Post on 24-Jun-2015
description
PROJECT SCOPE
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Gian F. Villalta
Andrew Fulp
Aniela Chertavian
Andre Thelwell
Jeannie Fung
Charlotte Terrien
Emi Knight
Tom Mather
Brady Du
Yuri Corrêa
Molly Werner
Professor Baker
SERV 311 // SPRING 2014
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
OUR CLIENTS
Cindy KelleyHomeless Authority
PattyOrganization Name
FrankVeterans for PeaceOccugardens
Janet J. LeeFirst African Baptist Church
Deloris Daniels50th St. Church of Christ
UnknownOrganization Name
UnknownOrganization Name
Selena KellyUnion Mission
Jeanette OrtizUnion Mission
MarvinHomelessness In Savannah
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Project VisionOur project vision is to develop a coordinated entry system in Savannah to address the needs of subgroups within homeless.
Goals• Develop a framework for future implementation• Create system for assimilation• Create a viable reproducible and relevant model
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Discover Define Develop Deliver
Beginning Midterm Final
Co-Creation & Design MethodsPROJECT SCOPE
DISCOVERWe guided the first co-creation, which was about presenting our primary research and gathering deeper insights about the general overview of systems and organizations currently existing for homeless people. We also wanted to become acquainted with everyone as we would all be collaborating with each other.
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Stakeholders, Needs, & Focal Jobs
The User• Homeless Person
Needs• Get off the streets &
receive support
Focal Jobs• Work towards goals• Aim for employment
Directly Involved• Marvin Heery (HIS)• Andrea Mamalakis Epting
(HUGS/Housing First)• Savannah Food Truck• Volunteers• Chatham Savannah• Authority for the Homeless• Chatham Memorial Hospital
Needs• Get as many people possible, off
the street
Focal Jobs• Interact with the homeless and
give them the desire to want a house to live in and turn their life around.
Indirectly Involved• National Housing Trust Fund• Donors• HUGS (other members)• Faith Community• Tommy Linston (Housing First)• Design Services• Operation Services• Recovery & Renewal Services• Development Services• Job Training Services• Construction Services
Needs• Supply support for those interacting
with the homeless.• Supply tangible and intangible things
for the executors to use in the process of trying to get the homeless people off the streets.
Focal Jobs• Attain partners and donate to the cause.• Build homes for the homeless
Beneficiaries Executors Overseers
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
35%Loss of Job
13%Evicted by Family Member
11%Abuse at Home
11%Incarcerated
10%Disabled / Mentally Ill
10%Change in Family Status
9%Drug & Alcohol 15%
Bills Higher than Earnings
Causes / Triggers
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Personas
Cause
Cause
Hobbies
Hobbies
Context
Context
Personality
Personality
Not applicable. Nick is a paycheck away from being homeless but does not realize it.
Evicted by family and mentally ill.
Video games
Fishing
Comics
Smoking
Movies
Watching TV
Cooking
Reading
Nick has been working for the same company for the last 12 years and didn’t get any promotion over time. Nick has never learned how to put money aside for savings.
After coming back from war John had no one to go to and found himself alone. Reported as being treated for Post-Traumatic Stress Disorder he is considered mentally unstable to fi nd a job.
Nick Diaz
Age36 years old
Age52 years old
EducationEnglish degree from community college
EducationHigh School graduate
Marital StatusSingle
Marital StatusSingle
LocationCharleston, SC
LocationSavannah, GA
Nick Diaz
John Miller
Introverted
Dependent
Caring about others
Gentle
Positive
Brave
Self-centered
Focused
Aggresive
Extroverted
Independent
Negative
Distracted
Scared
Introverted
Dependent
Caring about others
Gentle
Positive
Brave
Self-centered
Focused
Aggresive
Extroverted
Independent
Negative
Distracted
Scared
Cause
Cause
Hobbies
Hobbies
Context
Context
Personality
Personality
Not applicable. Nick is a paycheck away from being homeless but does not realize it.
Evicted by family and mentally ill.
Video games
Fishing
Comics
Smoking
Movies
Watching TV
Cooking
Reading
Nick has been working for the same company for the last 12 years and didn’t get any promotion over time. Nick has never learned how to put money aside for savings.
After coming back from war John had no one to go to and found himself alone. Reported as being treated for Post-Traumatic Stress Disorder he is considered mentally unstable to fi nd a job.
Nick Diaz
Age36 years old
Age52 years old
EducationEnglish degree from community college
EducationHigh School graduate
Marital StatusSingle
Marital StatusSingle
LocationCharleston, SC
LocationSavannah, GA
Nick Diaz
John Miller
Introverted
Dependent
Caring about others
Gentle
Positive
Brave
Self-centered
Focused
Aggresive
Extroverted
Independent
Negative
Distracted
Scared
Introverted
Dependent
Caring about others
Gentle
Positive
Brave
Self-centered
Focused
Aggresive
Extroverted
Independent
Negative
Distracted
Scared
Cause
Cause
Hobbies
Hobbies
Context
Context
Personality
Personality
Abuse at home environment and drug issues.
Evicted by family.
Drawing
Outdoor activities
Introverted
Watching series
Parties
Dependent
Blogging
Hanging out with friends
Caring about others
Listening to music
Painting
Gentle
Jena’s father died when she was 3, and her mother Sara raised her by herself.Her mother has alcohol issues and constantly gets aggressive. She used to yell at her daughter and sometimes even hit her in the face.
Raised in catholic environment, Mariah got pregnant and her family was against abortion. She stayed home as a single mother. After a while her family couldn’t a� ord them anymore and she decided to leave with her son.
Age16 years old
Age22 and 04 years old
EducationPublic School Student
EducationHigh School dropout
Marital StatusSingle
Marital StatusSingle
LocationSavannah, GA
LocationSavannah, GA
Jena Johnson
Mariah and Billy Hall
Positive
Brave
Self-centered
Focused
Aggresive
Extroverted
Independent
Negative
Distracted
Scared
Introverted
Dependent
Caring about others
Gentle
Positive
Brave
Self-centered
Focused
Aggresive
Extroverted
Independent
Negative
Distracted
Scared
Cause
Cause
Hobbies
Hobbies
Context
Context
Personality
Personality
Abuse at home environment and drug issues.
Evicted by family.
Drawing
Outdoor activities
Introverted
Watching series
Parties
Dependent
Blogging
Hanging out with friends
Caring about others
Listening to music
Painting
Gentle
Jena’s father died when she was 3, and her mother Sara raised her by herself.Her mother has alcohol issues and constantly gets aggressive. She used to yell at her daughter and sometimes even hit her in the face.
Raised in catholic environment, Mariah got pregnant and her family was against abortion. She stayed home as a single mother. After a while her family couldn’t a� ord them anymore and she decided to leave with her son.
Age16 years old
Age22 and 04 years old
EducationPublic School Student
EducationHigh School dropout
Marital StatusSingle
Marital StatusSingle
LocationSavannah, GA
LocationSavannah, GA
Jena Johnson
Mariah and Billy Hall
Positive
Brave
Self-centered
Focused
Aggresive
Extroverted
Independent
Negative
Distracted
Scared
Introverted
Dependent
Caring about others
Gentle
Positive
Brave
Self-centered
Focused
Aggresive
Extroverted
Independent
Negative
Distracted
Scared
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Development of Research We presented our wall chart which included the purpose, project vision, and goals of the project. This also included the risks, social scenario, and constraints we had. We wanted to focus on the areas we were heading into, which where causes and phases of homelessness, and a stakeholder map.
ACTIVITY 1
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Persona InsightsWe asked the class to get into groups and choose one of four personas presented. This is so we could understand each persona’s typical day, when they choose to get involved with organizations.
ACTIVITY 2
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
• Understanding people as individuals is key to helping them grow and change to a better life.
• Although we need to understand individuals, it is hard to meet each and everyone’s exact needs and wants.
• The system should not be a one-size-fits-all concept.
• People are not knowledgeable about available resources. Savannah has so many resources that can help most needs but they do not promote themselves very well.
• The coordination of services should be arranged so that they are more easily navigable.
• We should adopt best practices from other communities and organizations, such as 100,000 Homes.
• A coordinated assessment system and database would benefit greatly.
• There is an opportunity for Savannah service organizations (congregational, nonprofits, and governmental), to work together to create an coordinated entry system.
Individual Needs Create a Coordinated Database
Adopt Proven Concepts Increase Awareness of Services Available
Insights
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
• Incentivize local businesses to hire and train local businesses
• Not enough day centers for homeless people—have nowhere to go in the daytime
• Government funds have stagnated over the past 5 years
• Service providers must meet all the homeless person’s needs, not just what they offer
• There are many rules imposed on them and not enough emphasis on recover
• Services need to be tailored to individual needs
• Every homeless person’s needs are different
• Too many “stumbling blocks” between finding employment and securing housing
• Housing provides the foundation for self-sufficiency and mental stability
1-on-1 Interviews Insights
Marvin Heery HOMELESS ADVOCATEHomelessness in Savannah
• Many people are living on the edge—a preventative approach is necessary
• Not every group participates (HMIS) because there is an annual fee and a lot of accounting work
• Surprisingly, many homeless people have day jobs but cannot afford housing
• We need creative solutions for different types of affordable housing
• Impact the larger core problem and not simply sustain the status quo
• Cost of living is a fundamental problem and cause for homelessness
• It costs more to keep the homeless people on the streets then to house them
• Housing homeless people would have a significant economic impact
Cindy Kelley EXECUTIVE DIRECTORThe Homeless Authority
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER• Emergency shelters only last for 90 days, unless you show
commitment towards independence (eligible for 2 year housing program Beyond Grace)
• Will not serve sex offenders as mandated by Federal Law
• Agency is focused on employment for the homeless population
• Federal regulation create a lengthy screening process for homeless individuals
• All documentation and paperwork must be submitted to HMIS
• Continuum of Care stamps approval for a homeless person’s “status” (verification)
• Works with “No Wrong Door” which provide counseling, and mental therapy
• Process: 1. Identification 2. Homeless Verification 3. Screening/History 4. Orientation/Rules
• Triggers: lack of affordable housing, poverty breeds drug abuse, symptom of war
• Method: build self-esteem, encouragement, build positive attitude, provide direction, and educate
Jeanette OrtizPROGRAM MANAGERUnion Mission
• Since establishment of Homeless Authority, services have been much more coordinated and different agencies work better with each other
• Process always begins with assessment: What are their short-term and long-term needs? What is most important to them? What programs or services would best suit their needs?
• Secondly, demographic information and personal information is obtained
• Thirdly, they are directed to the appropriate resources and services based on their needs
• Consistently work with people who are from out of the state (occasionally get SCAD students)
• Through the years, priorities have changed and therefore some programs and services are emphasized (and funded) more than others (e.g., permanent housing)
• Homeless Authority work with faith-based groups; however, they are not part of the C.O.C, HMIS, and therefore don’t receive federal funding have a limited scope of help
Carlos BakerCASE MANAGERThe Homeless Authority
DEFINEThe goal of this co-creation was to further define the problem we were trying to solve, and facilitate transformative ideas.
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Service Package
Enhancing Services• Long-Term Stability • Job Placement• Permanent Housing• Educational programs• Long-term support network• Family Reconnection
Supporting Services• Counseling• Life-Skill Development• Job Training Programs• Transportation• Transitional Housing• Case Managers
Core Services• Food Security• Emergency Shelter• Health Services• Safety
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Defining the DemographicDuring our first activity we wanted to define the Homeless sub-populations in Savannah. We handed out empty pie charts and asked our clients to fill them in to the best of their abilities.
ACTIVITY 1
Idea GenerationThe goal of this exercise was to expose stakeholders to possibilities without boundaries and generate solutions. They produced concepts for present, near-future, and future applications using our proposed questions.
ACTIVITY 2
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Ideal System MapsDuring our last activity we asked our stakeholders to create journey maps for an ideal, holistic journey that a homeless person would take to get their life back on track.
ACTIVITY 3
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
24%of the homeless population in Savannah, GA is chronic.
In a 2013 census, there were 5,120 homeless people living in Savannah, GA.
7%of the homeless population in Savannah, GA are army veterans.
Statistics provided by the Chatham-Savannah Authority for the Homeless
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Statistics provided by the Chatham-Savannah Authority for the Homeless
Insights
69%African American
28%White
1%Hispanic
2%Other
Race Adult
Adult
Youth
Youth
62% Male
38% Female
11%Male Youth
51%Male Adult
DEVELOPThis session was designed to let the class gain valuable insight into our clients opinions and ideologies. During this session we created three key steps; ideation, deliberation, and collaboration. We used these steps to build solid concepts as a group.
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Brainstorming and AffinitizingThis exercise allowed our clients to create creative ideas and to briefly affinitize them based on how long-term the solution was. Each group created over twenty ideas in forty-five minutes. We then grouped similar ideas, and each table proposed around seven concepts.
Activities
ACTIVITY 1
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
The Decision MatrixWe presented each idea to the group and rated them on a scale of one to five based on three key criterias. Was it new? Was it useful? Was it feasible? Out of these scores we developed several solid concepts.
ACTIVITY 2
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
• Feasibility was a hard characteristic to judge without any bias from the creators of the idea.
• Thinking transformation is much more difficult than giving optimizing ideas.
• It was difficult not to judge ideas early on in the brainstorming exercise which led to debate within the groups.
Insights
• Each table developed its own “language” when writing ideas on the chart, which made describing them to the group a more difficult challenge than anticipated.
• Good ideas came from every table, and, more importantly, from every organization represented in the co-creation session.
DELIVEROur aim is to create a holistic and long-term solution to homelessness in Savannah through a unified system, job placement, an awareness campaign, and stable housing opportunities.
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
1. Identification System
ProblemThere is no method for quickly verifying whether an individual is actually homeless.
SolutionMakes identification and verification easy, fast, and simple.
Connected to Transportationgeneral accessibility for involved organizations for better communication and planning
Minimizes PaperworkStores the homeless person’s information on the device so that they do not have to fill out repetetive paperwork.
Benefits
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
How it Works
Arrive at Homeless AuthorityGet assigned a caseworker
Confidence BoosterSupport System, Success Stories, Mentor, etc.
Rehabilitation ProcessTreating Illnesses, Therapy, Job Search, etc.
Use Wristband/ID for ServicesTransportation, Food, Housing, etc.
Basic AssessmentName, DOB, Race, Gender, etc.
Skills AssessmentReading, Writing, Construction etc.
Photo TakenWhen feeling confident
Receive Preliminary AidHealthcare, Shelter, Hygiene etc.
Receive Wristband or IDEncoded with data
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Bus
Can be activated or deactivated by the Homeless Authority.
Bike Share
ID or Bracelet would function as pass within the city:
ID CardPresent Concept
AffordableEasy to Understand
WristbandNear-Future Concept
Not easily lostIntegrated with society (wearable electronics)
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
InterconnectedAccessibility for involved organizations for better communication and planning
Important Record BackupsElectronic backup of documentations for both homeless clients and organizations to aid any registration process
Concrete Data quantitative data to support future decision making & accurate statistics for government documentation
Holistic ViewpointInstant reference to background and nature of a homeless client with possibly experience or skills
2. Alternative Database
ProblemHMIS requires an annual fee and extensive paperwork required by the Federal Government.
SolutionDesign a universally accessible database to benefit all service providers.
Benefits
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
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PROJECT SCOPE
DISCOVER
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DEVELOP
DELIVER ProblemMany homeless people are not aware of the resources available to them.
SolutionUtilize technology to reach out to homeless people in need of services.
3. Interactive Kiosk
Free & Easy, EducationalEducate the homeless on available resources with real-time services in Savannah.
Risk-Freerisk free, casual, and un-judgmental opportunity to seek aid
Self-Sufficient Fundingadvertised and funded by integrated public advertisements to the general public and homeless
Benefits
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
PROJECT SCOPE
DISCOVER
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DEVELOP
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PROJECT SCOPE
DISCOVER
DEFINE
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• Provide a foundation for achieving self-sufficiency• Grants mental stability for homeless individual• Gives the homeless person an opportunity to regain their sense of normalcy• Creates a centralized location to access resources and services• Saves substantial money for tax payers
ProblemMany individuals relapse into homelessness once they leave the shelters.
SolutionProvide long-term support by housing individuals first, then assess their specific needs.
4. Housing First Initiative (plan)
Benefits
PROJECT SCOPE
DISCOVER
DEFINE
DEVELOP
DELIVER
Phase 1 Phase 3Phase 2 Phase 4
...
Convince and raise awareness of homelessness in Savannah
Raise funding through Savannah’s community culture
• Public Campaigns: Focusing on false perception of the homeless
• Benefit concert/ festival• Kickstarter fundings• Biking Charity• Pub crawl charity event
• Habitat for Humanity & Homeless
• SCAD Building Arts & Service Design collaboration for smaller scale housing first plan
Implement small model to show effectiveness of housing first plan
Build Savannah into a bigger homelessness model
Ideal: Homeless with Homes Realistic Implementation
THANK YOU!