Post on 17-Dec-2015
Webinar Overview
Webinar goals Plans for webinar series Introduction to Implementation Centers Basic understanding of Implementation
Science Reflections on lessons learned in systems
change and implications for states Your participation is critical! Send us your
questions and answer polling questions
Implementation Centers and National Resource Centers
Improve child welfare administration and practice Meet Federal performance standards and
implement effective programs Pursue sustainable and positive systems change Improve outcomes for children, youth & families
Funded by the Children’s Bureau to provide States and Territories, Tribes, and Tribal Consortia individualized training and technical assistance (T/TA) to:
States and Tribes are sometimes without the resources necessary to implement comprehensive strategic plans
National Resource Centers have limited resources to provide intensive, long-term TA
Implementation Centers provide in-depth and long-term consultation and peer networking opportunities to States and Tribes
Implementation Centers: Filling the Gap
Project Partner RolesBuilding Capacity to Implement Sustainable Systems
Change
Implementation Center Child Welfare AgencyConduct organizational and readiness assessment to identify potential barriers to implementation
Develop and implement strategies to address organizational barriers and improve readiness for implementation
Guide planning process Develop project plan
Provide and coordinate technical assistance resources to support organizational change and facilitate implementation
Provide and coordinate organizational/ human resources to manage change and support implementation
Provide technical assistance to promote best practices in organizational and child welfare systems change
Utilize best practices to align people, process, structure, measurement/rewards, and technology around the desired systems change
Facilitate implementation Implement plan
Develop methodology (e.g. benchmarks, tools) to monitor implementation progress
Collect project data; use data reports to monitor implementation and inform /refine implementation strategies
Evaluate project outcomes Use findings and lessons learned to inform future implementation efforts
Who are the Implementation Centers?
Implementation Center Organization
Northeast & Caribbean Implementation Center (NCIC)
University of Southern Maine, Muskie School of Public Service
Atlantic Coast Child Welfare Implementation Center (ACCWIC)
University of Maryland School of Social Work
Midwest Child Welfare Implementation Center (MCWIC)
University of Nebraska-Lincoln, Center on Children, Families & the Law
Mountains & Plains Child Welfare Implementation Center (MPCWIC)
University of Texas at Arlington, Center for Child Welfare partnering with the University of Denver, Butler Institute and The Native American Training Institute (NATI)
Western & Pacific Child Welfare Implementation Center (WPIC)
American Institutes for Research, partnering with National Indian Child Welfare Association, Center for the Study of Social Policy, National Technical Assistance Center for Children’s Mental Health at Georgetown University, and the Florida Mental Health Institute at the University of South Florida
Learn More
Implementation Centers Website
Northeast & Caribbean Implementation Center (NCIC)
http://ncic.muskie.usm.maine.edu
Atlantic Coast Child Welfare Implementation Center (ACCWIC)
www.accwic.org
Midwest Child Welfare Implementation Center (MCWIC)
www.mcwic.org
Mountains & Plains Child Welfare Implementation Center (MPCWIC)
www.mpcwic.org
Western & Pacific Child Welfare Implementation Center (WPIC)
www.wpicenter.org
THERE IS SCIENCE TO GUIDE US
There is a body of research on effective implementation
Most has focused on research/evidenced based practices
Child welfare systems have been slow to explore the science
Well-defined and developed child welfare models are foundational to sound implementation
Application of implementation science may improve child welfare outcomes
Implementation is both an art and a science.
THERE IS SCIENCE TO GUIDE US
There is a body of research on effective implementation
Most has focused on research/evidenced based practices
Child welfare systems have been slow to explore the science
Well-defined and developed child welfare models are foundational to sound implementation
Application of implementation science may improve child welfare outcomes
Implementation is both an art and a science.
Models to support Implementation
Implementation Science National Implementation Research
Network (NIRN) Phases of Change
John Kotter, Harvard Business School Managing Change
ADKAR Model – Prosci (Awareness, Desire, Knowledge, Ability and Reinforcement)
Stages of ImplementationCore Activities
Adapted from Implementation Research: A Synthesis of the Literature (2008) The National Implementation Research Network
Stages/Activities
Adapted from Implementation Research: A Synthesis of the Literature (2008) The National Implementation Research Network
Selection
Training
Coaching
Performance Assessment
(Fidelity)
Systems Intervention
LEADERSHIP
Decision Support Data
System
Integrated &
Compensatory
CO
MPE
TEN
CY
ORG
AN
IZATI
ON
Facilitative Administration
© Fixsen & Blase, 2008
National Implementation Research Network: Implementation Drivers
Project Manageme
nt
Change Manageme
ntA structured approach to managing tasks, resources and budget to achieve a desired outcome
A set of processes and tools to manage the people engaged in the project to achieve the desired outcome
Project vs. Change Management
* Implementation requires managing the project and managing the change
Leaders: Make the case for change Guide the organization through changeKeep the focus, stay engaged and reinforce
change Perception of change based on position in
the organization Individuals change at different rates All change is individual- It’s all about me!
Changing the Organization
ADKAR - Change Management Model
Awareness of the need for change Desire to participate and support the
change Knowledge of how to change Ability to implement the
required skills/behaviors Reinforcement to sustain the
changeHiatt, J. (2006) ADKAR: a Model for Change in Business, Government and our Community : How to
Implement Successful Change in our Personal Lives and Professional Careers. Change Management Learning Center, Prosci, CO.
Engaging in Change
Establish readiness for change Build trusting relationships Develop champions Balance flexibility vs. staying the course Allocate time and resources Take regular organization temperature Communicate , before , during and after Clarify the impact of the change at the
individual level
Successful, sustained implementation isn’t easy!
Implementation Science teaches the need for a purposeful, somewhat resource heavy approach to change
Burdened child welfare systems may struggle with this level of infrastructure commitment
Implementation Centers have found the following to be key:
Leadership Trusting relationships Clarifying who owns the plan Flexibility versus staying the
course
Lessons Learned
Time and resources Communication, communication,
communication Defining roles and responsibilities Readiness and reality
Lessons Learned with Tribes
Different issues of trust Understanding of implementation science Building capacity and access to technology Each Tribe has unique identity with
different languages, customs and traditions Layers of complexity Rural insular communities Tribal politics
What are your experiences around implementation of systems change? What strategies have been most
successful as your organization prepared for child welfare reform?
How were staff prepared to take on a new systems change effort in the organization?
What role have staff and stakeholders played in leading change efforts?
Topics for Future Implementation Center Webinars What is your preference?
Developing, implementing, and enhancing practice models
Increasing engagement/collaboration with stakeholders
Using data for effective program management
For Further Reading
National Implementation Research Network - www.fpg.unc.edu/~nirn
ADKAR - www.change-management.com
John Kotter - www.kotterinternational.com