadership Fail-Safe Leadership
Daily Daily Goal Goal
SettingSetting
++ActionAction
PlanningPlanning == ResultsResults
LEADERSHIP ENGINE LEADERSHIP ENGINE LEADERSHIP DEVELOPMENT PROCESSLEADERSHIP DEVELOPMENT PROCESS
CREATING POSITIVITY IN RAPIDLY CHANGING ENVIRONMENTS
IS A PROCESS
38Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
If you believe your team needs to develop more If you believe your team needs to develop more leaders or your team needs to achieve improved leaders or your team needs to achieve improved results, then contact us and let’s talk: results, then contact us and let’s talk:
Dave GregoryDave Gregory Lee Lee PembertonPemberton
402 707-4868402 707-4868 816 674-816 674-81128112
Dave.Gregory@inspiredperformancesolutions.com
Lee.Pemberton@inspiredperformancesolutions.com
Fail-Safe LeadershipFail-Safe Leadership
39Copyright © 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED.
Fail-Safe Leadership Fail-Safe Leadership Straight Talk About Correcting the Straight Talk About Correcting the
Leadership Challenges in Your Leadership Challenges in Your OrganizationOrganization
www.inspiredperformancesolutions.com